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Guest Service Representative jobs at Kinseth Hospitality - 272 jobs

  • Customer Service Representative

    Swoon 4.3company rating

    Peoria, IL jobs

    A global industrial organization is seeking Customer Service Representative. This is a night-shift, on-site contract opportunity with full paid training provided. No technical background is required - customer service or call center experience is all you need. Schedule Night Shift: 7:00 PM - 7:00 AM Rotating schedule Work 3-4 days per week Enjoy 3-4 days off each week Pay range and compensation package $15.50 - $16.30/hr Contractor Medical, Dental, Vision What You'll Do Monitor safety-related video and system alerts Identify potential risks Accurately classify and document safety events Contact industrial site personnel when safety intervention is required Use internal systems and Microsoft tools to track and communicate information What You Need Customer service or call center experience Comfort multitasking (speaking and typing simultaneously) Strong attention to detail and communication skills Basic computer proficiency (Microsoft Office / Teams) Ability to work on-site and overnight Reliability and professionalism in a secure environment Company Description • Come get Swoon'd!! • Swoon handles the staffing needs of over 80 Fortune 500 clients. • We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row. • Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 - 2020.
    $15.5-16.3 hourly 2d ago
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  • Customer Service Representative

    Russell Tobin 4.1company rating

    Saint Paul, MN jobs

    Russell Tobin's client is hiring a Customer Service Representative in Saint Paul, MN Employment Type: Contract Pay rate: $23-$25/hr Responsibilities: Provide exceptional customer service to investment clients Assist clients with: Account maintenance requests, website navigation and online tools, asset transfers, and correspondence and general inquiries Perform accurate and timely data entry related to transactions and account updates Process new account applications in compliance with regulatory standards Maintain detailed and accurate records Coordinate with internal teams to resolve operational or account-related issues Support overall operational efficiency during the brokerage conversion Requirements: High school diploma or equivalent Relevant experience in a contact center or customer service environment Proven reliability and strong commitment to excellent customer service Strong telephone, verbal, and interpersonal communication skills High attention to detail with the ability to follow procedures independently Proficient in Microsoft Office and general computer navigation Prior banking or financial services experience preferred Client registrations (past or present) a plus Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
    $23-25 hourly 2d ago
  • B2B Customer Service Representative ($50-60K)

    Ultimate Staffing 3.6company rating

    Eden Prairie, MN jobs

    The B2B Customer Service Representative is responsible for answering incoming customer calls to process orders, address inquiries, connect customers with technicians for troubleshooting, document all issues, and provide necessary information. **This company offers a wonderful work culture and great benefits including up to an 8% 401K contribution! ** Key Responsibilities: Customer Interaction: Handle diverse incoming calls from employees and customers related to parts, service, and scheduling. Customer Service: Deliver exceptional customer service and solutions promptly, consistently exceeding customer expectations. Product Knowledge: Maintain a thorough understanding of end-to-end processes and product knowledge. Training: Participate in ongoing training and briefings to stay updated on changes in products and services. Information Maintenance: Keep updated on products, services, and promotions to meet business line goals. Issue Resolution: Retain ownership of customer issues until resolution and escalate when necessary. Requirements: ERP Systems: Experience with SAP ERP is preferred; experience with Salesforce (adopted 90 days ago) is preferred. Detail Orientation: Must be extremely detail-oriented and capable of managing multiple tasks accurately and simultaneously. Technical Skills: Intermediate proficiency in Microsoft Word, Excel, and Outlook. Customer Service Experience: Minimum of 2 years of phone customer service experience Self-Motivation: Demonstrated ability as a self-starter and multi-tasker, capable of thriving in a fast-paced environment. Communication Skills: Strong verbal, written, and interpersonal communication skills. Problem-Solving: Excellent listening and problem-solving abilities. Team Player: Ability to work effectively in a team environment. Additional Info: Annual Salary: $50-60K Schedule: 8:00 am- 5:00 pm M-F Location: 100% In-Office Type: Direct Hire All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $50k-60k yearly 5d ago
  • Customer Service Representative

    Addison Group 4.6company rating

    Northbrook, IL jobs

    Job Title: Customer Service Representative Industry: Electrical & Electronic Manufacturing Pay: $24 - $26 / hour is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is hiring for our client, a rapidly growing manufacturing organization expanding its customer service team due to increased demand. This is a professional, collaborative environment with strong leadership support and long-term growth potential. Job Description: We are seeking a Customer Service Representative to support a high-volume, product-based operation. This role focuses on order management, customer communication, and internal coordination. Training is hands-on and thorough, with the opportunity to grow within the organization. Key Responsibilities: Enter, process, and track a high volume of customer orders Handle inbound and outbound customer and sales partner calls Resolve order issues, service inquiries, and delivery concerns Communicate professionally via phone and email Partner with internal teams to meet customer needs Maintain account, pricing, and order data in internal systems Support daily shipment coordination and order follow-ups Qualifications: 6+ months of corporate customer service experience Background in a product-based business environment High school diploma or equivalent Experience with Microsoft Office and ERP systems Strong communication and multitasking skills Ability to learn new systems and processes quickly Perks: Hybrid flexibility after training Growing team environment Supportive leadership Modern office space Team activities and employee engagement events Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #Admin2
    $24-26 hourly 1d ago
  • Customer Service Representative

    Connect Search, LLC 4.1company rating

    Naperville, IL jobs

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work
    $30k-37k yearly est. 2d ago
  • Customer Service Specialist

    Addison Group 4.6company rating

    Palatine, IL jobs

    Job Title: Customer Service Specialist Industry: Manufacturing Assignment Type: Contract to hire Pay: $23 - $25 / Hourly is eligible for medical, dental, vision, and 401(k). Job Description: In this role, you will support customers by ensuring smooth order processing, responding to questions, and resolving concerns efficiently. Success in this position requires a customer-first mindset, technical proficiency, and the ability to adapt in a dynamic work environment. Key Responsibilities: Process and manage daily customer orders received through phone, email, fax, and electronic ordering systems Serve as a primary point of contact for customer inquiries, complaints, and service requests Drive end-to-end order fulfillment, maintaining accuracy and meeting delivery timelines Address customer questions related to shipping, billing, warranties, and product information Provide timely, professional responses to customer inquiries, concerns, and service issues Qualifications: High school diploma required Minimum of 2 years of customer service, admin, or hospitality experience Strong technical skills to keep up with fast-paced training
    $23-25 hourly 5d ago
  • Customer Service Specialist

    Addison Group 4.6company rating

    Lake Zurich, IL jobs

    Job Title: Customer Service Specialist Industry: Manufacturing Pay: $23-$25/hour is eligible for medical, dental, vision, and 401(k). Key Responsibilities: Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems Redirect complex or specialized concerns to the appropriate team for follow-up Investigate and resolve problems related to the shipment of product, returns, credits, and orders Communicate company policies and pricing per price and policy guide Qualifications: Minimum two years' B2B Customer Service OR minimum three years' B2C Customer Service experience Experience in SAP would be a plus Strong typing proficiency and intermediate Microsoft Office, including Excel, Outlook, Teams, Word, PowerPoint as well as web interface Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
    $23-25 hourly 5d ago
  • Business Services Representative

    Addison Group 4.6company rating

    Huntley, IL jobs

    Job Title: Business Services Support Specialist Industry: Global Manufacturing Pay: Between $45000 - $48000 / Year based on years of experience Benefits: FREE health and dental insurance for the employee About Our Client: A global manufacturing company located in Huntley, IL, is seeking a Business Services Support Specialist to join their collaborative and friendly Customer Service support team. This is an excellent opportunity to work in a supportive environment with strong internal communication and growth potential. Job Description: The Business Services Support Specialist will assist customers with quotations, orders, and issue resolution while maintaining seamless communication with internal departments. The role also involves coordinating inventory levels, shipment updates, and product changes to ensure customer satisfaction. Key Responsibilities: Prepare and process customer quotes and forward to Sales or directly to customers Monitor quote processing to ensure timely and accurate execution Respond to routine customer inquiries in a professional and courteous manner Assist with establishing new customer accounts via phone, email, or in coordination with Sales Create documentation with customer specifications for Engineering, Finance, and Quality departments Perform and monitor CRM entries, including those entered by Sales Coordinate and communicate updates regarding inventory levels, shipments, and products Qualifications: Bachelor's degree required Minimum 1 year of corporate experience in business services, customer service, or purchasing Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Strong CRM experience and familiarity with tracking metrics Excellent written and verbal communication skills This role will evolve into an Inside Sales Role, need to comfortable on the phones Additional Details: This is a full-time, onsite role in Huntley, IL. The ideal candidate is detail-oriented, team-focused, and capable of multitasking in a fast-paced environment. Perks: Excellent benefits: FREE health and dental insurance for the employee Yearly Reviews, free coffee and snacks each day Collaborative work environment with 100% in office schedule Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
    $45k-48k yearly 5d ago
  • Customer Service Specialist

    Addison Group 4.6company rating

    Itasca, IL jobs

    Job Title: Client Services Specialist Industry: Manufacturing Pay: $45,000-49,000 salary + bonuses paid quarterly is eligible for medical, dental, vision, and 401(k) match Job Description: As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You'll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers. Key Responsibilities: Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems. Communicate proactively with customers and product specialists to ensure smooth order processing. Follow up on requests through completion with accuracy and efficiency. Qualifications: Bachelors Degree or higher Proficiency in Microsoft Office (Excel, Outlook). Strong attention to detail and problem-solving skills. Ability to multitask with urgency in a fast-paced environment. Friendly, flexible, and collaborative team player. Ability to type at least 50 WPM. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.
    $45k-49k yearly 5d ago
  • Guest Services Rep Part Time-104020

    ESa 4.7company rating

    Peoria, IL jobs

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists and responds to guest requests with diligent follow-through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. Setup, maintain, and takedown of breakfast display in timely manner. Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. Periodic tours of the property to ensure the property is meeting brand standards. Assists and provides reasonable accommodation in response to guest requests whenever possible and practical Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Engage in cross training in housekeeping and laundry areas to provide assistance as needed. Other tasks as assigned by the management team. . BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
    $24k-29k yearly est. 1d ago
  • Guest Services Agent - Giants Ridge

    Guest Services 4.5company rating

    Biwabik, MN jobs

    Compensation Amount: 16.00 USD Hourly The Sales Representative is responsible for all sales activities in assigned accounts or regions. Manage quality and consistency of product and service delivery. Job Description: ESSENTIAL FUNCTIONS Present and sell company products and service to current and potential clients. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. Follow up on new leads and referrals resulting from field activity. Identify sales prospects and contact these and other accounts as assigned. Prepare presentations, proposals and sales contracts. Develop and maintain sales materials and current product knowledge. Establish and maintain current client and potential client relationships. Prepare paperwork to activate and maintain contract services. Manage account service through quality checks and other follow-up. Identify and resolve client concerns. Coordinate company staff to accomplish the work required to close sales. Comply with Lancaster Foods, Inc. policies and procedures. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE High School Diploma/GED required. Associate's or Bachelor's Degree in Business or related degree preferred. Ability to operate a variety of powered industrial trucks. Demonstrated talent for interacting with a wide variety of people. Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve. Strong customer service abilities; actively looks for ways to assist customers and coworkers. PHYSICAL AND MENTAL REQUIREMENTS Ability to sit for up to 8 hours a day, talking on a phone and working on a computer. Withstanding temperature extremes in indoor and outdoor environments. Reading and writing work-related documents in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Constantly communicates and receives verbal communication. EQUIPMENT USED Typical office equipment (computers, phone system, fax, copiers, scanners, among others). Giants Ridge, managed by Guest Services, Inc., is looking for enthusiastic and customer-focused individuals to join our team as a Guest Services Agent. This role is often the first point of contact for our guests, making it one of the most important positions in creating a welcoming, memorable experience. As a Guest Services Agent, you'll assist with ticket sales, season passes, and other resort products, while providing helpful information about resort activities. You'll work in a fast-paced environment where strong communication, professionalism, and attention to detail are key. This position starts as seasonal but may develop into year-round employment as the seasons change and resort operations continue. Part-time and full-time positions available. What We're Looking For: Strong guest services and communication skills Ability to multitask in a busy environment Previous customer services or cash-handling experience preferred A team-oriented and approachable personality Willingness to work some evenings, weekends and holidays Why Join Giants Ridge? Mountain Perks - Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long! Exclusive Discounts - Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge. Work with Friends - Join a fun, supportive team where every day feels like an adventure. Flexible Scheduling - We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge. And More! - Additional perks and surprises that make Giants Ridge a great place to work! Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota's Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer is filled with world-class golf, plus mountain biking, water recreation and more. Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more. Spring and fall seasons are the perfect transitions to the next season of outdoor adventure. Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
    $29k-35k yearly est. Auto-Apply 15d ago
  • Customer Service Representative

    Hawthorne Animal Hospital 4.0company rating

    Glen Carbon, IL jobs

    Hawthorne Animal Hospital has been serving Glen Carbon, Edwardsville, and the St. Louis Metro East for over 65 years. Along with general practice care, our facility also provides 24/7 emergency and intensive care. The Veterinary Customer Service Representative creates the first impression of our hospital to our clients. This employee maintains a “client first” mentality, is a client/patient advocate, and assists in control of the overall flow of the hospital. What are we looking for in a Veterinary Customer Service Representative? A motivated team player An excellent communicator. You will be interacting with doctors, nurses, clients, support staff, other veterinary clinics, pharmacies, and more. A dedicated individual who wants to learn about veterinary medicine. Someone who demonstrates compassion when helping our clients and their pets. Veterinary Customer Service Representative Job Overview: Schedule appointments Check in clients and patients, check out appointments Answering phone calls, including emergency calls. Various administrative tasks including but not limited to; patient rechecks, prescription requests, online appointment requests. What are the qualifications needed for our Veterinary Customer Service Representative? Available to work 12 hour shifts that include full weekend and holiday availability. Must have a working knowledge of a multi line phone system and general office equipment and software Be able to pass a drug screen. Be comfortable interacting with clients in person and over the phone. Be able to remain calm during emergency client/patient situations. Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Employee Pet Wellness Program Referral Program Professional development assistance JOB CODE: CSR
    $29k-37k yearly est. 60d+ ago
  • Guest Services Rep Part Time-104020

    ESa 4.7company rating

    Naperville, IL jobs

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists and responds to guest requests with diligent follow-through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. Setup, maintain, and takedown of breakfast display in timely manner. Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. Periodic tours of the property to ensure the property is meeting brand standards. Assists and provides reasonable accommodation in response to guest requests whenever possible and practical Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Engage in cross training in housekeeping and laundry areas to provide assistance as needed. Other tasks as assigned by the management team. . BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
    $25k-30k yearly est. 1d ago
  • Guest Service Representative

    Legends 4.3company rating

    Rochester, MN jobs

    MAYO CIVIC CENTER Guest Services Representative DEPARTMENT: Guest Services REPORTS TO: Security & Guest Services Manager FLSA STATUS: Part-Time, Non-Exempt Salary Range: $13.50 - 16.50 Benefits: Paid Sick Leave The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include greeting and directing guests to their desired locations, scanning tickets, escorting guests to their seats, and staffing the Guest Relations Desk. This role also involves upholding a positive public image for the Mayo Civic Center through professional interactions with employees, patrons, and vendors. Essential Duties and Responsibilities (Essential functions may include, but are not limited to the functions listed below) * Greeting guests enthusiastically, provide event information, and assist with directions. * Enforce facility policies (e.g., no smoking, no outside food & beverage, restricted access, no re-entry) and proactively address guest questions, concerns, or complaints, escalating when needed. * Respond to emergencies, involving Security or Supervisors as appropriate. * Lock/unlock facility doors and regulate the flow of employees and guests to maintain safety. * Manage the flow of employees and visitors throughout the facility to maintain safety, while overseeing access to restricted gates and areas, recording entries and purposes as required. * Handle lost and found items, maintain records, and keep the work area clean. * Provide clear directions and information about venue facilities, event specifics, and nearby local businesses and attractions * Communicate verbally clearly and concisely in English. Additional Requirements: * Must have the ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community. * Personal and professional initiative, enthusiasm, and dedication to excellence in wide-ranging services to the center's clients. * Basic computer skills (i.e.: Microsoft Word, Outlook, etc.). * Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours. Working Conditions: * Ability to stand for long periods of time required * Must be able to climb stairs in restricted lighting * Ability to move quickly from one area to another in a safe manner * Flexible hours including weekends, holidays, and evenings * Work hours are casual labor, seasonal and non-guaranteed Knowledge, Skills, and Abilities: * Strong communication and professional guest interaction skills. * Understanding of customer service principles and best practices. * Familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques. * Knowledge of two-way radio use and radio communication protocols. * Basic office procedures, computer use, and recordkeeping skills. * Ability to prepare clear, concise reports and maintain accurate records. * Exceptional customer service mindset and problem-solving abilities. * High school diploma or GED preferred. * Prior experience in a customer service role (minimum one year preferred). * Physical ability to stand, walk, and climb stairs for shifts lasting 4-6 hours. * Willingness to work in varying weather conditions. Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Only candidates that apply through our online system will be considered. Recruiter: Lori Gittus ASM Global -- Mayo Civic Center 30 Civic Center Drive, SE, Rochester, MN 55904. Applicants that need reasonable accommodations to complete the application process may contact ************. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
    $13.5-16.5 hourly 60d+ ago
  • Guest Services Rep Part Time-104020

    ESa 4.7company rating

    Omaha, NE jobs

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists and responds to guest requests with diligent follow-through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. Setup, maintain, and takedown of breakfast display in timely manner. Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. Periodic tours of the property to ensure the property is meeting brand standards. Assists and provides reasonable accommodation in response to guest requests whenever possible and practical Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Engage in cross training in housekeeping and laundry areas to provide assistance as needed. Other tasks as assigned by the management team. . BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
    $22k-27k yearly est. 1d ago
  • Guest Services Representative

    Legends 4.3company rating

    Bemidji, MN jobs

    Job Title: Guest Services Representative Department: Guest Services Reports to: General Manager and Event Security Supervisor FLSA Status: Hourly, Non-Exempt Compensation Grade: $16/Hour The Guest Services Representative shall greet and guide Sanford Center guests to the requested locations. Greeter shall maintain an excellent public image for the Sanford Center, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of Legends Global/Sanford Center. Primary Duties and Responsibilities * Meet and greet guests; offer assistance in answering questions, provide directions to locations within our facility as well as to various amenities and services. * On inquiry, inform guest of amenities and walking distance locations. * Offer solutions to any guest complaints and problems; follow up to ensure customer satisfaction. * Refer unusual or difficult questions and problems to Guest Services Lead to ensure proper resolution. Qualifications To be successful in this position, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions. Education and Experience * High school diploma or GED, some college coursework, preferred Skills and Abilities * Demonstrate excellent communication and inter-personal skills among all levels of staff and clientele. Provide customer service in a professional considerate manner. * Work effectively with diverse groups of people among all levels within an organization. * Excellent record of dependability, reliability, and integrity. * Self-motivated, and flexible to change * Available to work a varied schedule including daytime, mornings, evenings, weekends and holidays Working Conditions Position requires standing, mobility and standing up to 3/4 of scheduled work time. This position is subject to adverse weather conditions. Requires radio usage of a two-way hand-held radio. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions. NOTE: Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor The essential responsibilities of each position are described under the headings in the and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
    $16 hourly 60d+ ago
  • Guest Services Representative

    Hendrick 4.3company rating

    Duluth, MN jobs

    Rick Hendrick Chrysler Dodge Jeep Ram DuluthLocation: 2473 Pleasant Hill Road, Duluth, Georgia 30096 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Performs opening and closing Guest Services procedures. Answers incoming phone calls in a courteous, prompt, and professional manager. Directs phone calls to the appropriate person Takes accurate messages. Directs customers to the appropriate person or department. Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. Tracks and filters all incoming calls and takes messages. Communicates effectively with Guest Services Manager and Greeters. Reconciles/updates data entry with dealership software. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Walks around the showroom hourly to offer refreshments to guests. Provides a warm, positive and happy environment for Guests, their children and fellow teammates. Helps maintain a clean and comfortable environment (monitor facility) Provides new hire Customer Management training when requested Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5+ years Education/Experience: Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required. Certificates and Licenses: o Valid Driver's License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel. Environment Demands: Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit *********************************************************************************************
    $27k-31k yearly est. Auto-Apply 60d+ ago
  • Guest Services Rep Full Time-104010

    ESa 4.7company rating

    Gurnee, IL jobs

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists and responds to guest requests with diligent follow-through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. Setup, maintain, and takedown of breakfast display in timely manner. Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. Periodic tours of the property to ensure the property is meeting brand standards. Assists and provides reasonable accommodation in response to guest requests whenever possible and practical Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Engage in cross training in housekeeping and laundry areas to provide assistance as needed. Other tasks as assigned by the management team. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Program offering dicsounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
    $25k-30k yearly est. 1d ago
  • Guest Service Agent (Parking Attendant)

    Essentia Health 4.0company rating

    Detroit Lakes, MN jobs

    Become part of Essentia's accomplished team where our mission guides us every day: We are called to make a healthy difference in people's lives. This calling resonates deeply for our caregivers and our colleagues working behind the scenes, who all bring high-quality, compassionate care to the patients we are privileged to serve.As a Parking Valet Attendant, you will be responsible for the safe operation and transport of the vehicles belonging to patients and visitors on the property of Essentia Health and on the public streets and will prevent congestion by directing traffic in the front of the medical center. **Education Qualifications:** No educational requirements. **Licensure/Certification Qualifications:** Must meet the driving requirements and criteria acceptable to Essentia Health's insurer Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at **************. **Job Location:** St Marys Hospital - Detroit Lakes **Shift Rotation:** Day Rotation (United States of America) **Shift Start/End:** between 7am -8am/between 4pm -5pm **Hours Per Pay Period:** **Compensation Range:** $15.48 - $23.22 / hour **Union:** **FTE:** 0.6 **Weekends:** no **Call Obligations:** **Sign On Bonus:** It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
    $15.5-23.2 hourly 44d ago
  • Guest Service Agent (Parking Attendant)

    Essentia Health 4.0company rating

    Detroit Lakes, MN jobs

    Building Location:St Marys Hospital - Detroit LakesDepartment:3065280 GUEST SERVICES - DL HOSPJob Description:Become part of Essentia's accomplished team where our mission guides us every day: We are called to make a healthy difference in people's lives. This calling resonates deeply for our caregivers and our colleagues working behind the scenes, who all bring high-quality, compassionate care to the patients we are privileged to serve. As a Parking Valet Attendant, you will be responsible for the safe operation and transport of the vehicles belonging to patients and visitors on the property of Essentia Health and on the public streets and will prevent congestion by directing traffic in the front of the medical center.Education Qualifications: No educational requirements. Licensure/Certification Qualifications: Must meet the driving requirements and criteria acceptable to Essentia Health's insurer FTE:0.6 Possible Remote/Hybrid Option: Shift Rotation:Day Rotation (United States of America) Shift Start Time:between 7am -8amShift End Time:between 4pm -5pmWeekends:no Holidays:NoCall Obligation:NoUnion:Union Posting Deadline: Compensation Range: $15.48 - $23.22Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at **************.
    $15.5-23.2 hourly Auto-Apply 9d ago

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