Technical Specialist jobs at Kroger

Colorado Technical Services Ltd. is a results-driven technology services firm based in Colorado Springs, specializing in reliable IT infrastructure, network solutions, and systems integration for medical facilities and small to medium-sized enterprises. With a focus on real-world performance and long-term stability, CTS IT combines deep technical expertise with a people-first approach to deliver systems that just work. At the core of CTS IT's capabilities is a strong specialization in Ubiquiti networking solutions. As a trusted Ubiquiti partner, CTS IT designs, implements, and supports high-performance wireless and wired networks tailored to the demanding environments of clinical operations and growing business ecosystems. This includes secure, scalable Wi-Fi, resilient switching, and proactive network management that keeps critical services online. Structured cabling and low-voltage systems form another pillar of CTS IT's delivery model. The company plans and installs structured wiring infrastructure that supports AV systems, access control, and network connectivity with professional labeling, tested runs, and future-ready capacity. From meeting room AV to badge-based access systems, CTS IT ensures that physical and digital layers of technology are aligned and reliable. Clients value CTS IT for straightforward communication, technically sound solutions, and dependable follow-through. The firm emphasizes clear documentation, security-minded design, and support models that reduce downtime and simplify ongoing operations. By marrying practical engineering with a nuanced understanding of local business needs, CTS IT positions itself as a dependable IT partner that strengthens core infrastructure and enables organizational productivity. Role Description This is a 1099 contractor position for a PC Support Specialist. The role involves providing technical support for desktop computers, troubleshooting hardware and software issues, and assisting users with printer and help desk support. Responsibilities include diagnosing and resolving technical problems, configuring computer systems, and delivering excellent customer support. This roles based in Colorado Springs, CO, driving between multiple locations in town. Qualifications Proficiency in Desktop Computers, including configuration, maintenance, and upgrades. Experience in providing Technical Support and Troubleshooting for hardware and software issues. Expertise in Printer Support and setup of printers in various environments. Skilled in Help Desk Support and managing customer inquiries effectively. Strong problem-solving abilities and attention to detail. Excellent communication and interpersonal skills for assisting end-users effectively. Familiarity with remote support tools is a plus. Certification in IT or related technical fields, such as CompTIA A+ or equivalent, is preferred. Background check will be required Rate is $20/h

Job Title: IT Support Technician Department: Information Technology Reports to: Technology Operations Supervisor FLSA Status: Exempt The IT Support Technician provides technical assistance and hands-on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems. This role is critical to maintaining operational efficiency through troubleshooting, maintenance, and technology deployments across facilities and dispensaries. Responsibilities include asset documentation, Level 3 escalation support, and development of SOPs for knowledge transfer. The position works closely with the Technology Operations Supervisor to uphold service standards and drive continuous improvement. Key Responsibilities Deliver exceptional customer service and technical support to internal employees. Provide on-site and remote IT support for locations nationwide. Respond promptly to support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment. Install, configure, and maintain operating systems, applications, and security tools. Manage user accounts, including password resets and access permissions. Perform routine system maintenance and updates. Document issues, resolutions, and processes in the IT knowledge base. Support IT projects such as upgrades, deployments, and migrations. Ensure compliance with IT policies and security standards. Maintain accurate documentation for managed stores and update during quarterly site visits. Administer Microsoft Azure, Office 365, and related applications. Troubleshoot network-related issues and assist with MDM platform management. Collaborate with IT Service Management to ensure a seamless support experience. Audit and streamline manual software processes and contribute to automation initiatives. Provide innovative solutions for complex technical challenges. Respond to critical technical needs on a 24/7 basis. Travel up to 35% nationwide. Retail & Store Support: Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications. Resolve issues impacting store operations quickly to minimize downtime. Coordinate with vendors and internal teams for hardware replacements and repairs. New Store & Remodel Support: Assist with planning and execution of IT installations for new store openings and remodels. Deploy and configure network equipment, POS systems, workstations, and peripherals. Perform site readiness checks and ensure all IT systems are operational before launch. Document installation processes and maintain accurate inventory of deployed assets. Skills and Qualifications Experience: At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment. Ability to make sound, timely decisions in a fast-paced setting. Independent self-starter. Education & Certifications: Associate's or bachelor's degree in IT, Computer Science, or related field (preferred). Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred). Technical Skills: Operating Systems: Advanced knowledge of Windows OS and Windows Server; familiarity with mac OS and Linux. Microsoft Technologies: Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting. Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting. Device & Application Support: Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices. Systems Administration: Active Directory user management and permissions. Tools: Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO). MDM & Legacy Applications: Assist in managing mobile device platforms and legacy systems. Core Competencies: Customer Service: Communicate clearly and patiently with non-technical users. Problem-Solving: Identify root causes and implement effective solutions. Time Management: Prioritize multiple tickets and meet SLAs. Collaboration: Work effectively with IT teams and cross-functional departments. Additional Requirements: Must be at least 21 years old and pass Level 2 Background Screening. Willingness to travel up to 35% nationwide. Availability for 24/7 technical support as needed. Physical Requirements Ability to lift 25 lbs. to a height of five feet and carry up to fifty feet. Ability to climb ladders, kneel, crouch, and reach as needed. Ability to work in varying environmental conditions while wearing PPE. Visual acuity for detailed inspection and computer work. Ability to communicate verbally at conversation levels. Work Schedule 40+ hours per week with flexible hours based on business needs. Must be available for on-call duties, evenings, weekends, and holidays. Equal Opportunity Employer Trulieve Supports a Drug Free Workplace

Who Are We? Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts. Our Mission “Stand Out. For Good”. At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. The Role The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects. Primary Responsibilities Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform Manage and prioritize central ticketing queue to ensure timely resolution of issues Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations Walk Guest through problem solving process Determine the best solution based on issues and details provided by Guests Install, modify, and repair computer hardware and software Facilitate and direct resolution with on site technicians or vendors as needed Provide accurate information on IT products or services Follow up and update Guest on status of issues Maintain the highest level of guest service Record events, problems and resolution in logs Identify and escalate situations requiring urgent attention Writing and editing technical documentation Additional special projects as assigned Skills and Abilities Exceptional time management, facilitation, and organizational skills Strong interpersonal skills and excellent verbal and written communication skills Customer oriented and cool under pressure Problem solving mindset Experience with any system support ticketing platform Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software Experience with troubleshooting printers, scanner and various other peripherals Knowledge of networking hardware including routers, switches and VPN appliances Retail industry experience Education and Experience CompTIA A+ certification or ability to earn certification within 1 year of employment Associate's degree in a technology focused area 1-2 years in a customer service focused role

Join the PCNA Team! Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations. At PCNA, we don't just create products - we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions. We are currently hiring a IT Support Technician - Hybrid in New Kensington, PA! This role will be onsite during the initial training period, with hybrid work options available after successful completion of probationary period. The IT Support Technician serves as the first point of contact for internal and external customers seeking technical assistance. This individual must foster a positive relationship between IT and PCNA staff by delivering superior customer service and effectively resolving or dispatching technical issues. What will you do in this role? Serve as the first point of contact for technical support, assisting users via phone and email, and logging issues in ServiceNow. Provide first-level troubleshooting for hardware, software, mobile devices, and basic network issues for both onsite and remote users. Communicate technical information effectively to both technical and non-technical personnel. Independently handle routine support issues and escalate more complex problems as needed. Participate in projects aimed at improving help desk efficiency and service quality. Support business-critical systems and applications, including participation in the on-call rotation. What does it take to be successful in this role? Associates Degree and/or technical training or equivalent experience. Entry-level PC-support and troubleshooting experience 1+ years help desk environment experience in desktop and networked systems support preferred. Knowledge of Microsoft Office 365, remote software and VPN networks preferred Dell and Microsoft Certifications a plus Experience using ServiceNow and ITIL processes helpful Commitment to customer satisfaction and relationship-building Knowledge of Windows Operating Systems and Macintosh Adapts to change well. Handles a high level of stress in a constantly changing environment. Communicates clearly with both technical and non-technical individuals. Strong organization and follow-up skills Strong multi-tasking skills. Strong problem solving skills. Remains calm and steady in stressful situations. What's in it for YOU? Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more! Flexible scheduling 401k Matching Generous Paid Time Off and Holidays PCNA Cares Share Fund - donating to teammates in times of need By applying to this job and providing your mobile number, you are agreeing to receive an initial text from PCNA, which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies. PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws. Fraud Disclaimer: PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna.com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

We are looking for a tech-savvy problem solver for an Application Support Analyst role to assist in maintaining and configuring mission-critical systems that power our operations. The Application Support Analyst is responsible for providing technical support, configuration and maintenance for business applications, ensuring optimal performance and user satisfaction. This role involves troubleshooting issues, writing reports, coordinating with different departments, and delivering high-quality support to end-users in a fast-paced environment. Duties and Responsibilities: Application Support: Monitor, configure, troubleshoot, and resolve issues related to enterprise applications, ensuring end user support and efficient system performance. Incident Management: Respond to and resolve end users' requests in a timely manner, escalating complex issues to senior technical teams when necessary. User Assistance: Provide guidance, configuration and training to end-users on application functionality, ensuring effective use of systems. System Maintenance: Perform regular maintenance tasks, including software updates and configuration changes to ensure system reliability. Data Integrity and Visualizations: Create reports and leverage data visualizations tools. Assist in application configurations to promote data integrity through data entry. Provide data Integration into industry specific applications from Acquisitions. Documentation: Create and maintain detailed documentation related to business processes, issue resolutions, and system configurations. Collaboration: Work closely with infrastructure team, end-users and application vendors to identify and implement application improvements. Root Cause Analysis: Investigate recurring issues to identify root causes and recommend long-term solutions to prevent future occurrences. Monitoring and Reporting: Utilize monitoring tools to track application performance and generate reports for stakeholders. Compliance: Ensure applications adhere to organizational security policies and audit requirements. Knowledge, Skills, and Abilities Bachelor's/University degree or equivalent experience in the oil and gas industry preferred 1+ years of hands-on SQL experience preferred Strong SQL skills - SQL queries, stored procedures, views, and SQL Agent Jobs Data Visualization Tools - Report Writing: Power BI, Spotfire, SSRS Application support expertise - Proficiency in troubleshooting software applications and understanding of IT Systems (e.g., Windows or cloud-based environments), vendor management and root cause analysis Industry specific software - Preferred knowledge of Aries, Wellview/Siteview, Prodview, TabFusion, Quorum, Conduit, CygNet, Petra, ArcGIS Technical knowledge - Relational Databases, ETL Processes, SSIS, API, XML Coding - Some experience in writing and interpreting scripts, PowerShell, Python Business process mindset - translate operational needs into technical solutions Teamwork - Ability to work in a team environment and learn new skills quickly with little supervision Personal skills - Communication, self-study and a desire to your grow knowledge base and a career Equal Opportunity Employer Prospective employees will receive consideration without discrimination because of race, color, religion, marital status, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or genetic information.

Information Technology Internship Program Dates May 27, 2026 - August 7, 2026 Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , Di Bruno Bros , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. Your contribution This internship position is a great opportunity for a student majoring in Information Technology, or another related field to gain hands-on experience working with Wakefern's Tech Department. The intern will function independently and as a member of a project team under the general direction of senior staff members. They must establish and maintain appropriate working relationships with department staff members, operating personnel, customers and vendor representatives in order to carry out this function. The intern will perform a variety of tasks and receive valuable industry exposure throughout the summer. We are hiring interns across the following functions within Information Technology: Infrastructure Merchandising & Category Management Point of Sale, Payment & Pharm HR/Legal Systems & Retail Services Business of IT Logistics & Supply Chain Innovation Replenishment & Warehouse Management What you will do Program modifications (i.e., program maintenance) Program & Project testing (including test data development) Job control and operating instruction preparation Data analysis Introductory programming opportunities Project and program documentation Project implementation and follow-up User training and preparation of user manuals Compliance with departmental standards, procedures and policies Completion of educational and professional development courses Establish and maintain appropriate working relationships with CISD staff members, operating personnel, customers and vendor representatives in order to carry out this function Provide technical direction and assistance as required What we are looking for Interns are required to comply with the 5-day in-person attendance policy for the program Must be at least 18 years old Must have completed 24 college credits with a 3.0 cumulative GPA or better Will be enrolled in an undergraduate or graduate school for fall Successful completion of a substance abuse test and background check is required Strong MS Office skills (Excel, Word and PowerPoint required) Valid driver's license and flexibility with regard to travel required Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively Excellent communication skills (written, oral and presentation) Ability to exhibit proper business etiquette when dealing with all levels of the organization Previous work experience in a retail environment is beneficial Company Perks Vibrant Food Centric Culture Corporate Training and Development University Collaborative Team Environment Educational Workshops Networking Opportunities Volunteer Opportunities Compensation and Benefits: First year Tech Interns will be paid at $17.00 per hour. Returning Tech interns will be paid at $18.00 per hour. Master's students will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.

🚨 HIRING NOW: Service Desk Technician 🚨 🖥️ Onsite | Arlington, VA | Contract-to-Hire We're urgently hiring a hands-on Service Desk Technician to be the go-to IT presence in an Arlington, VA office. If you enjoy helping people, fixing issues fast, and being visible and trusted onsite - this role is for you. 💡 Why This Role Stands Out ✔ Immediate need ✔ Onsite, high-visibility role ✔ Fast interview process (1-2 interviews, same-day possible) ✔ Contract-to-Hire opportunity ✔ Personality & customer service > buzzwords 🔧 What You'll Be Doing Be the first point of contact for all IT support needs Provide full-time onsite support in a Dell + Microsoft environment Troubleshoot Windows, Microsoft 365, Outlook, Teams, and hardware issues Perform hands-on break/fix, device setup, and user support Deliver white-glove, customer-first IT support Build trust, solve problems, and win hearts & minds 🎯 What We're Looking For 2-3+ years in Service Desk / Help Desk / Desktop Support Strong experience with Dell hardware + Microsoft environments Excellent communication and people skills Someone who enjoys being onsite and hands-on Able to start immediately ⭐ This Is NOT 🚫 A remote role 🚫 A senior / strategic IT position 🚫 A “ticket-only” help desk job ✅ This IS a hands-on, people-focused IT support role where your presence matters.

Guide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day. As a Service Support Specialist/ Repair Coordinator, you will: Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text. Coordinate service for our customers with our in-home repair technicians or appropriate external service providers. Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products Document every customer interaction, including service requests, troubleshooting steps, and customer communications. Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems. To succeed as a Repair Coordinator, you'll: Demonstrate outstanding verbal and written communication skills, active listening, empathy, professionalism, and problem-solving skills Be a part of a team that is committed to meeting and exceeding customers' expectations. Be punctual and committed to excellent attendance Requirements: High school diploma or GED Previous call center or customer service-related experience is preferred Ability to work as a member of a cross-functional team Proficiency with technology, including Microsoft Office Strong typing skills, a minimum of 40 WPM Successful completion of pre-employment criminal background check and drug screening Hours and Location: Full-time, 8:30 am-5:00 pm, Monday through Friday Training hours are 7:30 am - 4:00 pm for the first two weeks On-site at our St Paul Corporate Office, near Dale Street and I-94 East Pay: $20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonus! What's in it for you: Monthly training sessions on appliances and processes Career growth and employee personal/professional development Medical, Dental, and Vision Insurance Company-paid Short-term Disability 401k and Profit Sharing PTO and Paid Holidays Appliance discounts Company Overview: Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 14 great store locations. Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family. Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at ************.

Corporate or DC / Hybrid The IS Application Support Analyst - Supply Chain is responsible for supporting and maintaining critical supply-chain applications and technologies within the Distribution Center (DC) environment. This role ensures the stability, performance, and security of systems such as WMS, TMS, LMS, and related hardware including RF scanners, automation equipment, and printers. The analyst provides daily operational support, troubleshoots system and hardware issues, analyzes data to drive process improvements, and collaborates with cross-functional teams and vendors to enhance system functionality. DUTIES/RESPONSIBILITIES: Install, configure, maintain, and support supply-chain-related applications, hardware, ensuring stable and secure system operations. Provide day-to-day application support for Distribution Center (DC) systems including WMS, TMS, LMS, and related technologies (RF scanners, automation, Put-to-Light, printers, etc.). Troubleshoot and resolve technical issues such as WMS/TMS/LMS errors, integration failures, hardware malfunctions, and network/connectivity problems, escalating to IT teams or vendors as needed. Analyze operational and system data to identify inefficiencies, perform root-cause analysis, and recommend/implement process or system improvements. Collaborate with business users, IT teams, and vendors to assess requirements, validate data accuracy, and ensure optimal application performance. Participate in system upgrades, enhancements, testing, and implementations; document functional requirements, test results, procedures, and support materials. Train and support end users on applications, system processes, and security best practices. Monitor application and system performance, create and analyze reports/logs, and track performance metrics to ensure high availability and operational throughput. Coordinate vendor activities during system outages, updates, and upgrades, ensuring issues are documented, tracked, and resolved. Execute assigned tasks with accuracy and timeliness; manage priorities and select appropriate methods to complete work efficiently. Participate in business continuity and disaster recovery planning, testing, and event execution. Provide support coverage during night, weekend, or on-call rotations as required. Perform additional duties as assigned to support supply chain operations and technology initiatives. REQUIRED SKILLS/ABILITIES: Strong analytical, troubleshooting, and root-cause problem-solving abilities. Effective written and verbal communication skills, with the ability to support and train end users. Ability to learn and apply new technologies quickly in a fast-paced DC environment. Experience with SQL and relational databases; proficiency with Excel and reporting tools. Ability to document processes, requirements, and test results for system changes. Ability to work independently, collaborate across teams, and drive resolution through obstacles. Strong organizational skills with the ability to prioritize and manage multiple tasks. Flexibility to support night, weekend, or on-call needs. This position requires travel as needed. EDUCATION/EXPERIENCE: Bachelor's Degree in Information Technology, Computer Science or related field Minimum of 3 years' experience PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly. The employee may occasionally need to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception. The employee must be able to work effectively in a fast-paced environment. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.

IT Helpdesk Support provides both remote & onsite PC and Network support for the organization, which includes multiple locations, following standard procedures and written instructions to accomplish assigned tasks. He or she helps users by answering questions and solving problems in a prompt and supportive fashion. The ideal candidate has at least two years of experience in an IT support/help desk role. Network certification a plus. He or she must have a pleasant and courteous personality, excellent communication and interpersonal skills, and strong problem-solving skills. Responsibilities include, but are not limited to, the following: Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or remotely Setup new computers and devices such as printers, scanners, etc. Preform basic tasks such as setting up user accounts, email accounts, joining computers to an Active Directory domain Track customer issues and resolutions Qualifications: Previous experience in IT, customer service, and/or other related fields Basic understanding of DNS, DHCP, Basic Routing, Active Directory, VPNs and Firewalls Ability to troubleshoot and think on your feet Ability to multi-task Strong troubleshooting and critical thinking skills A+, NET+ (or equivalent experience) are required MCP/MCSE is a huge plus, but not required Excellent customer services skills are a must! Schedule: Monday-Friday*; 8am-5pm (some flexibility; actual hours may vary to ensure coverage and completed tasks) *Weekend work is rare, but may be required in the event of an emergency or an unexpected/planned outage.

IT Helpdesk Support provides both remote & onsite PC and Network support for the organization, which includes multiple locations, following standard procedures and written instructions to accomplish assigned tasks. He or she helps users by answering questions and solving problems in a prompt and supportive fashion. The ideal candidate has at least two years of experience in an IT support/help desk role. Network certification a plus. He or she must have a pleasant and courteous personality, excellent communication and interpersonal skills, and strong problem-solving skills. Responsibilities include, but are not limited to, the following: Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or remotely Setup new computers and devices such as printers, scanners, etc. Preform basic tasks such as setting up user accounts, email accounts, joining computers to an Active Directory domain Track customer issues and resolutions Qualifications: Previous experience in IT, customer service, and/or other related fields Basic understanding of DNS, DHCP, Basic Routing, Active Directory, VPNs and Firewalls Ability to troubleshoot and think on your feet Ability to multi-task Strong troubleshooting and critical thinking skills A+, NET+ (or equivalent experience) are required MCP/MCSE is a huge plus, but not required Excellent customer services skills are a must! Schedule: Monday-Friday*; 8am-5pm (some flexibility; actual hours may vary to ensure coverage and completed tasks) *Weekend work is rare, but may be required in the event of an emergency or an unexpected/planned outage.

Job DescriptionDescription: Rocky Mountain is hiring a new Team Member to join our Brands Department as a Technical Specialist Supervisor position. For over 40 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the powersports industries leading resources for instruction and demonstration. There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love powersports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of powersports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience. GET READY. As a colleague at Rocky Mountain ATV/MC, you can enjoy benefits and perks including: Employee Stock Ownership Program (ESOP) Competitive compensation with regular bonuses Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees Delicious onsite cafeterias with discounted meals Excellent Medical, Dental, Vision, and Voluntary Life insurance plans 401K with company match PTO and holiday pay Wellness programs and discounted local gym membership Powersport and wellness race/participation reimbursements Generous employee discount on thousands of products Career advancement, professional development, and opportunities to grow About: The Technical Specialist Supervisor is responsible for overseeing a team of technical specialists and ensuring the effective and efficient delivery of technical support to our customers. This role combines leadership, technical expertise, and project management to ensure customers get helped quickly and correctly. The supervisor will be responsible for coaching, mentoring, and developing technical team members while ensuring that all technical responsibilities run smoothly and meet company goals. What you will do in this role: Supervise, coach, and mentor a team of technical specialists. Set performance goals and provide regular feedback. Conduct performance reviews and identify training needs to enhance the team's skills. Provide expert-level technical support and guidance on complex issues. Troubleshoot, analyze, and resolve escalated technical problems and customer inquiries. Identify and implement process improvements to increase efficiency, enhance service quality, and reduce costs. Ensure compliance with company policies, industry standards, and best practices. Manage and allocate team resources effectively, ensuring that the team is properly staffed, scheduled, skilled, and equipped to handle workload demands. Serve as a point of escalation for customer concerns and technical issues. Provide expert advice to customers on technical solutions and ensure high levels of satisfaction. Help Product Managers maintain and update technical documentation, standard operating procedures (SOPs), and troubleshooting guides. Generate and present regular reports on team performance, service levels, and technical issues. Other duties as assigned How you will thrive in this role: 2+ years of experience in a technical support or specialist role, with at least some experience in a supervisory or leadership position. Advanced knowledge of troubleshooting, powersport industry, and technical support. Proven experience managing a technical team and resolving complex technical issues. Experience in project management and leading cross-functional teams. Proficiency with Microsoft Office an other computer programs. Strong leadership, organizational, and time-management skills. Excellent problem-solving abilities with a strong technical aptitude. Strong interpersonal and communication skills to interact with both technical and non-technical teams. Ability to manage multiple projects and priorities in a fast-paced environment. Physical Demands: Position performance will require the regular physical ability to walk and function in elevation changes means of self-propulsion to include steps, ladders, and varied walking and working surfaces. Ability to negotiate warehouse work areas in a safe manner and behavior. Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus. Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls. Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl. Employee may have to lift and/or move up to 45 pounds. Equality: Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We rely on our colleagues to collaborate, have a voice, and perspective. We embrace everyone and are proud to be an equal opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law. Requirements:

Full-time Description Rocky Mountain is hiring a new Team Member to join our Brands Department as a Technical Specialist Supervisor position. For over 40 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the powersports industries leading resources for instruction and demonstration. There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love powersports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of powersports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience. GET READY. As a colleague at Rocky Mountain ATV/MC, you can enjoy benefits and perks including: Employee Stock Ownership Program (ESOP) Competitive compensation with regular bonuses Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees Delicious onsite cafeterias with discounted meals Excellent Medical, Dental, Vision, and Voluntary Life insurance plans 401K with company match PTO and holiday pay Wellness programs and discounted local gym membership Powersport and wellness race/participation reimbursements Generous employee discount on thousands of products Career advancement, professional development, and opportunities to grow About: The Technical Specialist Supervisor is responsible for overseeing a team of technical specialists and ensuring the effective and efficient delivery of technical support to our customers. This role combines leadership, technical expertise, and project management to ensure customers get helped quickly and correctly. The supervisor will be responsible for coaching, mentoring, and developing technical team members while ensuring that all technical responsibilities run smoothly and meet company goals. What you will do in this role: Supervise, coach, and mentor a team of technical specialists. Set performance goals and provide regular feedback. Conduct performance reviews and identify training needs to enhance the team's skills. Provide expert-level technical support and guidance on complex issues. Troubleshoot, analyze, and resolve escalated technical problems and customer inquiries. Identify and implement process improvements to increase efficiency, enhance service quality, and reduce costs. Ensure compliance with company policies, industry standards, and best practices. Manage and allocate team resources effectively, ensuring that the team is properly staffed, scheduled, skilled, and equipped to handle workload demands. Serve as a point of escalation for customer concerns and technical issues. Provide expert advice to customers on technical solutions and ensure high levels of satisfaction. Help Product Managers maintain and update technical documentation, standard operating procedures (SOPs), and troubleshooting guides. Generate and present regular reports on team performance, service levels, and technical issues. Other duties as assigned How you will thrive in this role: 2+ years of experience in a technical support or specialist role, with at least some experience in a supervisory or leadership position. Advanced knowledge of troubleshooting, powersport industry, and technical support. Proven experience managing a technical team and resolving complex technical issues. Experience in project management and leading cross-functional teams. Proficiency with Microsoft Office an other computer programs. Strong leadership, organizational, and time-management skills. Excellent problem-solving abilities with a strong technical aptitude. Strong interpersonal and communication skills to interact with both technical and non-technical teams. Ability to manage multiple projects and priorities in a fast-paced environment. Physical Demands: Position performance will require the regular physical ability to walk and function in elevation changes means of self-propulsion to include steps, ladders, and varied walking and working surfaces. Ability to negotiate warehouse work areas in a safe manner and behavior. Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus. Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls. Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl. Employee may have to lift and/or move up to 45 pounds. Equality: Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We rely on our colleagues to collaborate, have a voice, and perspective. We embrace everyone and are proud to be an equal opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law.

Job Description Are you ready to Join the Revolution with one of the most innovative, fastest-growing tree care companies on the West Coast? A Plus Tree is looking to hire the best of the best, and our goal is to ensure talent is rewarded with great compensation and a fulfilling career. We're looking for a versatile Web Developer & IT Support Specialist to support both our software development efforts and internal IT operations. This role is ideal for someone who enjoys building and maintaining web and mobile applications while also serving as a technical resource for end users. You'll collaborate across teams to support daily operations, drive new feature development, and maintain our infrastructure and security standards. This is an on-site position based in Sacramento, CA. Responsibilities · Respond to help desk tickets, troubleshoot user issues, and escalate or assign as needed. · Monitor internal support channels (Teams, phone, chat) and provide timely assistance. · Deliver training and guidance on internal software tools to staff. · Triage and resolve software bugs and performance issues across web and mobile platforms. · Develop new features, integrate third-party APIs, and maintain cross-platform compatibility. · Maintain technical documentation for codebases, systems, and user-facing resources. · Participate in planning meetings and help prioritize features and technical tasks. · Administer SharePoint and Microsoft 365 environments, including permissions and group access. · Manage security compliance using MDM (Hexnode), EDR (CrowdStrike/eSentire), and regular audits. Preferred Skills · PHP · JavaScript · MySQL · CSS · HTML Preferred Experience · React Native · Angular Benefits: Health insurance, Dental insurance, Vision Insurance, Life insurance, Paid Sick Leave, Paid Time Off, 401(k), and 401(k) Matching. *A Plus Tree provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description WHAT YOU'LL DO As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services' pro-longed arm on site to provide technical assistance and support in troubleshooting. You will: * Provide on-site technical support for issues that cannot be resolved remotely. * Install and configure hardware and services for new employees and office setups. * Maintain infrastructure through physical checks and collaborate with service partners for lifecycle activities. * Manage hardware inventory, market search, order, coordinate technical services, and handle invoices. * Document tasks, track progress, and communicate improvement areas effectively. WHO YOU'LL WORK WITH As Location Support Specialist, you'll work closely with all users in stores & offices, global support teams and external vendors to ensure effective and cost-efficient location support. This role will be reporting to NEA BT Operations Manager. WHO YOU ARE We are looking for people with… * Experience in providing hardware and software diagnostics and support. * Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.). * Having a holistic approach and a will to solve issues by finding and fixing the root cause and the ability to multi-task and handle different situations/and people in parallel. And people who… * Collaborate inclusively, empower others through trust and active listening, and foster innovation with flexibility and openness to risk. * Take ownership for continuous improvement, act resourcefully and proactively, and maintain clarity in communication and execution. * Lead with honesty by being sincere, self-aware, and open-minded in all interactions. WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU'LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. * All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here. * In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. JOIN US Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are. Take the next step in your career together with us. The journey starts here. If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, . Due to data policies, we only accept applications through career page. * We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. QualificationsAdditional Information

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the Role We're seeking a reliable, organised, and technically minded Support Specialist who enjoys problem-solving and delivering great customer experiences. You'll handle technical questions from merchants, investigate issues across our platform, and help ensure merchants get fast, accurate resolutions. This role blends customer support with light technical investigation: part troubleshooting, part educator, part translator between merchants and our product/engineering teams. You'll work on a wide variety of workflows, from reviewing API logs to helping merchants understand customs docs and you'll be a key contributor to improving the support function as we grow. You'll work closely with our CX, Product, and Engineering teams to keep merchants moving and make our support function even better. Key responsibilities Investigate technical issues escalated from our CX team. Review API logs, webhook events, and internal monitoring tools. Act as a Tier 2 escalation point for issues such as: API errors Webhook failures Customs or documentation questions Stripe disputes Carrier claims (lost/damaged parcels) Label regeneration & shipping rule misconfigurations Become a subject-matter expert (SME) in a product area (e.g., Automations, APIs, Integrations). Work cross-functionally with Product, R&D, Account Managers, CSMs, and Ops to troubleshoot merchant issues. Join merchant calls when a technical specialist is needed for clarification or support. Create and maintain documentation, internal guides, and Knowledge Base articles. Contribute to process improvements that help reduce ticket volume and improve the support experience. What we would like to see: 2-3+ years in Technical Customer Support, ideally in SaaS, e-commerce, or logistics. Strong working knowledge of: APIs & webhooks (authentication, error codes, debugging) E-commerce platforms (Shopify, BigCommerce, WooCommerce) Payments & disputes (Stripe or similar) Shipping & logistics (carriers, customs docs, duties/taxes) Excellent communication skills - able to explain technical concepts clearly. Proficiency with tools such as SQL, Postman, JavaScript, JSON, Shopify, or basic HTML/CSS. Empathetic and solution-oriented approach to customer interactions. Ability to manage escalations and coordinate with multiple teams. Strong organisational and time-management skills in a fast-paced environment. What Success Looks Like Merchant issues are resolved quickly, accurately, and with great communication. Documentation and internal tooling become easier for the rest of the team to use. You become the go-to person for one or more technical areas. Insights you surface help improve product quality and reduce future issues. Merchants feel confident and supported after technical escalations. Benefits: Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

We are looking for an IT Help Desk Technician to join our Tupelo, MS team! This role is perfect for someone who enjoys troubleshooting, supporting users, and keeping technology running smoothly. Check out the full below, and if this sounds like the right fit, we would love to see your application! POSITION SUMMARY: The Help Desk Technician provides crucial IT support, assisting users with hardware, software, and network issues via phone, email, or chat, focusing on diagnosing problems, offering step-by-step solutions (like password resets, software installs), escalating complex cases, documenting tickets, and ensuring a smooth user experience through patience and clear communication, acting as the first line of defense for technical challenges. This is a great opportunity for someone with strong analytical, strategic planning, and communication skills. We are looking for an Analyst who can excel at being the main IT contact for troubleshooting internal problems while developing and implementing the company's tech strategies and solutions. Exxel Outdoors offers great benefits, product allowance, generous employee discounts, and awesome people to work with. We can't wait for you to join our team. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to inquiries and resolve technical issues for users (employees or customers). Diagnose and fix problems with operating systems (Windows, mac OS), applications (Office 365, email), hardware (printers, PCs), and basic network connectivity. Maintain our Active Directory (Users, Security Groups, Policies, etc.) Log, track, and manage support requests in our help desk system. Guide users through fixes remotely using screen sharing tools. Set up new user accounts, install software, and configure devices including computer and phone setup, and provide basic systems training. Decommission user accounts as required. Manage inventory of software licenses and roster of recurring subscriptions including Microsoft 365, Defender, SharePoint, third party apps, VPN, anti-viral, password keepers, etc. Refer complex or unresolved issues to the IT Manager. Create and update knowledge base articles and training materials. Partner with CFO/COO & IT Manager to establish and enforce organization policies and standards. Maintains, analyzes, troubleshoots, and repairs workstations (Windows & Apple), hardware, software, and computer peripherals; both Onsite and Remote. Support our distribution center devices including Zebra Printers, USB hand scanners, and Symbol RF Guns. Develops and maintains updated Common Operating Environment (COE) Track and maintain inventory of all company assets. Collaboration: Leverages the strengths and unique perspectives of others within the organization and works with all stakeholders to reach a solution. Work effectively and thrive as a member of various work groups to bring greater value to the overall organization. Maintains a clean work area, and equipment closet while also organizing inventory both physically and in a tracking system. Find new and innovative approaches to performing the business at hand. Effectively manage multiple concurrent projects successfully. Possess knowledge of basic network troubleshooting and be able to work with the IT Manager in maintaining our infrastructure setup if required. QUALIFICATIONS/SKILLS BS or BA degree in Computer Science or equivalent education and experience. Possession of certifications as listed below desired. Familiarity with Dell & Apple. Familiarity with Cloud computing environments. Fluent in Microsoft Operating Systems, Microsoft 365 applications, Active Directory, remote support tools. Knowledge of Business Central (MS Dynamics), Concur, Web Services, Adobe, VPNs, password managers, system and network security, etc., desirable. Solid understanding of network concepts (TCP/IP, DNS, DHCP). Superior interpersonal and communication skills - ability to thrive in a team environment Effective Communication: Speaks to both technical and nontechnical audiences with ease. Initiative - ability to work and achieve objectives independently. Ability to manage multiple tasks at one time and meet deadlines. Strong Problem Solving and Process Improvement Skills and evaluative: Understands complex business issues and how to solve them through technology. Experience in working with complex business solutions with multiple offices, distribution centers, and manufacturing facilities preferred. Demonstrated ability to work with the Executive Management of an organization. Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects, while also managing multiple concurrent projects. Strong organizational skills. BUDGET QUALIFICATIONS Will assist the IT Manager with annual budget preparation and periodical variance analysis. CERTFICATIONS (If applicable) Comptia A+, Network+, ITIL Foundation WORK ENVIRONMENT A typical office environment located at 776 Greene Street in Tupelo, MS will be the base of operations. Some work may be required in the Warehouse co-located with the office. Travel and work will periodically be required at our facilities in Broomfield (office), Pasadena (office) or Haleyville (office & plant). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may be required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. OTHER DUTIES AS ASSIGNED This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Exxel Outdoors offers 2 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse, and family, critical illness, short-term disability, long-term disability, and pet insurance. All employees receive 60% off MRSP on all our company websites, in addition to discount programs from many outdoor industry companies through Pro-Deals. Each year, every employee receives a $200 allowance to buy any company product, plus you still get the discount on any items purchased. Exxel offers time off in vacation, sick and Holiday pay.

We are looking for an IT Help Desk Technician to join our Tupelo, MS team! This role is perfect for someone who enjoys troubleshooting, supporting users, and keeping technology running smoothly. Check out the full below, and if this sounds like the right fit, we would love to see your application! POSITION SUMMARY: The Help Desk Technician provides crucial IT support, assisting users with hardware, software, and network issues via phone, email, or chat, focusing on diagnosing problems, offering step-by-step solutions (like password resets, software installs), escalating complex cases, documenting tickets, and ensuring a smooth user experience through patience and clear communication, acting as the first line of defense for technical challenges. This is a great opportunity for someone with strong analytical, strategic planning, and communication skills. We are looking for an Analyst who can excel at being the main IT contact for troubleshooting internal problems while developing and implementing the company's tech strategies and solutions. Exxel Outdoors offers great benefits, product allowance, generous employee discounts, and awesome people to work with. We can't wait for you to join our team. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to inquiries and resolve technical issues for users (employees or customers). Diagnose and fix problems with operating systems (Windows, mac OS), applications (Office 365, email), hardware (printers, PCs), and basic network connectivity. Maintain our Active Directory (Users, Security Groups, Policies, etc.) Log, track, and manage support requests in our help desk system. Guide users through fixes remotely using screen sharing tools. Set up new user accounts, install software, and configure devices including computer and phone setup, and provide basic systems training. Decommission user accounts as required. Manage inventory of software licenses and roster of recurring subscriptions including Microsoft 365, Defender, SharePoint, third party apps, VPN, anti-viral, password keepers, etc. Refer complex or unresolved issues to the IT Manager. Create and update knowledge base articles and training materials. Partner with CFO/COO & IT Manager to establish and enforce organization policies and standards. Maintains, analyzes, troubleshoots, and repairs workstations (Windows & Apple), hardware, software, and computer peripherals; both Onsite and Remote. Support our distribution center devices including Zebra Printers, USB hand scanners, and Symbol RF Guns. Develops and maintains updated Common Operating Environment (COE) Track and maintain inventory of all company assets. Collaboration: Leverages the strengths and unique perspectives of others within the organization and works with all stakeholders to reach a solution. Work effectively and thrive as a member of various work groups to bring greater value to the overall organization. Maintains a clean work area, and equipment closet while also organizing inventory both physically and in a tracking system. Find new and innovative approaches to performing the business at hand. Effectively manage multiple concurrent projects successfully. Possess knowledge of basic network troubleshooting and be able to work with the IT Manager in maintaining our infrastructure setup if required. QUALIFICATIONS/SKILLS BS or BA degree in Computer Science or equivalent education and experience. Possession of certifications as listed below desired. Familiarity with Dell & Apple. Familiarity with Cloud computing environments. Fluent in Microsoft Operating Systems, Microsoft 365 applications, Active Directory, remote support tools. Knowledge of Business Central (MS Dynamics), Concur, Web Services, Adobe, VPNs, password managers, system and network security, etc., desirable. Solid understanding of network concepts (TCP/IP, DNS, DHCP). Superior interpersonal and communication skills - ability to thrive in a team environment Effective Communication: Speaks to both technical and nontechnical audiences with ease. Initiative - ability to work and achieve objectives independently. Ability to manage multiple tasks at one time and meet deadlines. Strong Problem Solving and Process Improvement Skills and evaluative: Understands complex business issues and how to solve them through technology. Experience in working with complex business solutions with multiple offices, distribution centers, and manufacturing facilities preferred. Demonstrated ability to work with the Executive Management of an organization. Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects, while also managing multiple concurrent projects. Strong organizational skills. BUDGET QUALIFICATIONS Will assist the IT Manager with annual budget preparation and periodical variance analysis. CERTFICATIONS (If applicable) Comptia A+, Network+, ITIL Foundation WORK ENVIRONMENT A typical office environment located at 776 Greene Street in Tupelo, MS will be the base of operations. Some work may be required in the Warehouse co-located with the office. Travel and work will periodically be required at our facilities in Broomfield (office), Pasadena (office) or Haleyville (office & plant). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may be required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. OTHER DUTIES AS ASSIGNED This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Exxel Outdoors offers 2 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse, and family, critical illness, short-term disability, long-term disability, and pet insurance. All employees receive 60% off MRSP on all our company websites, in addition to discount programs from many outdoor industry companies through Pro-Deals. Each year, every employee receives a $200 allowance to buy any company product, plus you still get the discount on any items purchased. Exxel offers time off in vacation, sick and Holiday pay.

We are looking for an IT Desk Technician to join our Tupelo, MS team!