Kirtland Federal Credit Union jobs in Albuquerque, NM

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Member Experience Specialist to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our Paseo Branch in Albuquerque. Join the rest of our teammates and become eligible for a generous benefits package that we offer: • Medical, Dental and Vision Insurance • 401(k) Retirement savings program that includes employer match. • Paid time off with accrual starting from day one. • 11 Paid holidays off during the year! • Tuition Reimbursement for College Degrees • Employee Clothing Advance • Fitness Reimbursement Program • Employee Assistance Program • Short- and Long-Term Disability • Travel Assistance This is what we would like you to do: • Responsible for creating exceptional member experience. Includes developing, maintaining and enhancing member relationships. • Responsible for problem resolution resulting in win-win for the member and the Credit Union. • Responsible for performing a broad variety of member service functions, including teller transactions, cash handling, account maintenance and opening new accounts. Responsible for generating product/service referrals for consumer loans, credit cards, and KFS services. Primary Job Duties: • Assumes responsibility for the effective and professional performance of member service functions. • Meet with members, create and enhance member relationships • Proactively analyze member financial needs and present product or service options • Basic knowledge of all deposit and consumer loan products and services. • Complete account maintenance tasks such as: check orders, debit cards and other related duties. • Answers questions and solves problems for members by listening, collecting data, offering a variety of options. • Process teller transactions, places appropriate holds in accordance to regulations and internal compliance expectations • Has basic knowledge of IRA accounts. • Consult with members regarding basic money management and financial matters, as appropriate. • Assumes responsibility for establishing and maintaining effective and professional business relationships with members and co-workers. • Resolve member's request and questions promptly and with KCU core value expectations. • Utilize and adhere to KCU lobby management and MXS staffing model . • Ensure Credit Union's quality and professional reputation is projected and maintained. • Assumes responsibility for establishing and maintaining effective coordination and communication with all departments and management. • Assists other branches or departments as needed. Assists all co-workers. • Attends meetings as required • Keeps Management informed of branch operational/sales activities and of any significant problems. Education/Certification: • High School Diploma or equivalent • Bachelor's degree preferred. Experience Required: • Minimum one year's cash handling experience, sales and customer service preferred. • Previous lending or sales experience preferred. • Experience with IRA and other consumer deposit products preferred. • Prior sales experience with individual performance and/or sales goals where goals were met or exceeded routinely preferred. • Proven member service skills and the ability to resolve problems independently or to escalate as needed to promote member satisfaction. • Experience with customer service, identifying needs and providing solutions in a professional manner. Required knowledge, skills and abilities: • Basic skills with identifying and assessing member needs; creating, building and maintaining strong relationships gaining the members trust. • Able to create and maintain strong relationships. • Strong analytical and financial skills. To apply for this exciting opportunity, visit our careers page at ************************** Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Scope: A high-performing, strategic, and passionate Learning & Development Specialist / Sales Coach who leads comprehensive training and coaching efforts across the entire lending lifecycle-from prospecting and origination through underwriting, processing, closing, funding, and servicing. This role plays a critical part in developing top-tier lending professionals, driving elevated performance, and ensuring a best-in-class member experience at every touchpoint. Depending on the focus, this role requires well-developed expertise in mortgage and/or consumer/indirect lending, a strong foundation in adult learning and coaching, and a proven ability to energize teams through engaging, actionable training programs. This position is key to supporting Sunward's growth, member service excellence, and compliance objectives. Essential Functions Design, deliver, and continuously improve training programs for lending teams. Depending on the focus, this may include Mortgage (originators, processors, underwriters, closers, and servicing) or Consumer/Indirect Lending (originators, underwriters, indirect processors, closers, and servicing). Develop role-specific and cross-functional training paths tailored to experience levels and learning styles. Lead new hire onboarding and ensure full readiness across systems, policies, and service expectations. Ensure all job aids, policies, and procedures are accurate, updated, and accessible across all platforms and learning channels. Create comprehensive training materials-including job aids, presentations, guides, and e-learning modules. Develop assessments to measure knowledge retention, skill application, and regulatory understanding. Continuously evaluate learner comprehension and adapt training approaches to support individual and team development. Partner with compliance to ensure all regulatory and policy updates are reflected in training content. Provide 1:1 and group coaching to lending professionals. Depending on the focus, this may include Mortgage Loan Officers or Consumer Loan Officers, with a focus on prospecting, relationship-building, lead conversion, and cross-selling. Monitor pipeline activity, conversion ratios, and pull-through to identify coaching opportunities. Conduct "game film" reviews (loan reviews, pipeline walk-throughs) to reinforce skills and decision-making strategies. Equip teams with tools, scripting, and strategies to grow wallet share and deepen member relationships. Provide EMPOWER training (new and ongoing) to all team members where applicable. Act as a liaison between lending operations, retail branches, and digital teams to ensure alignment and smooth handoffs. Identify training gaps and performance trends through data, feedback, and quality control insights. Support new product rollouts, system upgrades (e.g., LOS/POS), and workflow enhancements through targeted training. Instill a member-first mindset throughout all training initiatives. Reinforce adherence to underwriting guidelines, Fair Lending practices, and servicing requirements. Maintain documentation, assessments, and tracking systems to support audit-readiness and regulatory compliance. Requirements Qualifications: Experience and Education Minimum of 5 years' experience in mortgage or consumer/indirect lending, with hands-on knowledge of origination, underwriting, and closing required. Proven experience in sales coaching, adult learning, or training facilitation-preferably in a credit union or financial services setting. Bachelor's degree in business, finance, education, or a related field, or equivalent combination of education, training, and directly relevant experience in lending and adult learning. Knowledge In-depth understanding of either mortgage lending or consumer/indirect lending practices, workflows, and regulatory requirements. Well-developed expertise in adult learning methodologies and coaching techniques. Strong knowledge of applicable lending regulations: For Mortgage: TRID, RESPA, ECOA, investor guidelines (FNMA), and mortgage loan products. For Consumer/Indirect: ECOA, TILA, FCRA, internal policies, indirect dealer compliance, and loan products such as auto, personal, credit cards, and lines of credit. Proficient in using lending technology platforms: Mortgage: Encompass, Blend, MortgageBot, Mortgage Servicer Consumer/Indirect: Blend, MeridianLink, CUDL, Keystone Proficiency in Microsoft Office and learning management systems; adaptability with new platforms and technologies. Skills/Abilities Able to motivate, coach, and develop others to improve performance and support continuous learning. Strong written, verbal, and presentation skills; ability to communicate technical or regulatory content in a clear, engaging manner. Ability to assess training needs, develop effective content, and measure knowledge retention and application. Skilled in analyzing pipeline and performance data to inform targeted coaching and training strategies. Capable of fostering collaboration across business units and influencing behavior change. Strong organizational and project management skills. Physical Requirements/Work Environment Primarily sedentary work with occasional standing, walking, and light lifting (up to 15 lbs). Frequent use of hands and fingers to operate a computer keyboard, mouse, telephone, and other standard office equipment. Ability to sit for extended periods while facilitating virtual training sessions, developing materials, or participating in meetings. Occasional travel to branch locations or external training sites may be required, depending on training needs and business priorities. Clear and professional verbal communication required for presentations, coaching sessions, and virtual facilitation. Visual acuity necessary for reading documents, developing training materials, and working at a computer screen for extended durations. Salary Description $70,747.20-$88,434.00 (Depending on Experience)

Job Scope: The Public Relations Manager is a strategic communicator and relationship builder responsible for amplifying Sunward Federal Credit Union's reputation and visibility in the communities we serve. This role leads day-to-day public relations efforts, ensuring messaging, campaigns, and community initiatives are executed consistently, accurately, and in alignment with organizational standards. This position collaborates with internal stakeholders, community partners, and media outlets to strengthen the brand, build trust, and support Sunward's growth and purpose-driven mission. Essential Functions Develop and execute a comprehensive PR & External Communications strategy that elevates Sunward's brand and positions the credit union as a trusted, forward-moving financial partner, ensuring day-to-day operational execution meets organizational standards. Identify earned media opportunities and create storylines that align with business priorities and community impact, monitoring quality and adherence to messaging standards. Partner with Marketing, Community Engagement, and Executive Leadership to ensure alignment of brand voice and messaging. Build and maintain strong relationships with local, regional, and industry media outlets. Develop media pitches, press releases, media kits, and talking points to secure positive coverage, ensuring operational consistency and adherence to communication protocols. Support executive visibility and thought leadership through contributed articles, speaking opportunities, and industry recognition. Lead the submission process for local, regional, and industry awards, highlighting Sunward's impact, innovation, and leadership. Partner with internal stakeholders to identify storylines, collect data, and develop compelling award entries, ensuring execution is accurate and timely. Cultivate partnerships with local organizations, nonprofits, and influencers to expand community impact and brand awareness. Oversee planning and promotion of community initiatives, events, and sponsorships in collaboration with cross-functional teams, ensuring operational workflows and deadlines are met. Coordinate with leadership on credit union league activities, advocacy efforts, and relationship-building with policymakers and community leaders. Support external communications related to legislative or regulatory initiatives when needed, applying practical judgment to maintain accuracy and alignment with policies. Serve as a key partner in reputation management and crisis response, preparing materials and statements as needed. Integrate social media strategy with broader external communications goals to tell cohesive, community-focused stories, monitoring execution and providing feedback to ensure alignment. Requirements Qualifications: Experience and Education 6+ years of professional experience in public relations or communications, including hands-on experience in media relations, crisis management, and external communications. Demonstrated ability to manage day-to-day operational execution of PR initiatives while maintaining strategic alignment with organizational goals. Experience in financial services, technology, or mission-driven organizations is preferred, providing familiarity with regulatory considerations, member-focused communications, and community engagement priorities. Bachelor's degree in communications, public relations, journalism, marketing, or a related field. This educational foundation supports strategic planning, effective storytelling, and professional credibility in media and community relations. Leadership Competencies Skilled in building and maintaining relationships with internal stakeholders, media, and community partners. Capable of influencing outcomes without formal authority, promoting collaboration and alignment across departments. Applies strategic thinking to operational and programmatic initiatives, balancing immediate execution needs with long-term objectives. Strong creative problem-solving skills to address workflow, communication, and engagement challenges. Knowledge Strong understanding of operational workflows, compliance standards, and communication protocols in a team-based environment. Knowledgeable in processes for media engagement, crisis response, and reputation management. Deep understanding of how to cultivate relationships with media, community organizations, and internal stakeholders to amplify organizational messaging and drive impact. Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) to manage communications plans, reporting, and presentations. Skills/Abilities Exceptional writing, storytelling, and interpersonal communication skills, with the ability to craft messages that resonate with diverse audiences. Strong presentation skills and executive-level poise for interactions with senior leaders, media, and external partners. Strong project management skills, including the ability to plan, prioritize, and execute multiple initiatives simultaneously while meeting deadlines. Exceptional attention to detail and accuracy in all deliverables. Demonstrates flexibility and composure under pressure, adjusting priorities as needed to respond to urgent issues, crises, or changes in operational requirements. Skilled at working collaboratively within a team environment, ensuring consistent execution of communications strategies. Physical Requirements/Work Environment Primarily office-based, involving sedentary work with occasional walking, standing, or bending for meetings, events, or community engagement activities. Regular use of computers, phones, and other standard office equipment. Requires clear verbal and written communication with media and community stakeholders. Occasional travel to offsite events or media interviews, including moderate lifting of materials or supplies (up to 25 lbs). Fast-paced and collaborative work environment with standard business hours Monday through Friday. Occasional evenings or weekends may be required to support events, community initiatives, or crisis communications. Interaction with internal stakeholders, community partners, media representatives, and the public. May involve managing high-pressure situations related to public relations, crisis communications, or sensitive organizational matters. Salary Description $80,699.20-$100,874.00 (Depending on Experience)

Under direction from the Facility Manager will perform semi-skilled, planned, proactive and reactive maintenance repair work on Credit Union grounds, building and equipment. Will work to create trust with Credit Union staff and members, and provide excellent customer service in order to provide a safe, clean and well-maintained work environment which best serves our members. Performs other related work as assigned. Accountability/ Job Duties Work cooperatively and effectively with employees, contractors and the Facilities Manager to ensure a safe environment for all individuals entering Credit Union property. Perform a variety of semi-skilled and skilled duties using a variety of hand and power tools in order to maintain and repair Credit Union facilities, including, but not limited to: Preventative maintenance tasks scheduled and generated via the automated work order system and outlined (assigned) by the Facilities Manager. Minor plumbing repairs such as replacing faucet aerators, replacing filters on refrigerators and ice makers, unplugging clogged sinks and toilets, replacing and tightening toilet seats, and adjusting and repairing flush valves and tank toilets. Minor carpentry and millwork repair relating to doors, windows, cabinets, and other similar items. Small paint projects (i.e. touch-up painting and minor wall paper repair). Electrical work to include changing out lamps and possibly ballasts, setting time clocks, replacing and installing cover plates on switches and receptacles. General HVAC inspections and trouble-shooting, adjust thermostats if needed, log equipment and promptly report issues that may require more trained technicians. General building maintenance such as hanging picture frames for departments, clean-up of spills when custodians are not available, installing dispensers in restrooms, and stocking paper products if needed. Occasional cleaning activities such as dusting, mopping, trash removal or snow removal if needed. Maintenance of the grounds by picking up trash, pulling weeds, and trimming shrubs and trees. Identify and perform proactive work and repairs in order to prevent future, more costly repairs. Enter the following into the automated work order system: respond to customer requests with updates and action/solution(s), document work performed and time needed for task and materials used. Travel as needed between locations to perform assigned duties. Requirements Experience and Knowledge: Minimum eight years of experience performing commercial facilities maintenance, preferably in a corporate or financial institution setting. Demonstrated knowledge of general construction and repair techniques related to electrical, plumbing, HVAC, carpentry and other related systems. Knowledgeable in the use of hand tools and power tools associated with facility maintenance. Demonstrated knowledge and experience practicing safe workplace techniques to prevent personal injury and injury to others. Basic knowledge of computer applications. Prior experience with an automated work order system (i.e. FacilityDUDE) desired. Education: High school diploma or GED equivalent. An apprentice or journeyman's license in electrical or plumbing preferred. Interpersonal Skills: Works well with Credit Union members, employees and service technicians/third party vendors. Able to handle difficult situations and persons in a positive and professional manner. Communication: Possesses good verbal and written communication skills. Able to read and utilize technical manuals and architectural drawings. Able to respond via email, telephone and in person in a timely and effective manner. Other Skills: Possesses a valid New Mexico Class “C” Driver's License and continually meets the requirements to maintain such a license. Must have/maintain a good driving record. Demonstrates a general passion for creative problem-solving. Environmental Conditions The working conditions of this position are generally representative of those of a maintenance worker in a working situation. Work performed can be both indoors and outdoors in a variety of weather conditions. Activities and physical tasks associated with the position include, but are not limited to, those listed below: Continuously: keeps a constant work pace, works in dry conditions, inspects and sees things up close, speaks to people, listens and hears others speak. Frequently: uses hands and power tools, works with others, follows instructions, makes sound judgments, able to see to each side, hears loud mechanical sounds, senses odors, senses by touch and feel, stands, walks, climbs stairs, manipulates objects using hands, writes, uses a keyboard, drives a vehicle and climbs ladders. Occasionally: lifts and carries up to 50 pounds, works alone, performs repetitive tasks, works around noise and vibration, works in temperature changing environments, works in outdoor temperatures from -10 dF to 110 dF and in damp or wet conditions, works with fumes and solvent odors, oils and acid base cleaners. Rarely: works with toxins. Salary Description $20.28-$25.36 (Depending on Experience)

Job Scope: The Vice President of Consumer Lending oversees the functional strategy and operations of consumer lending, from lead generation and borrower engagement through servicing and postmortem analysis. This role develops and executes business plans that drive profitable loan growth, optimize the member experience, and ensure compliance with regulatory and policy standards. The position champions innovation, efficiency, and risk-aligned lending practices while managing departmental budgets, resources, and performance to advance the credit union's strategic objectives. Essential Functions Lead the end-to-end strategy, execution, and optimization of consumer lending, ensuring alignment with the credit union's business goals, risk appetite, and regulatory requirements. Design and implement lending strategies that drive profitable loan growth, enhance member experience, and support operational efficiency. Liaise with HR and Organizational Development to recruit, onboard, and retain high-performing talent, ensuring workforce planning supports department goals. Oversee daily operations of the consumer lending department including retail branch employees responsible for loan services. Provide timely, constructive, and frequent performance evaluations and feedback; recognize and reward high performance. Coach, mentor, and motivate staff to foster a high-performance, member-centric culture. Create a positive, productive, and values-aligned work environment focused on continuous development, team engagement, and succession planning. Develop leaders to advance into next-level roles, preparing them for inclusion in the credit union's succession plan. Analyze financial and operational performance to ensure transparency, improve outcomes, and drive continuous improvement in lending operations. Assess risk and return trade-offs to guide profitable lending decisions and explore innovative solutions to expand loan programs and reach. Align lending practices with the Enterprise Risk Management framework, identify operational efficiencies, and implement scalable solutions. Maintain and revise consumer loan policies and procedures; ensure policies are clearly communicated and understood throughout the organization. Champion the voice of the member and staff in decision-making, leading initiatives that improve the experience across all lending channels and touchpoints. Monitor portfolio performance and compliance; ensure adherence to regulatory requirements and Board-approved policies. Conduct quality reviews of credit underwriting, ensuring documentation and practices meet all standards. Provide portfolio analysis on pipelines, product performance, goals, past due and charge off trends, and delinquency management, pricing, personnel performance, etc. Identify and advocate for tools and technologies that enhance lending decision-making, operational efficiency, and member satisfaction. Compile, present, and advise on lending data and strategies to executive committees and internal stakeholders. Represent the credit union in industry associations and community partnerships to support its mission, visibility and strategic objectives. Stay current on legal and regulatory requirements from NCUA and all governing bodies; recommend operational and policy changes as needed. Requirements Qualifications: Experience and Education Minimum 12 years of lending and next-level leadership experience in financial services, preferably in a credit union or community-based financial institution. Proven ability to manage complex lending operations, drive organizational change, and ensure compliance with regulatory and policy standards. Bachelor's degree in business, finance, accounting, or related field required, or experience equivalent to a bachelor's degree. Current registration with the Nationwide Mortgage Licensing System (NMLS), or ability to become registered upon hire. Knowledge Recent, relevant, and strong understanding of all aspects of consumer lending, including leading leaders, financial analysis, and portfolio monitoring and reporting. Knowledge of regulatory requirements, internal policies, and enterprise risk management principles related to consumer lending. High proficiency with digital communication platforms, Microsoft Office Suite, and tools supporting underwriting, credit analysis, and portfolio monitoring. Leadership Competencies Ability to articulate a clear direction for the department, align team goals with enterprise objectives, and anticipate future trends in mortgage lending. Drives organizational change by preparing teams for new processes, tools, or strategies; manages resistance and maintains engagement during transitions. Builds bench strength by coaching, mentoring, and growing future leaders; proactively identifies high-potential employees. Shapes a positive, values-aligned, and inclusive team culture that reinforces member-centric behaviors and collaboration. Makes timely, high-impact decisions in fast-moving or uncertain situations while balancing operational, financial, and risk considerations. Builds alignment across departments, executive leadership, and external partners to drive organizational goals. Encourages new ideas, identifies opportunities for operational improvements, and champions technology or process solutions to enhance efficiency. Ensures department delivers measurable outcomes, tracks performance against goals, and holds self and team accountable for results. Maintains focus and leads effectively through challenges, shifting priorities, or regulatory changes. Communicates with credibility, builds trust across the enterprise, and represents the credit union externally with professionalism and influence. Exceptional verbal and written communication, negotiation, and collaboration skills that build trust and foster strong working relationships. Strong ability to analyze financial and operational data, assess risk/return trade-offs, and make informed decisions. Physical Requirements/Work Environment Primarily office-based role with extended periods of sitting, standing, and working at a computer. Frequent verbal and written communication with teams, members, and stakeholders. Ability to attend in-person meetings, presentations, or events as needed. Occasional travel to branch locations across the U.S., as well as off-site meetings, community events, or industry conferences. Fast-paced, high-accountability environment with deadlines and regulatory compliance requirements. Requires adaptability to changing priorities, regulatory updates, and operational demands while maintaining focus and effectiveness. Salary Description $165,299.25-$220,399.00 (Depending on Experience)

Job Scope Performs payment system functions such as item processing, ACH and wire transfer file uploads. Follows established procedures to minimize potential losses to the Credit Union. Supports other Credit Union departments with inquiries or research regarding payments. Provides exceptional service to internal and external members in alignment with the Credit Union's core values. Essential Functions Process ACH credits and debits for posting to personal member accounts. Download/upload the daily ACH and wire files through FedLine Advantage. Process business and retail exception and chargeback items before daily deadline. Monitor deposit or cleared item activity to identify patterns of risk, such as forgery or fraud. Recognize deviations indicative of fraud, account abuse, kiting or other errors and bring to the attention of the appropriate department. Answer incoming calls from internal stakeholders concerning member accounts. Assist in troubleshooting and resolving difficult and complex member issues. Monitor and act upon various reports for personal member accounts generated daily, weekly or monthly. Keep up to date on current Credit Union policies and procedures established to be compliant with various regulations (NACHA, NCUA, IRS, state, federal) and associated regulations (BSA, Patriot Act, Anti-Money Laundering, OFAC, CIP, risk rating, etc.), as it applies to this role. Treat member and Credit Union information with the utmost confidentiality and security, striving to always be in alignment with the Credit Union's stated core purpose to become “Our Members' Trusted Partner for Financial Success”. Promote the service and sales culture by maintaining basic knowledge of products and services and referring members to the appropriate person/department. Perform other duties as assigned by management. Requirements Qualifications Experience & Education Minimum one year' experience providing customer service. Prior financial institution experience, including knowledge of financial services and transactional experience preferred. Prior experience handling detailed audit type tasks. High school diploma or GED equivalent. Knowledge Prior knowledge of related state and federal banking compliance regulations preferred. Thorough knowledge of Credit Union products and services, features, and benefits. Proficient in the use of personal computer applications (i.e. Microsoft Office products and the Internet) and in-house software; demonstrates ability to learn and utilize new software and troubleshoot existing software. Skills & Abilities Demonstrates excellent interpersonal skills. Handles difficult situations and persons in a positive and professional manner. Takes the initiative in responding courteously and efficiently to internal and external members through various delivery channels. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members. Able to interact effectively with third party vendors. Functions effectively within in a team environment. Demonstrates excellent oral and written communication skills. Possesses strong analytical skills. Gathers/analyzes information skillfully, deciphers patterns and makes appropriate recommendations within the scope of job duties Demonstrates superior attention to detail. Exhibits high standards in accuracy, judgment and initiative. Understands situational implications and consequence of decisions. Demonstrates good organizational and time management skills; able to handle/prioritize multiple tasks effectively. Willing to work when the Federal Reserve is open (e.g. observed holidays the Credit Union is normally closed). Salary Description $18.15-$22.69 (Depending on Experience)

Job Scope: This position plays a pivotal role in empowering the Retail division with actionable insights and process improvements that drive operational excellence, elevate member experiences, and fuel sustainable growth. By analyzing member behavior, operational workflows, and performance data, this role uncovers opportunities to optimize efficiency, reduce friction, and strengthen loyalty across the branch and contact center network. The Retail Analyst partners closely with leaders and frontline teams to translate insights into strategies, streamline processes, and ensure the successful implementation and adoption of improvements. Essential Functions Process Analyst Responsibilities Analyze inefficient processes, design streamlined workflows and improve processing times to enhance the member experience and boost efficiency. Recommend process improvements and craft data-driven solutions that streamline workflows, improve processing times, and reduce member friction. Evaluate and update job aids and procedures for efficiencies, based on data analysis and member feedback. Update procedures and review dates for retail staff including content management in the credit union's knowledge base. Insight Analyst Responsibilities Create and visualize complex data into actionable insights to tell the story behind the numbers, enabling retail leaders to make data-driven decisions. Analyze member behavior and trends to uncover hidden opportunities for personalized experiences, stronger loyalty, and revenue growth. Upload data into analytic dashboards or prebuilt workbooks. Analyze data for trends and communicate to relevant staff. Retail Support Responsibilities Work cross-functionally with teams and leadership to develop data-driven strategies that align with our member-centric mission and ensure the credit union's long-term success. Communicate with teams to ensure successful implementation and adoption of new processes. Contribute to a culture of data-driven decision making, equipping teams with the tools and insights they need to thrive. Participate in special projects and initiatives as needed. Respond to requests through ticketing system, adhering to all departmental service level agreements. Uphold compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures. Perform member file maintenance as needed. Perform other duties as assigned. Requirements Qualifications: Experience and Education Minimum 4 years' experience in product/process analysis, data analysis, business analysis, or a similar role. Bachelor's degree in business, economics, statistics, information technology, or a related field or more than two years of related experience. Knowledge Proficient in SQL and experience with data visualization tools (e.g., Tableau, Power BI). Advanced proficiency in Excel including pivot tables, vlookups, and chart creation. Solid understanding of programming languages such as Python or R for data analysis. Proficient in digital advertising analytics tools, including GA4, Google AdWords, Google Tag Manager, social media analytics etc. Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication. Skills/Abilities Strong interpersonal and communication skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Maintain high standards in accuracy, adaptability, judgment, reliability, and initiative. Strong ability to translate quantitative data into actionable recommendations and to translate business objectives into marketing goals and measurements. Physical Requirements/Work Environment Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 5 pounds at times. Frequent travel to job sites. Salary Description $70,747.20-$88,434.00 (Depending on Experience)

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Post Charge-off Recovery Specialist to join Kirtland Credit Union! This is a full-time, On-Site position, based at our Gibson Operations Center in Albuquerque. We encourage a cover letter when applying. Sign on Bonus available with this position! Join the rest of our teammates and become eligible for a generous benefits package that we offer: Medical, Dental and Vision Insurance 401(k) Retirement savings program 401 (k) employer match Paid time off with accrual starting from day one. 11 Paid holidays off during the year! Tuition Reimbursement for College Degrees Employee Clothing Advance Fitness Reimbursement Program Employer paid Life Insurance Employee Assistance Program Employer paid Short- and Long-Term Disability Insurance Travel Assistance Program This is what we would like you to do: Responsible for maximizing the recovery of charged-off loans and share accounts, including analyzing and evaluating debts, debtors, and courses of action consistent with applicable department standards, as well as working with collection agency partners and legal representatives. Provide supporting information and updates requested by authorized parties. Ensure accurate financial record-keeping for amounts received as recoveries, as well as tracking of amounts owed, including through judgment and garnishment or under a stipulated agreement. Interact with debtors, co-workers, attorneys, credit reporting agencies, debt collection agencies, and others as required by each situation. Support the credit union's mission, vision, strategic goals, quality initiatives and service standards. Primary Job Duties: Assumes responsibility for ensuring post charge-off collection efforts are timely, efficient, and accurate. Understands and assesses the different avenues for post charge-off debt collection, including the various potential outcomes of collections lawsuits, including stipulated agreements and judgment and garnishment. Understands and maintains current working knowledge of all applicable federal and state consumer credit collection laws and regulations, i.e., Fair Debt Collection Practices Act, Fair Credit Reporting Act, and the Uniform Commercial Code as adopted in applicable states, as well as bankruptcy laws. Develops familiarity with Credit Union records and collections systems and other systems/applications which house information about and/or report on loans serviced by Credit Union, as well as how data is transmitted across such systems. Reviews and understands applicable legal documents, including contracts and court judgments. Testifies on behalf of Credit Union at court proceedings when and as required. Process teller transactions, places appropriate holds in accordance to regulations and internal compliance expectations Exercises ability to make sound decisions in routine and non-routine situations with minimal supervision. Updates credit bureau reporting for debtors who settle their debts. Performs assignments as required to include major responsibilities for controlling, coordinating, reviewing, and prioritizing work. Researches, evaluates, and analyzes a host of factors to inform decisions consistent with Account Resolution Department standards and procedures and, as appropriate, in consultation with the VP of Accounts Resolution, to maximize recovery of charged off debts, including whether and how to seek recovery. Assesses the status of the debt (such as whether there have been or are any post-charge off collections activities, whether it is one of multiple debts owed, the age of the debt, and whether an enforceable security interest exists). This may include reviewing contracts to determine applicable provisions. Researches status of the debtor(s), including location to understand which laws and recovery options apply. Calculates and tracks amounts owed by debtors and applies payments properly to interest, costs and fees, and damages. Evaluates debt posture to understand status of debt at time payment is received, including whether payment is being made pursuant to a settlement arrangement or agreement, garnishment, or otherwise. Education/Certification: A two-year college degree (Associate's degree in Business, Finance, or Paralegal Studies) is required. Bachelor's degree in business, finance, or related field preferred. Experience Required: One to three years of recent experience in a legal, debt collection, or related field. Working knowledge of all applicable federal and state consumer credit collection laws and regulations, i.e., Fair Debt Collection Practices Act, Fair Credit Reporting Act, and the Uniform Commercial Code as adopted in applicable states, as well as bankruptcy laws, preferred. Required knowledge, skills and abilities: Thorough knowledge of collection procedures with strong knowledge of loan products such as consumer loans, credit cards, mortgages, and vehicle loans. Strong communication and interpersonal skills Ability to work well with debtors, colleagues, and third parties Maintain professional appearance and conduct Multi-task oriented Problem solving abilities Ability to operate a PC Proficient with Microsoft Office Suite Ability to stand and sit for 8-hour shifts Ability to work in an office/cubical environment To apply for this exciting opportunity, visit our careers page at ************************** Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Supervises the daily operational activities of the mortgage servicing staff so as to ensure the staff is properly trained and executing duties in accordance with regulations, policies and established procedures. Fosters a productive, rewarding work environment that provides exceptional service to internal and external members in alignment with the Credit Union's core values. Identifies and analyzes opportunities to improve internal processes and documents procedures that provide clarity for staff to perform their jobs accurately and efficiently. Partners with management and other CU departments to provide exceptional service to our members and to help members meet their loan and financial needs. Job Duties: Hire, develop and lead the mortgage servicing staff to ensure that members receive a high quality of service in line with the Credit Union's core purpose of being “Our Members' Trusted Partner for Financial Success”. Ensure employees have the proper tools, resources, training and support to successfully perform the requirements of their job. Establish clear work objectives, timelines, and priorities for self and team. Provide guidance and direction to team to ensure all functions are performed properly and within established time frames. Monitor staff workloads to ensure the department is properly staffed. Perform team functions as needed. Monitor, evaluate and document employee performance, providing appropriate recognition or corrections as needed. Coach with a view to success. Seek out areas for improvement in efficiencies, making recommendations and proceeding with enhancements whenever appropriate and possible. Have in-depth knowledge of mortgage servicing to include, but not be limited to, mortgage and home equity loan programs and terms, escrowing and analysis procedures and compliance, investor accounting and reporting, monetary movement between GL's, and understanding various payment processing options for both the core loans and MS loans. Must have knowledge of new loan import programming for both the core and servicing systems. Must have an excellent working knowledge of the FICS servicing modules to include how to set up the systems to handle loan products, interface funds properly to the GL's, ensure third-party interfaces work, produce reports and letters. Using independent judgment, respond appropriately to complex problems/issues, and identify and close any gaps discovered. Examples of complex issues would involve loans, servicing systems, accounting and third-party interfaces. Develop and document procedures as they relate to the consumer servicing team and provide staff training on specific procedures. Encourage staff input and empower employees to make proper decisions within the scope of their job. Actively support management in achieving established department goals. When required, actively participate in department and organizational projects, representing the best interests of the Loan Services Department. Maintain a solution-oriented viewpoint when interacting with members, employees, vendors and other Credit Union departments. Anticipate, identify and analyze situations, and develop or offer solutions. Manage employee, Credit Union board/committee member loans (service, audit, research, folder security, etc.). Ensure that member and Credit Union information is treated with the utmost confidentiality and security to support the Credit Union's core purpose of being “Our Members' Trusted Partner for Financial Success”. Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department. Perform other duties as assigned by management. Requirements Experience and Knowledge: Minimum three years' experience in a financial institution. Experience in lending or loan servicing is desired. Minimum two years supervisory or team lead experience, with demonstrated ability to research, analyze and resolve complex issues. Demonstrates experience making prudent, independent decisions that are timely, well-researched and reflect awareness of impact. Familiarity with secondary market servicing preferred. Knowledge of consumer/mortgage loans, loan documentation requirements, pertinent regulations and other financial services preferred. Thorough knowledge of Credit Union products and services, features, and benefits. Proficient in the use of personal computer applications (i.e. Microsoft Office products and the Internet) and in-house software. Demonstrates ability to learn new software. Education: Associate's degree (bachelor's degree desired) in business or related field, and/or successful completion of a specialized course or study in real estate; or equivalent work experience in lieu of degree. Interpersonal Skills: Demonstrates excellent interpersonal skills. Able to handle difficult situations appropriately and professionally, de-escalating when necessary. Takes the initiative in responding courteously and efficiently to internal and external members through various delivery channels. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members. Possesses strong leadership skills. Serves as a positive role model to others. Able to gain the cooperation of others and interact with internal/external contacts and all levels of staff appropriately. Demonstrates willingness and ability to train others effectively. Functions effectively within a team environment. Communication: Demonstrates excellent oral and written communication skills. Other Skills: Experience handling detailed type tasks. Demonstrates outstanding attention to detail and accuracy. Demonstrates ability to research and analyze complex issues. Makes independent decisions to resolve complex issues appropriately. Displays excellent organizational, time management and problem-solving skills. Able to manage a heavy workload through prioritizing tasks, organizing paperwork and meeting deadlines. Able to make prudent decisions that are timely, well researched and reflect awareness of impact. Salary Description $70,747.20-$88,434.00 (Depending on Experience)

Job Scope: The Business Development Manager drives Sunward's membership growth and product engagement by building and managing strategic relationships with local businesses, schools, nonprofits, and community leaders. This role translates organizational objectives into actionable plans, executes initiatives to strengthen Sunward's visibility and credibility, and identifies opportunities that deliver measurable impact on the financial wellness of members. The position requires both strategic insight and hands-on execution, including planning and coordinating outreach efforts, managing partnerships, and addressing operational challenges within established procedures, while collaborating across internal teams to ensure alignment and consistency in messaging. Essential Functions Drive membership growth by identifying and pursuing business development opportunities with local employers, community organizations, and underserved markets, and develop plans to increase penetration within top Select Employee Groups. Establish and maintain strategic relationships with local businesses, schools, nonprofits, and associations to promote Sunward products and services. Represent Sunward at community events, financial wellness workshops, networking functions, and select sponsorship activations to enhance visibility and credibility. Coordinate and execute onsite visits, presentations, and membership initiatives to support existing Select Employee Groups. Collaborate with marketing, business services, lending, and retail teams to support promotions, product launches, and targeted outreach campaigns. Monitor competitive activity, community trends, and business development performance metrics to inform outreach strategies and execution. Support the promotion and delivery of financial literacy programs in partnership with the Community Engagement team, focusing on outreach and execution rather than program design. Requirements Qualifications: Experience and Education 6+ years of experience in business development, outside sales, or community engagement, preferably in financial services and/or the Albuquerque area. Demonstrated track record of driving measurable growth or impact through partnerships, campaigns, or business development initiatives. Bachelor's degree in business, marketing, communications, or a related field, or equivalent experience. Leadership Competencies Demonstrates strategic thinking and initiative, able to translate organizational objectives into actionable plans. Highly collaborative, able to work effectively across teams and influence without direct authority. Self-starter with strong organizational and time management skills, able to manage multiple priorities in a fast-paced environment. Exercises practical judgment to resolve issues, adapt to evolving priorities, and manage multiple initiatives simultaneously. Demonstrates accountability and integrity in decision-making and interactions with external and internal stakeholders. Knowledge Comfortable with data analysis, reporting, and using insights to inform strategy and operational execution. Knowledge of financial services products, industry trends, and community/business engagement practices preferred. Understanding of compliance requirements and organizational policies relevant to business development. Strong proficiency with Microsoft Office applications. Skills/Abilities Proven ability to build and maintain strategic client relationships and partnerships Excellent verbal, written, and presentation skills, with the ability to communicate effectively to diverse audiences Ability to travel locally throughout Albuquerque and surrounding areas to meet with partners, attend events, and conduct onsite visits; valid driver's license required Able to operate independently while coordinating with multiple teams to achieve business objectives Comfortable navigating fast paced, evolving environments where processes may be established iteratively Physical Requirements/Work Environment Frequent use of standard office equipment, including computers, phones, and printers. Ability to participate in extended periods of meetings, presentations, and community events, sometimes requiring standing or walking for several hours. Occasional lifting of materials or event supplies up to 25 pounds. Work is primarily performed in an office environment but also requires regular offsite travel to client locations, community events, and Sunward facilities. Position may require occasional evening or early morning hours to attend events, meetings, or partner activities. Salary Description $107,140.00-$133,925.00 (Depending on Experience)

Responsible for the analysis and performance of Sunwards loan portfolio. Assists with the development of data-driven strategies and reporting to assess and enhance loan performance. Collaborates with various departments to provide insight into loan portfolio trends and performance metrics that align with the credit union's strategic goals to become the economic engine of the Southwest. Essential Job Duties: Portfolio Analysis: Analyze loan product performance, identifying trends related to performance, growth, profitability, and overall portfolio health. Evaluate portfolio segmentation (e.g., loan types, geographies, credit scores) to identify areas of strength and risk, providing data insights for lending strategy adjustments. Collaborate with Finance to ensure accurate forecasting of origination and loan growth calculations to support the annual budget and growth targets. Develop and maintain key risk metrics, including delinquency ratios, net charge-off ratios , profitability, loan portfolio performance and product trends. Build dashboards to monitor performance factors and present these insights to management and key stakeholders, enabling real-time decisions. Present portfolio performance insights and recommendations to relevant committees and Sunward Lending Leaders. Benchmark Sunward's portfolio performance against peers and competitors to identify performance gaps and propose actionable adjustments. Monitor borrower and portfolio trends in response to changes in economic conditions, including interest rate movements, unemployment trends, and housing market dynamics. Provide data-driven insights to support the review of underwriting guidelines, credit risk policies, and loan pricing strategies. Assist with the design and development of dashboards for lending and reporting, including interactive tools for loan portfolio visualization. Enhance scenario analysis and market forecasting tools to optimize business strategies and capital planning. Monitor portfolio concentration risk (e.g., geographic concentration, borrower segments) and recommend adjustments to mitigate exposure. Provide insights beyond profitability and product performance or production to include but not limited to member experience, workforce management, and competitiveness. Collaboration, Reporting and Project Management: Partner with business users to interpret data findings, providing insights and suggesting potential adjustments to business strategies. Support Lending with financial reporting and effectiveness metrics. Build and maintain a forecasting framework for portfolio performance metrics. Work with Project Management Officer (PMO) to facilitate the effective scoping, reporting, and management/implementation of the projects. Directly and indirectly supports cross-functional teams of business unit leaders, analysts, internal stakeholders, and external partners (vendors) to facilitate the on-time. Perform other duties as assigned. Requirements Experience & Education: Minimum six years' combined experience in financial portfolio analysis, consumer and commercial loan underwriting requirements, or a closely related field Minimum bachelor's degree in business administration, finance, accounting, data science or related field, or more than six years of related experience. Knowledge: Strong knowledge of regulatory requirements, including but not limited to Equal Credit Opportunity Act (ECOA), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) / Anti-Money Laundering (AML), UDAAP (Unfair, Deceptive, or Abusive Acts or Practices), Allowance for Credit Losses (CECL/IFRS9 standards) Familiarity with loan underwriting, loan origination, loan growth, and financial statement analysis. Strong financial acumen with experience in budgeting, forecasting, and P&L management. Familiar with statistical methods (e.g correlation, regressing, clustering, etc.) Knowledge of data visualization tools like Tableau or PowerBI, Oracle Business Intelligence, or similar tools. Required Skills/Abilities: Strong proficiency in Microsoft Office applications, particularly Word and Excel. Advanced analytical, quantitative, and problem-solving skills. Proven ability to analyze loan portfolio performance and communicate risks effectively. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 5 pounds at times. Salary Description $92,668.80 - $115,836.00

Job Scope: The Asset Recovery Specialist 1 supports post-charge-off recovery efforts by learning to evaluate charged-off loans for collectability, contacting borrowers under guidance to explore repayment options, and assisting with vendor relationships with third-party collection agencies. The role gains experience with skip tracing, reconciliation of recovery payments, levy processing, and vendor oversight tasks. Working closely with more experienced team members and following established procedures, this position helps advance the credit union's loss recovery and compliance strategies by contributing to recovery efforts while developing professionalism and understanding of regulatory requirements. Essential Functions Learn to process charged-off loans in accordance with credit union policy and regulatory requirements under guidance. Assist in reviewing loan history, collateral status, and borrower financials to begin assessing collectability. Accurately document charge-off decisions and complete loan system updates as directed. Support the processing and maintenance of accurate records for IRS Form 1099-C filings in compliance with applicable laws and regulations. Under supervision, initiate contact with borrowers after charge-off to discuss repayment, settlement, or workout options following established scripts and policies. Assist with negotiating and documenting settlements and repayment terms on consumer secured loans, unsecured loans, and credit cards within delegated authority. Practice handling sensitive conversations with professionalism and empathy while learning to protect the credit union's interests. Maintain accurate records of all member interactions and payment agreements in the system of record. Support the assignment of charged-off accounts to third-party collection agencies based on strategy and collectability as directed. Help monitor and evaluate performance of collection vendors, including recovery rates and compliance, and learn to escalate issues appropriately. Assist experienced staff in coordinating with agencies, audits, and escalations. Conduct skip tracing using approved tools and databases to locate borrowers or verify information with guidance. Assist in researching deceased, bankrupt, or out-of-contact borrowers for additional recovery options. Help monitor and reconcile recovery payments from members or third-party agencies. Ensure accurate application of recoveries to the appropriate loan accounts as trained. Prepare or assist with monthly reporting of post-charge-off collections, settlements, and agency activity. Learn to review and process Tax Levies and Child Support Bank Levies in compliance with applicable laws and regulations under guidance. Maintain detailed documentation of levy requests, actions taken, and funds remitted. Support communication with members and applicable government agencies regarding levy status and requirements. Follow policies and procedures to ensure all collection, levy, and recovery activities comply with FDCPA, UDAAP, UCC, and internal policy. Maintain detailed and organized records of collection efforts, levies, and payments. Support internal and external audits with necessary documentation and explanations. Perform other duties as assigned by management. Requirements Qualifications: Experience and Education Minimum 2 years of related experience in collections, charge-off recovery, skip tracing, or a similar financial services environment. Associate's degree in business or a related field OR an equivalent combination of education, coursework, certification, and related work experience providing foundational knowledge of collections or lending practices. Knowledge Foundational understanding of consumer lending, charge-off policies, levy processing, and recovery procedures, with willingness to build deeper expertise through training. Emerging familiarity with collection systems, vendor processes, or skip tracing platforms. Knowledge of MS Office (Excel, Word) and basic data reconciliation. Awareness of (or willingness to learn) legal collection processes and terminology, FDCPA, UCC, levy regulations, and consumer protection laws. Bilingual skills (English/Spanish) a plus. Skills/Abilities Developing skills in negotiation and conflict resolution, with openness to feedback. Ability to follow legal and regulatory compliance procedures accurately. Emerging ability to support vendor oversight and relationship management tasks under guidance. Analytical thinking and attention to detail when processing, reconciling, or documenting information. Effective time management and follow-through on assigned tasks. Professional communication with members, vendors, and team members; respectful and empathetic approach to sensitive situations. Physical Requirements/Work Environment This position is performed primarily in a professional office environment with extended periods of sitting at a desk, working on a computer, and using standard office equipment such as phones, copiers, and printers. Regular use of keyboard, mouse, and other data entry tools is required; ability to view and interpret data on screens for extended periods. Work is generally performed during standard business hours; however, the position may occasionally require evening hours to complete outbound member contacts, coordinate with vendors, or handle urgent levy processing. The role operates under a hybrid or in-office schedule based on business needs and may require flexibility in reporting location. Minimal lifting (up to 10 pounds) of files or office supplies may be required. Noise levels are typically moderate and consistent with a standard office environment. Salary Description $23.04-$28.80 (Depending on Experience)

The Talent Pool Branch Manager provides leadership and operational oversight while serving as a branch manager within our branch network. This position will initially be assigned to the Golf Course branch for approximately six months to train and work alongside an established team. Following training, the Talent Pool Branch Manager may be reassigned to another branch as vacancies or business needs arise, ensuring seamless leadership transitions and continuity of service. This role is designed for leaders who are adaptable, collaborative, and committed to driving team performance and member satisfaction across multiple locations. Essential Job Duties: Leadership: Liaise with HR and OD to hire, develop and lead the branch staff in effectively utilizing service and sales skills to achieve branch goals. Oversee the daily workflow of the department. Provide constructive and timely one-on-ones and performance evaluations. Effectively coach, mentor, motivate, and manage the staff to ensure delivery of communications to employees in a timely and accurate manner while maintaining the Credit Union's high standard of quality. Ensure that the department fosters a productive, rewarding work environment that provides for the development of employees; meets all established goals and metrics; and operates within the Credit Union's core values. Provide training and ensures adherence to internal controls, procedures and security guidelines to minimize risk to the Credit Union and its employees. Branch Performance: Drive branch financial growth by meeting and exceeding key performance indicators (KPIs) and at-risk metrics, ensuring the branch's financial success. Actively engage with the community to expand business opportunities and foster relationships that contribute to the growth and sustainability of the branch. Act as backup to branch staff when needed. Uphold the Credit Union's compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures. Report unusual or suspicious activity in writing to the Legal and Compliance Department. Collaborate actively with peers and management to develop sound business practices to achieve branch production goals in alignment with the Credit Union's core purpose. Develop strong relationships with all SLFCU stakeholders, exhibiting the Credit Union's core values to enhance membership growth and loyalty. Plan and contribute to the budget process, recommend staff and department additions, identify cost- saving solutions and focus on maintaining branch expenses within the approved budget limits. Maintain up to date knowledge of policies, procedures, systems and processes to support the achievement of departmental and organizational goals. Maintain the branch to be member and employee friendly, safe, secure and functional. Complete annual BSA and OFAC training. Working with leadership to plan, direct and implement member experience initiatives and activities to reach established goals. May ensure coordination, communication, security and service between tenants and the Credit Union through effective relationship management. May perform consumer lending and business service support functions as needed. May manage vendor relationships and the risks associated with implementing new technology and services as well as overseeing existing relationships to ensure seamless delivery. Member Service Operations: Ensure effective processes are utilized to create and sustain seamless delivery of products and services to members. Manage branch-related risks, decisions and policies in a manner that provides for maximum service value to members and minimal risk to the Credit Union. Actively listening to and assessing the needs of the member, explaining the features and benefits of targeted products and services, and offering targeted solutions to meet the member's needs. Requirements Required Skills/Abilities: Excellent interpersonal and leadership skills. Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication. Strong organizational skills in managing multiple initiatives. Strong verbal and written communication skills, with the ability of articulating financial concepts and Credit Union product value clearly and persuasively while demonstrating strong business acumen. Knowledge: Strong understanding of consumer loans. Education and Experience: Minimum 6 years' combined experience within a financial institution, supervisory role, managerial role or related experience. Minimum Bachelor's degree equivalent, or more than 6 years of related experience. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Flexibility regarding schedule, with the ability to open/close branch and work Saturdays as needed. Must be able to lift 20 pounds at times. Salary Description $72,629.60-$90,787.00 (Depending on Experience)

This role plays a pivotal part in advising, reviewing, and evaluating member's lending needs for personal loans and credit cards. Schedule: Monday-Friday 8:30AM-6:00PM (Day off during the week), Saturdays 8:30AM-2:30PM. Essential Job Duties: General loan responsibilities: Evaluate loan applications and documentation by confirming creditworthiness. Improve loan applications and documentation by informing the applicant of additional requirements. Complete loan contracts by explaining provisions to the applicant; obtaining signatures and notarizations; collecting fees. Help members by answering questions, responding to requests. Maintain confidence by keeping loan information confidential. Ensure compliance with all regulatory requirements and internal policies. Manage the loan process from application to disbursement and beyond, including regular follow-up with members to assess their financial status. Educate and advise members on such matters as appropriate financial planning, policies, and rates. Provide comprehensive memo notes for the underwriter's review that contain relevant information to assist in loan decision-making. Perform other duties as assigned by management. Consumer loan responsibilities: Input information into the consumer loan operating system. Manage the loan process from application to disbursement and beyond, including regular follow-up with members to assess their financial status. Evaluate credit worthiness and utilize credit reports to verify accuracy of the loan application. Verify and inspect collateral offered. Calculate loan payments, determine loan to value (LTV) and ascertain loan payoffs to other financial institutions. Requirements Required Skills/Abilities: Excellent interpersonal and negotiation skills. Excellent organizational skills and attention to detail. Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication. Strong organizational skills in managing multiple initiatives. Strong analytical and problem-solving skills. Proficiency in assessing creditworthiness and understanding credit scoring systems Proven ability to meet and exceed sales targets Bilingual abilities may be preferred, depending on the market served Knowledge: Basic knowledge of consumer loan products, regulations, and market trends Basic knowledge of compliance with federal and state lending regulations (e.g., Equal Credit Opportunity Act, Fair Lending, Truth in Lending Act) Education and Experience: Minimum one year' experience in financial institutions or related experience Minimum high school diploma/GED or more than one year of related experience Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 5 pounds at times.

Develops positive relationships with internal and external members, exhibiting the Credit Union's core values to enhance membership growth and loyalty while meeting the member's financial needs. Effectively analyzes all available information to identify and recommend the best products and services in order to exceed member expectations. Works effectively in a fast-paced environment with a variety of demands. Job Duties: Assist members with any account related services Exceed members' expectations through efficient, proactive and accurate service to ensure superior member service via a variety of delivery channels Provide a superior member experience by: Actively listening to and assessing the needs of the member Explaining the features and benefits of targeted products and services Offering targeted solutions to meet the member's needs Focusing on phone availability to ensure we are assisting members as efficiently as possible Recognize and act upon potential membership and service opportunities to promote membership growth and loyalty Uphold the Credit Union's compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures Report unusual or suspicious activity in writing to the Legal and Compliance Department Ensure member and Credit Union information is treated with utmost confidence and security, including adherence to member identification and shred procedures, to support the Credit Union's core purpose of being the member's trusted partner Observe and communicate in a timely manner all potential risks to ensure the safety and security of the members and employees Contribute to a productive, team-oriented work environment while meeting all established goals and metrics, and operating within the Credit Union's core values Develop and maintain up to date and thorough knowledge of Sunward policies, procedures, systems and processes Able to work in a fast-paced environment, successfully meeting service level agreements Complete annual BSA and OFAC training Perform other related duties as assigned Requirements Experience and Knowledge: Minimum one year' customer service experience. Prior financial institution and/or contact center experience preferred. Thorough knowledge of Credit Union products and services, features, and benefits. Exhibits ability to cross-sell effectively. Demonstrated sales skills and a willingness and ability to apply those skills on the job through incoming member calls and outbound follow-up calls. Proficient with the use of personal computer applications. Demonstrates ability to learn and effectively utilize in-house programs and third-party software. Education: High school diploma or GED equivalent. Interpersonal Skills: Possesses strong interpersonal skills. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members. Able to handle difficult situations and persons in a positive and professional manner, exhibiting empathy and understanding. Able to formulate creative solutions that strengthen the Credit Union's relationship with members. Functions effectively within a team environment. Communication: Possesses strong verbal/written communication skills. Demonstrates excellent telephone etiquette. Must be able to establish rapport with members over the phone. Able to explain financial concepts, policies and procedures clearly and succinctly to others. Other Skills: Demonstrated ability to ensure that documentation produced is accurate and meets all organizational guidelines and policies. Exhibits problem-solving skills; identifies and resolves problems in a timely manner and gathers/analyzes information skillfully. Maintains high standards in accuracy, adaptability, and initiative. Demonstrates excellent organizational and time management skills; able to handle/prioritize multiple tasks effectively. Salary Description $20-$22 (Depending on Experience)

Oversee all Credit Union collection activities, ensuring workflows align with departmental goals and comply with policies and applicable laws (including bankruptcy and FDCPA, UCC and other governing acts). Coordinates with third parties (attorneys, repossession agencies, insurance agents, and realtors) to mitigate risk and loss. Fosters a positive, growth-oriented team culture and shares loss mitigation expertise across departments. Collaborate with internal partners-including Mortgage, Loan Servicing, Lending, Contact Center, Portfolio Analytics and Branch Operations-to support members' loan needs. Requirements Main responsibilities: Hire, develop and lead the Loss Mitigation staff to ensure proper and timely processing of all collection transactions, making certain that members receive a high quality of service in harmony with the Credit Union's core purpose of being “Our Members' Trusted Partner for Financial Success”. Write and develop job descriptions as the department continues to grow to ensure the structure of the department is aligned to the organizational goals. Manage the loss mitigation function to minimize financial loss and legal/compliance risk to the Credit Union while maximizing assistance to members experiencing financial difficulty. Analyze and develop appropriate recommendations for workflows, loan restructuring, foreclosure, fraud, repossession and charge-offs. Coordinate solutions for recovery with the asset recovery manager. Assist with marketing of foreclosed property and approve repossession of vehicles. Prepare annual tax-reporting documents regarding charge-offs (that is, issue IRS Form 1099Cs as appropriate). Work closely with legal counsel on pursuing debtors. Participate in mediations and arbitrations and testify in court when required. Monitor, review and report collection activity performed on all delinquent loans, credit cards, overdrawn deposit accounts and returned checks. Oversee the administration of the Courtesy Pay program, including repayment plans. Prepare monthly reporting regarding delinquency trends, changes to strategy, and team member KPI's for submission to the VP of Special assets. Administer and monitor the collection system software AKUVO to ensure efficient and effective collection processes. Analyze and work with portfolio analytics to understand data being imported and to develop effective technical enhancements. Analyze, develop and recommend effective loss mitigation enhancements to increase service efficiency and effectiveness. Ensure compliance of documentation retention guidelines and storage for all collection files. Communicate effectively with senior management, staff, loan officers, peers and executive leadership team. Review and approves hardship requests from members experiencing financial challenges. Facilitate workout packets that are higher than the managers approval threshold, providing background and recommendations for each case. Prepare loan modifications. Oversee processing of garnishments (from all states' agencies and from private parties) and IRS tax levies; understand different processing requirements for different garnishments and levies. Provide superior member experience by fostering a department where Loss Mitigation reps: · Actively listen to and assess the needs of the members · Explain the features and benefits of targeted products and services · Offer targeted solutions to meet the members' needs Ensure proper reporting of loan-related information to third parties (including credit reporting agencies). Ensure accurate development and monitoring of department budget. Collect empirical data to help gauge the volume of the department's work, which should help ensure employees have the proper tools and resources to successfully perform the requirements of their job. Create development tools to help team members improve their performance and efficiency as it aligns with the credit unions goals. Performs other duties as assigned. Required Skills/Abilities: Possesses superior interpersonal skills. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members. Able to handle difficult situations and people in a positive and professional manner. Possesses strong leadership skills. Consistently sets a good example and serves as a positive role model to others. Function well within departmental and cross-functional teams. Able to work proactively with team members in developing and achieving a common goal. Demonstrates willingness and ability to train others effectively. Able to supervise and train employees, to include organizing, prioritizing and scheduling work assignments. Able to review real estate appraisals and credit reports and detect possible errors. Exhibits exceptional problem-solving skills; identifies and resolves problems in a timely manner and gathers/analyzes information skillfully. Demonstrates excellent organizational and time management skills; able to handle/prioritize multiple tasks and projects and meet departmental deadlines. Possesses superior verbal and written communication skills. Able to explain collection and/or lending-related topics to others clearly and succinctly. Knowledge: Exceptional understanding of applicable laws, including the Fair Debt Collections Practices Act, the Fair Credit Reporting Act, the Telephone Consumer Protection Act, the UCC, and bankruptcy proceedings, as well as understanding how lawsuits and judgements operate in different states and how to domesticate judgments. Thorough knowledge of Sunward loan policies. Thorough knowledge of Credit Union products and services, features, and benefits. Advanced proficiency with personal computer applications (e.g., Microsoft Office applications, the Internet and artificial intelligence) demonstrates the ability to learn and effectively utilize multiple software systems, including third party collection software. Education and Experience: Minimum six years' collection experience in mortgages, consumer loans and credit cards. Minimum three years' experience in a supervisory or team lead role. Associate's degree or completion of a specialized course of study in business or related field, or equivalent experience. Bachelor's degree preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 20 pounds at times. Salary Description $80,699.20-$100,874.00 (Depending on Experience)

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Commercial & Construction Loan Processor II to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based out of our Gibson Operations Center in Albuquerque, NM, with hybrid opportunities after a period and according to manager discretion. Join the rest of our teammates and become eligible for a generous benefits package that we offer: Medical, Dental and Vision Insurance 401(k) Retirement savings program 401 (k) employer match Paid time off with accrual starting from day one. 11 Paid holidays off during the year! Tuition Reimbursement for College Degrees Employee Clothing Advance Fitness Reimbursement Program Employer paid Life Insurance Employee Assistance Program Employer paid Short- and Long-Term Disability Insurance Travel Assistance Program This is what we would like you to do: Responsible for working directly with assigned Commercial Loan Officers, Business Loan Officers and commercial lending clients to provide assistance in the loan application, documentation and closing process. This will include on-going record keeping and acting as a liaison between external partners to complete each loan package. Responsible for providing on-going, complex administrative support for commercial/business members and providing general support to assigned partners. Supports and works closely with our Credit Analyst partners. Interfacing with members to provide assistance in the preparation of loan documents and origination of loan files. Works closely with the Commercial Servicing department for funding, loan proceeds disbursements and maintenance of loan files. Provides effective and efficient administration of installment, commercial, construction and real estate loan collateral files through the timely and accurate processing of all documents and entries. Ensure that files are in compliance with the credit union and regulatory compliance requirements. Primary Job Duties: Assumes responsibility for the effective performance of assigned clerical, secretarial, and loan processing functions. Provides support to assigned Loan Officers to complete loan applications. This will include but not limited to: Ensuring all needed documentation is in the file, reviewed and uploaded at all stages of the process. Conducts a first review of due diligence to ensure the loan file is complete and accurate. Contacting the prospect or member to supply updates on loan status or to collect information as needed. Contacting Title companies to place request, clear items, coordinate closings. Makes transfers for businesses as needed for loan fees and retainers. Purges loan files that did not close, ensuring that all sensitive information has been destroyed properly. Maintains a list of pending and exception items that are outstanding. Follows up with the appropriate parties clear these items and notifies management of the existence, status and remedy to all items. Ensures that business members and prospects have copies of documentation as required or requested throughout the process. Starts, maintains, organizes and updates business files for loan as they progress and/or close. Assumes responsibility for establishing and maintaining effective business relations with members. Maintains the Credit Union's professional reputation, including professional conduct and personal appearance. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Credit Union personnel and with management. Education/Certification: High School Diploma or equivalent Specialized certification or licensing, completion of specialized training courses, or job-specific skills acquired through an apprenticeship program. Experience Required: Three to five years' prior experience in a commercial environment. Prior experience with Commercial Loan documents. Experience with Laser Pro a plus. Experience interacting with Title Companies for review of fees, clearing items, scheduling closings, etc. Required knowledge, skills and abilities: Accepted commercial lending practices. Familiarity with business loan programs and service requirements. Ability to understand real estate title insurance/binders. Accurate and attentive to detail. Well organized. Strong typing abilities. Ability to assist others. Must be able to handle multiple responsibilities throughout a day. Ability to meet deadlines, deal with sensitive information and problem resolution. Self-starter that can work independently and in a team environment. Ability to work with legal documents and identify/interpret data as needed. To apply for this exciting opportunity, visit our careers page at ************************** Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a BSA & Fraud Analyst II to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our Gibson Operations Center in Albuquerque with hybrid opportunities after a period and based on managers discretion. Join the rest of our teammates and become eligible for a generous benefits package that we offer: Medical, Dental and Vision Insurance 401(k) Retirement savings program 401 (k) employer match Paid time off with accrual starting from day one. 11 Paid holidays off during the year! Tuition Reimbursement for College Degrees Employee Clothing Advance Fitness Reimbursement Program Employer paid Life Insurance Employee Assistance Program Employer paid Short- and Long-Term Disability Insurance Travel Assistance Program This is what we would like you to do: The BSA & Fraud Analyst II is responsible for safeguarding the credit union staff, management, volunteers, and membership from illicit activities by conducting in-depth monitoring, investigation, and analysis of financial transactions to detect and prevent fraud, money laundering, and other financial crimes. This role ensures adherence to critical regulatory requirements including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), and the Patriot Act, The analyst also ensures compliance with the National Automated Clearing House Association (NACHA) operating rules, as well as guidelines related to Member Due Diligence (MDD) and Member Identification Program (MIP) regulations and guidelines. Additionally, the role involves providing training and support to staff. Primary Job Duties: Assumes responsibility for assisting in implementing, maintaining, and monitoring the credit union's Bank Secrecy Act compliance program to ensure conformity and adherence with all applicable state and federal laws and regulations. Performs quality controls reviews and monitoring pertaining to the BSA, AML, OFAC, MDD, and MI compliance using industry standard and regulatory guidance. Research, analyze, and investigate member account behavior for potential suspicious activity and/or money laundering; track trends and detect unusual activity or behavior; monitor large currency activity and transactions. Review branch currency transaction report (CTR), negotiable instruments, update Monetary Instrument Logs and e-file to FinCEN in a timely matter. Review changes in account balances, cash structuring in deposits, loans payments, certificate of deposit purchases, wire and ACH processing - determine if transactions are suspicious in nature. Conduct comprehensive, in-depth investigations into suspicious activity and fraud referrals, analyzing complex accounts and transaction patterns to detect and disrupt financial crime. Upon reviewing unusual activities, determine if suspicious activity report (SAR) should be filed with the Financial Crimes Enforcement Network (FinCEN). Compile data, create narrative and file SAR within regulatory time frame, maintain proper records and files to ensure efficient and consistent reporting of all suspicious investigations. Create a monthly Board of Directors SAR report and act as back up for BSA Fraud Manager. Assumes responsibility for management of the dormant accounts and escheatment of abandoned member property. Identify high risk members and accounts at account opening and risk rates as appropriate. Recognize and escalate high risk suspicious activity to BSA & Fraud Manager. Assists BSA & Fraud Manager with FISOA Alerts, Access Cards, and research. Responsible for forwarding FISOA Alerts to an established FISOA list of employees within the credit union. Responsible for creating an access card for new employees. Access level is set according to job description. A card is removed from the system due to damaged, lost, stolen or termination of employment. Any damaged, lost, or stolen are reissued a new card. This duty was given back to Security. Education/Certification: Certified Bank Secrecy Act Professional (CBSAP) required, or ability to earn within 18 months. Associate degree preferred High School Diploma required Experience Required: Three-year financial institution experience Member Service Experience or Teller experience highly preferred but not required Required knowledge, skills and abilities: Knowledge of BSA compliance Knowledge of other related rules and regulations Knowledge of BSA automated monitoring software Knowledge of financial institution core system software Knowledge of credit union policies/procedures Moderate to high level of skills in the use of Word & Excel Must maintain knowledge of the rules and regulations for BSA, USA Patriot Act, and OFAC, and NACHA) regulations and rules. Ability to maintain a high degree of integrity and confidentiality Excellent oral, written and presentation skills Strong critical thinking skills Ability to multi-task with consistent accuracy Excellent analytical skills Interpersonal skills and ability to work well with members/staff To apply for this exciting opportunity, visit our careers page at ************************** Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Scope: Responsible for administering and facilitating Sunward's third-party risk management, business continuity, and related risk programs under the direction of the VP, Risk Management. This role coordinates day-to-day program activities across vendor relationship owners (VROs) and business units, supporting both new and existing vendor due diligence, business continuity plan updates, and issue management tasks. It provides guidance to stakeholders on how to review, interpret, and meet program requirements, ensures adherence to established compliance procedures, and escalates concerns appropriately. This position also works closely with Legal, Information Security, and Compliance to coordinate technical and compliance reviews, and collaborates with VROs and internal partners to understand contract content, risk allocation, and potential gaps related to confidentiality, subcontracting, regulatory compliance, service levels, data requirements, and breach liability. It identifies operational issues, recommends refinements to processes, and ensures consistent application of standards across the organization, operating with limited autonomy and focusing on supporting departmental goals through strong coordination and operational enablement. Essential Functions Maintains Sunward's vendor management and business continuity policy and program, including program documentation. Ensures activities are performed and records are retained in compliance with applicable laws, regulations, and Sunward's policies and procedures, escalating concerns as necessary. Looks for opportunities to improve processes in the business continuity and third-party management lifecycles, recommending refinements to procedures and supporting program updates to enhance operational accuracy and efficiency. Administers and maintains software program(s) (e.g., Tandem) used for vendor, contract management, and business continuity functions, ensuring data accuracy and supporting front-line adoption of system changes. Supports VROs' review of contracts and updates of business continuity documents and other materials as part of due diligence, providing clear guidance on program requirements and expectations. Conducts review, in conjunction with Legal, of detailed technical and legal documents. Provides contract redlines to VROs and/or counsel and works with stakeholders to address gap areas or compliance issues within established procedures. Helps VROs and process owners evaluate vendor diligence documents and business continuity documentation-including financial statements and SOC reports-ensuring required reviews are completed accurately and consistently. Reviews vendor risk assessment outputs and business continuity documents to confirm risks have been appropriately assessed; follows up with VROs and business units to resolve inconsistencies and close gaps in documentation. Develops strong working relationships and maintains ongoing communication with VROs and business units to support day-to-day execution and consistent application of program standards. Provides reporting and analysis regarding overall program performance, including vendor risk, VRO adherence, and compliance with business continuity requirements, informing operational decision-making and tactical planning. Assists with regulatory examinations, audits, and similar inquiries, supporting documentation requests and helping prepare and execute management responses. Works with the VP, Risk Management to support business unit adherence to the risk acceptance program, helping ensure processes are followed and exceptions are escalated appropriately. Provides support to the VP, Risk Management in the development and maintenance of the issues management program, assisting with tracking, documentation, and follow-up actions. Performs other duties and responsibilities as assigned in support of departmental and organizational objectives. Requirements Qualifications: Experience and Education Minimum of six years of experience in risk management, business continuity, or vendor management within a financial institution. Demonstrated responsibility for vendor management and/or business continuity program documentation review preferred. Bachelor's degree in liberal arts, business administration, or related field, or equivalent experience. Leadership Competencies Demonstrates high ethical standards and monitors adherence to compliance procedures; conducts routine checks and raises/escalates compliance concerns to leadership as needed. Proven ability to diplomatically influence and contribute to institutional governance processes by coordinating stakeholders, facilitating consensus, and representing operational perspectives. Acts as an operational coach and enabler: provides guidance to VROs and process owners on program requirements, supports adoption of procedures, and follows up to prevent recurrence of issues. Applies practical judgment in day-to-day decisions within established policies and escalates issues outside precedent to the VP, Risk Management. Operates with limited budget authority and restricted autonomy-makes tactical decisions to maintain program continuity and refers strategic or cross-departmental exceptions upward. Self-starter with a high sense of urgency who manages multiple priorities and supports continuous operational improvement. Knowledge Practical knowledge of SOC reports and risk assessments (including inherent and residual risk, along with mitigation and controls) and how to apply those insights to operational workflows. Applied understanding of COSO, risk management frameworks, and/or NCUA examination practices, with the ability to translate findings into program actions. Familiarity with issue management and risk acceptance programs, able to assist in tracking, documentation, and escalation of issues. Proficiency in MS Office and experience administering vendor/BCP software (e.g., Tandem) to support operational execution of programs. Skills/Abilities Superior interpersonal skills focused on stakeholder coordination, influence, and clear communication across business units. Able to professionally represent the institution to regulators, strategic partners, and other third parties in an operational capacity, supporting audits, inquiries, and documentation. Performs effectively in cross-functional teams; strong individual and team contributor who facilitates collaboration among VROs, Legal, InfoSec, and Compliance. Excellent communication skills for understanding, synthesizing, and presenting technical material, policy, program documentation, and operational recommendations. Able to facilitate meetings efficiently, ensuring clarity of expectations, follow-up actions, and program alignment. Advanced business understanding (general banking knowledge preferred) applied to day-to-day program execution. Self-starter with a high sense of urgency and the ability to manage multiple priorities simultaneously with limited direction. Superior analytical skills and critical thinking; able to identify multi-dimensional issues, ask difficult questions, and recommend practical operational solutions. Willingness to learn and adapt quickly with a positive mindset. Proven organizational skills: prioritizes multiple tasks and projects, meets deadlines, and manages resources within established procedures. Understands and applies best practices, continually recommending process and service improvements while operating within defined policy limits. Physical Requirements/Work Environment Primarily office-based work with frequent use of computers, phones, and other standard office equipment. Ability to sit, stand, and work at a desk for extended periods throughout the workday. Occasional lifting or moving of light materials (up to 15-20 pounds) such as files or office supplies. May require participation in meetings, training sessions, or site visits within the organization. Work environment includes deadlines, audits, or regulatory review periods requiring focused attention and multitasking. Ability to communicate clearly in person, by phone, and electronically, including exchanging information with internal stakeholders and external partners. Minimal exposure to environmental hazards; primarily a standard office setting. Salary Description $92,668.80-$115,836.00 (Depending on Experience)