What does a knowledge manager do?
A knowledge manager is primarily in charge of developing strategies to coordinate a company's resources and unite efforts for a healthier and efficient workflow. Their responsibilities include overseeing the knowledge management team, organizing the company's databases, spearheading the knowledge management programs and projects, answering inquiries, processing requisitions, and addressing issues and concerns, resolving them promptly and efficiently. Furthermore, as a knowledge manager, it is essential to lead and encourage teams to reach department goals, all while implementing the company's policies and regulations.
Knowledge manager responsibilities
Here are examples of responsibilities from real knowledge manager resumes:
- Lead the development of the complete content architecture for the global intranet sites and manage the overall content management process.
- Manage the RFP, presentation and sales content databases and sources of information.
- Lead global team in creating policies and procedures, training, and ITIL processes for a major outsource services customer.
- Manage successful achievement of ITIL driven SLA and customer-specific deliverables.
- Manage the implementation of Sarbanes/Oxley (SOX) requirements and recommendations in conjunction with internal and external auditors.
- Work with basic HTML, JavaScript, and CSS to manipulate appearance and function of company website.
- Integrate and configure AeroText (TM) using its internal Java API.
- Implement company's initial web presence to provide technical documentation as collection of discrete html files.
- Leverage knowledge of cloud, SaaS, ERP and ecommerce platforms to effectively implement projects and develop software.
- Design, develop and maintain web-based applications written in HTML.
- Conduct market research on online healthcare search trend in India.
- Cloud applications implement with a global governance and support model.
- Create company Intranet, allowing data manipulation for each internal staff member.
- Create and maintain various SharePoint URL sites for internal needs and business flow.
- Interview subject matter experts to harvest and transfer knowledge using web and server-base technologies.
Knowledge manager skills and personality traits
We calculated that 9% of Knowledge Managers are proficient in Content Management, DOD, and PowerPoint. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Knowledge Managers that have these skills listed on their resume here:
- Content Management, 9%
Set execution plan including web content management and enterprise records management efforts combined with company learning practices.
- DOD, 7%
Develop, refine and update the Knowledge and Information Management repository to include DOD, DON and joint doctrine and publications.
- PowerPoint, 6%
Utilized MS PowerPoint to create and conduct dynamic presentations.
- Project Management, 6%
Coordinated all KM project management aspects across a complex command organization from project initiation through final acceptance, training and documentation.
- Knowledge Management Strategy, 5%
Integrated knowledge management strategy with corporate product creation strategy through implementation of Centers of Competence.
- Harvest, 4%
Interviewed subject matter experts to harvest and transfer knowledge using web and server-based technologies.
"content management," "dod," and "powerpoint" are among the most common skills that knowledge managers use at work. You can find even more knowledge manager responsibilities below, including:
Analytical skills. One of the key soft skills for a knowledge manager to have is analytical skills. You can see how this relates to what knowledge managers do because "it managers must analyze problems and consider and select the best ways to solve them." Additionally, a knowledge manager resume shows how knowledge managers use analytical skills: "aided in content development for a company- wide database containing valuable results and lessons learned from projects worldwide. "
Business skills. Many knowledge manager duties rely on business skills. "it managers must develop and implement strategic plans to reach the goals of their organizations.," so a knowledge manager will need this skill often in their role. This resume example is just one of many ways knowledge manager responsibilities rely on business skills: "lead the development of business requirements and implementation plans for the rollout of continuous improvements to the global knowledge platform. "
Communication skills. knowledge managers are also known for communication skills, which are critical to their duties. You can see how this skill relates to knowledge manager responsibilities, because "it managers must explain their work to top executives and give clear instructions to their subordinates." A knowledge manager resume example shows how communication skills is used in the workplace: "partnered with interdepartmental personnel in order to maximize content development strategies and cultivate team-based communications / collaboration. "
Leadership skills. For certain knowledge manager responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of a knowledge manager rely on this skill, as "it managers must lead and motivate it teams or departments so that workers are efficient and effective." For example, this snippet was taken directly from a resume about how this skill applies to what knowledge managers do: "provide global knowledge management presentations to the executive global leadership team. "
Organizational skills. Another common skill required for knowledge manager responsibilities is "organizational skills." This skill comes up in the duties of knowledge managers all the time, as "some it managers must coordinate the work of several different it departments to make the organization run efficiently." An excerpt from a real knowledge manager resume shows how this skill is central to what a knowledge manager does: "partnered with legal, compliance, portfolio management, marketing and other organizational departments to gather research and analyze rfp data. "
The three companies that hire the most knowledge managers are:
- KPMG LLP171 knowledge managers jobs
- Prescient Edge9 knowledge managers jobs
- Peraton9 knowledge managers jobs
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Compare different knowledge managers
Knowledge manager vs. Vice president of information technology
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
There are some key differences in the responsibilities of each position. For example, knowledge manager responsibilities require skills like "content management," "dod," "powerpoint," and "knowledge management strategy." Meanwhile a typical vice president of information technology has skills in areas such as "architecture," "cloud," "customer service," and "network infrastructure." This difference in skills reveals the differences in what each career does.
Vice president of information technologies earn the highest salaries when working in the automotive industry, with an average yearly salary of $162,421. On the other hand, knowledge managers are paid more in the pharmaceutical industry with an average salary of $119,557.On average, vice president of information technologies reach similar levels of education than knowledge managers. Vice president of information technologies are 3.8% less likely to earn a Master's Degree and 1.1% less likely to graduate with a Doctoral Degree.Knowledge manager vs. Vice president, technology
A vice president of technology is in charge of overseeing all technological operations in a company while managing the workforce involved, ensuring efficiency and smooth workflow. Typically, it is their responsibility to establish goals and objectives, devising strategies to enforce them. They also spearhead the development of new systems and tools that boost workforce productivity, coordinate with analysts and specialists, and resolve any issues and concerns. Furthermore, as a vice president, it is essential to implement the company's policies and regulations, creating new ones as needed.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that knowledge manager responsibilities requires skills like "content management," "dod," "powerpoint," and "knowledge management strategy." But a vice president, technology might use other skills in their typical duties, such as, "analytics," "architecture," "java," and "portfolio."
Vice presidents, technology earn a higher average salary than knowledge managers. But vice presidents, technology earn the highest pay in the technology industry, with an average salary of $156,843. Additionally, knowledge managers earn the highest salaries in the pharmaceutical with average pay of $119,557 annually.vice presidents, technology earn similar levels of education than knowledge managers in general. They're 3.8% less likely to graduate with a Master's Degree and 1.1% more likely to earn a Doctoral Degree.Knowledge manager vs. Information technology director
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a knowledge manager is likely to be skilled in "content management," "dod," "powerpoint," and "knowledge management strategy," while a typical information technology director is skilled in "customer service," "cloud," "network infrastructure," and "disaster recovery."
Information technology directors make a very good living in the technology industry with an average annual salary of $145,076. On the other hand, knowledge managers are paid the highest salary in the pharmaceutical industry, with average annual pay of $119,557.When it comes to education, information technology directors tend to earn lower degree levels compared to knowledge managers. In fact, they're 6.7% less likely to earn a Master's Degree, and 1.1% less likely to graduate with a Doctoral Degree.Knowledge manager vs. Director of managed services
A director of managed services is in charge of overseeing the business processes in an organization, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around setting goals and objectives, managing the workforce, spearheading projects and campaigns, devising strategies to optimize services, and coordinating with analysts to identify new business opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach new heights, all while implementing the company's policies and regulations.
Types of knowledge manager
Updated January 8, 2025
