Become A Knowledge Management Specialist

* Refine and distill existing and new WellStar IT policies and procedures.
* Solicit input from primary stake holders to deliver a comprehensive corporate One WellStar ensuring high quality IT services
* Develop and execute a knowledge management lifecycle which includes coordinating, developing, reviewing, guiding, approving, implementing, educating/training, updating/retiring, effectiveness measurement and compliance oversight.
* Identify, execute and regularly monitor key performance indicators to assess effectiveness.
* Provide input into developing and executing programs to address performance deviations.
* Focal point for internal/external IT audits.
* Partners with auditing party and teams to gather, submit and track artifacts in a timely manner.
* Acts as focal point of contact for audit issue remediation.
* Partners with auditing party and teams to develop, communicate, execute and measure remediation concerns to ensure alignment with audit/compliance.
* Execute and govern process to pro-actively review policies, procedures and knowledge documentation for updates/retirement prior to expiration

* The Knowledge Management Specialist will Assist in the design, development, and implementation of Knowledge Management (KM) strategies.
* Apply expertise in KM tools and deploy information management and content management strategies and experience.
* Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs.
* Analyze business processes, interview stakeholders, and evaluate strategic and IT plans to develop KM programs.
* Develop KM governance structures and processes for implementing KM programs and systems and provide consulting thought leadership on current best practices in KM, portal design, and intellectual capital and content management.
* Required qualifications to be successful in this role

* Accomplish daily, individual and team goals to work towards company goals for Revenue Cycle Management.
* Understand and adhere to HIPAA and PHI guidelines and all applicable state and federal regulations and company polices.
* Receive deposit batches, post all payments and denials and reconcile to balance after each batch.
* Review residual account balances after payments are applied to generate necessary adjustments and/or secondary billing.
* Perform research to resolve missing or misapplied payments or other issues causing cash batches to be out of balance

* Maintains excellent customer service to operations, management, and customers
* Proficient in performing all duties/job responsibilities of a Work Management Specialist I
* Proficiently available tools or systems to effectively communicate reliability details to internal/external customers
* Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
* Takes ownership of customer issues and problems until resolved
* Facilitates communication between internal and external customers
* Provides updates and job status details to appropriate personnel as needed
* Monitors various reports to ensure process adherence to achieve company, employee and customer-related goals
* Provides feedback to supervision for coaching opportunities
* Maintains proficient knowledge of engineering and construction, compatible units, construction prints, etc. used in Delivery Operations
* Executes customer contracts for Delivery Operations facilities as requested
* Ensures work is scheduled to meet an established timeline
* Provides research root cause analysis while resolving customer issues
* Processes highway relocation work orders while collaborating with Project Managers and the Department of Transportation
* Cost Management
* Verifies and applies correct general ledger accounting in all work related applications and functions
* Ensures monthly accrual timelines/system entry cutoff dates are processed timely
* Proficiently reconciles work order materials, labor, and equipment to represent actual field construction
* Resolves all errors and prepares construction work orders for close-out in work management systems while properly reporting units of property to Asset Accounting
* Audits, reconciles, and processes contractor invoices accurately
* Ensures timesheets are accurately recorded the appropriate time management system in accordance with payroll guidelines
* Creates appropriate work order to complete follow-up work utilizing the most cost effective resource and skill set
* Calculates costs, generates invoices for governmental lighting, Department of Transportation highway relocation, property damage claims, and miscellaneous costs as required
* Reliability
* Prepares for and provides emergency restoration support as needed
* Supports the Delivery Operations reliability programs and processes using appropriate work management applications
* Updates/records status of work orders in the Spida MIN system.
* Sends to Duke QC for review as requested
* EE Engagement/Safety
* Supports Human Performance safety culture through active participation in safety meetings
* Follows ergonomics and office safety guidelines
* Actively engages in corporate initiatives
* Actively participates and commits to continuous learning and development

* Act as single focal point for Knowledge Management within Condensation Polymers RD&T
* o Periodically carry out technical searches, competitive analysis, communicate the to the RD&T community.
* o Manage/support the purchase of books/papers for the Condensation Polymer RD&T community and take care of the tracking/awareness of available material across the RD&T community.
* o Distribute Lab Notebooks to the scientists as needed and keep track of the owner, status and location of the same.
* Be the Condensation Polymers “process owner” for the Solvay Castel Knowledge Management Process
* o Take care of the archiving process for Technical Reports generated by RD&T scientists.
* o Network with IAM for tracking/archiving contracts with customers/academies.
* Promote/Support best practices sharing on RD&T Knowledge Management within the GBU.
* Support monitoring Orion/wego Innovation Project Management System in close collaboration with the RD&T Excellence Specialist.
* Manage database of export control documentation, NDAs, JDAs, commercial contracts, etc