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Become A Knowledge Management Specialist

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Working As A Knowledge Management Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Knowledge Management Specialist Do At Wellstar Health Systems

* Refine and distill existing and new WellStar IT policies and procedures.
* Solicit input from primary stake holders to deliver a comprehensive corporate One WellStar ensuring high quality IT services
* Develop and execute a knowledge management lifecycle which includes coordinating, developing, reviewing, guiding, approving, implementing, educating/training, updating/retiring, effectiveness measurement and compliance oversight.
* Identify, execute and regularly monitor key performance indicators to assess effectiveness.
* Provide input into developing and executing programs to address performance deviations.
* Focal point for internal/external IT audits.
* Partners with auditing party and teams to gather, submit and track artifacts in a timely manner.
* Acts as focal point of contact for audit issue remediation.
* Partners with auditing party and teams to develop, communicate, execute and measure remediation concerns to ensure alignment with audit/compliance.
* Execute and govern process to pro-actively review policies, procedures and knowledge documentation for updates/retirement prior to expiration

What Does A Knowledge Management Specialist Do At CGI Technologies and Solutions, Inc.

* The Knowledge Management Specialist will Assist in the design, development, and implementation of Knowledge Management (KM) strategies.
* Apply expertise in KM tools and deploy information management and content management strategies and experience.
* Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs.
* Analyze business processes, interview stakeholders, and evaluate strategic and IT plans to develop KM programs.
* Develop KM governance structures and processes for implementing KM programs and systems and provide consulting thought leadership on current best practices in KM, portal design, and intellectual capital and content management.
* Required qualifications to be successful in this role

What Does A Knowledge Management Specialist Do At Kelly Services

* Accomplish daily, individual and team goals to work towards company goals for Revenue Cycle Management.
* Understand and adhere to HIPAA and PHI guidelines and all applicable state and federal regulations and company polices.
* Receive deposit batches, post all payments and denials and reconcile to balance after each batch.
* Review residual account balances after payments are applied to generate necessary adjustments and/or secondary billing.
* Perform research to resolve missing or misapplied payments or other issues causing cash batches to be out of balance

What Does A Knowledge Management Specialist Do At Duke Energy

* Maintains excellent customer service to operations, management, and customers
* Proficient in performing all duties/job responsibilities of a Work Management Specialist I
* Proficiently available tools or systems to effectively communicate reliability details to internal/external customers
* Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
* Takes ownership of customer issues and problems until resolved
* Facilitates communication between internal and external customers
* Provides updates and job status details to appropriate personnel as needed
* Monitors various reports to ensure process adherence to achieve company, employee and customer-related goals
* Provides feedback to supervision for coaching opportunities
* Maintains proficient knowledge of engineering and construction, compatible units, construction prints, etc. used in Delivery Operations
* Executes customer contracts for Delivery Operations facilities as requested
* Ensures work is scheduled to meet an established timeline
* Provides research root cause analysis while resolving customer issues
* Processes highway relocation work orders while collaborating with Project Managers and the Department of Transportation
* Cost Management
* Verifies and applies correct general ledger accounting in all work related applications and functions
* Ensures monthly accrual timelines/system entry cutoff dates are processed timely
* Proficiently reconciles work order materials, labor, and equipment to represent actual field construction
* Resolves all errors and prepares construction work orders for close-out in work management systems while properly reporting units of property to Asset Accounting
* Audits, reconciles, and processes contractor invoices accurately
* Ensures timesheets are accurately recorded the appropriate time management system in accordance with payroll guidelines
* Creates appropriate work order to complete follow-up work utilizing the most cost effective resource and skill set
* Calculates costs, generates invoices for governmental lighting, Department of Transportation highway relocation, property damage claims, and miscellaneous costs as required
* Reliability
* Prepares for and provides emergency restoration support as needed
* Supports the Delivery Operations reliability programs and processes using appropriate work management applications
* Updates/records status of work orders in the Spida MIN system.
* Sends to Duke QC for review as requested
* EE Engagement/Safety
* Supports Human Performance safety culture through active participation in safety meetings
* Follows ergonomics and office safety guidelines
* Actively engages in corporate initiatives
* Actively participates and commits to continuous learning and development

What Does A Knowledge Management Specialist Do At Solvay

* Act as single focal point for Knowledge Management within Condensation Polymers RD&T
* o Periodically carry out technical searches, competitive analysis, communicate the to the RD&T community.
* o Manage/support the purchase of books/papers for the Condensation Polymer RD&T community and take care of the tracking/awareness of available material across the RD&T community.
* o Distribute Lab Notebooks to the scientists as needed and keep track of the owner, status and location of the same.
* Be the Condensation Polymers “process owner” for the Solvay Castel Knowledge Management Process
* o Take care of the archiving process for Technical Reports generated by RD&T scientists.
* o Network with IAM for tracking/archiving contracts with customers/academies.
* Promote/Support best practices sharing on RD&T Knowledge Management within the GBU.
* Support monitoring Orion/wego Innovation Project Management System in close collaboration with the RD&T Excellence Specialist.
* Manage database of export control documentation, NDAs, JDAs, commercial contracts, etc

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How To Become A Knowledge Management Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.


Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.


Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Knowledge Management Specialist jobs

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Knowledge Management Specialist Career Paths

Knowledge Management Specialist
Senior Project Manager Senior Product Manager Senior Manager
Chief Information Officer
11 Yearsyrs
Human Resources Manager Regional Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Human Resources Manager Program Manager Senior Manager
Director Of Information
10 Yearsyrs
Workforce Management Analyst Analyst Information Technology Manager
Director Of Information Technology Services
12 Yearsyrs
Operations Manager General Manager Account Executive
Director Of Sales
10 Yearsyrs
Finance Analyst Business Analyst Information Technology Manager
Information Technology Director
10 Yearsyrs
Accounts Receivable Specialist Accountant Business Analyst
Information Technology Manager
8 Yearsyrs
Operations Specialist Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Operations Specialist Operations Manager
Operations Director
9 Yearsyrs
Analyst Finance Analyst Controller
Operations Manager
7 Yearsyrs
Operations Manager Operations Director
President Of Operations
11 Yearsyrs
Analyst Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Accounts Receivable Specialist Finance Analyst Operations Manager
Purchasing Manager
9 Yearsyrs
Finance Analyst Finance Manager Sales Manager
Senior Account Manager
7 Yearsyrs
Business Analyst Senior Consultant
Senior Manager
10 Yearsyrs
Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Account Executive Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Senior Project Manager Principal Consultant Senior Manager
Vice President Of Information Technology
12 Yearsyrs
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Knowledge Management Specialist Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Russian

  • German

  • Arabic

  • Chinese

  • Italian

  • Polish

  • Mandarin

  • Carrier

  • Portuguese

  • Vietnamese

  • Hindi

  • Ukrainian

  • Swahili

  • Gujarati

  • Korean

  • Croatian

  • Amharic

  • Hebrew

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Knowledge Management Specialist

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Knowledge Management Specialist Education

Knowledge Management Specialist

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Real Knowledge Management Specialist Salaries

Job Title Company Location Start Date Salary
Identity Management Specialist Indus Technology, Inc. Austin, TX Feb 01, 2015 $166,960
Identity Management Specialist Indus Technology, Inc. Austin, TX Jul 12, 2016 $160,699
Identity Management Specialist Indus Technology, Inc. Austin, TX Feb 06, 2016 $160,699
Manager, Knowledge Management The Guardian Life Insurance Co. of America Bethlehem, PA Jun 14, 2016 $153,462
Identity Management Specialist Indus Technology Inc. Austin, TX Apr 19, 2016 $150,920
Enterprise Management Advisory Specialist Memorial Sloan-Kettering Cancer Center Middletown, NJ Jul 11, 2016 $145,000
Knowledge Specialist McKinsey & Company, Inc. United States Waltham, MA Aug 01, 2014 $131,878
Knowledge Specialist McKinsey & Company, Inc. United States Waltham, MA May 15, 2015 $131,878
Principal Recipient Management Specialist Training Resources Group Inc. Arlington, VA Oct 01, 2012 $128,000 -
Identity & Access Management Specialist Universal Service Administrative Company Washington, DC Jan 06, 2016 $127,379
Knowledge Specialist McKinsey & Company, Inc. United States Waltham, MA Aug 01, 2014 $126,138
Energy & Power Management Specialist Nokia Inc. San Diego, CA Aug 27, 2014 $124,000
Knowledge Specialist McKinsey & Company, Inc. United States Washington, DC Jul 01, 2013 $122,903
Principal Recipient Management Specialist Management Sciences for Health, Inc. Arlington, VA Feb 06, 2012 $121,000 -
Management Specialist CDI Corporation Scottsdale, AZ Dec 01, 2012 $96,879 -
Identity Management Specialist Confluxsys, LLC San Diego, CA Sep 12, 2015 $95,000
Identity Management Specialist Confluxsys LLC San Diego, CA Mar 09, 2016 $95,000
Identity Management Specialist Confluxsys LLC Fremont, CA Sep 20, 2013 $90,000
Management Specialist Holloway Houston, Inc. Houston, TX Nov 01, 2013 $90,000
Category Management Specialist Accenture LLP King of Prussia, PA Sep 10, 2015 $89,325
Associate-Knowledge Management Specialist JP Morgan Chase & Co New York, NY Apr 10, 2016 $88,000
Knowledge Specialist McKinsey & Company, Inc. United States New York, NY Sep 13, 2011 $86,000
Access Management Governance Specialist II TD Bank, N.A. NJ Sep 01, 2015 $69,900 -
Energy & Power Management Specialist Evolvingapps, LLC. Burbank, CA Sep 19, 2015 $69,742
Identity Management Specialist Everest Computers Inc. Austin, TX Aug 24, 2015 $69,000
Management Specialist Jessie's Bake Shop San Diego, CA Apr 06, 2011 $68,871
Change Management Specialist PN Automation, Inc. Rockville, MD Oct 01, 2012 $68,000
Destination Management Specialist Visit America Inc. New York, NY Oct 01, 2012 $66,784
Destination Management Specialist Visit America Inc. New York, NY Nov 28, 2011 $66,784
Identity Management Specialist Everest Computers Inc. Saint Petersburg, FL Jun 02, 2015 $66,500

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Top Skills for A Knowledge Management Specialist


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Top Knowledge Management Specialist Skills

  1. Procedures
  2. Military Personnel
  3. Knowledge Management
You can check out examples of real life uses of top skills on resumes here:
  • Support vendor management program strategies; utilize standards, procedures and guidelines to drive improved business decisions and results.
  • Contracted private moving companies to package and deliver household goods of military personnel changing duty stations.
  • Act as consultant on all internal marketing and communications activities and messages related to Knowledge Management for our internal business customers.
  • Provide customer service in all aspects of servicing of student loans.
  • Handled complex or escalated calls from customers and Financial Advisers through phone calls and email work.

Top Knowledge Management Specialist Employers

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