What does a knowledge management specialist do?
The duties of a knowledge management analyst depend on one's place or industry of employment. Typically, their responsibilities revolve around providing employees with technical support materials, gathering instructional information and insights from experts, and turning it into a structured digital or written material that employees can use as a learning tool. Moreover, they may devise programs and workshops for trainees and new employees, develop strategies for optimal workforce performance, and coordinate with department supervisors to identify employees' needs.
Knowledge management specialist responsibilities
Here are examples of responsibilities from real knowledge management specialist resumes:
- Manage release of medical records for physician practices per HIPAA policies.
- Manage portfolio of sub-prime foreclosure accounts for multiple investors.
- Set meters to account in CMS program.
- Serve as a customer agency advocate and first GSA point of contact.
- Receive and enter electric service installations, service orders and remove meters sets in CMS.
- Conduct weekly audits of mark-downs, windows and displays, revenue, spending, and shipments.
- Work consistently with GSA organizations to develop plans to ensure customer sensitivity training for all employees.
- Organize a joint full day EHS forum of production executives and EHS professionals with a nearby refinery.
- Interface with the moving industry and other DOD entities to assess the current program as well as new initiatives.
- Conduct work-site audits, incident investigations, design prevention measures, and conduct general safety and OSHA require training.
- Administer the DOD terminal handling automate system used for coordination, dispatch and receiving of commercial trucks load with military cargo.
- Work with loan officers to ensure customer limits and exceptions on services such as ACH and wires are appropriate and current.
- Conduct employee orientations, create executive PowerPoint presentations.
- Assist with potential customers interest in treasury management services and products.
- Develop document management strategies and process architectures utilizing SharePoint as the foundation.
Knowledge management specialist skills and personality traits
We calculated that 15% of Knowledge Management Specialists are proficient in Customer Service, Patients, and Project Management. They’re also known for soft skills such as Compassion, Detail oriented, and Emotional stability.
We break down the percentage of Knowledge Management Specialists that have these skills listed on their resume here:
- Customer Service, 15%
Interviewed applicants for Customer Service positions, scored interview questionnaires, assessments and provided feedback to Supervisors for hiring consideration.
- Patients, 7%
Facilitated and developed tools for communication of patients and physicians to address barriers of evidence based practice adherence of self-care.
- Project Management, 7%
Served in a consultancy role over logistical/training support for additional module implementations, including project management and facility operations.
- PowerPoint, 6%
Created brand-compliant communications toolkit containing PowerPoint presentations and images to align with the new vision and strategic intents.
- Knowledge Management, 5%
Act as consultant on all internal marketing and communications activities and messages related to Knowledge Management for our internal business customers.
- Logistics, 4%
Coordinated the logistics for implementation of North American attorney training curriculum and resources.
Most knowledge management specialists use their skills in "customer service," "patients," and "project management" to do their jobs. You can find more detail on essential knowledge management specialist responsibilities here:
Compassion. One of the key soft skills for a knowledge management specialist to have is compassion. You can see how this relates to what knowledge management specialists do because "registered nurses should be caring and empathetic when working with patients." Additionally, a knowledge management specialist resume shows how knowledge management specialists use compassion: "verify insurance eligibility for compassionate use reinfusion patients. "
Detail oriented. Another essential skill to perform knowledge management specialist duties is detail oriented. Knowledge management specialists responsibilities require that "registered nurses must be precise because they must ensure that patients get the correct treatments and medicines at the right time." Knowledge management specialists also use detail oriented in their role according to a real resume snippet: "assessed specific and detailed needs and problems across all of treasury services. "
Emotional stability. Another skill that relates to the job responsibilities of knowledge management specialists is emotional stability. This skill is critical to many everyday knowledge management specialist duties, as "registered nurses need emotional resilience and the ability to cope with human suffering, emergencies, and other stressors." This example from a resume shows how this skill is used: "provide emotional support and psychosocial counseling to patients and families with goal of improving family functioning. "
Organizational skills. A big part of what knowledge management specialists do relies on "organizational skills." You can see how essential it is to knowledge management specialist responsibilities because "nurses often work with multiple patients who have a variety of health needs." Here's an example of how this skill is used from a resume that represents typical knowledge management specialist tasks: "provided thought leadership on organizational readiness practices and enable hr and business leaders to apply these practices effectively. "
Physical stamina. A commonly-found skill in knowledge management specialist job descriptions, "physical stamina" is essential to what knowledge management specialists do. Knowledge management specialist responsibilities rely on this skill because "nurses should be comfortable performing physical tasks, such as lifting patients." You can also see how knowledge management specialist duties rely on physical stamina in this resume example: "coordinated the task force to develop the protocol for discharge planning of orthopedic patients in need of physical therapy instruction. "
Communication skills. While "communication skills" is last on this skills list, don't underestimate its importance to knowledge management specialist responsibilities. Much of what a knowledge management specialist does relies on this skill, seeing as "registered nurses must be able to communicate effectively with patients in order to understand their concerns and evaluate their health conditions." Here is a resume example of how this skill is used in the everyday duties of knowledge management specialists: "maintained open and constant communication channels with organizational development and hr professionals across the organization both globally and domestically. "
The three companies that hire the most knowledge management specialists are:
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Compare different knowledge management specialists
Knowledge management specialist vs. Clinical nurse specialist
Clinical nurse specialists (CNS) serve as experts in practicing nursing based on evidence in one or more specialty areas. These nurses use their advanced knowledge and experience in assessing, diagnosing, and treating patients. CNS is known to be called nurse educators for being assigned to conduct lectures in educational institutions due to their extensive effort to improve their craft. Additionally, their experience and expertise in a certain medical specialty qualify them to do case research.
There are some key differences in the responsibilities of each position. For example, knowledge management specialist responsibilities require skills like "customer service," "project management," "powerpoint," and "knowledge management." Meanwhile a typical clinical nurse specialist has skills in areas such as "bls," "clinical practice," "cns," and "professional development." This difference in skills reveals the differences in what each career does.
Clinical nurse specialists tend to make the most money working in the government industry, where they earn an average salary of $94,119. In contrast, knowledge management specialists make the biggest average salary, $75,090, in the manufacturing industry.On average, clinical nurse specialists reach higher levels of education than knowledge management specialists. Clinical nurse specialists are 18.4% more likely to earn a Master's Degree and 1.3% more likely to graduate with a Doctoral Degree.Knowledge management specialist vs. Staff specialist
The duties of a staff specialist depend on their line of work or industry of employment. Typically, their responsibilities revolve around performing support tasks such as preparing and processing documents, answering calls and correspondence, arranging appointments and meetings, and maintaining records of all transactions. There are also instances where they must liaise with clients, offer products and services, close sales, participate in the hiring and training procedures, and develop strategies to optimize business performance. Furthermore, as a staff specialist, it is essential to maintain an active communication line with fellow staff, coordinating to ensure an efficient workflow.
Each career also uses different skills, according to real knowledge management specialist resumes. While knowledge management specialist responsibilities can utilize skills like "customer service," "project management," "knowledge management," and "logistics," staff specialists use skills like "iso," "financial statements," "duke," and "alumni."
In general, staff specialists achieve similar levels of education than knowledge management specialists. They're 1.3% less likely to obtain a Master's Degree while being 1.3% more likely to earn a Doctoral Degree.Knowledge management specialist vs. Clinical specialist
A Clinical Specialists role is to assist in the selling of particular medical devices that need more detailed and complex knowledge. They work in laboratories as part of a team of technologists, technicians, and supervisors.
The required skills of the two careers differ considerably. For example, knowledge management specialists are more likely to have skills like "project management," "powerpoint," "knowledge management," and "logistics." But a clinical specialist is more likely to have skills like "excellent interpersonal," "patient care," "clinical support," and "work ethic."
Clinical specialists earn the highest salary when working in the pharmaceutical industry, where they receive an average salary of $79,126. Comparatively, knowledge management specialists have the highest earning potential in the manufacturing industry, with an average salary of $75,090.When it comes to education, clinical specialists tend to earn higher degree levels compared to knowledge management specialists. In fact, they're 5.1% more likely to earn a Master's Degree, and 2.9% more likely to graduate with a Doctoral Degree.Knowledge management specialist vs. Advanced clinical specialist
An advanced clinical specialist is responsible for delivering advanced clinical services to patients in need. This specialist focuses on improving existing clinical professions, including fields such as pharmaceuticals, nursing, and paramedics. An advanced clinical specialist must have a master's level of expertise in their field. They are responsible for keeping constantly up to date with any improvements in the medical field. Their goal is to develop new strategies to deliver healthcare and to improve the overall state of the medical industry.
Types of knowledge management specialist
Updated January 8, 2025
