Sales & Service Leader

Lake Michigan Credit Union
Tampa, FL
The Sales and Service Leader is responsible for leading member sales and service and the branch. Ensures compliance with regulatory guidelines and bank policies/procedures, mentors branch employees performance to promote a service and sales culture, and manages the daily interactions of staff with members. Recognizes and meets member needs by proactively selling and cross-selling appropriate products and services to new and existing clients. Supports the efforts and goals of the banking center.
Responsibilities:

* Conduct on the job training of, and continuing supervision of, Relationship Bankers.

* Ensure excellent Client Advocacy service on a daily basis. This includes client interactions with staff, quality of work processed to ensure client satisfaction, and scheduling for sufficient coverage necessary to handle client activity.

* Monitor, coach, and encourage sales and referrals by staff. Train staff on products and services of the bank.

* Monitor associate activities, assist with problems, and take action to ensure work standards and schedules are maintained.

* Ensure that the staff is trained on all bank security procedures and is strictly adhering to those procedures at all times.

* Ensure that all monthly and quarterly audits are conducted and that all audit procedures and policies are followed in the banking center.

* Perform supervision of office staff in the absence of the Market Leader. Fill in for absent staff members as needed.

* Promote positive bank image within the community which may include representing the bank in local organizations and events.

* Ensure maintenance and repair of office facilities and/or equipment as needed.

Preferred Education and Experience:

* A minimum of one year up to three years of similar or related experience.

* Experience in having served in an assistant branch manager capacity or related role required.

* Previous experience in sales, member service, and operations strongly preferred.

* Demonstrated understanding of retail banking operations and financial products and services.

Market Leader - Lakeland

Lake Michigan Credit Union
Lakeland, FL
The Market Leader is responsible for overall profitability by directing sales and business development, meeting operational objectives, and ensuring the banking center achieves its annual goals. Management and leadership duties include: associate development and engagement, ongoing coaching, and performance management. Market Leaders are responsible for building the bank's presence in the community and for prospecting and enhancing business relationships.
Responsibilities:

* Provide support at all levels of banking center functions from operational to lending.

* Ensure all policies, procedures, and audits are being completed properly and on time.

* Develop a sales plan and goals for the banking center to include implementation and results tracking.

* Coach, develop, and train banking center associates to ensure staff is properly trained on products and services, relationship building techniques, and adherence to the highest standards of quality client advocacy.

* Community and civic involvement.

Preferred Education and Experience:

* Three to five years of similar or related experience.

* Bachelor's Degree in Business Administration, Finance, or similar is strongly preferred.

Relationship Banker

Lake Michigan Credit Union
Temple Terrace, FL
The Relationship Banker is responsible for providing quality, accurate, and timely member service involving daily processing of financial transactions and opening accounts in a retail-banking environment.
Responsibilities:

* Providing a full range of banking services, with emphasis on member service.

* Teller support would include performing daily processing of financial transactions, i.e. deposits, handling currency, coin, cashing checks, and balancing.

* Meet members face-to-face or on the telephone to discuss personal financial and banking needs through a client advocacy approach, and recommend ways the bank may satisfy those needs

* Assists members in opening new accounts, including checking, savings, certificates of deposit and safe deposit boxes, ensuring that all documentation is completed and properly routed.

* Explain bank disclosures and bank procedures to members, as required and/or needed.

* Explain product benefits, changes, restrictions, requirements, and any other relevant product information to members.

* Assists members with bank service requests such as account maintenance, direct deposit, wire transfers, stop payments, check ordering, etc.

* Handle/research member issues and help provide resolution.

* Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships, participate in member calling activities.

* Participate in banking center meetings to enhance knowledge of sales initiatives/processes, bank products, operational processes, and "exceptional" member service delivery.

* Performs related duties as assigned by manager.

Preferred Education and Experience:

* Under one year of similar or preparatory experience.

* Previous banking and cash handling experience preferred.

* Working knowledge and understanding of other bank services, i.e. Treasury Management, Merchant Services.

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FT Teller I or II - Lake Michigan Dr

Lake Michigan Credit Union
Grand Rapids, MI
The Teller II role is responsible for receiving and processing LMCU Member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments. Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactions.
Responsibilities:

* Independently receives and processes customer financial transactions including: deposits, withdrawals, transfers, and loan payments. Follows check procedures, check/cash handling processes, and ensures accuracy in all transactions. Educates and supports members to utilize LMCU Online Banking Portal. Provides exceptional member service, adheres to I AM LMCU guidelines, and contributes ideas to improve member experience.
* Conducts problem-solving strategies resulting in a win-win solution for both the member and LMCU. Completes voided transactions, account maintenance, CD maintenance, process disputes, stop payments, payroll distributions, Card Services requests, check order requests, basic loan payment information, closing accounts, member account changes, and fee schedules, both accurately and efficiently. Grants overrides and creates new shares. Follows established procedures and guidelines for check holds, outgoing funds, non-member transactions, and safe deposit boxes.
* Performs with assistance: new account processes, closing accounts, member account changes, OnBase and CRM, vault processes, demonstrating cash limit knowledge, following monthly audit procedures with the vaults.
* Collaborates with branch staff to effectively cross-sell products and services, and close deals to increase member share of wallet.
* Follows security procedures and ensures appropriate steps are taken to correct unsatisfactory conditions.

Preferred Education and Experience:

* One to two years of similar or related experience.
* Excellent written and verbal communication skills.

PT Teller I or II - Grand Haven

Lake Michigan Credit Union
Grand Haven, MI
The Teller I role is responsible for receiving and processing LMCU Member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments. Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactions.
Responsibilities:

* Independently receives and processes customer financial transactions including: deposits, withdrawals, transfers, and loan payments. Follows check procedures, check/cash handling processes, and ensures accuracy in all transactions. Educates and supports members to utilize LMCU Online Banking Portal. Provides exceptional member service, adheres to I AM LMCU guidelines, and contributes ideas to improve member experience.
* Performs the following with assistance: utilizes technology such as CRM and Symitar to effectively support members and employees. Conducts problem-solving strategies resulting in a win-win solution for both the member and LMCU. Completes voided transactions, account maintenance, CD maintenance, process disputes, stop payments, payroll distributions, Card Services requests, check order requests, basic loan payment information, closing accounts, member account changes, and fee schedules, both accurately and efficiently.
* Collaborates with branch staff to effectively cross-sell products and services, and close deals to increase member share of wallet.
* Follows established procedures and guidelines for check holds, outgoing funds, non-member transactions, and safe deposit boxes.
* Follows security procedures and ensures appropriate steps are taken to correct unsatisfactory conditions.

Preferred Education and Experience:

* One to three years of similar or related experience. Cash handling and customer service experience is strongly preferred.
* Excellent written and verbal communication skills.

Teller I or II - Holland 8th St M W F

Lake Michigan Credit Union
Holland, MI
The Teller role is responsible for receiving and processing LMCU Member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments. Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactions.
Responsibilities:

* Independently receives and processes customer financial transactions including: deposits, withdrawals, transfers, and loan payments. Follows check procedures, check/cash handling processes, and ensures accuracy in all transactions. Educates and supports members to utilize LMCU Online Banking Portal. Provides exceptional member service, adheres to I AM LMCU guidelines, and contributes ideas to improve member experience.
* Performs the following with assistance: utilizes technology such as CRM and Symitar to effectively support members and employees. Conducts problem-solving strategies resulting in a win-win solution for both the member and LMCU. Completes voided transactions, account maintenance, CD maintenance, process disputes, stop payments, payroll distributions, Card Services requests, check order requests, basic loan payment information, closing accounts, member account changes, and fee schedules, both accurately and efficiently.
* Collaborates with branch staff to effectively cross-sell products and services, and close deals to increase member share of wallet.
* Follows established procedures and guidelines for check holds, outgoing funds, non-member transactions, and safe deposit boxes.
* Follows security procedures and ensures appropriate steps are taken to correct unsatisfactory conditions.

Preferred Education and Experience:

* One to three years of similar or related experience. Cash handling and customer service experience is strongly preferred.
* Excellent written and verbal communication skills.

Mortgage Loan Originator

Lake Michigan Credit Union
Troy, MI
The Mortgage Loan Originator role is responsible for assisting members with their mortgage lending needs, analyzing loan requests and making credit decisions based on mortgage lending policies and procedures.
Responsibilities:

* Reviews and evaluates information on mortgage loan documents to determine if buyer, property, and loan conditions meet bank and regulatory standards. Assembles documents in loan file, including acceptance or denial, and returns file mortgage clerk. Approves or rejects loan application, or requests additional information. Establishes terms and conditions of an approved loan and reviews with member.
* Markets the Credit Union's mortgage lending program to companies and individuals within the real estate community.
* Evaluates acceptability of loan on secondary mortgage markets.
* Cross sells other Credit Union services.
* Responsible for adhering to and complying with all applicable federal and state laws, regulations and guidance, adhering to Bank policies and procedures, and completing required training.
* Keeps informed of current trends in mortgage lending and market factors affecting mortgage lending.

Preferred Education and Experience:

* Three to five years of sales or related experience. Prior experience working in the Mortgage industry is a plus.
* Ability to maintain an active registration with the National Mortgage Licensing System (NMLS) is required.
* Excellent written and verbal communication skills.

Vehicle Registration and Title Specialist

Lake Michigan Credit Union
Grand Rapids, MI
The Vehicle Registration and Title Specialist is responsible for managing all collateral loan title work for lending & branch loans.
Responsibilities

* Processing all new and used vehicles for registration in the state in which they will be titled.

* Preparing tax and title documents, submitting all legal transfer work to the Department of Motor Vehicles, verifies that funds have been collected and the correct and lien holder is paid off before processing title application.

* Checking for accuracy in applications, ensuring that all information is complete, and accurately documenting receipt of titles, file & track out of state titles.

* Processing license plate issuing, transfers, and identifying errors on titles and escalating when appropriate.

* Tracking inventory of license plates on hand and reporting to the State of Michigan as required and maintaining vehicle inquiries reporting for audits by the state.

* Maintaining all out of state titles and processing out of state title work, as needed.

* Releasing liens on collateral & issuing UCC1 statements when no title is available.

Preferred Education & Experience

* A high school degree or equivalent.

* Under one year of similar or preparatory experience.

Senior Recruiter

Lake Michigan Credit Union
Grand Rapids, MI
The Senior Recruiter role is responsible for developing and implementing appropriate recruiting strategies that maximize the effectiveness of placements in a timely, cost effective manner, which effectively markets LMCU's employer brand.
Responsibilities:

* Partners with Human Resource team, hiring managers and key stakeholders to design and develop the recruiting strategy for corporate positions and job requirements for positions and executing the most effective sourcing strategies. Source and screen qualified candidates (both active and passive) for all levels of positions throughout the credit union in a creative, professional and ethical way to help identify top-performing candidates for open positions. Utilize a broad range of sourcing strategies and methods, including, but not limited to: networking, social media sites, job boards, industry sites, community partnerships, applicant tracking database, employee referrals, recruiting events and job fairs. Assists with job postings on our external career page, job boards, university sites, and other channels. Identifying strategies to promote credit union positions to the marketplace to attract passive candidates. Proactively build a healthy candidate pipeline with an emphasis on creating a positive candidate experience.

* Assists with implementing company wide talent acquisition projects/programs. Ensures positions posted to HRIS (Workday) are available for external and internal candidates to apply for opportunities. Utilizes the recruiting system to track requisitions and applicants. Update, maintain and leverage our HRIS (Workday) to make the recruiting and hiring process more effective and efficient.

* Reviews and processes applications for all internal candidates and potential external candidates. Updates candidate statuses accurately and timely in HRIS (Workday). Assists with the interview process, attending and conducting interviews via in-person, phone or video with managers and other stakeholders. Qualify or reject candidates based on interview feedback and resume reviews. Screens applications and schedules interviews; oversees preparation of interview questions and other hiring and selection materials and selects qualified candidates.

* Selects candidates to receive/not receive offers, determines their offer package, obtains approval for offer; communicates offer/rejection to candidates and follows up on offers to achieve acceptance. Notifies the department of newly hired employee's start date and other pertinent details.

* Builds and develops networking externally with community partners (community partnerships, professional associations, university partnerships, etc.) to allow business partners to build bench strength within their business units. Attends and participates in college job fairs and recruiting sessions.

* Coordinates on-boarding process with the HR team and departments to quickly assimilate new hires into the company.

Preferred Education and Experience:

* Minimum of 3 years experience with full lifecycle recruiting is required. 5+ years experience with full lifecycle recruiting is preferred.

* Bachelors degree in Human Resources or a related field of study is preferred.

* AIRS Certifications such as Certified Diversity and Inclusion Recruiter (CDR), Professional Recruiter Certification (PRC), Certified Social and New Media Recruiter (CSMR), Certified Technical Recruiter (CTR) are preferred.

* Ability to create and implement sourcing strategies for recruitment for a variety of roles.

ATM Servicing Rep I

Lake Michigan Credit Union
Grand Rapids, MI
The ATM Servicing department is in charge of the day to day servicing of all on-site LMCU ATMs in the state of Michigan. The ATM Servicer I position's primary goal each day is to complete and service their particular route's ATMs including, but not limited to, performing weekly cleaning of machines, troubleshooting/fixing ATM errors, and interacting with multiple vendors, members, and co-workers daily.
Responsibilities:

* Perform on-site maintenance on ATMs such as on site problem diagnosis, clearing deposit jams, card reader jams or errors, bill jams and other general maintenance issues that arise. Provide first line maintenance to ATMs after hours.

* Maintain proper appearance for all ATMs, this includes cleaning, testing, and making sure proper stickers and signage is displayed and properly legible for all members. Ensure all machines are up and running before leaving any location.

* Complete daily paperwork to ensure proper recording of deposits and cash handling.

* Complete tasks such as delivery of valuables to branches and vendors, ATMs vault balancing, and performing audits.

* Able to drive in all weather conditions, making calculated choices when driving to complete their route efficiently and safely. Prioritize tasks that need to be completed on route. Provide routine maintenance on company car when needed.

* Perform checks and quality control on new programs or products that will be integrated into the ATMs, such as new marketing material and/or new machines.

* Develop working knowledge of all proper ATM balancing procedures.

* Maintain awareness of security at all times, making sure that you and your valuables are safe at all times.

* Capture, record, save and destroy debit and credit cards captured by ATM's.

* Support technicians by giving proper descriptions of ATM issues, maintaining proper communication with technician team.

* Assist members/co-workers with ATM/deposit questions. Interact in a professional manner with all coworkers, members and vendors.

Preferred Education and Experience:

* 2+ years of experience, including preparatory experience.

* Possess a valid driver's license and successfully pass a Motor Vehicle Record (MVR) check.

* Ability to work both as a part of a team and independently, maintaining effective communication with management and team members.

* Be available for on-call after hours and on weekends.

* Sense of urgency, and exceptional organizational skills. Exceptional customer service skills.

* Ability to use basic hand tools while working with ATM machines.

PT Teller I or II - Ravenna (T/Th/F)

Lake Michigan Credit Union
Ravenna, MI

Home Equity Quality Control Analyst

Lake Michigan Credit Union
Grand Rapids, MI

PT Teller I or II - West Main

Lake Michigan Credit Union
Kalamazoo, MI

Mortgage Closing Coordinator

Lake Michigan Credit Union
Grand Rapids, MI

VP Regional Mtg Production

Lake Michigan Credit Union
Grand Rapids, MI

Symitar Support Analyst I

Lake Michigan Credit Union
Grand Rapids, MI

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