Laboratory manager of operations job description

With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation’s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes.
Howard University Hospital seeks to hire a Laboratory Operations Manager who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

The Manager:
Manages the daily operations of the Laboratory. Maintains laboratory standards in compliance with accreditation and regulatory requirements. Oversees the proficiency testing program in Laboratory Services. Provides recommendations and initiates decisions on instruments and method selection, and assures appropriate method validation and implementation of new methods. Review quality assurance indicators including panic/exceptions, pending, laboratory turnaround reports and corrective action as required. Implements an effective quality management system for the Department. Establishes performance/quality metrics for all laboratories that reflect best practice benchmarks in Pathology and Laboratory Medicine. Prepares the lab for inspections. Reviews the staffing and ensures staff meet testing demands. Reviews overtime utilization and productivity data to determine volume trends and staffing needs. Develops, reviews and updates policies and technical procedures for all laboratory sections. Assures laboratory operations comply with hospital and laboratory compliance plans and all regulatory and accreditation agency requirements including The Joint Commission, CAP, CLIA, OSHA, AABB and FDA. Recommends short and long term goals, objectives, and operating plans for the Department. Ensures effective communications with hospital leadership, pathologists, medical staff, nursing staff, laboratory staff, and other internal and external customers. Develops laboratory educational in-service programs for all sections Assumes other duties and responsibilities that are related and appropriate to the position and area.


Required Skills:
Ability to delegate responsibility when necessary Ability to direct laboratory staff on professional aspects of medical laboratory practices Ability to develop and prepare operating budgets Knowledge of work analysis and goal development Knowledge of the procurement process for equipment, supplies and services.

Qualified candidates will possess:
Bachelors of Science degree in Medical Technology or one of the related Biological Sciences required. Minimum 5 years of progressive work experience in an accredited laboratory. Minimum 3 or more years of administrative supervisory experience in laboratory preferred. Medical Technology certification through ASCP required.
At Howard University Hospital our job is to care for you. We do this by offering:

Work-life balance
Recognition and rewards for professional expertise
Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan)
Tuition remission for employees and their dependent children


COVID-19 Vaccination:
H oward University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment. External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Howard University Hospital location.

Responsible for managing the development and implementation of lab, services, and field programs, performance and metrics, policies and procedures from a functional or technical perspective, including validating and auditing results, scheduling and services, and resolving service and customer problems for the entire department; provides advanced professional assistance to management staff in the area of assignment and related matters. Oversight includes multiple departments/functions.

ESSENTIAL FUNCTIONS: This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

1. Manages staff including hiring, training, development and engagement of self and team members, evaluating performance, providing compensation recommendations, and performance management.

2. Manages implementation and oversight of schedules, services, results and related functional programs to achieve desired and operational results, aligns leadership and resources required, and ensure effective administration; may include multiple to broad areas.

3. Provides input and advice regarding developing and aligning strategies and programs to manage the lab, services or field programs, policies and procedures for the group or areas.

4. Manages and participates in operational, instrumentation and equipment reviews; assists with ensuring compliance with federal, state, local, and institutional standards, regulations and policies, uses fair practices in the handling of area related issues.

5. Provides observations and recommendations to leadership for improvement of the organizations policies, procedures and practices on lab, services or field matters.

6. Manages expectations of leaders, managers, staff and operations, facilitates communication on customer needs and business requirements, and establishes performance metrics; contacts are diverse and very complex.

7. Resolves escalated, technical or sensitive customer and operational problems or conflicts; works with internal groups or external agencies as needed and oversees the successful resolution; areas are very complex to specialized.

8. Manages the group or area budget including allocating resources and approving expenditures under control; budget is large in nature and includes multiple areas. Develops and manages metrics.

9. Oversees or participates in special projects by identifying company, department, customer or service issues and priorities; communicates, coordinates, and evaluates results.

10. Maintains currency of lab, services, and field regulations, industry trends, current practices, new developments, applicable laws, and related legislation.

11. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.

12. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience: Bachelor's degree in chemistry, biology, or a closely related field; AND seven (7) years of progressive leadership experience, including five (5) years of managerial experience; OR an equivalent combination of education, training and experience.

Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
None.
Required Knowledge and Skills
Required Knowledge:
Comprehensive principles, practices and techniques of lab, services or field areas, such as biology or chemistry; areas are very complex to specialized in nature. Understanding of the development and implementation of area programs, policies and procedures; includes multiple or broad areas. Principles and practices of developing teams, motivating employees and managing in a team environment. Basic principles and practices of budget development and administration. Applicable lab, services or field laws, codes and regulations. Computer applications and systems related to the work. Understanding of dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, occasionally where relations may be confrontational or strained. Principles and techniques of providing effective oral presentations. Principles and practices of program planning, development and evaluation. Principles and techniques of making effective oral presentations. Correct business English, including spelling, grammar and punctuation.
Required Skills:
Performing comprehensive professional-level lab, services or field duties in a variety of assigned areas. Overseeing and administering comprehensive and varied area functions. Supervising and evaluating employees and providing related recommendations. Training others in policies and procedures related to the work. Applying business and project management methodologies with a focus on implementing plans to achieve goals. Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner. Interpreting, applying and explaining applicable laws, codes and regulations. Providing consulting services to supervisors and staff. Preparing functionals reports, correspondence and other written materials. Using initiative and independent judgment within established organizational and department guidelines. Using tact, discretion and prudence in working with those contacted in the course of the work. Performing effective oral presentations to large and small groups across functional peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
PHYSICAL/MENTAL REQUIREMENTS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit for extended periods of time; exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.
WORKING ENVIRONMENT:
Work is performed in lab, office and field settings. Work is subject to exposure to blood or bodily fluids, chemicals, fumes, gasses, noxious odors and related items in a lab and environmental setting. Work can also be subject to travel.

Monday - Friday, 8:00 am - 5:00 pm
40+

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Job Title:


Lab Operations Manager - Phlebotomy


Cost Center:


661095 Lab-Phlebotomy


Scheduled Weekly Hours:


40


Employee Type:


Regular


Work Shift:


Job Description:


JOB SUMMARY


This position may be eligible for a sign on bonus!


The Lab Operations Manager is responsible for managing laboratory services within Marshfield Clinic Health System (MCHS). This individual is accountable for daily operations, regulatory compliance, personnel management, budgeting, safety, and production of high quality lab information within the area of responsibility. The Lab Operations Manager collaborates with Administration, technical specialists, and medical directors on major decisions impacting the system. This individual acts as a leader by developing an effective team, building constructive and collaborative relationships, and by supporting laboratory service line leadership goals aligned with the strategic imperatives in accordance with the organization’s mission statement.


JOB QUALIFICATIONS


EDUCATION


For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.


Minimum Required: Based on technical function of the role hired within, see below:


Cytopathology: Bachelor’s degree in cytotechnology or equivalent.


Transfusion Service and Clinical Services: Bachelor’s degree in medical laboratory technology or equivalent.


Histology: Bachelor’s degree in histology, biological science, or equivalent.


Supportive Services: Bachelor’s degree in a medical, health, business, management, or technical field related to the position.


Preferred/Optional: Based on technical function of the role hired within, see below:


Cytopathology: Cytotechnology program accredited through the Commission on Accreditation of Allied Health Education Programs (CAAHEP).


Transfusion Service, Clinical Services, and Supportive Services: Medical Technology (MT), Medical Laboratory Science (MLS), or Clinical Laboratory Science (CLS) program accredited through the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS).


Histology: Histology program (HTL) accredited through the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS).


EXPERIENCE


Minimum Required: Five years’ work experience relative to the technical function of the role hired within. Three years in a leadership role showing demonstrated personal leadership effectiveness and team-building strategies.


Preferred/Optional: Three years management experience in a lab setting relative to the technical function of the role hired within.


CERTIFICATIONS/LICENSES


The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.


Minimum Required: Based on technical function of the role hired within, see below:


Cytopathology: Cytotechnologist (CT) certification awarded by the American Society for Clinical Pathology (ASCP) or International Academy of Cytology (IAC).


Transfusion Service and Clinical Services: Medical Technologist (MT), Medical Laboratory Scientist (MLS) or Clinical Laboratory Scientist (CLS) certification awarded by the American Society for Clinical Pathology (ASCP).


Histology: Histotechician (HT) certification awarded by the American Society of Clinical Pathology (ASCP).


Preferred/Optional: Based on technical function of the role hired within, see below:


Cytopathology: None


Transfusion Service and Clinical Services: Specialist in Blood Bank (SBB) certification through American Society for Clinical Pathology (ASCP).


Histology: Histotechnologist (HTL) certification awarded by the American Society of Clinical Pathology (ASCP).


Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.


Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program .


Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.