Knowledge management specialist job description

The ECS is seeking an experienced knowledge management specialist to assist in the design, development, and implementation of Knowledge Management (KM) strategies. Apply expertise in KM tools and deploy information management and content management strategies and experience. Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs. Analyze business processes, interview stakeholders, and evaluate strategic and IT plans to develop KM programs. Develop KM governance structures and processes for implementing KM programs and systems and provide consulting thought leadership on current best practices in KM, portal design, and intellectual capital and content management.

The successful candidate will have a successful track record of performance in their field of expertise while being a self-starter. This position will provide technical support and advisory services for transformational mission projects that require a mindset shift toward customer experience and service. This includes, but is not limited to, researching and compiling information and developing materials to be used for enterprise and project planning and decision making. Familiarity with business requirement development and prioritization, customer experience, human-centered design and industry standard change management methodologies are required. Familiarity with SharePoint Online and Agile project management is highly desired. Work assignments for this task order shall focus on the design and implementation of an enterprise change management program and knowledge management structure that enable best-in-class delivery of new services to the customers. Will provide support across organizational divisions.

Assist with developing and implementing new models of engagement and service delivery, with an eye to the enterprise knowledge and change management structures needed for exceptional customer experiences. The contractor shall make design, functionality, and process improvement recommendations for consideration by management. In addition, the contractor shall assist with preparing project-related artifacts, documenting requirements, developing knowledge and change management models in response to prioritized requirements, and supporting the implementation of approved models.

The work process for obtaining requirements shall be collaborative based on interviews and documents gathered from team and other applicable groups. Work products will cover a range of content management, knowledge portal, and change management needs and include both externally and internally facing documentation supporting real-time leadership decisions.

In addition to gathering requirements, the contractor shall provide advice and recommendations in all areas of the business intelligence and analytics which may include, but not limited to, the following:

Participate in stakeholder discovery sessions to gather, define, validate, and prioritize requirements for organizational performance dashboards and related decision-making tools.

Research available, current knowledge architecture to develop a recommended knowledge management and content management strategy with a focus on improving information quality, access, availability, and reliability.

Design, test, and modify guidance, documentation, and other administrative tools based on user requirements. Includes demonstrating prototypes and leading end user testing to obtain feedback to ensure the design is responsive to needs. May include creating custom knowledge libraries or change management tools not available out of the box - particularly in SharePoint Online.

Assist in fixing issues as they arise, by analyzing the problem, providing written recommendations for resolution that include the impact of the proposed action(s), and taking agreed upon corrective actions.
Required Skills:


At least 3-5 years of relevant experience supporting enterprise knowledge management and change management efforts. Experience in consulting with cross-functional teams. Experience with creating knowledge and change frameworks needed to implement and support service delivery. In-depth understanding of HCD design and how to use it in support of knowledge projects. Experience constructing training materials, change management communications, and governance documentation for content, change, and knowledge at an enterprise-level. In-depth understanding of HCD and how to use it in support of documentation requests. Preference given for experience engaging in Agile projects.
Desired Skills:


Preference given for certifications in Knowledge Management and Change Management. Preference given for certifications in UI, UX, CX, and HCD.
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

• You have 10 + years of Knowledge Management experience
• You have a Master's Degree and an active Secret clearance

We'll REALLY love you if: (This is the bonus stuff that makes you stand out)

• You can contributes to the design, set up and maintenance of internal/external supporting websites and portals used for explicit and tacit knowledge exchange
• You can provide guidance to Lessons Learned Teams responsible for identifying and capturing best practice information for inclusion into KM systems

What your day will look like:

• You'll coach and champion online communities of practice, mentors, topic leaders, and coaches across the initial entry training community
• You'll implement strategies to effectively use and share explicit and tacit knowledge
• You'll monitor and maintain processes for identifying and supporting Subject Matter Experts (SMEs), mentors, and coaches
• You'll facilitate the sharing of best business practices across the enterprise

The Admin Stuff: Applicants selected may be subject to a government security investigation and must meet eligibility requirements for potential access to classified information. Accordingly, US Citizenship is required

The Legal Stuff: MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

Senior Knowledge Management Specialist


Location:
Columbus, OH


Clearance:
Active Secret clearance


Summary:
ASRC Federal Communications is looking for a Senior Knowledge Manager to support our Defense Information Systems Network (DISN) Consolidated Provisioning program with the Defense Information Systems Agency (DISA). The DISN includes networking services supporting the DoD and includes transport fiber, circuits, and associated services, and the overall objective is to consolidate circuit provisioning efforts encompassing Order Entry, Order Preparation, Solution Design, and Service Activation in support of our client. The ideal candidate will lead the design ofknowledgemanagement systems whileformulatinganddefiningsystemscopeandobjectives.


Requirements


Requirements:


Experience in Microsoft Office tools (word, powerpoint, excel) Experience in defining knowledge content Prepare detailed specifications for knowledge management programs Manage the design of knowledge management user interfaces, site animation, and special knowledge management features Experience working with organization web designers, data managers, and programmers to support and implement knowledge management program Prepare operating models and guidelines for maintaining and ensuring content is current Support in designing knowledge workflows and set knowledge priorities Responsible for storing, managing and updating SOPs and assisting with process improvement initiatives Socialization and training to various program stakeholders and partners on the knowledge management process Assisting and the collection of date and preparation of contract CDRLs


Education/Experience:


High School degree required/relevant bachelors degree preferred 5 years of relevant experience Government contracting experience is desired Active Secret clearance



**COVID-19 Vaccination Requirement Statement


The COVID-19 vaccination requirement in Executive Order 14042 and FAR 52.223-99 is currently not effective. But please note that if those or other related requirements become effective, positions will require successful candidates to obtain and show proof of COVID-19 vaccination(s). ASRC Federal is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.


EEO Statement


ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.