KW Property Management and Consulting jobs

Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Acts as the owner/resident's liaison between all aspects of the association. Respect all owner/residents' privacy, information, perspective, priorities, times, and resources. Maintain a warm and friendly demeanor at all times. Attends to owner/resident's personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident's belongings, if needed/requested. Preparation of unit for owner/resident arrival this includes stocking any groceries the owner/resident arranged to have delivered to the property and if approved by owner/resident, conduct a Unit Wellness Check. Service the owner/residents and guests with beverage requests in the Grand Lobby. Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly, if requested. Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events, if requested. Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident's needs, if requested. Resolve all owner/residents' concerns promptly. If unable report to management immediately for assistance. Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner. Establish relationships with local merchants and service providers as needed. Take part in maintaining a clean working environment. Maintain regular attendance in compliance with KWPM's standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association. Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform. Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction. Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association. Provides quality service to residents and guests. Produces any needed communications to meet Association request/needs. Employee reports directly to the Operations Manager or in their absence directly to the Assistant General Manager of the community. Competencies Positive attitude and good communication skills, with excellent grooming standards. Commitment to delivering a high level of customer service. Flexibility to respond to a variety of different work situations and ability to work on your own. Work Environment The work environment will be indoors and outdoors, depending on the needs of the guest. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property. Required Education and Experience Bachelor's degree in Hospitality Management Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience. Working knowledge with computers and software used in an office environment. Must be able to communicate well and convey information and ideas clearly. Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. Must consistently exhibit the CAN-DO attitude. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

As an Administrative Assistant, you'll be responsible for providing a wide variety of administrative and staff support services. Performs office work directly related to property management and the general business operations of the association; May assist with employee payroll, budget preparation, control of records and reports regarding operations, personnel changes, etc., and emergency service duties. Your Responsibilities: Coordinates collection and preparation of operating reports, such as time-and-attendance records, terminations, and new hires. Ensures that the telephone is answered properly, and messages are handled courteously, accurately and in a timely manner. Initiates preparation of Management Reports, committee reports, meeting notices as applicable and submit for Manager's review and approval. Maintains, updates, and coordinates resident information in computer database at a minimum monthly. Generates and provides this information to the Property Manager, Board of Directors, and valet desk. Keeps track of insurance certificate requests. Maintains insurance records books for both vendors and unit owners. Maintains supply closet. Requests all office supplies and equipment, following established purchasing procedures. Opens and distributes mail, prepares accounts payable invoices with work orders and receiving tickets. Stamps and code invoices for P.M. to code and approve. Sets up meetings for Board Approval process. Keeps packages updated with new memos and policies as required. Prepares any resident information packages that require Board approval, (i., e., Architectural Modification). Coordinates receipt of closing statement or warranty deed to put in the file and send to corporate A/R to change name and address for maintenance coupons. Maintains inventory of common areas keys, transmitters and key fobs for residents and re-order as needed following established procedures. Maintains log for sales and cash purchases as needed. Follows safety procedures and maintains a safe work environment. Other duties as required. Skills & Qualifications: Associates degree with concentration in business preferred, or equivalent combination of education and experience. Three (3) to Five (5) plus years of related work experience. Computer literacy: Intermediate proficiency in Microsoft Windows software. Must possess strong administrative background. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills. Self-starter with excellent communication, interpersonal and customer service and telephone skills. Physical Requirements: Physical demands include the ability to lift up to 50 lbs. Standing, sitting, walking and occasional climbing. Required to work at a personal computer for extended periods of time. Talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms. Ability to work extended/flexible hours, weekend, and attend Board meetings as required. Driving when necessary. Additional Information Schedule: Monday-Friday 8:00am - 4:30pm What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $19 -$23 per hour Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Property manager Manages the day-to-day operations of a property Collects rent, sets rent prices, and approves new tenants Coordinates leases and follows up on maintenance requests Prepares vacant units for the next tenant Handles tenant issues, repairs, and complaints Acts as groundskeeper of the rental property and shared spaces Manages move-ins, move-outs, and evictions Ensures the property stays in compliance with local, state, and municipal codes Community manager Responsible for the overall operation of the property Implements policies, procedures, and programs that ensure a well-managed, well-maintained building Ensures compliance with all applicable regulatory agencies and federal, state, and local laws Skills & Qualifications: 3+ years of experience in property Operations, Hospitality, or construction Bachelor's degree in business or related field Critical thinking, problem solving, judgement and decision-making abilities are necessary. Proficiency in computer programs like Microsoft Office, Outlook and Windows required. Excellent organization, motivation, leadership, management, and interpersonal skills Ability to work with sensitive and/or confidential information. Knowledge and ability to apply Florida Statutes and Community documents. Physical Requirements: Ability to lift up to 50lbs following appropriate safety procedures. Must be able to stand, sit, walk, and occasionally climb. Ability to respond to emergencies in a timely manner. Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.). Supervisory Responsibilities Oversee property staff Schedule: Monday-Friday 9:00a- 5:00p What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

This position assumes total responsibility for the “physical plant.” Closely monitors, identifies, and communicates problems in every phase of general maintenance of the building(s), including areas of carpentry, electrical work, HVAC, plumbing, mechanic, painting, flooring, patching, general hardware, other minor building repairs and cleanliness. Makes recommendations, performs repairs, replacement maintenance and implements preventive maintenance as established by Company procedures and guidelines. Your Responsibilities: Maintains a safe and secure environment throughout the building(s). Supervises, trains, and directs maintenance staff through work orders. Plans, monitors, and appraises job results, coaches, counsels, and disciplines employees. Assesses repair needs and estimated time needed for repair (including evaluating problems to determine whether professional assistance or further instruction is needed to complete task/repair). Monitors the functions of service contractors and building repair and maintenance contractors. Inventories and acquisitions maintenance supplies. Maintains disaster preparedness by identifying potential problems, developing response plans, managing crises. Completes reports/work orders of repairs (work needed). On call availability for emergencies and projects as assigned by property manager. Schedules and assigns work responsibilities to employees to meet shift requirements. Requests materials, tools, and supplies needed for a job. Administrates preventive/reactive maintenance schedule. Records and evaluates preventive maintenance activities and programs. Oversees or participates in construction, installation, and preventative maintenance of equipment. Observes/evaluates corrective maintenance or repair on equipment. Orients and trains employees to perform maintenance activities and tasks. Follows safety procedures and maintains a safe work environment. Performs maintenance replacement and repair in areas of carpentry, electrical work, plumbing, mechanical, painting, flooring, and other minor building repairs if a permit is not required to conduct the job. Ability to properly utilize new equipment and follow safety procedures prior to using this equipment. Skills & Qualifications: High school diploma or equivalency preferred. Maintains current knowledge in the field of maintenance repairs and replacements through industry sponsored educational seminars. HVAC and/or other related trade licenses/ certifications may be required. Must possess strong maintenance and repair skills in HVAC, cooling towers, chillers, painting, carpentry, plumbing and electricity. Requires a minimum of three (3) to five (5) years general experience in building trades, repair and replacement maintenance or handy work. Supervisory experience preferred. Proficiency and working knowledge of Microsoft offices applications - Word, Excel spreadsheets, and e-mail. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required. Maintain a valid Florida driver's license. Physical Requirements: Ability to lift to 50 lbs. following appropriate safety procedures. Work in an upright standing position for long periods of time; be able to reach overhead; have full range of mobility in upper and lower body. Be able to work in various positions, including, but not limited to stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time, climbing stairs, navigating the property/building quickly and easily as required to meet the job functions. Climb ladders and work at heights above ground level (maximum 14 ft on A-frames and 21 ft on extension ladders) Ability to work in different environmental working conditions (e.g., heat, cold, wind, rain, humidity) Repeat various motions with the wrists, hands, and fingers. Be able to lift, pull and push materials and equipment up to 50 lbs. occasionally to complete assigned job tasks. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Supervisory Responsibilities: Responsible for management of maintenance team members What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $70,000 - $120,000 salary Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: Demonstrates excellent customer service, communication, and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests, and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records, and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. Skills & Qualifications: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Physical Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner. Schedule: Morning - 7am - 3pm Afternoon - 3pm - 11pm Overnight - 11pm - 7am What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $16- $18 Hourly Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

The Vice President of Human Resources (VP of HR) leads the organization's HR strategy and oversees the delivery of high-quality HR services across multiple states. The VP partners closely with executive leadership to ensure the company attracts, develops, and retains a strong workforce while upholding a positive, compliant, and values-based culture. This role oversees key HR functions, including talent acquisition, employee relations, benefits and compensation administration, compliance, and organizational development, and ensures HR programs support the organization's growth and operational needs. Essential Duties and Responsibilities Develop and implement HR strategies and programs that support organizational goals and workforce needs. Oversee recruitment, onboarding, and retention initiatives to ensure a strong talent pipeline across all locations. Lead employee relations efforts and ensure a positive, inclusive, and compliant work environment. Ensure adherence to all local, state, and federal labor laws across multiple states or regions. Manage compensation and benefits programs to ensure competitiveness, equity, and compliance. Support organizational development initiatives, including leadership development, performance management, succession planning, and employee engagement. Advise senior leadership on HR-related issues, trends and opportunities. Oversee HR operations and manage the HR team to ensure effective service delivery. Collaborate with cross-functional leaders to support organizational change, workforce planning and scalability. Perform other duties as assigned. Supervisory Responsibilities Directly manage the Human Resources Team. Execute supervisory responsibilities in accordance with Castle's policies and applicable laws. Responsibilities include recruiting, hiring, training, coaching, performance management, recognition, corrective action, and handling teammate concerns. . Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Bachelor's degree in human resources, business administration, or a related field required; Master's degree preferred. Minimum of 8 years of progressive HR leadership experience, with at least 3+ years in a senior HR role. Experience supporting large-scale, multi-location organizations; property or community management sector preferred. Ability to manage multiple priorities, meet tight deadlines, and adapt to changing business needs. Strong written and verbal communication skills Proficiency in Microsoft Office Suite and HRIS systems. Skills and Abilities Strong knowledge of HR best practices, multi-state labor laws, and compliance requirements. Proven leadership skills with the ability to influence and collaborate across all levels. Demonstrated success in designing and implementing HR programs aligned with organizational goals. Strong problem-solving, change management, and organizational development capabilities. Ability to communicate clearly and effectively in both verbal and written formats. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to travel to various locations for HR-related visits, meetings or events. Must be able to work extended hours during peak HR periods. Extensive use of fingers for typing and visual use of the computer monitor. Reach with hands and arms. Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Overnight travel or travel by plane on occasion. Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

Job Details Orange Park, FLDescription Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate. Role Summary The Courtesy Patrol Officer is responsible to observe and report all incidents that occur on their property or properties they are assigned. CPO's are also responsible for enforcing all property rules and regulations and up channel all concerns to either property management and/or Law Enforcement as necessary for the overall safety and security of all residents and property. Responsibilities Observe and report property activity, utilize incident report to document use of force, law enforcement activity, guest injury, and property damage Maintain a daily activity report which documents patrol, guest communication, property violations, safety concerns, light survey, vacancy inspections, and additional information Receive calls from management related to changes in operations, service, or general communication Sweep, mop or vacuum floors on an ongoing basis Read and follow all security procedures and protocols at all times Attend all required continued training Other duties as assigned Qualifications Able to obtain a valid security license in applicable jurisdictions Able to obtain a security belt, handcuffs, flashlight, and pepper spray High school diploma or equivalent Two years' experience in security strongly preferred Legally able to work within State and Federal guidelines Physical Requirements / Working Conditions Continuous standing and walking throughout the duration of each shift. Bending, lifting, and carrying up to 40 pounds Constant face-to-face interactions with customers Ability to multi-task and remain positive in busy working conditions Schedule flexibility including nights and weekends Comply with the brand and Company uniform and hygiene policies Fun, dynamic environment Sitting, standing, kneeling, walking

The Overnight Housekeeping Attendant plays a key role in maintaining the cleanliness and appearance of Aventura Mall's outdoor spaces. This position is primarily responsible for deep cleaning exterior areas - including sidewalks, facades, parking garages, and common spaces - using pressure washing and specialized cleaning equipment to ensure a safe, pristine, and welcoming environment for all guests. This role operates primarily overnight to support uninterrupted mall operations. Responsibilities: * Perform deep cleaning of outdoor areas, including sidewalks, building exteriors, entryways, and parking garages using high-pressure washing machines. * Operate scrubbing machines, buffers, vacuums, lifts, and carpet extractors for both interior and exterior maintenance. * Safely remove debris, dirt, and stains from hard surfaces, walls, and landscaped zones to maintain a clean and hazard-free environment. * Maintain and operate power washing and cleaning equipment, ensuring all machines are properly serviced and stored after each use. * Conduct routine maintenance checks on cleaning machinery, including oil and battery levels, pad and squeegee replacement, and chemical usage. * Drive golf carts or small maintenance vehicles to transport tools and materials between work areas. * Respond to radio calls and communicate effectively with supervisors and team members. * Report immediately any safety concerns, maintenance needs, property damage, or incidents. * Follow all OSHA safety standards,and adhere to company safety protocols. * Support waste management by emptying trash receptacles, maintaining ashtrays, and ensuring outdoor furniture and garden areas are debris-free. * Assist with loading/unloading materials as needed. * Refill restroom and public area dispensers (soap, paper towels, toilet paper) when necessary. * Maintain a professional and courteous demeanor with guests, tenants, and co-workers at all times. * Perform other duties as assigned by supervisors or management. Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: * Ability to read and interpret safety and maintenance documents, including MSDS, operations manuals, and safety protocols. * Strong verbal communication and teamwork skills. * Professional, courteous, and reliable. * Power washing or outdoor maintenance experience preferred, but training will be provided. Requirements: * Ability to walk, stand, and perform physical work for extended periods, including climbing stairs and ladders. * Ability to lift and carry up to 50 pounds. * Comfortable working outdoors in varying weather conditions (heat, humidity, rain). * Ability to bend, stoop, crouch, twist, and use both hands for cleaning tasks. * Good vision, hearing, and communication abilities. * Comfortable working around cleaning chemicals such as detergents, disinfectants, and deodorizers. * Must be able to work overnight or early morning shifts as assigned.

The Talent Acquisition Partner is responsible for cultivating and maintaining strong partnerships with Regional Directors and Regional Vice Presidents to provide strategic guidance on talent acquisition processes and initiatives in each region. The TA Partner is also responsible for filling job requisitions promptly with qualified candidates and ensuring compliance with applicable laws and regulations, including Equal Employment Opportunity (EEO) and Affirmative Action guidelines. This role encompasses full-cycle recruiting and organizational support throughout the staffing process. Key responsibilities include talent acquisition screening, sourcing, interviewing, and onboarding of Castle Group's emerging talent. The Talent Acquisition Partner provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as with our internal and external customers. Responsibilities Supports talent acquisition employment branding initiatives, strategies, hiring plans, current staffing needs, and forecasts. Responsible for leading and completing project tasks efficiently, ensuring all project deadlines, milestones, and deliverables are met. Manage full lifecycle recruiting, including creating requisitions, managing job postings, conducting interviews, extending offers, and coordinating pre-employment checks or verifications to meet the organizational hiring goals. Cultivate relationships with Regional Directors and Regional Vice Presidents serving as their strategic partner to help improve TA processes and help implement TA initiatives. Lead meetings, presentations, and training for the regional team on Talent Acquisition best practices. Lead the charge for TA when onboarding new accounts with new hires and inherited teammates. Responsible for hiring community association managers and regional directors. Organize hiring events and attend career fairs. Conduct recruitment kick-off meetings with hiring managers and interview teams to ensure job requirements and expectations are clearly understood, and candidates are assessed against appropriate criteria. Provide regular follow-ups to the hiring managers and candidates to ensure the timeliness of the recruitment process. Actively participate in all hiring-related activities and engage in cross-functional projects. Utilize knowledge of multiple recruiting sources and maintain a high level of involvement in recruiting outlets throughout the community by attending networking events, job fairs, and industry events to build and maintain candidate pipeline for all positions. Generate qualified candidates through traditional and non-traditional recruiting efforts such as alternative sourcing and passive candidate sourcing. Document interactions, outreach, and screening results, as well as staffing metrics. Source candidates through the HR ATS database. Assist in employee retention and development. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Education and Experience Bachelors in human resources or business administration or a relevant field Minimum 1 years of Talent Acquisition or Recruiting Experience. Experience working in a staffing agency a plus. Position may require valid Driver's License. Skills and Abilities Ability to understand various roles and required competencies to support informed hiring. Excellent verbal and written communication skills, able to engage effectively with candidates and hiring managers. Strong interpersonal and conflict resolution abilities for effective relationship building. Highly organized, with attention to detail and the ability to manage multiple priorities accurately. Effective at prioritizing tasks, managing deadlines, and ensuring efficient workflow. Demonstrates integrity and maintains confidentiality with sensitive information. Skilled in Microsoft Office Suite, ATS, and HR software. Acts as a strategic partner to hiring managers, aligning hiring and retention goals. Fluency in Spanish is preferred for effective cross-language communication. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to work under pressure, maintain composure and utilize good judgment during emergency/difficult and stressful situations. Ability to lift 20-30 lbs. following appropriate safety procedures. hear, understand and respond appropriately to verbal requests made in person and over the telephone. respond verbally in an understandable, professional manner in person and over the telephone. stoop and bend. Extensive use of fingers for typing and visual use of the computer monitor. Visual ability correctable to 20/20. This position will require 20-30% travel. Overnight travel or travel by plane on occasion. Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service. Your Responsibilities: People Management Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers. Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities. Regularly influences and mentors' community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check ins, structured one-on-meetings, mid-year touchpoints and annual reviews. Has a regular team meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectives. Relationship Management Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client. Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high-risk accounts. Models company culture, values, and brand promise to foster and strengthen client relationships. Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services. Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations, and following through on commitments with honesty and transparency. Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives. Communicates regularly and strategically with board members for the purpose of providing information and influence to gain consensus. Partners with and leverages internal cross functional support teams to deliver high quality and prompt customer service that is in line with client expectations. Effectively leads the communication and change management of corporate initiatives that directly impact the community manager and the client. Oversees the onboarding of new clients and establishes go-forward service expectations. Effectively manages the seamless transition of managers on properties, to prevent any disruption in the levels of service with the client. Operations Management Takes ownership of controllable key performance indicators for their book of business: e.g., customer experience, client retention, growth, profitability, manager turnover. Is accountable for managing FirstService client contracts and obtaining timely renewals. Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing. Participates with senior leadership to develop business plans and supports the delivery of company initiatives to all direct reports in line with strategic objectives. Use of company tools, technology (Connect, Avid, etc.) policies and philosophies in the role and integration to the team and staff. Works with leadership to review manager property assignments to ensure adequate balance of properties, appropriate workload, and seamless manager transitions. Reviews board packets, financial reports, and other related client deliverables in support of the manager or as required, based on an agreed upon schedule. Regular attendance and punctuality are essential functions for the role. Skills & Qualifications: Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders. Ability to translate organizational change implications and generate a change approach and solutions that drive desired results and client satisfaction. Demonstrated success working with and managing cross-functional teams, committees, and councils in order to achieve desired results. Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily. Excellent communication skills to ensure clear and effective delivery of changes, solutions or updates to the client and the community manager. Excellent leadership skills to coach, always develop and motivate community managers and other direct reports. Excellent time management skills to meet deadlines and display efficiency. Bachelor's degree in business or related field from an accredited college or university. 5 to 7 years' experience in property management, construction or hospitality preferred. Experience in operations, account management or relationship management asset. Valid state driver's license and state-mandated vehicle insurance. Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired. Physical Requirements: Must be able to lift 25lbs. Must be able to sit for extended periods of time. Must have finger dexterity for typing/using a keyboard. Must be able to sit for long periods of time at a desk. Must be mobile enough to move around the office. Must be able to hear to receive telephone calls and voice mail messages. What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $130,000 - $135,000 salary Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

The Maintenance Manager oversees the maintenance and groundskeeping departments and is responsible for supervising team members' work in all assigned areas. The manager is the key liaison between the maintenance team and upper management. Teamwork is always expected and required at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position; however, this description and quantity of duties is subject to change at any time by the General Manager. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a key employee liaison between the client and KWPM services & internal support staff, the Maintenance Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Below are some fundamental responsibilities of the job; Supervises and assigns tasks to the maintenance and groundskeeping staff. Orders, maintains inventory and keeps full stock of materials needed to complete work orders. Ensures work orders are updated and completed in a timely manner. Controls and maintains costs while staying within the yearly budget. Motivates and encourages staff to comply with company's safety standards. Works with management on planning budget, payroll projections, and expenses. Schedules and creates daily and weekly activity log and task lists for maintenance and groundskeeping departments. Manages department schedules with an emphasis on managing overtime. Maintains and upholds standards and expectations of the company and community. Supervises work performed by property vendors to ensure completion. Maintains records of scheduled maintenance procedures. Obtains estimates for supplies and repair parts. Order parts and supplies as needed. Supervises staff's work to ensure common areas are maintained clean and free from debris. Supervises trash pick-up of all common areas and property. Responds to emergency maintenance requests as required. Reports deficiencies and repair needs around the property as observed. Promotes a safe working environment by observing all State, Federal and company safety rules, standards, and precautions. Collaborates with other departments in preparing rooms for meetings, and arranging decorations, and furniture for social or business functions. Other duties as assigned. Supervisory Responsibility; This position will supervise the Maintenance department. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property. Travel There may be some travel for meetings and trainings. Required Education and Experience Minimum two (2) years general experience in building trades, repair and replacement maintenance or handy work. Experience in supervising team members. Position requires occasional exposure to the outdoor climate and weather conditions. Must have the ability to drive for work purposes in case there is a need for the property urgently. Must have the ability to react and address all emergency situations in a timely manner. Must be available for emergency calls. Effective written and verbal communication skills. Must be able to provide professional written reports and make recommendations to the Property Manager and the Client on the maintenance needs of the property. Position Supervision Employee reports to the Property Manager of the Association. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Groundskeeper is responsible for maintaining the clean and neat appearance of assigned areas, focusing on the all areas of the property, including its grounds, pool and beach area. The successful candidate will have experience in cleaning and maintaining equipment, and the ability to diagnose and complete basic property repairs. The person needs to have a pleasant personality and have an enjoyment of seeing details and the needs to residents. In addition, team member is responsible to document any violations of the community rules and guidelines. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform general maintenance replacement and repair in areas of lighting and other building repairs noted during shift. Complete all required forms and work orders. Perform casual labor, such as walking the complex inspecting walkway etc., as directed by the Property Manager/Chief Engineer. Routinely inspect common areas to ensure they are maintained clean and in an aesthetically appealing condition. Report issues or violations to the Property Manager/Chief Engineer. Properly utilize and maintain all equipment and tools, and follow safety procedures prior to using this equipment. Assist in maintaining records of scheduled maintenance procedures. Follow all standards policies and procedures with regards to emergency response by coordinating with Property Manager and/ or Fire Rescue/ Police services. Be familiar with the fire alarm system operations and report all incidents to Management/Chief Engineer. Report any and all maintenance items which include leaks, broken equipment to the Property Manager utilizing Work Order Tickets. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Inspect hallways, lobbies, ashtray, recreational rooms, restrooms, corridors, elevators, stairways, and other work areas for excessive debris and dispose of in designated areas. Remove debris from swimming pool patios. Respond to emergency maintenance requests as required and contact Property Manager Work Environment Position requires frequent exposure to the outdoor climate and weather conditions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work Non-exempt (hourly) position. Days and hours of work are determined by the property. This schedule may change to accommodate the business needs of the property. Required Education and Experience Ability to quickly and easily navigate the property/building as required, meeting the job functions. Must have the ability to react and address all emergency situations in a timely manner. Effective written and verbal communication skills. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pool Attendant is responsible for maintaining a safe and clean aquatic recreational area for guests or residents. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Welcome and greet residents and their guests. Open entry and exit doors to and from the amenities as needed. Set up umbrellas, lounge chairs, cabanas, side tables, and other pool equipment as needed. Assist residents with the same. Ensure water dispensers and skin care products are readily available and monitored for refills throughout the shift. Fold towels daily to be offered to the residents. Ensure residents are complying with Association Rules and Regulations. Report any malfunctioning equipment immediately to Supervisor. Remove dirty towels and trash. Maintain and organize the pool furniture. Complete daily check list. Work Environment The position will be mostly outdoors, near a pool. Moderate noise level. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. This position will require long periods of standing and walking, as well as working outdoors. Position Type/Expected Hours of Work This is a non-exempt (hourly) position. Days and hours will be determined by the property. The schedule may change to accommodate the business needs of the property. Required Education and Experience Prior experience in a related position. Experience at a luxury property or hotel is strongly preferred. High School Diploma or Equivalent. The ability to work in a busy, luxury, and fast-paced environment. Must convey a positive and “can-do” attitude at all times, including during highly stressful situations. Must be able to work well in a collaborative environment with various team members in other departments. Must be able communicate effectively with other team members and guests. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Billing Specialist is responsible for the accurate billing, recording and distribution of invoices submitted for payment to associations and shall identify inconsistencies in the billing invoices and shall reconcile invoices to payroll records. In addition, this role shall be responsible for issuing and posting invoices in the accounting software and preparing an AFT batch to post payment. The Billing Specialist also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers. Responsibilities ESSENTIAL RESPONSIBILITIES: (May include some or all of the following as applicable) Processing of Cash Receipts Uploads billing files if required for billing process Make adjustment to accounts and invoices as needed Generates and maintains recurring customer billings Support site staff by answering general billing inquiries Distribute invoices to Association Accounting Department Researches and solves payment discrepancies New contracts set-up in accounting software Follow up on Accounts Receivable items as assigned Performs other duties and assists on special projects as required Assist in month end accounting closing Qualifications SKILLS, KNOWLEDGE & ABILITIES REQUIRED: Education/Training/Certifications/Licenses: Associates degree with concentration in Business and/or Accounting required. Bachelor of Science in Accounting preferred. Experience/Knowledge/Skills: Minimum of two to three (2-3) years related accounting experience or equivalent combination of education and experience. General knowledge of accounting principles and understanding of the general ledger accounts is preferred. Attention to detail and accurate data entry skills is a must. Strong verbal and written communication skills creating effective customer-focused relationships with all levels within the organization. Able to work under tight deadlines and use time effectively based on key priorities. Computer literacy: Intermediate command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, Power Point and Outlook. Experience with accounting software a plus. Language requirements: English is required. Multiple language fluency is desirable. Travel and availability requirements: May be required to travel to multiple locations in the state on an as needed basis. Ability to work extended hours and weekends on as needed basis. Physical Requirements: Ability to lift up to 5 lbs. and work in a sitting position for long periods of time. Extensive use of fingers for typing and visual use of the computer monitor. Communicate, receive and exchange ideas and information by means of the spoken and written word; Ability to quickly and easily navigate the property/building as required to meet the job functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions: The majority of work will be completed indoors in a temperature controlled environment with little to moderate noise levels. May require outdoor site visits on an occasional basis. DISCLAIMER: This is not an all-inclusive . In addition, management has the right to change any portion of this job description at any time and for any reason.

This position assumes total responsibility for the “physical plant.” Closely monitors, identifies, and communicates problems in every phase of general maintenance of the building(s), including areas of carpentry, electrical work, HVAC, plumbing, mechanic, painting, flooring, patching, general hardware, other minor building repairs and cleanliness. Makes recommendations, performs repairs, replacement maintenance and implements preventive maintenance as established by Company procedures and guidelines. Your Responsibilities: Maintains a safe and secure environment throughout the building(s). Supervises, trains, and directs maintenance staff through work orders. Plans, monitors, and appraises job results, coaches, counsels, and disciplines employees. Assesses repair needs and estimated time needed for repair (including evaluating problems to determine whether professional assistance or further instruction is needed to complete task/repair). Monitors the functions of service contractors and building repair and maintenance contractors. Inventories and acquisitions maintenance supplies. Maintains disaster preparedness by identifying potential problems, developing response plans, managing crises. Completes reports/work orders of repairs (work needed). On call availability for emergencies and projects as assigned by property manager. Schedules and assigns work responsibilities to employees to meet shift requirements. Requests materials, tools, and supplies needed for a job. Administrates preventive/reactive maintenance schedule. Records and evaluates preventive maintenance activities and programs. Oversees or participates in construction, installation, and preventative maintenance of equipment. Observes/evaluates corrective maintenance or repair on equipment. Orients and trains employees to perform maintenance activities and tasks. Follows safety procedures and maintains a safe work environment. Performs maintenance replacement and repair in areas of carpentry, electrical work, plumbing, mechanical, painting, flooring, and other minor building repairs if a permit is not required to conduct the job. Ability to properly utilize new equipment and follow safety procedures prior to using this equipment. Skills & Qualifications: High school diploma or equivalency preferred. Maintains current knowledge in the field of maintenance repairs and replacements through industry sponsored educational seminars. HVAC and/or other related trade licenses/ certifications may be required. Must possess strong maintenance and repair skills in HVAC, cooling towers, chillers, painting, carpentry, plumbing and electricity. Requires a minimum of three (3) to five (5) years general experience in building trades, repair and replacement maintenance or handy work. Supervisory experience preferred. Proficiency and working knowledge of Microsoft offices applications - Word, Excel spreadsheets, and e-mail. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required. Maintain a valid Florida driver's license. Physical Requirements: Ability to lift to 50 lbs. following appropriate safety procedures. Work in an upright standing position for long periods of time; be able to reach overhead; have full range of mobility in upper and lower body. Be able to work in various positions, including, but not limited to stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time, climbing stairs, navigating the property/building quickly and easily as required to meet the job functions. Climb ladders and work at heights above ground level (maximum 14 ft on A-frames and 21 ft on extension ladders) Ability to work in different environmental working conditions (e.g., heat, cold, wind, rain, humidity) Repeat various motions with the wrists, hands, and fingers. Be able to lift, pull and push materials and equipment up to 50 lbs. occasionally to complete assigned job tasks. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Supervisory Responsibilities: Responsible for management of maintenance team members What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $70,000 - $120,000 salary Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Position is fundamental to client retention, which includes the association Board of Directors and/or the Developer to manage the account and facilitate solutions to operational problems within the community. Provides management, direction, and leadership to ensure the accounts are maintained and operated in accordance with KWPM standards and established community's objectives. The District Manager provides leadership to Property Managers; ensures that the highest quality of customer service is provided at all of the delivery systems within the division; provides administrative support in areas of compliance, policies and procedures. Duties and Essential Functions include the following Build and maintain a positive client relationship with the BOD, Unit Owners, Residents, Vendors and Staff Members. Monitor properties within portfolio to ensure compliance to company standards. Review monthly compliance reports and coach and mentor Property Manager to meet standards. Conduct weekly one-on-one meetings with the property managers Monitor the cash flow and overall financial health of the client. Provide financially sound recommendations on capital improvement projects; as well as, review the status of delinquencies / collection efforts. Monitor key critical professional service contracts - insurance and legal services; and contributes as needed in any major procurement process for construction, maintenance and/or supplies required from client. Assist in recruiting, training, and developing a highly motivated and effective team of property managers. Provide guidance, leadership and coaching to property managers and other direct reports. Communicates changes in policy and procedures to clients and property managers. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community document, policies, and procedures. Provide constructive and timely performance evaluations. Process promotions, transfer, disciplinary actions, and terminations of the direct reports, in accordance with company policy. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies; Problem Solving/Analysis Customer/Client Focus Leadership Project Management Communication Proficiency Business Acumen Supervisory Responsibility This position manages team members and is responsible for leadership, performance management and hiring of the team members within its portfolio. Work Environment While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will be required lift objects up to 25 lbs. The position requires walk-throughs of the properties within the portfolio to identify any inconsistencies of the company standards. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time exempt position (salaried). Typically, 8 hours a day. Evening and weekend work may be required as job duties demand. This schedule may change to accommodate the business needs of the company Travel This position requires up to 60% travel. Travel is primarily locally during the business day, although some out of the area travel and overnight may be expected. Required Education and Experience 4-year college degree Must possess strong managerial background Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Ability to read, analyze, and interpret technical procedures, financial statements / audits, blueprints, regulations or documents with a similar degree of complexity. Must be proficient and have good working understanding of latest technologies; such as but not limited to Office 365 Employee is sometimes required to work for extended periods of times being flexible in the hours which could include nights and weekends. Must have a valid Florida driver's license. Must have the ability to react and address all emergency situations in a timely manner. Must be available to handle emergency calls. Preferred Experience Active CAM license strongly preferred Minimum four (4) years of experience in Community Association Management and possess or secure CAI designation of CMCA or higher within 12 months from engagement by KWPM Position Supervision Employee reports directly to the Vice President Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsible for overall operation for the restaurant, food and beverage managers hire staff, purchase food and stock, and make sure everyone is trained on proper food preparation, proper and legal alcoholic beverage service kitchen safety techniques and understand health standards. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Managing all F&B and day-to-day operations within budget and to the highest standards. Below are some of the essential functions of the role; Leading F&B team by attracting, recruiting, training, and appraising talented Integration and collaboration of the Pool & Beach staff into the F&B operations for optimization inclusive attracting, recruiting, and training. Ensuring excellent levels of internal and external customer Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, Inspect storage areas for organization, use of FIFO (First in, First out), and Complete scheduled inventories and stock and requisition necessary Monitor dining rooms for seating availability, service, safety, and well-being of Complete work orders for maintenance Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy Print, document, and file all financial reports at the close of the day. Maintain the ALOHA POS system by inputting any menu or price changes, remove outdated and old menu items. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by General Manager. Competencies; Supervisory Responsibility: you will be managing all of the F&B employees and integration and collaboration of the Pool & Beach staff. Work Environment Work environment can be loud and busy. The position may require to be on shift for extended periods of time outside in temperatures above 90 degrees. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time exempt-level position. Days and hours of work will be a minimum of 40 hours a week. The schedule may change to accommodate the business needs of the property. Travel Position may require some light travel for meetings in the area. Required Education and Experience Preferred Education; Culinary school diploma or degree in food service management or related field Proven food and beverage management experience Working knowledge of various computer software programs (MS Office, restaurant management software, POS) Ability to spot and resolve problems efficiently. Mastery in delegating multiple tasks. Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets. Guest-oriented and service-minded Prior experience in a related position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Maintenance Manager oversees the maintenance and groundskeeping departments and is responsible for supervising team members' work in all assigned areas. The manager is the key liaison between the maintenance team and upper management. Teamwork is always expected and required at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position; however, this description and quantity of duties is subject to change at any time by the General Manager. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a key employee liaison between the client and KWPM services & internal support staff, the Maintenance Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Below are some fundamental responsibilities of the job; Supervises and assigns tasks to the maintenance and groundskeeping staff. Orders, maintains inventory and keeps full stock of materials needed to complete work orders. Ensures work orders are updated and completed in a timely manner. Controls and maintains costs while staying within the yearly budget. Motivates and encourages staff to comply with company's safety standards. Works with management on planning budget, payroll projections, and expenses. Schedules and creates daily and weekly activity log and task lists for maintenance and groundskeeping departments. Manages department schedules with an emphasis on managing overtime. Maintains and upholds standards and expectations of the company and community. Supervises work performed by property vendors to ensure completion. Maintains records of scheduled maintenance procedures. Obtains estimates for supplies and repair parts. Order parts and supplies as needed. Supervises staff's work to ensure common areas are maintained clean and free from debris. Supervises trash pick-up of all common areas and property. Responds to emergency maintenance requests as required. Reports deficiencies and repair needs around the property as observed. Promotes a safe working environment by observing all State, Federal and company safety rules, standards, and precautions. Collaborates with other departments in preparing rooms for meetings, and arranging decorations, and furniture for social or business functions. Other duties as assigned. Competencies; Supervisory Responsibility; this position will supervise the Maintenance department. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type This is a full-time position. Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property. Travel There may be some travel for meetings and trainings Required Experience and Education Minimum two (2) years general experience in building trades, repair and replacement maintenance or handy-work. Experience in supervising team members. Position requires occasional exposure to the outdoor climate and weather conditions. Must have the ability to drive for work purposes in case there is a need for the property urgently. Must have the ability to react and address all emergency situations in a timely manner. Must be available for emergency calls. Effective written and verbal communication skills. Must be able to provide professional written reports and make recommendations to the Property Manager and the Client on the maintenance needs of the property. Supervision Employee reports to the Property Manager of the Association. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Acts as the owner/resident's liaison between all aspects of the association. Respect all owner/residents' privacy, information, perspective, priorities, times, and resources. Maintain a warm and friendly demeanor at all times. Attends to owner/resident's personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident's belongings, if needed/requested. Preparation of unit for owner/resident arrival this includes stocking any groceries the owner/resident arranged to have delivered to the property and if approved by owner/resident, conduct a Unit Wellness Check. Service the owner/residents and guests with beverage requests in the Grand Lobby. Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly, if requested. Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events, if requested. Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident's needs, if requested. Resolve all owner/residents' concerns promptly. If unable report to management immediately for assistance. Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner. Establish relationships with local merchants and service providers as needed. Take part in maintaining a clean working environment. Maintain regular attendance in compliance with KWPM's standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association. Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform. Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction. Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association. Provides quality service to residents and guests. Produces any needed communications to meet Association request/needs. Supervision Employee reports directly to the Manager of Operations or in their absence directly to the Assistant General Manager of the community. Competencies Positive attitude and good communication skills, with excellent grooming standards. Commitment to delivering a high level of customer service. Flexibility to respond to a variety of different work situations and ability to work on your own. Work Environment The work environment will be indoors and outdoors, depending on the needs of the guest. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property. Required Education and Experience Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience. Working knowledge with computers and software used in an office environment. Must be able to communicate well and convey information and ideas clearly. Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. Must consistently exhibit the CAN-DO attitude. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.