Klaviyo jobs - 161 jobs

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Be Klaviyo's senior IC for scale, you will report into a VP of Engineering and lead performance, reliability, multi‑region, and large‑tenant readiness. You'll drive platform‑wide architectural change, hunt bottlenecks and optimize systems, and partner across teams to productionize improvements. Given that this is an IC role with no direct reports; you will lead via technical depth, hands‑on impact, and crisp cross‑org alignment. What You'll Do Define enterprise scalability fitness functions (latency/throughput/error rates) and a scorecard; align teams to SLOs and budgets. Design/implement sharding and partitioning strategies, caching/back‑pressure, multi‑region readiness, and high‑volume migration paths. Build lightweight enablement: benchmarks, profiling harnesses, reproducible testbeds; pair with teams to land fixes. Lead scalability reviews and readiness gates that accelerate-not block-delivery; drive incident deep dives tied to systemic fixes. Communicate clearly to execs and engineers, tying technical work to business impact and customer outcomes. Integrate AI into scale and resiliency work-from proactive anomaly detection to synthetic load and guided runbooks-so performance improvements stick and incidents don't repeat. Who You Are Experience: 12+ years scaling multi‑tenant SaaS with a reputation for removing major bottlenecks and proving impact with data. Technical expertise: Performance engineering, capacity planning, sharding/partitioning, caching/back‑pressure, multi‑region readiness, and high‑volume migrations; you turn hotspots into robust patterns. AI tools & automation: You apply AI to scale work-profiling assistance, workload modeling, synthetic traffic generation, anomaly detection, and runbook copilots-always with explicit guardrails and observability. Cross‑org influence: You align teams through fitness functions, scorecards, and readiness gates that accelerate-not block-delivery; you communicate tradeoffs crisply to execs and engineers. AI fluency: Curious, adaptable, and proactive in exploring AI that responsibly improves scale outcomes. Nice to Haves Scale scorecard: Company‑wide fitness functions (latency/throughput/error rates) are adopted and reviewed regularly. High‑impact wins: 2-3 bottlenecks removed with documented, reproducible testbeds; pXX latencies and error rates improve on top enterprise workloads; repeat P0s trend down. AI‑assisted scale engineering: AI‑driven anomaly detection reduces alert noise while improving signal; generative load testing and copilot runbooks are used in release/readiness checks for the top critical services; time‑to‑isolate regressions drops 20-30%. Success in 6-12 Months Company‑wide scale scorecard in place; 2-3 high‑impact bottlenecks removed; top enterprise workloads show improved pXX latencies and error rates; fewer repeat P0s. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Get to Know Klaviyo Base Pay Range For US Locations: $248,000 - $372,000 USD We're Klaviyo (pronounced-vee-oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human‑in‑the‑loop). We provide accommodations as needed. Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR). #J-18808-Ljbffr

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. As a Lead Product Operations Manager at Klaviyo, you'll be an essential player in shaping the future of Klaviyo through innovative product lifecycle tools, particularly through leveraging AI technologies. Your hands-on leadership and collaborative spirit will deeply connect you to our R&D teammates, empowering them through efficient operational solutions that unlock Klaviyo's potential as a world-class, AI-first R&D organization. Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. How you'll make a difference: Hands-on Operational Leadership: Directly manage, optimize, and execute operational solutions and tools essential to our R&D teams, from strategic planning through to execution and delivery, emphasizing hands-on implementation and iteration. Design Lightweight, AI-First Processes: Create and champion innovative, AI-driven processes and operational models that are lightweight, intuitive, and designed to avoid bureaucracy, significantly increasing velocity and maximizing business impact. Drive Transparency and Alignment: Collaborate closely with Product, Engineering, Design, Analytics and Klaviyo's broader Go-To-Market teams to maintain clear prioritization, visibility on roadmaps, and aligned execution of key initiatives and OKRs. Establish a Single View of Progress: Actively manage and maintain real-time product roadmaps, dashboards, KPIs, and reports, becoming the operational heartbeat that informs decisions, tracks progress, and identifies trade-offs. Enable High-Quality Delivery: Lead practical initiatives to enhance product quality, accelerate PDLC velocity, and foster cross-team collaboration. Personally drive the implementation of metrics and continuous improvement efforts. Empathy-Driven Collaboration: Embed deeply within our R&D organization, bringing empathy and understanding to operational decisions and processes, and fostering a culture where operational practices directly support team success and wellbeing. AI-Driven Technical Enablement: Champion and implement AI-first solutions and tools, empowering the Product teams with technologies that streamline processes, enhance product usage insights, and significantly boost team productivity and effectiveness. Customer-Centric Execution: Hands-on management of feedback loops in collaboration with Customer Experience, Sales, and Marketing, ensuring operational decisions and prioritizations reflect customer needs and insights. Operational Data & Insights: Create and manage actionable dashboards and analytical tools that proactively identify bottlenecks, productivity insights, and inform strategic decisions. Who you are: 7+ years of experience in product, product operations, or business operations roles, specifically within SaaS product organizations (B2B/B2C), with direct experience in a high-growth tech environment. Proven track record in hands-on operational execution, process improvement, and cross-functional collaboration. Ability to function well in a fast-paced environment. Demonstrated ability to work through ambiguity to a detailed solution-taking a problem, identifying a path forward, and driving an initiative through. Demonstrated empathy and deep understanding of Product, Engineering, and Design team needs, with the ability to build trust and drive operational excellence from within these teams. Strong analytical, technical, and stakeholder management skills, capable of influencing and driving alignment across teams. Practical experience implementing and managing AI-driven tools and solutions within product operations. Data-oriented approach, adept at synthesizing complex operational data into actionable insights. Experience with modern product management tools (e.g., Jira, Productboard, Coda) and analytics platforms. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$124,000-$186,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience. Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

About the Team: We're Partnerships at Klaviyo. Our mission is to drive growth by building and deepening relationships with ecosystem partners that make Klaviyo more powerful for everyone that uses it. We operate globally, partnering across the business, but most closely with Sales and Marketing to deliver more for our customers. Our Partner Account Management org in the US is a team of 30 high performing and entrepreneurial Klaviyos who use their consultative skills to understand the business model and growth strategy of our ecosystem partners to advise them on how Klaviyo can help them grow. About the Role: Enterprise Channel Account Executive, GSis (Enterprise Partner Managers, GSIs) are the go-to strategic resource for Global Systems Integrators (GSIs) and the Partnerships organization because of their in-depth knowledge and are seen as experts in the ecosystem. At times they serve as speakers and external spokespersons for Klaviyo. Enterprise Partner Managers are responsible for building and influencing long-term, deep, and mutually beneficial relationships with multiple stakeholders within Klaviyo's GSI Partners. They will work directly with C-suite leaders in these organizations and leverage consultative skills to understand their business models and growth strategies so they can strategically advise them on how Klaviyo can help them grow. How you'll Make an Impact: Build narrative and articulate the value of Klaviyo's software to our top GSIs, differentiating Klaviyo from other solutions. Manage business development referrals (and co-selling opportunities) to/from GSIs, and coach them on how to grow their business, including profitability, with Klaviyo. Leverage strong consultative skills and knowledge of the GSI ecosystem to advise on their business model and growth strategy and how it plays into the larger environment. Strategically advise them on ways Klaviyo can help them grow their business. Drive collaboration cross-functionally across Klaviyo teams, especially Recruit, Sales, Marketing, and Product, to maximize platform opportunities and resolve challenges. Be a platform subject matter expert by developing a deep understanding of the business models, offerings, and ecosystems of Klaviyo's top GSIs. Run internal campaigns to spread awareness and drive enablement of your GSIs' capabilities throughout Klaviyo's org. Drive joint sales motions with GSIs: Partner with GSI alliance and sales leaders to identify, qualify, and close joint opportunities - building structured co-selling programs that expand Klaviyo's footprint within enterprise accounts. Equip and enable GSI sales teams: Develop and deliver partner training, sales playbooks, and joint value propositions that help GSI sellers confidently position Klaviyo in digital transformation and customer engagement initiatives. Build and influence executive alignment: Engage directly with GSI partner principals and industry leaders to create top-down sponsorship for Klaviyo, ensuring our platform is embedded in their go-to-market strategy and prioritized in client pursuits. Who you Are: 10+ years of SaaS account management, channel and/or sales experience. Experience supporting and influencing colleagues on cross-functional teams. Familiarity with enterprise methodologies (e.g., MEDDIC/MEDPICC). Ability to build strong executive relationships and lead multi-threaded deals to closure. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. #LI-CR1 We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Sr. Implementation Consultants at Klaviyo are a critical part of our Customers' success, providing the highest quality implementation experience by delivering exceptional guidance, executing effectively on key launch tasks, demonstrating deep product expertise, and consistently exceeding customer expectations. A Sr. Implementation Consultant is a highly motivated professional with a proven record of proactively managing enterprise-level projects, implementing products for large and complex customer accounts, delivering on schedule, and yielding high customer satisfaction. As a Sr. Implementation Consultant, you'll not only lead the implementation phase for enterprise customers, but also engage early in the presales process, shaping delivery strategy, crafting and presenting Statements of Work (SOWs), and ensuring that every engagement is scoped for success and aligned with customer outcomes. As an implementation project owner, you will be the first point of contact with new Klaviyo customers, working with them to understand their key marketing goals and the complexity of their enterprise-level tech stacks, building and owning the appropriate project plan, and leading both the customer and internal project teams to execute the plan. You will work closely with the full Klaviyo Account Team to drive customers forward, ensuring customers see value quickly, key stakeholders are informed, challenges are identified early, mitigation strategies are built and executed, and customers leave the implementation stage set up to achieve long-term success. How you will make a difference: Partner with Enterprise Sales early in the opportunity cycle to assess customer needs, shape services solutions, and ensure alignment between customer goals and Klaviyo delivery capabilities Define, craft, and present Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for enterprise engagements. Lead consultative conversations with prospects and customers to clarify business objectives, identify risks, and translate desired outcomes into actionable delivery plans Effectively implement new customers, leading them through migration, executing on customer use cases and key milestones, and fast-tracking value for enterprise-level accounts. Lead the implementation phase for new customers, including managing enterprise project scope, budget, plan, resources, and timeline. Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to drive the project forward through visibility and accountability to reach customer goals. Lead and collaborate with senior leadership and multiple departments across complex, cross-functional teams to ensure successful project delivery in enterprise environments. Proven ability to engage with and influence C-level stakeholders, ensuring alignment and driving forward complex projects with multiple dependencies. Proven expertise in navigating and managing complex, cross-functional projects across global teams with an emphasis on large enterprise environments. Apply expertise in risk management to identify, assess, and mitigate project risks, ensuring smooth delivery of enterprise projects. Adapt processes to provide a tailored experience for complex environments and meet customer needs while achieving key milestones. Understand each customer's existing tech stack and make best practice recommendations for their integration with Klaviyo. Apply a core understanding of API and Webhook functionality to help customers achieve key customer use cases utilizing the Klaviyo platform. Monitor implementation health across your book of business to ensure we are fast-tracking value and setting customers up for long-term success. Work closely and proactively with the full Account Team including Solutions Architects, Sales, Customer Success Managers, Deliverability Strategists, and Support in order to drive the implementation, advocate for customers, and achieve customer goals. Regularly update tools and systems without management reminders (project status, risks, timesheets, etc.). Provide informal coaching and mentorship to other Implementation Consultants, supporting delivery excellence, skill development, and consistent execution across the team. Supports team enablement, sharing best practices, and contributing to internal initiatives or process improvements, as aligned with business needs. Who you are: 4+ years SaaS implementation experience. Experienced in defining and presenting Statements of Work and delivery proposals for complex enterprise implementations. Adept at balancing technical depth with commercial clarity, ensuring that proposed engagements drive measurable customer value and delivery feasibility. Skilled in consultative selling and capable of articulating how Services accelerate time to value and business impact. Proven expertise in managing large, enterprise-level projects with multiple stakeholders across diverse teams and departments. A professional with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions. Well-informed and continuously learning about the evolving martech landscape, surrounding technologies, with an ability to appropriately position Klaviyo value propositions to complex customers. Experienced with implementing Martech solutions leveraging best practices across Email, SMS with a keen understanding of how to leverage a CDP for advanced use cases. Experience customizing implementation processes and strategies to meet the specific needs and scale of enterprise-level environments. An excellent communicator through a variety of channels, demonstrating strong written and verbal skills, and the ability to work effectively represent marketing needs across a variety of audiences (project managers, marketing leads, developers, etc.). A strong project manager with a track record of independently leading through complexity and driving outcomes on time. Experienced in managing large-scale, integrated tech stacks in enterprise environments and working with a variety of enterprise systems (Financial Force/ Certinia, SFDC). A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a quickly changing environment. PMP certification strongly recommended to demonstrate expertise in formal project management processes and methodologies. Interest in mentoring others and contributing to team-level execution and enablement beyond individual delivery. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000-$174,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. At Klaviyo, the Office of the CTO translates technology strategy into execution at scale. This is a unique role-and we won't sugarcoat it: the challenges are significant. The reward? Deep ownership, measurable impact, and growth that's anything but ordinary. If you're motivated by solving hard problems and working directly with the CTO to build what lasts, this role is for you. You will be the CTO's force multiplier. You'll run the engineering operating cadence, drive strategic planning and resource allocation, and partner on mission‑critical programs across platform, data, product, and security. In high‑stakes moments, you will bring crisp judgment, structured thinking, and an executive narrative that moves decisions forward. You'll model Klaviyo's values-Drivers wanted, Move fast, no shortcuts, Be meticulous in your craft, Win together-and keep AI at the center of how work gets done. What success looks like in the first 6-12 months? A predictable CTO operating system that clarifies priorities and accelerates decisions within engineering and with partner functions; visible progress on key technical projects and programs, and strong relationships at all levels of the organization. What You'll Do Be an extension of the CTO - Prep materials and briefings for key decisions and forums; act as proxy in select engagements with clear guardrails. Operationalize CTO priorities - Translate strategic initiatives into execution by coordinating multi-quarter, cross-functional efforts focused on reliability, productivity, data quality, and cost efficiency, ensuring teams are aligned and accountable for measurable impact. Proactively surface and solve problems - Create clarity from ambiguity; identify risks early; propose structured options and trade‑offs; keep work moving with urgency. Be a clarity creator. Run the operating cadence - Drive annual/quarterly planning and OKRs along with Product Ops and Business Ops, planning for Engineering and technical initiatives, weekly staff, technical reviews, and follow‑through; publish crisp inputs/outputs and “what's decided” artifacts. Translate roadmaps into resource plans - Partner with Recruiting, Finance, People, and Engineering Leadership to own capacity planning end-to-end. Forecast and reconcile headcount against technical roadmap and budget; and assist in translating approved plans into role charters and structured hiring. Craft internal and external narratives - Build Board/SLT updates, All‑Hands content, and executive briefs that translate technical choices into customer and business impact. Institutionalize operational excellence - Make incident/postmortem, risk, and dependency mechanisms visible and durable; raise accountability, ownership, intensity, and impact across R&D. Put AI at the center - Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are Technical Operator: Seasoned technical leader (8-12+ years) with experience in Chief of Staff, Engineering Strategy, Engineering Operations, or Technical Engineering roles, ideally having supported CTO- or VP-level R&D organizations in high-growth software environments. Technical Fluency & Problem Solver: Technically fluent, able to discuss architecture and platform trade-offs, linking them to reliability, velocity, and cost. Solves hard problems under pressure, seeks feedback, and learns quickly. High EQ and strong judgment. Operationally Rigorous & Metrics-Driven: Operationally rigorous and metrics-driven, establishing clear cadences, dashboards, and KPIs for goal-to-delivery. Expertise in OKRs, SLOs, Throughput/Lead Time, headcount plan vs. actuals, and hub ratios. Strategic Workforce Planner: Expert in engineering org design, capacity planning, headcount management, and budget adherence. Deep understanding of hub ratios, healthy spans & layers, career architecture alignment, and translating technical needs to headcount. Exceptional Communicator & Influencer: Exceptional communicator with executive presence. Crafts compelling narratives and influences C-level stakeholders and teams at all levels (Product, Eng, Data, Security, Finance, People). AI-Forward & Innovative: AI-forward, with experience experimenting with AI. Eager to learn and responsibly explore new AI tools for efficiency for self and Engineering organizations. Meticulous Attention to Detail: Willing to roll up your sleeves and take on any task - from high-level strategy to everyday operational details. Proactive in identifying and solving issues, maintaining the highest quality and consistency even while juggling multiple priorities. Dynamic & Impactful Leader: Fast-moving, analytical, and structured thinker. Brings order to ambiguity, makes swift, high-quality decisions. Strong, organized leadership, raising the bar on accountability, ownership, urgency, and impact. Resilient & Mission-Driven: Exhibits grit and determination, resilient to change and context switching. Committed to the organization's mission and values, energized by building for customers at scale. Nice to Haves Experience designing platform/infrastructure or developer productivity orgs; familiarity with measuring developer velocity, reliability (SLOs), and cost‑of‑serve. Background in B2B SaaS or product‑led organizations. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$216,000-$324,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Why You Should Join the Test Frameworks and Tooling Team Engineering confidence is our primary product. We are not testers, but rather infrastructure engineers building the sophisticated automation and CI/CD frameworks that make deploying to production a non-event. Our mission is to architect the systems, repository standards, and automated guardrails that empower every engineer in the company to ship at terminal velocity with total confidence. By building the foundational tools that guarantee production readiness, you will play a direct role in driving Sev-1 incidents toward zero and ensuring that our organization can move fast without the fear of breaking things. What You'll Achieve: Key Responsibilities As a core member of the team, you will own the execution of critical projects and contribute to the evolution of our testing ecosystem: Own and Enhance Frameworks: Take ownership of our integration and E2E testing frameworks across both backend and frontend stacks. You will ensure they are fast, reliable, and easy for other teams to adopt. CI/CD Integration: Contribute to how we execute tests within our CI system. You will focus on optimizing feedback loops so engineers know exactly where they stand in minutes. Establish Standards: Help define and implement general rules for our repositories, ensuring consistency in how unit tests are written and how code quality is measured. Scalable Feature & Coverage Contribution: Actively develop new tools that simplify complex testing scenarios while identifying and backfilling critical testing gaps at scale. You will build systems for data mocking and service isolation that ensure high-fidelity coverage across our most complex application flows. AI-Driven Quality Innovation: Help lead the charge in leveraging AI to accelerate our testing lifecycle. You will explore and implement AI-powered tools for automated regression detection, flaky test analysis, and intelligent test generation to decrease time-to-completion for features. Collaborative Problem Solving: Partner with feature teams to troubleshoot flaky tests and identify gaps in our current coverage, making proactive suggestions to improve our overall safety net. Operational Excellence: Monitor the health of our test suites and CI pipelines, taking pride in maintaining a stable and performant environment for the entire engineering organization. What Makes This Role Exciting Direct Impact on Stability: Your work is the primary line of defense against Sev 1 incidents. When the platform stays up and customers stay happy, it is because of the systems you help maintain. Full-Stack Visibility: Because you own the E2E suite, you will gain a deep understanding of how our entire ecosystem fits together, from frontend UI components to complex backend microservices. Autonomy and Growth: While we provide the vision, you provide the execution. You will have the space to own your work end-to-end, propose technical improvements, and see your suggestions implemented company-wide. High-Leverage Work: You are not just building one feature for one customer. You are building the tools that hundreds of your fellow engineers use every single day to do their jobs better. Who You Are: Analytical Problem Solver: You have 2+ years of software engineering experience with a focus on writing clean, maintainable code. You excel at debugging complex issues and performing root-cause analysis, using those learnings to implement systemic improvements that prevent future regressions. Quality Advocate: You find satisfaction in a well-organized test suite. You understand that testing is a fundamental part of the development lifecycle, not an afterthought. Technical Generalist: You are comfortable working across the stack. Whether it is debugging a React component in an E2E test or optimizing a Python integration test, you are ready to dive in. AI-Forward Thinker: You are excited about the intersection of AI and Software Quality. You are eager to help us leverage AI to automate test generation, identify flaky patterns, and accelerate the overall development lifecycle. Ownership Mindset: You do not just wait for tickets. You look for ways to make things better. You take pride in owning a project from the initial PR to its successful deployment and monitoring. CI/CD Familiarity: You have experience with, or a strong desire to learn, CI/CD tools and understand how automated testing fits into a modern deployment pipeline. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Technologies we use (not exhaustive): Backend: Python, Django, Go Frontend: React, TypeScript, JavaScript Testing Frameworks: Playwright, Cypress, Pytest, Jest Infrastructure and CI: AWS, Kubernetes, Terraform, Helm, Buildkite Data: MySQL, Redis, Kafka AI Tools: Integration with Claude, Cursor, Copilot, or internal AI enablement frameworks Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000-$174,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. At Klaviyo, we're on a mission to empower creators to own their destiny. Our AI-first B2C CRM platform empowers 176,000+ brands in 80+ countries to cultivate relationships with hundreds of millions of consumers. We love solving hard problems and look for people who specialize in certain areas while being passionate about building, owning, and scaling solutions end-to-end, overcoming any obstacle in their way. We are a team of ambitious, customer-obsessed peers who are insatiably curious and meticulous in our craft. We push each other to grow beyond our comfort zone, learn new things, and work hard to ensure each day is better than the last. About this role Within our Information Security department, the Security Trust & Risk (STAR) group enables Klaviyos to take smart, disciplined risks while bolstering customer trust. To that end, within STAR, our Security Trust & Compliance team drives the following programs: Compliance operations & audits (for SOC 2, ISO 27001, ISO 27017, PCI, and SOX ITGCs) Continuous control monitoring Security policies & standards Security education & awareness Customer trust operations & enablement (e.g. security questionnaires, customer calls, trust center administration, tech partner due diligence, etc.) Identity governance (e.g. user access reviews, just-in-time access workflows, just-enough-access audits/remediation) Privacy operations in partnership with Legal (e.g. data subject requests, records of processing activities, etc.) We're seeking a highly motivated Manager of Security Trust & Compliance to lead and support a talented team of GRC practitioners to drive the continuing evolution of these programs. You'll partner closely with cross-functional teams, such as Engineering, Sales, Legal, IT, Security, Internal Audit, and more. Through all of this, you'll help Klaviyo scale securely, sustainably deliver more value for our customers, and bolster their trust in us. What you'll be doing Lead, support, and develop our Trust team, helping your team members with professional development, goal achievement, and partnering effectively across Klaviyo Partner with STAR team leadership to plan, oversee, and drive execution of our projects and operations to ensure timely delivery of high-quality business outcomes Define a compelling vision/strategy for our Trust programs to continuously improve the efficiency and effectiveness of how we drive governance, cultivate culture, uphold compliance, and bolster trust Continuously seek out and prioritize high-value opportunities for the Trust team to use AI and automation to streamline our processes and eliminate toil Drive cross-functional alignment between the CISO organization and partner teams to ensure Trust-related priorities are strongly aligned with department- and company-level goals/OKRs We'd love to hear from you if you have many of the following: Experience leading, developing, and managing teams of individual contributors, with an intentional focus on fostering diversity and belonging throughout the entire employee lifecycle Broad and deep understanding of modern cloud-native web application architectures and related security best practices, especially in the context of AWS, Kubernetes, and AI Experience implementing Compliance Automation products, such as Drata, Vanta, Anecdotes, HyperProof, etc. Experience executing/leading compliance programs for SOC 2, ISO 27001, ISO 27017, ISO 27018, PCI, HIPAA, GDPR, CCPA, and NIS2 Experience executing/leading core governance, compliance, and trust programs, such as continuous control monitoring, security policies & standards, security education & awareness, and customer trust operations Experience applying GRC Engineering principles and values in practice, especially with regard to automation, systems + design thinking, and threat-informed GRC Everyone on our team must have: A strong bias toward evidence, logic, math, and reason when communicating risk (instead of fear, uncertainty, and doubt) A strong bias toward “guardrails, not gates” and “paved security roads” philosophies (instead of rigid “centralized command-and-control” processes and operating styles) Excellent ability to plan, prioritize, and deliver results cross-functionally and in a timely fashion Proficiency discussing complex, nuanced topics with technical & non-technical audiences alike, especially software engineers Strong alignment with Klaviyo's core values Ideally, you may also have any of the following: Experience with SQL, building tools with REST APIs, and Python Experience implementing Identity Governance tools and processes, such as for user access reviews (UARs) and just-in-time access (JITA) Experience working in security operations, security engineering, and/or security architecture roles We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$152,000-$228,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. As the Software Engineer, Product Recommendations at Klaviyo, you'll help build the machine learning-powered systems that decide which products to show to whom and when across our platform. You'll work on large-scale backend and data systems that turn billions of behavioral events into real-time, personalized product recommendations that drive revenue for merchants of all sizes. You'll join the Product Recommendation team, partnering closely with Machine Learning Engineers, AI Engineers, other engineers, Product Managers and Designers to design, build, and operate services and data pipelines that power our recommendation features end to end-from data ingestion and feature generation to ranking models and APIs exposed in product. This is a hands-on backend role with a strong focus on building scalable systems and data processing frameworks, with prior ML system experience as a plus (not a hard requirement). How you'll make a difference Design, build, and operate backend services that power product recommendations across Klaviyo experiences (email, SMS, KAgent, onsite, etc.), with a focus on reliability, performance, and clear APIs. Build and maintain large-scale data processing pipelines (e.g., using Apache Spark or similar frameworks) that transform raw events and catalog data into high-quality features and inputs for recommendation models. Collaborate with ML engineers to productionize recommendation models-defining interfaces, feature contracts, and deployment patterns for batch and/or real-time inference. Build ML/AI systems such as vector search that power recommendation, semantic search, and agentic use cases. Implement and evolve data and service observability (metrics, logging, tracing, dashboards) to ensure recommendations are correct, fast, and available when customers need them. Contribute to and improve shared data frameworks, libraries, and patterns that make it easier to build new recommendation use cases and iterate quickly. Work with product managers to break down complex recommendation initiatives into clear milestones, helping balance experimentation speed with reliability and technical soundness. Partner on data-driven decision making and A/B testing-ensuring recommendation systems are instrumented with the right metrics, and helping interpret results to guide future iterations. Participate in on-call and incident response for the systems you own, driving follow-ups that improve the resilience and operability of our recommendation stack. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up-for example, using AI to accelerate development, automate tests, or better monitor and debug recommendation behavior. Share knowledge and mentor other engineers on working with large-scale data frameworks, distributed systems, and best practices for integrating ML into production systems. Who you are 3+ years of software engineering experience, including building and operating backend services in production. Strong focus on backend and distributed systems at scale; you've worked on high-throughput or highly available services and care about latency, reliability, and operability. Proficient in Python, and comfortable working in at least one modern language used for backend/data work (e.g., Java or Scala). Proficient with big data frameworks such as Apache Spark (or similar technologies like Flink, Beam, etc.) for building batch or streaming pipelines. Comfortable with cloud-native architectures (AWS preferred) and container orchestration (e.g., Kubernetes); able to work with infrastructure and CI/CD pipelines as part of your day-to-day development. Comfortable with data-driven decision making and A/B testing-you understand how to instrument experiments, read results, and fold learnings back into the system. Comfortable designing and querying data models in relational or analytical datastores (e.g., Postgres, MySQL, data warehouses). Familiarity with modern DevOps practices (CI/CD, monitoring, alerting) and how they apply to large-scale data and recommendation systems. Proven track record of owning projects end-to-end-from design and implementation through rollout, monitoring, and iteration-ideally across multiple components or services. Excellent collaborator and communicator: you can explain tradeoffs to technical and non-technical partners and work effectively with ML Engineers, Software Engineers, PMs, and other teams. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Nice to haves Previous experience working on product recommendation systems or adjacent ML-powered features (ranking, personalization, search, or similar). Experience in AI/ML systems and products, such as integrating models into production systems or building features powered by ML. Experience training machine learning models (e.g., for ranking, prediction, or personalization), even if you don't consider yourself a full-time ML engineer. Experience with ML and distributed compute frameworks such as Ray or similar tools. Experience partnering with data science or ML teams to productionize models (feature stores, offline/online parity, model deployment and monitoring). Experience with additional data technologies (e.g., Kafka, Kinesis, Redis, feature stores, or vector databases). Background in e-commerce, marketing tech, or consumer personalization products We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000-$174,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

About the Team The Amplify Engineering team is responsible for building systems of efficiency and automation around the processes and problems of our fellow Klaviyos. We create tools that help Klaviyos move faster and operate at scale as the company continues to grow. Because our users are internal stakeholders, we work with a tight feedback loop and have direct visibility into how our work drives measurable impact across the organization. How You'll Make an Impact As the Engineering Manager for the Amplify Engineering team, you will: Lead a team of seven highly productive engineers, with potential to grow the team further. Own the vision and oversee the implementation of the Klaviyo Demo Studio (KDS) - a homegrown product used by our Sales organization to demonstrate Klaviyo's value to prospective customers. Manage a portfolio of internal tools that serve Klaviyo's Sales and R&D organizations, driving efficiency and productivity through automation. Balance hands‑on technical involvement with people leadership - leading through others, setting direction, and modeling best practices. Collaborate closely with Product, Design, and senior stakeholders to translate organizational challenges into high‑quality software solutions. Foster a culture of innovation, curiosity, and technical excellence within the team. Who You Are 6-8+ years of software engineering experience, including 3-5+ years managing high‑performing teams in a fast‑paced SaaS environment. Experienced with full‑stack development and modern web architectures, typically React/TypeScript on the front end and Python/Django (or equivalent) on the back end. Skilled at leading teams that build internal platforms, tools, or systems for automation and efficiency. Strong communicator who can align stakeholders, manage competing priorities, and drive consensus across teams. A natural mentor and coach who develops engineers through constructive feedback and opportunities for growth. Comfortable navigating ambiguity and driving clarity - you set direction even when the path isn't fully defined. Excited to experiment with AI tools to boost team productivity and innovation. Nice to Have Experience building internal developer tools, automation systems, or operational dashboards. Familiarity with AWS (or other cloud providers), Terraform, and Kubernetes. 30 / 60 / 90 Days 30 Days: You're hands‑on with the Klaviyo Demo Studio and its underlying tech stack, learning its architecture and facilitating technical trade‑off conversations. 60 Days: You're assessing team roadmaps, weighing stakeholder and team input, and ensuring alignment with the vision and priorities you're setting for the team. 90 Days: You've implemented tools that improve how your team and stakeholders work, reviewed key architectures, and led by example through proof‑of‑concept work to guide your engineers. In Your First Year By your first year, you are recognized as the point person for your team's areas of ownership. You've built a reputation for delivering impactful results quickly, learning from outcomes, and iterating effectively. You're partnering closely with your design and product counterparts to deliver against goals for the Klaviyo Demo Studio and developing tooling that enables deeper adoption of KDS across the company. Tech Stack Backend: Python, Django, FastAPI Frontend: React, TypeScript Infrastructure: AWS, Terraform, Kubernetes Data & Messaging: MySQL, Redis, RabbitMQ, Pulsar, Kafka #J-18808-Ljbffr

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Klaviyo is seeking a Web Growth Manager to evolve our global web experience with a sharp focus on growth, funnel optimization, and AI-powered personalization. This role will execute strategies that drive top-of-funnel acquisition, optimize visitor-to-lead conversion, and build personalized, scalable digital experiences. You'll partner cross-functionally with Marketing, Engineering, UX, and other stakeholders to build innovative, data-driven web journeys that directly impact pipeline and revenue growth. This is a unique opportunity to sit at the intersection of AI innovation, growth strategy, and digital experience design-helping Klaviyo scale its digital presence while delivering world-class journeys for our diverse B2B customer segments. How You Will Make a Difference: Own and accelerate product-led conversion & personalized experiences across klaviyo.com - designing experiences that let visitors try, learn, and convert directly through interactive free tools, demos and guided product exploration. Build, test, and optimize free tools and self-serve demo experiences (using platforms like Navattic) to showcase product value early in the buyer journey. Prioritize and deliver initiatives that strengthen the bridge between website engagement, interactive free tools, and product activation, including optimizing the back end CMS capabilities to support front end build. Lead discovery efforts grounded in user behavior, funnel data, and competitive benchmarks to identify opportunities for innovation in the self-serve & growth experience. Partner with Product Marketing, Demand Gen, and Growth Engineering to ensure PLG & personalized experiences drive qualified, high-intent leads into the sales and onboarding funnel. Support a 6-12 month roadmap for product-led web experiences and personalization - aligning with Klaviyo's growth and self-serve acquisition strategy. Collaborate with Design and UX to maintain seamless, high-performing experiences that communicate product value intuitively and beautifully. Who You Are: 8+ years of product management experience, including 4+ years in growth or web product. Proven success driving measurable top-of-funnel growth & conversion optimization for B2B SaaS companies via personalization & experimentation. Hands-on experience implementing AI-powered features in digital products. Strong background in web analytics, experimentation, and funnel analysis. Proficiency with analytics tools (Google Analytics, Tableau), A/B testing platforms, Product demo platforms, and CMS. Understanding of SEO, marketing automation, and lead management platforms. Ability to define product roadmaps, write detailed requirements, and deliver with agile teams. Strong analytical mindset, experience in growth hacking via experimentation and PLG. Excellent communication skills, ability to influence both technical and executive stakeholders. Experience scaling global websites across multiple languages and markets Knowledge of B2B SaaS product growth models We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$152,000-$228,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Sales Manager, Mid-Enterprise Hybrid Role Requirement: Boston, MA (In-Office 3x/Week) Team: Sales - Mid-Enterprise About the Role At Klaviyo, we believe every customer interaction is an opportunity to build stronger relationships. That mindset starts with our Sales team-and we're growing. Klaviyo is seeking a Mid-Enterprise Sales Manager to lead a team of hybrid Account Executives responsible for both net-new customer acquisition and expansion within existing accounts. Mid-Enterprise is a critical growth segment for Klaviyo and plays an important role in our continued move upmarket. The team operates across a wide range of deal types, from high-velocity run-rate opportunities to larger, more complex multi-product deals. Success in this role requires strong judgment, prioritization, and execution discipline. This role is for leaders who consistently raise the bar on talent, execution, and accountability. You will be expected to make clear tradeoffs across velocity and complexity, coach to root causes rather than symptoms, and hold yourself and your team to measurable performance standards. The impact of this role is highly visible, and success depends on ownership, clarity, and comfort operating without ambiguity. What You'll Do Lead, coach, and develop a team of hybrid Account Executives across net-new and expansion motions Develop reps into consistent top performers with a clear focus on skill development, deal execution, and accountability Coach across a spectrum of deal types, including high-velocity run-rate opportunities and larger complex deals in the $500K-$1M+ range that involve multiple stakeholders, products, and internal teams Support multi-product selling by helping reps position the right solutions, align products to customer needs, and expand relationships over time as customer value increases Own territory strategy and account planning to ensure reps prioritize the right accounts, balance prospecting with expansion, and manage time effectively across a mixed book of business Diagnose performance using leading indicators, identify points of leverage, and take decisive action to improve results Use AI and data to improve deal inspection, coaching effectiveness, forecast accuracy, and overall sales efficiency Partner closely with Marketing, Product, Solutions Engineering, Legal, Finance, RevOps, Enablement, Partnerships, and senior sales leadership to drive successful outcomes Partner with BDR leadership to ensure consistent pipeline generation and sufficient coverage on a rolling basis to achieve targets Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Continuously experiment with AI tools-testing, learning, and sharing insights to keep the team and organization ahead of the curve, as well as championing new applications that accelerate workflows and elevate quality responsibly. Apply AI fluency to streamline work, reallocate saved time and reinvest into more meaningful, high-impact areas. Who You Are: A proven track record of developing sales reps into top performers Experience managing hybrid sales motions that include both net-new acquisition and expansion Experience operating in high-velocity sales environments while also supporting complex high-value deals Strong understanding of multi-product selling, territory management, and account planning Demonstrated ability to diagnose performance issues and act on points of leverage Experience working cross-functionally in complex deal environments Comfort using AI tools to drive efficiency, improve execution, and enable seller success Required experience using MEDDPICC to inspect deals, coach execution, and drive forecast accuracy Required Experience: 4+ years of experience as a Mid-Market, Enterprise, or Strategic Account Executive Proven track record as a consistent top sales performer 2+ years of sales management experience, preferably in mid-market or enterprise sales Experience selling or managing within a multi-product software environment Background in high-growth SaaS or modern software sales organizations preferred MarTech experience is a plus What Success Looks Like Within 12 months, you will have built a team that delivers predictable results across both net-new and expansion and can clearly explain why they are winning or losing deals. Performance will be driven by skill development, execution quality, and disciplined prioritization rather than volume alone. Pipeline quality and forecast accuracy will improve without sacrificing velocity. Territory and account planning will become a clear competitive advantage. Your team's results and operating standards will be visible benchmarks within Mid-Market and beyond, and you will be recognized as a high-leverage people leader who helps shape how Klaviyo continues to move upmarket. #LI-Hybrid #LI-BAILEY We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$156,000-$156,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. As a Lead Product Operations Manager at Klaviyo, you'll be an essential player in shaping the future of Klaviyo through innovative product lifecycle tools, particularly through leveraging AI technologies. Your hands-on leadership and collaborative spirit will deeply connect you to our R&D teammates, empowering them through efficient operational solutions that unlock Klaviyo's potential as a world-class, AI-first R&D organization. Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. How you'll make a difference: Hands-on Operational Leadership: Directly manage, optimize, and execute operational solutions and tools essential to our R&D teams, from strategic planning through to execution and delivery, emphasizing hands-on implementation and iteration. Design Lightweight, AI-First Processes: Create and champion innovative, AI-driven processes and operational models that are lightweight, intuitive, and designed to avoid bureaucracy, significantly increasing velocity and maximizing business impact. Drive Transparency and Alignment: Collaborate closely with Product, Engineering, Design, Analytics and Klaviyo's broader Go-To-Market teams to maintain clear prioritization, visibility on roadmaps, and aligned execution of key initiatives and OKRs. Establish a Single View of Progress: Actively manage and maintain real-time product roadmaps, dashboards, KPIs, and reports, becoming the operational heartbeat that informs decisions, tracks progress, and identifies trade-offs. Enable High-Quality Delivery: Lead practical initiatives to enhance product quality, accelerate PDLC velocity, and foster cross-team collaboration. Personally drive the implementation of metrics and continuous improvement efforts. Empathy-Driven Collaboration: Embed deeply within our R&D organization, bringing empathy and understanding to operational decisions and processes, and fostering a culture where operational practices directly support team success and wellbeing. AI-Driven Technical Enablement: Champion and implement AI-first solutions and tools, empowering the Product teams with technologies that streamline processes, enhance product usage insights, and significantly boost team productivity and effectiveness. Customer-Centric Execution: Hands-on management of feedback loops in collaboration with Customer Experience, Sales, and Marketing, ensuring operational decisions and prioritizations reflect customer needs and insights. Operational Data & Insights: Create and manage actionable dashboards and analytical tools that proactively identify bottlenecks, productivity insights, and inform strategic decisions. Who you are: 7+ years of experience in product, product operations, or business operations roles, specifically within SaaS product organizations (B2B/B2C), with direct experience in a high-growth tech environment. Proven track record in hands-on operational execution, process improvement, and cross-functional collaboration. Ability to function well in a fast-paced environment. Demonstrated ability to work through ambiguity to a detailed solution-taking a problem, identifying a path forward, and driving an initiative through. Demonstrated empathy and deep understanding of Product, Engineering, and Design team needs, with the ability to build trust and drive operational excellence from within these teams. Strong analytical, technical, and stakeholder management skills, capable of influencing and driving alignment across teams. Practical experience implementing and managing AI-driven tools and solutions within product operations. Data-oriented approach, adept at synthesizing complex operational data into actionable insights. Experience with modern product management tools (e.g., Jira, Productboard, Coda) and analytics platforms. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$120,000-$180,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. How You'll Make a Difference: Program Leadership & Execution Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement. Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement. Translate strategy into actionable plans with clear milestones and success metrics. Manage multiple initiatives simultaneously with minimal oversight. Strategic Thinking & Thought Leadership Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience. Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns. Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design. Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes. Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction. Represent CX Programs in cross-functional forums, sharing best practices and lessons learned. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Stakeholder Management & Influence Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution. Influence decision-making through storytelling, data, and customer insight. Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning. Ensure clarity, alignment, and accountability across cross-functional partners. Measurement & Reporting Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization. Report results and insights regularly, highlighting business impact and next-phase recommendations. Who You Are: 7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS. Proven ability to manage large, cross-functional initiatives independently from planning to execution. Strategic problem solver who connects customer needs to business goals. Excellent communication and storytelling skills; able to simplify complexity for varied audiences Data-driven problem solver who thrives in ambiguity. Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors. Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution. Confident influencer and collaborator who drives progress without formal authority. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$108,000-$162,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Klaviyo is seeking a Web Growth Manager to drive measurable growth across all Klaviyo.com surfaces. In this role, you will lead our tactical conversion rate optimization strategy, improve top-of-funnel performance, and develop an experimentation-driven roadmap that accelerates new customer acquisition. You will partner cross-functionally with Web Strategy, Creative, PMM, SEO, International, Analytics, and Marketing Ops to deliver a world-class, high-performing website experience. This role is both strategic and hands-on: you will define hypotheses, lead experimentation, implement AI-powered personalization features, and partner closely with engineers, designers, and marketers to bring scalable growth initiatives to life. How You Will Make a Difference: Build and scale our Qualified growth strategy: You'll own the Qualified program's strategic direction and roadmap, developing it into a reliable and efficient conversion engine that drives top-of-funnel impact. Own the UX and experimentation roadmap for foundational web journeys: You will lead testing and optimization for core experiences-Sign-Up, Demo, Product Pages, Pricing-ensuring they are intuitive, performant, and conversion-focused. Optimize user journeys across key acquisition channels: You will improve how users from paid, organic search, referral, and other channels move through the site, identifying friction points and designing experiments to drive lift. Lead cross-functional CRO initiatives: Partnering with the broader Web team, you'll manage a comprehensive, always-on CRO roadmap that aligns insights, experimentation, and strategic priorities across teams. Serve as the technical owner for Optimizely and testing operations: You'll guide test setup, QA, launch, analysis, and platform governance, ensuring experimentation velocity and accuracy. Translate data into meaningful action: By synthesizing funnel data, behavioral analytics, and experimentation insights, you will drive strategic decisions and identify the highest-impact opportunities for growth. Foster alignment across teams: You'll collaborate with PMM, Creative, Amplify, SEO, International, Marketing Analytics, and Marketing Ops to ensure a cohesive and optimized experience across all Klaviyo.com surfaces. Who You Are: 8+ years of product management experience, including 3+ years in growth or web product. Proven success driving measurable top-of-funnel growth & conversion optimization for B2B SaaS or e-Commerce companies via personalization & experimentation. Hands-on experience implementing AI-powered features in digital products. Strong background in web analytics, experimentation, and funnel analysis. Proficiency with analytics tools (Google Analytics, Tableau), A/B testing platforms, Product demo platforms, and CMS. Understanding of SEO, Paid Search Optimization, marketing automation, and lead management platforms. Ability to define product roadmaps, write detailed requirements, and deliver with agile teams. Strong analytical mindset, experience in growth hacking via experimentation and PLG. Excellent communication skills, ability to influence both technical and executive stakeholders. Experience scaling global websites across multiple languages and markets Knowledge of B2B SaaS or e-Commerce product growth models We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$112,000-$168,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Klaviyo is on a mission to build a world-class, AI-first engineering organization. To do this, we're looking for a Lead Product Manager of Developer Experience who will craft and drive the vision for our internal development environment. In this role, you'll treat developers as your customers - making their daily workflows faster, safer, and more joyful. Your work will directly impact how quickly and confidently Klaviyo engineers can build, test, and release high-quality products. In this role, you'll partner deeply with Engineering leaders across Developer Infra, SRE, and product teams to shape how Klaviyo develops software. Your focus will be on outcomes: enabling faster cycle times, reducing incidents, leveraging AI to automate toil, and making Klaviyo a magnet for top engineering talent. Please note this is a hybrid role and requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. What You'll Do: Set the Vision: Define the product strategy for Klaviyo's developer environment, aligning to our Need for Speed program - targeting massive improvements in engineering velocity, developer experience, and quality. Make Developers Your Customers: Treat Klaviyo engineers as the primary stakeholders. Identify pain points across the PDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness. Accelerate with AI: Institutionalize AI as a force multiplier - from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in adopting AI-first development practices, reducing friction without compromising safety. Deliver Measurable Outcomes: Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption. Champion Quality & Safety: Partner with SRE and QE to ensure reliability and safety are built into every paved path - incidents and defects decrease even as velocity increases. Scale for the Future: Guide architecture and tooling choices that will keep Klaviyo's developer experience sustainable and scalable for years to come. Be Data-Driven: Establish instrumentation, run surveys, and analyze metrics to continuously validate impact and adjust based on outcomes, not assumptions. Build for Collaboration: Create transparency and open feedback loops with engineers, EMs, and leadership to ensure alignment and adoption of developer tooling and practices. Who You Are: Strategic Builder: You're an Engineering leader turned Product think or Founder. Or you've led product for developer platforms, infrastructure, or tools, with a track record of improving engineering velocity and reliability. Developer-Centric Thinker: You deeply empathize with engineers and have experience making their workflows easier, faster, and safer. AI-Forward Mindset: You understand the transformative potential of AI in software development and can separate hype from practical value. Metrics-Oriented: You are fluent in measuring success via engineering productivity, quality, and reliability metrics (e.g., PR throughput, CFR, incident rates, DevEx indices). Influential Collaborator: You can partner with senior engineering leaders (Infra, SRE, QE, product teams) and influence without authority. Bias for Action: You thrive in fast-moving environments, balance short-term wins with long-term strategy, and bias toward automation and self-service. Success in This Role Looks Like: Klaviyo engineers feel they can deliver faster, safer, and with higher confidence than ever before. AI tools are seamlessly integrated into workflows, with widespread adoption and measurable productivity gains. Development cycle times shrink, while incidents, defect escapes, and change failure rates decrease. Developers rank Klaviyo's internal tooling and environment as best-in-class, making it a competitive advantage in attracting and retaining talent. The Dev Infra & SRE product strategy is clear, measurable, and directly tied to Klaviyo's ability to deliver customer value quickly and reliably. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$168,000-$252,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

The Director of Marketing Operations owns the systems, data, and processes that power a modern, multi-motion go-to-market engine. This role is responsible for designing and scaling marketing operations across enterprise sales-led and product-led growth motions, ensuring clean data, efficient handoffs, and measurable impact from first touch through expansion. You will lead the marketing technology stack, partner closely with Sales Ops, RevOps, Product, and Analytics, and apply automation and AI to improve prioritization, decision-making, and execution at scale. This is a highly visible role for a strategic operator who can balance rigor with speed in a complex GTM environment. How you'll make a difference: * Own and optimize the end-to-end lead, account, and PQL lifecycle across enterprise and PLG motions, including scoring, routing, enrichment, and progression. * Design scalable funnel and handoff processes in partnership with Sales Ops and RevOps to support multiple GTM models. * Serve as the strategic owner of the marketing automation platform and its core integrations, including Salesforce and web systems. * Proactively monitor funnel performance, diagnose issues, and implement system or process improvements. * Embed AI and automation into core workflows such as scoring, routing, enrichment, forecasting, and anomaly detection. * Partner with Analytics and Data teams to enable accurate attribution, reporting, and experimentation. * Own data quality and governance across marketing and CRM systems, including enrichment, deduplication, and hygiene. * Evaluate, implement, and rationalize marketing technology to maximize impact and reduce complexity. * Enable effective collaboration between marketing, sales, and product through shared definitions and operating models. * Build, mentor, and scale a high-performing marketing operations team. * Performs other related duties as assigned. Who you are: * 15+ years of experience in Marketing Operations, Revenue Operations, or GTM Operations, with experience supporting both enterprise sales-led and product-led growth models for Marketing. * Deep expertise in marketing automation platforms, CRM systems, and modern marketing technology stacks (Salesforce, Hubspot, Leandata, 6Sense). * Proven experience architecting and scaling lead, account, and PQL lifecycle management processes in complex GTM environments. * Hands-on experience leveraging AI and automation - you've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. * Strong understanding of enterprise sales requirements (e.g., account-based marketing, routing, SLA management) alongside PLG concepts (e.g., in-product signals, PQLs, lifecycle triggers). * Strong understanding of ad tech and web stacks (e.g DSPs, CDPs, tag management, Consent, CRO) and how they connect to marketing automation and CRM systems. * Demonstrated experience supporting multi-channel personalization and journey orchestration across paid, owned, and product-led touchpoints in PLG and SLG organizations * Track record of building and developing high-performing teams. * Strong grasp of data models, attribution, funnel analytics, experimentation, and operational reporting across segments. * A systems thinker who enjoys solving complex problems through process, technology, and collaboration. * Excellent cross-functional communicator with experience partnering closely with Sales Ops, RevOps, Product, Web, and Analytics teams. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here

Sr. Implementation Consultants at Klaviyo are a critical part of our Customers' success, providing the highest quality implementation experience by delivering exceptional guidance, executing effectively on key launch tasks, demonstrating deep product expertise, and consistently exceeding customer expectations. A Sr. Implementation Consultant is a highly motivated professional with a proven record of proactively managing enterprise-level projects, implementing products for large and complex customer accounts, delivering on schedule, and yielding high customer satisfaction. As a Sr. Implementation Consultant, you'll not only lead the implementation phase for enterprise customers, but also engage early in the presales process, shaping delivery strategy, crafting and presenting Statements of Work (SOWs), and ensuring that every engagement is scoped for success and aligned with customer outcomes. As an implementation project owner, you will be the first point of contact with new Klaviyo customers, working with them to understand their key marketing goals and the complexity of their enterprise-level tech stacks, building and owning the appropriate project plan, and leading both the customer and internal project teams to execute the plan. You will work closely with the full Klaviyo Account Team to drive customers forward, ensuring customers see value quickly, key stakeholders are informed, challenges are identified early, mitigation strategies are built and executed, and customers leave the implementation stage set up to achieve long-term success. How you will make a difference: * Partner with Enterprise Sales early in the opportunity cycle to assess customer needs, shape services solutions, and ensure alignment between customer goals and Klaviyo delivery capabilities * Define, craft, and present Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for enterprise engagements. * Lead consultative conversations with prospects and customers to clarify business objectives, identify risks, and translate desired outcomes into actionable delivery plans * Effectively implement new customers, leading them through migration, executing on customer use cases and key milestones, and fast-tracking value for enterprise-level accounts. * Lead the implementation phase for new customers, including managing enterprise project scope, budget, plan, resources, and timeline. * Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to drive the project forward through visibility and accountability to reach customer goals. * Lead and collaborate with senior leadership and multiple departments across complex, cross-functional teams to ensure successful project delivery in enterprise environments. * Proven ability to engage with and influence C-level stakeholders, ensuring alignment and driving forward complex projects with multiple dependencies. * Proven expertise in navigating and managing complex, cross-functional projects across global teams with an emphasis on large enterprise environments. * Apply expertise in risk management to identify, assess, and mitigate project risks, ensuring smooth delivery of enterprise projects. * Adapt processes to provide a tailored experience for complex environments and meet customer needs while achieving key milestones. * Understand each customer's existing tech stack and make best practice recommendations for their integration with Klaviyo. * Apply a core understanding of API and Webhook functionality to help customers achieve key customer use cases utilizing the Klaviyo platform. * Monitor implementation health across your book of business to ensure we are fast-tracking value and setting customers up for long-term success. * Work closely and proactively with the full Account Team including Solutions Architects, Sales, Customer Success Managers, Deliverability Strategists, and Support in order to drive the implementation, advocate for customers, and achieve customer goals. * Regularly update tools and systems without management reminders (project status, risks, timesheets, etc.). * Provide informal coaching and mentorship to other Implementation Consultants, supporting delivery excellence, skill development, and consistent execution across the team. * Supports team enablement, sharing best practices, and contributing to internal initiatives or process improvements, as aligned with business needs. Who you are: * 4+ years SaaS implementation experience. * Experienced in defining and presenting Statements of Work and delivery proposals for complex enterprise implementations. * Adept at balancing technical depth with commercial clarity, ensuring that proposed engagements drive measurable customer value and delivery feasibility. * Skilled in consultative selling and capable of articulating how Services accelerate time to value and business impact. * Proven expertise in managing large, enterprise-level projects with multiple stakeholders across diverse teams and departments. * A professional with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions. * Well-informed and continuously learning about the evolving martech landscape, surrounding technologies, with an ability to appropriately position Klaviyo value propositions to complex customers. * Experienced with implementing Martech solutions leveraging best practices across Email, SMS with a keen understanding of how to leverage a CDP for advanced use cases. * Experience customizing implementation processes and strategies to meet the specific needs and scale of enterprise-level environments. * An excellent communicator through a variety of channels, demonstrating strong written and verbal skills, and the ability to work effectively represent marketing needs across a variety of audiences (project managers, marketing leads, developers, etc.). * A strong project manager with a track record of independently leading through complexity and driving outcomes on time. * Experienced in managing large-scale, integrated tech stacks in enterprise environments and working with a variety of enterprise systems (Financial Force/ Certinia, SFDC). A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a quickly changing environment. * PMP certification strongly recommended to demonstrate expertise in formal project management processes and methodologies. * Interest in mentoring others and contributing to team-level execution and enablement beyond individual delivery.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Klaviyo is seeking a Web Growth Manager to drive measurable growth across all Klaviyo.com surfaces. In this role, you will lead our tactical conversion rate optimization strategy, improve top-of-funnel performance, and develop an experimentation-driven roadmap that accelerates new customer acquisition. You will partner cross-functionally with Web Strategy, Creative, PMM, SEO, International, Analytics, and Marketing Ops to deliver a world-class, high-performing website experience. This role is both strategic and hands-on: you will define hypotheses, lead experimentation, implement AI-powered personalization features, and partner closely with engineers, designers, and marketers to bring scalable growth initiatives to life. How You Will Make a Difference: Build and scale our Qualified growth strategy: You'll own the Qualified program's strategic direction and roadmap, developing it into a reliable and efficient conversion engine that drives top-of-funnel impact. Own the UX and experimentation roadmap for foundational web journeys: You will lead testing and optimization for core experiences-Sign-Up, Demo, Product Pages, Pricing-ensuring they are intuitive, performant, and conversion-focused. Optimize user journeys across key acquisition channels: You will improve how users from paid, organic search, referral, and other channels move through the site, identifying friction points and designing experiments to drive lift. Lead cross-functional CRO initiatives: Partnering with the broader Web team, you'll manage a comprehensive, always-on CRO roadmap that aligns insights, experimentation, and strategic priorities across teams. Serve as the technical owner for Optimizely and testing operations: You'll guide test setup, QA, launch, analysis, and platform governance, ensuring experimentation velocity and accuracy. Translate data into meaningful action: By synthesizing funnel data, behavioral analytics, and experimentation insights, you will drive strategic decisions and identify the highest-impact opportunities for growth. Foster alignment across teams: You'll collaborate with PMM, Creative, Amplify, SEO, International, Marketing Analytics, and Marketing Ops to ensure a cohesive and optimized experience across all Klaviyo.com surfaces. Who You Are: 8+ years of product management experience, including 3+ years in growth or web product. Proven success driving measurable top-of-funnel growth & conversion optimization for B2B SaaS or e-Commerce companies via personalization & experimentation. Hands-on experience implementing AI-powered features in digital products. Strong background in web analytics, experimentation, and funnel analysis. Proficiency with analytics tools (Google Analytics, Tableau), A/B testing platforms, Product demo platforms, and CMS. Understanding of SEO, Paid Search Optimization, marketing automation, and lead management platforms. Ability to define product roadmaps, write detailed requirements, and deliver with agile teams. Strong analytical mindset, experience in growth hacking via experimentation and PLG. Excellent communication skills, ability to influence both technical and executive stakeholders. Experience scaling global websites across multiple languages and markets Knowledge of B2B SaaS or e-Commerce product growth models We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$112,000-$168,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).