US-FL-Lake Park
Headquartered in Seattle, Washington, Wireless Advocates is a leading provider of wireless products and services both online and in nearly 700 retail locations nationwide. Together with the top wireless carriers (Verizon, AT&T, T-Mobile/Sprint) and OEM's (Apple, Samsung, LG, Motorola), our expert team of wireless professionals are here to help people connect.
As a Kiosk Manager, you will be serving one of the nation's leading retailers. You'll work closely with your team to deliver outstanding sales results (both on a personal and team level), operational excellence and an exceptional member experience. From driving daily sales performance to meeting operational standards, you'll identify areas for improvement and, working with your District Manager and HR business partner as necessary, respond quickly to close the gaps. And, with the same focus, you'll celebrate success to reinforce your team's effort and accomplishments.
This is an exciting opportunity in a retail space that is primed for massive growth now that 5G is here. We hold a unique advantage in that we're able to offer all of the latest devices and plans from Verizon, AT&T, and T-Mobile/Sprint. These roles come with full benefits and excellent pay - with base, bonus and commissions, our managers are averaging $23/hr and our top performers are averaging $42/hr and higher.
Are You The Right Type of Leader?
You are the type of manager who others want to work for. You exhibit high levels of professionalism, set a good example with your own behavior and hold team members accountable for doing the same. You take pride in a well-maintained location and in providing exceptional member service. You establish and maintain effective working relationships with your team, peers, manager and Costco personnel. You communicate expectations and hold your team members accountable.
Responsibilities
Manages the successful operation of a Wireless Advocates-branded kiosk within a Costco location with employees. The Kiosk Manager is responsible for recruiting new team members as necessary and ensuring that the location is properly staffed at all times. The Kiosk Manager is also responsible for achieving personal and team sales/profit contribution goals and meeting all operational standards, including staff training and development, employee engagement and retention, customer experience, loss prevention, safety, kiosk maintenance and team professionalism. Since this is a retail position, the Kiosk Manager is expected to work all required shifts on Friday, Saturday and Sunday.
Leadership
-Models appropriate, professional behavior consistent with the company's guiding principles and key tenets and holds team members accountable for the same.
-Communicates all relevant information in a timely manner (i.e. promotions, inventory, etc.).
-Ensures all sales, operational and other SOPs standards are met and that all applicable SOPS are consistently executed.
-Maintains an engaging work environment for our employees and the members we serve through effective coaching and critical conversations.
-Communicates relevant information to team members in a timely and effective manner, including holding daily sales huddles.
-Proactively identifies and addresses performance gaps.
-Develops and maintains effective working relationships with carrier reps and general management.
-Responds timely to customers, company employees and host store personnel, and ensures team members do the same; swiftly addresses member escalations.
Sales Performance
-Consistently meets or exceeds sales and performance expectations in each location, including personal and team sales goals.
-Ensures consistent execution of the company's GUESTS sales process by self and team members.
-Utilizes available reports/metrics to monitor performance and build individual development plans.
-Holds team members accountable to all performance standards, minimizing or eliminating performance gaps with a sense of urgency, and partners with his/her District Manager and/or HR business partner as appropriate.
Operational Performance
-Ensures that the kiosk is clean and well-maintained at all times, that all pricing is current and accurate, that all POP is timely and accurately displayed and all required display fixtures are operable.
-Enforces safety procedures.
-Consistently meets or exceeds, and holds team accountable for meeting or exceeding, all operational standards.
-Non-Negotiables.
-Quality of Sale.
-Adherence to published work schedules, meal breaks and timekeeping.
-Safety and Training compliance.
-Inventory control.
Recruiting and Scheduling
-In partnership with District Manager, recruits new team members consistent with core headcount budget to maintain a fully-staffed kiosk.
-Writes compliant schedules for team members.
-Ensures adequate coverage in order to prevent unstaffed locations.
Requirements
-2+ years of experience working in a retail and/or customer service environment and at least 1 year managing others (commission sales experience a plus).
-Established reputation for honest/ethical leadership and leading by example.
-Is customer obsessed.
-Effective organizational and time management skills; strong attention to detail.
-Ability to hold team members accountable, have crucial conversations and uphold company policies and operating procedures.
-Effective communication and interpersonal skills.
-Skilled at problem solving and conflict resolution.
-Well-developed ability to make sound decisions.
-Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.).
-Ability to work a flexible schedule including varied shifts that include evenings, weekends and holidays.
Competencies
-Customer focus
-Ensures accountability
-Directs work
-Drives results
-Attracts top talent
We've Got You Covered!
At Wireless Advocates, we are committed to providing our team with the support and resources to succeed in their career, as well as exceptional benefits for a healthy work-life balance.
-Medical, Dental, and Vision coverage
-Retirement Savings including 401(k) with company match
-Paid Vacation Time
-Short-Term & Long-Term Disability Insurance
-Employee Assistance Program 100% company paid
-Life Insurance Policy 100% company paid
-Flexible Spending Accounts
-Dealer Line Discounts on Phone Plans
Wireless Advocates is an equal opportunity employer, we encourage and support diversity in the workplace.
To find out more about us, visit our website at: www.wirelessadvocates.com
Street: 3250 Northlake Blvd
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How to hire a kiosk manager
Kiosk manager hiring summary. Here are some key points about hiring kiosk managers in the United States:
- HR departments typically spend 15% of their expenses on recruitment.
- It usually takes about 12 weeks for a new employee to reach full productivity levels.
- It typically takes 36-42 days to fill a job opening.
- The median cost to hire a kiosk manager is $1,633.
- Small businesses spend an average of $1,105 per kiosk manager on training each year, while large companies spend $658.
- There are currently 18,556 kiosk managers in the US and 182,970 job openings.
- Los Angeles, CA, has the highest demand for kiosk managers, with 4 job openings.
- San Antonio, TX has the highest concentration of kiosk managers.
How to hire a kiosk manager, step by step
To hire a kiosk manager, you should create an ideal candidate profile, determine a budget, and post and promote your job. Here's a step-by-step guide on how to hire a kiosk manager:
Here's a step-by-step kiosk manager hiring guide:
- Step 1: Identify your hiring needs
- Step 2: Create an ideal candidate profile
- Step 3: Make a budget
- Step 4: Write a kiosk manager job description
- Step 5: Post your job
- Step 6: Interview candidates
- Step 7: Send a job offer and onboard your new kiosk manager
- Step 8: Go through the hiring process checklist
What does a kiosk manager do?
A kiosk manager handles a number of clients who want to buy a kiosk, also known as a stall. They are responsible for coordinating what kiosk the client prefers, which depends on the kiosk's preferred location, size, and cost. They are also responsible for moving it from one place to another, especially if it is not an accessible area. Their duty is to lessen the burden of the client in managing the kiosk they will purchase.
Post a kiosk manager job for free, promote it for a fee
Identify your hiring needs
Before you post your kiosk manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a kiosk manager for hire on a part-time basis or as a contractor.
Determine employee vs contractor statusIs the person you're thinking of hiring a US citizen or green card holder?A kiosk manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, kiosk managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.
Here's a comparison of kiosk manager salaries for various roles:
Type of Kiosk Manager Description Hourly rate Kiosk Manager $20-26 Manager Trainee A manager trainee's primary function is to observe and gain practical experience from working with senior staff or managers and following their daily directives. Most of the tasks will be administrative support related, which will involve preparing reports and assessments, keeping and updating records, creating presentations, and crafting strategies alongside supervising officers... Show more $17-31 Department Manager Department managers oversee the operations of the department they are assigned to. They manage all aspects of the operation, including finance, sales, quality control, and human resources... Show more $18-55 Create an ideal candidate profile
Common skills:- Staff Training
- Timekeeping
- Loss Prevention
- Wireless Products
- Inventory Control
- Payroll
- Product Knowledge
- POS
- Sales Associates
- Bank Deposits
- Sales Reports
- Sales Quota
- Customer Complaints
- Sales Techniques
Responsibilities:- Create weekly work schedules to accommodate employee's specific needs and effectively manage payroll expenses to maximize profitability.
- Recruit, train, and perform timekeeping in addition to accountability for balancing books and bank deposits.successfully manage and direct employees.
- Prepare weekly and monthly sales reports, including payroll, inventory, and sales analysis reports.
- Complete sales using POS software and host store checkout.
- Handle all pos transactions in store and over the phone.
- Recruit, train, and perform timekeeping in addition to accountability for balancing books and bank deposits.successfully manage and direct employees.
Make a budget
Including a salary range in your kiosk manager job description helps attract top candidates to the position. A kiosk manager salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.
For example, the average salary for a kiosk manager in Kentucky may be lower than in Rhode Island, and an entry-level kiosk manager usually earns less than a senior-level kiosk manager. Additionally, a kiosk manager with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.
Average kiosk manager salary
$49,161yearly
$23.64 hourly rateEntry-level kiosk manager salary$43,000 yearly salaryUpdated December 15, 2025Average kiosk manager salary by state
Rank State Avg. salary Hourly rate 1 Colorado $54,001 $26 2 New Jersey $52,738 $25 3 Washington $51,353 $25 4 Connecticut $51,156 $25 5 Minnesota $50,402 $24 6 Kansas $50,097 $24 7 North Dakota $49,876 $24 8 New York $49,184 $24 9 Wisconsin $49,055 $24 10 Texas $48,792 $23 11 Nebraska $48,715 $23 12 Missouri $48,533 $23 13 Georgia $48,388 $23 14 Montana $48,253 $23 15 North Carolina $48,070 $23 16 Florida $48,037 $23 17 Utah $47,963 $23 18 California $47,916 $23 19 Virginia $47,762 $23 20 Oregon $47,312 $23 Average kiosk manager salary by company
Rank Company Average salary Hourly rate Job openings 1 Wireless Advocates $49,440 $23.77 2 CROSSMARK $47,592 $22.88 9 Writing a kiosk manager job description
A kiosk manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a kiosk manager job description:
Kiosk manager job description example
Post your job
To find the right kiosk manager for your business, consider trying out a few different recruiting strategies:
- Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
- Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with kiosk managers they would recommend.
- Recruit at local colleges. Attend job fairs at local colleges to recruit kiosk managers who meet your education requirements.
- Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.
- Post your kiosk manager job on Zippia to find and attract quality kiosk manager candidates.
- Use niche websites such as salesjobs, salesheads, allretailjobs.com, sales trax.
- Post a job on free websites.
Interview candidates
During your first interview to recruit kiosk managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.
It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new kiosk manager
Once you have selected a candidate for the kiosk manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.
It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.
Once that's done, you can draft an onboarding schedule for the new kiosk manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a kiosk manager?
Before you start to hire kiosk managers, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire kiosk managers pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.
The median annual salary for kiosk managers is $49,161 in the US. However, the cost of kiosk manager hiring can vary a lot depending on location. Additionally, hiring a kiosk manager for contract work or on a per-project basis typically costs between $20 and $26 an hour.
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Updated December 15, 2025