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Become A Knowledge Manager

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Working As A Knowledge Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $155,690

    Average Salary

What Does A Knowledge Manager Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become A Knowledge Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Knowledge Manager jobs

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Knowledge Manager Demographics

Gender

Male

52.3%

Female

45.7%

Unknown

1.9%
Ethnicity

White

79.7%

Hispanic or Latino

8.8%

Asian

8.3%

Unknown

2.4%

Black or African American

0.8%
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Languages Spoken

Spanish

20.0%

French

17.5%

German

12.5%

Chinese

10.0%

Arabic

7.5%

Swedish

5.0%

Hindi

5.0%

Russian

5.0%

Portuguese

2.5%

Telugu

2.5%

Cantonese

2.5%

Kannada

2.5%

Mandarin

2.5%

Carrier

2.5%

Tamil

2.5%
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Knowledge Manager Education

Schools

University of Phoenix

13.0%

George Washington University

10.9%

Georgetown University

6.5%

Old Dominion University

6.5%

Emory University

5.4%

Troy University

5.4%

American University

5.4%

American InterContinental University

5.4%

Pennsylvania State University

4.3%

University of Houston

4.3%

University of Maryland - University College

3.3%

Regis University

3.3%

Western Governors University

3.3%

Florida Institute of Technology-Melbourne

3.3%

Texas State University

3.3%

Southern Illinois University Carbondale

3.3%

Loyola University of Chicago

3.3%

New York University

3.3%

Drexel University

3.3%

Central Michigan University

3.3%
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Majors

Business

20.7%

English

8.4%

Information Technology

6.9%

Education

6.2%

Management

6.2%

Computer Science

5.5%

Management Information Systems

5.5%

Computer Information Systems

5.5%

Marketing

5.1%

Political Science

4.4%

Liberal Arts

2.9%

Project Management

2.9%

Communication

2.9%

Library Science

2.5%

Criminal Justice

2.5%

Finance

2.5%

Human Resources Management

2.5%

History

2.5%

Information Systems

2.2%

Economics

2.2%
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Degrees

Masters

36.5%

Bachelors

35.0%

Other

13.1%

Certificate

6.1%

Associate

4.6%

Doctorate

3.9%

Diploma

0.7%
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Real Knowledge Manager Salaries

Job Title Company Location Start Date Salary
Knowledge Manager, Swine Technical Resources Boehringer Ingelheim Vetmedica, Inc. Saint Paul, MN Apr 04, 2012 $135,892
Knowledge Manager Deloitte Services LP Boston, MA May 27, 2011 $135,000
Knowledge Manager Deloitte Services LP New York, NY Apr 19, 2010 $135,000
Knowledge Manager, Technical Resources Boehringer Ingelheim Vetmedica, Inc. South Burlington, VT Apr 16, 2012 $113,129
Knowledge Manager Stryker Instruments, A Division of Stryker Corporation Dublin, CA May 12, 2016 $107,601
Knowledge Manager Stryker Instruments, A Division of Stryker Corporation Kalamazoo, MI Mar 16, 2016 $104,214
Associate/Knowledge Manager BOOZ & Company (N.A.) Inc. Chattanooga, TN Apr 25, 2011 $102,630
Manager, Knowledge Sharing AON Service Corporation Chicago, IL Sep 06, 2016 $102,274
Knowledge Manager Deloitte Services LP Dallas, TX May 03, 2010 $102,000
Knowledge Manager Oliver Wyman, Inc. New York, NY Apr 10, 2016 $101,500
Manager, Knowledge & Industry Engagement Accion International, Inc. Washington, DC Jun 01, 2015 $100,000 -
$120,000
Knowledge Manager, Technical Resources Boehringer Ingelheim Vetmedica, Inc. Saint Joseph, MO Aug 16, 2012 $99,367
Knowledge Manager, Technical Resources Boehringer Ingelheim Vetmedica, Inc. Northfield, MN Mar 08, 2012 $99,367
Research Knowledge Manager A.T. Kearney, Inc. Chicago, IL Jun 23, 2016 $96,491
Knowledge Manager Oliver Wyman, Inc. New York, NY Aug 11, 2014 $90,000
Associate, Knowledge Manager Jpmorgan Chase and Co. New York, NY Jul 21, 2016 $83,000
Knowledge Manager, Technical Resources Boehringer Ingelheim Vetmedica, Inc. Saint Joseph, MO Oct 01, 2009 $76,315 -
$127,100
B+SP Knowledge Manager Daniel J. Edelman, Inc. New York, NY Sep 09, 2014 $75,000

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Top Skills for A Knowledge Manager

KnowledgeManagementStrategyMicrosoftSharepointWebProceduresStrategicPlanPersonnelDatabaseKnowledgeBaseContentManagementManagementSystemIntranetSiteBusinessProcessesResourceInitiativeProjectManagementInformationManagementProcessImprovementPolicyInfrastructureBusinessDevelopment

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Top Knowledge Manager Skills

  1. Knowledge Management Strategy
  2. Microsoft Sharepoint
  3. Web
You can check out examples of real life uses of top skills on resumes here:
  • Performed continuous knowledge management assessments and authored organization knowledge management strategy.
  • Managed website hosting and reporting of site metrics for all Bayer Pharmaceutical product specific websites.
  • Implemented content creation and maintenance procedures.
  • Participated in annual strategic planning process.
  • Collaborated with engineering personnel to review product information, document standard usage procedures, and create accurate documentation and product specifications.

Top Knowledge Manager Employers

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