Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Identity Management Specialist||Indus Technology, Inc.||Austin, TX||Feb 01, 2015||$166,960|
|Identity Management Specialist||Indus Technology, Inc.||Austin, TX||Jul 12, 2016||$160,699|
|Identity Management Specialist||Indus Technology, Inc.||Austin, TX||Feb 06, 2016||$160,699|
|Manager, Knowledge Management||The Guardian Life Insurance Co. of America||Bethlehem, PA||Jun 14, 2016||$153,462|
|Identity Management Specialist||Indus Technology Inc.||Austin, TX||Apr 19, 2016||$150,920|
|Enterprise Management Advisory Specialist||Memorial Sloan-Kettering Cancer Center||Middletown, NJ||Jul 11, 2016||$145,000|
|Knowledge Specialist||McKinsey & Company, Inc. United States||Waltham, MA||Aug 01, 2014||$131,878|
|Knowledge Specialist||McKinsey & Company, Inc. United States||Waltham, MA||May 15, 2015||$131,878|
|Principal Recipient Management Specialist||Training Resources Group Inc.||Arlington, VA||Oct 01, 2012||$128,000 -
|Identity & Access Management Specialist||Universal Service Administrative Company||Washington, DC||Jan 06, 2016||$127,379|
|Knowledge Specialist||McKinsey & Company, Inc. United States||Waltham, MA||Aug 01, 2014||$126,138|
|Energy & Power Management Specialist||Nokia Inc.||San Diego, CA||Aug 27, 2014||$124,000|
|Knowledge Specialist||McKinsey & Company, Inc. United States||Washington, DC||Jul 01, 2013||$122,903|
|Principal Recipient Management Specialist||Management Sciences for Health, Inc.||Arlington, VA||Feb 06, 2012||$121,000 -
|Management Specialist||CDI Corporation||Scottsdale, AZ||Dec 01, 2012||$96,879 -
|Identity Management Specialist||Confluxsys, LLC||San Diego, CA||Sep 12, 2015||$95,000|
|Identity Management Specialist||Confluxsys LLC||San Diego, CA||Mar 09, 2016||$95,000|
|Identity Management Specialist||Confluxsys LLC||Fremont, CA||Sep 20, 2013||$90,000|
|Management Specialist||Holloway Houston, Inc.||Houston, TX||Nov 01, 2013||$90,000|
|Category Management Specialist||Accenture LLP||King of Prussia, PA||Sep 10, 2015||$89,325|
|Associate-Knowledge Management Specialist||JP Morgan Chase & Co||New York, NY||Apr 10, 2016||$88,000|
|Knowledge Specialist||McKinsey & Company, Inc. United States||New York, NY||Sep 13, 2011||$86,000|
|Access Management Governance Specialist II||TD Bank, N.A.||NJ||Sep 01, 2015||$69,900 -
|Energy & Power Management Specialist||Evolvingapps, LLC.||Burbank, CA||Sep 19, 2015||$69,742|
|Identity Management Specialist||Everest Computers Inc.||Austin, TX||Aug 24, 2015||$69,000|
|Management Specialist||Jessie's Bake Shop||San Diego, CA||Apr 06, 2011||$68,871|
|Change Management Specialist||PN Automation, Inc.||Rockville, MD||Oct 01, 2012||$68,000|
|Destination Management Specialist||Visit America Inc.||New York, NY||Nov 28, 2011||$66,784|
|Destination Management Specialist||Visit America Inc.||New York, NY||Oct 01, 2012||$66,784|
|Identity Management Specialist||Everest Computers Inc.||Saint Petersburg, FL||Jun 02, 2015||$66,500|
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