Laguna Development Corporation jobs

Job Description A Security Officer with Laguna Development Corporation (LDC) is responsible for protecting all LDC properties, patrons, and personnel by preventing and responding to incidents such as altercations, theft, vandalism, fire, illegal entry, and other safety risks. Core duties include patrolling buildings and grounds, monitoring for irregularities, responding to emergencies, assisting in medical situations, escorting patrons and staff, safeguarding casino assets, participating in money-handling procedures, and preparing incident reports. Officers must communicate clearly via radio or phone, maintain professionalism at all times, and comply with all LDC, Pueblo of Laguna Gaming Control Board, federal, and state regulations. The role requires consistent punctuality, teamwork, customer service, and the ability to work under pressure, including nights, weekends, and holidays. Security Officers are expected to build positive guest relationships, maintain strong working relationships with coworkers, and attend required meetings. Physical and mental demands include extensive walking, standing, lifting, decision-making, and problem-solving. Candidates should have a high school diploma or GED, relevant security experience, and must obtain and maintain certifications such as First Aid/CPR/AED, defensive tactics, alcohol server permit, gaming license, Title 31 certification, and urine analysis testing certification. The job involves indoor and outdoor work in varying conditions and requires passing pre-employment screenings and holding a valid New Mexico driver's license.

Job Description The RV Resort Clerk is responsible for registering guests, collecting fees, and providing exceptional customer service while ensuring the resort facilities-including restrooms, showers, and laundry areas-remain clean and well maintained. This role requires adherence to LDC Core Values and company policies, consistent punctuality, and a positive, professional attitude toward guests and coworkers. Key duties include completing guest check-ins and checkouts, operating a POS system, filling propane tanks, performing custodial tasks, maintaining inventory, reading electrical meters, and offering accurate information about resort amenities and surrounding services. The clerk must work effectively under pressure, support team goals, and maintain a safe, friendly environment. Candidates should be at least 18 years old, with a high school diploma or GED preferred, and possess basic computer skills along with the ability to operate a POS system and necessary tools for propane tank filling. The position requires frequent physical activity such as standing, walking, lifting up to 25 lbs., and performing various cleaning tasks. Strong problem-solving, communication, and decision-making skills are essential, as is the ability to work irregular hours, weekends, and holidays. The role involves both indoor and outdoor work with exposure to varying temperatures and fumes. Employment is contingent upon passing a drug/alcohol screen, background check, and completing 40 hours of propane-handling training for certification.

Cashier/Food Prep Department: Café 108 Employment Classification: Non-Exempt /General Description: A Cashier/Food Prep greets customers, takes orders, prepares food, handle payments and thanks customers while ensuring a safe, clean and efficient operation. Expectations: Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. Act as a role model within and outside the corporation. Maintain a positive and respectful attitude toward customers and co-workers. Consistently report to work on time prepared to perform duties of position. Essential Duties & Responsibilities: In friendly manner perform duties such as but not limited to: Communicate special menu items or specials to customers, take orders to customer specifications; cook/prepare food orders; deliver food/drink orders; replenish condiments, as needed; maintain beverage area, brews and coffee; maintain cleanliness (e.g., clean service/dining areas, etc.). Maintain high cleanliness and sanitation standards in accordance with Food Systems Food Safety & Sanitation guidelines and the HACCP System. Ensure that product quality standards are met through proper food preparation and prepare food products to proper specifications. Operate a point of sale system/cash register without variance (e.g., maintain change in cash drawer; accept cash, checks, and bankcards for payment; calculate discounts; ensure proper identification for certain transactions; count money; return correct change; issue receipts; balance cash drawer and receipts; keep register area neat, clean and stocked with necessary supplies; and documents discrepancies). Ability to follow directions and perform work independently Ensure product is stocked and rotated to ensure proper expiration dates, and ensure product is displayed in an organized manner. Promote brands/products to increase sales. Act with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests). Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events. At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays. Perform additional duties and responsibilities as necessary or assigned. Education & Experience: High School Diploma or GED preferred. Must have relevant work experience. Some experience in fast food environment and cash handling preferred. Must possess basic mathematical skill (able to add, subtract, multiply and divide). Licensing & Certification: None. Computer Equipment, Software, Machinery: Operate Point of Sale system/cash register (MICROS) Operate and maintain dispensers such as fountain, juice, creamer, coffee and tea brewers. Operate ice cream maker, fryer. Essential Physical Requirements: The job requires the ability to talk, turn, twist, stand for long periods of time, and repetitively use hands 51-100% of the time. The job requires the ability to kneel and reach overhead 25-50 % of the time. The job requires the ability to bend over and stoop 1-24% of the time. The job requires the ability to carry, lift and slide/transfer 1-30lbs. 1-24% of the time. Essential Mental Demands: The job requires reading 51-100% of the time. Supervisory Responsibilities: None. Work Environment (inside/outside): The job is performed indoors in a restaurant environment. Other Requirements: Must pass a pre-employment alcohol/drug screen. Obtain Serv-Safe Certification within ninety days from date of hire and/or transfer. Varies

Cashier/Food Prep Department: All Venues Employment Classification: Non-Exempt /General Description: A Cashier/Food Prep greets customers, takes orders, prepares food, handle payments and thanks customers while ensuring a safe, clean and efficient operation. Expectations: Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. Act as a role model within and outside the corporation. Maintain a positive and respectful attitude toward customers and co-workers. Consistently report to work on time prepared to perform duties of position. Essential Duties & Responsibilities: In friendly manner perform duties such as but not limited to: Communicate special menu items or specials to customers, take orders to customer specifications; cook/prepare food orders; deliver food/drink orders; replenish condiments, as needed; maintain beverage area, brews and coffee; maintain cleanliness (e.g., clean service/dining areas, etc.). Maintain high cleanliness and sanitation standards in accordance with Food Systems Food Safety & Sanitation guidelines and the HACCP System. Ensure that product quality standards are met through proper food preparation and prepare food products to proper specifications. Operate a point of sale system/cash register without variance (e.g., maintain change in cash drawer; accept cash, checks, and bankcards for payment; calculate discounts; ensure proper identification for certain transactions; count money; return correct change; issue receipts; balance cash drawer and receipts; keep register area neat, clean and stocked with necessary supplies; and documents discrepancies). Ability to follow directions and perform work independently Ensure product is stocked and rotated to ensure proper expiration dates, and ensure product is displayed in an organized manner. Promote brands/products to increase sales. Act with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests). Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events. At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). Perform additional duties and responsibilities as necessary or assigned. Education & Experience: High School Diploma or GED preferred. Some experience in fast food environment and cash handling preferred. Must possess basic mathematical skill (able to add, subtract, multiply and divide). Licensing & Certification: None. Computer Equipment, Software, Machinery: Operate Point of Sale system/cash register. Operate and maintain dispensers such as fountain, juice, creamer, coffee and tea brewers. Operate ice cream maker, fountain machine, fryer. Essential Physical Requirements: The job requires the ability to talk, turn, twist, stand for long periods of time, and repetitively use hands 51-100% of the time. The job requires the ability to kneel and reach overhead 25-50 % of the time. The job requires the ability to bend over and stoop 1-24% of the time. The job requires the ability to carry, lift and slide/transfer 1-30lbs. 1-24% of the time. Essential Mental Demands: The job requires reading 51-100% of the time. Supervisory Responsibilities: None. Work Environment (inside/outside): The job is performed indoors in a restaurant environment. Other Requirements: Applicant must pass a pre-employment alcohol/drug screening. Obtain and maintain a Serv-Safe Certification within 90 days of employment and/or transfer. Varies

Job Description The Wardrobe Attendant is responsible for maintaining employee uniforms, including tasks such as fitting, distributing, repairing, and tracking garments to ensure all staff are professionally dressed. This role involves operating sewing machines, using the Uniform Manager Software, performing minor alterations, managing uniform inventory, and handling both shoe orders and external laundry services. The attendant is expected to provide excellent internal customer service, explain wardrobe policies clearly, and solve uniform-related issues creatively-especially when resources are limited. Accuracy, neat sewing, and proactive repair work are essential to reduce repeated visits by employees. This position requires strong multitasking skills, attention to detail, and the ability to work under pressure, including weekends and holidays. Attendants must demonstrate professionalism, patience, teamwork, and a positive attitude while maintaining confidential information and fostering respectful workplace relationships. While a high school diploma and sewing experience are preferred, there are no licensing requirements. Physical demands include repetitive hand use, lifting, and standing, while mental demands involve organization, planning, and decision-making. Proficiency in basic computer programs and office equipment is necessary, along with the ability to learn and use various wardrobe-related tools and software.

Surveillance Technician Department: Surveillance Employment Classification: Non-Exempt /General Description: A Surveillance Technician maintains all Surveillance electrical equipment and quickly reports any equipment problems. Expectations: Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. Act as a role model within and outside the casino. Maintain a positive and respectful attitude toward customers and co-workers. Consistently report to work on time prepared to perform duties of position. Essential Duties & Responsibilities: Perform preventative maintenance scheduled for the surveillance equipment. Daily cleaning and maintenance of Surveillance equipment. Aid in Surveillance equipment movement and additions. Use, maintain and troubleshoot digital video/audio surveillance equipment to monitor gaming activities using multiple monitors. Maintain a professional work ethic at all times. Adhere to departmental confidentiality requirements. Work effectively with Surveillance staff. Work odd and unusual hours including weekends and holidays. Follow instructions given by supervisors. Maintain knowledge of surveillance methods and procedures. Be knowledgeable of or be willing to learn gaming rules, regulations/procedures for table games to include video slot machines. Maintain strict confidentiality of duties, reports, investigations and any other job related information at all times. Follow standard operating procedures and departmental operating guidelines. Make quick decisions under stressful conditions. Perform additional duties and responsibilities as necessary or assigned. Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests). Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events. At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays. Perform additional duties and responsibilities as necessary or assigned. Education & Experience High School Diploma or GED preferred. Must have relevant work experience. Licensing & Certification: Technical Certificate in electronics or networking preferred. Computer Equipment, Software, Machinery: Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook). Lifts (e.g., boom scissor, man). Knowledge of general surveillance viewing applications and networking. Electrician tools (e.g., crimps, cutters, splicers and testing equipment). Essential Physical Requirements: Requires the ability to crouch/stoop, drive, kneel, reach overhead, stand, walk, and repetitively use hands 51-100% of the time. Requires the ability to lift 1-25 lbs. 51-100% of the time. Requires the ability to push/pull, carry and slide/transfer 1-25 lbs. 25-50% of the time. Requires the ability to push/pull, carry, lift and slide/transfer 25-50 lbs. 25-50% of the time. Requires the ability to push/pull, carry, lift and slide/transfer 50+ lbs. 1-24% of the time. Essential Mental Demands: Requires the ability to solve problems, organize and interpret data 51-100% of the time. Requires the ability plan, make decisions, read and write 25-50% of the time. Supervisory Responsibilities: None. Work Environment (inside/outside): The job is performed indoors and outdoors with exposure to hot/cold temperatures and within confined areas. Other Requirements: Obtain and maintain a gaming license through the Pueblo of Laguna's Gaming Control Board and must provide/maintain a valid New Mexico drivers' license. Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification. Must attend and pass surveillance training classes and courses Must obtain and maintain lift operating license. Must pass a pre-employment drug screening.

DESM Grocery Manager Department: Dancing Eagle Supermarket Employment Status: Non-Exempt /General Description: The Grocery Manager is responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes to company standards. This individual will plan, order, and process grocery products according to work plan and standards to maximize sales and gross profit, while independently performing a variety of other duties and ensuring a safe and efficient operation of the Dancing Eagle Supermarket (Marketplace) located in Casa Blanca. Expectations: • Adheres to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. • Acts as a role model within and outside the corporation. • Maintains a positive and respectful attitude toward customers and co-workers. • Consistently reports to work on time prepared to perform duties of position Essential Duties & Responsibilities: • Open and Close Store - cash reconciliation • Ensure compliance with Health and Safety regulations • Ordering grocery items and inventory control • Scheduling/Supervise employees (disciplinary) • Cash Register Operations • Cash Reconciliation • Inventory Control • Key-Carrier duties • Clean shelves and general area • Computer Data Entry • Ensures customer needs are met, complaints are resolved, and service is quick and efficient. • Ensures all products and displays are merchandised effectively to maximize sales and profitability. • Ensure all new employees receive proper training and supervision and will ensure correct ordering, receiving, unloading, storage, and rotation of merchandise and building of displays. • Actively participates in LDC Management Capacity Program as required. • Must be able to work all different shifts including weekends and holidays. • Actively participate in Management Development Leadership Series (MDLS) yearly. • Develop a thorough knowledge of services, amenities, surroundings, providing accurate directions and information for guest inquiries about promotions and special events. • All other duties as assigned. April 2017 Education & Experience: • High School Diploma or GED certificate required. • Two (2) to three (3) years relevant experience and demonstrated ability to lead. Licensing & Certification: • Obtain and maintain Serv-Safe Certification. Computer Equipment, Software, Machinery: • Basic computer skills. • Basic reading and writing skills. • Knowledge of cash register. Essential Physical Requirements: • The job requires the ability to balance/climb, bend over, crouch/stoop, hear, kneel, reach overhead, stand, talk, turn/twist, walk, and repetitively use hands 51-100% of the time. • The job requires the ability to push/pull, carry, lift, slide/transfer 1-50 lbs. 25-50% of the time. Essential Mental Demands: • Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write the majority of the time. Supervisory Responsibilities: • The job requires training, scheduling, apportioning work among employees, directing and appraising productivity. • The job includes the recommendation to hire, discipline and terminate employees. Work Environment (inside/outside): • The job is primarily performed indoors with some exposure to cold temperatures. Other Requirements: • Must pass a pre-employment alcohol/drug screen. • Must pass background check. • Maintain a valid New Mexico driver's license. Varies

Job Description Under the direction of the Banquet Sales Operations Manager, this position represents Laguna Development Corporation (LDC) to potential clients seeking room rentals, meeting spaces, and food and beverage services. The role involves responding to inquiries, prospecting and qualifying leads, conducting site visits, preparing proposals, negotiating contracts, and analyzing lost business. The individual develops and executes sales plans to meet revenue goals while coordinating with other departments to ensure quality service delivery. Responsibilities include maintaining professional relationships, attending trade shows, reading industry publications, and staying informed about event and meeting management trends. The position requires strong communication, organization, and negotiation skills, along with the ability to work under pressure and manage multiple tasks. Candidates must demonstrate professionalism, teamwork, and a customer-focused attitude while adhering to LDC's core values and policies. Essential duties also include planning events, evaluating service providers, maintaining detailed records, and conducting post-event reviews. The role demands flexibility to work long or irregular hours, travel as needed, and maintain a State Issued Alcohol Service Certificate. A high school diploma or GED is preferred, with a bachelor's degree in marketing or hotel management desired, plus at least one year of relevant food and beverage experience.

Position Title: Dual Rate Table Games Dealer-Full Time Department: Table Games Employment Classification: Non-Exempt Reports to (Supervisor Title): Table Games Supervisor /General Description: The Dual-Rate Table Games Dealer is responsible for providing exceptional guest service while dealing table games according to established policies and procedures. In addition, this role involves stepping into a supervisory capacity as needed, ensuring smooth operations, enforcing gaming regulations, and maintaining a positive team environment. This position requires flexibility, professionalism, and expertise in both dealing and supervisory roles. Expectations: Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. Act as a role model within and outside the casino. Maintain a positive and respectful attitude toward customers and co-workers. Consistently report to work on time prepared to perform duties of position. Essential Duties & Responsibilities: Dealer Responsibilities: Accurately deal table games such as Blackjack, Poker, Craps, or Roulette in accordance with company policies, gaming regulations, and internal controls. Provide an engaging and friendly gaming experience for all players while maintaining professionalism. Ensure proper handling and accounting of chips, cards, dice, and other gaming materials. Monitor the integrity of the game and enforce rules to ensure fair play. Recognize and report any irregularities or suspicious activity promptly. Handle customer transactions for “buy-in” and “payoffs.” Verify fills, credit, and chip amounts issued. Make proper change and color ups. Recognize winning/losing bets and situations. Communicate effectively. Perform additional duties and responsibilities as necessary or assigned Supervisor Responsibilities (Dual-Rate): Oversee assigned table games to ensure adherence to gaming regulations, house policies, and procedures. Provide guidance and support to dealers, answering questions and addressing concerns. Monitor and evaluate dealer performance, offering coaching and feedback as needed. Resolve guest disputes or escalations promptly and professionally. Complete administrative tasks such as shift reports, incident logs, and performance documentation. Collaborate with management to ensure smooth transitions during shift changes. Be proficient in all assigned tables. Accurately track bank roll of assigned players at all assigned tables. Provide excellent customer service and ensures same of all employees. Accurately determine table win/loss; oversee games in progress, customers and employees in the pit area. Communicate information to incoming floor supervisor. Maintain knowledge of compliance with all dealing procedures. Maintain total understanding of Table Games manual for games supervised. Assist with the dealer rotation. Ensure maximum game protection (e.g., observe assigned games; analyze customer play for cheating scams and suspicious variation in play). Protect and/or issue all sensitive equipment, (cards, dice, shoes) Train and help develop Dealer's skills; counsel and work with dealers on procedural problems. Assist Pit Manager in completing all duties. Serve as a role model for subordinates. Assist with tournaments and/or promotions. Accurately tracks table drop. Ensure all Table Games dealers comply with all dealing procedures. Ensure that games move at an appropriate pace. Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests). At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays. Perform additional duties and responsibilities as necessary or assigned Education & Experience: High School Diploma or GED Certification preferred. 6 months prior dealing experience required. If a candidate does not have dealer experience, they must provide proof of a training certification and successfully pass an audition to demonstrate a full understand the games. Licensing & Certification: None. Computer Equipment, Software, Machinery: None. Essential Mental Demands: Requires the ability to solve problems, plan, make decisions and interpret data 51-100% of the time. Requires the ability organize and read 25-50% of the time. Work Environment AND Physical Requirements: Must be able to stand for extended periods in a fast-paced environment. Must be comfortable working in a noisy, smoky, and brightly lit environment. Flexibility to work nights, weekends, and holidays as required by the casino's operations. Other Requirements: Obtain and maintain a gaming license through the Pueblo of Laguna's Gaming Control Board. Comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification. Must pass a pre-employment alcohol/drug screening.

Job Description Route 66 Casino is hiring welcoming, organized, and guest-oriented Hosts to join our food & beverage team across various venues including Stadium 66, Buffet 66, Thunder Road, and more. As a Host, you are the first and last point of contact for our guests, responsible for greeting them with a warm smile, managing seating assignments, providing wait times, and assisting with general inquiries. Hosts play a critical role in creating a positive first impression and maintaining a smooth flow of service by coordinating with servers and maintaining a clean, inviting front-of-house environment. We're hiring for full-time and part-time positions with flexible shifts including evenings, weekends, and holidays. Ideal candidates are friendly, dependable, and able to work in a fast-paced setting while maintaining professionalism and hospitality. Previous customer service or host experience is preferred but not required. This position involves standing for long periods, occasional lifting, and working in high-traffic environments. All applicants must pass a pre-employment alcohol and drug screen. If you're passionate about guest service and creating memorable experiences, Route 66 Casino is the place for you!

Job Description The Shift Manager is responsible for ensuring efficient, high-quality restaurant operations by managing staffing, guest service, and communication between departments. This role involves supervising daily tasks, monitoring food and beverage standards, maintaining sanitation and safety compliance, and managing cash handling procedures. The Shift Manager must ensure that each shift is adequately staffed, guests are served courteously, and operations meet or exceed brand and corporate standards. Additional responsibilities include training staff, managing schedules, monitoring attendance, handling customer concerns, assisting in food and beverage service when needed, and supporting new menu launches and promotions. This position requires strong leadership, communication, and organizational skills to effectively direct employees, foster teamwork, and maintain a positive work environment. Candidates must have at least two years of relevant leadership experience and a working knowledge of food and beverage operations. The role demands the ability to work under pressure, perform mathematical calculations, and operate kitchen and bar equipment, as well as point-of-sale systems. A high school diploma or GED is preferred, and candidates must be at least 21 years old, possess a valid driver's license, and obtain ServSafe Manager and Alcohol Certification within 30 days of hire. The work takes place primarily indoors in a restaurant setting, requiring long periods of standing, frequent lifting, and flexible scheduling, including nights, weekends, and holidays.

Job Description Heavy Duty Cleaner Department: Custodial Employment Classification: Non-Exempt /General Description: A Heavy Duty Cleaner maintains a clean environment for all LDC casinos and related facilities. Expectations: Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. Act as a role model within and outside the casino. Maintain a positive and respectful attitude toward customers and co-workers. Consistently report to work on time prepared to perform duties of position. Essential Duties & Responsibilities: Under supervision perform heavy duty custodial duties such as, but not limited to: High dusting; vacuuming; scrubbing; mopping; disposing of trash; power washing restrooms; stripping, waxing and buff floors; cleaning windows, mirrors, walls, doors, carpet, upholstery; and cleaning other furnishings. Comply with custodial department standard operating procedures. Responsible for preventative maintenance of custodial equipment, and cleaning of equipment. Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests. Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events. At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays. Maintain all heavy floor equipment and supplies applicable to floor cleaning requirements. Report equipment repair requirements to the custodial manager. Serve as a mentor to custodial and heavy duty cleaners, and use the buddy system during training. Participate in meetings and workshops to support custodial operations. Perform additional duties and responsibilities as necessary or assigned. Education & Experience: High School diploma or GED preferred. Must have relevant work experience. Knowledge and understanding of material safety data sheets (MSDS). Licensing & Certification: None. Computer Equipment, Software, Machinery: Use of wand extractor, buffer, chariot extractor, chariot vacuum, burnisher, vacuum back pack, and high lift/scissor lift (manual and electric).Essential Physical Requirements: Requires balancing/climbing, bending over, crawling, crouching/stooping, hearing, kneeling, reaching overhead, sitting, standing, talking, turning/twisting walking and repetitive use of hands 51-100% of the time. Requires pushing/pulling, carrying, lifting, sliding/transferring 1-25 lbs. 51 to 100% of the time. Requires pushing/pulling, carrying, lifting, sliding/transferring 25-50+ lbs. 25 to 50% of the time. Essential Mental Demands: Solve problems, organize, plan, make decisions, interpret data and read 51% to 100% of the time. Write 1-24% of the time. Supervisory Responsibilities: None. Work Environment (inside/outside): The job is performed indoors with exposure to loud noises and fumes. Other Requirements: Obtain and maintain a gaming license through the Pueblo of Laguna's Gaming Control Board. Must pass a pre-employment alcohol/drug screening. Varies.

Players Club Representative Department: CB Sales and Marketing Employment Classification: Non-Exempt /General Description: A Players Club Representative enrolls guests into the club, explaining all benefits, redeeming points for cash-back/promotional play and provides support for special events. Expectations: Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. Act as a role model within and outside the casino. Maintain a positive and respectful attitude toward customers and co-workers. Consistently reports to work on time prepared to perform duties of position. Essential Duties & Responsibilities: Introduce and promote the Player's Club. Explain the benefits of Player's Club (e.g. describe cash back/reward bucks, bonus points, redemption, award “levels”), assist players with membership application, set up player's account in OASIS, take player photos with digital camera, or scanning driver's license to get player's picture, print/reprint player cards and explain the use of multiple cards, and the operations of the card in the slot machines. Walk the casino floor enrolling “hot players” into the club. Exercise initiative, professionalism and courtesy when handling routine problems with guests and LDC employees. Generate excitement and provide personal attention to customers. Stock cabinets with promotional items and keeps work areas clean on a daily basis. Distribute promotional items (e.g. coupons, gifts, or player cards). Inform players of promotion booth location(s), promotions soon to start, in progress, or soon to end. Pay attention to detail. Write and prepare standard reports and documents. Maintain knowledge of all slot marketing activities and events on the property. Maintain knowledge of all games offered by the casino. Maintain knowledge of all advertising and casino marketing. Maintain strict confidentiality of all sensitive information (e.g., guest/player information, financial data, casino player data, policies and marketing plans). At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). Build relationships and loyalty with guests both in person and on the phone through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests). Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays. Be a team player (e.g., works toward team goals and fosters a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). Develop a thorough knowledge of services, amenities, and surroundings, providing accurate directions and information for guest inquiries about promotions and special events. Perform additional duties and responsibilities as necessary or assigned. Education & Experience: High School Diploma or GED required. Must have two years of relevant work experience. Licensing & Certification: None Computer Equipment, Software, Machinery: Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook). Proficient with basic office equipment (e.g., computer, photocopying and faxing). Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software). OASIS. Essential Physical Requirements: The job requires the ability to bend over, crouch/stoop, hear, reach overhead, sit, stand, talk, turn/twist, walk, see and repetitive use of hands 51-100 % of the time. The job requires the ability to push/pull 25-50 lbs. 25-50% of the time and 50+lbs. 51-100% of the time. The job requires the ability to carry 1-25 lbs. 51-100% of the time and 25-50+ lbs. 25-50% of the time. The job requires the ability to lift and slide/transfer 1-25 lbs. 51-100% of the time and 25-50 lbs. 25-50 Essential Mental Demands: The job requires interpreting data, reading and writing 51-100% of the time. The job requires problem solving, organizing, planning and making decisions 25-50% of the time. Supervisory Responsibilities: None. Work Environment (inside/outside): The job is performed indoors in a confined area with exposure to smoke (e.g., cigarettes). Other Requirements: Obtain and maintain a gaming license through the Pueblo of Laguna's Gaming Control Board. Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification. Must pass a pre-employment alcohol/drug screening. Varies

Job Description The Sous Chef supports the Chef de Cuisine by supervising kitchen staff and managing daily food preparation to ensure all culinary standards and specifications are consistently met. This position plays a critical role in maintaining quality, presentation, and service standards across all dishes, while also participating in the creation of new menu items based on seasonal ingredients and guest preferences. Responsibilities include controlling food and labor costs, maintaining kitchen cleanliness and compliance with HACCP and ServSafe guidelines, overseeing inventory, and facilitating effective communication within the team. Candidates should have a high school diploma or GED (preferred), along with one to three years of relevant management experience in food production. Familiarity with large kitchen equipment and strong computer skills (Word, Excel, Outlook) are essential. The position requires ServSafe certification within 90 days of hire and alcohol certification within 30 days. The Sous Chef must be able to lift up to 50 lbs, stand for long periods, and maintain composure in a fast-paced environment, including working evenings, weekends, and holidays. A valid New Mexico driver's license and a positive, team-oriented attitude are also required.

Job Description The Marketing Special Event Manager plays a key role in creating exceptional guest experiences and driving strategic engagement across Laguna Development Corporation (LDC) properties. Reporting to the Director of Marketing, this position leads the planning, coordination, and execution of high-impact special events-including VIP dinners, slot tournaments, drawings, gift giveaways, Stadium 66 events, and team member celebrations. The ideal candidate brings a passion for delivering memorable entertainment experiences, a strong understanding of sports-themed and promotional marketing, and the ability to cultivate meaningful relationships with guests, partners, and the local community. This role requires creativity, leadership, and a commitment to maintaining a clean, safe, and welcoming environment that reflects LDC's core values and brand standards. In addition to designing and executing innovative events, the Marketing Special Event Manager will oversee event logistics, budgets, timelines, ROI analysis, and post-event reporting to ensure cost-effective and impactful results. This position works closely with marketing leadership and cross-functional teams to support broader initiatives, streamline processes, and enhance customer acquisition, engagement, and retention. The role also manages group sales efforts, supports major sporting telecasts and themed promotions, and represents LDC at community and business events. Successful candidates will demonstrate strong organizational skills, effective time management, a collaborative spirit, and the ability to work flexible schedules including evenings, weekends, and holidays. A bachelor's degree in marketing or a related field (or equivalent experience), the ability to obtain required certifications and licensing, and proven leadership experience are essential.

Job Description Route 66 Casino is looking for dependable and energetic Bussers to join our team at various dining venues including Stadium 66, Buffet 66, Thunder Road, and more. Bussers are essential to maintaining a clean, organized, and welcoming dining environment. Responsibilities include clearing and resetting tables, supporting servers with guest needs, restocking supplies, and ensuring all areas of the restaurant are clean and guest-ready. This role requires strong attention to detail and a commitment to providing fast and friendly service. We offer full-time and part-time opportunities with flexible scheduling, including nights, weekends, and holidays. Ideal candidates are team players who thrive in a fast-paced setting and take pride in creating a positive guest experience. Prior experience in a restaurant environment is preferred but not required. The position requires standing, walking, lifting, and bending throughout the shift. All applicants must pass a pre-employment alcohol and drug screen. Join Route 66 Casino and be part of a fun, professional, and guest-focused team!

Job Description Laguna Development Corporation (LDC) Location: New Mexico | Full-Time About the Role Laguna Development Corporation (LDC) is seeking an experienced and highly motivated Security Manager to oversee the safety and security operations across LDC properties, including casinos and additional facilities. Reporting to the Senior Director of Risk Management, this role ensures a secure and welcoming environment for employees, guests, and vendors while leading a team of Security Officers and Supervisors. The Security Manager will play a key role in implementing security protocols, guiding staff development, and maintaining compliance with all applicable regulations and certifications. This position requires a hands-on leader with strong decision-making skills and a commitment to safety, service, and organizational excellence. Key Responsibilities Oversee daily security operations across multiple LDC properties. Lead, train, and supervise Security Officers and Supervisors. Ensure enforcement of all security-related standard operating procedures. Manage and prepare reports, budgets, and documentation related to security activities. Oversee event security planning, coordination, and execution. Manage and respond to security incidents, conduct investigations, and provide testimony for hearings or legal proceedings as required. Ensure compliance with federal, state, and tribal regulations, as well as all organizational policies. Maintain all required certifications and ensure staff compliance with training standards. Operate and oversee surveillance systems and security equipment. Foster a safe and professional environment for employees and guests. Qualifications Bachelor's degree OR a minimum of 8 years of relevant experience. At least 5 years of experience in a law enforcement or security-related role. Prior supervisory experience required. Must maintain essential certifications, including: First Aid CPR AED New Mexico Alcohol Servers Permit Proficiency with basic computer applications and security/surveillance systems. Valid driver's license with the ability to operate LDC vehicles and equipment. Ability to pass all background checks, pre-employment drug screening, and obtain/maintain a gaming license. Physical & Work Environment Requirements Ability to lift, bend, stand, walk, and perform tasks requiring physical and mental agility. Strong problem-solving and decision-making capabilities. Work performed in varied indoor and outdoor environments, with exposure to changing weather and property conditions. Why Join LDC? At Laguna Development Corporation, you will be part of a mission-driven organization dedicated to safety, integrity, and exceptional guest service. You will have the opportunity to lead impactful security operations and contribute to a safe and successful environment across LDC properties.

Job Description The Utility position is responsible for maintaining the cleanliness and organization of all kitchen areas, service ware, and equipment to ensure a safe, efficient, and sanitary operation. Duties include washing dishes, utensils, and cookware; cleaning floors, walls, and kitchen facilities; managing waste and recyclables; and operating kitchen machinery such as dishwashers and compactors. The role requires adherence to company policies and safety standards while supporting a positive and respectful work environment. Employees are expected to maintain professionalism, communicate effectively with staff and management, and perform assigned tasks efficiently, even in a fast-paced setting with heavy workloads. This position requires physical stamina, including frequent standing, bending, lifting, and moving items up to 50 pounds. The ideal candidate is dependable, team-oriented, and able to work flexible hours, including weekends and holidays. A high school diploma or GED and prior food service experience are preferred. The work environment involves exposure to heat, cold, noise, and occasional fumes, requiring proper protective clothing and adherence to safety procedures. While there are no supervisory duties, the Utility plays a vital role in supporting overall kitchen operations and maintaining cleanliness standards.

Job Description The Banquet Server is responsible for providing excellent customer service to guests during banquet events by setting up tables, taking orders, serving food and beverages, and clearing tables in a timely and professional manner. This role involves executing all event-related duties with efficiency and attention to detail, including following food safety guidelines, maintaining clean and organized service areas, and operating a point-of-sale system when needed. Servers must uphold high standards of hospitality by being courteous, attentive, and responsive to guest needs while maintaining compliance with safety and sanitation regulations. Candidates must be at least 19 years old, preferably have prior food service experience, and be able to obtain alcohol service and Serv-Safe certifications within the first 90 days of employment. The position is physically demanding, requiring frequent lifting, walking, bending, and standing for extended periods. Banquet Servers are expected to be team players, work flexible schedules-including holidays and weekends-and maintain professionalism in a high-paced, high-volume environment. While there are no supervisory responsibilities, servers are key contributors to delivering a seamless and enjoyable guest experience.