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Knowledge manager skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical knowledge manager skills. We ranked the top skills for knowledge managers based on the percentage of resumes they appeared on. For example, 9.2% of knowledge manager resumes contained content management as a skill. Continue reading to find out what skills a knowledge manager needs to be successful in the workplace.

15 knowledge manager skills for your resume and career

1. Content Management

Here's how knowledge managers use content management:

Set execution plan including web content management and enterprise records management efforts combined with company learning practices.
Developed a content management initiative for the deployment of a new content management system.

2. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how knowledge managers use dod:

Develop, refine and update the Knowledge and Information Management repository to include DOD, DON and joint doctrine and publications.
Developed, improved, and managed TTGP Intelink SharePoint websites on Department of Defense (DoD) Classified and Unclassified networks.

3. PowerPoint

Here's how knowledge managers use powerpoint:

Utilized MS PowerPoint to create and conduct dynamic presentations.
Create PowerPoint charts and databases in Access Procedures manual maintenance

4. Project Management

Here's how knowledge managers use project management:

Coordinated all KM project management aspects across a complex command organization from project initiation through final acceptance, training and documentation.
Identified need and developed a corporate project management training office to train foreign-born project managers.

5. Knowledge Management Strategy

Here's how knowledge managers use knowledge management strategy:

Integrated knowledge management strategy with corporate product creation strategy through implementation of Centers of Competence.
Developed and maintained Knowledge Management strategy for $900 million Global Business transformation program.

6. Harvest

Here's how knowledge managers use harvest:

Interviewed subject matter experts to harvest and transfer knowledge using web and server-based technologies.

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7. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how knowledge managers use infrastructure:

Established the knowledge management technical and community infrastructure for the Office of Management and Budget E-Gov initiatives.
Designed and implemented comprehensive sales support infrastructure.

8. Process Improvement

Here's how knowledge managers use process improvement:

Identified, proposed and implemented process improvements that mitigated risk, reduced agent confusion and enhanced the customer experience.
Supported metrics implementation, service level agreement development and process improvement by redesigning data management practices within the organization.

9. Business Processes

Here's how knowledge managers use business processes:

Refined existing business processes to enable completion of systems requirements and an established functional baseline.
Streamlined internal business processes by leading migration from Outlook-based operations to SharePoint tools.

10. Subject Matter Experts

Here's how knowledge managers use subject matter experts:

Conducted lesson learned capture sessions with subject matter experts to ensure tacit Knowledge was not lost during project execution.
Identified content gaps and worked with stakeholders and Subject Matter Experts to resolve.

11. Microsoft Sharepoint

Here's how knowledge managers use microsoft sharepoint:

Develop, maintain, and utilize Microsoft SharePoint 2010 to support and promote knowledge usage and knowledge sharing.
Maintained and designed intranet websites for units using Microsoft SharePoint behind a CAC card for security.

12. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how knowledge managers use technical support:

Developed technical Cased-Based-Reasoning database by converting documentation and literature from technical support team into electronic format stored on the company database.
Administered first Knowledge Audit in company history to evaluate worldwide Technical Support feedback processes.

13. SQL

Here's how knowledge managers use sql:

Utilize SharePoint, VBA, C#, and SQL to design, create, and maintain four different regional websites.
Configure and install Windows 2003-2008 R2 Servers, SQL and SharePoint Portal Server.

14. JavaScript

Here's how knowledge managers use javascript:

Established HTML coding practices, selected a standard JavaScript library, and defined protocols for browser testing.
Developed websites and web-based software in PHP, JavaScript, ColdFusion, SQL and other web languages as necessary.

15. Data Analysis

Here's how knowledge managers use data analysis:

Used shopper research and Nielsen data analysis to get key business drivers.
Generated data analysis reports for management teams on SLA, employee, and system performance.

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List of knowledge manager skills to add to your resume

The most important skills for a knowledge manager resume and required skills for a knowledge manager to have include:

Content Management
DOD
PowerPoint
Project Management
Knowledge Management Strategy
Harvest
Infrastructure
Process Improvement
Business Processes
Subject Matter Experts
Microsoft Sharepoint
Technical Support
SQL
JavaScript
Data Analysis
Management System

Confluence
ITIL
Visualization
National Security
HTML
Windows
Knowledge Articles
CSS
Training Sessions
CRM
Customer Support
Technical Documentation
Management Process
Collaborative Tools
Client Facing
KCS

Business Development
Strategic Plan
Product Knowledge
Standard Operating Procedure
SME
R
Training Materials
Internal Knowledge
Content Development
Global Knowledge
RFP
Intranet Site
Strategic Direction
Training Programs
User Guides
ROI

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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