Kimpton Hotels & Restaurants jobs in Miami, FL - 936 jobs
Pool Attendant
Kimpton Hotels & Restaurants 4.4
Kimpton Hotels & Restaurants job in Miami, FL
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Do you enjoy crafting fun and exciting programs for guests and your community? In this role you'll build and execute initiatives that set the appropriate scene in the pool areas of the hotel and restaurant both day and night. You'll be the catalyst for building creative programming, events, collaborations (on or off property) that resonate with the hotel guests and locals alike.
Some of your responsibilities include:
Create an outstanding experience at the pool by providing fantastic customer service.
The position is encouraged to source new and maintain existing networks, including musicians, artists, tastemakers and other creative partners that may play a role in setting the social scene.
You'll establish and form programs for the senses: sight, sound, smell, touch, taste.
Work closely with the Guest Service Manager through various initiatives and act as the boots on the ground for property and PR relationships.
Prior approval of new vendor relationships.
Regularly attend property meetings and effectively communicate ongoing and upcoming programming and events to the property management team and staff for efficient operational performance.
What You Bring
Skillful in verbal and written communication, with phenomenal customer service and attention to detail.
Ability to work independently and to lead projects effectively.
High School Diploma is preferred.
1 year of experience in customer service or similar role.
Creative spirit, motivation, and willingness to experiment.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
$22k-28k yearly est. 1d ago
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Executive Chef
Kimpton Hotels 4.4
Kimpton Hotels job in Miami, FL
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Use your experience and knowledge of food industry trends, classics, and seasonal ingredients to create an exciting, innovative, and delicious seasonal menu! Lead daily operations with efficiency, integrity, patience, awareness, and compassion. You'll own team leadership, communication, training, development, and problem resolution all the while providing outstanding service to our guests along the way. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Some of your responsibilities include:
* Make sure all food products are consistently prepared and served according to recipes, portioning, and cooking standards.
* Fill in where needed to ensure guest service standards and efficient operations.
* Perform inventory and purchasing responsibilities daily.
* Receive all products in correct unit count and condition and ensure deliveries are performed in accordance with receiving policies and procedures.
* Responsible for the supervision of the daily cleaning of the pantry, cooking line, prep kitchen, dish area, stairs, walk-in, and downstairs prep area.
* Responsible for meeting financial targets while achieving food quality and service objectives.
* Ensure all equipment is kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
* Foster opportunities for the team to learn, grow, and develop their abilities, collaborate with your staff to create a culture and work environment founded on respect.
* Continually strive to develop your staff in all areas of managerial and professional development as well as in food education.
* Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
* Fully understand and follow all regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.
* Schedule labor while ensuring that all positions are staffed when needed while maintaining labor cost objectives.
* Lead and participate in ongoing service education through facilitating daily line-ups, quarterly menu meetings, and new back and front of house training programs.
* Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and offer positive solutions to issues.
* Be knowledgeable of restaurant policies regarding employees and together with the People + Culture Representative administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
What You Bring
* 2 or 4 year degree in Culinary Arts or Hospitality Management is preferred.
* Minimum 3 years of experience as an Executive Chef, preferably leading large, fast-paced, multi-outlet kitchens.
* Passionate about industry trends and techniques and knowledgeable of product, presentation, quality, and preparation, menu concept, design, food costing, and people management.
* Excellent interpersonal communication skills that foster positive working relationships with all teammates.
* Able to work with PR and Marketing in the creation of campaigns and budgets.
* Flexible schedule, available to work weekends, nights, mornings, and holidays when needed.
* Food Handler Certification, Alcohol Awareness Certification (if applicable).
* Knowledge of Microsoft Office Suite, restaurant POS system, inventory management and/or procurement software experience, payroll and timekeeping software, business & accounting software may be required.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
$55k-81k yearly est. 60d+ ago
Guest Room Attendant
Hilton Miami Downtown 4.5
Miami, FL job
ESSENTIAL DUTIES & RESPONSIBILITIES:
Check housekeeping cart for supplies, stock as needed.
Greet guests immediately with friendly/sincere acknowledgement.
Strip dirty linens / towels and remove used amenities from room/suite.
Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms,
dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available.
Reports maintenance deficiencies in order to maintain room in compliance with hotel
Replenish linen and guest amenities.
Clean balconies, if applicable.
Respond to special requests by guests (such as providing extra amenities or service time
requests).
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Provide customer service to guests, including information about hotel services, activities and local attractions.
Assist co-workers, as requested.
Perform other duties and responsibilities as assigned or
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to arrive to work on time and when scheduled.
Physically able to move large objects such as: carts, large bags of linen, ironing board.
Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
Ability to read and recognize room/suite numbers.
Ability to communicate effectively with guests and team members verbally or in written form.
Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
WORK EXPERIENCE & EDUCATION REQUIREMENTS:
High School graduate or equivalent preferred but not necessary
6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.
No special licenses or certificates required.
OTHER:
Assimilate into The Hilton Family Values and culture through understanding, supporting and participating in all elements of Blue Energy. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Hilton/Resorts World Omni, LLC is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel
Grooming: All employees must maintain a neat, clean, and well-groomed appearance (specific standards available as per company's handbook).
$21k-27k yearly est. 60d+ ago
Communications Operator - GALLERYone DoubleTree Suites by Hilton
Hilton 4.5
Fort Lauderdale, FL job
The beautiful GALLERYone, a DoubleTree Suites by Hilton \(************************************************************************************************************************************************************************** seeking afull\-time Communications Operator to join their Guest Services team\! This 231\-room property is located on the intracoastal waterway, less than a five\-minute walk from Galleria Fort Lauderdale and a half mile from the beach\!
The ideal candidate for this position will possess three years guest/customer facing experience in a similar role that utilizes a multi\-line telephone \(administration, call center, reception, hosting, etc\.\)\!
**Shift Pattern:** candidates should be available to workboth AM and PM shifts as needed, any day of the week/weekends/holidays as needed
**Pay Rate:** $19\.00 per hour
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\*
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
\* Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\.
**What will I be doing?**
As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
+ Provide information and demonstrate knowledge of all hotel facilities and services
+ Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
+ Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
+ Operate office equipment including, but not limited to, computers, PBX system, fax machine, e\-mail, etc\.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Communications Operator \- GALLERYone DoubleTree Suites by Hilton_
**Location:** _null_
**Requisition ID:** _HOT0C7ZP_
**EOE/AA/Disabled/Veterans**
$19 hourly 6d ago
Sales Coordinator
Hilton Garden Inn Miami Dolphin Mall 4.5
Miami, FL job
Join Our Team!
At Hilton Garden Inn Miami, Dolphin Mall, we're seeking highly motivated individuals who thrive in a fast-paced environment. If you're passionate about delivering exceptional service, we want to hear from you!
Job Purpose
Support the Sales & Catering Department by detailing incoming functions, managing room block inventories, and qualifying leads. Your role will ensure smooth operations and contribute to the success of our team.
Job Responsibilities
Take ownership of 3rd-party extranet reservation billing and requests prior to guest arrival.
Audit sales systems (STS, Delphi, etc.) to ensure accuracy, address space conflicts, and maintain space control in coordination with the department director.
Handle all paperwork flowing in and out of the Sales Management Office.
Maintain an organized filing system for reports and important documents.
Assist with on-site catering and group events as needed, even outside of the existing posted schedule.
Support the administrative office staff during any periods of absence.
Communicate with staff for collecting dates, statistics, or reports, and follow up on assignments when necessary.
Compose correspondence based on organizational practices, policies, and procedures at the direction of the department head.
Complete special projects as assigned by the department head.
Key Skills
Strong adherence to brand and hotel protocols.
Consistency in task performance with reliable outcomes.
Proficiency in basic arithmetic.
Job Requirements
Excellent conversational skills to create a welcoming client experience.
Bilingual in English and Spanish (required).
At least one year of Hilton experience.
Position Details
Job Type: Hourly position
Benefits
Accrued vacation time
Holiday pay
Health Insurance
Dental/ Vision/401K
Discounted stays at Hilton hotels
Ready to grow your career? Come and join us at Hilton Garden Inn Miami, Dolphin Mall, where providing exceptional service is at the heart of everything we do!
$29k-41k yearly est. 7d ago
Director of Front Office - GALLERYone, a DoubleTree Suites by Hilton Hotel
Hilton 4.5
Fort Lauderdale, FL job
Are you a Front Office leader who thrives on creating unforgettable guest experiences and inspiring high-performing teams, this is your moment?
At DoubleTree GalleryOne, a full-service, all-suite property on the beautiful Intracoastal Waterway, we're searching for a Director of Front Office who brings heart, hustle, and hospitality excellence to everything they do.
As a key operational leader, this role oversees the Front Office teams-driving service excellence, team engagement, and overall operational success. The ideal candidate will bring a polished presence, strong leadership capabilities, and a passion for delivering the warm, anticipatory service our guests expect.
Are you a Front Office leader who thrives on creating unforgettable guest experiences and inspiring high-performing teams, this is your moment?
At GALLERYone - a DoubleTree Suites by Hilton Hotel, a full-service, all-suite property on the beautiful Intracoastal Waterway, we're searching for a Director of Front Office who brings heart, hustle, and hospitality excellence to everything they do.
As a key operational leader, this role oversees the Front Office teams-driving service excellence, team engagement, and overall operational success. The ideal candidate will bring a polished presence, strong leadership capabilities, and a passion for delivering the warm, anticipatory service our guests expect.
As a key operational leader, this role oversees the Front Office teams-driving service excellence, team engagement, and overall operational success. The ideal candidate will bring a polished presence, strong leadership capabilities, and a passion for delivering the warm, anticipatory service our guests expect.
What will I be doing?
As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Implement and monitor all corporate marketing programs
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Run and complete daily reports, analyze data and make decisions based on data
Resolve guest issues and concerns to guest satisfaction
Recruit, interview and train team members
#LI-JG1
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage -for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
Career growth and development
$39k-65k yearly est. 7d ago
Restaurant Reservations Agent
Marriott International 4.6
Islandia, FL job
Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$25k-30k yearly est. Auto-Apply 9d ago
Senior Sales Manager - The Diplomat Beach Resort, Curio by Hilton
Hilton 4.5
Hollywood, FL job
The Diplomat Beach Resort, Curio by Hilton is looking for their next Senior Sales Manager.
This iconic beachfront destination hotel offers 1,000 guest rooms and boasts 209,000 square feet of versatile meeting space
Our ideal candidate brings strong expertise in hotel group and convention sales, with a proven ability to convert group leads into successful bookings. They are creative and enthusiastic in presenting the hotel to prospective group clients and possess a minimum of two years of experience-or equivalent knowledge-in group sales. Familiarity in the Southeast Market in groups 301+ on peak is a plus.
This role is primarily on-property at the hotel; however, candidates with a proven skill set and strong track record may be considered for remote positions based in the Southeast (FL, GA, AL, SC, NC).
Shift Pattern: office hours are 8\:30 AM to 5\:00 PM; however, flexibility is required to accommodate varying schedules, including weekends, holidays, and business travel for client engagement
Pay Rate: This is a salaried position with an attractive bonus plan
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
· Access to pay when you need it through DailyPay
· Medical Insurance Coverage - for you and your family
· Mental health resources including Employee Assistance Program
· Best-in-Class Paid Time Off (PTO)
· Go Hilton travel program\: 100 nights of discounted travel
· Parental leave to support new parents
· Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications*
· 401K plan and company match to help save for your retirement
· Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
· Career growth and development
· Team Member Resource Groups
· Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?:
The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.
Specifically, you would be responsible for performing the following tasks to the highest standards:
· Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
· Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
· Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals. Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.
· Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
· Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
· Negotiations - Understand the customer and the business leaders expectations. Adapt to a changing market.
Customer and Account Management:
· Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
· Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
· Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
· Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
· Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
· Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
· Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
Prospecting:
· Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
· Create and execute plan to shift share from your competitors.
· Engage in outside sales activities to uncover needs, build relationships and to win new business.
Negotiations:
· Negotiate contracts and commission agreements with end-user customers and intermediaries.
· Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
· Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.
LI-ZR1
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
$65k-113k yearly est. Auto-Apply 23d ago
Bell Person (FT & PT)
Mandarin Oriental The Hotel Group 4.2
Miami, FL job
A Bell Person will be responsible for completely delighting our guests by providing exceptional customer service, guest room orientation, luggage and package assistance, and maintaining and manning the Bell Desk. The Bell Person will answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests.
It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand.
The Bell Person reports directly to the Assistant Front Office Manager.
$18k-27k yearly est. 60d+ ago
Dishwasher - Surfcomber - Kimpton Surfcomber Hotel
Kimpton Hotels & Restaurants 4.4
Kimpton Hotels & Restaurants job in Miami Beach, FL
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
**How We're Different**
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
**What You'll Do**
Ensure guests receive clean and spotless china, silverware, and glassware. Provide Cooks, Bussers, Bartenders, and Servers with support and assistance. Keep all areas clean, dry, and safe for other workers, all the while providing outstanding service to our guests along the way.
**Some of your responsibilities include:**
+ Operate all kitchen and dishwashing equipment safely.
+ Wash dishes, glassware, equipment, and silverware by hand when necessary.
+ Keep area in kitchen clean and free of debris and water.
+ Restock all supplies and stock any deliveries received in a timely and safe manner.
+ Remove all trash and debris from restaurant routinely.
+ Assist other restaurant personnel with tasks.
+ We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.
**What You Bring**
+ Prior experience is preferred.
+ Food Handler Certification (if applicable).
+ Dedicated and hardworking.
+ Able to follow verbal instructions and training, and able to work with minimal direction or supervision to complete assigned tasks.
+ Flexible schedule and are able to work evenings, weekends and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** .
**Be Yourself. Lead Yourself. Make it Count.**
$24k-29k yearly est. 60d+ ago
Front Desk Agent
Sage Hospitality 3.9
Miami Beach, FL job
Why us?
Full of optimism and big ideas, the two embarked on a journey with one objective - to secure third-party management contracts for hotels of all shapes and sizes. Through decades of delivering successful results and developing strong relationships throughout the industry, Sage grew a portfolio focused on running successful urban select, full-service and luxury hotels and became recognized as a preferred management company for industry leaders such as Marriott, Hilton and Hyatt.
Over time, Sage established a strategic vision to be more than just a third-party hotel operator and committed to carefully shaping the trajectory of the company by not just managing, but actively developing and investing in, lifestyle assets within major urban and select resort markets. In 2006, we established Sage Restaurant Concepts, one of the first groups in the industry to focus on creating dynamic, independent restaurants and bars adjacent to our hotels.
This strategic vision has materialized significantly in recent years, resulting in a portfolio transformation that prioritizes lifestyle hotels and independent restaurants, with a growing focus on mixed-use destinations. Helmed by a team of leaders with the expertise to drive successful outcomes across our collections, our focus remains steadfast as we strive daily to realize our vision of redefining how the world experiences hospitality.
Enriching lives Job Overview
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
$23k-28k yearly est. Auto-Apply 55d ago
Director of Food & Beverage - Hilton Fort Lauderdale Marina
Hilton 4.5
Fort Lauderdale, FL job
Our beautiful, newly-renovated Hilton Fort Lauderdale Marina is looking for an Director of Food and Beverageto lead our talented F&B team! We are located on the Intracoastal Waterway, making the perfect backdrop for your delightful culinary creations!
In this role, you will oversee 4 unique food and beverage outlets as well as 37,050 sq. ft. of total event space.
We are looking for an experienced Director of Food and Beverage with strong leadership skills, strong financial acumen, a proven track record of developing talent, and a passion for creating unique experiences and delivering excellence to each and every guest.
What will I be doing?
As a Director of Food and Beverage, you will direct and organize the activities of the Food & Beverage departments to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.
Plan and direct the functions of administration and planning of Food & Beverage department to meet the daily needs of the operation
Monitor and, when necessary, develop and implement schedules for the operation of all restaurants, bars, and outlets to achieve a profitable result
Participate with the chef and restaurant managers in the creation and merchandising of attractive menu designs to attract a predetermined customer market
Implement effective controls of food, beverage, and labor costs among all sub-departments and monitor the food and beverage budget to ensure efficient operation and that expenditures stay within budget limitations, including achieving budgeted revenue and labor expenses
Assist the department managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising, and promotions.
Maximize food and beverage department profitability
Investigate and resolve food quality and service complaints
Develop, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.
Ensure compliance with all Hilton policies and procedures, brand standards that relate to food and beverage, as well as local, state, and federal laws and regulations
Hire, train, supervise, develop, discipline and counsel all food and beverage management team members according to Hilton policies and procedures
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the World. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage -for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
Career growth and development
Recognition and rewards programs
$55k-77k yearly est. 7d ago
Busser - High Tide
Kimpton Hotels & Restaurants 4.4
Kimpton Hotels & Restaurants job in Miami Beach, FL
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Maintain a clean dining area by bussing tables in an efficient, courteous and accurate manner all the while providing outstanding service to our guests along the way. Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Some of your responsibilities include:
Clean and set tables to restaurant standards.
Deposit dishes appropriately in the dish-room or specified area.
Pull dirty plates from tables while guests are still seated.
Serve beverages promptly.
Stock bussing stations.
Clean stations, including sweeping floor using the tools provided.
Perform buffet set-up and refill if needed.
Assist other restaurant personnel with tasks when necessary such as expediting food to tables.
We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.
What You Bring
1 year of experience in a similar or supportive role is preferred.
Food Handler Certification (if applicable).
Knowledge or ability to learn the restaurant point-of-sale system, ability to prioritize multiple tasks in a dynamic environment.
Hardworking, dedicated, with a real passion for hospitality.
Flexible schedule and are able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
$17k-27k yearly est. 1d ago
Butler
Marriott International 4.6
Bal Harbour, FL job
As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler's success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$24k-39k yearly est. Auto-Apply 4d ago
Phone Operator
HHM Hotels 4.5
Miami Beach, FL job
Opportunity: Phone Operator Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards. Potential Career Path Front Desk Supervisor -Front Office Manager - Assistant General Manager Essential Job Functions
* Promptly and professionally answer telephone calls and ascertain.
the correct extension and direction of call.
* Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
* Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
* Page guests and patrons using the public address system.
* Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
* Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
* Respond to and resolve all complications and complaints.
* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
* Perform other duties as requested by management.
HHM Hotels Benefits and Perks
* Competitive wages for full time and part time opportunities
* Medical, Dental and Vision Health Insurance
* Paid Time Off
* 401k Company Match
* Daily Pay
* Free Basic Life Insurance
* 24/7 access to TELUS Health, a confidential work-life resource.
* Travel Discounts
* Commuter Transit and Commuter Parking Benefits
* Employee Assistance and Wellness Program
* Educational/Professional Development
* Referral Bonus Program
Position Requirements
* High School diploma or equivalent.
* Previous receptionist or customer service experience preferred.
Work Environment and Context
* Work schedule varies and may include working on holidays and weekends.
* Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels
$24k-28k yearly est. Auto-Apply 2d ago
Director of Engineering
Kimpton Hotels 4.4
Kimpton Hotels job in Miami, FL
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
In this role you'll work with the Regional Director of Engineering and the property General Manager to supervise the Engineering Department. Responsibilities include maintaining all equipment, systems, and building components. In addition, you'll be responsible for management and decision-making authority for daily operations and leading property engineering teams.
Some of your responsibilities include:
* Operate, repair, and maintain all pumps, boilers, motors, chillers, electrical systems, refrigeration systems, lighting, hotel appliances, and the hotel physical plant.
* Paint all surfaces and equipment, make minor wall covering repairs, and minor furniture touch-ups.
* Perform minor construction work, repair and maintain the lock and key systems, and replace lightbulbs, fixtures, televisions, and radios.
* Lead staff (for those properties that have staff) by conducting performance evaluations, holding monthly departmental meetings, leading training on both technical and safety systems, building and maintaining your team.
* Maintain open and positive relationship with the People & Culture Department.
* Maintain par stocks of essential parts and associated materials and products used for operating, repairing, and maintaining the hotel. Notify your supervisor when parts are needed by using the proper requisition system or want list as appropriate, including purchasing.
* Maintain accurate logs of equipment tests, such as fire alarm systems, emergency lighting, fire extinguishers, etc. Repair and preventative maintenance logs, monthly reports, daily walk reports, meter readings, etc.
* Responsible for ensuring that contacts with project contractors and salesmen are conducted in a professional manner and in accordance with Kimpton Group standards.
What You Bring
* A high school diploma and trade school experience preferred.
* 4+ years of hotel maintenance/engineering experience with 2+ years of management experience.
* High-rise Fire Safety, CFC, and chemical testing certifications.
* Proficient in electrical, HVAC, plumbing, locksmith, refrigeration, welding, boiler maintenance, chillers, and carpentry (with a proven electrical and mechanical aptitude!)
* Maintain accurate readings and logs.
* Ability to read blueprints and define areas quickly.
* Be proficient in MS Office and other basic platforms.
* Basic management abilities and be able to make reasonable decisions.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
$102k-134k yearly est. 16d ago
Barback
Kimpton Hotels & Restaurants 4.4
Kimpton Hotels & Restaurants job in Miami, FL
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Assist the bartender with stocking, cleanliness, equipment handling and maintenance. When necessary, serve food and beverages for the guests and service staff. All functions are carried out to maintain an environment of teamwork and to provide outstanding service to our guests. You'll act as an advocate for the bar/restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Some of your responsibilities include:
Greet and welcome our guests.
Check the service stations and tables to ensure accurate set-up and cleanliness.
Assist the restaurant dining services (if necessary), when and where appropriate.
Perform all necessary sidework, setup, and breakdown of the bar.
Follow uniform and grooming specifications.
Clean and change trash cans, fill and clean ice bins, stock beer, wine, juice, and other beverages.
Clean shelving, stainless steel, mixers, cups, blenders and soda guns.
Unpack deliveries, stock bar and change beer kegs.
Notify a manager if a guest is becoming intoxicated or rude to other guests.
We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.
What You Bring
1 year of experience in a similar or supportive role is preferred.
Food Handler and Alcohol Awareness Certification (if applicable).
Able to prioritize multiple tasks in a dynamic environment.
Able to learn, retain, and present product, menu, and allergy information to guests.
Knowledge or ability to learn the restaurant point-of-sale system.
Restaurant inventory and invoicing software proficiency is preferred.
Hardworking, dedicated, with a real passion for hospitality.
Flexible schedule and are able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
$14k-30k yearly est. 1d ago
Pool Supervisor
Kimpton Hotels & Restaurants 4.4
Kimpton Hotels & Restaurants job in Miami, FL
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Lead all aspects of the Pool operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon arrival to the pool and provide great service . Ensure all functions are carried out to maintain an environment of collaboration.
Some of your responsibilities include:
* Meet with staff to get any pertinent information at the start of shift and review the resort daily communication report
* Make sure all shifts are covered as scheduled, cover as necessary.
* Ensure the completion of AM/PM checklist.
* Handle guest situations as they arise in a calm and professional manner.
* Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
* Maintain professional contact with all other hotel departments.
* Ensure proper organization and planning or daily operations, maintain cleanliness and reporting engineering issues on a daily basis.
* Counsel and coach employees when necessary, using accurate documentation and techniques.
* Ensure all employees complete their duties before departing, that they are posted at their stations on time.
* Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
* Accountable for meeting or coming in under payroll and expense budgets.
* Assist in the maintaining of a Forbes 5* department (Training, Audits, walkthrough's)
* Assist the team at the Pool-- setting up chairs/cabanas, assisting guests
* Managing stock inventory and assisting in the ordering where required.
* Covering shifts on the floor if operation requires it
* Book Cabanas
* Supervise exceptional service in the cabanas and daybeds
* Assisting with carrying pool chairs and furniture when clearing and setting up the pool and beach
What You Bring
* 2 + years of experience as a Pool attendant in a luxury resort
* Hospitality degree preferred
* Flexible schedule, able to work evenings, weekends, and holidays when needed.
* Proficiency in Opera
* Solid computer skills( Microsoft Office)
$29k-35k yearly est. 1d ago
Revenue Manager - Conrad Fort Lauderdale Beach
Hilton 4.5
Fort Lauderdale, FL job
Conrad Fort Lauderdale Beach is looking for a Revenue Manager to join their amazing Team! This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets. This includes a restaurant, pool side grill, cocktail lounge, marketplace, and in-room dining.
In this role as Revenue Manager, you will strategically manage group and transient business thresholds to optimize demand and availability. The ideal candidate will have strong analytical skills, experience with revenue management systems, and a deep understanding of the hospitality industry. As a key member of the revenue management team, you will be responsible for developing and executing pricing strategies, managing inventory, and analyzing market trends to drive profitability and growth.
The ideal candidate will have great analytical skills, have a passion to grow in the revenue field and have knowledge of ONQ system.
Want to learn more?Hotel Website, Instagram, Facebook
What will I be doing?
As the Revenue Manager, you will supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals within the current 53-week (Netrez/OnQ PMS) period. Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage and maintain group and transient inventory controls:
Daily review and implementation of room accommodation and rate inventory controls in Netrez / OnQ PMS and OnQ RMS. Includes weekly implementation of roll-in controls
Ensure group inventory and cut-off dates are managed according to demand
Implement all blackout dates in Netrez / OnQ and review monthly to determine if adjustments are needed
Work with Director of Front Office to ensure that sellout strategies are in place, and OnQ PMS / Netrez are balanced daily
Ensure OnQ FMS and General Ledger are balanced daily as it relates to past actuals
Develop, monitor and adjust sales and pricing strategies:
Conduct a weekly Revenue Management Meeting where the appropriate booking period is evaluated for proper rate and availability control
Provide a synopsis of results vs. decision from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment
Daily review of Delphi/DMPE reports: GRC, Backlog Report (monthly), Daily Transaction reports and Overrides report. Address concerns and action plans with Director of Sales
Develop annual transient pricing. Ensure pricing is consistent in all distribution channels (Netrez/OnQ PMS, GDS, Internet)
Provide critical analysis of strategies, room statistics and demand factors:
Review end of month rooms statistics reports including FMS, Monthly Revenue Management Reports, STAR, HILSMART, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results of implemented strategies
Conduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPAR
Review all tentative and definite group bookings, to ensure that they support implemented strategies
Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed
Analyze past and present trends and make recommendations for future strategies
Forecasting:
Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using OnQ RMS, Excel, OnQ FMS, Delphi/DMPE, and Netrez/OnQ PMS
Competitive and Demand Analysis:
Review all competitive shops on a consistent basis (at least once per week) and identify selling strategies and market trends
Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators
Maintain historical data on events and performance on any promotions during these demand-generating events
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
#LI-MD1
$53k-78k yearly est. 7d ago
Busser - High Tide - High Tide
Kimpton Hotels & Restaurants 4.4
Kimpton Hotels & Restaurants job in Miami Beach, FL
**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
**How We're Different**
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
**What You'll Do**
Maintain a clean dining area by bussing tables in an efficient, courteous and accurate manner all the while providing outstanding service to our guests along the way. Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
**Some of your responsibilities include:**
+ Clean and set tables to restaurant standards.
+ Deposit dishes appropriately in the dish-room or specified area.
+ Pull dirty plates from tables while guests are still seated.
+ Serve beverages promptly.
+ Stock bussing stations.
+ Clean stations, including sweeping floor using the tools provided.
+ Perform buffet set-up and refill if needed.
+ Assist other restaurant personnel with tasks when necessary such as expediting food to tables.
+ We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.
**What You Bring**
+ 1 year of experience in a similar or supportive role is preferred.
+ Food Handler Certification (if applicable).
+ Knowledge or ability to learn the restaurant point-of-sale system, ability to prioritize multiple tasks in a dynamic environment.
+ Hardworking, dedicated, with a real passion for hospitality.
+ Flexible schedule and are able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** .
**Be Yourself. Lead Yourself. Make it Count.**
$17k-27k yearly est. 60d+ ago
Learn more about Kimpton Hotels & Restaurants jobs