KW Property Management and Consulting jobs - 418 jobs

Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Acts as the owner/resident's liaison between all aspects of the association. Respect all owner/residents' privacy, information, perspective, priorities, times, and resources. Maintain a warm and friendly demeanor at all times. Attends to owner/resident's personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident's belongings, if needed/requested. Preparation of unit for owner/resident arrival this includes stocking any groceries the owner/resident arranged to have delivered to the property and if approved by owner/resident, conduct a Unit Wellness Check. Service the owner/residents and guests with beverage requests in the Grand Lobby. Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly, if requested. Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events, if requested. Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident's needs, if requested. Resolve all owner/residents' concerns promptly. If unable report to management immediately for assistance. Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner. Establish relationships with local merchants and service providers as needed. Take part in maintaining a clean working environment. Maintain regular attendance in compliance with KWPM's standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association. Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform. Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction. Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association. Provides quality service to residents and guests. Produces any needed communications to meet Association request/needs. Employee reports directly to the Operations Manager or in their absence directly to the Assistant General Manager of the community. Competencies Positive attitude and good communication skills, with excellent grooming standards. Commitment to delivering a high level of customer service. Flexibility to respond to a variety of different work situations and ability to work on your own. Work Environment The work environment will be indoors and outdoors, depending on the needs of the guest. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property. Required Education and Experience Bachelor's degree in Hospitality Management Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience. Working knowledge with computers and software used in an office environment. Must be able to communicate well and convey information and ideas clearly. Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. Must consistently exhibit the CAN-DO attitude. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Property Manager job is licensed under the provisions of Florida Statute 468. The Property Manager is required to be knowledgeable about Florida Statute 718, which governs Condos. Under general supervision and in association with the Board of Directors, the Property Manager plans, directs, recommends, and implements policies and procedures to ensure the services required to maintain the common elements of the Association are provided in a first-class manner and accordance with community rules and regulations. This hands-on leadership position oversees the community's operational, administrative, financial, human resources, maintenance, and security functions. The position requires the Property Manager to be on call 24 hours a day, 7 days a week, for emergency consultation in the event of incidents requiring management intervention. All services of the Property Manager are under the direct supervision of Castle Management and are performed as stated in the Management agreement between the governing Board of Directors and Castle Management, LLC. The Property Manager provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service Operations and Accounting Utilizes Castle Management assigned inspection checklists to inspect community and facilities on a routine basis to determine maintenance, security, violations, safety, and landscaping deficiencies to remain in compliance with Castle Management guidelines. Plans, directs, and oversees the implementation of comprehensive systems to protect the association's community assets and records professionally. Create and manage the Association's budget and financial processes Assists in preparing monthly financial reports and reviews for accuracy and variance trends. Maintains working knowledge of the Association's financial reports and supports the Treasurer by obtaining responses to financial questions. Compliance with all reporting requirements outlined in the Castle Management contract. Compliance with meeting requirements outlined in Florida Statue 718. Prepares recommendations for collection action on delinquent accounts and reports to the board on a monthly basis on the progress. Responsible for the storage and maintenance of Association records required under Florida Statute, including the maintenance of the Association's Website. Prepares and implements Emergency Preparedness plans as outlined in the Castle Management contract, including those for weather-related events and other natural disasters. Solicits, reviews, and compiles bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association. Draft RFPs (Requests for Proposals) as needed before bidding on large projects to ensure that the data received is comparable across all vendors. Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and properly reports it within the appropriate timelines to the appropriate party. Acts as liaison with legal counsel and other Association vendors as necessary to conduct Association business. Reviews and codes vendor invoices before payment after confirming that the work has been completed satisfactorily. Ensure payments are made in alignment with the Board's direction. In the absence of an Assistant Property Manager, tracks all architectural change requests by homeowners and inspects for compliance upon completion. Utilizes assigned software programs to engage with Board or Committee members during the architectural review process. Attends ARC meetings. Talent Management Owns all aspects of the employee cycle, including hiring, training, managing performance, approving payroll and PTO, and coaching and developing teammates on-site. Ensures the team is capable of meeting the community's goals and high standards in a hospitable, sensitive, and courteous manner. Ensures all safety precautions and procedures are followed by all site teammates while performing assigned duties. Managing Relationships Fosters appropriate communications between Board Members, Residents, and Management Responds within the required timeline to all owner and Board Member requests. Other duties and responsibilities as assigned. Supervisory Responsibilities Directly manage the on-site team Carry out supervisory responsibilities following Castle's policies and applicable laws. Responsibilities include interviewing, hiring, training, developing, and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and Experience An active CAM license is required. An associate's degree with a concentration in business is preferred. A minimum of 2 years of CAM or related business experience, or more, depending on the community, is required. Knowledge and understanding of Property Management accounting practices, terminology, and budgeting skills required. Knowledgeable of Condo law and required statutory inspections and regulations as outlined by Florida state and county. Knowledge and understanding of High Rise/ Condo Life Safety equipment (Fire suppression systems, generators, chillers, cooling towers, elevators, etc.) required. Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint). Experience with Building Link or similar software may be required or preferred. Valid Driver's License. Some understanding of Condo building mechanics may be required Skills and Abilities Outstanding customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Strong experience with conflict resolution strategies is required. Advanced time management skills required to use time effectively based on key priorities, with the ability to prioritize tasks in an environment with constant changes. Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information using spoken and written language. Excellent organizational skills and attention to detail. Strong analytical, problem-solving, and negotiation skills. Strong presentation and public speaking skills required. Multiple language fluency is desirable and may be required depending on the community's needs. Ability to act with integrity, professionalism, and confidentiality. Physical requirements The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations. Ability to lift 30lbs. following appropriate safety procedures. Ability to: Work in an upright standing position for long periods Work in different environmental working conditions (e.g., heat, cold, wind, rain). Walk and climb stairs. Handle, grasp, feel objects. Reach with hands and arms. Extensive use of fingers for typing and visual use of the computer monitor. Ability to quickly and easily navigate property/buildings. Ability to possibly walk in uneven terrain, depending on the community, while conducting inspections. Repeat various motions with wrists, hands, and fingers. Ability to detect auditory and visual emergency alarms. Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. May be required to travel for training sessions off-site as needed. It may be occasionally required to cover for staff at other communities within a reasonable commuting distance. Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

About the Job The Interior Design Coordinator plays a vital support role in managing and organizing interior design initiatives across the portfolio. Working closely with the Vice President of Interior Design, Junior Interior Designer, Project Managers, and external design partners, this position ensures seamless coordination between Interior Design, Development teams and outside partners. The ideal candidate is a detail-oriented and highly organized professional capable of managing multiple priorities, including project tracking, document control, order and delivery coordination, and design collaboration. This role helps keep projects on schedule, within budget, and aligned with overall design and development goals. What You Do: (Duties/Responsibilities) * Coordinate and communicate regularly with the Development team to support project timelines and deliverables. * Maintain and update project tracking tools, including Excel spreadsheets, schedules, status logs, and submission trackers. * Assist with preparing, reviewing, and organizing design-related documentation, including plan sets, furniture plans, schedules, and specifications. * Support the VP of Interior Design in preparing presentations, design proposals, and internal design packages. * Update and maintain the Interior Design materials library, vendor catalogs, and samples. * Assist in sourcing products, finishes, and materials, and organize vendor information. * Submit, review, and track purchase orders, invoices, and procurement documentation. * Coordinate end-to-end order fulfillment, including order processing, tracking, delivery logistics, storage management, and installation. * Coordinate plan review workflows, noting design-related modifications and communicating updates to the external Interior Design firm. * Help identify and address design-related issues by gathering information, preparing summaries, and recommending solutions for review. * Communicate with vendors, contractors, and consultants as directed, maintaining organized correspondence records. * Support the Project Manager in the coordination, delivery and installation of FF&E during final project phases. * Visit job sites as needed to document progress, take notes/photos, and support punch list development. * Assist with administrative tasks such as calendar management, file organization, meeting preparation, and document formatting. * Partner with Development Team members to ensure design decisions align with overall project goals, budgets, and deadlines. This job description does not imply that the listed duties are the only responsibilities to be performed by the employee in this position. Employees may be required to carry out other job-related tasks assigned by their supervisor or management. What You Bring to the Table: (Requirements) * Bachelor's degree in Interior Design, Architecture, or a related field preferred * Proficiency in Adobe Illustrator, Photoshop, and AutoCAD * Experience with Revit and rendering software preferred, but not required * Strong proficiency in Excel, including the ability to manage spreadsheets, track data, and maintain project logs * Familiarity with project management tools and document-tracking systems * Ability to read and interpret construction drawings, design plans, and shop drawings * Excellent organizational skills with strong attention to detail and accuracy * Ability to prioritize and manage multiple tasks in a fast-paced environment * Strong written and verbal communication skills (English required; Spanish a plus) * Self-motivated, eager to learn, and a collaborative team player comfortable supporting multiple stakeholders * High level of integrity with the ability to handle confidential information * Ability to work independently or collaboratively as part of a team * Enthusiasm for interior design and a commitment to supporting high-quality project outcomes Additional Requirements * This role is fully in-office, requiring five (5) days per week on-site at our Sole Mia office * Must be able to lift up to 25 pounds

The Overnight Housekeeping Attendant plays a key role in maintaining the cleanliness and appearance of Aventura Mall's outdoor spaces. This position is primarily responsible for deep cleaning exterior areas - including sidewalks, facades, parking garages, and common spaces - using pressure washing and specialized cleaning equipment to ensure a safe, pristine, and welcoming environment for all guests. This role operates primarily overnight to support uninterrupted mall operations. Responsibilities: * Perform deep cleaning of outdoor areas, including sidewalks, building exteriors, entryways, and parking garages using high-pressure washing machines. * Operate scrubbing machines, buffers, vacuums, lifts, and carpet extractors for both interior and exterior maintenance. * Safely remove debris, dirt, and stains from hard surfaces, walls, and landscaped zones to maintain a clean and hazard-free environment. * Maintain and operate power washing and cleaning equipment, ensuring all machines are properly serviced and stored after each use. * Conduct routine maintenance checks on cleaning machinery, including oil and battery levels, pad and squeegee replacement, and chemical usage. * Drive golf carts or small maintenance vehicles to transport tools and materials between work areas. * Respond to radio calls and communicate effectively with supervisors and team members. * Report immediately any safety concerns, maintenance needs, property damage, or incidents. * Follow all OSHA safety standards,and adhere to company safety protocols. * Support waste management by emptying trash receptacles, maintaining ashtrays, and ensuring outdoor furniture and garden areas are debris-free. * Assist with loading/unloading materials as needed. * Refill restroom and public area dispensers (soap, paper towels, toilet paper) when necessary. * Maintain a professional and courteous demeanor with guests, tenants, and co-workers at all times. * Perform other duties as assigned by supervisors or management. Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: * Ability to read and interpret safety and maintenance documents, including MSDS, operations manuals, and safety protocols. * Strong verbal communication and teamwork skills. * Professional, courteous, and reliable. * Power washing or outdoor maintenance experience preferred, but training will be provided. Requirements: * Ability to walk, stand, and perform physical work for extended periods, including climbing stairs and ladders. * Ability to lift and carry up to 50 pounds. * Comfortable working outdoors in varying weather conditions (heat, humidity, rain). * Ability to bend, stoop, crouch, twist, and use both hands for cleaning tasks. * Good vision, hearing, and communication abilities. * Comfortable working around cleaning chemicals such as detergents, disinfectants, and deodorizers. * Must be able to work overnight or early morning shifts as assigned.

The Vice President of Human Resources (VP of HR) leads the organization's HR strategy and oversees the delivery of high-quality HR services across multiple states. The VP partners closely with executive leadership to ensure the company attracts, develops, and retains a strong workforce while upholding a positive, compliant, and values-based culture. This role oversees key HR functions, including talent acquisition, employee relations, benefits and compensation administration, compliance, and organizational development, and ensures HR programs support the organization's growth and operational needs. Responsibilities Develop and implement HR strategies and programs that support organizational goals and workforce needs. · Oversee recruitment, onboarding, and retention initiatives to ensure a strong talent pipeline across all locations. · Lead employee relations efforts and ensure a positive, inclusive, and compliant work environment. · Ensure adherence to all local, state, and federal labor laws across multiple states or regions. · Manage compensation and benefits programs to ensure competitiveness, equity, and compliance. · Support organizational development initiatives, including leadership development, performance management, succession planning, and employee engagement. · Advise senior leadership on HR-related issues, trends and opportunities. · Oversee HR operations and manage the HR team to ensure effective service delivery. · Collaborate with cross-functional leaders to support organizational change, workforce planning and scalability. · Perform other duties as assigned. Supervisory Responsibilities · Directly manage the Human Resources Team. · Execute supervisory responsibilities in accordance with Castle's policies and applicable laws. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience · Bachelor's degree in human resources, business administration, or a related field required; Master's degree preferred. · Minimum of 8 years of progressive HR leadership experience, with at least 3+ years in a senior HR role. · Experience supporting large-scale, multi-location organizations; property or community management sector preferred. · Ability to manage multiple priorities, meet tight deadlines, and adapt to changing business needs. · Strong written and verbal communication skills · Proficiency in Microsoft Office Suite and HRIS systems. Skills and Abilities · Strong knowledge of HR best practices, multi-state labor laws, and compliance requirements. · Proven leadership skills with the ability to influence and collaborate across all levels. · Demonstrated success in designing and implementing HR programs aligned with organizational goals. · Strong problem-solving, change management, and organizational development capabilities. · Ability to communicate clearly and effectively in both verbal and written formats. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Ability to travel to various locations for HR-related visits, meetings or events. · Must be able to work extended hours during peak HR periods. · Extensive use of fingers for typing and visual use of the computer monitor. · Reach with hands and arms. · Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. · Visual ability correctable to 20/20. · Ability to respond verbally in an understandable, professional manner in person and over the telephone. · Overnight travel or travel by plane on occasion. · Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

The Maintenance Manager oversees the maintenance and groundskeeping departments and is responsible for supervising team members' work in all assigned areas. The manager is the key liaison between the maintenance team and upper management. Teamwork is always expected and required at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position; however, this description and quantity of duties is subject to change at any time by the General Manager. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a key employee liaison between the client and KWPM services & internal support staff, the Maintenance Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Below are some fundamental responsibilities of the job; Supervises and assigns tasks to the maintenance and groundskeeping staff. Orders, maintains inventory and keeps full stock of materials needed to complete work orders. Ensures work orders are updated and completed in a timely manner. Controls and maintains costs while staying within the yearly budget. Motivates and encourages staff to comply with company's safety standards. Works with management on planning budget, payroll projections, and expenses. Schedules and creates daily and weekly activity log and task lists for maintenance and groundskeeping departments. Manages department schedules with an emphasis on managing overtime. Maintains and upholds standards and expectations of the company and community. Supervises work performed by property vendors to ensure completion. Maintains records of scheduled maintenance procedures. Obtains estimates for supplies and repair parts. Order parts and supplies as needed. Supervises staff's work to ensure common areas are maintained clean and free from debris. Supervises trash pick-up of all common areas and property. Responds to emergency maintenance requests as required. Reports deficiencies and repair needs around the property as observed. Promotes a safe working environment by observing all State, Federal and company safety rules, standards, and precautions. Collaborates with other departments in preparing rooms for meetings, and arranging decorations, and furniture for social or business functions. Other duties as assigned. Competencies; Supervisory Responsibility; this position will supervise the Maintenance department. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property. Travel There may be some travel for meetings and trainings Required Education and Experience Minimum two (2) years general experience in building trades, repair and replacement maintenance or handy-work. Experience in supervising team members. Position requires occasional exposure to the outdoor climate and weather conditions. Must have the ability to drive for work purposes in case there is a need for the property urgently. Must have the ability to react and address all emergency situations in a timely manner. Must be available for emergency calls. Effective written and verbal communication skills. Must be able to provide professional written reports and make recommendations to the Property Manager and the Client on the maintenance needs of the property. Position Supervision Employee reports to the Property Manager of the Association. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides superior customer service to the guests of the building upon their arrival and departure. The Valet parks the vehicle in the appropriate space as well as retrieve the vehicle in a timely manner. KWPM Culture As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable for your actions while showing a positive attitude; being trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expectations while working at KW Property Management and Consulting. Duties and Essential Functions include the following. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet guests as vehicle approach the entry. Maintain the “key” control system and assure that all keys are locked at all times. Maintain count of all keys in your area including cabinet boxes. Valet office must be locked at all times when not present. Direct all contractors to parking spaces designated for contractors, service vendors, delivery trucks, etc. Maintain order and control the vehicles in the parking lot by: Keep front area clean and neat. Pick up litter from parking lot, entrance area (swept as needed) ashtrays kept clean, and front door free of fingerprints and dirt, entry directory and booth glass. Keep memos, Log books, records, etc., in order and updated at all times (Recreation room, warning violations, Cabana, etc.) Be familiar with “Post Orders” (Gate House procedures) from the Security personnel as you must coordinate with them to relieve them for breaks. Follow all “receiving” policies and procedures without any exceptions. Follow all procedures regarding packages/correspondence delivered to the community for residences. All phone calls made to residents should be clear and in a professional manner. Direct all inquiries regarding all Association affairs to the management office. Report any violations of the Rules and Regulations that are notice at any time. Report any and all maintenance items which include, but not limited to, burned out lights, leaks, broken equipment to the Association office daily. Receive all telephone calls in a professional manner utilizing proper phone etiquette. Maintain the valet office area in a professional and a presentable condition. Control the service elevator keys on move ins/outs and deliveries Control the valet carts where they are and who are using them. Must be locked at all times. Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Be familiar with the fire alarm system operations and report all incidents to management. Position Type/Expected Hours of Work This position maybe full time or part time. Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property. Work Environment This position works outdoors and is exposed to the outside climate, year-round. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will be required lift objects up to 25 lbs. the employee will be required to operate vehicles with automatic and manual transmission. Required Education and Experience Previous experience as a Valet attendant Must have three years of driving experience High school diploma or GED; some college preferred Employees must possess a valid driver's license in the State of Florida. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TheTalent Development Coordinator supports the overall function of the Talent department team in the organization. They have full responsibility over coordination for all technical and behavioral training programs and facilitation of select training programs. The coordinator manages the company learning management system and all training events. The Talent Development Coordinator provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Responsibilities Assists in maintaining updates to new employee orientation and onboarding programs and serves as room moderator as needed Manages all LMS administration, maintaining all LMS data current and up to date to ensure accurate data is being fed into the system for accurate reporting Manages and updates all materials including maintenance of LMS and company curricula Manages and owns all learning communications to communicate learning offerings Designs and develops training and course materials as needed Supports creation and distribution of mandatory training completion reports Creates online learning modules using best practices for e-Learning Monitors and ensures compliance with required workplace training and education Manages and provides materials inventory for all talent events Coordinates all talent event logistics and supports Castle events as needed Responsible for completing project tasks efficiently, ensuring all project deadlines, milestones, and deliverables are met Supports the Annual Awards program logistics and organization of awards for the company Delivers and facilitates training to employees using a variety of instructional techniques as needed Always maintains professional image and confidentiality of all company records and information. May perform other duties as assigned Qualifications Associates degree with concentration in business or human resources management, or equivalent combination of education and experience. 2+ years, in a training or human resources role; or equivalent combination of education and experience Experience working with learning management systems and content development preferred. Extreme attention to detail Excellent verbal and written communication skills. Excellent interpersonal skills Excellent organizational skills and attention to detail. Ability to prioritize tasks in a fast-paced environment. Ability to act with integrity, professionalism, and confidentiality. Outstanding customer service, and interpersonal skills required. Strong computer skills in word processing, spreadsheet, database and presentation software required; specifically, knowledge of Microsoft Windows, Word, Excel, PowerPoint and Outlook. Thrive in a fast-paced environment. Work and use time effectively based on key priorities, under tight deadlines while maintaining composure. Ability to engage and influence people Bi-lingual preferred (Spanish/English) Not ready to apply? Connect with us for general consideration.

The Front Desk Attendant is responsible for the professional, effective, and efficient handling of all residents' requests and needs upon entering the community or building. The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities Greets residents/guests upon entry, and respond to requests, questions, and any other needs. Documents issues or transactions as needed. Develop an understanding of Association policies and requirements. Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed. Develop knowledge of surrounding areas and attractions. Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed. Tracks activity logs and incident reports, records, and forms for the Property Manager's daily review. Escalates concerns and issues to the Property Manager for immediate resolution when necessary. Monitors Emergency Response System and responds in a timely and efficient manner. Monitors and controls Electronic Security Control Systems if applicable. Ensures all safety precautions and procedures are followed while performing duties. Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable. Dependent on shift, maybe required to handle overnight activities. Other duties and responsibilities as assigned. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and Experience High school diploma or equivalency required. 1+ years of administrative or hospitality experience preferred. Skills and Abilities Effective written and verbal communication skills. Excellent customer service skills including strong conflict resolution and de-escalation techniques. Intermediate command of computer hardware/software, specifically Microsoft Office Suite. Excellent organizational skills and attention to detail. Ability to prioritize tasks. Ability to act with integrity, professionalism, and confidentiality. Multiple language fluency is desirable but not necessary. Physical requirements The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations. Ability to lift 30lbs. following appropriate safety procedures. Ability to: Work in an upright standing position for long periods. Walk and climb stairs. Easily navigate the property/building as required to meet the job functions. Extensive use of fingers for typing and visual use of the computer monitor. Handle, grasp, and feel objects and equipment. Reach with hands and arms. Repeat various motions with wrists, hands, and fingers. Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Ability to stoop and bend. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

Groundskeeper is required to maintain the clean and neat appearance of assigned areas, focusing on the exterior of the property and its grounds. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Empty and clean ashtrays, and transport other trash and waste to disposal areas. • Sweep, scrub, wax, and/or polish floors and individual building common areas, using brooms, mops, and/or power scrubbing, power washing and waxing machines. • Keep storage areas and carts well-stocked, clean, and tidy. • Complete all required forms and work orders. • Routinely inspect common areas to ensure they are maintained clean and in an aesthetically appealing condition by painting when necessary. • Maintain assigned equipment in good working condition. • Remove debris from driveways, garages, and swimming pool areas. • Wash outdoor walls, ceilings, and woodwork, waxing and polishing as necessary. • Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Building Maintenance Department. • Observe precautions required to protect Residents, guests and property, and report damages, theft, and found articles to supervisors. • Properly utilize new equipment and follow safety procedures prior to using this equipment. Work Environment Position requires exposure to the outdoor climate and weather conditions. Moderate noise level. Physical Demands •Ability to work with and around chemical cleaning solutions • Ability to stand for extended periods of time, walk and climb stairs, climb ladders, crawl in small and tight spaces; stoop and/or kneel; lift and/or move and/or carry up to 20 pounds or more in the work environment. • Ability to handle, finger, grasp and feel objects and equipment. • Ability to reach with hands and arms. • Ability to quickly and easily navigate the property/building as required, meeting the job functions. • Ability to repeat various motions with the wrists, hands and fingers. Position Type/Expected Hours of Work Days and hours of work will be determine at the work location. This schedule may change to accommodate the business needs of the company Required Education and Experience • Minimum two (2) years working in groundskeeping or janitorial. • Knowledge of cleaning and sanitation products. • Must have the ability to react and address all emergency situations in a timely manner. • Effective written and verbal communication skills. Position Supervision Employee reports directly to the supervisor of the department. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pool Attendant is responsible for maintaining a safe and clean aquatic recreational area for guests or residents. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Welcome and greet residents and their guests. Open entry and exit doors to and from the amenities as needed. Set up umbrellas, lounge chairs, cabanas, side tables, and other pool equipment as needed. Assist residents with the same. Ensure water dispensers and skin care products are readily available and monitored for refills throughout the shift. Fold towels daily to be offered to the residents. Ensure residents are complying with Association Rules and Regulations. Report any malfunctioning equipment immediately to Supervisor. Remove dirty towels and trash. Maintain and organize the pool furniture. Complete daily check list. Work Environment The position will be mostly outdoors, near a pool. Moderate noise level. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. This position will require long periods of standing and walking, as well as working outdoors. Position Type/Expected Hours of Work This is a non-exempt (hourly) position. Days and hours will be determined by the property. The schedule may change to accommodate the business needs of the property. Required Education and Experience Prior experience in a related position. Experience at a luxury property or hotel is strongly preferred. High School Diploma or Equivalent. The ability to work in a busy, luxury, and fast-paced environment. Must convey a positive and “can-do” attitude at all times, including during highly stressful situations. Must be able to work well in a collaborative environment with various team members in other departments. Must be able communicate effectively with other team members and guests. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Maintenance Technician helps maintain the grounds, facilities, and amenities of the Condominium or Homeowners Association (HOA) and reports to the Maintenance Supervisor or Property Manager. He or she ensures that all mechanical systems and equipment are functional and properly maintained in a clean and aesthetically appealing condition. The Maintenance Technician also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers. Responsibilities (May include some or all of the following as applicable) Reviews and completes work orders assigned by Maintenance Supervisor or Community Association Manager. Routinely inspects community and advises supervisor of any issues or makes corrections. Utilizes and maintains equipment in a proper, safe and effective manner. Maintains working relationships with community staff. Painting or touch up of all common areas as needed. Properly performs casual labor, such as lifting/moving heavy items as directed by supervisor. Makes general carpentry, electrical, plumbing, mechanical, and other minor community/building repairs as long as a permit is not required to complete the job. Maintains records and other maintenance reports as directed by supervisor. Reports need for major repairs to Community Association Manager Maintenance Supervisor. Checks all lighting daily. Pressure washes decks, sidewalks, entrances, and A/C and heat pump pads as necessary to maintain neat appearance. Regularly check AC drip pans for draining and clogs. Maintain any applicable recreational amenities (i.e. tennis courts, basketball court, bocce court). Ensures all safety precautions and procedures are followed while performing duties in compliance with OSHA guidelines and requirements. May be assigned other duties by Community Association Manager. Qualifications Education/Training/Certifications/Licenses: High school diploma or equivalency preferred. May require HVAC certification. Experience/Knowledge/Skills: Requires a minimum of (2) year's general experience in building trades, repair, and maintenance or handy work. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required. Computer literacy: Command of computer hardware/software is preferred, but not required. Language requirements: Multiple language fluency is desirable. Travel and availability requirements: May be required to travel for training sessions off-site on an ad-hoc basis. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies and callouts in a timely manner during on-call rotation or as directed by surpervisor. Physical Requirements: Ability to lift 50lbs. following appropriate safety procedures: Work in an upright standing position for long periods of time. Crawl in small and tight spaces. Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain). Walk and climb stairs. Handle, grasp, feel objects and equipment. Reach with hands and arms. Communicate, receive and exchange ideas and information by means of the spoken and written. Ability to quickly and easily navigate property/buildings are required to meet the job functions. Repeat various motions with wrists, hands and fingers. Ability to detect auditory and/or visual emergency alarms. Ability to work extended/flexible hours and weekends based on project requirement. Driving when necessary (may be required to possess a valid Florida Driver's License.) Ability to climb ladders and work at heights above ground level (maximum 12-16 ft). The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions: Work will be divided between indoor and outdoor work. The proportion of indoor to outdoor work will fluctuate. May be exposed to weather conditions such as heat, cold or rain while working outdoors. DISCLAIMER: This is not an all-inclusive . In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

The Community Accountant is responsible for the preparation of monthly financial statements for the Home Owner Association and Condo Association. Responsibilities include preparing a comprehensive financial statement write-up, including but not limited to bank reconciliations, account and variance analysis, and preparing all balance sheet supporting schedules. The Association Accountant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers. Responsibilities Reviews all invoices for appropriate documentation and approval prior to processing. Balance Sheet and Income Statement (including variance analysis and explanations) Monthly bank reconciliations for each bank account Prepaid expense and insurance schedules Accrued expense schedule Any other balance sheet or income statement supporting schedules Review and analyze all subsidiary ledgers for accuracy Create monthly journal entries and year-end entries as provided by CPA's Interacting with board members, property managers and support personnel Completes special projects as necessary Qualifications Education/Training/Certifications/Licenses: Bachelor's in Business Administration degree with a concentration in Accounting or Finance is preferred (or required). Experience in full cycle Financial Statement Preparation is a must or equivalent combination of education and experience. Experience/Knowledge/Skills: Minimum of three years related accounting experience. Strong verbal and written communication skills creating effective customer-focused relationships with all levels within the organization. Able to work under tight deadlines and use time effectively based on key priorities. Computer literacy: Intermediate to advanced command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, Power Point and Outlook. Experience with accounting software and/or Adobe Reader and Writer a plus. Language requirements: English is required; Multiple language fluency is desirable. Physical Requirements: Ability to lift up to 5 lbs. and work in a sitting position for long periods of time. Extensive use of fingers for typing and visual use of the computer monitor. Communicate, receive and exchange ideas and information by means of the spoken and written word; Ability to quickly and easily navigate the property/building as required to meet the job functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions: The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. May require outdoor site visits on an occasional basis. Disclaimer: This is not an all-inclusive . In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

The Financial Services Controller will oversee all accounting operations, including financial reporting, budgeting, and audit processes. They will ensure compliance with industry regulations and internal controls. While providing strategic financial guidance to support business goals. Additionally, the controller will manage a team, streamline financial processes, and work closely with executive leadership to drive profitability and operational efficiency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and Responsibilities Maintains a documented system of accounting policies and procedures; implements a system of controls over accounting transactions to minimize risk. Oversee and manage all aspects of financial services accounting and financial reporting. Prepare and review monthly, quarterly, and annual financial statements, ensuring accuracy and compliance with accounting standards. Monthly budget versus actual variance analysis. Develop and implement internal controls to safeguard company assets and ensure regulatory compliance. Lead budgeting, forecasting, and variance analysis to support strategic planning and decision-making. Coordinate and oversee annual audits, working closely with external auditors and regulatory bodies. Manage cash flow, investments, and financial risks to optimize financial performance. Collaborate with senior leadership to provide financial insights, identify growth opportunities, and support business initiatives. Mentor and develop accounting team members, fostering a culture of accountability and continuous improvement. Meet with association board of directors and work closely with finance committee leaders. Work closely with cross functional operational team to deliver exceptional service to our clients as it relates to financial reporting and financial analysis. Supervisory Responsibility This position manages employees of the accounting department and is responsible for the performance management and hiring of the employees within that department. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demand The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods at a desk and work on a computer. Must be able to lift to 15 pounds at times. Expected hours of work This is an in-office, full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. This schedule may change to accommodate the business needs of the company Travel Some travel will be required to attend company sponsored meetings and trainings. Requirements Education and Experience Bachelor's degree in Accounting, finance or other related field. 8 or more years of related experience required. Experience managing a team Certified Public Accountant or Certified Management Accountant designation preferred. Proven experience in financial reporting, budgeting, forecasting and analysis Strong understanding of regulatory requirements in the financial services o association management industry. Ability to roll up sleeves and assist Property Accountants with Property Financials and attend meetings with BODs to go over property financials. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

The Director of National Business Development is responsible for establishing, maintaining, planning, and executing the overall goals and objectives for business development and growth for the organization in key target emerging markets while adhering to company policies, procedures and ethical standards. The Director of National Business Development provides exemplary service in a manner consistent with the culture, values and mission of the Castle Group. They perform all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service at this function. This includes working interdepartmentally, as well as with our external prospects and customers. Responsibilities Develop and implement a strategic marketing and sales plan to include objectives, background and rationale, target market, time frame, plan roll out, budget, etc.; submitted to the Executive Vice President for review and approved annually. Identify and develop relationships with industry professionals to generate new business opportunities. Attending industry networking events and volunteering for committee work to create awareness of and promote visibility of the company's brand, foster relationship building among property managers and prospective clients. Participate in the proposal process including price development, proposal writing and client presentations. Effectively utilizes Salesforce to manage the CRM process Assist in planning and adhering to budget guidelines relating to marketing and advertising expenses, make recommendations, establish sales goals and provide updates as requested. Cold calling prospective clients. Able to work and use time effectively based on key priorities, under tight deadlines while maintaining composure; accepts direction from more than one person at a time and oversees multiple projects. Provide ongoing progress updates on new business development activities and other key indicators to the Development team. Ensure process integrity and timeliness in response to prospects and clients. Performs other duties as assigned, while demonstrating outstanding customer service skills representative of Castle Royal Service. Ability to work extended hours and weekends if needed Ability to travel as needed, including overnight Supervisory Responsibilities None Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Bachelor's Degree in Sales, Marketing or Business is preferred. 8+ years of progressive sales experience, with at least 5 years in a leadership role is preferred. Valid Driver's License required. Skills and Abilities Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to act with integrity, professionalism, and confidentiality. Communicate, receive and exchange ideas and information by means of the spoken and written. Ability to be proactive and take initiative Strong financial knowledge with a focus on budgets and financials Strong knowledge of HOA/Condominium operations, governance, and industry regulations. Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Able to work under tight deadlines and use time effectively based on key priorities. Proficiency in CRM systems and Microsoft Office Suite. Ability to speak, read and write in English. Multiple language fluency may be required or preferred, depending on geography. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations. Ability to lift 30lbs. following appropriate safety procedures. Ability to: work in an upright standing position for long periods of time work in different environmental working conditions (e.g. heat, cold, wind, rain). Extensive use of fingers for typing and visual use of the computer monitor. Handle, grasp, feel objects and equipment. Reach with hands and arms. Ability to quickly and easily navigate property/buildings. Repeat various motions with wrists, hands and fingers. Ability to detect auditory and/or visual emergency alarms. Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Ability to stoop and bend. Ability to work extended hours and weekends if needed. Ability to travel frequently (50% or more). Frequent travel, including overnight stays and air travel. Will occasionally be required to attend the following: Industry networking events Expos Job fairs Roundtables Presentations EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

The Concierge is a hospitality professional responsible for professional, effective and efficient handling of all residents' requests and needs upon entering the community/building. The Concierge provides exemplary service consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs. Documents issues or transactions as needed. Develop knowledge of surrounding areas and attractions. Keeps track of activity logs and incident reports, records and forms for the Community Association Manager's review daily. Demonstrates excellent customer service, communication and time management skills. Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification Monitors and controls Electronic Security Control Systems if applicable. Logging in all packages and tracks them through to pick-up by recipient. Follows-up on all complaints/issues notifying Community Association Manager as necessary. Ensures all safety precautions and procedures are followed while performing duties. May assist with resident notifications or special events. Process work orders and files resident documents and invoices, if applicable. Any other responsibilities as assigned by supervisor. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school diploma or equivalency required. College level courses in business and hospitality preferred. 1+ years of hospitality experience preferred. Skills and Abilities Effective written and verbal communication skills Excellent customer service skills including strong conflict resolution and de-escalation techniques. Ability to project a professional and knowledgeable demeanor Intermediate command of computer hardware/software, specifically Microsoft Office Suite. Excellent organizational skills and attention to detail. Ability to prioritize tasks. Ability to act with integrity, professionalism, and confidentiality. Multiple language fluency is desirable, but not necessary. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations. Ability to lift 30lbs. following appropriate safety procedures. Ability to: Work in an upright standing position for long periods of time. Walk and climb stairs. Easily navigate the property/building as required to meet the job functions. Extensive use of fingers for typing and visual use of the computer monitor. Handle, grasp, feel objects and equipment. Reach with hands and arms. Repeat various motions with wrists, hands and fingers. Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Ability to stoop and bend. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

Groundskeeper is required to maintain the clean and neat appearance of assigned areas, focusing on the exterior of the property and its grounds. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Empty and clean ashtrays, and transport other trash and waste to disposal areas. Sweep, scrub, wax, and/or polish floors and individual building common areas, using brooms, mops, and/or power scrubbing, power washing and waxing machines. Keep storage areas and carts well-stocked, clean, and tidy. Complete all required forms and work orders. Routinely inspect common areas to ensure they are maintained clean and in an aesthetically appealing condition by painting when necessary. Maintain assigned equipment in good working condition. Remove debris from driveways, garages, and swimming pool areas. Wash outdoor walls, ceilings, and woodwork, waxing and polishing as necessary. Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Building Maintenance Department. Observe precautions required to protect Residents, guests and property, and report damages, theft, and found articles to supervisors. Properly utilize new equipment and follow safety procedures prior to using this equipment. Work Environment Position requires exposure to the outdoor climate and weather conditions. Moderate noise level. Physical Demands Ability to work with and around chemical cleaning solution. Ability to stand for extended periods of time, walk and climb stairs, climb ladders, crawl in small and tight spaces; stoop and/or kneel; lift and/or move and/or carry up to 20 pounds or more in the work environment. Ability to handle, finger, grasp and feel objects and equipment. Ability to reach with hands and arms. Ability to quickly and easily navigate the property/building as required, meeting the job functions. Ability to repeat various motions with the wrists, hands and fingers. Position Type/Expected Hours of Work Days and hours of work will be determine at the work location. This schedule may change to accommodate the business needs of the company Required Education & Experience Minimum two (2) years working in groundskeeping or janitorial. Knowledge of cleaning and sanitation products. Must have the ability to react and address all emergency situations in a timely manner. Effective written and verbal communication skills. Position Supervision Employee reports directly to the supervisor of the department. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Maintenance Manager oversees the maintenance and groundskeeping departments and is responsible for supervising team members' work in all assigned areas. The manager is the key liaison between the maintenance team and upper management. Teamwork is always expected and required at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position; however, this description and quantity of duties is subject to change at any time by the General Manager. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a key employee liaison between the client and KWPM services & internal support staff, the Maintenance Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Below are some fundamental responsibilities of the job; Supervises and assigns tasks to the maintenance and groundskeeping staff. Orders, maintains inventory and keeps full stock of materials needed to complete work orders. Ensures work orders are updated and completed in a timely manner. Controls and maintains costs while staying within the yearly budget. Motivates and encourages staff to comply with company's safety standards. Works with management on planning budget, payroll projections, and expenses. Schedules and creates daily and weekly activity log and task lists for maintenance and groundskeeping departments. Manages department schedules with an emphasis on managing overtime. Maintains and upholds standards and expectations of the company and community. Supervises work performed by property vendors to ensure completion. Maintains records of scheduled maintenance procedures. Obtains estimates for supplies and repair parts. Order parts and supplies as needed. Supervises staff's work to ensure common areas are maintained clean and free from debris. Supervises trash pick-up of all common areas and property. Responds to emergency maintenance requests as required. Reports deficiencies and repair needs around the property as observed. Promotes a safe working environment by observing all State, Federal and company safety rules, standards, and precautions. Collaborates with other departments in preparing rooms for meetings, and arranging decorations, and furniture for social or business functions. Other duties as assigned. Supervisory Responsibility; This position will supervise the Maintenance department. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property. Travel There may be some travel for meetings and trainings. Required Education and Experience Minimum two (2) years general experience in building trades, repair and replacement maintenance or handy work. Experience in supervising team members. Position requires occasional exposure to the outdoor climate and weather conditions. Must have the ability to drive for work purposes in case there is a need for the property urgently. Must have the ability to react and address all emergency situations in a timely manner. Must be available for emergency calls. Effective written and verbal communication skills. Must be able to provide professional written reports and make recommendations to the Property Manager and the Client on the maintenance needs of the property. Position Supervision Employee reports to the General Manager of the Association. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Acts as the owner/resident's liaison between all aspects of the association. Respect all owner/residents' privacy, information, perspective, priorities, times, and resources. Maintain a warm and friendly demeanor at all times. Attends to owner/resident's personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident's belongings; packing and unpacking of luggage, groceries or other similar items; personal shopping for the owner/resident/resident as well as other various errands including but not limited to, post office, bank, dry-cleaner, take out food, and similar. Accompany the owner/resident on outings if desired. Responsible for the overall care of the owner/resident's unit including the cleanliness and maintenance. Preparation of unit for owner/resident arrival, including stocking all items the owner/resident may desire. Responsible to launder, fold and iron, the owner/resident's clothes as requested. Responsible for the general upkeep and other housekeeping services as requested by the owner/resident. May be called on to service the owner/residents beverage, snack and other simple requests. Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly. Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events. Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident's needs. Resolve all owner/residents concerns promptly. If unable report to management immediately for assistance. Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner. Establish relationships with local merchants and service providers as needed. Take part in maintaining a clean working environment. Maintain regular attendance in compliance with KWPM's standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association. Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform. Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction. Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association. Provides quality service to residents and guests. Produces any needed communications to meet Association request/needs. Supervision Employee reports directly to the Chef Concierge or in their absence directly to the General Manager of the community.. Competencies Positive attitude and good communication skills, with excellent grooming standards. Commitment to delivering a high level of customer service. Flexibility to respond to a variety of different work situations and ability to work on your own. Work Environment The work environment will be indoors and outdoors, depending on the needs of the guest. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property. Required Experience and Education Bachelor's degree in Hospitality Management Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience. Working knowledge with with computers and software used in an office environment. Must be able to communicate well and convey information and ideas clearly. Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. Must consistently exhibit the CAN-DO attitude. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.