Managing Supervisor jobs at L.A. Care Health Plan - 166 jobs

Salary Range: $77,265.00 (Min.) - $100,445.00 (Mid.) - $123,625.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care's mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. Job Summary The Supervisor, Customer Solution Center Appeals and Grievances is responsible for direct supervision and support of the team responsible for the intake, research, resolution, tracking, trending and reporting within the Appeals and Grievances department. This position will be accountable for leading and directing the work for the Appeals and Grievances department by monitoring the research, negotiation and resolution of all types of appeals and grievances to ensure thorough investigations are completed as outlined in the company policies and procedures. Provides support and ownership of cases identified as escalated, complex and/or multi-issue appeals and grievances on an as needed basis. Collaborates with internal departments to ensure timely resolution. This position will be responsible for analyzing and trending for all appeals and grievances. Responsible for the development and maintenance of the appeal and grievance Policies and Procedures, workflows, Member correspondence, and training as needed, or on an annual basis. The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports. Duties Evaluate daily reports to ensure individual and team Key Performance Indicators (KPIs), SLAs, Performance Scorecards meet regulatory requirements. Provide direction to staff for complex/sensitive member and provider inquiries, concerns, complaints, appeals, and grievances. Conduct weekly 1:1s with direct reports. Build and maintain strong working relationships with internal departments involved in appeal and grievance resolution. Development, maintenance and implementation of P&Ps, workflow and training. Audit preparation and providing recommendations for Corrective Action Plans from state regulatory agencies. Supervise staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others. Perform other duties as assigned. Duties Continued Education Required Bachelor's Degree In lieu of degree, equivalent education and/or experience may be considered. Education Preferred Master's Degree Experience Required: At least 3 years in a healthcare setting in Grievances and Appeals, Compliance, Claims or Call Center. At least 2 years of leading process, program, or staff or supervisory experience. Equivalency: Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement. Preferred: Previous experience in Managed Health, preferably in Customer Service, Appeals and Grievances and/or Claims. Skills Required: Ability to manage and organize large volumes of data. Knowledge of regulatory and accreditation entities and their requirements. Excellent verbal and written communication skills and interpersonal skills. Good working knowledge of licensure and regulatory requirements, and accreditation standards. Ability to work independently. Ability to solve complex issues and identify creative solutions. Computer ease and literacy with Microsoft Office (Word, Excel, Power Point, Access, and Visio). Licenses/Certifications Required Licenses/Certifications Preferred Required Training Physical Requirements Light Additional Information This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call. This position requires handling various caseloads and flexibility to adapt to changing priorities which may include but not limited to redistributed work assignments, team projects, and other priorities as assigned Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care offers a wide range of benefits including * Paid Time Off (PTO) * Tuition Reimbursement * Retirement Plans * Medical, Dental and Vision * Wellness Program * Volunteer Time Off (VTO) Nearest Major Market: Los Angeles Job Segment: Call Center Manager, Call Center Supervisor, Claims, Call Center, Customer Service, Insurance

The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. SCOPE: General oversight of the organization's records and documents management system and department. SUPERVISION: Works under the supervision of the Senior Manager Facilities Services and Records Management. Provides supervision to support staff (Office Assistants). EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added). 1. Provides leadership in accordance with the Agency's mission, vision and core values. 2. Administration of the Document Management Application. 3. Oversees all aspects of the Records and Document Management Department. Proper oversight of the scanned document quality within the organization. 4. Review scanned materials for quality and proper categorization - adjusting as necessary. 5. Implementation of processes and procedures to adhere to the laws and regulations in relation to Privacy Compliance. 6. Oversee the equitable assigning of tasks and the completion of the daily work by the support staff. 7. Assigns, reviews, approves the work of unit staff members, addresses performance concerns, hires, trains, directs, and evaluates unit staff. 8. Produce and maintain reports, correspondence, and various tracking logs as needed. 9. Design, create and implement any new process changes for special projects and new requirements as needed. 10. Collaborates and coordinates with a variety of departments including but not limited to: Case Management, Office Services, Community Services and Accounting. 11. Other managerial tasks as needed. EMPLOYMENT GUIDELINES Knowledge and Skills: Ability to manage time and prioritize workflow, highly motivated and deadline driven Ability to adapt to rapidly changing organizational and business issues is required Ability to take direction and work collaboratively with other departments throughout the organization Ability to interpret and explain written data to a wide range of audiences. Must have excellent verbal and written communication skills. High standard of attention to detail Intermediate MS Office skills to include Word, Excel, Outlook, PowerPoint and Access Experience in utilizing a document management application Supervision of staff preferred Education and Experience: Minimum five (5) years of experience performing administration, troubleshooting or support of business systems or applications. Minimum two (2) years' experience in a supervisory position required or Five (5) years of managing special assignments and projects can be substituted for supervisory experience. A valid California Driver's License or acceptable substitute is required for this position. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents Pre-Tax Flexible Spending Account for eligible health care expenses Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees No cost Vision plan for employees and eligible dependents Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees NLACRC offers two (2) deferred compensation plans - 457 and 403(b) Participate in the Public Service Loan Forgiveness program Participate in the Tuition Reimbursement Program Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time Holidays - NLACRC offers 12 paid holidays throughout the year Most positions are offered a hybrid - remote option (after 90-days continuous employment, at manager/supervisor's discretion) Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is exempt. Regular Salary - $85,257.00 - $116,021.90 Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. The Health Plan of San Joaquin is now hiring an experienced and dedicated Supervisor, Creative Services! Location: We are looking for someone who lives in our service area. (Must reside in California.) Remote: This is a remote position; however, must be able to attend onsite meetings, and as needed for business and community purposes. What You Will Be Doing: Under general supervision, the Creative Services Supervisor is responsible for development and maintenance of the website, the organization's print and digital collateral, member materials and other creative communications in a manner that adheres to brand standards and achieves marketing strategies within established turnaround times, quality and production goals, and regulatory standards. Work is varied and moderately complex and requires a moderate degree of discretion and independent judgment. Supervises Creative Services staff Our Vision: Continuously improve the health of our community. Our Mission: We provide healthcare value and advance wellness through community partnerships. Essential Functions: Plans and assigns work; monitors department workload to ensure mandated turnaround times are met; makes timely and effective adjustments. Identifies, monitors and analyzes appropriate metrics, including production, performance and inventory; develops timely and effective corrective action plans based on findings. Develops, executes and maintains business and tactical plans to achieve creative strategies. Ensures that regulatory requirements are applied to printed materials and digital applications. Develop printed and digital assets as needed to support workload as needed. Manage brand identity to ensure alignment with brand guidelines; leads or participates in brand management initiatives and committees. Identifies, evaluates, and recommends innovative print and digital solutions to improve customer engagement. Overseas, monitors, and assigns graphics design function, including digital and print. Develops or edits content used for marketing, member and organizational communications. Assists with development of strategies that support the organization's corporate goals and regulatory requirements. Develops, implements, and maintains department policies and procedures, makes recommendations for revisions, and communicates changes to appropriate individuals in a timely and effective manner. Assists in developing and monitoring department budget. Promotes and maintains an environment that supports HPSJ's strategy, vision, mission and values. Hires, supervises, and retains competent staff. Non-Essential Functions: Other duties as required. What You Bring: Knowledge, Skills, Abilities and Competencies Required Strong conceptual skills with a high-level sense of design, layout and typography. In-depth knowledge of applying style guides creatively while upholding brand identity. In-depth knowledge of graphic design processes. In-depth knowledge of social media design standards. In-depth knowledge of brand best practices in the market. Strong knowledge of best practices for designing effective, engaging, and persuasive content for print and digital communications. Strong knowledge of the principles and practices of marketing and sales. Strong knowledge and skilled in the use of web analytics software (Google Analytics). Basic knowledge of and ability to use software related to website development, including skills and expertise with WordPress, Adobe Creative Suite (including InDesign); Video (i.e., After Effects); HTML and Search Engine Optimization. Basic analytical skills, including the ability to interpret production reports. Decision quality: Makes good and timely decisions that keep the organization moving forward. Action oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. Resourcefulness: Secures and deploys resources effectively and efficiently; organizes people and resources to solve problems and identify opportunities. Directs work: Provides direction, delegates and removes obstacles to get work done. Plans and aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Optimizes work processes: Knows the most effective and efficient process to get things done, with a focus on continuous improvement; can develop, implement and maintain processes. Ensures accountability: Holds self and others accountable to meet commitments. Drives results: Consistently achieve results, even under tough circumstances. Organizational savvy: Maneuvers comfortably through complex policy, process and people- related organizational dynamics. Being resilient: Rebounds from setbacks and adversity when facing difficult situations. Courage: Steps up to address difficult issues, says what needs to be said. Situational adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Ability to communicate professionally, effectively and persuasively both orally and in writing to diverse individuals and groups and includes the ability to effectively explain complex information and develop and deliver presentations. Very strong interpersonal skills, including the ability to initiate, establish and maintain effective working relationships with diverse individuals at all levels, both inside and outside of HPSJ. Build partnerships and work collaboratively with others to meet shared objectives. Ability to read, interpret and apply complex written regulations, guidelines and other materials. Strong customer service skills. Demonstrated ability to articulate and support HPSJ's vision, mission, values and strategy, integrate into management practices, and foster their manifestation among staff. Demonstrated ability to supervise staff in a manner that maximizes employee performance and business results. Strong skills in Adobe Pro Software. Intermediate skills in Word, Excel and PowerPoint. Ability to speak and be understood in English. Ability to treat confidential information with appropriate discretion. What You Have: Education and Experience Required Bachelor's Degree in Marketing, Digital/Print or related; and At least four years' experience in graphics design, marketing communications or related field; and At least one year as a supervisor in a substantially similar position, or At least two years as a lead in a substantially similar position; or Equivalent combination of education and experience. Preferred At least six years' experience in graphics design, marketing communications, or related field. Healthcare, Managed Care experience. Licenses, Certifications Required Valid California driver license and reliable transportation or, the ability to obtain transportation on demand in the counties served by HPSJ if prohibited from getting a driver license due to a medically documented disability. What You Will Get: HPSJ Perks: Competitive salary Robust and affordable health/dental/vision with choices in providers Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee's birthday, and 9 paid holidays) CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan Two flexible spending accounts (FSAs) Employer-Paid Term Life and AD&D Insurance Employer-Paid Disability Insurance Employer-Paid Life Assistance Program Health Advocacy Supplemental medical, legal, identity theft protection Access to exclusive discount mall Education and training reimbursement in addition to employer-paid elective learning courses. A chance to work for an organization that is mission-driven - our members and community are at the core of everything we do. A shorter commute - if you're commuting from the Central Valley to the Bay Area. Visibility and variety - you have a chance to work with people at all levels of the organization, and work on diverse projects. Physical Demands Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel. We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit. HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics. Important Notice: This is not a contract between HPSJ and the employee performing the job. The duties listed in the may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. The Health Plan of San Joaquin is now hiring an experienced and dedicated Supervisor, Creative Services! Location: We are looking for someone who lives in our service area. (Must reside in California.) Remote: This is a remote position; however, must be able to attend onsite meetings, and as needed for business and community purposes. What You Will Be Doing: Under general supervision, the Creative Services Supervisor is responsible for development and maintenance of the website, the organization's print and digital collateral, member materials and other creative communications in a manner that adheres to brand standards and achieves marketing strategies within established turnaround times, quality and production goals, and regulatory standards. Work is varied and moderately complex and requires a moderate degree of discretion and independent judgment. Supervises Creative Services staff Our Vision: Continuously improve the health of our community. Our Mission: We provide healthcare value and advance wellness through community partnerships. Essential Functions: Plans and assigns work; monitors department workload to ensure mandated turnaround times are met; makes timely and effective adjustments. Identifies, monitors and analyzes appropriate metrics, including production, performance and inventory; develops timely and effective corrective action plans based on findings. Develops, executes and maintains business and tactical plans to achieve creative strategies. Ensures that regulatory requirements are applied to printed materials and digital applications. Develop printed and digital assets as needed to support workload as needed. Manage brand identity to ensure alignment with brand guidelines; leads or participates in brand management initiatives and committees. Identifies, evaluates, and recommends innovative print and digital solutions to improve customer engagement. Overseas, monitors, and assigns graphics design function, including digital and print. Develops or edits content used for marketing, member and organizational communications. Assists with development of strategies that support the organization's corporate goals and regulatory requirements. Develops, implements, and maintains department policies and procedures, makes recommendations for revisions, and communicates changes to appropriate individuals in a timely and effective manner. Assists in developing and monitoring department budget. Promotes and maintains an environment that supports HPSJ's strategy, vision, mission and values. Hires, supervises, and retains competent staff. Non-Essential Functions: Other duties as required. What You Bring: Knowledge, Skills, Abilities and Competencies Required Strong conceptual skills with a high-level sense of design, layout and typography. In-depth knowledge of applying style guides creatively while upholding brand identity. In-depth knowledge of graphic design processes. In-depth knowledge of social media design standards. In-depth knowledge of brand best practices in the market. Strong knowledge of best practices for designing effective, engaging, and persuasive content for print and digital communications. Strong knowledge of the principles and practices of marketing and sales. Strong knowledge and skilled in the use of web analytics software (Google Analytics). Basic knowledge of and ability to use software related to website development, including skills and expertise with WordPress, Adobe Creative Suite (including InDesign ); Video (i.e., After Effects); HTML and Search Engine Optimization. Basic analytical skills, including the ability to interpret production reports. Decision quality: Makes good and timely decisions that keep the organization moving forward. Action oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. Resourcefulness: Secures and deploys resources effectively and efficiently; organizes people and resources to solve problems and identify opportunities. Directs work: Provides direction, delegates and removes obstacles to get work done. Plans and aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Optimizes work processes: Knows the most effective and efficient process to get things done, with a focus on continuous improvement; can develop, implement and maintain processes. Ensures accountability: Holds self and others accountable to meet commitments. Drives results: Consistently achieve results, even under tough circumstances. Organizational savvy: Maneuvers comfortably through complex policy, process and people- related organizational dynamics. Being resilient: Rebounds from setbacks and adversity when facing difficult situations. Courage: Steps up to address difficult issues, says what needs to be said. Situational adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Ability to communicate professionally, effectively and persuasively both orally and in writing to diverse individuals and groups and includes the ability to effectively explain complex information and develop and deliver presentations. Very strong interpersonal skills, including the ability to initiate, establish and maintain effective working relationships with diverse individuals at all levels, both inside and outside of HPSJ. Build partnerships and work collaboratively with others to meet shared objectives. Ability to read, interpret and apply complex written regulations, guidelines and other materials. Strong customer service skills. Demonstrated ability to articulate and support HPSJ's vision, mission, values and strategy, integrate into management practices, and foster their manifestation among staff. Demonstrated ability to supervise staff in a manner that maximizes employee performance and business results. Strong skills in Adobe Pro Software. Intermediate skills in Word, Excel and PowerPoint. Ability to speak and be understood in English. Ability to treat confidential information with appropriate discretion. What You Have: Education and Experience Required Bachelor's Degree in Marketing, Digital/Print or related; and At least four years' experience in graphics design, marketing communications or related field; and At least one year as a supervisor in a substantially similar position, or At least two years as a lead in a substantially similar position; or Equivalent combination of education and experience. Preferred At least six years' experience in graphics design, marketing communications, or related field. Healthcare, Managed Care experience. Licenses, Certifications Required Valid California driver license and reliable transportation or, the ability to obtain transportation on demand in the counties served by HPSJ if prohibited from getting a driver license due to a medically documented disability. What You Will Get: HPSJ Perks: Competitive salary Robust and affordable health/dental/vision with choices in providers Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee's birthday, and 9 paid holidays) CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan Two flexible spending accounts (FSAs) Employer-Paid Term Life and AD&D Insurance Employer-Paid Disability Insurance Employer-Paid Life Assistance Program Health Advocacy Supplemental medical, legal, identity theft protection Access to exclusive discount mall Education and training reimbursement in addition to employer-paid elective learning courses. A chance to work for an organization that is mission-driven - our members and community are at the core of everything we do. A shorter commute - if you're commuting from the Central Valley to the Bay Area. Visibility and variety - you have a chance to work with people at all levels of the organization, and work on diverse projects. Physical Demands Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel. We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit. HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics. Important Notice : This is not a contract between HPSJ and the employee performing the job. The duties listed in the may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. The Health Plan of San Joaquin is now hiring an experienced and dedicated Supervisor, Creative Services! Location: We are looking for someone who lives in our service area. (Must reside in California.) Remote: This is a remote position; however, must be able to attend onsite meetings, and as needed for business and community purposes. What You Will Be Doing: Under general supervision, the Creative Services Supervisor is responsible for development and maintenance of the website, the organization's print and digital collateral, member materials and other creative communications in a manner that adheres to brand standards and achieves marketing strategies within established turnaround times, quality and production goals, and regulatory standards. Work is varied and moderately complex and requires a moderate degree of discretion and independent judgment. Supervises Creative Services staff Our Vision: Continuously improve the health of our community. Our Mission: We provide healthcare value and advance wellness through community partnerships. Essential Functions: Plans and assigns work; monitors department workload to ensure mandated turnaround times are met; makes timely and effective adjustments. Identifies, monitors and analyzes appropriate metrics, including production, performance and inventory; develops timely and effective corrective action plans based on findings. Develops, executes and maintains business and tactical plans to achieve creative strategies. Ensures that regulatory requirements are applied to printed materials and digital applications. Develop printed and digital assets as needed to support workload as needed. Manage brand identity to ensure alignment with brand guidelines; leads or participates in brand management initiatives and committees. Identifies, evaluates, and recommends innovative print and digital solutions to improve customer engagement. Overseas, monitors, and assigns graphics design function, including digital and print. Develops or edits content used for marketing, member and organizational communications. Assists with development of strategies that support the organization's corporate goals and regulatory requirements. Develops, implements, and maintains department policies and procedures, makes recommendations for revisions, and communicates changes to appropriate individuals in a timely and effective manner. Assists in developing and monitoring department budget. Promotes and maintains an environment that supports HPSJ's strategy, vision, mission and values. Hires, supervises, and retains competent staff. Non-Essential Functions: Other duties as required. What You Bring: Knowledge, Skills, Abilities and Competencies Required Strong conceptual skills with a high-level sense of design, layout and typography. In-depth knowledge of applying style guides creatively while upholding brand identity. In-depth knowledge of graphic design processes. In-depth knowledge of social media design standards. In-depth knowledge of brand best practices in the market. Strong knowledge of best practices for designing effective, engaging, and persuasive content for print and digital communications. Strong knowledge of the principles and practices of marketing and sales. Strong knowledge and skilled in the use of web analytics software (Google Analytics). Basic knowledge of and ability to use software related to website development, including skills and expertise with WordPress, Adobe Creative Suite (including InDesign ); Video (i.e., After Effects); HTML and Search Engine Optimization. Basic analytical skills, including the ability to interpret production reports. Decision quality: Makes good and timely decisions that keep the organization moving forward. Action oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. Resourcefulness: Secures and deploys resources effectively and efficiently; organizes people and resources to solve problems and identify opportunities. Directs work: Provides direction, delegates and removes obstacles to get work done. Plans and aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Optimizes work processes: Knows the most effective and efficient process to get things done, with a focus on continuous improvement; can develop, implement and maintain processes. Ensures accountability: Holds self and others accountable to meet commitments. Drives results: Consistently achieve results, even under tough circumstances. Organizational savvy: Maneuvers comfortably through complex policy, process and people- related organizational dynamics. Being resilient: Rebounds from setbacks and adversity when facing difficult situations. Courage: Steps up to address difficult issues, says what needs to be said. Situational adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Ability to communicate professionally, effectively and persuasively both orally and in writing to diverse individuals and groups and includes the ability to effectively explain complex information and develop and deliver presentations. Very strong interpersonal skills, including the ability to initiate, establish and maintain effective working relationships with diverse individuals at all levels, both inside and outside of HPSJ. Build partnerships and work collaboratively with others to meet shared objectives. Ability to read, interpret and apply complex written regulations, guidelines and other materials. Strong customer service skills. Demonstrated ability to articulate and support HPSJ's vision, mission, values and strategy, integrate into management practices, and foster their manifestation among staff. Demonstrated ability to supervise staff in a manner that maximizes employee performance and business results. Strong skills in Adobe Pro Software. Intermediate skills in Word, Excel and PowerPoint. Ability to speak and be understood in English. Ability to treat confidential information with appropriate discretion. What You Have: Education and Experience Required Bachelor's Degree in Marketing, Digital/Print or related; and At least four years' experience in graphics design, marketing communications or related field; and At least one year as a supervisor in a substantially similar position, or At least two years as a lead in a substantially similar position; or Equivalent combination of education and experience. Preferred At least six years' experience in graphics design, marketing communications, or related field. Healthcare, Managed Care experience. Licenses, Certifications Required Valid California driver license and reliable transportation or, the ability to obtain transportation on demand in the counties served by HPSJ if prohibited from getting a driver license due to a medically documented disability. What You Will Get: HPSJ Perks: Competitive salary Robust and affordable health/dental/vision with choices in providers Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee's birthday, and 9 paid holidays) CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan Two flexible spending accounts (FSAs) Employer-Paid Term Life and AD&D Insurance Employer-Paid Disability Insurance Employer-Paid Life Assistance Program Health Advocacy Supplemental medical, legal, identity theft protection Access to exclusive discount mall Education and training reimbursement in addition to employer-paid elective learning courses. A chance to work for an organization that is mission-driven - our members and community are at the core of everything we do. A shorter commute - if you're commuting from the Central Valley to the Bay Area. Visibility and variety - you have a chance to work with people at all levels of the organization, and work on diverse projects. Physical Demands Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel. We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit. HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics. Important Notice : This is not a contract between HPSJ and the employee performing the job. The duties listed in the may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.

The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives direction from the Clinical Services Director. Provides supervision to staff Psychologists, intake case managers and associates, and assigned support staff as well as supervision of vendor clinicians who perform psychological and psych-social assessments. The Position and Job Summary Ensures successful delivery of clinical and service programs, including diagnostic assessment programs. It includes the following. Assigned duties may vary and other duties may be assigned. • Oversees diagnostic assessment process applicants for services, ensures that statutory requirements for eligibility determination are met. Understands and applies Lanterman Act and Early Start eligibility guidelines. Provides expert testimony in due process cases as relevant to scope of expertise. • Provide psychological assessment or evaluation services to Agency consumers and applicants for services utilizing current assessment instruments and best practices. • Hires and trains and provides oversight to intake and psychological department staff (Chatsworth, AV) and contract clinicians. Assigns work, evaluates results, ensures quality of work, and consults with staff on complex service issues. Ensures that department staff complete work assignments with in program timelines and agency service standards with emphasis on providing professional and quality customer service. Participates and or coordinates interdisciplinary clinical teams, including eligibility team. • Collaboration and outreach with external community and governmental agencies as relevant to scope of expertise. • Provides expert testimony in appeal eligibility cases • Serves on the agency management team, may provide staff support to committees of the Board of Trustees. Employment Standards To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: • Psy.D. or Ph.D. from an APA accredited college or university in psychology, and • Three years of related, professional experience providing testing, diagnostic evaluation, service recommendation, and consultation to people with developmental disabilities, physical disabilities, or emotional disturbances. • At least 3 to 5 years of supervision of non-exempt staff. Skills and Abilities Psychodiagnostics evaluations with the developmentally disabled of all ages, DSM IVTR and differential diagnosis, best practice assessment for intellectual disability, autism and autism spectrum disorders, behavioral intervention with the developmentally disabled, laws and ethics governing the practice of psychology, California state laws and regulations regarding eligibility and services for the developmentally disabled Knowledge of generally accepted accounting principles, procedures and terminology, accounts payable and accounts receivable systems, general ledger systems, and bank reconciliation. • Auditing, training, research and forecasting, data analysis, report preparation and presentation skills. • Ability to operate a computer and enter data accurately. • Advanced Microsoft Excel skills. Essential Requirements Valid California Driver's License and reliable transportation, or acceptable substitute and a current, unrestricted California Psychology License are required. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. • Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents • Pre-Tax Flexible Spending Account for eligible health care expenses • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees • No cost Vision plan for employees and eligible dependents • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees • NLACRC offers two (2) deferred compensation plans - 457 and 403(b) • Participate in the Public Service Loan Forgiveness program • Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time • Holidays - NLACRC offers 12 paid holidays throughout the year • Most positions are offered a hybrid - remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is exempt. Salary range $137,487.24 - $185,607.72 annually. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Department: Consumer Services Supervisor - Adult 6 (San Fernando Valley) SCOPE: Responsible for ensuring delivery of quality information and services in assigned unit. SUPERVISION: Receives supervision from the Consumer Services Director, provides general supervision to Service Coordinators, Service Coordinator Associates, Secretaries and other assigned staff. EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added.) 1. Assigns, reviews and approves work of unit staff members. Advises staff on resolution of complex service issues. 2. Represents the unit and/or company in dealings with service providers, other community and governmental agencies, community groups. 3. Hires, trains, directs, and evaluates unit staff. 4. Provides intra- and inter-departmental leadership in service planning and provision, participates in company management team, may serve as staff support for Board of Trustees' committees and may be assigned to serve as senior staff in supervisor's absence. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge: Developmental disabilities; Regional center (or related company) practices; Computer usage; Management and supervisory principles and practices. Experience with the legal system and related forensic issues, developmental centers, and dual diagnoses inclusive of mental health services/resources preferred. Skills: Decision making; Analysis of complex material; experience with database software; Oral and written presentation; Clear communication of complex material; Staff development and leadership; Working effectively with diverse groups of people. EDUCATION AND EXPERIENCE: Bachelor's Degree in psychology, social work, sociology, or related human services field or in a related field Five years of Regional Center experience Or Master's Degree in psychology, social work, sociology, or related human services field or in a related field Two years of related professional/leadership experience Or Master's Degree in an unrelated field Three to five years of related professional/leadership experience Three years of professional experience should include service coordination at a Regional Center or related experiences Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred. A valid CDL and transportation, or acceptable substitute, required for this position. NLACRC Offers an Excellent Benefits Package: We offer employees a variety of health and dental plans. • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. • Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents • Pre-Tax Flexible Spending Account for eligible health care expenses • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees • No cost Vision plan for employees and eligible dependents • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees • NLACRC offers two (2) deferred compensation plans - 457 and 403(b) • Participate in the Public Service Loan Forgiveness program • Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time • Holidays - NLACRC offers 12 paid holidays throughout the year • Most positions are offered a hybrid - remote option Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. COMPENSATION: This position is exempt. Salary range $87,661.06 - $124,259.46 Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives direction from the Clinical Services Director. Provides supervision to staff Psychologists, intake case managers and associates, and assigned support staff as well as supervision of vendor clinicians who perform psychological and psych-social assessments. The Position and Job Summary Ensures successful delivery of clinical and service programs, including diagnostic assessment programs. It includes the following. Assigned duties may vary and other duties may be assigned. • Oversees diagnostic assessment process applicants for services, ensures that statutory requirements for eligibility determination are met. Understands and applies Lanterman Act and Early Start eligibility guidelines. Provides expert testimony in due process cases as relevant to scope of expertise. • Provide psychological assessment or evaluation services to Agency consumers and applicants for services utilizing current assessment instruments and best practices. • Hires and trains and provides oversight to intake and psychological department staff (Chatsworth, AV) and contract clinicians. Assigns work, evaluates results, ensures quality of work, and consults with staff on complex service issues. Ensures that department staff complete work assignments with in program timelines and agency service standards with emphasis on providing professional and quality customer service. Participates and or coordinates interdisciplinary clinical teams, including eligibility team. • Collaboration and outreach with external community and governmental agencies as relevant to scope of expertise. • Provides expert testimony in appeal eligibility cases • Serves on the agency management team, may provide staff support to committees of the Board of Trustees. Employment Standards To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: • Psy.D. or Ph.D. from an APA accredited college or university in psychology, and • Three years of related, professional experience providing testing, diagnostic evaluation, service recommendation, and consultation to people with developmental disabilities, physical disabilities, or emotional disturbances. • At least 3 to 5 years of supervision of non-exempt staff. Skills and Abilities Psychodiagnostics evaluations with the developmentally disabled of all ages, DSM IVTR and differential diagnosis, best practice assessment for intellectual disability, autism and autism spectrum disorders, behavioral intervention with the developmentally disabled, laws and ethics governing the practice of psychology, California state laws and regulations regarding eligibility and services for the developmentally disabled Knowledge of generally accepted accounting principles, procedures and terminology, accounts payable and accounts receivable systems, general ledger systems, and bank reconciliation. • Auditing, training, research and forecasting, data analysis, report preparation and presentation skills. • Ability to operate a computer and enter data accurately. • Advanced Microsoft Excel skills. Essential Requirements Valid California Driver's License and reliable transportation, or acceptable substitute and a current, unrestricted California Psychology License are required. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. • Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents • Pre-Tax Flexible Spending Account for eligible health care expenses • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees • No cost Vision plan for employees and eligible dependents • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees • NLACRC offers two (2) deferred compensation plans - 457 and 403(b) • Participate in the Public Service Loan Forgiveness program • Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time • Holidays - NLACRC offers 12 paid holidays throughout the year • Most positions are offered a hybrid - remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is exempt. Salary range $137,487.24 - $185,607.72 annually. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Reporting to the Senior Director of Enterprise Applications, the Application Support Manager provides leadership and direction for the reliable, efficient, and innovative delivery of applications that enable Chico State's administrative and business operations (e.g., ID card system, Adobe Sign, ticketing system, and applications used in specific functional areas). The manager leads a team of IT professionals responsible for supporting and enhancing a diverse portfolio of university systems, ensuring that projects, implementations, upgrades, and integrations are executed effectively and aligned with institutional priorities. This role builds strong partnerships across the Division of IT, with campus stakeholders and external vendors, to drive strategic technology investments, continuous improvement, and user satisfaction. The manager fosters a culture of collaboration, accountability, and service excellence in support of the University's mission and IT Strategic Plan. Required Education and Experience: Equivalent to a bachelor's degree from an accredited institution in Information Technology, Computer Science, Information Systems, Business Administration, or a related field. AND Three (3) or more years of experience managing or leading IT application support or development teams. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: - Experience with enterprise application ecosystems or integrations. - Experience with ITIL or other service management frameworks. - Demonstrated commitment to EDI and customer service excellence. Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm Anticipated Hiring Range: $90,00 - $110,000 per year. Salary commensurate with education and experience of the individual selected. Benefits: This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf Additional Information: California State University, Chico, in accordance with CSU policy, may require that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates. The person holding this position is considered a “General Mandated Reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 (revised July 21, 2017) as a condition of employment. The duties of this position will include participation in a decision that may have a material/financial benefit to the incumbent. Therefore, this is a “designated position” under the California State University's Conflict of Interest Code, and the incumbent will be required to file a Form 700: Statement of Economic Interest and is subject to the regulations of the Fair Political Practices Commission. (Group/Category: Information Technology and Support Services-Manager (all levels) - 1,2) This position is a Higher Education Employer-Employee Relations Act (HEERA) designated managerial position and comes under the Management Personnel Plan (MPP) of the California State University. Individuals appointed to management positions serve at the pleasure of the President or designee. They are excluded from the collective bargaining process, are not subject to probationary service, and do not receive tenure or permanent status. This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA). About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). CSU, Chico's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person at CSU, Chico Police Department or by calling 530-898-5555. It is also available on the web at Annual Security & Fire Safety Report. Open Until Filled (Review of Applications will begin 02/06/26. Applications received after that date may be considered.)

The County of San Mateo Human Services Agency (HSA) is seeking qualified applicants for the position of Human Services Supervisor, specifically in the Economic Self-Sufficiency (ESS) branch. In general, Human Services Supervisors: * Supervise professional, technical, and support staff. * Monitor programs and staff performance. * Train staff in work policies and procedures. * Prepare and conduct in-service program and procedural training. * Support, assist, and guide workers in difficult situations, including contacts with clients. * Ensure compliance with program regulations and Agency policies and procedures. * Utilize innovative and creative methods to supervise and motivate staff. * Promote the Human Services Agency values. * Collaborate with other County departments and community partners in meeting the needs of the clients. Currently, there is one vacancy in the Economic Self Sufficiency (ESS) branch. The primary responsibilities of the Human Services Supervisors in ESS will be to: * Supervise Benefits Analyst staff responsible for administering and delivering ESS programs including CalFresh, CalWORKs, Medi-Cal, General Assistance, CAPI, and Foster Care (which can include Adoption Assistance, Guardianship, Wraparound, Non-Minor Dependents, Former Foster Youth Med-Cal, and Protective Child Care) * Monitor timely and accurate processing of eligibility case work. * Ensure a high quality client experience. * Provide leadership and guidance in projects supporting ESS initiatives and priorities. * Act as a specialist in the various ESS programs by interpreting regulations and providing programmatic guidance and training to staff members. The ideal candidate will be: * A strong, effective, and highly-organized leader, experienced and skilled at developing productive work teams and use creative and constructive methods to energize and motivate staff members to greater accomplishments. * A self-starter, able to work effectively with minimal supervision. * A "big picture thinker", willing to experiment with new ideas and take reasonable risks. * An analytical and systems thinker, experienced at utilizing data to make sound decisions. * An effective problem-solver, skilled at identifying issues and taking actions. * A proven collaborator, able to build and expand networks of engaged and involved community members. * A successful innovator, willing to share ideas to redesign processes to achieve the best outcomes. * Client focused, able to effectively respond to client needs and demands. * Computer savvy, able to incorporate modern technology to enhance delivery of services. * The ideal candidate will also have knowledge of principles and practices of organizational efficiency and possess knowledge of and experience with strength-based supervision, to develop and maintain various programs in collaboration with community partners to provide services to the public. Note: The list generated from this recruitment could be used to fill future Human Services Supervisor vacancies in other HSA branches. If you have strong supervisory skills and experience in monitoring programs that provide human services, you are encouraged to apply. County Status: An applicant must be a current County of San Mateo employee in the Human Services Agency with at least six months (1040 hours) of continuous service in a classified regular, probationary or extra-help/ limited term position prior to the final filing date. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of professional level administrative or programmatic experience in a human services or related program. Knowledge of: * Principles and practices of employee supervision and training. * Principles and practices of public administration and management. * Principles and practices of the specific program areas to which assigned. * Principles and practices of contract development, negotiation and monitoring. * Principles, practices, and techniques of administrative and programmatic research and analysis. * Functions of public social services and agencies and the interrelationships of the various disciplines in the human services field. * Applicable federal, state and local laws, rules and regulations, and County and program policies and guidelines related to the program area. * Computer applications related to the work; office administrative practices and procedures, including records management and the operation of standard office equipment. * Public and community resources and programs. * Methods of providing human services effectively. * Principles of engaging community and other partners in the provision of social services. Skill/Ability to: * Plan, assign, supervise, review and evaluate the work of others. * Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors. * Administer and coordinate human services programs. * Coordinate individual and group efforts. * Foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions. * Supervise the development and evaluation of proposals and negotiation of contracts and agreements. * Develop, monitor and analyze budgets and program performance. * Supervise administrative and programmatic research and analysis. * Analyze, interpret, and apply various regulations and requirements. * Organize, manage, and monitor cases and maintain accurate files, records and statistics. * Write and interpret reports. * Analyze information and situations and use sound independent judgment to make decisions and determine appropriate courses of action. * Deal tactfully and effectively with a variety of individuals who may be emotional, hostile or irate. * Establish and maintain effective and cooperative working relationships with those contacted in the course of the work. * Communicate effectively orally and in writing with people of diverse backgrounds and cultures. Departmental Promotional Only. Only current County of San Mateo employees in the Human Services Agency with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/ limited term position prior to the final filing date may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Based solely on the information provided in the application materials, specifically the responses to the supplemental questions, an application screening committee will select those applicants whose education, training and experience most closely matches the needs of the department. Because of this process, all applicants who meet the minimum qualifications does not guarantee advancement in the next phase of the examination process. Those selected will be invited to a panel board examination (weight: 100%) which may include a writing and/or performance exercise(s) given before, during or after the interview. Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click on the 'Apply' button. If you are not on the County's website, please go to *********************** to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Monday, January 26, 2026 at 11:59 p.m. PST Application Screening: Tuesday, January 27, 2026 Combined Panel Interviews: Wednesday, February 4, 2026 About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community. Analyst: Arlene Cahill (Human Services Supervisor - G232)

The City of Laguna Beach Police Department is seeking a skilled and motivated Support Services Supervisor to lead and oversee critical administrative and operational functions that support public safety services. This position plays a key role in supervising professional staff, ensuring compliance with applicable laws and regulations, and maintaining efficient workflows across assigned support service units. This role will oversee Communications/Dispatch and may oversee Records. The ideal candidate is a collaborative leader with strong organizational skills, sound judgment, and experience in a public safety or professional office environment. This is an excellent opportunity to contribute to a high-performing Police Department while supporting essential services that serve the community every day. What You'll Be Great At * Supervising and supporting support services staff * Communicating effectively with staff, leadership, agencies, and the public * Managing daily operations for Communications and/or Records * Ensuring compliance with applicable laws, policies, and regulations * Scheduling, training, and evaluating staff performance * Developing and maintaining procedures and workflows * Handling confidential and sensitive information with discretion * Managing multiple priorities, projects, and deadlines Apply now to be part of the first review! Applications will be accepted on a continuous basis, with the first review on February 6, 2026. The normal duties for this position can be found in the job description Supervisor of Support Services. The working title is Support Services Supervisor. They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Any combination of education and training demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Equivalent to an Associate's degree or higher from an accredited college or university with major coursework in business administration, public administration, criminal justice, information technology, or a related field. Experience: Five (5) years of increasingly responsible experience in a professional office or public safety environment, including at least two (2) years in a lead or supervisory role. License/Certificate Requirements: Possession of a valid California Class C driver's license with an acceptable driving record. Certification: Depending on functional assignment, possession of or ability to obtain a POST (Peace Officer Standards and Training) within 12 months of appointment, as applicable: * Dispatcher Supervisor Certificate for Communications assignments; and/or * Records Supervisor Certificate for Records assignments. Preferred Experience: * Experience working in a public safety dispatch center, including familiarity with CAD systems, radio communications, and POST/DOJ requirements for dispatch operations. * Experience in police records operations, records management systems (RMS), Public Records Act compliance, and knowledge of Department of Justice (DOJ) and Federal Bureau of Investigations (FBI) regulations related to records handling. This recruitment will establish an eligibility list that may be used to fill future vacancies in the same or lower classifications. Application Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis with a first review on February 6, 2026. Applications will be screened carefully, and selected applicants will be invited to participate in the Structured Panel Interview. Additional job-related skills testing may be used to assess an applicant's ability to perform successfully in this position. All those candidates passing each exam component will be placed on an employment eligibility list. The appointing hiring authority will further review the job-related qualifications of those deemed eligible for hire before making selection decisions. The selection process may be modified based on the needs of the City. Pre-employment Process: A candidate selected for this position must successfully a complete police background investigation including a fingerprint check and polygraph examination, a thorough reference check/employment verification, and a pre-employment medical exam including a drug test. Why work for Laguna Beach: Laguna Beach is a beautiful coastal city located in Orange County, California, with a vibrant art scene and cultural events. We offer competitive compensation and benefits packages, including City paid health insurance for employees, alternative work schedules, wellness programs and more! The City has a strong commitment to its employees, providing opportunities for professional growth and development through training and education programs. Equal Opportunity Employer: The City of Laguna Beach is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. EEO/ADA. Click here:Police Department Common Disqualifiers

This Postition is for DSH- Coalinga Supervises physicians and other professional personnel giving psychiatric care to mentally ill individuals; gives psychiatric services to such individuals, and do other related work. For more information regarding the duties for this particular classification, please refer to the Duty Statement attached to this Job Bulletin Click on the link to complete the Department of State Hospitals Recruitment Survey:?DSH Recruitment Survey You will find additional information about the job in the Duty Statement. Working Conditions This position will be located on-site at DSH-Coalinga. this position is mainly remote. On site occasionally/as needed. Employee will need proximity to San Mateo for lectures, which will be a combination of both in person and remote. The employee is required to work any shift and schedule in a variety of settings throughout the hospital and may be required to work overtime and float to other work locations as determined by the operational needs of the hospital. This advertisement will be used for this and other vacancies that may occur during this posting and future Permanent/Full-time and/or Limited Term/Full-time vacancies that may occur at Department of State Hospitals - Coalinga. Limited term positions established for 12 months may be extended to 24 months or may become permanent. Minimum Requirements You will find the Minimum Requirements in the Class Specification. * SENIOR PSYCHIATRIST (SUPERVISOR) Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-505678 Position #(s): 437-000-7609-XXX Working Title: Psychiatrist Supervisor - Clinical - Hybrid - Remote - Forensics Classification: SENIOR PSYCHIATRIST (SUPERVISOR) $22,143.00 - $31,458.00 T $25,849.00 - $30,724.00 U $26,409.00 - $31,458.00 V New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Fresno County Telework: Telework Job Type: Permanent, Full Time Department Information DSH-Coalinga opened in 2005 and began treating forensically committed patients, mostly of which are sexually violent predators. It is a self-contained psychiatric hospital constructed with a security perimeter. California Department of Corrections and Rehabilitation (CDCR) provides perimeter security as well as transportation of patients to outside medical services and court proceedings. The ACGME-accredited Forensic Psychiatry Fellowship based at Coalinga State Hospital and San Mateo County Behavioral Health and Recovery Services is seeking a full-time Program Director. The fellowship strives for excellence in the provision of care to court-involved adults and youth with mental health issues, including those with co-occurring substance use disorders. The Program Director will work with DSH forensic psychiatrists and administration to finalize curriculum in preparation to begin training their first class of fellows on July 1, 2026. The Program Director will work remotely except for when conducting weekly didactics in San Mateo County and occasional visits to Coalinga State Hospital. Applicants must be boarded in both general and forensic psychiatry. Prior experience in teaching residents/fellows and/or academic program administration is preferred but is not required. Department Website: ************** Special Requirements * The position(s) require(s) a Drug Screening be passed prior to being hired. * The position(s) require(s) a Background Investigation be cleared prior to being hired. * The position(s) require(s) Medical Clearance prior to being hired. * The position(s) require(s) a(n) Medical License License. You will be required to provide a copy of your license prior to being hired. To be considered for this Job Opportunity, applicants must have permanent civil service status, be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. IF YOU DO NOT HAVE ELIGIBILITY, YOU MUST TAKE THE EXAM. Please visit the CalHR website to find information on the Senior Psychiatrist Supervisor Exam. The Exam Bulletin can be found using the following link: CalCareers Please note, by submitting your application to this vacancy posting, you will automatically be processed through the exam portion if you do not have lateral or reinstatement eligibility. Coalinga State Hospital is accepting applications for this recruitment continuously. This advertisement will remain posted until the position(s) have been filled. Cut-off-date for this recruitment will be every other Friday commencing January 30, 2026. Applications may be processed on a flow basis prior to the cut-off-date to meet the hiring needs of the department. Applicants must meet the minimum qualifications and have eligibility by the application received date to be invited to participate in the next available scheduled interview and/or processed for conditional hire. Unless otherwise requested by the candidate, all communications and correspondence regarding this recruitment from our agency will be sent electronically via your CalCareers account and/or email listed on your State Application, STD. 678. It is the applicant's responsibility to check their email inbox, including junk/spam emails for any correspondence regarding their application status. In addition, applicants are encouraged to keep their CalCareers profile updated with a current telephone number, mailing address, and email. Applicants must be boarded in both general and forensic psychiatry. Application Instructions Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: Until Filled Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of State Hospitals Coalinga State Hospital Attn: Erica Bravo HR-AB-258 PO Box 5002 Coalinga, CA 93210 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of State Hospitals Department of State Hospitals - Coalinga Human Resources (Office Number AB258). 24511 W. Jayne Ave. Coalinga, CA 93210-5002 08:00 AM - 04:15 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is optional. It may be included, but is not required. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of PC 2684, PC 2962, PC 1026, SVP, and Conservatorship commitments. Experience with teaching and/or academic training program administration is encouraged but not a requirement. All state civil service employees are currently subjected to a mandatory Personal Leave Program (PLP), which entails a reduction in monthly gross salary but provides PLP leave credits in lieu of Pay through June 20, 2027. The amount of salary reduction is dependent upon the classification and associated union Bargaining Unit (BU). The BU for this position is NAME UNION, subject to PERCENTAGE in salary reduction, accruing approximately 3-5 hours of PLP each month. Benefits The State of California offers a comprehensive benefits package that includes Health Benefits, Vision, Dental, Retirement and an array of other options. For more information on the benefits offered by the State of California you can visit the California Department of Human Resources web site: **************************************************************** Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: ************** Human Resources Contact: Erica Bravo ************** ********************** Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Office of Human Rights ************** ****************** California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

San Francisco/Peninsula Job Type Full-Time Close Date 2/13/2026 at 5pm or until 50 applicants Salary $8,310.00-$9,911.00 Monthly Additional Questionnaires Pre-qualification and Supplemental About San Mateo San Mateo is a city of more than 100,000 residents located in San Mateo County, California, on the San Francisco Peninsula. One of the City's strengths is its diversity, both in the ethnic makeup and the physical development of the community. San Mateo has a vibrant business and retail environment with national and international businesses, two major shopping centers and an active downtown. You would be joining over 500 people whose mission it is to serve the San Mateo community with a collaborative, innovative and professional spirit. We are looking for someone who embodies our shared values of respect, creativity, inclusivity, transparency, and integrity in their words and actions. Look at some of the reasons why the City of San Mateo is a great place to work, ***************************** View all openings Share Please review the special instructions before applying for this job opportunity. Apply for Job Interested Location 330 West 20th Avenue San Mateo, 94402 Description The City of San Mateo Parks and Recreation Department is looking for highly qualified, experienced Community Services Supervisors The Department The Parks and Recreation Department's mission is to enhance the quality of life and strengthen the bonds of community by providing an appropriate mix of safe, well-maintained and well-designed parks, open spaces, and community center facilities that are accessible for all residents; provide enriching leisure opportunities for all age groups; and to preserve and protect the City's natural resources, including its urban forest, public open spaces, and landscaped medians and islands. As a Community Services Supervisor, you will play a vital role in the Recreation Division. Through your leadership, you will have the opportunity to provide a wide range of programs and services. We are seeking a motivated candidate to join our diverse and passionate team dedicated to providing exceptional public service. There are 5 Community Services Supervisor assignments within the Recreation Division: * Athletics, Aquatics, and Recreation Center Supervisor * Senior Services and Recreation Center Supervisor * Youth Services, Seasonal Camps, Pre-school, and Recreation Center Supervisor * Contract Classes, Contract Management, and Recreation Center Supervisor * Special Events and Public Outreach Supervisor This recruitment is to fill one (1) vacant position. This employment list may be used for any of the Community Services Supervisor vacancies as they occur while the employment list is active. Look to some of the reasons why the City of San Mateo is a great place to work: ******************************************* The Position The Community Services Supervisor is responsible for all aspects of direct coordination and supervision of one or more significant program areas within one of the Community Services Division's major program Sections, and for assisting the Community Services Section Manager with the overall direction and supervision of the Section. Depending upon assignment, duties may include, but are not limited to the following: * Supervise, schedule, train, and evaluate subordinate personnel and volunteers * Coordinate, promote, implement and evaluate recreation and human services activities as assigned * Organize and schedule Citywide activities in assigned area of responsibility * Prepare events' publicity, including flyers and news releases * Maintain close contact with school officials, community groups and citizens regarding program implementation * Perform a variety of office related functions, including the processing of payroll data, registration fees, activity reports, and related records * Assist in preparing and administering the program budget * Coordinate and supervise contracts for specialized contractual services * Participate in teaching recreation classes * Organize, coordinate, and encourage the formation of clubs, teams, leagues, special events, and specialized programs and services * Arrange for, and schedule, facilities, transportation, and appropriate activity supervision * Direct facility operations, including responsibility for the use and maintenance of the facilities. The Community Services Supervisor receives general supervision from the Community Services Section Manager or other higher level department personnel and exercises direct supervision over full-time and part-time employees, volunteers, clerical, and custodial personnel. For a complete list of duties, reference our job specifications at ********************** Job PDF: Community Services Supervisor JA 01-2026 FINAL.pdf Ideal Candidate Knowledge and Abilities * Knowledgeable of procedures for implementing a variety of recreational and human services activities and programs through community participation and program content for specialized community activities. * Have the ability to coordinate, organize, and implement recreation, human services, and leisure time activities and specialized events and prepare and distribute publicity concerning new or ongoing recreation and human services offerings. * Knowledgeable of personnel management principles, practices, and techniques, including methods for employee selection, supervision, evaluation and training and have the ability to select, train, supervise, and evaluate employees and volunteers. * Innovative doer who welcomes challenge, is resourceful, and can lead a team to do great things * Professional who is team oriented and results driven * Exceptional communicator (oral and written) with superior interpersonal skills * Able to exercise good judgment and decision making abilities * Flexible, transferrable skills that cross multiple supervisory disciplines * Ability to work in a variety of environments and locations * Team player with a positive, "can-do" outlook and demeanor Minimum Qualifications Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: * One year of experience in the implementation of recreation and human services programs or activities. * Equivalent to a Bachelor's degree from an accredited college or university with major course work in recreation, public administration or a related field. License/Certificate: * First Aid, Red Cross Water Safety or other specialized certificates may be required for some positions. * Possession of, or ability to obtain, an appropriate, valid California driver's license. Bonus Points (highly desirable) * Certifications related to programing in recreation such as childcare, aquatics, athletics/sports, contract classes, special events, public outreach, senior services, food handling, emergency preparedness * One year of supervisory/management experience * Experience in Parks and Recreation within a municipal or county government agency * Bilingual Benefits What We Offer * Salary: $8,310 - $9,911/month * Comprehensive benefits package including generous paid leave and health benefits * CalPERS retirement (2% @ 55 for classic members; 2% @ 62 for new members). Classic employees contribute 8.34% to CalPERS and New members contribute 7.50% to CalPERS. * Participation in the Social Security Program * City contribution of 1.5% of base salary to a 457 Deferred Compensation Plan, and 1.0% match to the Employee's voluntary contribution. * Free Fitness classes through City of San Mateo Parks and Recreation, Employee Assistance Program and Credit Union Membership * Bilingual Diff: $195 monthly (if applicable) * For more information please refer to the Management Association's Benefits Summary effective September 2024. * This classification is represented by the San Mateo Management Association. Special Instructions Apply Submit an online application, résumé (required), and supplemental questionnaire at ********************************* or to the Human Resources Department, City of San Mateo, 330 W. 20th Avenue, San Mateo, CA 94403, **************. Application Deadline Recruitment will close by Friday, February 13, 2026 @ 5:00 p.m. OR upon receipt of the first 50 applications and supplemental questionnaires, whichever occurs first. Examination Process All applications, résumés (required), and supplemental questionnaires received will be reviewed for minimum qualifications. Résumés are required but do not take the place of a completed employment application. A fully completed application is required; a résumé does not replace the information required on the employment application, including work history. Applications with "see résumé" as a substitution for the work experience description, those with none or unclear current/past employment information, or those with insufficient information to evaluate possession of minimum qualifications will not be considered; missing information cannot be assumed. A limited number of the most highly qualified applicants will be invited to participate in the examination process, which may consist of an oral panel interview, written exercise, training and experience application review, or in the form of a practical demonstration of skill and ability, or any combination of these; a Zoom oral board is tentatively scheduled for Wednesday, March 3, 2026. An eligible list will be established for those who pass the examination process. Current and future vacancies may be filled from this list. The list will remain in effect for at least six months with the possibility of an extension for an additional six months. Once placed on an eligible list, and at the time a vacancy occurs, eligible candidates may be contacted by the hiring department and scheduled for additional department interviews. Date Posted - January 23, 2026 Note: The City of San Mateo reserves the right, at its discretion, to limit the number of qualified candidates invited to the selection process. ALL RESPONSES WILL BE CONDUCTED VIA THE EMAIL ADDRESS PROVIDED IN YOUR ONLINE APPLICATION. Therefore, it is imperative that you provide an email address to which you have access, and it is recommended that you frequently check your email for notices from: ********************. Fine Print Prior to hire, candidates will be required to successfully complete a pre-employment process, including a driving record review, reference check, and Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background checks. A conviction history will not necessarily disqualify an applicant from appointment. The policy of the City of San Mateo is to grant equal employment opportunity to all qualified persons without regard to race, color, sex, age, religion, ancestry, physical or mental disability, sexual preference, marital status, or national origin. It is the intent and desire of the City of San Mateo that equal employment opportunity will be provided in recruiting, hiring, training, promoting, wages, benefits, and all other privileges, terms and conditions of employment. In compliance with the Americans with Disabilities Act, applicants requiring accommodations for any part of the testing or recruitment process must notify ************************* or ************** seven (7) days in advance of the deadline for the part of the process requiring accommodations. Do not upload any documents related to your request for accommodation in CalOpps. The City of San Mateo complies with employment provisions of the Americans with Disabilities Act.

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 1/28/26, 4/22/26, 7/22/26, 10/28/26 Under direction, the Human Services Supervisor Master's Degree supervises, assigns, reviews or coordinates the work of staff responsible for the provision of client social services, either through direct supervision of staff, or indirectly through program planning, administration and evaluation; ensures work quality and adherence to established policies and procedures; and performs the more complex tasks relative to the assigned area of responsibility.Knowledge of * Principles and practices of supervision, discipline, leadership, mentoring, and training * Team dynamics and team building * Interviewing techniques, including crisis intervention methods * Effective personnel practices including recognition, performance evaluation and progressive discipline * Applicable federal, state, and local laws, rules, codes, regulations, and procedures governing the operation of public social services agencies in a variety of relevant program areas * Rules and regulations governing eligibility and grant maintenance programs administered by the County * The role of a public social service agency in the treatment plan * Available community resources * Casework practice and case management * Principles of human behavior including people under physical, psychological and social stress * Principles, techniques and methods of community and human services delivery programs * Types of financial, medical and human services available to public assistance applicants * The sources of information necessary to determine and verify the eligibility of applicants for, or recipients of, federal aid * Principles of time management and project management * Principles and techniques of program planning and evaluation * Assessment, case management and treatment techniques for children, families, and individuals with a variety of social, psychological, physical and economic problems * The functions and interrelationships of the various agencies comprising the criminal justice system * Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment * English usage, spelling, grammar, and punctuation Ability to * Select, supervise, train, and evaluate staff * Plan, coordinate, assign, and review the work of subordinate staff * Investigate and resolve disciplinary issues * Provide consultative services in complex situations * Evaluate the quality and quantity of individual and unit performance * Classify case problems and evaluate the effectiveness of efforts in solving them * Coordinate the delivery of social and community services * Analyze situations accurately and adopt an effective course of action * Analyze, interpret and explain policies to staff * Recognize problems which call for the use of public and private community resources * Develop and maintain cooperative, effective working relationships with others * Effectively listen, mediate and resolve complaints * Interpret, apply and explain applicable federal, state, and local laws, codes, and regulations * Communicate clearly and concisely, both verbally and in writing * Research, analyze and make recommendations on the implementation of policies, procedures, regulations and work flow * Develop clear and comprehensive procedures and forms necessary to implement changes * Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Minimum Qualifications Either: 1a. One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND 1b. A Master's Degree from an accredited college or university in social work. Or: 2a. One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND 2b. A Master's Degree in a program that meets the requirements necessary to satisfy the minimum education for a Marriage and Family Therapist or Licensed Professional Clinical Counselor license issued by the California Department of Consumer Affairs, Board of Behavioral Science Examiners. Note: Part-time experience is converted to full-time on the basis of 173.6 hours = 21.7 days = 1 work month. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Background/Criminal History: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. Driver's License: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver license may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting. Physical Abilities:Some positions in this class may require the incumbent to be able to: * Sit for periods up to one hour while driving to home visits * Climb flights of stairs to reach residence * Lift infants and toddlers weighing up to 40 pounds * Carry automobile child safety seats * Have sufficient vision to assess physical condition of clients and home environment Working Conditions:Some positions in this class may require the incumbent to: * Be exposed to hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations * Work in dangerous, high crime areas of the community * Work during non-routine hours, standby, and/or callback * Work in and around substandard living areas with exposure to common communicable diseases, scabies, impetigo and other rashes * Work outside in all types of climatic conditions including inclement, very hot and/or cold weather Probationary Period The probationary period for this classification is six (6) months. APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone **************; 7-1-1 California Relay Service Email ************************** Inter-Office Mail Code: 09-4667 ********************* * Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. * Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. * Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. * Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. * A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. * Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. * The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. * Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. * If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. * Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. * If you have no experience, write "no experience" for the appropriate question. * For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. * If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: ********************* Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change. We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at ***************** or ************, CA Relay 711. For more information, visit: Reasonable Accommodation Requests - Job Applicant Instructions

Sales and Service Supervisor (Regular, Full-Time) Visitor Services Reporting to the Manager, Visitor Services, the Sales and Service Supervisor is responsible for training, motivating, and mentoring on-site Ticket Office staff to ensure every interaction with visitors and LACMA members is a positive, relationship-building experience that supports membership conversion and retention. This frontline role troubleshoots membership issues as they arise, escalates concerns when necessary, and coordinates staff sales efforts to ensure daily, weekly, and monthly goals are clearly communicated and met. Working closely with the Manager and in collaboration with the Visitor Services and Membership leadership teams, the Supervisor oversees front-of-house operations related to membership sales. This position also supports the Visitor Services team by assisting with training, guidance, and overall sales and service efforts. Additionally, the Supervisor provides work direction and day-to-day oversight to the Sales Associates team. Responsibilities: * Coordinates on-site promotion, sales, and service efforts for the LACMA Membership program in collaboration with Visitor Services Associates and Sales Associates. * Tracks, shares, and reports membership sales goals and team performance on a regular basis. * Partners with the Membership Marketing team to communicate weekly membership updates-including program highlights, appeals, and sales talking points-to front-of-house teams via email and meetings. * Recommends and implements sales strategies, as well as team and individual incentive programs, to ensure membership sales goals are met or exceeded. * Models LACMA's core values by fostering a professional, service-focused environment that supports exceptional visitor and member experiences. * Collaborates closely with the Visitor Services Leadership Team on daily operations and service priorities. * Assists in preparing and leading daily pre-shift meetings for Visitor Services staff. * Resolves visitor and member concerns promptly and escalate issues when needed to ensure timely resolution. * Trains new Visitor Services Associates and Sales Associates on membership sales strategies, service expectations, and Ticket Office procedures. * Provides clear, accurate, and timely written and verbal communication to internal teams. * Supports on-site operations, including opening and closing procedures, and assist at the Membership window during peak hours. Benefits: * The expected hourly rate for this Los Angeles, CA based position is $27.00-$28.00, subject to change, and the position is eligible for LACMA's comprehensive benefits package, including pension plan. * LACMA is committed to providing its employees with valuable and competitive benefits as a core part of a strong overall employee experience. Qualifications: * Bachelor's degree in Business, Communications, or Art History and/or equivalent work experience * Minimum of 3 years of sales experience, in a high-touch customer service environment with a demonstrated knowledge of non-profit business practices, and a proven ability to provide effective, friendly, and outstanding customer service and training to colleagues or staff * Proven skills in membership software, preferably in Tessitura * A strong ability to relate to diverse groups of people from all social and economic segments of the community * Established ability to provide effective customer service for internal and external clients * Must operate with a strong attention to detail using strong organizational skills while managing a continuous workflow in a member-focused, high-volume setting * This position works on-site Thursday to Monday and supports occasional evening events as necessary

The Member Services Supervisor is responsible for executing day-to-day tactics and communication in support of member services operations. The Supervisor operates in accordance with the policies, procedures, and standards established by the YMCA of San Diego County, ensuring proper communication of YMCA cause-driven messages. For information on Y Employee Perks, click on this link: Employee Benefits | YMCA of San Diego County (ymcasd.org) Schedule Location: Magdalena Ecke Family YMCA 4 mornings per week and a weekend day (full-time position, 8 hour shifts) Responsibilities Assist Membership Director in the hiring of all member services staff Provide staff development through implementing training and onboarding procedures for part-time and full-time staff as it relates to customer service, membership and program registrations, and front desk operations Provide continuous customer service trainings for all Member Services staff Responsible for supervising all front desk systems and operations ensuring they are efficient and follow Association standards Manager on Duty in the absence of Director level or other Leadership staff Create a professional and effective work environment for member services employees by developing positive, professional relationships with staff Ensure proper department communication processes so members, participants, and staff are provided with accurate facility program and membership information Serve as initial point of contact for membership administration, exceptions, special requests, or issues Handle and resolve member and participant complaints Champion the member experience by overseeing strategy implementation, survey feedback reports Process program enrollment transfers and overrides in TREC when necessary The ability to observe program activities, enforce safety standards, and apply the appropriate policies and procedures Must have visual, physical, and auditory ability to act swiftly in emergency situations Other duties as assigned Qualifications 3+ years' of experience in membership or customer service field Supervision experience preferred Sales experience preferred Self-starter, detail-oriented, with good organizational skills Strong working knowledge of data management Demonstrated ability to monitor budgets Able to communicate clearly and positively, verbally and in writing Must be flexible with work schedule Requires excellent customer service skills with a friendly and positive attitude Requires computer inputting, typing and other repetitive activities for extended periods of time Demonstrated ability to meet goals, objectives and deadlines Passionate commitment to the YMCA mission and communities we serve Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations: American Red Cross American Heart Association American Safety & Health Institute YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement. Pay Range USD $22.64 - USD $27.17 /Hr.

: Supervisor: Adolescent & Young Adult Supervisor This new position, partially funded by the Adolescent & Young Adult (AYA) Grant, has been established to focus on the unique needs of Adolescent & Young Adult (AYA) as they move into employment services. This role combines responsibilities for managing an adaptive skills caseload and acting as a liaison for internal AYA referrals and point-person for external AYA referrals. The Supervisor in this role will leverage their existing experience in adaptive skills to support AYA individuals as they transition to the workforce. Key Responsibilities: Caseload Management: Continue to manage an adaptive skills caseload, with a focus on integrating AYA individuals into employment services. AYA Liaison: Serve as the primary contact for transition-aged youth, coordinating referrals from various departments and ensuring a smooth transition into employment services. Capacity Building: Spearhead efforts to enroll at least two AYA individuals into employment services each month. This includes providing personalized support, preparing them for job opportunities, and monitoring their progress. Collaboration: Work closely with a future job developer to expand the capacity of the program. This collaboration will focus on job development and ongoing maintenance of employment placements. Service Integration: Utilize a combination of service lines, including traditional Department of Rehabilitation (DOR) services, regional center-funded adaptive skills, habilitation, paid internships, state internships, and other grant-funded opportunities, to support AYA clients. Supervision and Reporting: Report directly to and work alongside the Manager of Employment Services, who will provide supervision, guidance, and support. Regular updates and coordination with the manager will ensure alignment with broader employment services goals. Growth Plan: As the program builds capacity and demonstrates success, the goal is to hire a job developer who will assist in job placement and long-term support for AYA individuals. This expansion will help maintain the caseload and increase the number of AYA clients successfully transitioning into employment. Qualifications: Bachelors-level degree with 3 years' experience in the field of developmental disabilities service systems or an Associates-level degree with 5 years' experience. Prior experience working with individuals with unique needs, especially in a leadership or support role, is advantageous. An empathetic and compassionate approach, with the ability to connect with individuals on a one-on-one basis. Understanding of and commitment to promoting cultural diversity and neurodiversity. Excellent interpersonal and communication skills. Flexibility, adaptability, and patience in meeting the individual's specific requirements. CPR and First Aid certification *Note: This job description is intended as a general guideline for the responsibilities of the Supervisor: Adolescent & Young Adult and is not an exhaustive list of duties. Responsibilities may evolve as the Employment Department's needs change.* Supervisor: Employment Manager

USS: Operator Services-(Full-Time, Nights) - Job Summary: The Supervisor-Operator Services provides organizational leadership and operational support to a team of Operators. Provides an advanced level of customer support and Operator expertise as well as expert knowledge of equipment and systems used in the department. Manages customer relations issues, workflow process questions, and maintains high degree of problem solving capability. Assists with overseeing the daily operations of Operator Services, communicating new policies or processes, monitoring and managing Service Performance of the team, training, performance evaluations of staff, creating schedules, and daily, weekly, and monthly performance reports. Performs other duties as needed. Education and Experience: Associate's degree required or an additional two years of experience required in lieu of degree. Minimum two years experience in a call center setting or related area required, preferably in a healthcare setting. Minimum one year of supervisory experience preferred. Knowledge and Skills: Able to keyboard 40 wpm. Broad knowledge and understanding of Call Center operational systems, equipment, and tasks. Excellent Customer Service skills. Ability to speak clearly and professionally both verbally and in writing. Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position. Licensures and Certifications: None.

of Animal Services Supervisor. This recruitment will remain open until filled; applications are reviewed upon submission. This recruitment may close without notice after this date, so interested candidates are encouraged to apply immediately. VIEW OUR RECRUITMENT BROCHURE About the Fremont Police Department Fremont Police Department is the law enforcement agency for the City of Fremont, California. As of 2024, the department consists of over 300 staff, of which more than 200 are sworn personnel, and more than 100 are professional staff. Fremont Police Department was first established under the direction of Chief Richard E. Condon on July 1, 1958. At that time, it was staffed by one Lieutenant, three Sergeants, two investigators, one juvenile officer, 17 patrol officers, a secretary, and a clerk. By the end of 1958, there were a total of 25 officers serving a population of 29,000 people in the City of Fremont. In 1966, Fremont PD grew to 82 officers, serving a population of 88,000. The department continues to grow as demand for services increased. Today, Fremont Police Department is one of the most reputable police agencies in the State, serving the 4th largest city in the Bay Area. Review of Applications This recruitment will remain open until filled; applications are reviewed upon submission. This recruitment may close without notice so interested applicants are encouraged to apply immediately. A resume, completed application, and supplemental questionnaire (part of the online application) must be submitted to be considered for this opportunity. To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box. Selection Process The process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history, pre-employment medical exam and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process. Reasonable Accommodation Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling ************** or emailing ************************** Contact Us For additional information, please email Human Resources at ****************. __________________________________________________________________________________ Animal Services Supervisor Specification Definition Under direction, supervises and participates in the work of the field and/or animal shelter section of Animal Services Administration of the Police Department; may supervise operations in the absence of the Administrator; and performs related duties as required. Class Characteristics This is the non-management, working supervisory level classification in the Animal Services Officer classification series, reporting to an Administrator. Incumbents are assigned to the field services section of Animal Services. The Administrator sets assignments and objectives for the incumbent. Work methodology is the responsibility of the employee within established policies, rules, and/or regulations. Work review is periodic to assure conformance and measure results, or upon employee initiation when significant changes from past procedures, or policy issues are involved. It is distinguished from the Administrator classification by the latter's responsibility to manage the activities of Animal Services. It is distinguished from the next lower level of Animal Services Officer by the latter's responsibility to perform fully qualified journey level animal control work in the field and in the animal shelter. Depending upon assignment, incumbents of positions in this classification work either in the animal shelter or in the field. Essential Functions All Assignments: * Organizes, schedules, assigns, reviews, and participates in the performance of work. * Evaluates and disciplines assigned staff. * Reviews and provides solutions to technical issues and problems. * Provides technical training in laws, rules, regulations, processes and procedures related to the administration of the City's animal services program. * Reviews operations, field developments, and productivity records. * Determines where improvements can be made and recommends and implements changes. * Monitors work for adherence to professional and mandated standards, completeness, accuracy and timeliness. * Investigates state and municipal code violations in the area of animal service and takes enforcement action. * Collects evidence and obtains statements. * Provides input in the budget process. * Prepares complex written reports. * Receives and responds to phone and radio calls. * Dispatches calls for service. * Testifies in administrative hearings and court proceedings for violations of local and state laws. * Operates two-way radios. * Communicates orally and in writing with internal and external clients, individually and in-groups. * Identifies domestic and wildlife animal species. Animal Shelter Assignment: * Supervises and participates in the work of Animal Services staff assigned to the animal shelter section. * Coordinates the activities of volunteers assisting with animal shelter operations. * Coordinates the public information services of the section. * Supervises the care and euthanasia of animals. * Receives and responds to inquires from the public on animal shelter policies and practices. * May participate in the care, treatment and custody of animals. Field Services Assignment: * Supervises and participates in the work of animal services staff assigned to the field section. * Receives and responds to calls for service either personally or by assigning other staff. * Enforces animal control laws in the field. * Investigates animal service requests. * Issues citations for Fremont Municipal Codes and State laws. * Coordinates dispatching calls to field units. * Issues citations and/or warnings. * Testifies at Administrative Hearings and in Court. * Impounds, quarantines, and euthanizes live animals. * Disposes of dead animals. * Quarantines animals responsible for biting humans. * Recommends Potentially Dangerous and Dangerous Dog designations and coordinates hearings. Marginal Functions All Assignments: * Participates in the recruitment, examination and hiring process. * Conducts selection interviews for part time vacancies. * Prepares and presents animal service education programs. * Decapitates suspected disease carriers and coordinates the transport of the head or small carcass to the County Health department for analysis. * Maintains written files and records regarding shelter functions. * Uses an automated information system to research and maintain license and shelter data. * Evaluates need for and order supplies. * Collects fees. * Prepares receipts. * Handles cash and prepares cash reports. * Prepares department forms and reports. * Maintains written records. * Collects fees and handles cash transactions. * Issues dog licenses. * Cleans animal cages. * Receives, redeems, adopts, euthanizes and disposes of animals. * Performs occasional trapping. * Other duties as assigned. Minimum Qualifications Knowledge, Skills and Abilities Knowledge of: Laws, rules, and regulations related to animal control activities and animal shelter maintenance; cat, dog and other domestic animal characteristics; general animal behavior and physiology; sanitization protocols for proper kennel and cage cleaning; animal euthanasia by injection; rabies and other zoonotic diseases; recognition and response to common diseases; report writing; court and administrative hearing procedures; and safe work practices; principles and practices of training and supervision; work scheduling; addition, subtraction, multiplication and division of whole numbers, fractions and percents. Skill to: Operate radio dispatching equipment; lift and carry live and dead weights; use a tranquilizer gun; vaccinate and administer oral medications; and operate a motor vehicle. Ability to: Plan, organize, supervise and participate in the work of other animal services staff; participate in the hiring process; conduct performance evaluations; recommend, sign, and implement discipline; train subordinates; receive and respond to public service requests; communicate effectively with individuals from a variety of ethnic and socio-economic backgrounds; read and prepare complex technical reports; identify problems, analyze alternatives and arrive at logical decisions in emergency situations; hear standard radio communications traffic; lift and carry animals; handle frightened, vicious and difficult to handle animals patiently and compassionately; perform cage cleaning; handle sick, injured, vicious or dangerous and dead animals; perform euthanasia on animals; tolerate the cleanup/handling of animal parts, blood, feces and fluids; learn, interpret, and administer City and State laws, ordinances and regulations; investigate violations of applicable law, compile facts and prepare clear and concise reports; and represent the City in cases of violation of animal control laws. Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position. Education/Experience Any combination of education and/or experience that has provided the knowledge and skills necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge and skills would be: College level course work in Administration of Justice and/or Veterinary Technology (formerly known as Animal Health Technology) and four years of progressively responsible animal control experience with a city, county, or humane society. Experience as a lead worker and/or supervisor and/or a two-year college degree in Animal Health Technology or Administration of Justice is highly desirable. Licenses/Certificates/Special Requirements This classification requires possession of a Class C Driver License. Failure to maintain this license will result in discipline up to and including termination. Possession of valid certificates in Standard First Aid, Cardiopulmonary Resuscitation and successful completion of a Penal Code 832 course within first year of employment. State certification to perform euthanasia is required prior to employment. Possession of a valid Registered Veterinary Technician (RVT) certificate (formerly known as Animal Health Technician certificate) issued by the State of California may be substituted for one year of the above stated experience requirement. May be required to work weekends, holidays, nights, and rotating shifts; respond to emergency animal services assignments during off-duty hours; wear a uniform. Physical and Environmental Demands Rare = < 10%, Occasional = 11-33%, Frequent = 34-66%, Constant = >66% Sitting: Frequent Walking: Frequent Standing: Rare Bending (neck): Frequent Bending (waist): Frequent Squatting: Rare Climbing: Rare Kneeling: Occasional Crawling: Rare Jumping: Rare Balancing: Rare Twisting (neck): Frequent Twisting (waist): Rare Grasp - light (dominant hand): Frequent Grasp - light (non-dominant): Frequent Grasp - firm (dominant hand): Rare Grasp - firm (non-dominant): Rare Fine manipulation (dominant): Rare Fine manipulation (non-dominant): Rare Reach - at/below shoulder: Frequent Reach - above shoulder level: Rare Push/pull: Up to 10 lbs. Occasional 11 to 25 lbs. Rare 26 to 50 lbs. Rare 51 to 75 lbs. Rare 76 to 100 lbs. Rare Over 100 lbs. Rare Lifting: Up to 10 lbs. Rare 11 to 25 lbs. Rare 26 to 50 lbs. Rare 51 to 75 lbs. Rare 76 to 100 lbs. Rare Over 100 lbs. Rare Carrying: Up to 10 lbs. Rare 11 to 25 lbs. Rare 26 to 50 lbs. Rare 51 to 75 lbs. Never 76 to 100 lbs. Never Over 100 lbs. Never Coordination: Eye-hand: Required Eye-hand-foot: Not required Driving: Required Vision: Acuity, near: Required Acuity, far: Required Depth perception: Required Accommodation: Required Color vision: Required Field of vision: Required Talking: Face-to-face contact: Required Verbal contact w/others: Required Public: Required Hearing: Normal conversation: Required Telephone communication: Required Earplugs required: Not required Work environment: Works outdoors, exposure to extreme hot or cold temperature, working at unprotected heights, being around moving machinery, exposure to marked changes in temperature / humidity, exposure to dust, fumes, smoke, gases, odors, mists, or other irritating particles, exposure to toxic or caustic chemicals (euthanize), Exposure to animal urine, feces and blood, exposure to excessive noise, exposure to solvents, grease or oil, exposure to slippery or uneven walking surfaces, working below ground (water ways), using computer monitor, exposure to vibration, works around others, works alone, works with others Class Code: 6735 FLSA: Non-Exempt EEOC Code: 3 Barg. Unit: CFEA Probation: 12 months Rev.: 4/5/17 The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance. To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary 01 Please be specific in answering the Supplemental Questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Select "Yes" to reflect that you have read and understand this statement. * Yes * No 02 Do you possess college level course work in Administration of Justice and/or Veterinary Technology? * Yes * No 03 Describe any experience you have as a lead worker or supervisor. If you do not have this type of experience, please enter "N/A". 04 Please describe your relevant work experience in animal control, particularly any progressively responsible roles with a city, county, or humane society. If you do not have this type of experience, please enter "N/A." 05 Indicate which certifications you currently hold from the list below, and ensure you attach copies of all certifications to your application. Select all that apply: * Euthanasia by Injection * CPR, First Aid, and AED Certification * Penal Code (PC) 832 Arrest * Registered Veterinary Technician * Certified Animal Control Officer * Veterinary Assistant Controlled Substances Permit (VACSP) 06 Do you currently possess a valid California Class C Driver's License? * Yes * No, but I acknowledge that I must possess a valid Class C California driver's license at the time of hire. 07 When faced with the task of delivering difficult news to your team, particularly when you anticipate disappointment or resistance, how do you tailor your communication strategy to maintain morale, foster understanding, and ensure continued cooperation? 08 As an Animal Services Supervisor, how would you prioritize and manage multiple responsibilities, such as overseeing staff, handling animal care needs, and ensuring compliance with regulations, while maintaining a positive work environment and high standards of service? 09 Are you willing to work weekends and holidays? * Yes * No Required Question Employer City of Fremont Address 3300 Capitol Ave., Bldg B Fremont, California, 94538 Phone ************ Website *******************************