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Top 50 Knowledge Engineer Skills

Below we've compiled a list of the most important skills for a Knowledge Engineer. We ranked the top skills based on the percentage of Knowledge Engineer resumes they appeared on. For example, 11.2% of Knowledge Engineer resumes contained Product Data as a skill. Let's find out what skills a Knowledge Engineer actually needs in order to be successful in the workplace.

These are the most important skills for a Knowledge Engineer:

1. Product Data

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high Demand

2. Knowledge Base

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high Demand
Here's how Knowledge Base is used in Knowledge Engineer jobs:
  • Encoded problem/solution data for incorporation into knowledge base for PC and laptop call-avoidance software.
  • Research focused on aspects of knowledge based system development and artificial intelligence.
  • Applied Systems Intelligence specializes in artificial intelligence and knowledge based systems.
  • Provided advanced problem diagnostic analysis, development and maintenance of multiple knowledge bases for Reynolds & Reynolds applications and systems support.
  • Developed knowledge bases for information security, real estate, military, and terrorism domains.
  • Created knowledge bases and tools to aid help desk analysts in troubleshooting problems.
  • Trained users to customize AeroText(TM) for domain-specific knowledge bases.
  • Developed and maintained the English-language knowledge base for Monster search products.
  • Developed product and services knowledge base maintenance system.
  • Used Artificial Intelligence Expert Systems knowledge base software and Oracle databases to model and configure Wafer-processing equipment for the semiconductor industry.
  • Reviewed several knowledge base solutions.
  • Architected the organization of knowledge bases and devised inference strategies to fit the class of problem being addressed.
  • Implemented and administered an enterprise wide knowledge base solution for Verizon Wireless' IT Support Centers.
  • Developed just-in-time video training using Camtasia Studio 8 and published to the knowledge base.

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13 Knowledge Base Jobs

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3. Knowledge Management

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high Demand
Here's how Knowledge Management is used in Knowledge Engineer jobs:
  • Coordinated and trained client knowledge management team, stimulating knowledge for migration of legacy documentation, application features, and functionality.
  • Developed subject matter expertise in Knowledge Management processes and the Contract Management system.
  • Attend and facilitate Knowledge Management Cross-Functional Team sessions.
  • Worked in the Knowledge Management department to capture employee knowledge in the form of relevant documentation and flow charts.
  • Provide Knowledge Management Tool training for new Knowledge Engineers, as well as refresher training, as required.
  • Team player - collaborating and coordinating with a diverse, remote Knowledge Management Team.
  • Support for training of Knowledge Management concepts, best practices, and solutions.
  • Prepare reports associated with knowledge management, and share those reports internally.
  • Developed and published IT operational support content to the Cingular Knowledge Management (KM) system, hosted in ServiceWare.

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2 Knowledge Management Jobs

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4. Expert System

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high Demand
Here's how Expert System is used in Knowledge Engineer jobs:
  • Developed expert systems for County Governments to determine welfare eligibility.
  • Created rules maintenance application for underlying expert system.
  • Developed knowledge representation schema for expert system.
  • Facilitated job analysis sessions, and acted as company Expert in the field of Expert Systems.
  • Developed expert systems for parts and material selection AION Development System (ADS), C
  • Developed expert systems for plant loading, fastener selection, and analog circuit testing.
  • Designed prototype of expert system for production allocation and planning to help ass
  • Analyzed user needs and implemented database tables for expert systems.
  • Developed Web Applications for expert system.
  • Developed product architecture modeling methodology using Object Oriented Analysis to define configuration rules for the Sales Configurator expert system.
  • Developed and maintained the Expert System applications and administered the Vantive integration.

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5. SQL

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high Demand
Here's how SQL is used in Knowledge Engineer jobs:
  • Recognized as company-wide SQL database expert.
  • Maintain Windows Platform Paradox databases for in-house written software (known as RAPID) utilizing Excel 2010 spreadsheets and SQL.
  • Learned SQL language and researched Vehicle Identification Number trends using SQL Server 2005.
  • Developed prototype on Oracle 10g with SQL*Plus, SQL*Loader, Toad, etc.
  • Executed basic SQL commands via Oracle SQL Plus for diagnostics of the database.
  • Analyzed business data from various sources, including SQL and Access databases.
  • Administered Microsoft Exchange, SQL, and other core application servers.
  • Augmented initial set of reports using SQL*Plus queries.

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6. Subject Matter

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high Demand
Here's how Subject Matter is used in Knowledge Engineer jobs:
  • Facilitated collection of cross-functional data from process owners and subject matter experts.
  • Provide subject matter expertise and focused emphasis on enterprise data initiatives and record and content management for the Secretariat Joint Staff.
  • Facilitated strategic use of knowledge resources, subject matter experts, and research to improve employee training and client solutions.
  • Subject Matter Expert on various Department of Defense applications in terms of usability and performance.
  • Serve as subject matter expert for all Servers, Blades, and Hyper-scale solutions.
  • Lead Subject Matter Expert on information systems and database technology.

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7. Technical Support

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high Demand
Here's how Technical Support is used in Knowledge Engineer jobs:
  • Trained and provided technical support for new Software/Knowledge Engineers.
  • Provided software technical support to customers.
  • Provided technical support for Canadian and U.S. customers via phone, email, and web.
  • Provide 1st and 2nd level technical support over all avenues.
  • Key Contributions: Consistently achieved 80% resolution goal of Level I Help Desk technical support.

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8. Business Requirements

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high Demand
Here's how Business Requirements is used in Knowledge Engineer jobs:
  • Completed both business requirements and system requirements specification documents and sought approval of these documents from key stakeholders.
  • Manage customers' software change requests and analyze business requirements.

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9. Sharepoint

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high Demand
Here's how Sharepoint is used in Knowledge Engineer jobs:
  • Operate and maintain user support and Joint Staff SharePoint 2010 instances and any future JS Enterprise content management packages.
  • Deliver desk-side training and assistance on Web 2.0 Software tools, such as, RSS and SharePoint 2010.
  • Created and maintained SharePoint sites for business units and tailored at business requirements needs.
  • Created and/or modified SharePoint sites for Directors and Vice Directors of the Joint Staff.
  • Created and maintained various SharePoint URL sites for internal needs and business flow.
  • Developed SharePoint Knowledge Management & KM related Tiger Team sites.
  • Act as Site Owner for assigned SharePoint sites.
  • Designed and maintained SharePoint site, supporting several teams with unique needs* Maintained and improved existing internal knowledge-base

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10. Joint Staff

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high Demand
Here's how Joint Staff is used in Knowledge Engineer jobs:
  • Facilitated timely training for using and maximizing deployed IT capabilities on Joint StaffInformation Network enclaves.
  • Provide support to senior leaders and to individual Joint Staff directorates as needed.
  • Supported the Joint Staff Process and Technology Group with developing metricpresentations and making available for access on the Joint Staff portal.
  • Provided recommendations for enhancing IT capabilities and resolving customer issuesthrough the use of Joint Staff metrics.

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11. Html

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high Demand
Here's how Html is used in Knowledge Engineer jobs:
  • Used Microsoft Front Page, HTML, Visio, and Acrobat Exchange to create documents.

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12. Management System

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high Demand
Here's how Management System is used in Knowledge Engineer jobs:
  • Designed and built an inventory simulation model as part of a Customer Relationship Management system.
  • Designed and developed a reliability management system to track various maintenance interruptions and chronic discrepancies.
  • Developed prototype automotive assembly plant order management system to improve order fulfillment.
  • Extended the concepts of an RDBMS with context awareness to achieve what was coined a Knowledge-Base Management System (KBMS).

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13. Customer Service

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high Demand
Here's how Customer Service is used in Knowledge Engineer jobs:
  • Developed Quality Monitoring database software to monitor and improve the quality of customer service technicians giving phone call support.
  • Provided quick response to fix configuration errors identified by manufacturing, FE's, Customer Service Representatives or Customers.
  • Worked with Management Team to ensure 3rd party vendors provided quality customer service from remote locations.
  • Designed and built the Lotus Notes infrastructure for the Customer Service and Sales Dept.
  • Provide customer service via phone in the technical support.

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14. SME

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high Demand
Here's how SME is used in Knowledge Engineer jobs:
  • Created personas and modeled situation assessments by simulated agents emphasizing individual differences.
  • Liaised with internal departments, designing, scheduling, and executing software capabilities as knowledge engineer SME.
  • Served as Twitter SME, launching across division and using for dissemination of problem solving information.
  • Served as a SME for primary Veterans Benefits Management System.
  • Worked on Self Assessment Project with Quality to provide training to SAP Super Users on various EC changes.
  • Acted as subject matter expert (SME) for pre-sales support, requirements, client platform application configuration.

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15. XML

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average Demand
Here's how XML is used in Knowledge Engineer jobs:
  • Developed a generic Intelligence Community-focused object oriented entity model which has been adopted for both XML and Oracle data repositories.
  • Deliver documentation using DITA architecture and XML-based tools.
  • Developed triple store and XML database implementations for telemetry and command repositories using XTCE.
  • Designed and implemented the front end components using JSP, XML and HTML.
  • Designed and developed Web services for retrieving XML credit reports.
  • Created XML Schema, XML template and XSL.
  • Helped develop the Telemetry, Command, and Messaging in XML (TCMx) models.

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16. Internet

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average Demand
Here's how Internet is used in Knowledge Engineer jobs:
  • Work with associates on floor for all technical issues with internet website for Realtors on Realtor.com.

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17. Process Improvement

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average Demand
Here's how Process Improvement is used in Knowledge Engineer jobs:
  • Process improvement, data management optimization, assess the utilization of IT capabilities and provide recommendation for enhancing IT capabilities.
  • Participated in process improvement efforts related to product representation and the ordering of valid products.
  • Identified requirements and developed IT solutions that promote process improvement and information sharing efforts through the use of Web 2.0 technologies.
  • Create, maintain and present Joint Staff metrics in support of JS transformation and process improvement efforts.
  • Designed and implemented a minimum of 2 process improvements per year.

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18. C++

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average Demand
Here's how C++ is used in Knowledge Engineer jobs:
  • Trained clients on using the web-based application; used C++ to execute the Artificial Intelligence software m2o Solutions.
  • Programmed rule files with C++ for expert system (subset of artificial intelligence).
  • Provide extensive programming and maintenance support for production quality software in C++.
  • Developed scripts in Perl and C++.
  • Peer reviewed software code and software documentations Tools & Techniques: ART*Enterprise, C++, Visual Basic.

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19. Lisp

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average Demand
Here's how Lisp is used in Knowledge Engineer jobs:
  • Rule-based, Case-based, Machine-learning/Data-Mining, &most any Lisp work.

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20. Artificial Intelligence

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average Demand
Here's how Artificial Intelligence is used in Knowledge Engineer jobs:
  • Worked in software development dealing with artificial intelligence.

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21. Content Management Packages

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22. DOD

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average Demand

23. Technical Documentation

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average Demand
Here's how Technical Documentation is used in Knowledge Engineer jobs:
  • Maintained IBM Support Portal Web pages, providing latest technical documentation for customers by implementing regular updates.

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24. Project Management

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average Demand
Here's how Project Management is used in Knowledge Engineer jobs:
  • Collaborated closely with project management to ensure timely project delivery.
  • Provide project management and analysis support for 14 clinical and operational analytical ap- plications.

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25. Data Analysis

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average Demand
Here's how Data Analysis is used in Knowledge Engineer jobs:
  • Generated data analysis reports for management teams on SLA, employee, and system performance.
  • Assisted with knowledge, training, data analysis, and projects as required.
  • Research & Analysis SQL reporting, data analysis (SQL, Excel, Access).

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26. Data Warehouse

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average Demand
Here's how Data Warehouse is used in Knowledge Engineer jobs:
  • Audit & Analyze the MMA Data Warehouse to the source systems for assured accuracy.

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27. QA

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average Demand
Here's how QA is used in Knowledge Engineer jobs:
  • Worked closely with engineering, QA and product management to produce industry-leading content categorization solutions.

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28. Decision Support

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average Demand
Here's how Decision Support is used in Knowledge Engineer jobs:
  • Arbitrated medication decision support decisions between Partners site's clinical leaders.
  • Designed and developed intelligent decision support system.

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29. Information Technology

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average Demand

30. Unix

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low Demand

31. API

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low Demand
Here's how API is used in Knowledge Engineer jobs:
  • Integrated and configured AeroText(TM) using its internal Java API.
  • Directed and assisted developers involved in concurrent project to write code using published APIs relevant to the extraction tool adopted.
  • Key contributor to the certification of the API portion of a commercial communications product.
  • Manage volumes of rapidly changing information in the Tivoli Problem Manager.

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32. GUI

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low Demand
Here's how GUI is used in Knowledge Engineer jobs:
  • Employed AI/Computational Linguistics methodologies to design and implement large/small scale knowledge base systems for government and private customers.
  • Provided technical expertise and guidance to manage customer expectations and mitigate disruptions to mission critical activities.
  • Assist in policy development and operational guidance and deliver system implementation management.
  • Drafted and submitted Quarterly Strategic Guidance communications template to Sr.
  • Analyze and prioritize support calls based upon established guidelines.
  • Create and update documentation, reports, and reporting best practices, based on established and working guidelines.
  • Write functional and technical specifications of the projects, process guidelines and testing protocols for the tools.
  • Deliver documentation adhering to technical writing principles, and organization and the SAP style guide.
  • Designed web based troubleshooting tools used to guide call center analysts through long procedures.
  • Followed Sigma Six guidelines to help streamline and improve process procedures and revenue.
  • Provided review and feedback of proposed Incident Handling guidelines from MSS Operations team.
  • Implemented concepts, GUI, and functionality of the system.
  • Created technical routing procedures, call flows and operations guides.
  • Created technical guidelines to foster knowledge and promote self-learning.
  • Designed GUI, CD labels, and jewel case art.
  • Designed a Sharepoint Best Practices Guide for New users.

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33. Javascript

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low Demand
Here's how Javascript is used in Knowledge Engineer jobs:
  • Learned HTML, CSS, and JavaScript, enabling consultation with clients on knowledge content improvements.
  • Customize lists and libraries using JavaScript, InfoPath forms, workflows, and other tools.

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34. R

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low Demand
Here's how R is used in Knowledge Engineer jobs:
  • Provided data supported recommendations on Directorate proposed IT requirements, to include utility,
  • Tested specification success with high company and customer satisfaction before product release.
  • Assisted with identifying requirements in support of IM/KM integration and collaboration.
  • Created methodology procedure where non-existed.
  • Simplified specification order resulting in savings of 50% cost reduction and cycle time improvement to approve orders for the company.
  • Maintained and implemented software tools that support manufacturing restrictions, option naming, pricing, and costing.
  • Supported and provided product tool for the company and customer with 99% accuracy.
  • Achieved all requirements for company and customer needs to sell products.
  • Manage 25 projects per release cycle - 8 releases per year.
  • Succeeded in releasing products on time with high customer satisfaction.
  • Experienced work with inside customers for service and report.
  • Completed test and released products every month on time.
  • Analyzed and synthesized method to solve the problems.
  • Supported products/product options for quotation to the customer.
  • Coordinated the total design of WARSIM, ModSAF, and OneSAF models and simulations (M&S).
  • Create, tested, and documented Wonderware support solutions.
  • Facilitated after action reviews (AARs).
  • Position was considered Staff Engineer.
  • Created Expert Knowledgebase System using Serviceware being responsible for content and usability.
  • Use of web based technologies, SQL Server admin/database creation maintenance 2K thru 2K8, and Serviceware.

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35. Information Management

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low Demand

36. Infopath Forms

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low Demand

37. Software Upgrades

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low Demand
Here's how Software Upgrades is used in Knowledge Engineer jobs:
  • Captured requirements for existing and new hardware and software upgrades.
  • Coordinated and implemented software upgrades, bug fixes and integration of @Home diagnostic tools with other desktop customer care technologies.

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38. Product Information

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low Demand
Here's how Product Information is used in Knowledge Engineer jobs:
  • Acted as vendor liaison for product information with Oracle National Security Group and coordinated on LexisNexis system training.

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39. Knowledge Repository

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low Demand
Here's how Knowledge Repository is used in Knowledge Engineer jobs:
  • Maintain and fix programming errors dealing with the Knowledge Repository and Intermountain's main server and database.

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40. Knowledge Acquisition

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low Demand
Here's how Knowledge Acquisition is used in Knowledge Engineer jobs:
  • Conducted knowledge acquisition on site with the county experts.
  • Documented the standard Knowledge Acquisition processes.

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41. Business Units

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low Demand
Here's how Business Units is used in Knowledge Engineer jobs:
  • Establish effective collaboration and communications with Global /Regional Business Units/ Knowledge Engineering Services, IT and end-users.

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42. Active Directory

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low Demand
Here's how Active Directory is used in Knowledge Engineer jobs:
  • Provide access control for various applications and accounts in CSUM and Active Directory.
  • Maintained Jabber accounts through Telepresence Management Suite and Active Directory.

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43. Disa

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low Demand
Here's how Disa is used in Knowledge Engineer jobs:
  • Developed and annually led the Disaster Recovery activities for the Predictive Services Database.

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44. Python

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low Demand
Here's how Python is used in Knowledge Engineer jobs:
  • Created Python scripts for scraping HTML data for several areas of Smart Answers for scalable and quick updates.

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45. ISO

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low Demand
Here's how ISO is used in Knowledge Engineer jobs:
  • Project Managed-Supervisor; led four contract technical writers.
  • Acted as a liaison to ensure successful coordination between Joint Staff (JS) organizations.
  • Designed the company quality control Document Manager database to conform to ISO standards.
  • Self-generated and through the immediate supervisor and end users.
  • Key advisor for knowledge management, information sharing initiatives, and process automation.
  • Project Lead and technical architect for the Maintenance Operations Controller Advisor (MOCA I) project.
  • Aligned and standardized Cegedim's Knowledge Management strategies to meet KCS and ISO standards.
  • Acted as primary "Risk Advisor" for a Fortune 100 customer.

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46. User Interface

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low Demand
Here's how User Interface is used in Knowledge Engineer jobs:
  • Developed intelligent user interface to BellSouth small business provisioning system.
  • Programmed front-end of Graphic User Interfaces.

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47. New Product Development

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low Demand

48. Customer Feedback

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low Demand
Here's how Customer Feedback is used in Knowledge Engineer jobs:
  • Design, create and develop new process capability as needed for new product requirements and/or in response to customer feedback
  • Diagnosed and corrected errors in the modeling and database according to customer feedback and support calls.

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49. New Features

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low Demand

50. SLA

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low Demand
Here's how SLA is used in Knowledge Engineer jobs:
  • Developed language simplification system preliminary to foreign language translation.
  • Designed, developed and managed projects to assure that call center technicians were in compliance with the customer SLAs.

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Knowledge Engineer Jobs

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20 Most Common Skills For A Knowledge Engineer

Product Data

15.2%

Knowledge Base

10.9%

Knowledge Management

9.3%

Expert System

6.7%

SQL

6.3%

Subject Matter

5.7%

Technical Support

5.5%

Business Requirements

5.5%

Sharepoint

4.7%

Joint Staff

4.7%

Html

3.4%

Management System

3.4%

Customer Service

3.2%

SME

3.0%

XML

2.4%

Internet

2.2%

Process Improvement

2.2%

C++

2.0%

Lisp

1.8%

Artificial Intelligence

1.8%
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Typical Skill-Sets Required For A Knowledge Engineer

Rank Skill
1 Product Data 11.2%
2 Knowledge Base 8.1%
3 Knowledge Management 6.9%
4 Expert System 4.9%
5 SQL 4.6%
6 Subject Matter 4.2%
7 Technical Support 4.0%
8 Business Requirements 4.0%
9 Sharepoint 3.4%
10 Joint Staff 3.4%
11 Html 2.5%
12 Management System 2.5%
13 Customer Service 2.4%
14 SME 2.2%
15 XML 1.8%
16 Internet 1.6%
17 Process Improvement 1.6%
18 C++ 1.5%
19 Lisp 1.3%
20 Artificial Intelligence 1.3%
21 Content Management Packages 1.3%
22 DOD 1.2%
23 Technical Documentation 1.2%
24 Project Management 1.2%
25 Data Analysis 1.2%
26 Data Warehouse 1.2%
27 QA 1.0%
28 Decision Support 1.0%
29 Information Technology 1.0%
30 Unix 1.0%
31 API 1.0%
32 GUI 0.9%
33 Javascript 0.9%
34 R 0.9%
35 Information Management 0.9%
36 Infopath Forms 0.7%
37 Software Upgrades 0.7%
38 Product Information 0.7%
39 Knowledge Repository 0.7%
40 Knowledge Acquisition 0.7%
41 Business Units 0.7%
42 Active Directory 0.7%
43 Disa 0.6%
44 Python 0.6%
45 ISO 0.6%
46 User Interface 0.6%
47 New Product Development 0.6%
48 Customer Feedback 0.6%
49 New Features 0.6%
50 SLA 0.6%
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