Kindred at Home jobs in Clinton, MI - 148 jobs

Support Families. Guide Care. Shape End-of-Life Experiences. If you're driven by compassion and committed to guiding others through serious illness and loss, we invite you to join our team as a Hospice Social Worker (MSW). We believe that holistic care includes emotional, social, and spiritual support. As a key member of the interdisciplinary team, you'll help ensure patients and families receive the guidance and resources they need to navigate the hospice journey with dignity and peace of mind. As a Hospice Social Worker (MSW), You Will: * Serve as the psychosocial support expert on the interdisciplinary care team * Provide assessments and care planning based on the emotional, psychological, environmental, and cultural needs of patients and families * Deliver counseling, crisis intervention, and practical resource support aligned with each patient's individualized plan of care * Work closely with patients, families, physicians, nurses, chaplains, and other care team members to support the emotional and social well-being of the patient-family unit * Educate families on hospice services, advance care planning, grief, and coping strategies * Assist with long-term planning, community referrals, and resource navigation when needed * Monitor and document psychosocial changes in the patient or family situation and recommend plan of care updates as appropriate * Uphold ethical standards and professional judgment in end-of-life care About You Qualifications - What You'll Bring: * Master's Degree in Social Work (MSW) from a CSWE-accredited program * Current licensure as required by the state of employment * Minimum of 1 year of experience as a Social Worker in a healthcare or hospice setting * Knowledge of the psychosocial dynamics of illness, grief, loss, and end-of-life care * Ability to provide empathetic support and maintain boundaries in emotionally intense situations * Strong communication skills, cultural sensitivity, and respect for diverse family systems Preferred Qualifications (Not Required): * 3 to 5 years of experience as a Social Worker in hospice or healthcare * Experience supporting terminally ill patients and their families * Advanced grief counseling or palliative care training * Bilingual skills We Offer Benefits for All Hospice Associates (Full-Time & Per Diem): * Competitive Pay * 401(k) with Company Match * Career Advancement Opportunities * National & Local Recognition Programs * Teammate Assistance Fund Additional Full-Time Benefits: * Medical, Dental, Vision Insurance * Mileage Reimbursement or Fleet Vehicle Program * Generous Paid Time Off + 7 Paid Holidays * Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) * Education Support & Tuition Assistance * Free Continuing Education Units (CEUs) * Company-paid Life & Long-Term Disability Insurance * Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to Join a Team That Cares? Apply today and bring your heart and your clinical expertise to a team that values whole-person care. Legalese + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace ReqID: 2026-132721 Category: Social Workers Position Type: Full-Time Company: Gentiva Hospice

Job Description MBA Entrepreneurial Leadership Associate - Full Time Be at the Forefront of Innovation with EPIC Health At EPIC Health, we're not just building businesses-we're transforming healthcare. As an MBA Entrepreneurial Leadership Associate, you'll have the opportunity to shape the future by leading impactful startup projects, launching new business ventures, and developing innovative service lines. This role is your chance to apply your academic knowledge, entrepreneurial passion, and strategic mindset to drive real-world results. What You'll Do Lead and Execute Startup Initiatives Take ownership of projects, managing them from concept through execution to measurable outcomes. Collaborate with cross-functional teams to develop and implement bold, innovative business models. Drive Market Research and Strategy Conduct in-depth market research and analysis to identify opportunities, gaps, and competitive challenges. Present actionable recommendations and insights to senior leadership. Develop and Innovate Spearhead the creation of new service lines and specialized business units. Apply Lean Methodology and entrepreneurial strategies to optimize project outcomes. What You Bring Qualifications Currently enrolled in an MBA program with a proven academic track record. Demonstrated entrepreneurial experience, with success in launching or managing a startup. Strong background in project management, including familiarity with Lean Methodology or similar frameworks. Exceptional analytical and problem-solving skills, with the ability to turn insights into action. Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and audiences. Why Join EPIC Health? What We Offer Real-World Impact: Work on projects that make a tangible difference in healthcare delivery and innovation. Professional Development: Gain hands-on experience while expanding your entrepreneurial toolkit. Collaborative Culture: Partner with driven, mission-focused professionals dedicated to transforming lives. Opportunities to Lead: Own key initiatives and take your ideas from concept to reality. Ready to Lead the Future of Healthcare? If you're an ambitious MBA candidate eager to make an impact and lead innovative projects, we'd love to meet you. Apply today and take the next step in your entrepreneurial journey with EPIC Health. Visit ************** to learn more about us.

Job Type - Full Time At Epic Health, we are reimagining healthcare for the future. We're a dynamic, fast-moving organization that's committed to disrupting the norm and delivering exceptional, patient-focused care. We're looking for an entrepreneurial and driven Business Development and Project Management Associate to join our team and take ownership of key startup projects-from business ventures to the development of new service lines. If you have a track record of launching and managing impactful projects, this is your opportunity to play a key role in shaping the future of our company. What You'll Do: Own the project lifecycle: Lead and manage startup projects from concept to execution, ensuring all pieces come together to deliver results. Collaborate across the organization: Work alongside cross-functional teams to develop innovative business models and service lines that push boundaries and make an impact. Drive insights and analysis: Conduct market research and deep analysis to identify trends, opportunities, and challenges, and then present your findings to senior leadership. Be the catalyst for change: Develop and present recommendations that will drive the strategic direction of Epic Health, fueling our growth and success. What You'll Bring: Current enrollment in an MBA program with a strong academic track record. We're looking for someone who thrives in the classroom and beyond. Proven entrepreneurial experience: Whether it's launching your own startup or managing projects that required you to think like an entrepreneur, you know how to turn ideas into action. Project management experience: A solid understanding of Lean Methodology and the ability to keep projects on track, from start to finish. Strong analytical and problem-solving skills: You're naturally curious, always digging deeper to understand the bigger picture and find creative solutions. Exceptional communication skills: You know how to speak to diverse audiences, whether presenting complex ideas to executives or collaborating with a multidisciplinary team. Why Join Us? High-impact projects: Work on projects that will directly shape the future of Epic Health and contribute to our growth. A culture of innovation: Join a company that's committed to creating bold, creative solutions. You'll have the freedom to test ideas and make your mark. Collaborate with experts: Gain valuable experience working alongside some of the best in the business, learning from industry leaders as you help us build a better future. Real-world experience: Take what you've learned and apply it in an environment that values fresh ideas, initiative, and a results-driven mindset. Why Epic Health? At Epic Health, we don't just offer a job-we offer the chance to change the game. If you're looking to join a passionate, purpose-driven team, where your skills and ideas will make a difference, we want you on our side. To learn more about us, visit: epichs.org or nuwellnetworks.com Background checks are required for this role.

Job Description Job Title: Interventional Radiologist Employment Type: Full-Time Compensation: $600,000 - $700,000+ Transform Lives Through Precision at EPIC Health At EPIC Health, interventional radiology isn't just about procedures-it's about possibilities. Every catheter placed, every vessel opened, every minimally invasive therapy delivered has the power to change the trajectory of a patient's life. We're seeking a skilled Interventional Radiologist who combines technical mastery with patient-centered compassion. You'll bring advanced expertise to a mission-driven healthcare organization that values innovation, collaboration, and high-impact care for the communities we serve. If you're ready to practice in a setting that empowers both clinical excellence and real-world impact-this is your calling. What You'll Do Advanced Interventional Procedures Perform a full spectrum of interventional radiology services, including vascular access, embolization, biopsies, ablations, drainages, and image-guided therapies. Provide minimally invasive solutions that reduce recovery times, improve outcomes, and elevate patient experience. Diagnostic Imaging Support Interpret cross-sectional imaging (CT, MRI, Ultrasound) to guide interventions and ensure accurate, timely reporting for the care team. Deliver clear, consultative insights to referring physicians and collaborate on treatment planning. Collaborative Patient Care Partner with internal medicine, oncology, cardiology, women's health, and urgent care teams to deliver coordinated, holistic care. When appropriate, consult directly with patients to explain procedures, risks, and outcomes. Quality, Safety, and Compliance Maintain strict adherence to regulatory and accreditation standards (ACR, CMS, CLIA, HIPAA). Lead and participate in quality assurance programs that advance patient safety and procedural excellence. Innovation & Growth Leverage advanced imaging and interventional technology to optimize workflows and patient outcomes. Contribute to the development of new service lines and procedural programs that expand EPIC's interventional radiology capabilities. What You Bring Qualifications MD or DO with fellowship training in Interventional Radiology. Board Certification in Radiology (with subspecialty certification in IR preferred). Active and unrestricted medical license in Michigan, or eligibility to obtain. Experience Preferred 2 years of post-fellowship interventional radiology experience (exceptional new grads will be considered). Proficiency in a wide range of IR procedures, with comfort in both inpatient and outpatient settings. Skills & Attributes Strong procedural skills and high attention to detail. Ability to clearly explain complex procedures to patients and collaborate effectively with referring providers. Tech-forward mindset, comfortable with PACS, RIS, and EHR systems. Patient-first mentality, driven to improve outcomes and experiences through minimally invasive care. Why Join EPIC Health? At EPIC Health, we're not just treating patients-we're building healthier communities. You'll join a bold, integrated care model where your expertise has a measurable, lasting impact. What We Offer Compensation: $600,000 - $700,000 base salary Comprehensive benefits: health, dental, vision, life, and disability insurance. 401(k) retirement plan. Generous PTO and paid holidays. Opportunity to shape and expand a growing interventional radiology program. A mission-driven, supportive team that values innovation and collaboration. Ready to Lead the Future of Interventional Radiology? Apply today and bring your expertise to EPIC Health-where every procedure is an opportunity to change lives. ???? ************** Background checks are required for this role.

Job DescriptionJob Title: In-House Lobbyist - Health Policy & Government Affairs Reports To: Executive Director / Board of Directors About Nuwell Management Network Nuwell Management Network is a Michigan-based Management Services Organization (MSO) supporting healthcare and community-based ventures focused on improving access, equity, and outcomes in underserved populations. We operate as a strategic backbone - providing operational support, growth strategy, and policy alignment to health-focused entities across our network. We work at the intersection of healthcare delivery, investment, and systems-level change, and we're building an ecosystem that requires serious influence, alignment, and advocacy. We're now hiring a politically-savvy, action-oriented in-house lobbyist to help us take that work further - starting with Michigan. Position Summary We are seeking a senior-level, well-connected In-House Lobbyist with a proven track record in Michigan politics and healthcare policy. The ideal candidate will have deep relationships across state and federal systems, health departments, boards, and Managed Care Organizations (MCOs)/Accountable Care Organizations (ACOs). They should bring experience advocating for programs such as FQHC look-alike designation, PACE program expansion, Medicaid incentives, abatements, and funding streams. This individual will play a key role in shaping public policy, aligning with Medicaid and MCO objectives, securing access to federal and state funding, and building public-private pathways that allow our healthcare partners to grow. A major focus of this role is to help move lives/members to our healthcare entities by advocating for contracts, abatements, pilot programs, and policy structures that support innovation and access. Key Responsibilities Healthcare Policy & Funding Advocacy: Drive influence over health-related legislation and regulation - particularly those impacting Medicaid, reimbursement models, behavioral health, FQHC look-alike programs, PACE, incentives/abatements, wellness programs, and social determinants of health (SDOH). MCO & ACO Relationship Building: Cultivate and activate relationships with Managed Medicaid Organizations and ACOs to secure partnerships, referrals, and pilots that benefit entities under Nuwell Management Network. Government Relations (State & Federal): Establish and maintain strong relationships with legislators, regulators, Medicaid leaders, federal agencies, and state boards (e.g., MDHHS, LARA, CMS, HRSA). Funding & Contracting Advocacy: Proactively identify and secure access to state/federal funding, grants, RFPs, incentive programs, abatements, and value-based care contracts that align with our network's goals. Board & Committee Representation: Represent Nuwell Management Network before policy boards, legislative subcommittees, and advisory councils to ensure our network's priorities are advanced. Regulatory Navigation: Support MSO-aligned entities in interpreting and complying with Medicaid, state, and federal healthcare policies and programs. Stakeholder Alignment: Build coalitions with advocacy groups, local governments, provider networks, and national associations to align interests and build momentum around shared priorities. External Representation: Serve as a visible advocate for Nuwell in public forums, hearings, working groups, and stakeholder discussions related to healthcare reform and Medicaid transformation. Ideal Qualifications 10+ years of lobbying, public affairs, or government relations experience, with a strong emphasis on healthcare policy Proven success shaping state and federal policy/regulatory outcomes within healthcare or Medicaid systems Established, working relationships with: Michigan legislators and political leaders Key state health agencies (MDHHS, LARA, etc.) Federal agencies (CMS, HRSA, HHS) Executives or policy leaders within major MCOs and ACOs Familiarity with: Medicaid managed care contracting, incentives, and abatements FQHC look-alike and PACE program models MSO structures and provider group dynamics Social determinants of health (SDOH) and value-based care trends Strategic and execution-focused - able to shape the roadmap, influence key decision-makers, and deliver measurable results Strong written and verbal communication skills for influencing policymakers, boards, and business leaders Alignment with our mission of expanding equity and access through healthcare innovation and investment Bonus Points For: Direct experience with MCOs, state Medicaid programs, or large FQHC/PACE/FQHC look-alike entities Successful track record in securing abatements, incentives, or public funding streams Previous success in advocating for pilot programs, board approvals, or contracts that moved members/lives to partner organizations Existing relationships with federal and state boards, Medicaid subcommittees, or appropriations committees What We Offer Competitive salary + outcome-based bonuses + performance incentives tied to policy wins, funding, and abatements secured Access to a growing, mission-driven network of healthcare and investment leaders Direct impact on state and federal healthcare policy and funding decisions High-visibility role with opportunities for advancement in public affairs, policy leadership, and board representation

Practice Manager Job type: Full Time We're looking for a motivated and skilled Practice Manager to lead the day-to-day operations of our Direct Primary Care clinic. As a key leader, you'll ensure streamlined workflows, outstanding patient care, and the highest levels of staff performance. You'll play a critical role in creating a positive, efficient, and welcoming environment for both patients and team members. What You'll Do: Staff Leadership & Development Interview, train, and retain top clinical and administrative talent. Conduct performance reviews , identify growth opportunities , and implement development plans . Foster a culture of collaboration, continuous improvement, and excellence . Operational Excellence Oversee daily clinic operations , ensuring efficient workflows and timely patient care. Manage staff schedules and clinic attendance to ensure optimal coverage. Ensure compliance with healthcare regulations, standards, and policies. Exceptional Patient Experience Address patient concerns with respect, urgency, and a focus on delivering an excellent experience. Advocate for patients to ensure their journey meets the highest standards of care. Facility & Resource Management Maintain inventory levels and ensure medical equipment is functioning properly. Ensure the clinic environment is clean, safe, and conducive to quality care. Financial Oversight Analyze operational performance and identify areas for improvement. Manage clinic financial operations , including intake, banking, and cost control. Drive accountability for achieving financial and operational goals . Growth & Business Development Support clinic growth initiatives through capacity planning and schedule optimization. Build strong relationships with vendors and external partners to enhance operations. Compliance & Safety Uphold adherence to all healthcare laws, regulations, and safety protocols. Implement strategies to maintain a safe and effective environment for staff and patients. What You Bring to the Role: Required Qualifications: 2+ year of a direct healthcare operational management experience. Experience in primary care or outpatient clinic management. Proven ability to lead and inspire high-performing teams. Strong skills in conflict resolution, strategic planning, and problem-solving . Adaptable and flexible , with the ability to pivot strategies as needed. Exceptional communication skills, both written and verbal. Proficiency in EHR systems and tools such as Microsoft Suite. Dedication to high-quality patient care and a focus on improving health outcomes. Preferred Qualifications: Bachelor's degree in healthcare administration, business management, or a related field. Familiarity with EHR systems like Athena. Knowledge of the Metro Detroit healthcare landscape is a plus. Why Join Exodus? What We Offer Competitive Salary : Reflecting your skills and leadership. Comprehensive Benefits : Including health, dental, vision, and more. Professional Development : Opportunities to advance your skills and career. Collaborative Environment : Join a team that values innovation and patient-first care. Ready to Lead Healthcare Excellence? If you're ready to take the next step in your career and help shape the future of patient-centered care, we'd love to meet you. Apply today and join a team that's making a difference in every community we serve. * Background checks are required for this role.

Medical Assistant - Full Time Be Part of Something Bigger at EPIC Health At EPIC Health, we're not here to settle for the status quo. We're here to deliver relentless care and compassion to the frail, the vulnerable, and the people who care for them. If you're ready to make a meaningful impact in your community, we want you on our team. Location : Fully in-person role. You might be considered for the following locations if you apply to this job posting - Detroit (Livernois, 7 Mile and W Davison) & Hamtramck . Please indicate your preferred work location at the time of the application. Your Role as a Medical Assistant As a Medical Assistant at EPIC, you're more than a support staff member-you're an essential part of the care team. Here's how you'll contribute: Welcome Patients with Care : Escort patients to exam rooms and create a welcoming environment that sets the tone for exceptional care. Capture Crucial Information : Accurately measure and record vital signs in the EHR to provide the care team with the details they need. Document Patient History : Log symptoms and medical history with precision, ensuring nothing important is overlooked. Administer Procedures : Perform injections, vaccinations, and other treatments with expertise and compassion. Educate Patients : Provide clear explanations about procedures, helping patients feel informed and empowered. Assist in Diagnostics : Collect blood and urine samples to support accurate evaluations. Coordinate Follow-Up Care : Schedule future appointments to ensure patients stay on track with their health. Support Team Excellence : Participate in initiatives to improve processes and contribute wherever your team needs you. Why EPIC Health? When you join EPIC, you're part of a team that values your contributions and invests in your success. Here's what we offer: Competitive Bi-Weekly Pay : Earn what you deserve while making a difference. Career Growth Opportunities : Expand your skills and grow with us in a supportive, learning-driven environment. Comprehensive Health Benefits : Access affordable, high-quality healthcare. Dental & Vision Plans : Prioritize your health with coverage that keeps you at your best. Disability and Life Insurance : Short-term, long-term, and AD&D options for added peace of mind. 401(k) Retirement Plan : Secure your future with our retirement savings program. Generous Time Off : Enjoy holidays, vacation, and personal days to recharge. 4-Day Work Week for MAs : Achieve work-life balance without compromising on your career. Recognition and Rewards : Celebrate your successes and contributions. What Makes You a Great Fit? We're looking for individuals who: Have experience as a Medical Assistant , completed coursework in the field, or are eager to gain hands-on patient care experience. Previous phlebotomy experience. Care deeply about making a difference in community health. Excel in fast-paced, team-oriented environments. Have a growth mindset and embrace opportunities to learn and adapt. Bring a collaborative spirit and a can-do attitude to every challenge. Are You Ready to Join the EPIC Team? If you're ready to be part of a mission-driven organization that is changing healthcare for the better, we'd love to meet you. Apply today and start your journey with EPIC Health - ************** * Background checks are required for this role.

Job DescriptionEcho Ultrasound Technologist - Join Our EPIC Health TeamAbout EPIC Health At EPIC Health, we go beyond providing healthcare. We are committed to transforming lives and providing uncompromising care to the frail, vulnerable, and those who care for them. Our multi-specialty practice integrates top-tier clinical professionals, providing compassionate and innovative services. If you're passionate about healthcare and eager to make a real impact, EPIC Health is where you belong. Position Overview We are looking for an experienced Echo Ultrasound Technologist to join our dynamic healthcare team in the Metro Detroit area. As an Echo Ultrasound Technologist at EPIC Health, you will play a crucial role in delivering high-quality diagnostic imaging that aids in the treatment and care of our patients. If you're passionate about using advanced technology to support life-changing healthcare, this is the role for you. What You'll Do Gathering Patient Information: Collect necessary patient and procedure details to ensure appropriate imaging. Operating Ultrasound Equipment: Demonstrate technical expertise with all ultrasound equipment and interfaces, ensuring accurate and safe imaging. Providing Patient Comfort: Monitor patients' physical and mental state to ensure a comfortable experience during procedures. Evaluating and Perfecting Images: Review ultrasound images for technical quality and capture additional images as needed to ensure a complete study. Maintaining Quality Assurance: Perform quality assurance checks on equipment to ensure it's operating correctly and providing accurate results. Workflow Compliance: Strictly follow EPIC Health's Ultrasound Workflow Standard Operating Procedure (RAD.US.001.003) to ensure proper patient verification, order confirmation, image documentation, system integrity, and end-of-day processing. Team Support: Jump in to assist other areas as needed-our EPIC Warriors work together to deliver the best care possible, supporting one another with a team-first mindset. Are You the Right Fit? Have completed an accredited medical sonography program. Bring 2+ years of full-time experience as a certified Echo Ultrasound Technologist. Are flexible and ready to float between our Metro Detroit locations. Can handle physical demands like lifting/moving patients and equipment. Are committed to growth, learning, and quality care. Communicate and collaborate well with patients and a diverse care team. Are attentive to compliance, documentation, and following operational workflows. Why Choose EPIC Health? Impactful Work: Your work directly improves lives through vital diagnostics. Growth Opportunities: Join a growing team with room for advancement. Supportive Environment: Work alongside passionate professionals in a mission-driven setting. Comprehensive Benefits: Competitive salary, health insurance, 401(k), PTO, and more. Ready to Join Us? If you're ready to bring your skills and compassion to a team that's transforming healthcare, apply today and become part of the EPIC Health family. ➡️ Apply at ************** ???? Background checks are required for this role.

Job Description Patient Experience Specialist Job Title: Patient Experience Specialist Reports To: On-site Manager The ideal candidate is an experienced customer service professional with a proven track record of delivering exceptional service and resolving issues effectively. Drawing from backgrounds in customer-facing roles such as banking, hospitality, retail, or healthcare settings, you will act as the primary point of contact for patients, providing empathetic support, clear guidance, and swift resolutions to ensure every interaction is positive and stress-free. Under the supervision of the Manager, you will leverage your customer service expertise-ideally combined with healthcare experience-to handle patient inquiries, coordinate services seamlessly, anticipate needs, and foster lasting trust, creating outstanding experiences in a healthcare environment. Key Responsibilities: Serve as the main point of contact for patients, providing empathetic, professional, and solution-focused support via phone, in-person, or digital channels to resolve concerns quickly and effectively. Deliver clear, courteous communication in all interactions, actively listening to patient needs and ensuring they feel valued, heard, and supported throughout their healthcare journey. Accurately maintain and update patient information in Electronic Health Records (EHR) systems while adhering to privacy and confidentiality standards. Coordinate timely and accurate information sharing between providers, specialists, pharmacies, and partners to prevent delays and enhance service flow. Proactively identify and address potential barriers to care, connecting patients with resources and support to remove obstacles and improve accessibility. Manage pre- and post-visit coordination, including appointment reminders, follow-ups, and feedback collection, to create smooth, hassle-free experiences. Oversee patient interactions related to specialized services (e.g., acquisitions, infusions, and treatments), ensuring clear explanations, comfort, and adherence to protocols. Drive high levels of patient satisfaction by anticipating needs, promptly addressing feedback or complaints, and going the extra mile to exceed expectations. Collaborate with clinical and administrative teams to streamline processes, reduce wait times, and elevate overall service quality. Participate in service improvement projects, sharing insights from customer service and healthcare best practices to refine workflows and training programs. Commit to ongoing training in customer service excellence, de-escalation techniques, patient advocacy, and healthcare operations. Perform other duties as assigned, including providing coverage or support at additional locations as needed. Why Work for EPIC Health? We offer a competitive compensation and benefits package, including: Competitive Pay Opportunities for Professional and Personal Growth Medical, Dental, and Vision Coverage Short and Long-Term Disability, Life & AD&D Insurance 401(k) Holiday, Vacation, Personal, and Sick Time-Off Employee Recognition and Assistance Programs Who You Are: High school diploma or GED required; additional education or certifications in customer service, healthcare administration, or related fields are a plus. Minimum of 2 years of experience in customer-facing roles (e.g., banking, hospitality, retail, or healthcare environments strongly preferred). Passionate about service excellence, problem-solving, and creating positive customer/patient interactions. Excellent communication and interpersonal skills, with proven ability to build rapport and handle diverse situations calmly. Strong organizational and multitasking skills, thriving in a dynamic, fast-paced setting. Proactive and adaptable, with a knack for identifying and implementing solutions to improve satisfaction. Comfortable with technology, including EHR systems and other tools (training provided). A collaborative team player who excels in high-performance, supportive environments.

Job Description Certified Athletic Trainer Job type: Full Time At Epic Health, we go beyond treatment-we empower people. As part of our integrated outpatient medical team, the Certified Athletic Trainer (ATC) plays a vital role in musculoskeletal care, helping patients recover from injuries, manage chronic conditions, and return to activity stronger than before. We're looking for a proactive, skilled ATC ready to make an impact alongside a dynamic, multidisciplinary care team-and to help us grow by building stronger community connections. What You'll Do: Rehab with intention: implement targeted, evidence-based rehab plans for injury recovery, post-surgical support, and prevention-bridging the gap between physical therapy and daily function. Deliver hands-on care: Use therapeutic modalities, manual therapy, bracing, and taping techniques to reduce pain and improve function. Educate to empower: Guide patients in home programs, conditioning, return-to-play protocols, and injury prevention strategies. Be the connector: Work closely with physicians, physical therapists, care coordinators, and support staff to ensure each patient receives seamless, personalized care. Adapt and innovate: Monitor progress, adjust plans as needed, and document thoroughly in the EHR. Stay agile, stay accountable. Show up in the community: Participate in health fairs, sports physical events, and injury screenings at schools, gyms, or community centers to promote Epic Health's services and build relationships. Drive awareness: Collaborate with the marketing team on social media content, blog posts, and educational materials related to sports health and injury prevention. Lead wellness events: Organize or support educational workshops, group exercise classes, or recovery sessions that engage the public and showcase clinic expertise. Act as a brand ambassador: Represent Epic Health at local events and outreach opportunities to build visibility and encourage new patient referrals. Contribute beyond the clinic: Support clinic operations, promote active living in the community, and share your expertise in ways that bring new energy-and new patients-to our doors. What You'll Bring: Education & Certification: Bachelor's or Master's in Athletic Training. BOC certification required. Licensure: Must be licensed or eligible for licensure as an AT in Michigan. Experience: Prior outpatient, orthopedic, or rehab experience preferred. (We welcome strong new grads too.) Clinical Skills: Confident in therapeutic exercise, evaluation, and treatment of musculoskeletal injuries. Tech-Savvy & Organized: EMR familiarity and precise documentation skills are a must. People-First Mindset: Strong communication skills and a drive to make a difference for every patient you encounter. Marketing Spirit: Willingness to actively participate in patient engagement and clinic growth through events and outreach. Physical Capability: Able to lift 50+ lbs and assist with patient mobility and physical demonstrations. Why Join Epic Health? Competitive Salary - We value your skills and dedication. Full Benefits - Health, Vision, Dental, Life & Disability Insurance. Work-Life Balance - Paid Time Off, Paid Holidays. Future-Focused - 401K Retirement Plan. Invested in You - Paid Orientation, Ongoing Training & CEU support. Mission-Driven Culture - We serve the underserved and tackle healthcare challenges head-on. Ready to Build Better Movement & Better Lives? Epic Health is changing how care is delivered-and we want team members who are ready to change lives every single day. Sound like you? Apply now and become part of something truly EPIC. ???? ************** *Background checks are required for this role.*

**Join us to make a difference when life matters most** Are you a Hospice Aide or Certified Nursing Assistant (CNA) who finds purpose in providing compassionate, hands-on care during life's most meaningful moments? We believe every day is an opportunity to bring comfort, dignity, and peace to patients and families facing end-of-life journeys. We're currently seeking a dependable, empathetic, and attentive Hospice Aide to provide essential personal care and emotional support to patients wherever they call home-whether that's a private residence, assisted living facility, or inpatient unit. If you're passionate about making a difference when it matters most, we invite you to join our dedicated hospice care team. **What You'll Do as a Hospice Aide:** + Provide direct personal care to terminally ill patients + Assist with personal hygiene, grooming, and toileting + Support safe mobility, including use of walkers and wheelchairs + Help with meal preparation, feeding, and light housekeeping + Observe and report changes in the patient's physical or mental condition + Offer emotional and psychological support to patients and families + Maintain accurate and timely documentation of visits + Attend team meetings and participate in Quality Improvement (QI) activities + Practice infection control and follow safety protocols at all times **About You** **Qualifications - What You'll Bring:** + Active CNA license in the state of employment (Required) + Current CPR certification (Required) + Driver's license and reliable vehicle with insurance (Required) + Six (6) months or more of direct patient care experience (Preferred) + Comfortable working in home settings, hospice facilities, or long-term care environments + Demonstrated compassion, patience, and ability to handle emotional situations + Willingness to work independently and adapt to changing patient needs **Preferred Background (Not Required):** + Experience in home health, hospice, palliative care, or oncology + Prior roles in hospital nursing, ICU, geriatrics, med-surg, ER, telemetry, or nursing homes + Exposure to end-of-life care, wound care, or admissions support **We Offer** **Benefits for All Hospice Associates (Full-Time & Per Diem):** + Competitive Pay + 401(k) with Company Match + Career Advancement Opportunities + National & Local Recognition Programs + Teammate Assistance Fund **Additional Full-Time Benefits:** + Medical, Dental, Vision Insurance + Mileage Reimbursement or Fleet Vehicle Program + Generous Paid Time Off + 7 Paid Holidays + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) + Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) + Free Continuing Education Units (CEUs) + Company-paid Life & Long-Term Disability Insurance + Voluntary Benefits (Pet, Critical Illness, Accident, LTC) **Ready to Make a Difference in Someone's Daily Life?** Apply now to become part of our Hospice Care team and help patients live safely, comfortably, and with dignity-at home. **Legalese** + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace keywords: Certified Nursing Assistant, Hospice CNA, Home Health Aide, Patient Care Assistant, PCA, Hospice Aide Jobs, CNA Jobs Near Me, Personal Care Aide, CNA Hospice Home Care ReqID: 2025-131904 Category: Home Health Aides/CNAs Position Type: Flex/Per Diem Company: Gentiva Hospice

Job Description Director of Value-Based Reimbursement (VBR) & Clinically Integrated Network (CIN) Employment Type: Full-Time Shape the Future of Healthcare Value and Integration with EPIC Health At EPIC Health, we are redefining healthcare through innovation, collaboration, and a relentless focus on patient outcomes. As a mission-driven organization, we are committed to advancing value-based care models that promote better health, lower costs, and a superior experience for patients, providers, and payers. We believe high-quality care begins with strong systems, smart strategy, and integrated teams-and we're building just that. Position Summary We are seeking an experienced and strategic Director of VBR and CIN to lead the development, execution, and optimization of our value-based care contracts and our Clinically Integrated Network (CIN). This role will oversee all aspects of performance-based reimbursement models, payer relationships, provider engagement, and population health strategies to ensure financial sustainability and clinical excellence. Key Responsibilities Value-Based Reimbursement (VBR): Lead the strategic development and implementation of VBR programs including shared savings, capitation, bundled payments, and risk-based models. Manage payer negotiations and contract performance for Medicare, Medicaid, and commercial payers. Monitor financial and clinical performance metrics and ensure alignment with contractual obligations. Collaborate with finance, analytics, and clinical teams to track ROI and optimize contract performance. Clinically Integrated Network (CIN): Drive the growth and governance of the CIN, ensuring alignment with regulatory requirements and value-based goals. Onboard providers into the CIN with a focus on engagement and performance accountability. Lead clinical integration initiatives that support care coordination, data sharing, and evidence-based care delivery. Ensure provider alignment with quality metrics, incentive programs, and population health targets. Leadership & Strategy: Collaborate with executive leadership to design and implement strategic plans that support organizational goals in VBR and CIN. Lead multidisciplinary teams and oversee project execution across departments. Serve as a subject matter expert on market trends, CMS initiatives, payer models, and policy updates. Qualifications Bachelor's degree required; Master's in Health Administration, Public Health, Business, or related field preferred. Minimum 4-5 years of experience in both VBR (value-based reimbursement) and CIN (clinically integrated networks) with proven leadership and operational success. Strong knowledge of healthcare contracting, risk adjustment methodologies, and payer-provider relations. Familiarity with MACRA, MSSP, ACO models, and commercial VBR arrangements. Exceptional analytical, communication, and stakeholder engagement skills. Experience working within health systems, MSOs, ACOs, or physician groups preferred. What We Offer Competitive salary and performance-based incentives Comprehensive benefits package including health, dental, vision, disability, life insurance 401(k) Retirement Plan Generous PTO and Paid Holidays Opportunity to lead transformative initiatives that directly impact patients and providers A collaborative, mission-driven culture focused on innovation and long-term impact Why EPIC Health? At EPIC Health, we don't just deliver care-we transform lives. As a physician-led, patient-first healthcare system, we serve Michigan's most vulnerable communities with compassionate, coordinated, and culturally responsive care. You'll join a leadership team committed to advancing healthcare excellence through strategy, execution, and empathy. Apply Today Ready to shape the next generation of healthcare delivery? Join a leadership team that's all-in on better outcomes for our patients and our communities. ???? Apply now at ************** Background check required for this position.

Job Description Highly Complex Clinical Lab Technician Reimagine Diagnostics. Redefine Impact. At EPIC Health, we don't do ordinary-and our lab work is no exception. We're trailblazers in patient-centered, precision diagnostics, and we're on the hunt for a Highly Complex Clinical Lab Technician who thrives in the world of molecular PCR testing. If you've got the technical chops, the drive to do things better, and a passion for making a real difference in people's lives, you might just be our next lab hero. This role is for the curious, the committed, and the detail-driven. If you're looking for more than a job-and want to be part of a fast-moving, mission-driven healthcare system-read on. What You'll Be Doing As a PCR Technologist in our high-tech molecular lab, you'll play a vital role in detecting respiratory pathogens and urinary tract infections using cutting-edge platforms like Thermo Fisher QuantStudio and BD Max. Your daily mission will include: Accessioning and handling specimens with precision and care. Extracting DNA/RNA like a pro (and making it look easy). Running and interpreting PCR tests with pinpoint accuracy. Following SOPs like they're second nature (because they are). Supporting quality control and inventory tracking to keep everything running smoothly. Collaborating with the Lab Supervisor and team to ensure the lab is always one step ahead. Keeping records tidy, temperature logs up to date, and compliance locked in. What You'll Need to Bring Bachelor's Degree in Biology or related field. (Transcripts are REQUIRED.) Required at least 1 year of clinical biological lab experience (molecular PCR is a big plus). Fluency in nucleic acid technology, pipetting, and sample preparation. Comfort working with PCR platforms and extraction techniques. A detail-oriented mindset with a passion for accuracy, compliance, and innovation. Excellent communication skills-and a knack for collaboration. Computer literacy and the ability to juggle multiple tools and tasks without breaking a sweat. Bonus Points If You... Know your way around quality improvement programs. Can troubleshoot PCR processes with confidence. Are the kind of person who reads SOPs like bedtime stories. Why Join EPIC Health? At EPIC, we're not just building a lab-we're building a better healthcare system. One that's bold, innovative, and obsessed with getting things right the first time. When you join our team, you get: A seat at the table in a mission-driven organization. Room to grow and stretch your skills in a fast-paced, supportive environment. Opportunities to be part of cutting-edge diagnostics and healthcare transformation. A culture that values your expertise and challenges you to rise. Competitive salary, great benefits, and all the tools you need to succeed. Ready to Elevate Your Career in Molecular Diagnostics? Apply today and join a team that's redefining what's possible in healthcare. ************** Background checks are required for this role.

Job Description Ultrasound Technician Job type: Full Time Location: Will require travel between multiple Metro Detroit sites. Base location will be at Ferndale/Southfield Be the Difference in Patient Care at EPIC Health At EPIC Health, we believe diagnostic imaging isn't just about technology-it's about compassion, precision, and creating a better health journey for every patient. If you're ready to bring your technical skills and patient-focused mindset to a team that's redefining care, we'd love to have you. What You'll Do as a Vascular and Echo Ultrasound Technologist In this role, you're not just capturing images-you're giving patients answers and providers the insights they need to make life-saving decisions. Here's what you'll tackle every day: Gather Patient Insights: Collect and document information to ensure imaging aligns with each patient's unique needs. Deliver Precision Imaging: Conduct General and Vascular Ultrasound exams using your expertise and sound judgment. Operate with Skill: Proficiently use ultrasound equipment to capture clear, high-quality images. Ensure Safety: Determine the appropriate use of shielding devices and maintain patient safety at all times. Monitor Patient Comfort: Keep a close eye on patients' physical and emotional well-being during procedures. Review and Perfect: Evaluate images for technical quality and capture additional views when needed. Maintain Equipment Excellence: Perform and document quality assurance checks to keep systems running at their best. Support the Team: Step up wherever needed because collaboration and adaptability are core to who we are. Other responsibilities as assigned. Why Choose EPIC Health? When you join EPIC, you're joining a team that values your skills and supports your growth. Here's what we offer: Competitive Pay: Be rewarded for the expertise you bring to our patients. Career Advancement: Learn, grow, and find opportunities to advance in a forward-thinking healthcare environment. Comprehensive Health Benefits: Access affordable & high-quality healthcare. Dental and Vision Coverage: Keep your health on track with options that meet your needs. Retirement Planning: Secure your future with a 401(k) retirement plan. Time Off and Balance: Enjoy holidays, personal time, and the flexibility to recharge. A Mission-Driven Team: Work with a group that cares as much about your success as it does about delivering exceptional patient care. What We're Looking For We're searching for someone who: Has graduated from an accredited Medical Sonography program. Brings at least 2 years of experience as a General Ultrasound Tech or certified Echo/Vascular Ultrasound Technologist. Is willing to travel across all Metro Detroit locations to serve our patients. Can handle physical demands like lifting, standing, bending, and moving patients and equipment. Thrives on challenges and views every mistake as a chance to learn and grow. Brings a positive, team-focused attitude and is ready to collaborate. * Background checks are required for this role. Ready to Join Us? If you're detail-driven, passionate about patient care, and eager to make an impact, we want to hear from you. Apply now and help us redefine what's possible in healthcare at EPIC Health - **************

MBA Entrepreneurial Leadership Associate - Full Time Be at the Forefront of Innovation with EPIC Health At EPIC Health, we're not just building businesses-we're transforming healthcare. As an MBA Entrepreneurial Leadership Associate, you'll have the opportunity to shape the future by leading impactful startup projects, launching new business ventures, and developing innovative service lines. This role is your chance to apply your academic knowledge, entrepreneurial passion, and strategic mindset to drive real-world results. What You'll Do Lead and Execute Startup Initiatives Take ownership of projects, managing them from concept through execution to measurable outcomes. Collaborate with cross-functional teams to develop and implement bold, innovative business models. Drive Market Research and Strategy Conduct in-depth market research and analysis to identify opportunities, gaps, and competitive challenges. Present actionable recommendations and insights to senior leadership. Develop and Innovate Spearhead the creation of new service lines and specialized business units. Apply Lean Methodology and entrepreneurial strategies to optimize project outcomes. What You Bring Qualifications Currently enrolled in an MBA program with a proven academic track record. Demonstrated entrepreneurial experience, with success in launching or managing a startup. Strong background in project management, including familiarity with Lean Methodology or similar frameworks. Exceptional analytical and problem-solving skills, with the ability to turn insights into action. Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and audiences. Why Join EPIC Health? What We Offer Real-World Impact: Work on projects that make a tangible difference in healthcare delivery and innovation. Professional Development: Gain hands-on experience while expanding your entrepreneurial toolkit. Collaborative Culture: Partner with driven, mission-focused professionals dedicated to transforming lives. Opportunities to Lead: Own key initiatives and take your ideas from concept to reality. Ready to Lead the Future of Healthcare? If you're an ambitious MBA candidate eager to make an impact and lead innovative projects, we'd love to meet you. Apply today and take the next step in your entrepreneurial journey with EPIC Health. Visit ************** to learn more about us.

Job Description Physician - Internal Medicine & Pediatrics or Family Medicine (Experienced) At Epic Health, we don't just offer healthcare; we deliver care with a relentless commitment to the vulnerable. We're here to break barriers, push limits, and treat people like humans-no sugar-coating, no compromises. We're a multi-specialty practice, bringing together a powerhouse team of healthcare professionals to provide exceptional, patient-centered care for every stage of life. From infants to seniors, our diverse team is united in one mission: improving lives through comprehensive, compassionate care. If you're ready to join a dynamic team where your impact matters, keep reading. What You'll Do: Deliver Comprehensive Care: Provide patient care across all ages, diagnosing, treating, and managing health conditions while promoting preventive care and health education. Collaborate Across Teams: Work hand-in-hand with physicians, mid-level providers, and the whole care team to deliver integrated, top-tier care. Lead by Example: Oversee and guide Physician Assistants and Nurse Practitioners, ensuring care standards are met and exceeded. Be a Lifelong Learner: Stay on top of the latest medical advancements and maintain your licensure, while contributing to our continuous improvement initiatives. Lead with Integrity: Take full responsibility for patient care, ensuring your practice is rooted in professionalism, accountability, and continuous improvement. Foster Strong Relationships: Build solid, professional relationships with team members across all departments, ensuring seamless collaboration and quality care. What You Bring: Medical Expertise: Board Certification or eligibility in Family Medicine with 1-3 years of experience in primary care or internal medicine/pediatrics. Clinical Competence: A proven ability to handle patient care from A to Z, including diagnoses, prescriptions, and ancillary orders. Tech-Savvy: Familiarity with EMR systems, especially Allscripts, to document patient care efficiently and accurately. Collaborative Spirit: You thrive in a multidisciplinary setting, working alongside your team to deliver the best patient outcomes. Commitment to Growth: Always improving, always learning, and always adapting to the needs of your patients and the team. Respect for Diversity: You understand the power of a patient's social and cultural background and weave it into your care approach. Why Epic Health? This isn't just about a paycheck. This is about changing healthcare-about being all-in, all the time for the people who need it most. Here, we offer: Competitive Salary Comprehensive Benefits (Health, Vision, Dental, Disability, Life Insurance, 401k, and more) Generous Paid Time Off and Holiday Pay Paid Orientation and Training Full-Time, Permanent Role (Typically Monday - Friday, 8:30 AM - 5:30 PM) Ready to work in a place where your commitment to care is matched by your team's energy and mission? Apply today and be part of the healthcare revolution. To learn more about us, visit: epichs.org

Job Title: In-House Lobbyist - Health Policy & Government Affairs Reports To: Executive Director / Board of Directors About Nuwell Management Network Nuwell Management Network is a Michigan-based Management Services Organization (MSO) supporting healthcare and community-based ventures focused on improving access, equity, and outcomes in underserved populations. We operate as a strategic backbone - providing operational support, growth strategy, and policy alignment to health-focused entities across our network. We work at the intersection of healthcare delivery, investment, and systems-level change, and we're building an ecosystem that requires serious influence, alignment, and advocacy. We're now hiring a politically-savvy, action-oriented in-house lobbyist to help us take that work further - starting with Michigan. Position Summary We are seeking a senior-level, well-connected In-House Lobbyist with a proven track record in Michigan politics and healthcare policy. The ideal candidate will have deep relationships across state and federal systems, health departments, boards, and Managed Care Organizations (MCOs)/Accountable Care Organizations (ACOs). They should bring experience advocating for programs such as FQHC look-alike designation, PACE program expansion, Medicaid incentives, abatements, and funding streams. This individual will play a key role in shaping public policy, aligning with Medicaid and MCO objectives, securing access to federal and state funding, and building public-private pathways that allow our healthcare partners to grow. A major focus of this role is to help move lives/members to our healthcare entities by advocating for contracts, abatements, pilot programs, and policy structures that support innovation and access. Key Responsibilities Healthcare Policy & Funding Advocacy: Drive influence over health-related legislation and regulation - particularly those impacting Medicaid, reimbursement models, behavioral health, FQHC look-alike programs, PACE, incentives/abatements, wellness programs, and social determinants of health (SDOH). MCO & ACO Relationship Building: Cultivate and activate relationships with Managed Medicaid Organizations and ACOs to secure partnerships, referrals, and pilots that benefit entities under Nuwell Management Network. Government Relations (State & Federal): Establish and maintain strong relationships with legislators, regulators, Medicaid leaders, federal agencies, and state boards (e.g., MDHHS, LARA, CMS, HRSA). Funding & Contracting Advocacy: Proactively identify and secure access to state/federal funding, grants, RFPs, incentive programs, abatements, and value-based care contracts that align with our network's goals. Board & Committee Representation: Represent Nuwell Management Network before policy boards, legislative subcommittees, and advisory councils to ensure our network's priorities are advanced. Regulatory Navigation: Support MSO-aligned entities in interpreting and complying with Medicaid, state, and federal healthcare policies and programs. Stakeholder Alignment: Build coalitions with advocacy groups, local governments, provider networks, and national associations to align interests and build momentum around shared priorities. External Representation: Serve as a visible advocate for Nuwell in public forums, hearings, working groups, and stakeholder discussions related to healthcare reform and Medicaid transformation. Ideal Qualifications 10+ years of lobbying, public affairs, or government relations experience, with a strong emphasis on healthcare policy Proven success shaping state and federal policy/regulatory outcomes within healthcare or Medicaid systems Established, working relationships with: Michigan legislators and political leaders Key state health agencies (MDHHS, LARA, etc.) Federal agencies (CMS, HRSA, HHS) Executives or policy leaders within major MCOs and ACOs Familiarity with: Medicaid managed care contracting, incentives, and abatements FQHC look-alike and PACE program models MSO structures and provider group dynamics Social determinants of health (SDOH) and value-based care trends Strategic and execution-focused - able to shape the roadmap, influence key decision-makers, and deliver measurable results Strong written and verbal communication skills for influencing policymakers, boards, and business leaders Alignment with our mission of expanding equity and access through healthcare innovation and investment Bonus Points For: Direct experience with MCOs, state Medicaid programs, or large FQHC/PACE/FQHC look-alike entities Successful track record in securing abatements, incentives, or public funding streams Previous success in advocating for pilot programs, board approvals, or contracts that moved members/lives to partner organizations Existing relationships with federal and state boards, Medicaid subcommittees, or appropriations committees What We Offer Competitive salary + outcome-based bonuses + performance incentives tied to policy wins, funding, and abatements secured Access to a growing, mission-driven network of healthcare and investment leaders Direct impact on state and federal healthcare policy and funding decisions High-visibility role with opportunities for advancement in public affairs, policy leadership, and board representation

Support Families. Guide Care. Shape End-of-Life Experiences. If you're driven by compassion and committed to guiding others through serious illness and loss, we invite you to join our team as a Hospice Social Worker (MSW). We believe that holistic care includes emotional, social, and spiritual support. As a key member of the interdisciplinary team, you'll help ensure patients and families receive the guidance and resources they need to navigate the hospice journey with dignity and peace of mind. As a Hospice Social Worker (MSW), You Will: * Serve as the psychosocial support expert on the interdisciplinary care team * Provide assessments and care planning based on the emotional, psychological, environmental, and cultural needs of patients and families * Deliver counseling, crisis intervention, and practical resource support aligned with each patient's individualized plan of care * Work closely with patients, families, physicians, nurses, chaplains, and other care team members to support the emotional and social well-being of the patient-family unit * Educate families on hospice services, advance care planning, grief, and coping strategies * Assist with long-term planning, community referrals, and resource navigation when needed * Monitor and document psychosocial changes in the patient or family situation and recommend plan of care updates as appropriate * Uphold ethical standards and professional judgment in end-of-life care About You Qualifications - What You'll Bring: * Master's Degree in Social Work (MSW) from a CSWE-accredited program * Current licensure as required by the state of employment * Minimum of 1 year of experience as a Social Worker in a healthcare or hospice setting * Knowledge of the psychosocial dynamics of illness, grief, loss, and end-of-life care * Ability to provide empathetic support and maintain boundaries in emotionally intense situations * Strong communication skills, cultural sensitivity, and respect for diverse family systems Preferred Qualifications (Not Required): * 3 to 5 years of experience as a Social Worker in hospice or healthcare * Experience supporting terminally ill patients and their families * Advanced grief counseling or palliative care training We Offer Benefits for All Hospice Associates (Full-Time & Per Diem): * Competitive Pay * 401(k) with Company Match * Career Advancement Opportunities * National & Local Recognition Programs * Teammate Assistance Fund Additional Full-Time Benefits: * Medical, Dental, Vision Insurance * Mileage Reimbursement or Fleet Vehicle Program * Generous Paid Time Off + 7 Paid Holidays * Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) * Education Support & Tuition Assistance * Free Continuing Education Units (CEUs) * Company-paid Life & Long-Term Disability Insurance * Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to Join a Team That Cares? Apply today and bring your heart and your clinical expertise to a team that values whole-person care. Legalese + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace ReqID: 2026-132554 Category: Social Workers Position Type: Flex/Per Diem Company: Gentiva Hospice

Job Title: Patient Experience Specialist Reports To: On-site Manager The ideal candidate is an experienced customer service professional with a proven track record of delivering exceptional service and resolving issues effectively. Drawing from backgrounds in customer-facing roles such as banking, hospitality, retail, or healthcare settings, you will act as the primary point of contact for patients, providing empathetic support, clear guidance, and swift resolutions to ensure every interaction is positive and stress-free. Under the supervision of the Manager, you will leverage your customer service expertise-ideally combined with healthcare experience-to handle patient inquiries, coordinate services seamlessly, anticipate needs, and foster lasting trust, creating outstanding experiences in a healthcare environment. Key Responsibilities: Serve as the main point of contact for patients, providing empathetic, professional, and solution-focused support via phone, in-person, or digital channels to resolve concerns quickly and effectively. Deliver clear, courteous communication in all interactions, actively listening to patient needs and ensuring they feel valued, heard, and supported throughout their healthcare journey. Accurately maintain and update patient information in Electronic Health Records (EHR) systems while adhering to privacy and confidentiality standards. Coordinate timely and accurate information sharing between providers, specialists, pharmacies, and partners to prevent delays and enhance service flow. Proactively identify and address potential barriers to care, connecting patients with resources and support to remove obstacles and improve accessibility. Manage pre- and post-visit coordination, including appointment reminders, follow-ups, and feedback collection, to create smooth, hassle-free experiences. Oversee patient interactions related to specialized services (e.g., acquisitions, infusions, and treatments), ensuring clear explanations, comfort, and adherence to protocols. Drive high levels of patient satisfaction by anticipating needs, promptly addressing feedback or complaints, and going the extra mile to exceed expectations. Collaborate with clinical and administrative teams to streamline processes, reduce wait times, and elevate overall service quality. Participate in service improvement projects, sharing insights from customer service and healthcare best practices to refine workflows and training programs. Commit to ongoing training in customer service excellence, de-escalation techniques, patient advocacy, and healthcare operations. Perform other duties as assigned, including providing coverage or support at additional locations as needed. Why Work for EPIC Health? We offer a competitive compensation and benefits package, including: Competitive Pay Opportunities for Professional and Personal Growth Medical, Dental, and Vision Coverage Short and Long-Term Disability, Life & AD&D Insurance 401(k) Holiday, Vacation, Personal, and Sick Time-Off Employee Recognition and Assistance Programs Who You Are: High school diploma or GED required; additional education or certifications in customer service, healthcare administration, or related fields are a plus. Minimum of 2 years of experience in customer-facing roles (e.g., banking, hospitality, retail, or healthcare environments strongly preferred). Passionate about service excellence, problem-solving, and creating positive customer/patient interactions. Excellent communication and interpersonal skills, with proven ability to build rapport and handle diverse situations calmly. Strong organizational and multitasking skills, thriving in a dynamic, fast-paced setting. Proactive and adaptable, with a knack for identifying and implementing solutions to improve satisfaction. Comfortable with technology, including EHR systems and other tools (training provided). A collaborative team player who excels in high-performance, supportive environments.