Kimpton Hotels & Restaurants jobs in Seattle, WA - 178 jobs
Valet Attendant
Kimpton Hotels & Restaurants 4.4
Kimpton Hotels & Restaurants job in Seattle, WA
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
As the Valet Attendant, you'll be responsible for providing a memorable first and last impression to guests as they arrive and leave the hotel. When interacting with guests, you'll maintain a professional, friendly, and helpful attitude using the "Five Hospitality Standards" of eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname. This position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary.
Some of your responsibilities include:
Greet all guests upon arrival.
Assist guests with luggage to their rooms promptly when checking in and upon checking out.
Hail taxicabs and answer questions.
Once in guest room, provide the guest with general hotel information.
Assist guests by taking luggage to the curb to meet their transportation.
Remove trash, papers, cans, bottles, cups, etc. in lobby area between housekeeping runs. Provide guests with general questions and assistance when Concierge is not available.
Be knowledgeable of the community and area in which the hotel is located to provide information on special events (sporting, theater, movies, entertainment, and restaurants) to guests.
Submit all lost and found articles accompanied by a report.
Function as a doorperson as needed.
Deliver faxes, messages, packages, flowers, wine, and other items to guests in their rooms.
Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency.
Notify guests by telephone of delivery of automobiles, packages, or arrival of visitors.
We all wear multiple hats here at Kimpton. You may need to take on responsibilities that are outside of this job post at times, as we all do.
What You Bring
High School Diploma is preferred.
1 year of experience in customer service or similar role.
Basic writing skills, professional communication skills.
Clean driving record.
Flexible schedule, able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
$40k-49k yearly est. 1d ago
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On Call Steward
Kimpton Hotels & Restaurants 4.4
Kimpton Hotels & Restaurants job in Seattle, WA
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Ensure guests receive clean and spotless china, silverware, and glassware. Provide Cooks, Bussers, Bartenders, and Servers with support and assistance. Keep all areas clean, dry, and safe for other workers, all the while providing outstanding service to our guests along the way.
Some of your responsibilities include:
Operate all kitchen and dishwashing equipment safely.
Wash dishes, glassware, equipment, and silverware by hand when necessary.
Keep area in kitchen clean and free of debris and water.
Restock all supplies and stock any deliveries received in a timely and safe manner.
Remove all trash and debris from restaurant routinely.
Assist other restaurant personnel with tasks.
We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.
What You Bring
Prior experience is preferred.
Food Handler Certification (if applicable).
Dedicated and hardworking.
Able to follow verbal instructions and training, and able to work with minimal direction or supervision to complete assigned tasks.
Flexible schedule and are able to work evenings, weekends and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
$40k-49k yearly est. 1d ago
Manager Quality Assurance
Hilton 4.5
Olympia, WA job
_\*\*\*This position will be Remote, but with a preference for candidates in Ohio, Missouri, Texas or Louisiana\*\*\*_ This is your chance to be part of an in\-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands\! As Manager, QA Auditor, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio\. On the Brands team reporting to Area Manager Quality Assurance, you will perform numerous QA audits and have responsibility for 100 hotels in your territory\. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Perform routine Quality Assurance evaluations\.
+ Address inquiries and communications made internally, both verbally and in written communications\.
+ Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals\.
+ Participate in Consistency exercises\.
+ Participate in activities outside of QA to gain a better knowledge of other departments\.
**How you will collaborate with others:**
+ Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans\.
**What projects you will take ownership of:**
+ Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines\.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Five \(5\) years of management experience \- Hotel Operations
+ Three \(3\) years of experience as a General Manager, Executive Committee Member, or Director
+ Valid Driver's license
+ Travel 90% of the time
**It would be useful if you have:**
+ BA/BS Bachelor's Degree
+ Fluency in a foreign language
+ Food Safety certification
+ Project management skills
+ Working knowledge of product replacement cycles, renovations and physical upgrades
+ Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the integrity of the brand
+ Current resident in the states of Ohio, Missouri, Texas, or Louisiana
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $75,000 \- $100,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Brands_
**Title:** _Manager Quality Assurance_
**Location:** _null_
**Requisition ID:** _COR015IF_
**EOE/AA/Disabled/Veterans**
$75k-100k yearly 30d ago
Overnight Security Officer - DoubleTree by Hilton Hotel Seattle Airport
Hilton 4.5
Seattle, WA job
DoubleTree by Hilton Hotel Seattle Airport \(************************************************************************************************************************************************************************* looking for Security Officers to join the Security Team\! Located next to Seattle\-Tacoma International Airport with The Link Light Rail station two blocks from our door\. The hotel offers 850 guest rooms and over 34,000 square feet of meeting space\. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family WORLDWIDE\!
Join us and see why Hilton is ranked the best hospitality brand to work for\!
**Shift Pattern:** Overnight 10:00pm - 6:30am
**Pay Rate:** $24\.00
**The ideal candidate will have:**
+ 2 years hotel security experience\.
+ Proven quality\-tenured customer service experience\.
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Medical Insurance Coverage
+ Vision, dental, life and disability insurance
+ Mental Health Resources
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Supportive parental leave program
+ Go Hilton travel discount program
+ 401\(k\) plan
+ Debt\-free education: Access to a wide variety of educational credentials \(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
+ Access your pay when you need it through DailyPay
_ \* Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\. _
**What will I be doing?**
As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions\.
+ Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property\.
+ Promote safe work practices\.
+ Initiates preliminary investigations into incidents, as needed\.
+ Write reports and ensure accuracy of necessary documentation, as needed\.
+ Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner\.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline\.
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And our amazing Team Members are at the heart of it all\!
\#LI:BV1
**Job:** _Security and Loss Prevention_
**Title:** _Overnight Security Officer \- DoubleTree by Hilton Hotel Seattle Airport_
**Location:** _null_
**Requisition ID:** _HOT0C7TJ_
**EOE/AA/Disabled/Veterans**
$24 hourly 10d ago
Front Desk Agent - Hilton Motif Seattle
Hilton 4.5
Seattle, WA job
The Hilton Motif Seattle is looking for its next Front Desk Agent to join their dynamic team!
Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums, and attractions. This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, approximately 28,000 square feet of meeting space, and 319 newly redesigned rooms.
Come join the Hilton Motif Team, where you will find an award-winning culture that our Team Members love being a part of. From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift. We know that you will love being a part of the Hilton Motif Seattle team!
The ideal candidate should have at least one year of customer service experience and minimum 6 months of hotel front desk experience, with schedule flexibility.
Shift Pattern\: Full-Time
Shifts\: AM/PM shifts, weekends, and holidays required
Hourly Range\: $23.50 per hour - $24.00 per hour (based on applicable and specialized experience and location)
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage - for you and your family (when you avg 80+ hours a month).
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) - you will accrue up to 18 days/144 hours in the first year
Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).
Go Hilton travel discount program\: 110 nights of discounted travel per calendar year
Matching 401(k)
Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Other Compensation
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Front Office Upselling Incentive Program - Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated at time of guest check-out. Upsell revenue includes room type upgrades, early check-in fee, and late check out fees. Eligible for up to 15% commission pay out.
Complimentary meals in the cafeteria while on shift
Commuter Benefit - Unlimited city and county public transit for only $20/mo.
What will I be doing?
As a Front Desk Clerk, you would be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assist Front Office leadership with the checking in and checking out of guests.
Respond to guest inquiries and in a timely, friendly, and efficient manner.
Provide driving and/or walking directions to guests to local destinations.
Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
Provide or obtain accurate information.
EOE/AA/Disabled/Veterans
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
$23.5-24 hourly Auto-Apply 20d ago
Houseperson
Pineapple Hospitality 4.2
Seattle, WA job
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who love to make a difference in the lives of others If you want to be part of a far from stuffy company that is dynamic and fun with lots of opportunities this is the place for you Who were looking for HOUSEPERSON To say we like keeping things spic and span around here would be an understatement If youre as fanatical about cleanliness as we are this could be the job for you Our House People are responsible for ensuring that guest rooms corridors and guest related areas are crazy clean and kept up to impeccable Staypineapple standards What to expect Here are a few things that will make your days full and rewarding Cleaning public areas and assigned rooms within allotted time according to hotel standards including changing beds dusting furniture replenishing towels and guest supplies cleaning bathrooms vacuuming and mopping Ensuring that corridors are free of all debris room service trays etc Ensuring that housekeepers receive all requested items to complete cleaning their assigned rooms Preventing loss and damage to hotel supplies property and the guests property by ensuring that guest rooms and carts are secure Your experience and qualifications One month of related experience preferred Ability to contribute to a collaborative and diverse team dynamic Proficient at fulfilling requests in a thorough and timely manner Ability to learn quickly and take direction Ability to contribute to a collaborative and diverse team dynamic Ability to work calmly and effectively under pressure Why us As a growing company Staypineapple offers plenty of opportunities If you love making a positive impact on the lives and experiences of others join our team Plus we offer Excellent pay & benefits including flexible PTO medicaldentalvision insurance 401k life insurance pet insurance etc Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay 2138 per hour Status Full Time
$33k-41k yearly est. 60d+ ago
Senior Sous Chef - Embassy Suites by Hilton Seattle Downtown Pioneer Square
Hilton Worldwide 4.5
Seattle, WA job
The Embassy Suites by Hilton Seattle Pioneer Square is looking to add a Senior Sous Chef to their incredible culinary team. We're steps from football and soccer games at Lumen Field and less than a half mile from baseball at T-Mobile Park. Union Station is a block east for easy access to attractions, like Int'l District, the Space Needle and Pike Place.
A Senior Sous Chef is responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
The Ideal Candidate will Possess:
* 2 years of experience in a culinary leadership experience
* A great team focused attitude
* A passion for hospitality
* Union Experience and hotel experience required
Wage: $34-$36 an hour and is based on applicable and specialized experience and location.
What will I be doing?
As a Senior Sous Chef, you would be responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, a Sous Chef would be responsible for performing the following tasks to the highest standards:
* Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability
* Create and implement menu selections for special banquet themes and events based on current food trends and regional tastes in partnership with the Executive Chef and Director of Food and Beverage, as needed
* Ensure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards
* Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
* Medical Insurance Coverage - for you and your family
* Vision, dental, life and disability insurance
* Mental Health Resources
* Best-in-Class Paid Time Off (PTO) - you can accrue up to 18 days in your first year
* Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then "top this up" to the weekly ABBR (Annual Benefit Base Rate).
* Go Hilton travel discount program: 100 nights of discounted travel per calendar year
* Matching 401(k)
* Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Access to your pay when you need it through DailyPay
Other Compensation
* Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
* Complimentary meals in the Team Member Restaurant while on shift
* Complimentary use of on-site fitness facility outside of working time
* Monthly reimbursement of up to $100 for public transportation for the purpose of commuting to work
#LI-AC1
$34-36 hourly 1d ago
Dual Property Events Manager
Marriott 4.6
Bellevue, WA job
**Additional Information** **Job Number** 25193578 **Job Category** Event Management **Location** The Westin Bellevue, 600 Bellevue Way NE, Bellevue, Washington, United States, 98004VIEW ON MAP (***************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $80,170 - $79,000 annually
**Bonus Eligible:** Y
**JOB SUMMARY**
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
**CORE WORK ACTIVITIES**
**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.
**Leading Event Management Teams**
- Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (*********************************************************************************************** to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
**Washington Applicants Only** : Employees will accrue paid sick leave, 0.03847 PTO balance for every hour worked and be eligible to receive minimum of 7 holidays annually.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$79k-80.2k yearly 41d ago
Sales Coordinator
Marriott 4.6
Seattle, WA job
**Additional Information** **Job Number** 25199684 **Job Category** Sales & Marketing **Location** W Seattle, 1112 4th Ave, Seattle, Washington, United States, 98101VIEW ON MAP (*****************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $28.75-$28.75 per hour
**POSITION SUMMARY**
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (*********************************************************************************************** to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
**Washington Applicants Only** : Employees will accrue paid sick leave, 0.04359 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$28.8-28.8 hourly 28d ago
Front Office Supervisor - Hilton Motif Seattle
Hilton 4.5
Seattle, WA job
The Hilton Motif Seattle is looking for its next Front Office Supervisor to join their dynamic team!
Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums and attractions. This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, over 28,000 square feet of meeting space, and 319 newly redesigned rooms.
Come join the Hilton Motif Team, where you will find an award-winning culture that our Team Members love being a part of. From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift. We know that you will love being a part of the Hilton Motif Seattle team!
The ideal candidate should posses:
minimum of 1 year of supervisory experience
minimum of 1 year of hotel front desk experience
Shifts pattern\: must be able to work mornings, evenings, weekends, and holidays are required. Evening shifts can end as late as 3 am.
The hourly rate range is $27.50 - $28.50 and is based on applicable and specialized experience and location.
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Hospitality Company To Work For in the World.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage - for you and your family
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) - you will accrue up to 18 days/144 hours in your first year
Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).
Go Hilton travel discount program\: 110 nights of discounted travel per calendar year
Matching 401(k)
Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Other Compensation
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Front Office Upselling Incentive Program - Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated at time of guest check-out. Upsell revenue includes room type upgrades, early check-in fee, and late check out fees. Eligible for up to 15% commission pay out.
Complimentary meals in the cafeteria while on shift
Commuter Benefit - Unlimited city and county public transit for only $20/month
What will I be doing?
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services, determining room rates and availability, and night audit operations
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Assign daily work, lead pre-shift meetings, inform and train team members
Assist with night audit coverage as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
$27.5-28.5 hourly Auto-Apply 8d ago
Line Cook (Cook II)
Pineapple Hospitality 4.2
Seattle, WA job
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who love to make a difference in the lives of others If you want to be part of a far from stuffy company that is dynamic and fun with lots of opportunities this is the place for you Who were looking for LINE COOK COOK II So you have some serious cooking chops and were not talking lamb or pork We are looking for someone who can work in a fast paced professional kitchen and will help make culinary magic happen all day or night long Our Line Cooks are responsible for accurately preparing food items for the chefs to use in meal preparation What to expect Here are a few things that will make your days full and rewarding Ensure that all stations continually have the necessary supplies to prepare all food items Properly and efficiently prepare and present all food items including accommodating special guest requests Monitor quality consistency and presentation of prepared food items Properly set up and maintain hot and cold line stations within company practices Demonstrate competency in basic and advanced food production methods Your experience and qualifications High School Diploma or EquivalentFood Handlers Permit required Minimum one year experience required Knowledge of production and operations for prepping and cooking in a busy kitchen Proficient at fulfilling server and guest requests in a thorough and timely manner Ability to effectively interact with all guests and team members in a polite and positive manner Knowledge and application of safety sanitation and food handling procedures Why us As a growing company Staypineapple offers plenty of opportunities If you love making a positive impact on the lives and experiences of others join our team Plus we offer Excellent pay & benefits including flexible PTO medicaldentalvision insurance 401k life insurance pet insurance etc Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay 2706 per hour Status Full Time
$27.1 hourly 12d ago
Director of Style - Housekeeping
Marriott 4.6
Seattle, WA job
**Additional Information** Medical, Dental, and Vision, Retirement Savings Plan, Paid Time Off, Sick Paid Leave **Job Number** 26207154 **Job Category** Housekeeping & Laundry **Location** W Seattle, 1112 4th Ave, Seattle, Washington, United States, 98101VIEW ON MAP (*****************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $88,000 - $114,000 annually
**Bonus Eligible:** Y
**JOB SUMMARY**
Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations**
- Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
- Ensures compliance with all housekeeping policies, standards and procedures.
- Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.
**Managing Departmental Costs**
- Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
- Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints effectively.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Empowers employees to provide excellent customer service.
- Develops goals and expectations for direct report managers.
- Celebrates successes and publicly recognizes the contributions of team members.
- Reviews employee satisfaction results to identify and address employee problems or concerns.
- Communicates expectations, recognizes performance, and produces desired business results.
**Conducting Human Resources Activities**
- Ensures property policies are administered fairly and consistently.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Establishes goals and objectives for all areas of responsibility.
- Directs staff to strive for continuous improvement in all areas of responsibility.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Manages employee progressive discipline procedures for areas of responsibility.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures employees are treated fairly and equitably.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (*********************************************************************************************** to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
**Washington Applicants Only** : Employees will accrue paid sick leave, 0.04359 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$88k-114k yearly 10d ago
Director of Sales and Marketing - Hilton Motif Seattle
Hilton 4.5
Seattle, WA job
The Hilton Motif Seattle is looking for a dynamic Director of Sales & Marketing!
Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues museums and attractions. This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, over 28,000 square feet of meeting space, and 319 newly redesigned rooms.
What will I be doing?
The primary responsibilities of the Director of Sales & Marketing are to design, develop, and deploy business strategies that are creative, dynamic, and impactful for the Americas and lead the Hotel Sales and Marketing process.
As the Director of Sales & Marketing, you will be responsible for overseeing commercial strategies for your hotel. Your goal is to improve the performance of the asset by connecting strategy and business processes. Business processes should be designed to impact all revenue streams, including a deliberate focus on Rooms, Catering, Events and Marketing. Key deliverables for this role are to move the business analytics, processes, including cadence of activities to a "predictive and prescriptive" approach to drive performance.
This includes, but is not limited to, development and communication of commercial strategies and standards through a structured cadence and analysis of company revenue performance against established goals.
Strategy
Produce your hotel's Annual Multi-Year Commercial Strategy Plan, in partnership with on property leaders and regional support.
Connect the performance needs for the hotel with the solutions designed by the Hilton enterprise, in each key segment your hotel serves.
Directly accountable for setting the strategy and delivery of your hotels revenues including group rooms, banquets, catering, business transient and leisure transient.
Work with Commercial Leadership to ensure that Business Review Guidelines (current to 5 years) and Group Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
Support hotel B2B marketing, digital marketing, social media, public relations and communications activities. Guide the e-Commerce teams to ensure online hotel content is accurate and effective
Work with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies.
Work with fellow Executive Committee members to ensure profits are maximized in line with GOP and EBITDA targets.
Develop and execute departmental expense budget and forecasts
Develop and maintain detailed and real time knowledge of all competitor and market activity
Responsible for the execution of the Sales and Catering Sales annual SIP (Sales Incentive Program)
Leadership
Lead weekly, monthly, and quarterly Sales & Marketing Optimization Process for hotel. Convert the outcome of the optimization process into actionable business strategies and articulate those strategies.
Contribute to annual Commercial Cadence communication regarding current realities of performance and performance drivers on a monthly, quarterly, and semi-annual basis.
Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools
Responsible for recruiting and retention of all sales and marketing roles.
Lead, engage, and develop team members, including ongoing performance development and Career Development Plans.
Conduct performance review for all direct reports and provide feedback for dotted line reports, including but not limited to:
Group Sales
Business Transient Sales
Leisure Sales
Catering Sales
Marketing
Facilitate and lead in a culture that is aligned with Hilton's Inclusion and ESG enterprise goals
Ownership, Customer, and Stakeholder Relations
Own performance and commercial activity reporting for the hotels (i.e., performance status communication and response plans).
In concert with AVPs, Regional Commercial Director and General Manager, present commercial strategies to key business partners and ownership groups. Ensure transparency, relevance, and timeliness in articulating the commercial performance targets, and potential gaps or upside (strengths & weaknesses).
Liaise with Hilton Worldwide Sales, regional support and brand teams.
Build strong relationships with CVB, community influencers and 3rd party travel partners.
High level of engagement with customers from all sales segments
Support of team's high impact site visits and pre-convention meetings
Support of sales managers sales travel into feeder markets
Sales
Represent hotel by soliciting, responding to and negotiating with persons requiring large and complex group accommodations (generally over 50 guest rooms) with or without meeting space and/or on-site catering. Represent hotel in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues. Negotiate contracts with customers and commission agreements with third party agencies
Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Develop and quote prices for same.
Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets. Direct site visits and H.O.S.T. programs for respective accounts and participates in tradeshows, industry and customer events.
What are we looking for?
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
Minimum of five (5) Years of Hotel Sales, Catering or Marketing Experience.
Management Experience (type)\: Director
Four-year college degree preferred
Minimum Years of Leadership Experience in a Full Service Hotel\: 2 plus
Additional Requirements (i.e., % of travel time, etc.)\: Ability to travel on short notice and adaptable to schedule changes.
Experience in hotel management, or related industry, essential. Cross brand or product line experience preferred.
Highly professional presentations and communication (oral and written) skills.
Proficiency with standard Microsoft Office.
Ability to perform critical analysis.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Additional/advanced degree coursework in business administration, marketing and communications
Adaptable experience with business strategy, business planning, and business plan development.
Experience in large matrix organizations
Ability to speak multiple languages
Multiple Brand experience
Hilton software programs preferred
The annual salary range for this role is $160,000--$210,000 and is based on applicable, specialized experience and location.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Hospitality Workplace in the World!
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage -
for you and your family
.
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) - you will accrue 18 days/144 hours in the first year
Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).
Go Hilton travel discount program\: 110 nights of discounted travel per calendar year
Matching 401(k)
Debt-free education\: Access to a wide variety of educational credentials
(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through
DailyPay
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Complimentary meals in the cafeteria while on shift
Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.
EOE/AA/Disabled/Veterans
$160k-210k yearly Auto-Apply 10d ago
Food and Beverage Purchaser
Marriott 4.6
Redmond, WA job
**Additional Information** **Job Number** 26209341 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Seattle Marriott Redmond, 7401 164th Ave NE, Redmond, Washington, United States, 98052VIEW ON MAP (https://www.google.com/maps?q=Seattle%20Marriott%20Redmond%2C%***********4th%20Ave%20NE%2C%20Redmond%2C%20Washington%2C%20United%20States%2C%2098052)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $28.00-$29.25 per hour
**Other Compensation:** Service Charge Eligible
**POSITION SUMMARY**
Calculate figures for food inventories, orders, and costs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Post invoices using computer programs. Conduct inventory audits to determine inventory levels and needs. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, unload, and process deliveries. Refuse acceptance of damaged, unacceptable, or incorrect items. Troubleshoot vendor delivery issues and oversee return process. Adhere to food safety and handling policies and procedures across all food-related areas. Monitor PAR levels for all food items to ensure proper levels.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education **:** High school diploma or G.E.D. equivalent.
Related Work Experience **:** At least 1 year of related work experience.
Supervisory Experience **:** No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (*********************************************************************************************** to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
**Washington Full-time Applicants Only** : Employees will accrue paid sick leave, 0.02116 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually.
**Washington Part-time Applicants Only** : Employees will accrue paid sick leave and be eligible to receive a minimum of 7 holidays annually.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$28-29.3 hourly 8d ago
Bartender
Pineapple Hospitality 4.2
Seattle, WA job
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who love to make a difference in the lives of others If you want to be part of a far from stuffy company that is dynamic and fun with lots of opportunities this is the place for you Who were looking for BARTENDER For weary travelers youre more than a bartender Youre their absolute favorite person at the end of a long flight or a stressful day In addition to expertly mixing cocktails and serving up ice cold drafts you are an ultra friendly ambassador for everything we do here at Pineapple What to expect Here are a few things that will make your days full and rewarding Demonstrate and promote a thorough knowledge of food and beverage products menus and promotions Check identification of guests to verify age requirements for purchase of alcohol Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant and hotel Standard Operating ProceduresServe snacks or food items to guests seated at the bar Serve snacks or food items to guests seated at tables Your experience and qualifications High School diploma or equivalent Previous bartending experience Food Handlers Permit required Exceptional customer service skills Ability to work in a fast paced environment Ability to work calmly under pressure Ability to contribute to a collaborative and diverse team dynamic Understanding and application of safety sanitation and food handling procedures Why us As a growing company Staypineapple offers plenty of opportunities If you love making a positive impact on the lives and experiences of others join our team Plus we offer Excellent pay & benefits including flexible PTO medicaldentalvision insurance 401k life insurance pet insurance etc Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay 2130 per hour tips Status Full Time
$21.3 hourly 12d ago
Banquet Manager
Marriott International 4.6
Seattle, WA job
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years' experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
• Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Schedules Event Services staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
Executing Event Services Operations and Maintaining Inventories
• Attends pre-event meetings as needed to understand group needs.
• Establishes consistent standards for meeting room sets and VIP meeting room sets.
• Conducts function room inspections prior to each function to verify the room is set according to specifications.
• Maintains cleanliness and sanitation standards in all event operation areas.
• Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event.
• Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).
• Coordinates routine maintenance to verify a quality meeting facility.
• Resolves issues and/or suggest alternatives to previous arrangements if necessary.
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
Verifying and Providing Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Encourages employees to provide excellent customer service.
• Verifies employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities
• Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Conducts associate performance appraisals and provides feedback as needed.
• Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Observes service behaviors of associates and provides feedback to individuals.
• Communicates performance expectations in accordance with job descriptions for each position.
• Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Brings issues to the attention of supervisor and/or Human Resources as necessary.
• Verifies associates understand expectations and parameters.
• Delegates tasks to verify room sets are “on time” and meet Event Service Standards.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$51k-65k yearly est. Auto-Apply 4d ago
Breakfast Cook- Mon/Tue/Wed
Hilton 4.5
Mukilteo, WA job
If cooking is your passion, we need you today! Hilton Garden Inn Seattle North/Everett is currently seeking a Breakfast Line Cook to join our growing restaurant team!
Bring your culinary skills and join our team as a cook, where you can dazzle our guests with your high standards of quality through presentation, preparation, and cooking abilities. This position is currently open for Mon/Tue/Wed only with a start time of 5 AM till 11 AM.
Benefits
Hilton Team Member Discounts for Travel
Referral Bonus
Holiday Pay
Matching 401K
Employee Assistant Program
Investment in Career Growth and Tuition Reimbursement
Room Discounts
Employer Paid Life Insurance
Responsibilities
Prepare or direct preparation of food served using established production procedures
Determine amount and type of food and supplies required using production systems
Learn menus, recipes, preparation, and presentation.
Comply with established sanitation standards, personal hygiene, and health standards
Correctly prepare all food served following standard recipes and special diet orders
Plan food production to coordinate with meal serving hours so that excellence, quality, temperature, and appearance of food is preserved
Keep work area neat and clean at all times; clean and maintain equipment used in food preparation
Prep all food for next shift and for the following day
Work with servers to ensure guest satisfaction and resolve complaints about food service as needed
Other duties as assigned
Qualifications
High School Diploma or GED
Minimum 1-year experience cooking at a restaurant or full-service hotel preferred
Availability to work nights, weekends, holidays depending on business needs
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$39k-48k yearly est. Auto-Apply 60d+ ago
Director Of Food & Beverage
Marriott Tacoma Downtown 4.6
Tacoma, WA job
Job Description
The Marriott Tacoma Downtown has an exciting opportunity to join our leadership team as the Director of Food & Beverage. The Hotel Food & Beverage (F&B) Director oversees all dining operations, from restaurants and bars to catering, focusing on guest satisfaction, profitability, and quality by managing budgets, menus, staff training, vendor relations, marketing, and ensuring strict compliance with health/safety standards, ultimately driving revenue and delivering exceptional culinary experiences.
Compensation:
$100,000 - $110,000 yearly
Responsibilities:
Operational Management: Oversees daily F&B activities, including room service, banquets, restaurants, and bars, ensuring high-quality service and product.
Financial Management: Develops budgets, forecasts sales, controls costs (food, labor), analyzes financial reports, and implements strategies to maximize profit.
Staff Leadership: Hires, trains, schedules, motivates, and manages F&B staff, fostering professional development.
Menu & Product Development: Collaborates with chefs on menu planning, pricing, presentation, and sourcing new products to meet guest needs and trends.
Quality & Compliance: Maintains high standards for food quality, presentation, hygiene, and safety, ensuring adherence to all regulations.
Guest Experience: Monitors customer feedback, resolves escalated issues, and implements improvements to enhance satisfaction.
Marketing & Events: Works with sales/marketing to promote offerings and coordinates F&B for special events and promotions.
Vendor Relations: Manages supplier performance, negotiates contracts, and ensures cost-effectiveness.
Qualifications:
Strong leadership, financial acumen, strategic planning, and problem-solving abilities.
Knowledge of food trends, POS systems, and health/safety regulations.
Hotel or similar industry F&B leadership experience required.
About Company
Elevate your stay at Marriott Tacoma Downtown. Our four-star hotel in Downtown Tacoma, WA, offers comfortable accommodations with contemporary décor and ultramodern on-site amenities. From the moment you walk through the grand entrance, our staff is here to make sure you get everything you need for an exceptional travel experience. Head to the rooftop pool to take in stunning views of Downtown Tacoma or visit one of the nearby Tacoma restaurants for a delicious meal. Whether you're in Tacoma on business or leisure, travel brilliantly at Marriott Tacoma Downtown.
$100k-110k yearly 9d ago
Part Time Night Auditor - Candlewood Suites - McChord Field
Intercontinental Hotels Group 3.9
Fort Lewis, WA job
Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
* Be the warm welcome that kicks off a memorable guest experience.
* Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
* Handle cash and credit transactions.
* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
* Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
* Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
* Take pride in your appearance and place as a brand ambassador.
* Always know what events and activities are on the day's schedule.
* Balance and audit for accuracy room revenue, food and beverage revenue and telephone
* revenue; assist in the preparation of all reports relevant to daily revenues.
* Balance and audit for accuracy all room and tax charges, cashier's reports, and guest and
* house accounts.
* Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
* Transmit credit card batches.
* Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur.
* Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
* Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
* Promote teamwork and quality service through daily communications and coordination with other departments.
* May assist with other duties as assigned.
* Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
* Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
* Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
* Fluency in the local language - extra language skills would be great, but not essential.
* Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
* Flexibility - night, weekend and holiday shifts are all part of the job.
* You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
* Experience - ideally you'll have spent at least one year in a front desk or guest service position.
* Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
The hourly pay range for this role is $16.66 to $28.80. This range is only applicable for jobs to be performed in Joint Base Lewis-McChord, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees.
You can apply for this role through the link below (or through internal career site if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
$16.7-28.8 hourly Auto-Apply 44d ago
Sales Coordinator
Marriott International 4.6
Seattle, WA job
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$34k-40k yearly est. Auto-Apply 29d ago
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