Knowledge Manager (Remote US)
Remote knowledge manager job
is Remote (USA or Canada)
No agencies please
Maximus (****************************** is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify.
About the Role
The Knowledge Manager will take full ownership of Maximus's internal and external knowledge ecosystem. Your core mission is to make our documentation clear, accurate, well-structured, and genuinely useful. You'll audit, rebuild, and modernize our help center so teams and customers can find what they need quickly and confidently by eliminating redundancy, introducing governance and establishing processes that keep content high-quality and up to date. This role is designed for someone who enjoys deep, meticulous content work and understands the operational downstream impact of great documentation.
You'll also enable the further expansion and development of our self-serve customer experience, as your work in knowledge management will directly enable the development and success of our customer-facing AI assistant. You'll operate directly within our AI support stack to improve self-service performance and overall efficiency, where the goal is that the content and AI reinforce each other. Your work will directly reduce ticket volume, speed up resolution, and strengthen the operational backbone of Maximus - improving customer outcomes, reduce internal friction, and helping Maximus move faster with fewer blockers.
Key Responsibilities
Help center ownership and maintenance: Own the process of auditing, restructuring and maintaining an optimized, searchable knowledge ecosystem for internal and external help centers.
Governance & lifecycle: Define standards, review cadences, and archival processes so content stays fresh, reliable, and trustworthy.
Information architecture: Build and maintain a logical taxonomy, tagging strategy, and content hierarchy that scales without making it harder for our teams or customers to navigate.
Insights & iteration: Track search behavior, failed queries, and content performance to drive continuous improvement across key metrics (ticket volume, first contact resolution, self-service deflection, retention, and content health).
AI optimization support: Improve AI answer quality by tuning Fin settings, syncing knowledge content, and reducing bot fallback rates.
Qualifications
Knowledge management expertise: Demonstrated 2 to 4+ years of experience owning help centers or wikis at scale, with a focus on structure, clarity, and governance. Experience auditing, restructuring, and maintaining large knowledge bases or documentation systems.
Strong writing/communication: Ability to translate complex info into clear, concise documentation. Skilled at rewriting and simplifying complex topics for both internal teams and customers.
Process-driven mindset: Skilled at mapping workflows, defining governance, and setting up repeatable, measurable processes. Strong grasp of taxonomy, metadata, search optimization, and article lifecycle management.
Analytical rigor: Ability to use search logs, deflection metrics, and article analytics to prioritize improvements. Comfort with reporting tools to analyze self-service usage, ticket patterns, and content performance.
Cross-functional collaboration: Comfortable working with engineering, ops, customer service, and product to align support and knowledge needs, ensuring content and tools stay in sync.
AI and Co-Pilot support tooling: Experience leveraging documentation into generative-AI responses for external chatbots or internal Co-Pilot tools, as well as training AI-based routing into customer operations.
Nice to Haves
Experience in consumer health, telemedicine, or direct-to-consumer brands
Direct experience with Intercom (or very similar help-desk/self-service tooling)
Familiarity with analytics tools (Google Analytics) to extract insights from self-service usage and customer support.
World-Class Benefits:
Full Suite: Medical, Dental, Vision, Life Insurance
Flexible vacation/time-off policies
Liquidity of options whenever available
Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)
Auto-ApplySenior Data Science Manager
Remote knowledge manager job
Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma's free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc's Best Workplaces in 2022 and 2023.
Website Job Board Values Candidate Interview Guide ---
The Data Science team is integral to Alma's mission, utilizing data to inform business strategy and drive product innovations. We are seeking a Senior Data Science Manager in the Care Finding domain, focusing on helping clients connect with the right providers. In this high-impact role, you will lead the execution of key strategic initiatives to enhance customer acquisition, optimize marketing efficiency, and improve client conversion. You will leverage your expertise in analytics, machine learning, and GenAI to address complex challenges, including client-provider matching, Lifetime Value (LTV) prediction, and conversion funnel optimization. You will lead a small team of data scientists, providing mentorship and strategic guidance while also contributing through hands-on technical work. This is a highly cross-functional position, requiring close collaboration with Product, Engineering, and Marketing stakeholders to define the strategy and roadmap for the Care Finding domain.
What you'll do:
Define Data Science strategy and priorities in the Care Finding domain
Generate product insights through statistical and causal analysis
Design, execute, and analyze A/B testing experiments to validate product hypotheses
Develop ML and GenAI applications to enhance Alam's Care Finding experience
Proactively identify opportunities to improve client conversion and marketing efficiency
Define metrics and OKRs that align team output to company goals
Advise senior leadership on key strategic decisions
Communicate technical insights effectively to influence decision making
Champion a data-driven decision culture
Mentor junior data scientists
Who you are:
You have a Master's degree in a relevant quantitative field (e.g. data science, statistics, economics, operations research) or equivalent in industry experience
You have 4-8 years of experience as a data scientist or product analyst supporting product development
You have 1-2 years of experience as a manager, tech lead, or similar leadership role
You are an expert in SQL
You are proficient in either Python or R for data analysis
You have extensive experience applying statistical analysis (e.g. hypothesis testing and regression analysis) to draw trustworthy conclusions from data
You are experienced in designing and analyzing A/B testing experiments
You have developed and deployed AI/ML applications that led to measurable business impact
You have a proven track record of driving cross-functional initiatives from end to end and delivering significant impact
You can turn ambiguous business problems into clearly defined data science solutions
You thrive in a cross functional environment and are comfortable managing a diverse group of stakeholders
You are an effective communicator. You drive consensus and influence others to take action by communicating your analytical insights convincingly. You can produce exec-ready docs and presentations.
You are results-driven and passionate about building great products, with a proven track record of taking projects from inception to launch
Benefits:
We're a remote-first company
Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
401K plan (ADP)
Monthly therapy and wellness stipends
Monthly co-working space membership stipend
Monthly work-from-home stipend
Financial wellness benefits through Northstar
Pet discount program through United Pet Care
Financial perks and rewards through BenefitHub
EAP access through Aetna
One-time home office stipend to set up your home office
Comprehensive parental leave plans
12 paid holidays and 1 Alma Give Back Day
Flexible PTO
Salary Band: $185,000 - $200,000
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.
Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.
Auto-ApplyManager of Data Science
Remote knowledge manager job
Cullerton Group has a new opportunity for a Manager of Data Science in Chicago, IL. The work will be done onsite three days a week. The rest will be work-from-home. This is a permanent job. Compensation is $234K total compensation ($180K + 30% bonus) including full benefits, vision, dental, health insurance, and 401K.
Manager of Data Science Job Description
The Manager of Data Science will lead and oversee the data science team, drive data-focused initiatives, and contribute to the development and execution of an overarching data strategy. This role involves close collaboration with enterprise analytics and business teams to identify challenges, design innovative data science solutions, and deliver actionable insights. The position is central to advancing data science capabilities and ensuring the successful delivery of analytics projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Lead and mentor a team of data scientists, providing technical guidance, expertise, and support to foster a collaborative and innovative environment while ensuring project success.
· Manage data science projects from start to finish, in coordination with Product Owners, covering problem definition, data exploration, model development, validation, and deployment.
· Apply advanced machine learning and statistical techniques to analyze complex data, uncover meaningful patterns, and build predictive and prescriptive models.
· Identify opportunities to enhance business operations, improve processes, and drive revenue growth by leveraging data science as part of a comprehensive data strategy.
· Work with stakeholders across various departments to understand data needs and deliver solutions aligned with business objectives.
· Stay informed about advancements in AI, machine learning, and data science by evaluating and adopting new tools, algorithms, and frameworks to enhance team capabilities.
· Ensure the creation and maintenance of documentation, including narrative wikis and version-controlled repositories for technical information.
· Operate within an agile framework to support iterative development and continuous delivery.
· Communicate effectively on technical and non-technical topics using various platforms, including email, chat, video, and voice calls.
QUALIFICATIONS AND SKILLS
· 8+ years of data science experience, with at least 3 years in a leadership or managerial role and a proven record of successful project delivery.
· Extensive experience with SQL for extracting data from databases or other sources.
· Proficiency in Python or R, along with commonly used libraries for data wrangling (e.g., pandas, tidyverse), modeling (e.g., scikit-learn, caret/tidymodels), and visualization (e.g., seaborn, ggplot2).
· Strong expertise in at least one advanced domain of data science, such as optimization, clustering, supervised learning, or time-series forecasting.
· Solid knowledge of descriptive and inferential statistics, including hypothesis testing and confidence intervals.
· Familiarity with enterprise data visualization tools (e.g., Tableau preferred).
· Experience with cloud data platforms (e.g., Azure or Snowflake preferred).
· Master's degree preferred, with 7-10 years of related experience.
Manager, Data Science (Remote)
Remote knowledge manager job
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
We are seeking an experienced Data Science Manager to lead our PDM Data Science team, reporting to the Senior Director of Data Science. This role combines technical leadership, people management, and strategic thinking to drive innovation in our healthcare technology solutions. The successful candidate will be responsible for leading and mentoring a team of data scientists, building a high-performing collaborative team culture, and directly overseeing the development and deployment of the teams technical solutions.
The Data Science Manager will drive the end-to-end data science development lifecycle, overseeing design, prototyping, development, and end deployment of ML solutions. They will ensure implementation of best practices in statistical modeling and ML, guide architectural decisions, and evaluate emerging technologies. As the primary liaison between data science and other business units, they will translate business requirements into functional specifications, partner with product management to define product roadmap, collaborate with engineering teams, and effectively communicate technical concepts to non-technical stakeholders.
Sponsorship, in any form, is not available for this position.
Location: Remote, US
Role qualifications:
Bachelor's degree in Computer Science, Engineering, Data Science, or a related field of study
8 years of experience in analytic application development which includes people and financial management responsibilities
5 years of experience in managing analytics teams and building relationships with people at a variety of organizational levels
Direct experience in the software development lifecycle and Agile methodologies, and with proven track record of being able to develop production software.
3 years of hands-on experience in developing analytics solutions, preferably in areas of healthcare Data Science
Excellent communication and presentation skills- ability to lead a team and present a compelling business case
Understanding of Data Science and machine learning development methodologies, application design, and information architecture
To differentiate yourself, you:
Master's degree
Knowledge in healthcare business and data
Experience building out and managing a new Data Science and/or AI team
What you will be doing:
Directly impacting how Availity implements Data Science standards and practices
Pioneering Availity's Data Science and AI focused teams with a focus on driving automation and helping users understand their next best action
Managing diverse requirements, negotiate, and effectively articulate rationale and vision behind technical decisions that support the business
Partnering closely with Product, Engineering and Design leadership to drive impact throughout the product development process with research and data
Advocating, evangelizing, and implementing modern Data Science and engineering practices
Availity culture and benefits:
Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
Culture is important to us and there are many ways for you to make your mark here!
We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Interested in furthering your education? We offer education reimbursement!
Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
Next steps:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.
Interview process:
Recruiter resume review
Recruiter video interview
Manager resume review
Manager video interview
Panel video interview
Senior leadership video interview
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
Disclaimers:
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at
***************************
.
Click the links below to view Federal Employment Notices.
Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers
Auto-ApplyPMO Manager (Virtual/Remote)
Remote knowledge manager job
Mission + People + Culture: With a corporate Mission to
stop disease through technology,
InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies. Our People come from all backgrounds and walks of life ranging from world class experts in epidemiology, informatics, and disease surveillance to engineers and product teams building high performance, modern solutions. Mission + People are unified around a virtual first Culture centered around teamwork, relentless focus on client outcomes, and individual accountability.
Why work at InductiveHealth?1. Motivation: We value initiative-takers and self-starters who want to contribute to the success of our Team and client outcomes.2. Curiosity: Seeking to understand and comprehend is critical - we expect and encourage questions to master job duties and grow professionally.3. Organization: We are a Team. This means we hold each other accountable and have high expectations for performance and outcomes.4. Feedback: "Open and honest" is part of our corporate values that builds a culture of professional growth to support client success.5. Impact: Your individual contributions will stop the spread of disease and improve individual, community, and population health outcomes.
We're looking for a PMO Manager to lead and evolve our Project Management Office in a growing, mission-driven public health SaaS organization. You'll manage and guide a team of approximately 4-7 Project Managers. This team is responsible for both new client implementations and existing client projects that could range in size from small to enterprise implementations. Beyond direction responsibility for successful client projects, you will improve and shape all standards, tools, and processes that keep our projects running smoothly and our clients engaged. This is a hands-on leadership role for someone who is as comfortable rolling up their sleeves to refine workflows as they are mentoring project managers and collaborating across departments like Client Success, Product, and DevOps. InductiveHealth is a provider of public health software and services. Primarily, we provide enterprise solutions across three areas of public health: Disease Surveillance, Syndromic Surveillance, and Immunization Information systems. Our clients are primarily State and Local public health departments as well as Federal public health agencies. Experience in public health agencies or government technology would be very beneficial, but is not required. What you'll be doing in this role:
Lead, coach, and develop a team of 4-7 Project Managers delivering projects of different sizes and scope to our clients. Projects will primarily involve delivery of our suite of SaaS products, but will also include a variety of internal projects.
Define and continuously improve PMO frameworks, tools, and best practices for project delivery, governance, and reporting.
Partner closely with the Client Success team to ensure smooth handoffs from contracting through implementation to long-term client engagement.
Oversee project portfolio performance, tracking KPIs such as timelines, budgets, resourcing and burn rates, risks, and client satisfaction.
Standardize documentation and project management methodologies to drive consistency and transparency across all client implementations.
Understand client PMO requirements and needs to ensure compliance with our own internal processes.
Collaborate with Product, Development, and Operations to streamline cross-functional processes and optimize delivery workflows.
Champion the use of tools like Smartsheet, Salesforce, Jira, and Microsoft 365 to manage and report on project activity.
Identify process bottlenecks and implement scalable solutions as our organization continues to grow.
Provide executive-level reporting and insights to leadership on project/client health, resource needs, and delivery outcomes.
What are we looking for?
7+ years of experience in project management and PMO leadership, with at least 2-3 years leading or managing a team of project managers.
Proven success managing enterprise and large-scale SaaS software implementations with experience in a client-facing capacity. Projects routinely include complex data conversions, system to system integrations, and detailed workflow/security/reporting configurations.
Strong understanding of project management methodologies.
Hands-on experience using Smartsheet, Jira, and Microsoft 365 tools preferred. Experience in other project management tools a plus.
Demonstrated ability to build, document, and roll out scalable project processes and governance structures.
Excellent communication, organization, and stakeholder management skills; comfortable working cross-functionally and influencing with and without authority.
Ability to balance strategic thinking with day-to-day operational execution.
What will make you stand out?
Experience leading PMO functions in a growing SaaS company or startup environment.
Background and experience in government, public health, healthcare, or other regulated industries.
Certifications such as PMP, CSM, or PMI-ACP.
Benefits and Perks: InductiveHealth offers competitive benefits and perks including:· Virtual first, remote organization and culture· Flexible Paid Time Off (PTO)· 401(k) retirement plan with corporate matching· Medical, prescription, vision, and dental coverage (multiple plans based on your needs)· Short Term and Long Term Disability (for employee) · Life Insurance (for employee)· New Team Member support for home office setup
About InductiveHealth: InductiveHealth (************************ was co-founded by Matthew Dollacker and Stephen Macauley in 2013. Today, InductiveHealth is headquartered in Atlanta, Georgia and has over 80 team members across the United States supporting state, tribal, local, and territorial (STLT) public health agencies in addition to Federal agencies such as the Centers for Disease Control and Prevention (CDC). In early 2021, InductiveHealth became the exclusive commercial partner of Johns Hopkins University Applied Physics Laboratory (JHU/APL) for the Electronic Surveillance System for the Early Notification of Community-based Epidemics (ESSENCE) syndromic surveillance solution. To accelerate growth in the wake of the COVID-19 pandemic, InductiveHealth become a portfolio company of Diversis Capital (************************** in early 2022.
All responses to applications will come from ****************** or from the ***************************.
InductiveHealth is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, or disability.
Auto-ApplyPMO Manager (Virtual/Remote)
Remote knowledge manager job
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a PMO Manager (Virtual/Remote) in Atlanta, GA.
This role offers the opportunity to lead and shape a growing Project Management Office in a fast-paced, mission-driven environment. You will oversee a team of 4-7 Project Managers responsible for implementing SaaS solutions for public health clients, from small projects to enterprise-scale initiatives. Beyond managing project delivery, you will refine PMO frameworks, standardize methodologies, and implement tools to optimize efficiency and client satisfaction. Collaboration across departments such as Client Success, Product, and DevOps is essential to drive operational excellence. This is a hands-on leadership position, blending strategic oversight with direct involvement in day-to-day project execution. The virtual-first environment provides flexibility while maintaining strong team engagement and accountability.
Accountabilities:
· Lead, coach, and develop a team of Project Managers delivering client-facing and internal projects.
· Define, document, and continuously improve PMO frameworks, tools, and best practices for project governance, delivery, and reporting.
· Partner with Client Success to ensure smooth project handoffs and maintain high levels of client engagement.
· Oversee project portfolio performance, tracking timelines, budgets, resources, risks, and client satisfaction.
· Standardize project documentation and management methodologies for transparency and consistency.
· Collaborate with Product, Development, and Operations teams to streamline cross-functional workflows.
· Utilize tools such as Smartsheet, Jira, Salesforce, and Microsoft 365 to manage and report project activity.
· Provide executive-level reporting on project health, resource needs, and delivery outcomes.
Requirements
· 7+ years of project management experience, including 2-3 years leading or managing project managers.
· Proven success managing enterprise or large-scale SaaS implementations, including data conversions, system integrations, and workflow/security configurations.
· Strong understanding of project management methodologies and governance.
· Hands-on experience with Smartsheet, Jira, Microsoft 365, or similar PM tools.
· Ability to build and implement scalable project processes and standards.
· Excellent communication, organization, and stakeholder management skills, with experience influencing across teams.
· Capability to balance strategic planning with hands-on operational execution.
· PMP, CSM, or PMI-ACP certification preferred.
· Experience in government, public health, healthcare, or regulated industries is a plus.
Benefits
· Virtual-first, remote-friendly organizational culture.
· Flexible Paid Time Off (PTO).
· 401(k) retirement plan with corporate matching.
· Medical, prescription, vision, and dental coverage with multiple plan options.
· Short- and long-term disability coverage.
· Life insurance.
· Support for home office setup for new team members.
· Opportunities for professional growth, mentoring, and cross-functional collaboration.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job's core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
#LI-CL1
Auto-ApplyHead of PMO, Enterprise
Knowledge manager job in Columbus, OH
Description:About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Head of Enterprise PMO will build, lead, and scale Gifthealth's enterprise-wide Project Management Office (PMO), embedding agile discipline, operational excellence, and strategic alignment across all business units. This role is responsible for establishing PMO governance, frameworks, and performance metrics that drive visibility, accountability, and success for all initiatives enterprise-wide, including technology, operations, pharmacy, digital health, and patient experience.
This leader will collaborate cross-functionally with executives, engineering, finance, and operational teams to ensure that every project aligns with corporate strategy, delivers measurable business outcomes, and operates within budget. The ideal candidate is a transformational, data-driven, and agile leader who thrives on building disciplined, high-performing teams and driving change at scale.
Key ResponsibilitiesPMO Leadership & Strategy
Establish, scale, and continuously evolve the Enterprise PMO vision, structure, and operating model.
Develop and enforce governance standards, agile methodologies, and project delivery frameworks across all programs.
Translate strategic business goals into executable project portfolios, aligning resources and timelines to company OKRs.
Partner with executive leadership to define and communicate enterprise-wide KPIs, OKRs, and SLAs to measure performance and impact.
Serve as the primary advisor to the executive team on program performance, prioritization, and enterprise readiness.
Program Portfolio & Financial Management
Lead portfolio management across all functions (technology, operations, finance, HR, and pharmacy).
Oversee the annual project budget, ensuring initiatives are financially justified, resourced properly, and executed within approved spend.
Drive transparency in project investments through regular performance dashboards and executive reports.
Ensure each program and project demonstrates measurable ROI, operational efficiency, and alignment with company objectives.
Implement portfolio analytics and financial tracking to enable real-time performance and risk insights.
Agile PMO Implementation
Champion the Agile-at-Scale mindset across the organization, promoting iterative delivery, transparency, and adaptability.
Introduce and embed agile frameworks (Scrum, Kanban, SAFe, hybrid) across project teams and business units.
Partner with Engineering, Product, and Operations to ensure alignment between agile delivery and business outcomes.
Coach teams and leaders on agile principles, standups, sprint reviews, retrospectives, and adaptive planning.
Change Management & Transformation
Lead enterprise-wide change management efforts, ensuring effective adoption of new systems, processes, and cultural shifts.
Develop and implement standardized change management frameworks (Prosci or equivalent) to ensure project success and stakeholder alignment.
Act as a cultural ambassador for disciplined execution and continuous improvement.
Foster strong communication between business units, breaking down silos and driving cross-functional collaboration.
Performance, KPIs & OKRs
Define and maintain enterprise-wide PMO metrics, including project delivery timelines, budget adherence, ROI, and strategic alignment.
Develop and manage dashboards that visualize PMO performance against company OKRs and department SLAs.
Partner with the COO, CFO, and department leaders to review outcomes and identify opportunities for acceleration or course correction.
Ensure project performance reporting drives accountability and informs business decisions at the executive level.
Technology, Innovation & Implementation
Lead the deployment of project management systems, tools, and dashboards to improve transparency and execution speed.
Evaluate and integrate AI-driven analytics and automation to optimize project tracking, forecasting, and performance.
Oversee enterprise-level implementations (ERP, CRM, automation, infrastructure) ensuring on-time and on-budget completion.
Partner with IT and data teams to ensure technology initiatives align with strategic priorities and operational needs.
Team Development & Organizational Leadership
Build, lead, and inspire a team of project managers, program leads, and portfolio analysts.
Establish clear performance standards, coaching frameworks, and development paths.
Promote a culture of agility, accountability, and excellence across the PMO organization.
Serve as a mentor and change agent for cross-functional teams, strengthening enterprise project management capabilities.
Qualifications
Education: Education: Bachelor's degree in Business, Technology, or related field required; Master's degree preferred.
Experience:
15+ years of progressive project, program, or portfolio management experience.
7+ years in senior leadership within a high-growth or transformation-driven organization.
Proven success in building or leading enterprise PMOs across multiple business units.
Strong experience with Agile at scale, SAFe, and hybrid delivery models.
Demonstrated ability to lead large-scale enterprise transformations, digital initiatives, and M&A integrations.
Financial acumen with experience managing portfolios exceeding $50M+.
Certifications:
PMP, PgMP, PfMP, or Agile certifications (SAFe, CSM, PMI-ACP).
Prosci or equivalent certification in Change Management preferred.
Skills:
Deep understanding of Agile enterprise delivery and PMO maturity models.
Expertise in KPI/OKR implementation and performance tracking.
Strong knowledge of portfolio and budget management best practices.
Executive presence and ability to influence across all levels of the organization.
Exceptional communication, analytical, and leadership skills.
Proficient with modern PMO tools (Smartsheet, Jira, Asana, Monday.com, or similar).
Desired Attributes:
Visionary leader who balances structure with agility.
Quick learner with strong business acumen and curiosity.
Passionate about transformation, operational excellence, and continuous improvement.
Skilled in cross-functional collaboration and stakeholder management.
Committed to embedding accountability, transparency, and delivery discipline organization-wide.
Work Environment
Location:Hybrid
Schedule: Full-time: occasional evening or weekend availability may be required to support enterprise rollouts.
Meetings: Regular collaboration with executive leadership, Finance, Operations, IT, and Pharmacy divisions.
Key Essential Functions
Must be able to operate in a fast-paced, changing environment.
Must be comfortable presenting to C-suite and board-level executives.
Must be able to manage multiple concurrent enterprise initiatives.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Requirements:
Head of PMO, Enterprise
Knowledge manager job in Columbus, OH
About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Head of Enterprise PMO will build, lead, and scale Gifthealth's enterprise-wide Project Management Office (PMO), embedding agile discipline, operational excellence, and strategic alignment across all business units. This role is responsible for establishing PMO governance, frameworks, and performance metrics that drive visibility, accountability, and success for all initiatives enterprise-wide, including technology, operations, pharmacy, digital health, and patient experience.
This leader will collaborate cross-functionally with executives, engineering, finance, and operational teams to ensure that every project aligns with corporate strategy, delivers measurable business outcomes, and operates within budget. The ideal candidate is a transformational, data-driven, and agile leader who thrives on building disciplined, high-performing teams and driving change at scale.
Key ResponsibilitiesPMO Leadership & Strategy
Establish, scale, and continuously evolve the Enterprise PMO vision, structure, and operating model.
Develop and enforce governance standards, agile methodologies, and project delivery frameworks across all programs.
Translate strategic business goals into executable project portfolios, aligning resources and timelines to company OKRs.
Partner with executive leadership to define and communicate enterprise-wide KPIs, OKRs, and SLAs to measure performance and impact.
Serve as the primary advisor to the executive team on program performance, prioritization, and enterprise readiness.
Program Portfolio & Financial Management
Lead portfolio management across all functions (technology, operations, finance, HR, and pharmacy).
Oversee the annual project budget, ensuring initiatives are financially justified, resourced properly, and executed within approved spend.
Drive transparency in project investments through regular performance dashboards and executive reports.
Ensure each program and project demonstrates measurable ROI, operational efficiency, and alignment with company objectives.
Implement portfolio analytics and financial tracking to enable real-time performance and risk insights.
Agile PMO Implementation
Champion the Agile-at-Scale mindset across the organization, promoting iterative delivery, transparency, and adaptability.
Introduce and embed agile frameworks (Scrum, Kanban, SAFe, hybrid) across project teams and business units.
Partner with Engineering, Product, and Operations to ensure alignment between agile delivery and business outcomes.
Coach teams and leaders on agile principles, standups, sprint reviews, retrospectives, and adaptive planning.
Change Management & Transformation
Lead enterprise-wide change management efforts, ensuring effective adoption of new systems, processes, and cultural shifts.
Develop and implement standardized change management frameworks (Prosci or equivalent) to ensure project success and stakeholder alignment.
Act as a cultural ambassador for disciplined execution and continuous improvement.
Foster strong communication between business units, breaking down silos and driving cross-functional collaboration.
Performance, KPIs & OKRs
Define and maintain enterprise-wide PMO metrics, including project delivery timelines, budget adherence, ROI, and strategic alignment.
Develop and manage dashboards that visualize PMO performance against company OKRs and department SLAs.
Partner with the COO, CFO, and department leaders to review outcomes and identify opportunities for acceleration or course correction.
Ensure project performance reporting drives accountability and informs business decisions at the executive level.
Technology, Innovation & Implementation
Lead the deployment of project management systems, tools, and dashboards to improve transparency and execution speed.
Evaluate and integrate AI-driven analytics and automation to optimize project tracking, forecasting, and performance.
Oversee enterprise-level implementations (ERP, CRM, automation, infrastructure) ensuring on-time and on-budget completion.
Partner with IT and data teams to ensure technology initiatives align with strategic priorities and operational needs.
Team Development & Organizational Leadership
Build, lead, and inspire a team of project managers, program leads, and portfolio analysts.
Establish clear performance standards, coaching frameworks, and development paths.
Promote a culture of agility, accountability, and excellence across the PMO organization.
Serve as a mentor and change agent for cross-functional teams, strengthening enterprise project management capabilities.
Qualifications
Education: Education: Bachelor's degree in Business, Technology, or related field required; Master's degree preferred.
Experience:
15+ years of progressive project, program, or portfolio management experience.
7+ years in senior leadership within a high-growth or transformation-driven organization.
Proven success in building or leading enterprise PMOs across multiple business units.
Strong experience with Agile at scale, SAFe, and hybrid delivery models.
Demonstrated ability to lead large-scale enterprise transformations, digital initiatives, and M&A integrations.
Financial acumen with experience managing portfolios exceeding $50M+.
Certifications:
PMP, PgMP, PfMP, or Agile certifications (SAFe, CSM, PMI-ACP).
Prosci or equivalent certification in Change Management preferred.
Skills:
Deep understanding of Agile enterprise delivery and PMO maturity models.
Expertise in KPI/OKR implementation and performance tracking.
Strong knowledge of portfolio and budget management best practices.
Executive presence and ability to influence across all levels of the organization.
Exceptional communication, analytical, and leadership skills.
Proficient with modern PMO tools (Smartsheet, Jira, Asana, Monday.com, or similar).
Desired Attributes:
Visionary leader who balances structure with agility.
Quick learner with strong business acumen and curiosity.
Passionate about transformation, operational excellence, and continuous improvement.
Skilled in cross-functional collaboration and stakeholder management.
Committed to embedding accountability, transparency, and delivery discipline organization-wide.
Work Environment
Location:Hybrid
Schedule: Full-time: occasional evening or weekend availability may be required to support enterprise rollouts.
Meetings: Regular collaboration with executive leadership, Finance, Operations, IT, and Pharmacy divisions.
Key Essential Functions
Must be able to operate in a fast-paced, changing environment.
Must be comfortable presenting to C-suite and board-level executives.
Must be able to manage multiple concurrent enterprise initiatives.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Senior Survey Programmer / Data Manager - Remote (US)
Remote knowledge manager job
Who We Are Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the worlds leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliverfor each other and our clientsto make the world work better for people.
Why Escalent? Once you join our team you will have the opportunity to...
* Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more.
* Gain exposure to a rich variety of research techniques from knowledgeable professionals.
* Enjoy a remote first/hybrid work environment with a flexible schedule.
* Obtain insights into the needs and challenges of your clientsto learn how the worlds leading brands use research.
* Experience peace of mind working for a company with a commitment to conducting research ethically.
* Build lasting relationships with fun colleagues in a culture that values each person.
Role Overview
The Senior Programmer will manage client portal setup, data processing, and coding tasks to ensure accurate and timely survey execution. This role involves configuring portals, cleaning and formatting data, applying weights, and supporting tabulation and file delivery. Ideal candidates bring strong technical proficiency in SPSS, SQL, and scripting tools, along with attention to detail and problem-solving skills.
The Salary Range for this position is $65,000 - $75,000. If this is not the right level for you, please check out our other postings.
Responsibilities
* Portal Setup & Management
* Configure a portal at field start.
* Load SPSS files into the portal with high attention to data quality.
* Reset PINs for web surveys and remove previous survey entries.
* Data Management & Processing
* Apply data revisions and edits (e.g., cleaning, recoding, adding/dropping cases) as requested.
* Create and/or merge additional variables in portal, or in final SPSS files if specified.
* Format data files per specifications (e.g., convert SAV to TXT with custom delimiters).
* Create combined data files upon request (typically via SPSS), following analyst-provided layouts.
* Coding & Weighting
* Process coding: add codes to portal or directly into SPSS files after Coding team notification.
* Apply weights in portal once Sampling team completes weighting or analyst provides targets.
* Generate real-time weights when required.
* Sample Reconciliation
* Reconcile sample for mail studies by verifying all PINs received via mail are logged internally.
* Process mail data: export data and layout files from portal and complete processing.
* Trend & Special Data Requests
* Create and maintain trend databases in portal as requested.
* Produce special verbatim files (requires discussion to determine feasibility via standard exports or custom setup).
* File Delivery & Tabulation Support
* Send SPSS data files to tab programmers or analysts (confirm responsibility during task assignment).
* Generate ASCII data files for tab programmers (rare; typically for special tracking studies).
* Review tab specs upon analyst request; provide feedback for clarification (do not create or edit specs).
Basic Qualifications
* SPSS - advanced to expert user
* Remote Desktop
* Unicom Professional (mr Script for data management and interview scripting)
* MySQL, SQLYog, SQL Server Management Studio
* Ascribe
* FTP/SFTP
* Linux
* Notepad++ (with file comparison plugin)
* Efficient time management
* Strong problem-solving skills
* Professional and effective interpersonal communication
* Quick learner with high attention to detail
Preferred Qualifications
* Quantum experience
* Perl experience
* Previous Market Research firm experience
* Advanced interpersonal communication skills
Compensation, Benefits, and Culture
* Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
* 401k with Company Match
* Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of real vacation time
* Paid Parental leave: 8 weeks
* Paid Sick Leave: up to 8 weeks
* 12 Paid Company Holidays
* Hybrid/Virtual Work - Virtual-first workforce with employees in most states
* Salary range for this role is $65,000 - $75,000
Explore our Careers and Culture page to learn more about the people behind the brand:
Data Manager
Knowledge manager job in Columbus, OH
Where Better Begins. The ADAMH Board of Franklin County provides a pathway to recovery for Franklin County residents needing resources for addiction and mental health. We need you to join our team and help support the work that brings Help, Healing, Health and Hope to our community!
ADAMH is seeking our next Data Manager. In this role, you will manage the electronic data assets and lend necessary support to other members of Planning & Evaluation and data team in analysis and reporting needs to assist the ADAMH Board of Franklin County in becoming more data-driven and information-rich.
What we offer:
* Robust health benefits for all full-time employees, including comprehensive behavioral health support and coverage.
* Life insurance coverage for all full-time employees.
* Guaranteed 11 paid holidays every year.
* A 19% employer contribution to your OPERS pension plan.
* Generous wellness benefits and incentives for employees/spouses enrolled in healthcare plan.
* See more information on our competitive benefits programs at: **************************************
What you'll do:
* Plans and coordinates on-going management of major electronic data sources.
* Explores data from primary and secondary sources, and restructures data to be easily translatable into actionable insights.
* Provides ad-hoc support for data queries, assists with development of automated reporting, and analyzes and interprets datasets using analytical tools and techniques.
* Supports the leadership in devising and implementing simple and functional solutions that balance and streamline data needs among teams.
* Analyzes reporting requirements and translates the results into technical data designs in partnership with other data team staff.
* Ensures data transfer and extraction meets expectations of cross-functional teams and stakeholders.
* Defines and promotes best practices and design principles for data processing techniques and database structure independently and in collaboration with others. as well as collaboratively.
* Leads the integration of data sources in databases to drive reporting and dashboards.
* Provides support to data team staff in development and maintenance of internal and public dashboards as well as other automated reporting resources.
* Takes independent initiative to gather requirements from data team members and other ADAMH staff and clearly documents specifications for data integration and reporting resources.
* Creates and manages the centralized registry of dictionaries and technical specifications and maintains full documentation of data source processing, workflows and procedures, electronic diagrams, and other documentation in accordance with established data governance best practices, policies, and procedures.
* Prepares and delivers presentations and updates to diverse stakeholder audiences, including staff, leadership, partners, and community groups.
* Participates in internal and external committees and coalitions as assigned.
* Maintain regular and predictable attendance.
* Must be willing to undertake some travel.
* Other duties as assigned.
What we're looking for:
Education: Bachelor's degree in social sciences, business or public administration, or computer science or equivalent experience required.
Experience: Three (3) years' work experience in data analysis, modeling, and management, preferably in a behavioral healthcare, insurance, or public/social service agency.
Skills: Experience with programming in SQL Server or other database and data processing software (experience with SQL Server Integration Services and/or Tableau Prep preferred).
Proficient in use of MS Office Suite (e.g., Word, PowerPoint, Outlook, Teams) in addition to process mapping and diagramming tools.
Intermediate to advanced skills utilizing spreadsheet software like MS Excel for data analysis and data transformations.
Ability to adapt to a changing environment.
Ability to operate effectively both independently and as a member of a team.
Strong analytical and problem-solving skills with strong attention to detail.
Ability to transform technical documentation into a story.
Strong communication skills to share insights with multiple stakeholders.
Proven analytical capability and data-driven decision-making.
Ability to think ahead, plan long-term decisions, and anticipate outcomes.
Manager, NOC
Remote knowledge manager job
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
This position is a management role for the NTT DATA Global IP Network (GIN AS-2914), responsible for the management of the NOC (Network Operations Center) as a whole. This is a seasoned people management role that ensures excellent customer service and experience, as well as sound operational practices. The NOC is the heart of network operations for GIN. It is a crossroads for communication between internal groups within GIN as well as external groups such as customers, peers, vendors, carriers, and facilities. It bears the responsibility of ensuring the smooth operation and performance of the production network and its connections to external networks. The NOC monitors the Global IP Network, and conducts or oversees additions/modifications/deletions within it.
This role works towards the professional development of the individuals within their team, whilst fostering cohesiveness within the team whilst fostering a collaborative and innovative team culture focused on operational excellence.
Key Responsibilities:
Works with relevant NOC managers to manage the Global IP Network Operations Center.
Manages NOC technicians' Realtime and non-Realtime responsibilities.
Ensures training and growth of NOC technicians.
Ensures maintenance and upkeep of the NOC work environment.
Works with relevant NOC managers on assigned projects to ensure and enhance the NOC's capabilities.
Ensures customer service quality and experience are maintained to the highest standard.
Ensures operational excellence, both of individual technicians and the NOC as a whole.
Takes escalations and works with related internal groups or external parties as needed to achieve resolution.
Develops improvements of process, procedure, practice, and the documentation and implementation of such.
Facilitates communication and cooperation within the NOC, and between the NOC and other groups.
Interfaces with groups outside of the NOC, which includes teleconferences, travel for face-to-face meetings, etc.
Manages NOC scheduling, payroll, and other HR related items.
Works with the business area head to determine hardware, software, and budgetary requirements for the NOC.
Sets goals for employees and help employees to achieve them.
Responsible for ensuring that immediate teams participate and successfully completes all companywide mandates/training in a timely manner.
Qualifications (Knowledge/Skills/Abilities) Core Competencies
Excellent written and verbal communication skills, including the ability to communicate with both internal and external parties
Excellent planning, analytical, and troubleshooting skills
Ability to make critical decisions in a fast-paced environment
Ability to work and lead effectively during high pressure situations
Ability to assess a situation and develop solutions to problems at hand and drive the implementation of those solutions
Possesses a strong sense of self-direction
Demonstrates a mutual acceptance and respect of all co-workers
Familiarity with Service Provider networks and large scale IP networking
Awareness of the technical, service, and business aspects of the Service Provider space
Ability to travel as needed.
Education and Experience:
10 years of experience and excellence in network operations
5 years of experience in large scale IP
5 years of experience configuring and troubleshooting Cisco and Juniper routers
5 years of project management experience
Bachelor's degree in computer science or equivalent experience preferred
Workplace type:
Remote Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please
contact us
.
Auto-ApplyManager, Business Systems & Applications
Remote knowledge manager job
Department: Technology Reports To: Director of Technology Company: TerraForm Power Type: Full-Time, Permanent About Us TerraForm Power ("TERP"), a platform company of Brookfield, attracts high-performing individuals who are driven to make an impact in a fast-paced and collaborative environment. We offer unparalleled opportunities to lead and manage one of the largest renewable energy businesses with decades of history, while contributing to the global need for sustainable energy.
The company is committed to employee development, encouraging curiosity, ownership, and continuous learning. You'll be empowered to take initiative, contribute ideas, and grow your career within a supportive and ambitious organization. This position will be based in remote.
Job Summary
TerraForm Power is seeking an experienced and business-savvy Business Systems & Applications Manager to lead the governance, support, and strategic development of core enterprise systems, including ERP, CRM, procurement, and project delivery platforms. This role is central to ensuring that our technology stack evolves alongside our operational, financial, and development needs.
You will manage a portfolio of interconnected SaaS and vendor-supported platforms, ensuring reliability, scalability, and functional alignment across the enterprise. Working closely with stakeholders across Finance, Operations, Development, Legal, and Procurement, you will translate business needs into practical system roadmaps and improvements.
Responsibilities
Systems Leadership & Ownership:
* Serve as the business-IT lead for ERP, CRM (e.g., Salesforce), EAM/CMMS, procurement systems, and project delivery platforms (e.g., Procore).
* Maintain a systems inventory and roadmap aligned with business strategy and lifecycle planning.
Vendor & Service Oversight:
* Manage application support vendors, consultants, and integrators to ensure service quality, stability, and change management.
* Oversee upgrades, enhancements, license management, and security configurations.
Process Improvement & Change Enablement:
* Partner with business leads to optimize workflows, automate repetitive tasks, and digitize manual processes.
* Support implementation of new modules or tools, ensuring adequate training, documentation, and change adoption.
Data & Integration Governance:
* Ensure reliable, secure, and accurate data flow between applications (e.g., ERP to Salesforce, Procore to SharePoint).
* Work with the data/analytics team to surface business KPIs and enable enterprise reporting through Power BI, Databricks, etc.
Compliance & Risk Management:
* Ensure application and data processes align with internal controls (SOX, SOC2) and industry standards.
* Manage application access controls, audit logs, and periodic reviews.
Cross-Functional Engagement:
* Act as the systems liaison across Finance, Operations, Development, Procurement, and Legal.
* Facilitate intake of enhancement requests and coordinate stakeholder steering committees if required.
Qualifications
* Bachelor's or Master's degree in Information Systems, Business Administration, or a related field.
* 7-10 years of experience in enterprise application management, with experience supporting core business functions (finance, procurement, development).
* Strong familiarity with:
* ERP systems (e.g., NetSuite, SAP, or similar)
* Salesforce and CRM integration workflows
* Construction/project platforms (e.g., Procore) and procurement tools
* Experience with vendor management and SaaS lifecycle governance.
* Working knowledge of enterprise integration patterns, APIs, and data governance.
* Understanding of compliance frameworks (SOX, SOC2) and business continuity best practices.
* Excellent communication and stakeholder engagement skills across both technical and non-technical teams.
Compensation: $120,000-145,000 USD, bonus eligible
Manager, Business Systems & Applications
Remote knowledge manager job
Department: Technology Reports To: Director of Technology Company: TerraForm Power Type: Full-Time, Permanent About Us TerraForm Power ("TERP"), a platform company of Brookfield, attracts high-performing individuals who are driven to make an impact in a fast-paced and collaborative environment. We offer unparalleled opportunities to lead and manage one of the largest renewable energy businesses with decades of history, while contributing to the global need for sustainable energy.
The company is committed to employee development, encouraging curiosity, ownership, and continuous learning. You'll be empowered to take initiative, contribute ideas, and grow your career within a supportive and ambitious organization. This position will be based in remote.
Job Summary
TerraForm Power is seeking an experienced and business-savvy Business Systems & Applications Manager to lead the governance, support, and strategic development of core enterprise systems, including ERP, CRM, procurement, and project delivery platforms. This role is central to ensuring that our technology stack evolves alongside our operational, financial, and development needs.
You will manage a portfolio of interconnected SaaS and vendor-supported platforms, ensuring reliability, scalability, and functional alignment across the enterprise. Working closely with stakeholders across Finance, Operations, Development, Legal, and Procurement, you will translate business needs into practical system roadmaps and improvements.
Responsibilities
Systems Leadership & Ownership:
* Serve as the business-IT lead for ERP, CRM (e.g., Salesforce), EAM/CMMS, procurement systems, and project delivery platforms (e.g., Procore).
* Maintain a systems inventory and roadmap aligned with business strategy and lifecycle planning.
Vendor & Service Oversight:
* Manage application support vendors, consultants, and integrators to ensure service quality, stability, and change management.
* Oversee upgrades, enhancements, license management, and security configurations.
Process Improvement & Change Enablement:
* Partner with business leads to optimize workflows, automate repetitive tasks, and digitize manual processes.
* Support implementation of new modules or tools, ensuring adequate training, documentation, and change adoption.
Data & Integration Governance:
* Ensure reliable, secure, and accurate data flow between applications (e.g., ERP to Salesforce, Procore to SharePoint).
* Work with the data/analytics team to surface business KPIs and enable enterprise reporting through Power BI, Databricks, etc.
Compliance & Risk Management:
* Ensure application and data processes align with internal controls (SOX, SOC2) and industry standards.
* Manage application access controls, audit logs, and periodic reviews.
Cross-Functional Engagement:
* Act as the systems liaison across Finance, Operations, Development, Procurement, and Legal.
* Facilitate intake of enhancement requests and coordinate stakeholder steering committees if required.
Qualifications
* Bachelor's or Master's degree in Information Systems, Business Administration, or a related field.
* 7-10 years of experience in enterprise application management, with experience supporting core business functions (finance, procurement, development).
* Strong familiarity with:
* ERP systems (e.g., NetSuite, SAP, or similar)
* Salesforce and CRM integration workflows
* Construction/project platforms (e.g., Procore) and procurement tools
* Experience with vendor management and SaaS lifecycle governance.
* Working knowledge of enterprise integration patterns, APIs, and data governance.
* Understanding of compliance frameworks (SOX, SOC2) and business continuity best practices.
* Excellent communication and stakeholder engagement skills across both technical and non-technical teams.
Compensation: $120,000-145,000 USD, bonus eligible
Data Visualization Manager - Finance Data and Insights
Knowledge manager job in Columbus, OH
JobID: 210675081 JobSchedule: Full time JobShift: Day : Are you a skilled data professional with a passion for transforming raw data into actionable insights and a proven track record of learning and implementing new technologies? The Finance Data & Insights Team is an agile product team responsible for the development, production, and transformation of financial data and reporting across CCB. Our vision is to enhance the lives of our people and increase the firm's value by leveraging data and advanced tools to analyze information, generate insights, save time, improve processes and controls, and lead the organization in developing future-ready skills.
As an Data Visualization Manager within the Consumer and Community Banking Line of business, you will play a key leadership role in understanding stakeholder business needs, and setting priorities for the development team while interacting with senior leaders across the organization. You will be accountable for delivering key metrics to provide insights and enable consumer self-service. This includes leading the team's development of interactive, high-impact dashboards and data wrangling efforts using tools such as Alteryx. Your ability and passion for thinking beyond raw and disparate data will guide the team in creating data visualizations and intelligence solutions utilized by the organization's top leaders to achieve key strategic imperatives. You will help identify and assess opportunities to eliminate manual processes and utilize automation tools such as Alteryx, Tableau, and/or ThoughtSpot to bring automated solutions to life.
Job Responsibilities:
* Engage with senior leaders and key stakeholders to understand business needs.
* Demonstrate a strong understanding of business, financial data, and technologies to make informed decisions that provide analytical insights to stakeholders.
* Prioritize development activities to maximize value delivery and lead data-driven analyses to support business objectives. Foster creativity and ingenuity to transform data interpretation and understanding.
* Collaborate with Technology, Analytics, and Finance Teams to build an efficient infrastructure for dashboard development, ensuring robust controls. Strategically source data from various information channels, track development and deployment timelines, and support the transition of production activities to Technology for newly developed dashboards.
* Direct the team in intelligence solution requirements gathering sessions with varying levels of leadership, complete detailed project planning utilizing JIRA to record planned project execution steps.
* Ensure thorough control testing of each component of the intelligence solution, providing evidence that all data and visualizations are delivering accurate insights and evidence in the control process.
Required Qualifications, Skills and Capabilities:
* Bachelor's degree in MIS, Computer Science, Mathematics, Engineering, Statistics, or other quantitative or financial subject areas.
* Minimum of 5 years' experience working with data analytics projects, related to the financial services domain.
* Minimum 5 years' experience developing advanced data visualizations and presentations, with Tableau.
* Experience with business intelligence analytics and data wrangling tools such as Alteryx, SAS, or Python.
* Experience with relational databases, optimizing SQL to pull and summarize large datasets, report creation, and ad-hoc analyses.
* Experience in reporting development and testing, with the ability to interpret unstructured data and draw objective inferences given known limitations of the data.
* Demonstrated ability to think beyond raw data and understand the underlying business context, identifying business opportunities hidden in data.
* Strong written and oral communication skills, with the ability to communicate effectively with all levels of management and partners from various business functions.
* Focus on controls and risk management, ensuring accurate results and flexibility to adapt to changing control requirements.
Preferred Qualifications, Skills and Capabilities:
* Experience with AWS, Databricks, Snowflake, or other Cloud Data Warehouse platforms.
* Experience with Hive, SQL, Python, or other big-data query tools.
* Experience with ThoughtSpot or similar AI tools that empower stakeholders to self-serve and generate their own insights.
* Highly motivated, self-directed, and curious to learn new technologies.
Auto-ApplySenior Knowledge Graph Engineer / AI Architect
Remote knowledge manager job
Job Title: Senior Knowledge Graph Engineer / AI Architect
Duration: 6 Months with possible extensions or conversion
Lead the design and deployment of intelligent systems using Knowledge Graphs and AI reasoning. You'll architect scalable solutions that combine semantic technologies with AI models to enable advanced inference, decision support, and autonomous agents.
Key Responsibilities
Build and scale Knowledge Graphs (RDF, OWL, SPARQL, Neo4j).
Integrate AI models for reasoning, enrichment, and search.
Develop semantic pipelines (NLP, entity linking, ontology alignment).
Lead technical strategy and mentor teams.
Prototype LLM + graph systems for real-time applications.
Qualifications
7+ years in software/AI engineering; 3+ with Knowledge Graphs.
Strong in semantic tech, graph DBs, hybrid AI, Python/Java.
Experience with LLM tools (LangChain, CrewAI), reasoning engines.
Excellent communication and leadership.
Bonus
MS/PhD, experience with Drools, RDFox, or autonomous agents.
Research or open-source contributions.
California Pay Range$70-$80 USD
Auto-ApplySr Knowledge Engineer
Remote knowledge manager job
EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
**Your Opportunity**
The Senior Knowledge Engineer is a technical resource that relishes solving novel problems in the areas of machine learning, generative AI, natural language processing, information extraction, document summarization, information retrieval, search relevancy, and knowledge graphs. The Senior Knowledge Engineer will bring new ideas, iterate quickly, share findings, and drive new solutions for content metadata enrichment and content discovery/findability.
This remote position is U.S.-based only (excluding U.S. territories).
**What You'll Do**
+ Develop tools and strategies related to text analytics, machine learning, generative AI, and metadata enrichment pipelines
+ Deploy MLAI and natural language processing tools/techniques to reduce review time, increase categorization accuracy, or enrich content with new metadata
+ Engineer precise, clear, and effective prompts to guide AI models towards generating desired outcomes and insights, while minimizing biases and hallucinations
+ Design, maintain, and optimize knowledge graphs supporting advanced search and enriched content discovery
+ Analyze and interpret search data to identify patterns, inform relevancy tuning, and support iterative improvements in search
**Your Team**
You will be welcomed as a member of team Owl which is aligned to the Content and Search Domain. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a enter the role title and your development and career growth at EIS.
**About You**
+ A Software Engineer
+ Bachelor's degree in computer science, MIS, Computer Engineering or other Technical related degree or equivalent experience
+ 5 years' experience with- Taxonomies/ontologies, knowledge graphs, and hands-on experience with languages/standards (e.g., RDF, OWL, SKOS) and graph databases (e.g., AWS Neptune, GraphDB)- Natural language processing and/or machine learning model implementation.- Python for data science, including Pandas, Jupyter notebooks, and open-source machine learning modules (Scikit, NLTK, Spacy)- Data processing, including extraction, transformation, and loading (ETL) of large data sets from unstructured and semi-structured data (plaintext, PDF, JSON, XML)- Database querying, extraction of data, and design using SQL
**What sets you apart**
+ Knowledge of AWS or Azure Cloud Based tooling and solutions
+ Experience with generative AI models, including prompt engineering and parameter tuning
+ Understanding of statistics and information retrieval quality measures, including regression, hypothesis testing, precision, recall, f-measure, and AUC-ROC
**Pay Range**
USD $120,120.00 - USD $171,600.00 /Yr.
The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location.
EBSCO provides a generous benefits program including:
-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
-Retirement Savings Plan
-Paid Parental Leave
-Holidays and Paid Time Off (PTO)
-Mentoring program
And much more! Check it out here: ************************************
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
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Join the EBSCO talent community to receive updates on new opportunities that align with your skills and interests - register using the links below:
Experienced Talent Community (**************************************************
Early Career/Intern Talent Community
**Location** _US-Remote_
**ID** _2025-1880_
**Category** _Information Technology_
**Position Type** _Full-Time Regular_
**Remote** _Yes_
Manager, NOC
Remote knowledge manager job
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
This position is a management role for the NTT DATA Global IP Network (GIN AS-2914), responsible for the management of the NOC (Network Operations Center) as a whole. This is a seasoned people management role that ensures excellent customer service and experience, as well as sound operational practices. The NOC is the heart of network operations for GIN. It is a crossroads for communication between internal groups within GIN as well as external groups such as customers, peers, vendors, carriers, and facilities. It bears the responsibility of ensuring the smooth operation and performance of the production network and its connections to external networks. The NOC monitors the Global IP Network, and conducts or oversees additions/modifications/deletions within it.
This role works towards the professional development of the individuals within their team, whilst fostering cohesiveness within the team whilst fostering a collaborative and innovative team culture focused on operational excellence.
Key Responsibilities:
* Works with relevant NOC managers to manage the Global IP Network Operations Center.
* Manages NOC technicians' Realtime and non-Realtime responsibilities.
* Ensures training and growth of NOC technicians.
* Ensures maintenance and upkeep of the NOC work environment.
* Works with relevant NOC managers on assigned projects to ensure and enhance the NOC's capabilities.
* Ensures customer service quality and experience are maintained to the highest standard.
* Ensures operational excellence, both of individual technicians and the NOC as a whole.
* Takes escalations and works with related internal groups or external parties as needed to achieve resolution.
* Develops improvements of process, procedure, practice, and the documentation and implementation of such.
* Facilitates communication and cooperation within the NOC, and between the NOC and other groups.
* Interfaces with groups outside of the NOC, which includes teleconferences, travel for face-to-face meetings, etc.
* Manages NOC scheduling, payroll, and other HR related items.
* Works with the business area head to determine hardware, software, and budgetary requirements for the NOC.
* Sets goals for employees and help employees to achieve them.
* Responsible for ensuring that immediate teams participate and successfully completes all companywide mandates/training in a timely manner.
Qualifications (Knowledge/Skills/Abilities) Core Competencies
* Excellent written and verbal communication skills, including the ability to communicate with both internal and external parties
* Excellent planning, analytical, and troubleshooting skills
* Ability to make critical decisions in a fast-paced environment
* Ability to work and lead effectively during high pressure situations
* Ability to assess a situation and develop solutions to problems at hand and drive the implementation of those solutions
* Possesses a strong sense of self-direction
* Demonstrates a mutual acceptance and respect of all co-workers
* Familiarity with Service Provider networks and large scale IP networking
* Awareness of the technical, service, and business aspects of the Service Provider space
* Ability to travel as needed.
Education and Experience:
* 10 years of experience and excellence in network operations
* 5 years of experience in large scale IP
* 5 years of experience configuring and troubleshooting Cisco and Juniper routers
* 5 years of project management experience
* Bachelor's degree in computer science or equivalent experience preferred
Workplace type:
Remote Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us.
Auto-ApplyIT Business Development Manager- Remote
Remote knowledge manager job
Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers. Since 2012, Arthur Grand has been successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, DevOps, DevSecOps, CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management. Arthur Grand's culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results.
Job Description
Arthur Grand Technologies is currently seeking a highly motivated and skilled IT Business Development Manager - Contract - Remote for one of our clients.
Job Title: IT Business Development Manager
Location: Remote
Employment Type: Contract
About the Role:
We are seeking a highly motivated IT Business Development Manager to drive business growth by identifying new opportunities, building strong client relationships, and expanding our IT services portfolio. The ideal candidate will have a proven track record in sales, client acquisition, and account management within the IT consulting, staffing, or technology solutions domain.
Key Responsibilities:
Identify, develop, and manage new business opportunities in IT consulting, project services, and staffing solutions.
Build and maintain strong relationships with clients, decision-makers, and industry partners.
Understand client needs and propose relevant IT services, solutions, and talent that address business challenges.
Collaborate with internal recruitment, delivery, and technical teams to ensure successful fulfillment of client requirements.
Manage the complete sales lifecycle-from lead generation to deal closure and client onboarding.
Develop and execute strategic sales plans to achieve revenue and growth targets.
Research market trends, competitor activities, and emerging technologies to identify potential growth areas.
Prepare and present proposals, contracts, and sales reports to senior management.
Attend networking events, conferences, and client meetings to enhance business visibility and partnerships.
Required Skills & Qualifications:
Bachelor's degree in Business Administration, Information Technology, or related field (MBA preferred).
5+ years of experience in IT business development, staffing, or technology solutions sales.
Strong understanding of IT domains (software development, cloud, data analytics, cybersecurity, etc.).
Proven success in generating leads, acquiring clients, and meeting sales targets.
Excellent communication, negotiation, and presentation skills.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in CRM tools and MS Office Suite.
Preferred Qualifications:
Experience working with clients in North America or global markets.
Familiarity with RFP/RFQ processes and government/enterprise contracting.
Existing network of IT decision-makers and vendor partners.
Key Performance Indicators (KPIs):
New client acquisition and revenue growth.
Customer retention and satisfaction.
Sales pipeline conversion rate.
Achievement of quarterly and annual business targets.
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
About Arthur Grand Technologies:
Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.
At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team.
Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.
Best regards,
Richard Tucker
Arthur Grand Technologies Inc
*******************
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
Additional Information
All your information will be kept confidential according to EEO guidelines.
AI Engineer - Knowledge Modeling, Extraction and Retrieval
Remote knowledge manager job
About Us AlphaPoint's AI Labs' team of engineers and AI scientists is solving complex business problems by bridging the gap between transformative breakthroughs in AI technology and increasingly competitive markets. Our team is developing and applying the latest generative AI, data and knowledge modeling technologies to large scale problems, right at the edge of what is possible.
AlphaPoint is a financial technology company powering digital asset exchanges and brokerages worldwide.
The Role
Design and implement knowledge extraction pipelines from diverse unstructured and semi-structured data sources.
Design and develop knowledge representation schemas and ontologies to model complex domain knowledge.
Develop and optimize semantic parsing techniques to convert natural language into structured queries or representations.
Utilize and contribute to graph query languages for efficient retrieval.
Use query languages to discover deep connections between entities, predict node attributes, perform clustering techniques and anomaly detection methods.
Collaborate with AI researchers, data scientists, and software engineers to integrate knowledge systems into larger platforms.
Evaluate and select appropriate tools and technologies and stay up-to-date with the latest advancements for knowledge representation and reasoning.
Contribute to the continuous improvement of our knowledge engineering processes and best practices.
You
Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Linguistics, or a related field.
Proficiency in graph databases (e.g., Neo4j, ArangoDB, Amazon Neptune) and graph query languages (e.g., Cypher, SPARQL, Gremlin).
Familiarity with knowledge extraction methods, including information extraction, entity recognition, and relation extraction
Proven experience in using Language Models (LMs) in knowledge retrieval and knowledge extractions applications, including the use of fine tuning, RAG architectures, query engineering and semantic parsing against knowledge graphs.
Excellent programming skills in Python, Node.js, and familiarity with ML libraries such as PyTorch and Tensorflow
Strong understanding of ontology design principles; experience with languages like OWL or RDF is a plus.
Ability to work independently and as part of a collaborative team.
Excellent problem-solving and communication skills.
Preferred Qualifications
PhD in a relevant field.
Experience with machine learning frameworks (e.g., TensorFlow, PyTorch) applied to knowledge representation tasks.
Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and their AI/ML services.
Experience in a production environment with large-scale knowledge systems.
Benefits
100% Remote Work Environment
Competitive compensation
Equity or stock options (if applicable)
A culture of autonomy, experimentation, and learning
Opportunity to make a real impact on company trajectory
Auto-ApplyChief Inclusion Officer
Knowledge manager job in Westerville, OH
Otterbein University is in search of a Chief Inclusion Officer. The Chief Inclusion Officer is a senior leadership position that will be central to Otterbein University's ability to 1) coordinate efforts to ensure a diverse student body is welcomed and educated from an inclusive perspective and 2) lead in the Central Ohio community as we seek to maximize the potential of each individual, employer, and community partner.
The person must believe deeply in Otterbein's commitment to truly welcome all individuals regardless of background, race, gender identity, sexuality, veteran status, ethnicity, political beliefs, etc. We strive to be a model community that thoughtfully engages with a broad range of perspectives, grounded in the belief that embracing diverse ideas strengthens our mission and enriches our shared learning environment.
This position sits on the University's most senior administrative team, the President's Cabinet. It is designed to coordinate the many good things already happening across the University rather than lead a large staff that will take these responsibilities away from others. The Chief Inclusion Officer will collaboratively develop and facilitate the implementation of an inclusion plan for the entire institution, touching every office and function - from how we support students to how we hire employees.
This is a full-time, exempt position working 40 hours per week, 52 weeks per year. This position reports to the Executive VP for Strategic Initiatives.
Otterbein offers a comprehensive benefits package including:
* Tuition benefit to employee, spouse or domestic partner and dependents
* Accrue 4 weeks of paid vacation
* Accrue 10 days paid sick time
* 12 paid holidays plus bonus days
* Medical, dental and vision insurance to you, dependents or domestic partner
* Life Insurance
* Defined contribution retirement plan
* and much more
Internal Leadership:
* Lead Otterbein in implementing strategic initiatives, including the creation of an inclusive culture that attracts and retains a truly diverse workforce and student body. Collaborates with others on a multi-year plans to this effect, including clear metrics, goals, and accountability measures.
* Work collaboratively with faculty and academic leaders to ensure the curriculum allows students to encounter and consider different cultures and perspectives.
* Work with Student Affairs and the Office of Social Justice and Advocacy to identify and respond to student needs and concerns about campus inclusiveness.
* Work with Human Resources and search committees to support Otterbein's efforts to hire faculty and staff that reflect the diversity of our student body and retain those who improve our culture of welcoming and exploration.
* Collaborate to develop a strategic plan for belonging and inclusion, maximizing collaboration across the institution towards shared goals and metrics.
* Chair the University's Diversity and Inclusion Committee, using it as a lever to encourage alignment to the plans and values espoused by it.
* Provide leadership and coordination for our Truth, Racial Healing, and Transformation Campus Center.
External Leadership:
* Identify and connect with employers eager to hire, develop, and retain their own inclusive workforce, allowing for opportunities for Otterbein students and revenue as Otterbein supports the companies' culture-building through training, assessments, and other resources.
* Identify and connect with school districts and non-profits working with young people to develop enrollment pipelines that widen access to Otterbein, in conjunction with the Division of Enrollment Management.
* Other duties may be assigned.
In partnership with Institutional Advancement, work with Otterbein alumni interested in supporting the inclusion of our campus, including those alumni who may not have felt fully welcomed during their time on campus. Utilize this network for student mentorship, campus engagement, and fundraising.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION: Bachelor's degree in cultural studies, sociology, legal studies, psychology, or related fields. Master's Degree in related field is preferred but relevant experience such as substantial campus-wide diversity leadership may substitute for a master's degree.
EXPERIENCE: Minimum of 7 years of higher education experience, including a minimum of 5 years of experience working on initiatives designed to advance organizational diversity, equity, and inclusion goals and identifying, assessing and presenting data for decision-making; experience in higher education leadership positions involving interaction with multiple divisions and departments strongly preferred.
CERTIFICATES, LICENSES, REGISTRATIONS: Must possess valid Ohio driver's license and be able to obtain and maintain Otterbein University's Authorized Driver status.
LANGUAGE SKILLS: Must demonstrate professional level oral and written communications skills including grammar.
MATHEMATICAL SKILLS: Must be competent in general math.
REASONING ABILITY: Must possess the ability to establish and maintain effective working relationship with diverse constituencies; must possess excellent attention to details; must be a team player and interact collegially with co-workers and other constituencies; must be able to handle multiple projects independently; must be able to analyze complex requests and requirements and make effective recommendations and proposed solutions.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to communicate, sit, reach and use repetitive motions of hands and wrists. The employee is occasionally required to stand, walk, stoop or bend. The employee must occasionally lift and/or carry up to 20 pounds and occasionally push and/or pull up to 20 pounds. This position requires close vision. Must be able to meet regular and predictable attendance standards.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty.
Otterbein University is an Equal Opportunity Educator and Employer.
Otterbein University is committed to providing a welcoming environment free from unlawful discrimination. To this end, the University prohibits any form of discrimination against any person on the basis of race, color, sex, gender, pregnancy, religion, creed, marital status, partnership status, age, sexual orientation, gender identity, gender expression, national origin, disability, military status, or any other legally protected status in its programs and activities. However, the University's commitment to a nondiscriminatory environment is not intended to abridge unduly its commitment to academic freedom, free speech, or its educational mission.