KM2 Solutions CEO and leadership

The founder of KM² Solutions, Mr. David Kreiss has extensive background in credit, collections and customer care which has directed KM² to its current status as one of the fastest growing and technologically advanced companies in the Industry. From managing credit policy and collections as a senior officer of Citibank Bankcards, to developing a risk management practice and strategic business systems while operating one of the largest operating centers as Senior Vice President of American Express, Mr. Kreiss’ accomplishments are considerable. He has managed large operations for over 30 years. He is one of the pre-eminent call center builders, responsible for the development of 3 of the largest accounts receivable and customer care companies in the U.S. He grew Nationwide Credit, founded OSI and Convergent Resources Inc. and is the key architect and strategist in the creation and growth of KM². In addition, as majority shareholder in KM², Mr. Kreiss is engaged in all the daily business activities of the Company. No other CEO/Owner in the industry presents a comparable resume of accomplishments. This experience has assisted in the steering of KM² to ensure that quality performance is guaranteed.

Specialties: Off Shore, Near Shore Omni Channel Contact Center deployment. VOIP networks, MPLS, ITIL, BI Systems, Predictive Dialers, Collections, Customer Service, PCI, SOC, RPA, AI

Rodd Furlough is a Chief Operating Officer at KM2 Solutions and is based in Greater New York City Area. He has worked as Director of Call Center Operations at Teltrust Corp., Senior Team Leader at Dakotah Direct, and Management Consultant at KM2 Solutions. Rodd studied at Barton College between 1982 and 1986.