Kimpton Hotels & Restaurants jobs in New York, NY

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do For Kimpton, our point of differentiation is our cultural foundation, there's a reason we call it People + Culture - and it's not just for the irony of the acronym. The folks within Kimpton P+C do not manage humans as resources; they empower employees and champion our culture. You will be passionate about the employee journey and champion a work environment consistent with Kimpton's Best Place to Work initiatives. Some of your responsibilities include: * Develop, maintain and support a legitimate business partnership with the hotel & restaurant operations teams serving as an employee advocate, cultural ambassador, subject matter expert, innovator and consultant. * Assists the hiring managers in departmental recruitment and staffing including participating in local and University career fairs, maintenance of job postings within budget and staffing guidelines, preparation of salaried offer letter requests and salaried/hourly offer letters, new hire paperwork and onboarding. * Partner with hotel & restaurant management on mentorship, counseling and disciplinary matters. People + Culture also serves as a consultant on progressive discipline and related investigatory responsibilities for employee issues. * Responsible for completion of Affirmative Action Plans. * Champion Employee Relations consistent with Kimpton's Best Place To Work and employee communication/recognition initiatives such as the Employee Opinion Survey, Employee luncheon, Surprise and Delight, GM Communications Meetings/Fireside Chats, Employee Action Committees, Housekeeping Appreciation Week, Employee of the Month/Manager of the Quarter, Kimpton Moments Recognition, Kimpton Professional Women's Group and partner with the hotel operations to increase awareness of Kimpton Cares Month, Diversity and Inclusion Month and our CSR partnerships. * Partner with General Managers and Department Heads to achieve excellence in employee satisfaction scores as measured through the annual Employee Opinion and Best Places to Work Surveys. * Establish People + Culture Objectives to align & support the property's objectives and goals in Customer Service Metrics, Financials and all other measurable metrics established by the Company. * Lead Performance Management administration including quarterly Check-In's, 90-day and Annual Performance Reviews for hotel & restaurant employees and performance improvement plans as needed. * Regularly assess property-specific training needs and lead professional development including New Hire Orientation & Kimpton University facilitation, ensuring maximum attendance at all Kimpton University courses, compliance and skills-based training courses. * Timely perform Exit and Stay interviews and look for trends. * Ensure consistent compliance to all Company Policies, and all applicable labor laws. * Ensure I-9, EEOC, OSHA and workplace file compliance. Manage Workers' Compensation and Unemployment administration including effective case management of claims to minimize liability and expense exposure. Guarantee adherence to Workers' Compensation reporting requirements, transitional duty and return-to-work goals for employees with active Workers' Compensation claims. * Actively partner with the Director of Engineering and General Managers in leading Safety Committee initiatives. * Manage and guarantee adherence with all FMLA, ADA and any other leave requests. * Conduct annual wage comparison surveys within market and partner with GMs on data and recommendations. * Manage the Financials and annual budgets for the People + Culture areas including employee relations, recruiting, training, etc. * Actively and consistently participate in weekly hotel staff meetings, daily line up meetings, Executive Committee and/or departmental meetings, as needed or otherwise requested. * Engage and keep constant communication with employees and management. Provide onsite Human Resources support and visibility for the property. What You Bring * 4 years of HR management experience in hospitality or similar field. * Bachelor's degree in HR, Hotel Management or related field preferred. * Working knowledge of Outlook, Word, Excel, and PowerPoint. * Strong organizational, task-management, employee relations, leadership, problem resolution, creativity, verbal and written communication and presentation skills. * Comprehensive knowledge of all applicable federal, state and city employment and labor laws. * Naturally outgoing and friendly attitude with personal commitment and passion for service excellence, in order to consistently deliver and demonstrate the Kimpton Way. * Ability to operate independently, using good judgement to make decisions. * Ability to handle confidential information discreetly and protect employee privacy. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

The New York Hilton Midtown is looking for a Senior Event Operations Manager to join our team! We are looking for a candidate who really loves to execute events! It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action. With over 1,900 rooms and 150,000 square feet of banquet space, this property offers advancement opportunities, terrific benefits, and a space for you in the city that never sleeps! Requirements for this role include the following: Passion for Event execution and customer satisfaction. Ability to listen and follow through will attention to detail. Flexible schedule and comfortable on the banquet floor 80% of the day. Has 1 year experience in banquets or private dining in a hospitality environment which includes hotels, private clubs, and individual catering venues. The ideal candidate will have experience with Agylis POS system, experience managing a unionized team, schedule flexibility, and at least 1 year of banquet experience. Shift Pattern: Full availability and schedule flexibility needed for this role, including nights, weekends, and holidays Salary Range: $85,000 - $90,000 / annually What are the benefits of working for Hilton? Hilton is recognized as the best hospitality workplace in the world and the #2 World's Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Senior Event Operations Manager, you would be responsible for leading a team of staff in the Banquet and Catering operations. Specifically, you would be responsible for performing the following tasks to the highest standards: Executes all aspects of the written Event Order, Diagram, Resume and corresponding arrangements between the hotel and customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event and directs the banquet staff in servicing all banquet activities to ensure a successful function. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of group business for future dates as well as positive Meeting Planner Survey Scores. Maximizes revenues through effective up-selling of products and services on the floor. Promotes services for future group business. Assist the Director in the administration of all Banquet and Catering operations to include, but not limited to, guest service, monitoring food and beverage quality, inventory management and cost controls. Assist with the development, implementation and maintenance of department service guidelines and standards for the Banquet and Facilities staff who set up all functions. Monitoring and developing team member performance to include, but not limited to, providing supervision, training, and conducting counselling and evaluations and delivering recognition and reward. Maintains and reports deficiencies in the public meeting space/exhibit hall. Serves as on-site service personnel for ancillary and vendor services, affiliates/exhibitors. Supervises the setup of function rooms to include placement of Linens, Silver, China, and Glassware according to event order specifications. Visually inspects function rooms and equipment prior to functions for cleanliness, proper inventory, and set up. Verbally communicates, in a calm, positive demeanor, during the function with the kitchen, servers, captains, beverage, housemen, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards are upheld. Supervises clean-up of function room and proper breakdown and storage of equipment. Executes all guest requests expeditiously to ensure prompt, courteous and polished delivery of clients' needs. Analyzes customers' service and product needs and financial issues of in-house groups; recommends and acts upon appropriate resolution of customers' concerns while maintaining profitability. Participates in internal and external meetings as determined by the Director of Event Operations & Event Experience (i.e. forecast, menu review, department, pre-cons, operational department pre shifts etc.) #LI-LG1 What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit ************************ If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. Want to learn more? Hotel Website, Instagram, Facebook, YouTube Classification: Full-Time Shift: Various - must be available weekdays, weekends, and holidays. Pay Rate: The annual salary range for this role is $70,000 - $85,000 and is based on applicable and specialized experience and location. A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation * Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward * Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly * Ensure compliance with Company standards * Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns * Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue * Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events * Complete audit procedures, as needed * Recruit, interview and train team members What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Access to pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental health resources including Employee Assistance Program * Best-in-Class Paid Time Off (PTO) * Go Hilton travel program: 100 nights of discounted travel * Parental leave to support new parents * Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications * 401K plan and company match to help save for your retirement * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-MD1

At the Parker our focus is on style that remains functional. We work hard but have a blast doing so. Uptown. Not Uptight. Says it all. The 729 rooms and suites in our midtown location aren't the only things that are top notch. Enjoy over-the-top breakfast at our 5 star diner NORMA's, voted "Simply the best breakfast in New York" by the Zagat Survey and Citysearch. Prefer something meatier? Our hidden spot, burger joint, was rated #1 by Zagat's and Fox News! If you're thirsty, head to Knave for a diabolical espresso or a splendid cocktail. Swim on top of the world in the 42nd floor indoor Penthouse Pool or glisten below in our impressive gym, gravity fitness. Pampering? The underground has it all; our spa Moonshine, TenOverTen nail salon, and Drybar for a first class blowout. Sleek and fashionable function space clustered on the second and third levels offer a total service environment including the latest in information technology. High atop the hotel, the illustrious Estrela Penthouse affords magnificent views of Central Park and the Manhattan Skyline. Job Description DO YOU HAVE WHAT IT TAKES? You help sustain our ‘backbone' department! You keep it running smoothly and efficiently while ensuring both guest and employee satisfaction. To succeed you will: Supervise staff to make sure guest rooms are up to LPM standards Prepare daily work schedule and delegate tasks to Housekeeping team Act as a coach/mentor to staff; train when areas of improvement are identified Proactively motivate team using creative ideas Use good judgment when handling guest inquiries; always maintain confidentiality Take corrective action when necessary to maintain positive guest relationships Display a calm and professional demeanor at all times Communicate with team members to meet deadlines Qualifications NEEDED: These Essential Skills are required : Degree in Hospitality Management or combination of housekeeping experience and education 2 years of housekeeping supervisory experience Excellent verbal and written communication skills; fluent in English Exceptional problem solving skills Be a pro at meeting deadlines and working in fast-paced and high-pressure situations These Desirable Skills will put you at the top of the stack : Experience in an upscale NYC property Experience managing a Union Staff Knowledge of the Collective Bargaining Agreement Multilingual (especially French, Cantonese, Mandarin, Spanish) Familiarity with Opera and/or Hotel Expert Additional Information THE PERKS Medical, Dental, 401K, Free Meals, Bonus, Vacation and Paid Holidays

Substitute Utility Steward Mandarin Oriental New York is looking for a Substitute Utility Steward to join our Stewarding team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. About the job Based at the Mandarin Oriental New York within the Culinary/ F&B Department in New York the Substitute Utility Steward is responsible for the cleaning of pot/dish washing, removal of garbage/boxes, silver polishing, sweeping, moping, and any other cleaning or organizational activity that may come up including inside of coolers and kitchen area. The Substitute Utility Steward will also help plate up and assist in the kitchen. Flexibility and a helpful attitude are paramount. As Substitute Utility Steward, you will responsible for the following duties: * Follow the goals and missions for the stewarding department * Help to do the inventory of China, glasses, silver and hollowware from the outlets and the main storage * Provide enough equipment (China, glasses, silver) to the outlets and banquets for the operations * Follow the cleaning schedule for the kitchen, pastry, garden manger, banquets, cafeteria and coolers * Follow the weekly schedule for the employees * Help kitchens whenever necessary * Do and follow the requisition for banquets from the B.E.Os. * Follow the cleaning schedule for the dumpster * Follow the maintenance schedule for the dishwasher machines * Assist and provide the equipment for any banquets function * Assist and help banquets kitchen colleagues to plate up * Follow the Hygiene and control program for the kitchen and surround areas * Develop and follow the training program for stewards * Follow the standard and procedures for department * Establish a good communication with the supervisor and colleagues NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice. As Utility Steward, we expect from you: * High School Diploma or Equivalent * Two Up to Date Sanitation Classes * Minimum of 1 year experience in food and beverage, or other professional cleaning business * Possess a pleasant and outgoing personality * Good knowledge of stewarding and banquet operations * Possess superior organization skills * Ability to pay attention to detail, handle multiple tasks and show a high level of patience * Ability to work under high stress conditions * Stand/Walk 8 - 12 hours a day Occasionally = 1/3 of the workday, frequently = 2/3 of the workday Lift or Carry 0-20 pounds frequently * Lift or Carry 21-50 pounds occasionally * Lift or Carry 51-100 pounds occasionally * Bend frequently * Squat frequently * Kneel occasionally * Climb occasionally * Reach above shoulders frequently * Perform repetitive hand motions frequently Our commitment to you * Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. * Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. Pay and Benefits: * Pay $30.46 to $40.62 hourly- commensurate with experience * A competitive benefits package * It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture. We're Fans. Are you?

Mandarin Oriental New York is looking for a Substitute Overnight Bell Person to join our Guest Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. About the job Based at the Mandarin Oriental New York within the Guest Service Department in New York the Substitute Overnight Bell Person is responsible for the overall guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling delivering and storing of guests luggage, communication of information and guest requests and familiar with and able to demonstrate the guest room technology. The Substitute Overnight Bell Person reports to the Director and Assistant Director of Front Office Operations. As Substitute Overnight Bell Person, you will be responsible for the following duties: * Initiate contact with guests entering the hotel * Approach guests needing assistance * Deliver luggage to the guest room within 15 minutes * Be familiar with the entire room product including IT&T equipment * Be familiar with all hotel services including spa and dining * Deliver messages, packages and facsimiles within 15 minutes of receipt * Actively listen and communicate specific guest requests accurately to the Concierge, Reception and PBX colleagues to ensure complete follow up * Deliver newspapers to all guest rooms prior to 6 AM * Remove luggage from guest rooms upon check out * Other duties as deemed appropriate by the Director of Front Office and Front Office Manager * Ability to understand guest inquiries and provide responses. * Ability to focus attention on guest needs, remaining calm and courteous. * Ability to promote positive relations with all individuals who approach the Bell Stand and by telephone. * Ability to think clearly, quickly, maintains concentration and makes concise decisions. * Ability to focus attention on details. * Ability to maintain confidentiality of all guest information and pertinent hotel data. * Ability to ensure security of guestroom access. * Ability to perform job functions with minimal supervision. * Ability to work cohesively with other departments and o-workers as part of a team. * Ability to be flexible as the job changes. * Ability to analyze and resolve problems exercising good judgement. * Ability to work flexible hours, including weekends, holidays and evenings if necessary. * Must have a professional image and personality exuding confidence and leadership skills. * Be an ambassador to The Mandarin Oriental Hotel Company at all times, in and outside of one's workplace. * Ability to be a clear thinker in pressure situations and exercise good judgements. * Ability to work well under pressure of check-in/check-out of 200 guests and in coordinating all departmental functions. * Ability to focus attention on guests' needs. * Ability to exert physical effort in placing, removing and transporting guest luggage. * Ability to remain stationary at assigned post for extended periods of time. * Maintain complete knowledge of: * All hotel features/services, hours of operations * All hotel restaurant food concepts, menu price range, dress code and ambiance * All hotel room types, numbers/names, layout appointments, amenities and locations. * All hotel room rates, special packages and promotions. * Daily expected arrivals/departures * Scheduled daily group activities, names and locations of meeting/banquet rooms. Local events, attractions, holiday schedules * Maintain complete knowledge and comply with all hotel a departmental policies and procedures. * Obtain department keys and radio; ensure security of such. * Access all functions of computer systems in accordance with departmental specifications. * Set up workstations with necessary supplies; maintain cleanliness through shift. * Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. * Document guest requests for Bell Person assistance. * Accommodate all guest requests in an accurate and efficient manner. * Assist with group luggage requirements. * Maintain cleanliness and working condition of departmental equipment/supplies. * Maintain the condition of lobby, hotel entrance, bell desk and luggage storage areas. * Ensure that all pertinent information is documented in the logbook daily. * Transport guest luggage from the point of arrival at the hotel to their assigned room. * Transport guest luggage form current room to reassigned room for room changes. * Transport guest luggage from their room to the point of departure from the hotel. * Correctly tag, store and retrieve luggage from luggage storage. * Identify and explain hotel facilities and features to guests and conduct hotel tours when needed. * Place guest luggage inside room & offer guest assistance with anything they might need. * Deliver/ offer to deliver Ice to all guests upon check-in. * Offer Pressing, Laundry/Valet and Shoeshine services. * Offer packing/unpacking service to Club guest. * Remain in assigned postposition, maintaining correct stance. * Deliver items to guestrooms promptly to include: * Messages * Mail & Faxes * Packages * Flowers * Sundry items requested by guests * Gift items & Amenities * Deliver Newspapers to all guestrooms. * Polish brass luggage carts and maintain cleanliness of carts. * Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. * Assist guests in locating and retrieving lost luggage. * Collect and record guest preferences. * Practice Lateral Service and Teamwork * Complete any task(s) assigned by Leaders * Successful completion of the training process. * Provide guestroom and hotel tours. * Assist Door Person with unloading and loading of vehicles. * Assist Concierge staff with guest requests and services, including retrieval of theatre tickets, flowers and other items as requested. * Answer department telephone within 3 rings, using correct salutations and telephone etiquette. NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice. As Substitute Overnight Bell Person, we expect from you: * 2 years New York hotel Bell Person experience * Able to communicate written and spoken English * Excellent overall communication skills * Able to multi-task * The ability to work well in a team environment * Able to lift up to 50 lbs on a regular basis * Able to lift up to 100 lbs on an occasional basis * Able to stand for extended periods of time Our commitment to you * Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Pay and Benefits: * Pay $18.27 to $24.36 hourly- commensurate with experience * A competitive benefits package It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture. We're Fans. Are you?

At the Parker our focus is on style that remains functional. We work hard but have a blast doing so. Uptown. Not Uptight. Says it all. The 729 rooms and suites in our midtown location aren't the only things that are top notch. Enjoy over-the-top breakfast at our 5 star diner NORMA's, voted "Simply the best breakfast in New York" by the Zagat Survey and Citysearch. Prefer something meatier? Our hidden spot, burger joint, was rated #1 by Zagat's and Fox News! If you're thirsty, head to Knave for a diabolical espresso or a splendid cocktail. Swim on top of the world in the 42nd floor indoor Penthouse Pool or glisten below in our impressive gym, gravity fitness. Pampering? The underground has it all; our spa Moonshine, TenOverTen nail salon, and Drybar for a first class blowout. Sleek and fashionable function space clustered on the second and third levels offer a total service environment including the latest in information technology. High atop the hotel, the illustrious Estrela Penthouse affords magnificent views of Central Park and the Manhattan Skyline. Job Description WANTED! Assistant Manager, Engineering It's not enough to be better, you have to be different! At Le Parker Meridien, our brand is your personality. If you are bright, knowledgeable, witty, and stylishly confident, then you may be what we are looking for. Do you have what it takes? You are a passionate engineer ready to supervise and support the Engineering Staff in our 729 room property. You understand how a hotel operates and you get excited about preventative maintenance. You are organized, methodical, and able to multi-task to complete projects. To succeed in this position you will: • Create schedules and delegate tasks to staff responsibly • Act as a mentor and coach to staff: training, disciplining, and offering guidance when necessary • Use attention to detail when inspecting and following-up work orders to ensure accuracy • Maintain records, supplies, and reports to assist in preventative maintenance efforts • Communicate with other departments to coordinate execution of work requests • Participate in regulatory inspections and walkthroughs with FDNY, Building Dept., & Health Dept. • Work efficiently and confidently in high-pressure situations under minimal supervision • Use troubleshooting skills and creativity to solve problems • Be discrete and use good judgment when responding to guest inquiries/complaints • Display a professional, courteous demeanor at all times Qualifications NEEDED These Essential Skills are required: • Possess an Associate's Degree or higher in Building/Facilities Management • At least three years experience in commercial building maintenance • Experience managing or supervising a union staff • Knowledge of Saflok, Minibar, HotelExpert, CCTV • Proficiency with Microsoft Office Excel and Word • Ability to read technical plans • Excellent communication skills: verbal and written • Universal Refrigeration Certificate • FDNY Certificate of Fitness for Fire Guard • Low Pressure Boiler Operation and Sprinkler Standpipe Certificates These Desirable Skills will put you at the top of the stack: • Experience managing staff in a NYC hotel • NYC Refrigeration Operator's License • Fire Safety Director Certification • Certified Pool Operator • C-91 or 42 Chemical Handling Additional Information THE PERKS Medical, Dental, 401K, Free Meals, Vacation and Paid Holidays

EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Starting Wage\: $26/hour Provides the director and managers of sales and marketing with administrative and clerical support including word- processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed.

At the Parker our focus is on style that remains functional. We work hard but have a blast doing so. Uptown. Not Uptight. Says it all. The 729 rooms and suites in our midtown location aren't the only things that are top notch. Enjoy over-the-top breakfast at our 5 star diner NORMA's, voted "Simply the best breakfast in New York" by the Zagat Survey and Citysearch. Prefer something meatier? Our hidden spot, burger joint, was rated #1 by Zagat's and Fox News! If you're thirsty, head to Knave for a diabolical espresso or a splendid cocktail. Swim on top of the world in the 42nd floor indoor Penthouse Pool or glisten below in our impressive gym, gravity fitness. Pampering? The underground has it all; our spa Moonshine, TenOverTen nail salon, and Drybar for a first class blowout. Sleek and fashionable function space clustered on the second and third levels offer a total service environment including the latest in information technology. High atop the hotel, the illustrious Estrela Penthouse affords magnificent views of Central Park and the Manhattan Skyline. Job Description WANTED: KITCHEN MANAGER It's not enough to be better, you have to be different! At LPM, our brand is your personality. If you are bright, knowledgeable, witty and confident, then you just may be what we are looking for. DO YOU HAVE WHAT IT TAKES? You are excited to be part of the team that creates NYC's #1 breakfast! You are an early riser ready to rev up our busy kitchens and motivate the team. You are a creative foodie with a passion for pleasing palates. To succeed you will: Use your keen eye for detail to ensure food quality meets LPM standards and guest expectations Train, develop, counsel, and evaluate kitchen personnel when necessary Monitor work stations and delegate tasks responsibly Expedite orders to guarantee prompt and efficient service Thrive working in a fast-paced, high-volume environment Meet deadlines and keep calm under pressure Qualifications NEEDED These Essential Skills are required: At least five years experience in an a luxury hotel kitchen or upscale restaurant Staff management experience Experience with breakfast foods Excellent verbal and written communication skills; fluent in English These Desirable Skills will put you at the top of the stack: Culinary Arts Degree Experience managing Union staff Knowledge of Collective Bargaining Agreement Kitchen Manager/Expeditor experience at NYC restaurant and/or NYC hotel kitchen Multilingual (French, Spanish) Additional Information THE PERKS Medical, Dental, 401K, Free Meals, Vacation and Paid Holidays

The Millennium Hilton New York One UN Plaza is looking for a temporary Busperson to join our team! Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We're within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks. The ideal candidate will have previous experience in food services, and full availability including nights, weekends, and holidays. Shift Pattern: Full availability needed for this role, including nights, weekends, and holidays Pay Range: $16.31 - $21.75 / hour What are the benefits of working for Hilton? Hilton is recognized as the best hospitality workplace in the world and the #2 World's Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: * Access to your pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental Health Resources * Best-in-Class Paid Time Off (PTO) * Go Hilton travel discount program * Supportive parental leave * Matching 401(k) * Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount * Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations. Specifically, you would be responsible for performing the following tasks to the highest standards: * Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc. * Ensure tableware is in good and working condition and report any defects for repair. * Stock, maintain and clean designated food station(s). * Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc. * Retrieve and transport dirty tableware to dishwashing area. * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. #LI-LG1 What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit ************************ If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

The Fifth Avenue Hotel is seeking a Butler to join the opening team for the 153 room hotel. Carved out of an oasis of comfort and calm in the middle of bustling Manhattan, mindfully blending personal service, superlative design, distinctive cuisine, compelling art, and engaging cultural experiences. Every aspect of The Fifth Avenue Hotel is tailored to delight, engage and foster curiosity. As a Butler, you will provide personalized and anticipatory service to guests, ensuring a seamless and extraordinary experience during their stay. You will be responsible for catering to the unique needs and preferences of each guest, offering personalized services and creating memorable moments. Your role requires impeccable attention to detail, refined interpersonal skills, and a genuine passion for exceeding guest expectations. Your Focus Flaneur: Create an environment where our guests can experience The Fifth Avenue Hotel in the way of a flaneur, where every detail is curated, tells a story and leaves a lasting impression Five Star Experience: Ensure a five star (and beyond) luxury level of service and hospitality is delivered to all who come to experience The Fifth. Arrival and Departure: Welcome guests upon arrival, assist with check-in, and escort them to their accommodations. Offer a personal orientation of the room and hotel facilities, ensuring they feel at ease and informed of how you will be available to serve them during their stay. Highlight the uniqueness of The Fifth's art collection. In-room Service: Provide a wide range of services within the guest rooms, including unpacking and packing luggage, arranging personal items, and ensuring a clean and organized environment. Shoe shine, amenity delivery, room inspections, morning wake up experience etc. Personal Assistance: Assist guests with personal requests, such as shopping, appointments, transportation arrangements, and special occasion planning. Collaborate with the Concierge team to arrange reservations as required. Guest Communication: Answer phone calls, respond to emails, texts, and handle guest requests and inquiries through various communication channels. Maintain a professional and friendly demeanor in all interactions, ensuring guest needs are met. Guest Opportunities: Handle guest concerns, or special requests promptly and effectively. Take ownership of resolving issues and finding suitable solutions, collaborating with other hotel departments as necessary. Ensure all concerns from guests are tracked appropriately. Guest Loyalty and Recognition: Recognize and acknowledge repeat guests and VIP's. Offer personalized surprise and delight moments when possible and appropriate. Service Collaboration: Liaise with various hotel departments, including hosts, housekeeping, guest services, food and beverage and engineering to coordinate guest services and ensure seamless delivery. Communicate guest requirements and preferences to relevant teams. Security and Safety: Monitor the hotel's public areas to ensure the safety and well-being of guests and staff. Respond to emergencies or incidents that may occur by involving the security team where necessary. Any other duties as assigned. Position Requirements: High school diploma or equivalent is preferred. Previous experience in a luxury hotel role is preferred. Exceptional customer service and communication skills. Strong attention to detail and organizational abilities. Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and prioritize effectively. Work Environment and Context Work schedule varies and will include working on holidays and weekends. ● Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching. The Fifth Avenue Hotel is a Vibrant Oasis at the Center of it All Maximum USD $33.00/Hr.

Tablet is how you book the world's most exciting hotels - places where you get a memorable experience, not just a room for the night. For over 20 years we've scoured the earth to find hotels that stand out for their style, service, and personality - regardless of price. In fact, our painstaking curation led to Michelin making us the official hotel selection of their legendary MICHELIN Guide. The MICHELIN Guide has always been a benchmark in gastronomy. Now it's setting the same standard for hotels. Our mission is to open doors to places people will love that they might not have found on their own, extraordinary places that reflect the beauty and diversity of the world. Our team believes that travel brings people of all backgrounds together. Our hotels provide an unforgettable backdrop for that union. Headquartered in New York City, we operate in eight languages, bringing the top 1% of hotels in over a hundred different countries around the world to our discerning clientele via our website and app. And if you really want to take it to the next level, our Plus membership program provides VIP upgrades and amenities at hundreds of our properties. Editorial & Video Producer (Contract) Working closely with the Director of Marketing and Editorial, you'll augment the team as an end-to-end Editorial & Video Producer. The ideal candidate is familiar with the luxury and boutique hotel space and has a passion for storytelling through weaving high-performing editorial and video production strategies. With a holistic view of editorial and social video, you'll bring ideas to life through producing compelling, high-quality hospitality, travel, and lifestyle content to grow our brand reach and drive hotel bookings. This requires strong writing skills, video production expertise, and a willingness to serve as the on-camera brand ambassador. This is an autonomous role where you will produce content largely independently. The day-to-day entails conceiving and creating editorial content, writing scripts, hotel visits, filming highlights and interviews, editing and packaging content optimized for platforms like IG Reels and TikTok, guiding social media strategy, and writing supplemental web-based material. Content can include walkthroughs, commentary, lists, and recommendations in addition to experimental segments. Requirements Proven experience in end-to-end editorial and social video production with a background in hospitality, travel, tourism, or high-end luxury brands Experience with analytics and social performance metrics New York City based with an ability to travel within the city Contract rate of $45-50 per hour

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Concierge's expectations are to provide hotel guests and industry relations with information and support in a professional, gracious manner, and to perform Guest Service Agent duties as needed. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return! Some of your responsibilities include: Greet guests at the front desk upon arrival, and assist guests with room reservations, check guests in and out upon arrival and departure. Contact guests who have arrived to ensure their comfort and to offer assistance. Maintain and develop events/receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries etc. Assist sales in hotel tours and trip events. Additionally, conduct tours of the hotel for business, informative, and social organizations. Perform operational duties, if required; take reservations, and at times act as PBX operator. Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests. Review VIP and package arrivals daily. Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, in room spa services, etc. Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc. Maintain follow-up log for communication between Concierges. Attend hotel and department meetings. What You Bring High school diploma or general education degree (GED) required. Previous experience in a Front Desk or customer-facing role is helpful. Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations. Familiar with hotel systems and operations, and the ability to enter in information accurately. Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

As the Director of Sales & Marketing with Martinique New York on Broadway, you will be responsible for overseeing commercial strategies for your hotel. Your goal is to improve the performance of the asset by connecting strategy and business processes. Hilton's Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering, and events management, call centers, and analytics functions. These functions are the core of Hilton's “commercial engine” and are essential to Hilton's ability to drive profitable growth. What will I be doing? The primary responsibilities of this position are to design, develop, and deploy business strategies that are creative, dynamic, and impactful for the Americas and lead the Hotel Sales and Marketing process. Key deliverables for this role are to move the business analytics, processes, including cadence of activities to a ”predictive and prescriptive” approach to drive performance. This includes but is not limited to, development and communication of commercial strategies and standards through a structured cadence and analysis of company revenue performance against established goals. In this role, you will facilitate the delivery of the Americas Commercial Operating Model and should possess strong leadership, communication, and networking skills. Strategy: Produce your hotel's Annual Multi-Year Commercial Strategy Plan, in partnership with on-property leaders and regional support Connect the performance needs for the hotel with the solutions designed by the Hilton enterprise, in each key segment your hotel serves Direct accountability for setting the strategy and delivery of your hotels revenues including group rooms, banquets, catering, business transient and leisure transient Work with Commercial Leadership to ensure that Business Review Guidelines (current to + 5 years) and Group Pricing & Rate Quotation Strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share Support hotel B2B marketing, digital marketing, social media, public relations and communications activities. Guide the e-Commerce teams to ensure online hotel content is accurate and effective Work with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies Work with fellow Executive Committee members to ensure profits are maximized in line with GOP and EBITDA targets Develop and execute departmental expense budget and forecasts Develop and maintain detailed and real-time knowledge of all competitor and market activity Responsible for the execution of the Sales and Catering Sales annual SIP (Sales Incentive Program) Leadership: Lead weekly, monthly, and quarterly Sales & Marketing Optimization Process for hotel. Convert the outcome of the optimization process into actionable business strategies and articulate those strategies Contribute to annual Commercial Cadence communication regarding current realities of performance and performance drivers on a monthly, quarterly, and semi-annual basis Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools Responsible for recruiting and retention of all sales and marketing roles Lead, engage, and develop team members, including ongoing performance development and Career Development Plans Conduct performance review for all direct reports and provide feedback for dotted line reports, including but not limited to: Group Sales Business Transient Sales Leisure Sales Catering Sales Marketing Facilitate and lead in a culture that is aligned with Hilton's DEI and ESG enterprise goals Ownership, Customer, and Stakeholder Relations: Own performance and commercial activity reporting for each of your hotels (i.e., performance status communication and response plans) In concert with AVPs, Regional Commercial Director and General Manager(s), present commercial strategies to key business partners and ownership groups. Ensure transparency, relevance, and timeliness in articulating the commercial performance targets, and potential gaps or upside (strengths & weaknesses) Liaise with Hilton Worldwide Sales, regional support and brand teams Build strong relationships with CVB, community influencers and 3rd party travel partners High level of engagement with customers from all sales segments Support of team's high-impact site visits and pre-convention meetings Support of sales managers sales travel into feeder markets What are we looking for? To fulfill this role successfully, you should demonstrate the following minimum qualifications: Hotel Sales, Catering or Marketing Experience Leadership management Experience Ability to travel Experience in hotel management, or related industry, essential Highly professional presentations and communication (oral and written) skills Proficiency with standard Microsoft Office Ability to perform critical analysis It would be helpful in this position for you to demonstrate the following capabilities and distinctions: Four-year college degree preferred Adaptable experience with business strategy, business planning, and business plan development Ability to speak multiple languages Multiple Brand experience Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The compensation for this role is $175-195K and is based on applicable experience and location.

Mandarin Oriental New York is looking for a Spa Treatment Manager to join our Spa and Wellness team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. About the job Based at the Mandarin Oriental within the Spa and Wellness Department in New York City, the Spa Treatment Manager is responsible for, but not limited to, the spa therapists and functions. In addition, the direct functionality of the Treatment Manager is to maintain high levels of service and all training aspects of the Spa treatments and products. While at the same time ensuring levels of service are compliant with the standards outlined by the Group Spa division. The Spa Treatment Manager reports to the Director of Spa and Wellness. As Spa Treatment Manager, you will responsible for the following duties: Training * Conduct induction trainings for new therapists within the spa Conduct treatment training of Mandarin Oriental Signature Spa therapies * Signing off the spa monthly training calendar Ensure Treatment Supervisor are kept up to date with the treatment knowledge/ treatment changes * Refresher training for all therapists to ensure comfort in the treatment descriptions to guests * Ensure all MOHG signature training /AA training is conducted on a regular basis * Review that Sop's have been taught and ensure that standards have been met. * Regularly training on the spa Sop's with all spa staff * Keep your own knowledge in line with the industry * Continual Retail training for the entire team. * Organize mystery shops to help increase quality standards and scores, i.e. LRA, Forbes Spa Operations * Therapist needs, Telephone calls, Reception desk, Guest complaints * Complete Spa and Fitness tour to review standards, procedures and operational status * Coordinate scheduling of Therapists Review treatment rooms which include: Treatment Trolley, closets upkeep Millwork, linens, treatment beds equipment upkeep on a daily basis to ensure all standards are met. * Responsible for motivating retail sales and ensure that all sales are recorded accurately Reading through & responding to the many essentials emails that deal regarding Spa, meetings, groups, and VIP's * Replying to guest, vendor, sales and colleagues emails * Professional treatment room inventory checks * Professional product inventory checks * Accountable for all professional stock in the spa Ensuring all therapists are being booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential * Keeping track of the and training hours of the therapists Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Departmental Meetings * Daily briefings with therapist team to prep for day * Weekly meetings with Spa Director * Attend weekly meeting with Spa Director and Assistant Spa Director * Quarterly therapist meetings. This meeting will address policies, procedures, scheduling and any concerns that the team members have regarding the spa operations. * Attend weekly hotel Operations meetings when the Spa Director or Assistant Spa Director are not on the property Human Resources * Interview and trade test for all prospective therapists for the spa Finance * Review the spa treatment turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met * Assist Spa Director with compilation of yearly budget * Assist with submission of Capex requests * Oversee monthly incentives for the Spa Therapists * Work with Spa Director and vendors to create exciting incentive programs for the team * Check daily figures to keep on top of the spa revenue The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice. As Spa Treatment Manager, we expect from you: Previous Spa Manager Level Experience (3+years) is required Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must work in a safe, prudent and organized manner. Must have mathematical skills, technical aptitude and spa operation knowledge. Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office Administration, Power Point and Internet applications. Knowledge of specific spa industry applications is desirable, such as spa soft. Must be Licensed Spa Therapists Must have knowledge of current spa trends in the industry Must be able to relate to all levels of management and colleagues. Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa. Lead by example and be a mentor for all spa colleagues to follow. Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body. Must have knowledge of holistic concepts that relate to the well being of all guests in a spa environment. Must be open to learning about treatments and concepts that derive from other cultures. Must have knowledge of leadership techniques. To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues. To be adaptable and accountable for all actions. Must be capable of performing presentations and trainings. Must have good delegation skills to effectively have many projects running at the same time. Must understand the current legislation in regards to State laws for therapists. Must have an understanding of human resource policies in the State of New York Consistently strive for a higher level of achievement both personally and professionally Our commitment to you * Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. * Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. * Salary and Benefits: * Salary $ 80,000 - $85,000 yearly * A competitive benefits package, including health, dental and vision, 401(K), etc It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture. We're Fans. Are you?

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking a talented Director of Beverage to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. What will I be doing? As Beverage Director, you will work directly under the Director of Food & Beverage to oversee the property's wine and beverage program. This also includes orchestrating daily restaurant operations while ensuring proper execution of service, striving to continually improve guest and employee satisfaction, and maximizing the financial performance of the outlets. Specifically, you would be responsible for performing the following tasks to the highest standards: Direct and organize the activities of food and beverage operations to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service. Manage all beverage operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Plan and direct the functions of administration and planning of the Food & Beverage department to meet the daily needs of the operation. Implement effective controls of food, beverage and labor costs Ensure compliance with health, safety, sanitation and alcohol awareness standards Help ensure high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service. Interviews, trains, supervises, counsels, schedules and evaluates staff. What are we looking for? Five (5) or more years of Food & Beverage experience in Fine Dining Experience developing cocktail lists Open availability to work varying days and shifts Luxury Hotel experience Experience managing a unionized workplace is preferred The annual salary range for this role is $140,000 - $165,000 and is based on applicable and specialized experience. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. and #1 Best Workplaces for Women List - 5th Year In a Row. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to your pay when you need it through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) EOE/AA/Disabled/Veterans

Opportunity: Revenue Manager Maximize room revenue and yield penetration through proper management of room inventories and using analytics and technical knowledge of hotel reservations and front office systems. Potential Career Path Area Director - Regional Director - VP Revenue Management Essential Job Functions * Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues. * Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies. * Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability. * Measure and analyze booking trends, pickup, no shows, and sources of business. * Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results. * Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management. * Communicate with hotel functional leaders to establish a collaborative approach to revenue management. * Establish and maintain meaningful external and internal relationships * Follow sustainability guidelines and practices related to HHM's EarthView program. * Practice safe work habits. * Perform other duties as requested by management. Position Requirements * College Degree in related discipline and/or prior revenue management experience. Work Environment and Context * Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

At the Parker our focus is on style that remains functional. We work hard but have a blast doing so. Uptown. Not Uptight. Says it all. The 729 rooms and suites in our midtown location aren't the only things that are top notch. Enjoy over-the-top breakfast at our 5 star diner NORMA's, voted "Simply the best breakfast in New York" by the Zagat Survey and Citysearch. Prefer something meatier? Our hidden spot, burger joint, was rated #1 by Zagat's and Fox News! If you're thirsty, head to Knave for a diabolical espresso or a splendid cocktail. Swim on top of the world in the 42nd floor indoor Penthouse Pool or glisten below in our impressive gym, gravity fitness. Pampering? The underground has it all; our spa Moonshine, TenOverTen nail salon, and Drybar for a first class blowout. Sleek and fashionable function space clustered on the second and third levels offer a total service environment including the latest in information technology. High atop the hotel, the illustrious Estrela Penthouse affords magnificent views of Central Park and the Manhattan Skyline. Job Description DO YOU HAVE WHAT IT TAKES? You help sustain our ‘backbone' department! You keep it running smoothly and efficiently while ensuring both guest and employee satisfaction. To succeed you will: Supervise staff to make sure guest rooms are up to LPM standards Prepare daily work schedule and delegate tasks to Housekeeping team Act as a coach/mentor to staff; train when areas of improvement are identified Proactively motivate team using creative ideas Use good judgment when handling guest inquiries; always maintain confidentiality Take corrective action when necessary to maintain positive guest relationships Display a calm and professional demeanor at all times Communicate with team members to meet deadlines Qualifications NEEDED: These Essential Skills are required: Degree in Hospitality Management or combination of housekeeping experience and education 2 years of housekeeping supervisory experience Excellent verbal and written communication skills; fluent in English Exceptional problem solving skills Be a pro at meeting deadlines and working in fast-paced and high-pressure situations These Desirable Skills will put you at the top of the stack: Experience in an upscale NYC property Experience managing a Union Staff Knowledge of the Collective Bargaining Agreement Multilingual (especially French, Cantonese, Mandarin, Spanish) Familiarity with Opera and/or Hotel Expert Additional Information THE PERKS Medical, Dental, 401K, Free Meals, Bonus, Vacation and Paid Holidays

At the Parker our focus is on style that remains functional. We work hard but have a blast doing so. Uptown. Not Uptight. Says it all. The 729 rooms and suites in our midtown location aren't the only things that are top notch. Enjoy over-the-top breakfast at our 5 star diner NORMA's, voted "Simply the best breakfast in New York" by the Zagat Survey and Citysearch. Prefer something meatier? Our hidden spot, burger joint, was rated #1 by Zagat's and Fox News! If you're thirsty, head to Knave for a diabolical espresso or a splendid cocktail. Swim on top of the world in the 42nd floor indoor Penthouse Pool or glisten below in our impressive gym, gravity fitness. Pampering? The underground has it all; our spa Moonshine, TenOverTen nail salon, and Drybar for a first class blowout. Sleek and fashionable function space clustered on the second and third levels offer a total service environment including the latest in information technology. High atop the hotel, the illustrious Estrela Penthouse affords magnificent views of Central Park and the Manhattan Skyline. Job Description WANTED! Assistant Manager, Engineering It's not enough to be better, you have to be different! At Le Parker Meridien, our brand is your personality. If you are bright, knowledgeable, witty, and stylishly confident, then you may be what we are looking for. Do you have what it takes? You are a passionate engineer ready to supervise and support the Engineering Staff in our 729 room property. You understand how a hotel operates and you get excited about preventative maintenance. You are organized, methodical, and able to multi-task to complete projects. To succeed in this position you will: • Create schedules and delegate tasks to staff responsibly • Act as a mentor and coach to staff: training, disciplining, and offering guidance when necessary • Use attention to detail when inspecting and following-up work orders to ensure accuracy • Maintain records, supplies, and reports to assist in preventative maintenance efforts • Communicate with other departments to coordinate execution of work requests • Participate in regulatory inspections and walkthroughs with FDNY, Building Dept., & Health Dept. • Work efficiently and confidently in high-pressure situations under minimal supervision • Use troubleshooting skills and creativity to solve problems • Be discrete and use good judgment when responding to guest inquiries/complaints • Display a professional, courteous demeanor at all times Qualifications NEEDED These Essential Skills are required: • Possess an Associate's Degree or higher in Building/Facilities Management • At least three years experience in commercial building maintenance • Experience managing or supervising a union staff • Knowledge of Saflok, Minibar, HotelExpert, CCTV • Proficiency with Microsoft Office Excel and Word • Ability to read technical plans • Excellent communication skills: verbal and written • Universal Refrigeration Certificate • FDNY Certificate of Fitness for Fire Guard • Low Pressure Boiler Operation and Sprinkler Standpipe Certificates These Desirable Skills will put you at the top of the stack: • Experience managing staff in a NYC hotel • NYC Refrigeration Operator's License • Fire Safety Director Certification • Certified Pool Operator • C-91 or 42 Chemical Handling Additional Information THE PERKS Medical, Dental, 401K, Free Meals, Vacation and Paid Holidays