They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we're all in good company.
What You'll Do - You'll Make the Moment
As a Cracker Barrel Restaurant Manager, you're not just running a restaurant, you're a leader who focuses on the people and the place. You'll oversee both font-and back-of-house operations, ensuring our guest and team members know that we are committed to Always Serving Up More Than a Meal. With your leadership, you'll coach and develop your team, manage inventory, and deliver on the kind of guest experience we're known for. Backed by the right tools and training, you'll set the example and inspire your team to share the goodness of country hospitality.
So if you're someone who....
Leads with care, making sure both employees and guests feel valued
Thrives managing the full restaurant experience from kitchen flow to front-of-house service
Balances operational focus with people-first leadership
Stays cool under pressure and encourages your team through busy shifts
Believes hospitality is a team effort that starts with strong leadership
Has 2-5+ years of successful restaurant management experience, including 1 year of Cracker Barrel experience
Can work 50 hours a week (five 10-hour shifts), including holidays and weekends as needed
Has a valid driver's license
... come on in, we've been expecting you!
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive Annual Salary | Annual Merit Increase Opportunities | Quarterly Bonus Opportunities
Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Grow and Thrive Your Way: Over 90% of General Manager and District Managers openings are filled internally| Tuition Reimbursement | Professional Development
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
The base salary range for this position is $60K-$70K and will be paid hourly through the 7-week training period. The position is eligible for quarterly bonuses and incentives. Actual compensation will be based on experience, qualifications, skills, and location.
Pay Range: $19.23 - $23.53
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
$60k-70k yearly 3d ago
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Kitchen Manager
14 Parish LLC
Kitchen manager job in Chicago, IL
The KitchenManager is responsible for overseeing all back-of-house (BOH) operations in a single restaurant location. This role ensures high standards in food quality, consistency, safety, and efficiency. The KitchenManager leads and mentors the kitchen team, including the Assistant KitchenManager (AKM), while managing food inventory, labor budgets, and kitchen cleanliness. This position plays a key role in maintaining an exceptional dining experience through strong leadership and operational excellence.
Operational Leadership:
Oversee daily kitchen operations, ensuring seamless service and quality control.
Implement and uphold standard operating procedures (SOPs) for food preparation, presentation, and kitchen cleanliness.
Collaborate with the Director of Operations and Executive Chef on menu planning, seasonal updates, and special promotions.
Delegate tasks to the Assistant KitchenManager (AKM) to ensure smooth day-to-day operations.
Team Management:
Lead, train, and mentor kitchen staff, including the AKM.
Develop and maintain staff schedules to optimize productivity and labor costs.
Conduct regular performance evaluations, provide coaching, and address performance issues promptly.
Foster a positive and respectful team culture focused on accountability and teamwork.
Inventory and Cost Control:
Monitor food inventory, manage orders, and minimize waste.
Maintain food cost percentages in alignment with budget goals.
Work with vendors to ensure timely and accurate deliveries.
Oversee portion control and quality assurance procedures.
Food Safety and Compliance:
Enforce all health, safety, and sanitation standards in compliance with local regulations.
Conduct regular audits to ensure food safety procedures are consistently followed.
Train staff on proper food handling, storage, and preparation practices.
Communication and Collaboration:
Act as the primary point of communication between the kitchen team and front-of-house management.
Attend weekly leadership meetings to report on kitchen performance and address operational challenges.
Communicate effectively with the AKM to ensure alignment on daily tasks and long-term goals.
Financial Accountability:
Analyze kitchen financial performance, identifying areas for improvement.
Monitor labor and food costs, implementing corrective measures when necessary.
Support the achievement of monthly and quarterly financial goals.
Qualifications:
Minimum of 2-4 years of experience as a KitchenManager, Sous Chef, or similar role.
Proven leadership experience in managingkitchen staff and overseeing daily operations.
Strong knowledge of inventory management, cost control, and food quality standards.
Excellent communication and organizational skills.
Ability to lead, motivate, and hold team members accountable.
Food safety certification (e.g., ServSafe).
Physical Requirements:
Ability to stand for long periods and lift up to 50 pounds.
Ability to work evenings, weekends, and holidays as needed.
Benefits:
Competitive salary based on experience.
Health, dental, and vision insurance options.
Paid time off.
Professional development opportunities.
Employee discounts at Color Hospitality Group locations.
Requirements
3+ years in a kitchen leadership role, Strong understanding of food safety and BOH operations, Excellent organizational and communication skills & Ability to lead by example and motivate staff
Sanitation Manager Certification
$42k-58k yearly est. 3d ago
Kitchen Manager
Applebee's-Sun Holdings, Inc.
Kitchen manager job in Chicago, IL
As the KitchenManager, you would be responsible for the back of the house and all of its functions. This position will direct the activities of back-of-the-house hourly associates, ensuring cleanliness and sanitation, implementing purchasing and cos KitchenManager, Manager, Kitchen
$42k-58k yearly est. 3d ago
Kitchen Manager
Buffalo Wild Wings, Inc. 4.3
Kitchen manager job in Moline, IL
In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow KitchenManager, Manager, Kitchen, Restaurant
$46k-57k yearly est. 3d ago
Kitchen Manager
Au Bon Pain 3.5
Kitchen manager job in Chicago, IL
The KitchenManager is responsible for creating a culture of learning, execution and appreciation of food that is fresh, convenient, customizable and available. This person must provide management for Au Bon Pain food and beverage processes and the l KitchenManager, Manager, Kitchen, Restaurant, Food, Beverage
$31k-39k yearly est. 3d ago
FOH
Bandanas Missouri LLC
Kitchen manager job in Carbondale, IL
Interested in joining a dedicated organization? Then we are what you're looking for! We are a family owned, small chain restaurant. MISSION: Treat every guest as if they are a guest in your home. MOTTO: Perfect, Fast, Every time. As Bandana's continues to grow, we must remember to always remain consistent, which is why we really focus on our training program.
• Take care of your guests!
• Great Food, make to specifications
• More than just good service... Great hospitality
• To provide our guests with an outstanding experience in a clean and friendly environment!
Our Commitment:
• We are committed to creating guest loyalty by providing the highest quality food and service.
• We are committed to training and developing our people.
• We take pride in our appearance and image in the community.
• We have fun and do the right thing for our team members and guests.
• We are committed to making money in an honest and ethical manner
Responsibilities
• Delivers the mission statement and motto to each guest 100% of the time.
• Ability to speak, read and write and understand the primary language of the work location for the guests who typically visit the work location.
• Ability to use computer system to input order information.
• Must be guest sensitive and possess a sense of timing to serve different elements of dining experience at proper time (drinks, food, and dessert).
• Must be able to stand and exert fast-paced mobility for periods of up to six hours in length.
• Must have good sense of balance, be able to bend, kneel, and ability to lift bus-tubs and trays frequently weighing up to 25 pounds.
• Ability to wipe down tabletops, table legs, pick up debris off the floor and wipe down booth seats in all areas of the restaurant.
• Transport plates, glasses, and baskets to and from dining room and kitchen about 40 times per shift.
• Follows proper uniform standards
$42k-57k yearly est. 4d ago
Manager FOH
Bakers Square
Kitchen manager job in Chicago, IL
The Restaurant Manager is responsible for overseeing and managing the daily operations of the restaurant.
PRIMARY ACCOUNTABILITIES:
Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
Ensures customer satisfaction with all aspects of the restaurant and dining experience.
Handles customer complaints, resolving issues in a diplomatic and courteous manner.
Ensures compliance with alcoholic beverage regulations.
Estimates food and beverage costs.
Manages inventory and purchases food and supplies.
Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
Collaborates with chefs to develop appetizing menus.
Maintains sales records and tracks cash receipts.
Prepares and submits operations reports and other documentation requested by the regional manager.
Performs other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES:
* Education/Certifications:
o High school diploma or equivalent required.
* Experience:
o Previous restaurant experience required, management experience preferred.
* Skills/Competencies:
o Strong supervisory and leadership skills.
o Excellent interpersonal skills with a focus on customer service.
o Excellent time management skills.
o Excellent organizational skills and attention to detail.
o Familiarity with food handling, safety, and other restaurant guidelines.
o Proficient with Microsoft Office Suite or related software.
o Flexibility to work a minimum of 50 hours per week, with the possibility of additional hours or adjustments based on company and business needs.
PHYSICAL REQUIREMENTS:
When performing the duties of this job, the employee is frequently required to move throughout the workplace; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel and verbally communicate. The employee is occasionally required to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This description is intended to be only a general outline of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. It is expected that the employee performs these and any other activities which may be assigned, or which may occur in the normal course of work. This description is not a contract or guarantee of employment nor does it alter the "at-will" relationship.
$42k-57k yearly est. 3d ago
Manager FOH
BBQ Holdings
Kitchen manager job in Chicago, IL
The Restaurant Manager is responsible for overseeing and managing the daily operations of the restaurant. PRIMARY ACCOUNTABILITIES: * Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
* Ensures customer satisfaction with all aspects of the restaurant and dining experience.
* Handles customer complaints, resolving issues in a diplomatic and courteous manner.
* Ensures compliance with alcoholic beverage regulations.
* Estimates food and beverage costs.
* Manages inventory and purchases food and supplies.
* Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
* Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
* Collaborates with chefs to develop appetizing menus.
* Maintains sales records and tracks cash receipts.
* Prepares and submits operations reports and other documentation requested by the regional manager.
* Performs other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES:
* Education/Certifications:
o High school diploma or equivalent required.
* Experience:
o Previous restaurant experience required, management experience preferred.
* Skills/Competencies:
o Strong supervisory and leadership skills.
o Excellent interpersonal skills with a focus on customer service.
o Excellent time management skills.
o Excellent organizational skills and attention to detail.
o Familiarity with food handling, safety, and other restaurant guidelines.
o Proficient with Microsoft Office Suite or related software.
o Flexibility to work a minimum of 50 hours per week, with the possibility of additional hours or adjustments based on company and business needs.
PHYSICAL REQUIREMENTS:
When performing the duties of this job, the employee is frequently required to move throughout the workplace; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel and verbally communicate. The employee is occasionally required to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This description is intended to be only a general outline of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. It is expected that the employee performs these and any other activities which may be assigned, or which may occur in the normal course of work. This description is not a contract or guarantee of employment nor does it alter the "at-will" relationship.
$42k-57k yearly est. 3d ago
Surveillance Shift Manager - Full Time
Bally's Corporation 4.0
Kitchen manager job in Chicago, IL
Why Bally's:
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
As a Surveillance Shift Manager, you will support the overall integrity of gaming and the protection of all guests, employees, and Company assets. Additionally, you will be responsible for Surveillance Operations on the Casino in the absence of the Director of Surveillance.
Responsibilities:
Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Manage the overall operations of the Surveillance department
Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Manage the department's budget, including capital expenditures
Select, train, and develop team members through education, training, coaching, and corrective action
Safeguard company assets of the entire facility
Review all Surveillance Incident Reports
Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of Bally's Chicago Operating Co., LLC System of Internal Controls
Support the Illinois Gaming Board and Chicago Police Department on investigations
Perform other duties as assigned
Qualifications:
Must have casino surveillance leadership experience.
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
High school or equivalent required; Bachelor's Degree is preferred
Must have knowledge of all casino game rules
Must have knowledge of all applicable gaming regulations
Must have three years of experience in surveillance operations, particularly in a leadership role
Must have above-average math skills
Must have strong organizational and decision-making abilities
Must have excellent customer and employee relations skills
Must have excellent written and verbal communication skills
Must be able to work flexible shifts, including weeknights, weekends, and holiday
What's in it for you:
Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Access Perks and Childcare discounts
$7 Daily Employee Parking Garage
Target Salary Range: $65,000 - $70,000/ per year
Physical Demands & Work Environment:
Frequently required to stand, walk, and sit for prolonged periods of time
Frequently required to define color
Occasionally required to work at heights above 10 feet high
Frequently required to lift items up to 25 pounds
Frequently required to reach overhead
Occasionally required to work in confined, small areas for long periods of time
You may be exposed to bright lights, loud noise, and stressful situations in this position.
$65k-70k yearly 3d ago
Shift Manager II
Avolta
Kitchen manager job in Chicago, IL
With a career at HMSHost, you really benefit! We Offer
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
*401(k) retirement plan with company match
*Company paid life insurance
*Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program - refer a friend and earn a bonus
Benefits may vary by position so ask your recruiter for details.
Airport Location: Chicago Airport F&B
Advertised Compensation: $22.12 to $27.04
Purpose:
The purpose of the Manager II (MGRII) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The MGRII ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRI uses prescribed policies and procedures to make management decisions.
Essential Functions:
Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
Actively ensures all associates take all mandated rest breaks and meal periods
Ensures display areas are appropriately clean, stocked, and visually appealing
Ensures all equipment is in good working order
Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
Places orders for individual units, receives goods, processes invoices
Ensures that the company has most current contact information for all associates working in the restaurant.
Requirements:
* Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates' work activities during these different days and times.
* Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards
Reporting relationship and other important information
The MGRII position as described falls under the Fair Labor Standards act as a Non-Exempt position
The MGRII position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II within the assigned location.
The MGRII position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates' work activities during these different days and times.
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Requires a minimum of 4 years food and beverage, cash handling, and customer service experience
Requires a minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
Nearest Major Market: Chicago
$22.1-27 hourly 3d ago
Restaurant Manager
Bob Evans Restaurants 4.3
Kitchen manager job in Collinsville, IL
Pay up to $56,000 per year depending on experience and geographic location / local market demand Early Close / No Late Nights Flexible Schedules Great Work / Life Balance Career Growth Excellent Benefits including 401(k) with Employer Match Our Purpose: We pride ourselves on serving high quality farm fresh food at Bob Evans! We are AMERICA'S FARM FRESH! We work hard, pay attention to details (perfect plates, perfect bags), and provide our guests with the best, all-around family dining experience. We have immense pride in our culture and roots to our communities. Working at Bob Evans is about being part of something big - we have a passion for taking care of each other and our guests while serving farm-fresh food at a great value. Our Founder, Bob Evans, was all about growing good...join us at Bob Evans and be an integral part of .... Where Good Grows.
Assistant Manager Responsibilities:
The position of Assistant Manager is a fast-paced role that supports the daily operations and staff of the restaurant, including the execution of all Company policies, procedures, programs, and systems. This role contributes to the success of the restaurant by building sales, hitting goals, as well as driving restaurant profitability.
Supervisory responsibilities in accordance with the Company's policies and applicable laws
Responsibilities include recruiting, interviewing, and training employees; assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Coach and mentor team members to ensure employee's success on the job and guest satisfaction
Model professional behavior while creating a warm, friendly, and hospitable atmosphere that encourages people to do their BEST
Occasionally assist team members with category job duties as needed.
Assist with building store sales, by ensuring complete and timely execution of corporate & local marketing programs
Champion sales building activities and suggestive selling
Maximize table turnover, sales per guest, and sales per hour
Meet and greet guests, investigating and resolving food quality/service issues with guest satisfaction 100%
Assist in maintaining efficient operations, appropriate cost controls, and profit management
Ensure OSHA, local health and safety codes, and company safety and security policy are met
Enforce safe work behaviors to maintain a safe environment for both guests and crew members
Monitor daily activities to ensure quality food and cleanliness standards
Control day-to-day operations - following cash control/security procedures, reviewing financial reports and schedules and taking appropriate actions
Control food costs by following recipes, portion control and inventory management
Control labor costs by monitoring daily schedules and sales performance through effective use of the company's labor scheduling tool
All other duties as assigned
Bob Evans Restaurants, LLC is EEO compliant and participates in E-Verify
Why Choose Us:
Competitive Compensation
Health and Welfare Benefits
401(k) with Company Match
Flexible Scheduling
Opportunity for development and career growth
Knowledge:
• Excellent communication skills
• Strong interpersonal skills and conflict resolution abilities
• Strong planning and organization skills
• Dedication to providing exceptional guest service
• Excellent computer skills
• Strong analytical/problem solving skills
• Exceptional team building capability
• Basic business math and accounting skills
• Basic personal computer literacy
• Ability to manage multiple projects
• Ability to be a role model in employee appearance and presentation
• Available to work a variety of shifts and weekends
Education/Experience:
• High School diploma or equivalent
• Prior experience in a leadership role is required.
• A minimum of 2 years of prior experience in a family, fast-food, or casual dining restaurant is strongly preferred
• College and/or culinary schooling preferred
• For alcohol serving restaurants, Bob Evans follows all State mandated age requirements to serve alcohol which apply to our manager positions.
Physical Requirements:
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be regularly met by an employee to successfully perform the essential functions of this job. This list is not designed to contain a comprehensive listing of activities and the employer reserves the right to change or assign other duties to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
While performing the duties of this job you will regularly be required to:
• Stand for entire shift and walk for long periods of time without rest or sitting down
• Push, lift, carry and transfer up to 50 pounds
• Reach with hands
• Use hands to finger, handle, or feel objects, tools, or controls
• Bend and stoop
• Can taste and smell
• Verbally communicate with others
• Use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Have ability to freely access all areas of restaurant including selling floor(s), stock area, and register area
We continue to update our safety and sanitation procedures to follow the current CDC, local, and state guidelines. Our goal is to provide a safe environment for both our employees and guests.
$56k yearly 3d ago
Assistant General Manager
Border Foods LLC 4.1
Kitchen manager job in Poplar Grove, IL
What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.
As an Assistant Manager your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.
At Border Foods, we will unlock the full potential of our employees and guest's restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.
The purpose of the Assistant Manager is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience.
What's in it for you?
-Flexible scheduling
-Top pay in the industry : Up to $30/hour with bonus potential
-Bonus program! Assistant General Managers have the potential to make up to an extra $20,000 annually in bonus alone!
-Education programs, including GED and Tuition Reimbursement offerings
-Scholarship opportunities
-Medical/Dental/Vision benefits offered for all positions - even part-time!
-Free food!
-Vacation Time (Paid Time Off), Sick, and Holiday Pay
-Vacation Donation Program
-An incredible culture that encourages career growth and support
Assistant Manager Core Values:
Accountability & Integrity:
Consistently demonstrates integrity in actions and expectations
Guides team members and Shift Leaders, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner
Scheduling and deploying the Team correctly monitors the performance of each Team Member and hold them accountable for standards and expectations.
Ensures a quality customer experience by driving fast and friendly service
Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).
Ensure health and safety standards are met
Adheres to all local, state, and federal laws and guidelines.
Family & Teamwork:
Creates unity in the team by building cross functional relationships
Respond to Team Member questions and resolves employee issues in a timely manner.
Provide a restaurant that is a safe place for team members to work and customers to visit
Able to navigate challenging situations and provide appropriate guidance
Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences
Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.
Instills a recognition culture that creates a positive work environment
Excellence:
Strategic planner creates short term and long-term strategies for restaurant success
Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments
Sourcing, hiring, and developing excellent Team Members
Conducting New Hire orientation and developing the training plan for each new hire
Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.
Demonstrates efficient labor control, inventory control, and waste management.
Empowerment:
Builds the capabilities of their team
Provides learning and development opportunities for all Team Members.
Offers guidance to Team Members
Consistently demonstrates active and timely coaching capabilities.
Bringing others along, operationally, through use of tools.
Required or Preferred Experience:
Minimum of one years restaurant or retail experience, or combined experience and education.
Experience with sales building, P&L statements, recruiting, and training.
Proven track record of successful hiring and retention.
Required when needed, the ability to work early morning, evenings, late night, weekends, and some holidays. Schedule demands may change.
ServeSafe Certified
Must be at least 18 years of age.
Valid Driver's license and vehicle insurance.
High school diploma or equivalent.
Physical Demands:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.
The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.
"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
$15 per hour - $30 per hour
PandoLogic. Category:Executive, Keywords:Assistant General Manager, Location:Poplar Grove, IL-61065
In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime.
GAME TIME ENERGY, LIFETIME EXPERIENCE
As a Shift Manager, you will supervise the operation of our restaurant on a shift-by-shift basis. You will also assist the management team in providing support and coaching team members to ensure tasks are performed effectively, helping create legendary experiences for guests.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another day at the office.
Weekly Pay
Flexible Schedule
Free shift meal and family dining discount*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
YOU GOT THIS
Preferably, you have 2 years of restaurant or bar experience.
You are of minimum age to serve alcoholic beverages (or higher, per applicable law).
You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills.
Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
* Subject to availability and certain eligibility requirements.
$21 -$30.13 per hour
The base hourly pay range above represents the low and high end of the pay range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Hourly rates may vary based on state/local minimum wage requirements. Hourly team members will be eligible for overtime in accordance with applicable law and Inspire Brands policy.
$21-30.1 hourly 2d ago
Shift Manager - Cage
Bally's Corporation 4.0
Kitchen manager job in Chicago, IL
Why Bally's:
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
As a Cage Shift Manager, you will manage all cage operations. In addition, you will ensure the team adheres to company and state policies and regulatory requirements.
Responsibilities:
Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Establish, implement, and enforce policies and procedures in accordance with local, state, and federal regulatory requirements, Company initiatives, and organizational goals
Maintain and enforce physical safeguards over all monies, forms, and records
Manage redemption kiosk, table games, and electronic gaming device (EGD) drop and count process
Manage count room operations by ensuring staff verifies calculations and reconciles summary reports
Immediately document and report irregularities
Coordinate functions in the main bank, cashier cage, and credit department
Monitor activities that could affect the efficiency and effectiveness of all cage cashiering functions, including the internal control environment
Direct and supervise the overall casino cage and credit operations and personnel
Assist the Marketing in the development and execution of casino marketing programs to stimulate revenue growth while maintaining acceptable margin performance
Select, train, and develop team members through education, training, coaching, and corrective action
Authorizes lines of credit
Ensure equipment and supplies are adequately maintained
Perform duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Collaborate with all operational casino areas to promote efficiency across the organization
Perform other duties as assigned
Qualifications:
Must have at least two years of Casino Cage supervisory experience.
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must have a high school diploma or equivalent
Bachelor's degree strongly preferred
Must uphold strict confidentiality relative to financial data and casino policies
Must have a working knowledge of federal, state, and local tax law as well as gaming laws and banking regulations
Must have a working knowledge of currency reporting requirements
Must be proficient in the entire Microsoft Office Suite
Must be able to lead and motivate a team
Must have above-average math skills and pass a math assessment issued by the company
Must pass a color vision assessment issued by the company
What's in it for you:
Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Target Salary Range: $65,000 - $70,000 per year
Physical Demands & Work Environment:
Regularly required to see, talk, hear, walk, and stand
Frequently required to use hands to handle, feel, and reach
Occasionally required to sit or stoop
Must occasionally lift and or move up to 30 pounds
Requires visual acuity to perform close-up activities, peripheral oversight, and distinguish color
The work environment contains bright lights, loud noise, and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally's Bet on You - We can't wait to meet you!
#LI-AR1
$65k-70k yearly 3d ago
Shift Manager I
Avolta
Kitchen manager job in Chicago, IL
With a career at HMSHost, you really benefit! We Offer
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
*401(k) retirement plan with company match
*Company paid life insurance
*Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program - refer a friend and earn a bonus
Benefits may vary by position so ask your recruiter for details.
Airport Location: Chicago Airport F&B
Advertised Compensation: $20.87 to $25.51
Purpose:
The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRI uses prescribed policies and procedures to make management decisions.
Essential Functions:
Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
Actively ensures all associates take all mandated rest breaks and meal periods
Ensures display areas are appropriately clean, stocked, and visually appealing
Ensures all equipment is in good working order
Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
Places orders for individual units, receives goods, processes invoices
Ensures that the company has most current contact information for all associates working in the restaurant.
Requirements:
* Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates' work activities during these different days and times.
* Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards
Reporting relationship and other important information:
The MGRI position as described falls under the Fair Labor Standards act as a Non-Exempt position
The MGRI position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II within the assigned location.
The MGRI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates' work activities during these different days and times.
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Requires a minimum of 2 years food and beverage, cash handling, and customer service experience
Requires a minimum of 6 months supervisory or lead experience in a restaurant or production kitchen
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").
Nearest Major Market: Chicago
$20.9-25.5 hourly 3d ago
Restaurant Manager
Bob Evans Restaurants 4.3
Kitchen manager job in Collinsville, IL
Pay up to $56,000 per year depending on experience and geographic location / local market demand Early Close / No Late Nights Flexible Schedules Great Work / Life Balance Career Growth Excellent Benefits including 401(k) with Employer Match. Our Purp Restaurant Manager, Restaurant, Manager, Assistant Manager, Operations, Controls
$56k yearly 3d ago
Assistant General Manager
Border Foods LLC 4.1
Kitchen manager job in Carbon Cliff, IL
What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.
As an Assistant Manager your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.
At Border Foods, we will unlock the full potential of our employees and guest's restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.
The purpose of the Assistant Manager is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience.
What's in it for you?
-Flexible scheduling
-Top pay in the industry : Up to $30/hour with bonus potential
-Bonus program! Assistant General Managers have the potential to make up to an extra $20,000 annually in bonus alone!
-Education programs, including GED and Tuition Reimbursement offerings
-Scholarship opportunities
-Medical/Dental/Vision benefits offered for all positions - even part-time!
-Free food!
-Vacation Time (Paid Time Off), Sick, and Holiday Pay
-Vacation Donation Program
-An incredible culture that encourages career growth and support
Assistant Manager Core Values:
Accountability & Integrity:
Consistently demonstrates integrity in actions and expectations
Guides team members and Shift Leaders, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner
Scheduling and deploying the Team correctly monitors the performance of each Team Member and hold them accountable for standards and expectations.
Ensures a quality customer experience by driving fast and friendly service
Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).
Ensure health and safety standards are met
Adheres to all local, state, and federal laws and guidelines.
Family & Teamwork:
Creates unity in the team by building cross functional relationships
Respond to Team Member questions and resolves employee issues in a timely manner.
Provide a restaurant that is a safe place for team members to work and customers to visit
Able to navigate challenging situations and provide appropriate guidance
Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences
Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.
Instills a recognition culture that creates a positive work environment
Excellence:
Strategic planner creates short term and long-term strategies for restaurant success
Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments
Sourcing, hiring, and developing excellent Team Members
Conducting New Hire orientation and developing the training plan for each new hire
Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.
Demonstrates efficient labor control, inventory control, and waste management.
Empowerment:
Builds the capabilities of their team
Provides learning and development opportunities for all Team Members.
Offers guidance to Team Members
Consistently demonstrates active and timely coaching capabilities.
Bringing others along, operationally, through use of tools.
Required or Preferred Experience:
Minimum of one years restaurant or retail experience, or combined experience and education.
Experience with sales building, P&L statements, recruiting, and training.
Proven track record of successful hiring and retention.
Required when needed, the ability to work early morning, evenings, late night, weekends, and some holidays. Schedule demands may change.
ServeSafe Certified
Must be at least 18 years of age.
Valid Driver's license and vehicle insurance.
High school diploma or equivalent.
Physical Demands:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.
The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.
"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
$15 per hour - $30 per hour
PandoLogic. Category:Executive, Keywords:Assistant General Manager, Location:Carbon Cliff, IL-61239
$15-30 hourly 2d ago
F&B Shift Manager - Full Time
Bally's Corporation 4.0
Kitchen manager job in Chicago, IL
Why Bally's:
Welcome to Bally's Chicago Casino, where our management team brings extensive and diverse expertise in development, construction, and hospitality management. We are dedicated to a focused vision, unwavering values, and bold long-term strategies, which have solidified our enduring reputation for reliability and professionalism in the industry. At Bally's Chicago, we pride ourselves on our collaborative approach, ensuring the precise and efficient development and management of our unique food and beverage offerings, which allows us to deliver exceptional results consistently.
This is an exciting time to join Bally's Chicago team as we forge forward with building our legendary and one-of-a-kind 1.8-billion-dollar project right on the historic Chicago River. Be a part of history!
The Role:
As Food and Beverage Shift Manager, you will supervise restaurant operations and employees to ensure smooth, efficient service and that staff meet service standards in the 24-hour outlet. The shift manager interacts with guests and staff in a calm, amicable manner to resolve problems. The shift manager shall proactively take control of front-of-house operations and hire, train, develop, and coach. If you're ready to showcase your culinary expertise in a fast-paced environment, we'd love to hear from you!
Responsibilities:
Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Directs the development and administration of controls for all phases of assigned outlets economically and profitably while maintaining established standards
Abides by all State and Federal requirements of serving alcohol
Ensuring that interim and annual performance evaluations are completed on time and files maintained
Interacts with guests to obtain feedback on product quality and service levels
Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
Develop staffing schedules that assure the highest service levels with maximum productivity
Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
Maintains high food, service and health and safety standards
Responds to guest and employee needs and resolves complaints and issues
Inspects food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards
Controls labor and operating expenses
Schedules and directs staff in the performance of work assignments.
Continually seeks new methods and programs to promote the restaurant and the property as a whole
Maintains high visibility during peak periods
Excellent written and communication skills
Ensures all guests receive superior service
Ability to work flexible hours
Qualifications:
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must be a high school graduate or equivalent
Must have two or more years of related experience in management in high volume, with casino experience preferred
Problem-solving and decision-making ability
Ability to maneuver in all areas of assigned outlets, including all food and beverage service areas,
Excellent verbal and written communication skills
Extensive knowledge of food products and service techniques
Ability to respond calmly and make rational decisions when handling guest and employee conflicts
After hire, successful completion of Responsible Vendor Alcoholic Beverage Service and BASSET training is required to retain the position
Ability to work with computer-based time and attendance
Must be available to work flexible shifts, weekends, and holidays
What's in it for you:
Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Access Perks and Childcare discounts
$7 Daily Employee Parking Garage
Target Salary Range: $60,000 -$65,000 per year
Physical Demands & Work Environment:
Frequently required to lift up to a maximum of 40 pounds
Regularly required to see, hear, talk, bend, twist, stand and walk; use hands to finger, handle, or feel; reach with hands and arms
Able to interact with others while maintaining a positive and professional demeanor in a work environment that is frequently faced paced and noisy.
The work environment contains bright lights, loud noise, and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally's Bet on You - We can't wait to meet you!
$60k-65k yearly 3d ago
Retail Shift Manager
Avolta
Kitchen manager job in Chicago, IL
Purpose: The Retail Shift Manager at Chicago O'Hare International Airport assists location management in executing retail operations to ensure optimal customer experiences. This role is responsible for maintaining operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards using prescribed policies and procedures.
Essential Functions:
* Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review; holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
* Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
* Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
* Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
* Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
* Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
* Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
* Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
* Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
* Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
* Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards
Reporting Relationship & Role Information:
* The Retail Shift Manager I reports to the Store Manager or Retail Multi-Unit Manager within the assigned location
* This is a non-exempt position under the Fair Labor Standards Act
* Requires ability to work shifts during various operating days and hours each week including opening, busy periods, and closing to monitor retail associates' work activities
* May serve as Manager on Duty (MOD) during assigned shifts, ensuring operational readiness, addressing escalated issues, and representing store leadership
Minimum Qualifications, Knowledge, Skills, and Work Environment:
* Education and Experience:
* Requires 2+ years of retail and/or customer service experience
* Requires minimum of 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment
* Book retail experience or active reading interest preferred
* Specialized Training:
* Basic math skills and cash handling experience
* Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations
* Experience with POS systems and retail management software
* Specialized Skillset/Competencies/Traits:
* Product knowledge relevant to assigned retail category with ability to make customer recommendations, or ability to develop this expertise quickly after hire
* Strong attention to detail, effective communication skills, and ability to maintain operational standards while supporting team performance during assigned shifts
* Understanding of visual merchandising principles, planogram execution, and retail display standards specific to book retail environments
* Ability to speak, read, and comprehend instructions, correspondence, and policy documents while conversing comfortably with customers and providing excellent customer service
* Knowledge of retail inventory management, loss prevention procedures, and merchandise handling protocols
What we will offer you:
* Competitive rate of pay of: $22.51- $25.01 an hour
* Daily Pay- Get your money as you earn it
* 20% Hudson Employee Discount
* 50% Hudson Food and Beverage Discount
* PTO
* Personal and Parental Leave Programs
* Medical, Dental & Vision Insurance
* Company Paid Life Insurance
* Employee Recognition Programs
* Advancement and Growth Opportunities
* Referral Bonus up to $500
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics")
All offers are contingent upon successful completion and passing of background checks and/or employment verification results.
Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.
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