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Become A Knowledge Management Specialist

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Working As A Knowledge Management Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,644

    Average Salary

What Does A Knowledge Management Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Knowledge Management Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Knowledge Management Specialist Jobs

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Knowledge Management Specialist Career Paths

Knowledge Management Specialist
Account Manager Account Executive Office Manager
Administrative Manager
6 Yearsyrs
Analyst Finance Analyst
Assistant Vice President
7 Yearsyrs
Operations Manager Information Technology Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Project Manager Program Manager Operations Director
Chief Operating Officer
12 Yearsyrs
Human Resources Manager Senior Manager Information Technology Director
Chief Technology Officer
11 Yearsyrs
Operations Specialist Operation Supervisor Account Manager
Client Services Manager
7 Yearsyrs
Finance Analyst Data Analyst
Data Manager
6 Yearsyrs
Human Resources Manager Senior Consultant
Development Manager
8 Yearsyrs
Business Analyst Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Analyst Systems Analyst Systems Administrator
Information Technology Manager
8 Yearsyrs
Operations Manager Business Analyst Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Senior Specialist Business Analyst Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Business Analyst Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Operations Specialist Operations Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Information Technology Project Manager Program Manager
Senior Manager
10 Yearsyrs
Senior Specialist Project Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Account Manager Sales Manager Service Manager
Service Director
10 Yearsyrs
Finance Analyst General Manager Technician
Technical Manager
7 Yearsyrs
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Do you work as a Knowledge Management Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Senior Specialist 3.7 years
Staff Specialist 3.7 years
Knowledge Engineer 3.6 years
Management Analyst 2.9 years
Project Specialist 2.5 years
Data Specialist 2.5 years
Specialist 2.5 years
Top Employers Before
Internship 7.1%
Specialist 5.4%
Teller 4.3%
Supervisor 3.6%
Cashier 3.6%
Consultant 3.5%
Manager 3.2%
Top Employers After
Manager 7.0%
Specialist 6.4%
Consultant 5.6%
Supervisor 4.7%
Analyst 4.3%
Owner 3.3%
Director 3.1%

Do you work as a Knowledge Management Specialist?

Knowledge Management Specialist Demographics

Gender

Female

57.3%

Male

40.4%

Unknown

2.3%
Ethnicity

White

61.4%

Hispanic or Latino

14.7%

Black or African American

12.0%

Asian

8.3%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

47.8%

French

10.1%

Russian

5.8%

German

5.1%

Arabic

5.1%

Chinese

3.6%

Italian

2.9%

Carrier

2.9%

Polish

2.9%

Hindi

2.2%

Mandarin

2.2%

Portuguese

2.2%

Vietnamese

1.4%

Ukrainian

1.4%

Swahili

0.7%

Gujarati

0.7%

Korean

0.7%

Croatian

0.7%

Amharic

0.7%

Hebrew

0.7%
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Knowledge Management Specialist Education

Schools

University of Phoenix

21.0%

Community College of the Air Force

7.0%

Strayer University

6.3%

Webster University

5.3%

Southern New Hampshire University

5.3%

Georgia State University

4.3%

University of North Carolina at Greensboro

4.0%

Ashford University

4.0%

Walden University

4.0%

Kaplan University

4.0%

Michigan State University

3.7%

University of Maryland - University College

3.7%

George Mason University

3.7%

Northern Virginia Community College

3.7%

George Washington University

3.3%

University of Missouri - Columbia

3.3%

Middle Tennessee State University

3.3%

University of Maryland - College Park

3.3%

North Carolina State University

3.3%

American InterContinental University

3.3%
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Majors

Business

32.8%

Nursing

6.3%

Accounting

6.1%

Psychology

5.1%

Finance

4.9%

Management

4.7%

Human Resources Management

4.5%

Health Care Administration

3.8%

Marketing

3.8%

Communication

3.5%

Criminal Justice

3.5%

Information Technology

3.1%

Computer Information Systems

2.9%

Computer Science

2.6%

Project Management

2.6%

Education

2.2%

Social Work

2.0%

General Studies

1.9%

Political Science

1.9%

Elementary Education

1.8%
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Degrees

Bachelors

39.9%

Masters

23.1%

Other

20.4%

Associate

9.4%

Certificate

3.9%

Doctorate

1.6%

Diploma

1.3%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Knowledge Management Specialist Salaries

Job Title Company Location Start Date Salary
Identity Management Specialist Indus Technology, Inc. Austin, TX Feb 01, 2015 $166,960
Identity Management Specialist Indus Technology, Inc. Austin, TX Jul 12, 2016 $160,699
Identity Management Specialist Indus Technology, Inc. Austin, TX Feb 06, 2016 $160,699
Identity Management Specialist Indus Technology Inc. Austin, TX Apr 19, 2016 $150,920
Enterprise Management Advisory Specialist Memorial Sloan-Kettering Cancer Center Middletown, NJ Jul 11, 2016 $145,000
Knowledge Specialist McKinsey & Company, Inc. United States Waltham, MA Aug 01, 2014 $131,878
Knowledge Specialist McKinsey & Company, Inc. United States Waltham, MA May 15, 2015 $131,878
Principal Recipient Management Specialist Training Resources Group Inc. Arlington, VA Oct 01, 2012 $128,000 -
$138,000
Identity & Access Management Specialist Universal Service Administrative Company Washington, DC Jan 06, 2016 $127,379
Knowledge Specialist McKinsey & Company, Inc. United States Waltham, MA Aug 01, 2014 $126,138
Energy & Power Management Specialist Nokia Inc. San Diego, CA Aug 27, 2014 $124,000
Knowledge Specialist McKinsey & Company, Inc. United States Washington, DC Jul 01, 2013 $122,903
Principal Recipient Management/Od Specialist Management Sciences for Health, Inc. Arlington, VA Oct 15, 2012 $121,000 -
$160,000
Principal Recipient Management Specialist Management Sciences for Health, Inc. Arlington, VA Feb 06, 2012 $121,000 -
$160,000
Identity Management Specialist Confluxsys LLC San Diego, CA Mar 09, 2016 $95,000
Identity Management Specialist Confluxsys, LLC San Diego, CA Sep 12, 2015 $95,000
Identity Management Specialist Confluxsys LLC Fremont, CA Sep 20, 2013 $90,000
Management Specialist Holloway Houston, Inc. Houston, TX Nov 01, 2013 $90,000
Category Management Specialist Accenture LLP King of Prussia, PA Sep 10, 2015 $89,325
Associate-Knowledge Management Specialist JP Morgan Chase & Co New York, NY Apr 10, 2016 $88,000
Knowledge Specialist McKinsey & Company, Inc. United States New York, NY Sep 13, 2011 $86,000
Submissions Management Specialist Alcon Research, Ltd. Fort Worth, TX Sep 21, 2015 $85,030
Energy & Power Management Specialist Evolvingapps, LLC. Burbank, CA Sep 19, 2015 $69,742
Identity Management Specialist Everest Computers Inc. Austin, TX Aug 24, 2015 $69,000
Management Specialist Jessie's Bake Shop San Diego, CA Apr 06, 2011 $68,871
Change Management Specialist PN Automation, Inc. Rockville, MD Oct 01, 2012 $68,000
Destination Management Specialist Visit America Inc. New York, NY Oct 01, 2012 $66,784
Destination Management Specialist Visit America Inc. New York, NY Nov 28, 2011 $66,784
Identity Management Specialist Everest Computers Inc. Saint Petersburg, FL Jun 02, 2015 $66,500
Energy & Power Management Specialist Transline Technology, Inc. Anaheim, CA Sep 24, 2015 $66,394

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Top Skills for A Knowledge Management Specialist

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  1. Procedures
  2. Personnel
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Developed operational concepts, translated support mission to force requirement, established procedures and monitored plans and programs.
  • Perform technical traffic management duties pertaining to movement of civilian and military personnel and their dependents.
  • Analyzed, recommended and implemented Access Management process improvements while adhered to compliance requirements and delivered excellent customer service.
  • Audited accounts daily to insure accurate representative data entry and system accuracy.
  • Act as consultant on all internal marketing and communications activities and messages related to Knowledge Management for our internal business customers.

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Top 10 Best States for Knowledge Management Specialists

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. New Jersey
  5. Alaska
  6. Texas
  7. Connecticut
  8. Rhode Island
  9. Minnesota
  10. Colorado
  • (529 jobs)
  • (930 jobs)
  • (101 jobs)
  • (799 jobs)
  • (86 jobs)
  • (1,970 jobs)
  • (322 jobs)
  • (107 jobs)
  • (653 jobs)
  • (609 jobs)

Top Knowledge Management Specialist Employers

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Jobs From Top Knowledge Management Specialist Employers

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