Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookComparePart Time jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Knowledge management specialist skills for your resume and career

Updated January 8, 2025
6 min read
Knowledge management specialist example skills
Below we've compiled a list of the most critical knowledge management specialist skills. We ranked the top skills for knowledge management specialists based on the percentage of resumes they appeared on. For example, 14.9% of knowledge management specialist resumes contained customer service as a skill. Continue reading to find out what skills a knowledge management specialist needs to be successful in the workplace.

15 knowledge management specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how knowledge management specialists use customer service:
  • Interviewed applicants for Customer Service positions, scored interview questionnaires, assessments and provided feedback to Supervisors for hiring consideration.
  • Analyzed, recommended and implemented Access Management process improvements while adhered to compliance requirements and delivered excellent customer service.

2. Patients

Here's how knowledge management specialists use patients:
  • Facilitated and developed tools for communication of patients and physicians to address barriers of evidence based practice adherence of self-care.
  • Served as liaison between insurance company and patients, which opened lines of communication and clarification requirements for account resolution.

3. Project Management

Here's how knowledge management specialists use project management:
  • Served in a consultancy role over logistical/training support for additional module implementations, including project management and facility operations.
  • Enhanced workforce performance, promoting continuous improvement by compiling and examining performance evaluations for Project Management and Regional Directors.

4. PowerPoint

Here's how knowledge management specialists use powerpoint:
  • Created brand-compliant communications toolkit containing PowerPoint presentations and images to align with the new vision and strategic intents.
  • Conducted employee orientations, created executive PowerPoint presentations.

5. Knowledge Management

Knowledge management is the process in which an organization identifies, captures, organizes, analyses, uses, retrieves, shares, and manages its information and knowledge in a way that is easily accessible to its employees to save knowledge within the organization, achieve the organization's objectives and improve efficiency.

Here's how knowledge management specialists use knowledge management:
  • Act as consultant on all internal marketing and communications activities and messages related to Knowledge Management for our internal business customers.
  • Implement Business Transformation, Change Management and validation of all SKN-Live equipment/installs and tools for knowledge management preservation and integration.

6. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how knowledge management specialists use logistics:
  • Coordinated the logistics for implementation of North American attorney training curriculum and resources.
  • Acted as main person for coordinating arrangements and logistics for executive psychological assessments.

Choose from 10+ customizable knowledge management specialist resume templates

Build a professional knowledge management specialist resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your knowledge management specialist resume.

7. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how knowledge management specialists use hr:
  • Responded to urgent HR terminations immediately following identity and data security procedures.
  • Audit HR employee files to ensure each file is compliant that is set forth by the Joint Commission annual on-site surveys.

8. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how knowledge management specialists use management system:
  • Identified and enter data into Utilization Management system in accordance with plan certificate per requests.
  • Designed, developed, and implemented global web-based engineering document management system with supporting sub-systems.

9. SharePoint

Here's how knowledge management specialists use sharepoint:
  • Provided SharePoint development and design in building enterprise solutions aiding leadership in decision making and supporting personnel in collaboration.
  • Advocated for and supported the use of collaborative tools such as Microsoft SharePoint and Microsoft Customer Relationship Management software.

10. Data Analysis

Here's how knowledge management specialists use data analysis:
  • Used data analysis to optimize resources, maximize fleet utilization and increase overall efficiency and profit margins.
  • Provided comments, relevant data analysis and recommendations to Treasury Management Managers for departmental growth.

11. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how knowledge management specialists use data entry:
  • Expedited loan files that required servicing using alpha-numeric data entry and ten-key.
  • Serviced customers using data entry to input deposits.

12. Strong Analytical

Here's how knowledge management specialists use strong analytical:
  • Utilize strong analytical skills to prepare detailed reports for the ASA (ALT) LNO.
  • Enhanced strong analytical skills through developing market reports on real estate market and construction machinery industry.

13. Process Improvement

Here's how knowledge management specialists use process improvement:
  • Developed an enhanced virtual collaborative environment focused on process improvement, improved operational planning and enhanced decision support.
  • Develop, implement, monitor and analyze appropriate measures to validate processes and continually engage in process improvement.

14. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how knowledge management specialists use dod:
  • Administered the DOD terminal handling automated system used for coordination, dispatch and receiving of commercial trucks loaded with military cargo.
  • Interfaced with the moving industry and other DOD entities to assess the current program as well as new initiatives.

15. Rehabilitation

Here's how knowledge management specialists use rehabilitation:
  • State of Ohio Department of Rehabilitation
  • Provide sole administrative support to a $5 (+) million Sanitary Sewer Rehabilitation project for the City of Atlanta.
top-skills

What skills help Knowledge Management Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of knowledge management specialist skills to add to your resume

Knowledge management specialist skills

The most important skills for a knowledge management specialist resume and required skills for a knowledge management specialist to have include:

  • Customer Service
  • Patients
  • Project Management
  • PowerPoint
  • Knowledge Management
  • Logistics
  • HR
  • Management System
  • SharePoint
  • Data Analysis
  • Data Entry
  • Strong Analytical
  • Process Improvement
  • DOD
  • Rehabilitation
  • Technical Support
  • Excellent Organizational
  • Cash Management
  • Windows
  • Utilization Management
  • Appeals
  • Technical Assistance
  • ACH
  • Payroll
  • CMS
  • Content Management
  • Traffic Management
  • Treasury
  • Leave Management
  • GSA
  • KPI
  • National Security
  • Medicaid
  • Credit Card
  • Federal Regulations
  • Medical Necessity
  • SLA
  • SQL
  • SME
  • HTML
  • Customer Accounts
  • FMLA
  • InterQual
  • General Ledger
  • Hazardous Materials
  • Wire Transfers
  • Outbound Calls

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse healthcare practitioner and technical jobs