We are seeking a motivated and detail-oriented Portfolio Manager I to join our Commercial Lending team i n our Mifflin and Juniata market . In this role, you will partner with one or more Relationship Managers to support, manage, and grow a portfolio of commercial and industrial lending relationships. You will play a key role in underwriting, monitoring, and servicing loans while providing exceptional service to clients and promoting a full suite of banking solutions.
Portfolio and Credit Management
Collaborate with Relationship Managers in the administration and oversight of commercial loan portfolios.
Monitor and manage portfolio performance, ensuring compliance with loan terms and proactively identifying potential risks.
Analyze financial statements to evaluate borrower creditworthiness and assign appropriate risk ratings.
Maintain accurate and current credit files, financial statements, and loan documentation.
Manage account delinquency and escalate problem loans through timely and thorough reporting.
Credit Analysis and Loan Structuring
Prepare detailed credit recommendations for approval, including covenant analysis and collateral evaluation.
Negotiate credit terms and ensure accuracy and completeness of loan documentation.
Client Engagement and Sales Support
Conduct client interviews to understand financial needs and recommend appropriate lending solutions.
Promote cross-sell opportunities across bank products and services, such as Treasury Management, Insurance, and Employee Benefits.
Participate in business development activities and represent the bank in civic and charitable initiatives.
Transaction Processing and Operational Support
Facilitate financial transactions and support back-office functions, including wire transfers, account transfers, and disbursements.
General Responsibilities
Perform additional duties as assigned to support business and departmental objectives.
Qualifications:
Bachelor's degree in Business, Finance, or a related field (or equivalent work experience).
3-5 years of experience in commercial banking or credit analysis.
Strong understanding of commercial lending policies, procedures, and regulations.
Proven ability to analyze financial statements and assess creditworthiness.
Excellent communication, interpersonal, and relationship-building skills.
Demonstrated sales acumen and client service mindset.
Ability to manage multiple priorities and work independently in a fast-paced environment.
Physical Requirements:
Primarily office-based role; sedentary work with moderate walking, standing, and occasional lifting (10-20 lbs).
Reasonable accommodations may be provided for individuals with disabilities.
Kish is an Equal Opportunity Employer/Affirmative Action Employer Minorities/Females/Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
$114k-163k yearly est. Auto-Apply 26d ago
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General Application
Kish Bank 4.0
Kish Bank job in State College, PA
To apply for a position at Kish, utilize this General Application to submit your information, noting your interests and position(s) desired on your application. Submissions are held for approximately one (1) year. Alternately, if there is a position posted and you would like to apply to this and the specific role, you may apply to both.
Contact Human Resources at ************* or ************* with any questions.
Kish is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
$26k-36k yearly est. Auto-Apply 60d+ ago
Commercial Lending Administrative Assistant
QNB Bank 4.2
Quakertown, PA job
Full-time position currently available in Quakertown, PA. Function: The Commercial Lending Administrative Assistant will provide administrative and office support to Commercial Loan Relationship Managers and the Commercial Loan Manager. The Commercial Lending Administrative Assistant also contributes to the overall efficient operation of the Commercial Loan Department.
General Duties and Responsibilities:
* Assist commercial customers with their loan and deposit account requirements.
* Identify customer concerns and work with other departments in the Bank to maintain customer satisfaction.
* Serve as the liaison between the Relationship Managers, Credit, Loan Documentation, and other internal support departments.
* Verify availability of funds and disbursement requests for advances or pay-downs under lines of credit and/or commitments including construction draw requests.
* Review and/or process document files pre- and post-settlement.
* Assist Relationship Managers with their daily overdraft report and process decisions.
* Assist Relationship Managers with the collection and monitoring of loan payments from the monthly delinquency report.
* Assist Relationship Managers with ongoing identification and correction of pending items from the Pending report.
* Assist Relationship Managers with contacting customers and requesting items from the Financial Exception Report
* Facilitate efficient workflow and overall organization of Relationship Manager's commercial loan portfolio including updating CRM software and coordinating loan closings (with customer, lender, attorney and/or title companies).
* Update Credit Department weekly regarding the Status of Approved Committee Loans
* Update quarterly SAC reports including but not limited to loans, deposits, credit and collateral analysis.
* Prepare outgoing correspondence as required for Relationship Managers.
* Prepare Commercial Loan Documents as need to support the Loan Documentation Department.
* Process and monitor Participation/SNC loans.
* Prepare monthly Sales Reports.
* Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
* Assume other job-related duties as required.
Required Training, Experience, and Education:
* Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
* Must be proficient in various computer applications, including Microsoft Word and Excel.
* Previous commercial loan and/or customer service experience.
* Strong organizational and time management skills.
* Strong oral and written communication skills.
* Strong math skills.
* Ability to solve problems and work independently without supervision, except for complex situations.
* High school diploma plus four years of banking experience or equivalent.
Preferred Training, Experience, and Education:
* Previous documentation experience.
* Previous administrative assistant experience.
* PA Notary Public
$32k-39k yearly est. 10d ago
Peak Time Floating FSR (Teller)
QNB Bank 4.2
Quakertown, PA job
Job Description
HOURS AND LOCATIONS:
Monday through Friday from 10:00 a.m. to 3:00 p.m., and various weekends as needed. Primary work locations are DTO, CSO, CBO, and UPV. Work locations could vary based upon staffing needs.
GENERAL DUTIES AND RESPONSIBILITIES:
Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
Cross-sells deposit and loan products and refers customers to appropriate person or department.
Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
Must be proficient in all aspects of the role of Financial Service Representative.
Able to relate to other people beyond giving and receiving instructions.
Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
Ability to travel between branches.
Assumes additional job-related duties as requested including the ability to work at any branch location.
REQUIRED TRAINING, EXPERIENCE AND EDUCATION:
Regularly required to stand for prolonged periods of time.
Successful experience working with customers and co-workers.
Must complete basic FSR training and new accounts training within the first 6 months of employment.
Ability to lift and maneuver 25-50-pound coin bags.
Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:
Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
Previous or current bank experience desired, but not required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORKPLACE ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires travel between branches and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.
$28k-33k yearly est. 25d ago
Commercial Credit Analyst III
QNB Bank 4.2
Quakertown, PA job
Job Description
GENERAL DUTIES AND RESPONSIBILITIES:
Perform various duties involved with the credit analysis function on all credit relationships as assigned. Develop information for use by the Relationship Managers, Loan Committee, and Board Loan Committee for the purpose of making decisions on new and existing loans. These duties include, but are not limited to:
Collect and analyze credit information from all available sources, including: in-house, other financial institutions, various agencies, etc.
Analyze financial statements and all related material, in part, through use of spreading software.
Attend and participate in customer calls with the Relationship Managers, including the documenting of calls, as requested.
Development and preparation of credit presentations to document credit files and provide the Relationship Managers and/or QNB Loan Committee and Board Loan Committee with the information necessary to make informed credit decisions.
Monitor the maintenance and updating of credit files.
Monitor progress log for all scheduled annual reviews and insure completion of such reviews within the set time parameters.
Review Biweekly Loan Report for accuracy.
Assist in developing new procedures and programming to enhance automation and efficiency.
Assume management of departmental workflow in the absence of the Chief Credit Officer or Credit Dept. Manager.
Review and critique file memos and credit presentations for other Credit Analysts.
Assist in training of Credit Analysts.
May have supervisory authority over Credit Analyst I.
Work directly with other departments to facilitate workflow.
Work directly with customers as needed.
Complete assigned compliance training in a timely manner and demonstrate the ability to apply training to their duties and responsibilities including their supervision of other employees.
Assumes additional responsibilities as requested.
REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:
Must have a Bachelor's degree in business administration specializing in finance, accounting or economics.
Must have a minimum of 5 years credit analysis experience.
Extensive knowledge of financial statements.
Ability to multi-task and work effectively with colleagues, managing time and resources to ensure work is completed efficiently and within established time frame.
Interpersonal skills to represent QNB in a positive manner when dealing with internal and external customers.
Must be proficient in various computer applications, including Microsoft Word and Excel.
$48k-60k yearly est. 17d ago
Loan Services Representative II
QNB Bank 4.2
Quakertown, PA job
Job Description
The Loan Services Representative is responsible for payment of items escrowed for mortgage customers; verifying payment of real estate taxes for those accounts that do not escrow; processing of daily mail payments; verifying that new loan information input to the core is accurate; scanning and indexing loan files to the document imaging system. Handling customer phone calls to answer questions, resolve problems, etc.
GENERAL DUTIES AND RESPONSIBILITIES:
Daily processing of mail payments.
Verify new loan input by other Loan Services employees.
Monitor and disburse taxes, homeowners and PMI insurance for escrow accounts. Update records on the core system.
Monitor non-escrow customer accounts for proof of tax payments.
Scan and index loan files. Verify imaged file is accurately scanned. Sort loan documentation to be retained in file.
Process incoming electronic payments and wires for customers.
Track required insurance coverage on loan collateral. Force-place insurance and collect payment when proof of coverage cannot be obtained. Bill customer, assess fee or set up escrow accounts as needed for force-placed insurance policies.
Compute and process Consumer, Commercial, and Mortgage loan pay-offs. Research to determine legal fees, proper fees to release liens, and if collateral should continue to be held for another QNB loan.
Complete paid loan documentation process, including preparation of satisfaction pieces and financing statement terminations, process Release of Mortgage documentation, forward paid documentation to customers, monitor commercial and consumer lines to verify restriction of lines prior to the satisfaction of collateral.
Serve as telephone contact for Loan Services. Research and solve customer requests including inquiries for proper re-application of payments, Pre-paying loan accounts, change in automatic payment cycles, explaining statement items, all other systems related questions.
Liaison for consumer loan life, accident, and health insurance claims for borrowers. Reconciling and remitting of new premiums and refunds.
Perform various maintenance functions on the core system including input of recording information for consumer and mortgage loans and proper credit bureau codes for closed lines.
Verify loan satisfaction fees paid and reconcile related general ledger account.
Research and respond to credit bureau disputes via E-Oscar web-based technology.
Complete assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
Assume other job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE AND EDUCATION:
Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
High School Diploma or equivalent.
Basic math skills
Keyboarding skills
PREFERRED TRAINING, EXPERIENCE AND EDUCATION:
Experience with Jack Henry Silverlake.
Working knowledge of Microsoft Office Applications (Word, Excel, Outlook)
Previous experience in Loan Services/Operations.
Accounting I
$133k-240k yearly est. 12d ago
Assistant Branch Manager - Country Square Branch (Quakertown)
QNB Bank 4.2
Quakertown, PA job
Job Description
Join QNB Bank as a Full-Time Assistant Branch Manager at our Country Square Branch in Quakertown, PA, and bring your leadership skills to a dynamic, customer-focused environment. This role provides an exciting opportunity to work onsite, where you'll engage directly with customers, support your team, and contribute to building strong relationships within the community. As a vital part of our energetic and professional culture, you will play a key role in problem-solving and ensuring our customers receive exceptional service. Embrace the chance to be forward-thinking in a rapidly evolving banking landscape, all while upholding our core values of integrity and excellence.
This is not just a job; it's a chance to make a real impact every day. Take the next step in your career with us. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. Your journey towards a fulfilling and meaningful position begins here.
Make a difference as a Assistant Branch Manager - Country Square Branch (Quakertown)
As a new Assistant Branch Manager at QNB Bank's Country Square Branch in Quakertown, you can expect an engaging and varied day-to-day experience. Your primary responsibilities will include overseeing branch operations, managing staff, and ensuring excellent customer service. You will conduct performance reviews, provide coaching to team members, and implement strategies to enhance customer satisfaction.
You will also be involved in problem-solving and addressing customer inquiries, which will require you to maintain a deep understanding of our products and services. Your workweek will align with our branch hours: Monday to Thursday from 8:30 a.m. to 5:00 p.m., Friday from 8:30 a.m. to 6:00 p.m., and Saturday from 8:30 a.m. to 12:00 p.m. This schedule allows for a structured yet rewarding environment, offering ample opportunities to engage with customers and contribute to the bank's success.
Are you the Assistant Branch Manager - Country Square Branch (Quakertown) we're looking for?
To be successful as an Assistant Branch Manager at QNB Bank's Country Square Branch in Quakertown, candidates should possess a strong skill set that emphasizes leadership and interpersonal abilities. Excellent communication skills are essential for effectively interacting with customers and team members, fostering a collaborative work environment. Strong problem-solving skills will enable you to address customer concerns proactively and develop innovative solutions that enhance customer satisfaction and branch operations. A customer-centric mindset is crucial, as you will need to prioritize customer needs while aligning with the bank's values.
Additionally, organizational skills are important for managing daily operations and ensuring compliance with banking regulations. Adaptability is another key attribute, as the banking landscape is continually evolving, requiring you to stay informed and embrace new approaches. A commitment to excellence and integrity will also support your success in this role, positioning you as a trusted leader within the branch.
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$45k-55k yearly est. 12d ago
Floating Supervisor - Banking Branch Offices
QNB Bank 4.2
Quakertown, PA job
Job Description
FUNCTION: The Floating Supervisor assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch and Customer Service Center functions.
GENERAL DUTIES AND RESPONSIBILITIES:
Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
Ensures that prescribed schedules and operating policies and procedures are followed.
Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
Opens, closes, and services every type of deposit product at various branch locations. Includes taking and disbursing consumer loans.
Resolves customer problems in a positive and efficient manner.
Responsible for running a branch in the absence of the Branch Management team in an effective and professional manner. Opening and closing the branch as needed.
Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
Able to relate to other people beyond giving and receiving instructions.
Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
Demonstrates the ability to be a role model, leader, and resource to peers.
Is an active member of an internal committee and has the ability to make a meaningful contribution. (Community service committees are not included)
Models QNB's Service and Sales Excellence. Takes personal initiative and is a positive example for others to emulate.
Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc.
Required availability of all operating branch hours which include weekends.
Assumes additional job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE AND EDUCATION:
Must be proficient in all aspects of job.
High School diploma or equivalent.
Previous supervisory experience (Three plus years or more).
Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
Successful in motivating team members in all aspects of QNB's Service Excellence.
Ability to lift and maneuver 25-30-pound coin bags.
Communication skills that model QNB's service and sales efforts; including the ability to identify and fulfill customers' current and future needs.
Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. (completion of some college courses preferred).
Must have strong product knowledge and actively champion and coach for Q2 Service and Sales, referrals and product campaigns.
Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
Successful completion of any two PBA courses as recommend by SVP/CBO or EVP/CRO & CBBO (final grade of "C" or higher).
Must fulfill re-certification checklist.
This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
PA Notary and Medallion Signature Certification.
DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS:
Complete familiarity with the QNB's FSR, platform, and consumer loan application policies, procedures and guidelines.
QNB's sales system and product knowledge.
Previous experience in a Supervisory role
$40k-50k yearly est. 15d ago
Customer Service Center Representative (Call Center)
QNB Bank 4.2
Quakertown, PA job
Full-time position currently available in Quakertown, PA. As a CSC Customer Service Representative I, you will serve as the first point of contact for customers seeking assistance with their banking inquiries and concerns. Your primary responsibility is to provide exceptional customer service by addressing their questions, resolving issues, and promoting bank products and services. You will handle a wide range of customer interactions via phone and email, ensuring a positive customer experience and upholding the bank's reputation for excellence.
Key Functions:
* Customer Support: Respond promptly and professionally to customer inquiries and concerns via phone and email channels.
* Issue Resolution: Efficiently and accurately resolve customer issues, including but not limited to account inquiries, transaction disputes, and technical difficulties.
* Product Promotion: Educate customers about the bank's products and services, promoting cross-selling and upselling opportunities when appropriate.
* Account Maintenance: Assist customers with account maintenance tasks such as password resets, account updates, and address changes.
* Compliance: Ensure all interactions and transactions comply with bank policies, procedures, and regulatory guidelines.
* Quality Assurance: Meet or exceed established performance metrics, including call quality, response time, and customer satisfaction.
* Continuous Learning: Stay informed about the bank's products, services, and industry trends to provide up-to-date information to customers.
* Team Collaboration: Collaborate with team members and other bank departments to resolve complex customer issues and improve overall customer service.
* Feedback: Provide feedback and insights to management regarding common customer issues and potential process improvements.
General Duties and Responsibilities:
* Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
* Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
* Must have strong Product Knowledge skills to evaluate customer needs using open-ended questions and refers customers to the appropriate resource.
* Researches and resolves customer problems in a positive and efficient manner.
* Assists customers with account information and responds to customer inquiries daily. Reviews, verifies, and executes customer transactions including fund transfers, loan/CC payments, contact information changes, stop payments/written statements of unauthorized debits, VCC maintenance (including disputes, increases, hot cards, warm cards, etc) and orders, MCD increases/inquires, check orders, ACH inquiries, and fraud prevention. Provides navigational assistance with online, mobile and telephone banking.
* Follows proposed department schedules and operating policies & procedures as required.
* Brings an overall positive attitude to work every day to boost morale within the Department. (Cultivating Culture, Team building, etc.).
* Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities.
* Required availability of all operating department hours which can include holidays and weekends.
* Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
* Assumes additional job-related duties as requested.
Required Training, Experience, and Education:
* Successful experience working with customers and co-workers.
* Must complete basic CSR training within the first 6 months of employment.
* Must complete additional CSR training requirements as recommended by CSC Manager.
* Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
* Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
* Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
* Must successfully complete Banking of Fundamentals within the first 18 months of employment.
* This position may require compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
* Must fulfill the Continuing Education/Training checklist requirements annually, after first 18 months of employment.
Desirable Knowledge, Abilities, and Skills:
* Previous or current bank experience.
* Customer Service experience in a call center environment.
Department Hours:
The ideal candidate for this position is expected to be available to work any shifts during the hours that the department is open for business. Hours for this department are:
Monday to Friday - 8:00 a.m. to 7:00 p.m.
Saturday - 8:30 a.m. to 4:00 p.m.
$30k-34k yearly est. 10d ago
Assistant Head Teller - Quakertown Commons Office (Supermarket Branch)
QNB Bank 4.2
Quakertown, PA job
Full-time position currently available in Quakertown, PA. Function: The Assistant Head Teller will support the Head Teller in providing leadership, guidance, and direction to the bank's teller staff in order to ensure they provide outstanding customer service to bank customers. The Assistant Head Teller is also responsible for training and developing teller staff to ensure they are knowledgeable about bank products and services.
General Duties and Responsibilities:
* Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes initiative and is a positive example to emulate. Supports the Head Teller in all Q2 initiatives.
* Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
* Must have strong Product Knowledge skills to evaluate customer needs through the use of open-ended questions and refer customers to the appropriate resource.
* Opens, closes, and services every type of deposit product, able to take and disburse loans.
* Provide exceptional Customer service, leadership, conflict resolution, process improvement and clear communication.
* Responsible to assist the Head Teller in the Supervision of the teller area by assigning work, answering questions, solving problems and explaining policies and procedures. Including oversight, development, and coaching of staff to ensure the on-going level of productivity and customer service, as well as fair and equitable distribution of work assignments, by cross training individuals to ensures daily office settlement.
* Assist the Head Teller in managing the branch daily cash needs for better coordination of shipments to maintain overall branch cash limits.
* Perform branch functions requiring an in-depth knowledge of branch transactions, policies and procedures. Including but not limited to ATM settlements, Vault settlements, accurately balancing cash drawers and/or a Teller Cash Recycler (TCR), etc. Oversee adequate availability of daily cash to be ordered as well as shipped out weekly.
* Assist Head Teller in vault oversight and the daily auditing, reporting and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory and security policies and procedures.
* Assist Head Teller to conduct audits of cash drawers, TCRs, Vaults, ATM and all branch logs per policy and/or procedure.
* Ensures that prescribed schedules and operating policies and procedures are followed.
* Assist Head Teller as needed to train and develop new and existing tellers in order to ensure they are knowledgeable about bank products, services, processes and procedures.
* Responsible for running the teller line in the absence of the Head Teller in an effective and professional manner. Required to open and close the branch as needed and be available for all operating branch hours which can include holidays and weekends.
* Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
* Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
* Assumes additional job-related duties as requested.
Required Training, Experience, and Education:
* High school graduate or equivalent.
* Requires basic reading, writing, arithmetic skills and strong communication skills.
* Regularly required to stand for prolonged periods of time- all day if necessary.
* A minimum of 3 years teller experience.
* Familiarity with the bank's products & services, lending policies and guidelines, in order to provide backup for platform.
* Must have an in-depth knowledge of branch transactions and fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
* Must have strong product knowledge and actively champion and coach for Q2 Service and Sales, referrals and product campaigns. Be successful in motivating team members in all aspects of QNB.
* PA Notary and Medallion Signature Certification as needed by Branch.
* This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
* Successful completion of PBA courses as recommend by Branch Manager (final grade of "C" or higher).
* Must fulfill the Continuing Education/Training checklist annually.
$28k-32k yearly est. 10d ago
Individual Retirement Account Specialist
QNB Bank 4.2
Quakertown, PA job
Job Description
Join QNB Bank as a Full-Time Individual Retirement Account Specialist and immerse yourself in an exciting and dynamic banking environment right here in Quakertown, PA. In this role, you will play a pivotal part in supporting customers regarding their retirement accounts by ensuring they make informed decisions about their IRA and retirement account and associated transactions. Your empathetic approach and problem-solving skills will shine as you help clients navigate their financial futures.
Working onsite, you will collaborate with a talented team committed to excellence and customer-centricity, fostering an energetic atmosphere that encourages forward-thinking solutions in banking. This allows you to make a genuine impact while advancing your career in the banking industry. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Stock Purchase Plan. Be part of a culture that values integrity and join us in making a difference in the lives of our customers as they prepare for their retirement.
Your role as an Individual Retirement Account Specialist
As a new Individual Retirement Account Specialist at QNB Bank, your day-to-day expectations will revolve around providing exceptional service in the banking industry. You will assist clients, and bank branch staff, by answering more complex questions regarding IRA account rules, ensuring customers and staff are well-informed about options, and processing various IRA transactions. This role also allows you to expand knowledge and utilize your skills to perform various tasks in support of other banking deposit account products and solutions. Your schedule will be Monday through Friday, from 8:00 a.m. to 5:00 p.m., allowing for a structured yet engaging workweek.
Daily tasks will include, but are not limited to, responding to client inquiries, processing IRA transactions, and staying current with regulatory changes to provide accurate information. You will also collaborate with team members to implement innovative solutions that enhance client satisfaction and resolve challenges. This position requires a diligent approach, emphasizing customer-centricity and excellence in every interaction.
Are you a good fit for this Individual Retirement Account Specialist job?
To excel as an Individual Retirement Account Specialist at QNB Bank, you will need a strong skill set focused on effective communication and customer service. An empathetic approach is crucial as you support clients regarding the complexities of retirement planning, helping them understand their IRA and retirement account options. Moreover, possessing excellent problem-solving skills will enable you to address client concerns with confidence and clarity. A solid understanding of banking principles, particularly related to retirement accounts, will facilitate informed discussions with customers.
Attention to detail is paramount, as accuracy in processing transactions and providing information directly impacts client trust. Additionally, a proactive attitude will help you stay ahead of industry trends and regulatory changes. Lastly, strong organizational skills will allow you to manage multiple tasks efficiently while maintaining a high level of professionalism and integrity in all interactions.
$41k-55k yearly est. 24d ago
Peak Time Floating FSR (Teller)
QNB Bank 4.2
Quakertown, PA job
HOURS AND LOCATIONS:
Monday through Friday from 10:00 a.m. to 3:00 p.m., and various weekends as needed. Primary work locations are DTO, CSO, CBO, and UPV. Work locations could vary based upon staffing needs.
GENERAL DUTIES AND RESPONSIBILITIES:
Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
Cross-sells deposit and loan products and refers customers to appropriate person or department.
Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
Must be proficient in all aspects of the role of Financial Service Representative.
Able to relate to other people beyond giving and receiving instructions.
Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
Ability to travel between branches.
Assumes additional job-related duties as requested including the ability to work at any branch location.
REQUIRED TRAINING, EXPERIENCE AND EDUCATION:
Regularly required to stand for prolonged periods of time.
Successful experience working with customers and co-workers.
Must complete basic FSR training and new accounts training within the first 6 months of employment.
Ability to lift and maneuver 25-50-pound coin bags.
Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:
Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
Previous or current bank experience desired, but not required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORKPLACE ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires travel between branches and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.
$28k-33k yearly est. 60d+ ago
General Application
Kish Bank 4.0
Kish Bank job in State College, PA
To apply for a position at Kish, utilize this General Application to submit your information, noting your interests and position(s) desired on your application. Submissions are held for approximately one (1) year. Alternately, if there is a position posted and you would like to apply to this and the specific role, you may apply to both.
Contact Human Resources at ************* or ************* with any questions.
Kish is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
$26k-36k yearly est. Auto-Apply 60d+ ago
Commercial Credit Analyst III
QNB Bank 4.2
Quakertown, PA job
General Duties and Responsibilities: * Perform various duties involved with the credit analysis function on all credit relationships as assigned. Develop information for use by the Relationship Managers, Loan Committee, and Board Loan Committee for the purpose of making decisions on new and existing loans. These duties include, but are not limited to:
* Collect and analyze credit information from all available sources, including: in-house, other financial institutions, various agencies, etc.
* Analyze financial statements and all related material, in part, through use of spreading software.
* Attend and participate in customer calls with the Relationship Managers, including the documenting of calls, as requested.
* Development and preparation of credit presentations to document credit files and provide the Relationship Managers and/or QNB Loan Committee and Board Loan Committee with the information necessary to make informed credit decisions.
* Monitor the maintenance and updating of credit files.
* Monitor progress log for all scheduled annual reviews and insure completion of such reviews within the set time parameters.
* Review Biweekly Loan Report for accuracy.
* Assist in developing new procedures and programming to enhance automation and efficiency.
* Assume management of departmental workflow in the absence of the Chief Credit Officer or Credit Dept. Manager.
* Review and critique file memos and credit presentations for other Credit Analysts
* Assist in training of Credit Analysts
* May have supervisory authority over Credit Analyst I
* Work directly with other departments to facilitate work flow.
* Work directly with customers as needed.
* Complete assigned compliance training in a timely manner and demonstrate the ability to apply training to their duties and responsibilities including their supervision of other employees.
* Assumes additional responsibilities as requested.
Required Training, Experience, and Education:
* Must have a Bachelor's degree in business administration specializing in finance, accounting or economics.
* Must have a minimum of 5 years credit analysis experience.
* Extensive knowledge of financial statements.
* Ability to multi-task and work effectively with colleagues, managing time and resources to ensure work is completed efficiently and within established time frame.
* Interpersonal skills to represent QNB in a positive manner when dealing with internal and external customers.
* Must be proficient in various computer applications, including Microsoft Word and Excel.
$48k-60k yearly est. 10d ago
Universal Banker - Downtown Quakertown
QNB Bank 4.2
Quakertown, PA job
Full-time position currently available in Quakertown, PA. General Duties and Responsibilities: * Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
* Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
* Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
* Opens, closes, and services every type of deposit product, able to take and disburse loans.
* Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc.
* May ensure daily office settlement.
* Assists in the training of personnel and may be a member of a committee (i.e. Safety Committee) and train personnel on the information obtained from attending committee meetings.
* Assists in processes and prepares branch cash and settlement.
* Able to relate to other people beyond giving and receiving instructions.
* Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
* Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
* Required availability of all operating branch hours which can include holidays and weekends.
* Assumes additional job-related duties as requested.
Required Training, Experience, and Education:
* Must be proficient in all aspects of job.
* High School diploma or equivalent.
* Complete Universal Banker Certification Checklist.
* Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
* Successful in motivating team members in all aspects of QNB's Service Excellence.
* Ability to lift and maneuver 25-30-pound coin bags.
* Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
* Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required).
* Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
* This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
* Must fulfill re-certification of Universal Banker I requirements annually.
* PA Notary
* Ability to solve problems and carry on without supervision.
Preferred Training, Experience, and Education:
* Successful completion of Banking Fundamentals and Consumer Lending.
* Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.
$31k-37k yearly est. 10d ago
Special Assets Manager
QNB Bank 4.2
Quakertown, PA job
Job Description
Join QNB Bank as a Full Time Special Assets Manager and be at the forefront of innovative financial solutions in the heart of Quakertown, PA. This onsite position offers a unique opportunity to engage directly with borrowers, utilizing your problem-solving skills to help them navigate their financial challenges. You'll work in a dynamic team that values empathy and customer-centricity, fostering an energetic and forward-thinking environment.
You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Stock Purchase Plan. Become a vital part of a professional team that is dedicated to creating positive outcomes and strengthening community ties. We invite you to elevate your career in a role where your impact will be significant and rewarding.
Day to day as a Special Assets Manager
As a new Special Assets Manager at QNB Bank, you can expect a diverse range of responsibilities that center on managing and optimizing the special asset portfolio. Your day-to-day activities will include analyzing financial data to assess risk, developing tailored strategies for clients in financial distress, and collaborating with internal departments to facilitate solutions. You will engage with clients through personal meetings and phone consultations, ensuring a strong focus on empathetic customer service. Your schedule will typically be Monday through Friday, from 8:30 a.m. to 5:00 p.m., allowing for a structured work-life balance.
Does this sound like you?
To excel as a Special Assets Manager at QNB Bank, several key skills are essential. First and foremost, strong analytical abilities will enable you to assess financial situations accurately and develop sound strategies for clients. Excellent problem-solving skills are crucial, allowing you to navigate complex cases effectively and to propose creative solutions that align with both client needs and the bank's objectives.
Empathy and strong interpersonal communication skills will set you apart, as fostering trust and building relationships with clients facing financial difficulties is vital. Additionally, a customer-centric mindset will help you prioritize client satisfaction while maintaining the bank's integrity. Being detail-oriented will support your ability to manage diverse portfolios competently, ensuring that all aspects of each case are handled with diligence.
Finally, adaptability and a forward-thinking approach will empower you to thrive in a dynamic banking environment.
Ready to join our team?
We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!
$81k-117k yearly est. 9d ago
Loan Origination Processor
QNB Bank 4.2
Quakertown, PA job
Job Description
Join QNB Bank as a Full-Time Loan Origination Processor, where you will play a vital role in facilitating customer satisfaction and building long-lasting relationships. Located in Quakertown, PA, this onsite position provides you with a dynamic environment that encourages collaboration and problem-solving. You will have the opportunity to work closely with clients, ensuring their financial needs are met with excellence and integrity. In this role, you will be part of a customer-focused team that thrives on delivering exceptional service.
Your contributions will directly impact the bank's reputation and customer loyalty. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. If you are looking for an energetic and forward-thinking workplace that values your skills and dedication, this is the perfect opportunity for you.
Make a difference as a Loan Origination Processor
As a new Loan Origination Processor at QNB Bank, you can expect to engage in a variety of tasks that are essential for processing loan applications efficiently. Your day-to-day responsibilities will include reviewing and validating loan documentation, coordinating with loan officers, and ensuring compliance with regulatory requirements. You will communicate with customers to gather necessary information, address questions, and maintain a customer-centric approach throughout the loan process. Your expected schedule will be Monday through Friday, from 8:30 a.m. to 5:00 p.m., providing you with a structured work-life balance. As you acclimate to the role, you'll receive support and training from experienced team members, empowering you to become an integral part of our dedicated and professional team. This position will allow you to develop your skills in a supportive environment focused on excellence and integrity.
GENERAL DUTIES AND RESPONSIBILITIES:
Ensure timely and independent processing of consumer and mortgage files (in compliance with all applicable laws, regulations and Bank policies and procedures) from origination to post closing.
Accurate and timely adherence to the requirements of HMDA, TRID, Reg B and all other retail loan regulations.
Perform initial file review to check for completeness and process loans through vendor Automated Underwriting Systems and Internal Underwriting systems and review findings with the Loan Officer and Underwriter, clear conditions and note stipulations on the commitment letter or loan approval document.
Input loan data according to the loan officer's instructions and assist the loan officer with the calculation of Debt to Income and Loan to Value ratios.
Track and gather necessary documents and clear any outstanding loan conditions in conjunction with the underwriter and loan officers.
Order appraisals, title work, and flood certifications. Send any necessary borrower notifications where applicable, including copies of appraisals.
Complete compliance, loan quality, and fraud detection checks on each borrower.
Accurately and timely maintenance of receipt of loan fees, as well as performing G/L reconcilement of those fees. Send invoices from vendors with GL's to Finance for payment. Reconcile GL and submit to supervisor and Finance.
Update loan files and input updated information in the loan origination system.
Prepare the loan file in correct order for boarding in the loan origination system.
Produce scheduled management reports, including value of pipeline.
Coordinate closings with title companies and customers.
Be accountable for a positive borrower experience.
Maintain open and frequent communication with others in the department to ensure a smooth customer experience.
Assume other job-related duties as requested.
Complete assigned compliance training in a timely manner and demonstrates ability to apply training to duties and responsibilities.
Monitor rate pricing through Freddie Mac and send to Manager. Make applicable changes to rates, indexes, and LOS.
Responsible for positive communication with customer and all other departments of QNB by using Q2 skills.
Are you the Loan Origination Processor we're looking for?
To thrive as a Loan Origination Processor at QNB Bank, certain skills are essential for success. Strong attention to detail will be crucial, as accuracy is vital in reviewing loan applications and ensuring compliance with regulatory standards. Excellent communication skills will enable you to interact effectively with customers and team members, fostering a collaborative environment focused on customer-centricity. Additionally, problem-solving abilities will allow you to navigate challenges that may arise during the loan processing workflow, ensuring a smooth experience for clients. Adaptability is key, as the banking industry is constantly evolving, and staying current on regulations and best practices will enhance your effectiveness in the role.
Finally, a commitment to professionalism and integrity will help you build trust with customers and contribute to a positive workplace culture at QNB Bank.
REQUIRED TRAINING, QUALIFICATIONS, AND EDUCATION:
Thorough understanding of Retail and Mortgage loan requirements.
Ability to demonstrate knowledge of real estate, automobile, and unsecured lending practices including federal and state regulations and compliance with respect to TRID and Regulation Z and other consumer regulations.
Proficiency in Automated Underwriting Systems as well as Microsoft Office, Meridian Mortgage, IDS, and Laser Pro.
Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor, organization and maintaining a pipeline of 30+ loans.
Ability to calculate and apply financial underwriting ratios.
Minimum of 1 - 3 years of experience in secondary market mortgage and consumer loan processing preferred.
Must be able to maintain a high level of accuracy.
Understand loan documentation to assist in pre and post funding reviews.
Possess a high level of interpersonal and communication skills to represent the Bank in a positive manner when dealing with both internal and external customers.
High school diploma or equivalent, some college preferred but not required.
Proactively communicate loan status with the customer and maintain confidentiality of customer information
Your next step
If you think this position is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!
$34k-41k yearly est. 1d ago
Assistant Branch Manager - Dublin Village Office
QNB Bank 4.2
Dublin, PA job
Job Description
The Assistant Branch Manager assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch banking function.
GENERAL DUTIES AND RESPONSIBILITIES:
Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
Ensures that prescribed schedules and operating policies and procedures are followed.
Build customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
Opens, closes, and services every type of deposit product at various branch locations. Includes taking and disbursing consumer loans.
Resolves customer problems in a positive and efficient manner.
Responsible for running the branch in the absence of the Branch Manager in an effective and professional manner. Opening and closing the branch as needed.
Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
Able to relate to other people beyond giving and receiving instructions.
Available to present at training workshops and Q2 Service and Sales meetings as necessary.
Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
Demonstrates the ability to be a role model, leader, and resource to his or her peer.
Is an active member of an internal committee and can make a meaningful contribution. (Community service committees are not included)
Models QNB's Service and Sales Takes personal initiative and is a positive example for others to emulate.
Able to direct the workflow of the customer service counter. Including oversight, development, and coaching of staff to ensure the on-going level of productivity and customer service, as well as fair and equitable distribution of work assignments. Ensures daily office settlement and performs Senior FSR and/or FSR Supervisor duties as necessary.
Makes recommendations regarding performance evaluations for FSR and/or Universal Banker.
Required availability of all operating branch hours, which can include holidays and weekends.
Assumes additional job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE AND EDUCATION:
Must be proficient in all aspects of the job.
High School diploma or equivalent.
Previous supervisory experience (One year or more).
Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
Successful in motivating team members in all aspects of QNB's Service Excellence.
Ability to lift and maneuver 25-30-pound coin bags.
Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. (Completion of some college courses preferred).
Must have strong product knowledge and actively champion and coach for Q2 Service and Sales referrals and product campaigns.
Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
Successful completion of any two PBA courses as recommended by Branch Manager (final grade of "C" or higher). Currently this is the ABA Fundamentals of Banking and Consumer Lending.
Must fulfill re-certification of Universal Banker checklist requirements annually.
PA Notary and Medallion Signature Certification.
This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:
Complete familiarity with the QNB's FSR, platform, and consumer loan application policies, procedures and guidelines.
QNB's sales system and product knowledge.
$45k-55k yearly est. 22d ago
Peak Time Floating FSR (Teller)
QNB Bank 4.2
Quakertown, PA job
Part-time position currently available in Quakertown, PA. Hours and Locations: Monday through Friday from 10:00 a.m. to 3:00 p.m., and various weekends as needed. Primary work locations are Quakertown, Coopersburg, and Pennsburg. Work locations could vary based upon staffing needs.
General Duties and Responsibilities:
* Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
* Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
* Cross-sells deposit and loan products and refers customers to appropriate person or department.
* Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
* Must be proficient in all aspects of the role of Financial Service Representative.
* Able to relate to other people beyond giving and receiving instructions.
* Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
* Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
* Ability to travel between branches.
* Assumes additional job-related duties as requested including the ability to work at any branch location.
Required Training, Experience, and Education:
* Regularly required to stand for prolonged periods of time.
* Successful experience working with customers and co-workers.
* Must complete basic FSR training and new accounts training within the first 6 months of employment.
* Ability to lift and maneuver 25-50-pound coin bags.
* Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
* Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
* Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
Desirable Knowledge, Abilities, and Skills:
* Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
* Previous or current bank experience desired, but not required.
$28k-33k yearly est. 10d ago
Customer Service Center Representative (Call Center)
QNB Bank 4.2
Quakertown, PA job
Job Description
FUNCTION:
The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet.
GENERAL DUTIES AND RESPONSIBILITIES:
Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
Opens, closes, and services every type of deposit product.
Completes consumer loan applications.
Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
Assumes additional job-related duties as requested.
REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:
Successful experience working with customers and co-workers.
Must complete basic CSR training within the first 6 months of employment.
Must complete CSR requirement checklist within 12 months of hire.
Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
Must successfully complete ABA Banking Fundamentals within the first year of employment.
Must fulfill re-certification requirements for CSR annually.
DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS:
Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills (i.e. Outlook, Word, Excel).
Previous or current banking experience.
DEPARTMENT HOURS:
8:00 a.m. to 7:00 p.m. Monday through Friday
8:30 a.m. to 4:00 p.m. Saturday
Zippia gives an in-depth look into the details of Kish Bank, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Kish Bank. The employee data is based on information from people who have self-reported their past or current employments at Kish Bank. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Kish Bank. The data presented on this page does not represent the view of Kish Bank and its employees or that of Zippia.
Kish Bank may also be known as or be related to Kish Bancorp, Inc. and Kish Bank.