Lake Trust Credit Union jobs - 66 jobs

More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial Wellbeing Services * 401(K) matching up to 5% * Heath Insurance with Wellness Incentives * Employee Wellbeing Services * DE&I Initiatives * Work-Life Balance Job Summary The Total Rewards Manager responsible for developing, managing and administering Total Rewards programs that promotes team member engagement, ensures organization's competitiveness and alignment with long term strategies. Proactively identify opportunities to enhance Lake Trust total rewards plans and programs, vendors and tools that boost employee engagement, experience, and well-being. Manages and administers the Credit Union's compensation, benefits, payroll, wellness, and HRIS programs. What you'll do * Drive the compensation and benefits philosophy and strategy, which will ultimately drive the development and positioning of total rewards programs. * Partner with Talent Attraction + Engagement team members, Hiring Managers, and key business leaders to Leverage technology to create system driven processes. * Develop cost models, forecast analyses, and plan design recommendations on a variety of programs, budgets, and tools, including, but not limited to: geographic base pay structures, annual merit program, incentive plans, and developing compensation benchmarks for new roles. * Proactively research and analyze total reward policies and programs, making recommendations for enhancements. * Manage and administers welfare plans including health, dental, life, vision and disability plans. Reviews benefit plan competitiveness and makes recommendations to meet Credit Union and team member needs. Conducts annual benefit Open Enrollment and Life Event changes. Counsels team members on benefit issues and selection. Assures compliance with applicable regulations. What you'll bring * Requires thorough knowledge of applicable Human Resource laws and regulatory compliance in Compensation & Benefits (i.e., ACA, ERISA, FMLA, FLSA, OHSA, etc.) * Demonstrated ability to advocate for and engage with team members when they experience difficulty communicating with carriers or vendors; ability to demonstrate customer-centric behaviors. * A high level of accuracy, attention to detail, ability to meet deadlines, and proven ability to handle confidential information is essential for success in this role. * Minimum of 5 years work experience administering compensation and benefit programs. Prior work experience with HRIS programs required. * Certified Compensation Professional (CCP) and Certified Benefit Professional (CBP) designation preferred but not required. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

Responsible for providing clerical support for loan and other business services activities. Prepares and files a variety of documents. Monitors, updates, and services business accounts. Opens mail and performs miscellaneous clerical functions as needed. Provides high quality and professional service to members, and acts in support of the Business Services Specialist Team. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective performance of assigned clerical, secretarial, and account processing functions; a. Monitors, maintains and services business accounts, and serves as primary point of contact for borrowers post close b. Monitors and compiles adequate supplies of business service offerings for branches. Orders checks for businesses. c. Assist with the collection of data for annual loan reviews d. Tracks and ensures appropriate business account opening information is received from branches in a timely manner. e. Orders checks for businesses, processes payment history requests, payoff letter requests, lien releases and business member / department mailing needs f. Processes invoices and GL reimbursements g. Scan, organize and file various forms of documentation h. Assists and compiles information related to members research requests i. Maintains, organizes, updates and prepares files for internal audit business files. j. Prepares appropriate vendor reviews k. Monitors negative accounts and assists resolutions in business collections l. Processes business credit report requests, approves RDC requests m. Ensures mortgage recordings and final title policies are received n. Sends out adverse actions for loan denials 2. Assumes responsibility for establishing and maintaining effective business relations with members; a. Assists with questions and problems courteously and promptly. b. Obtains and conveys information as needed. c. Maintains the Credit Union's professional reputation. 3. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Credit Union personnel and with management; a. Attends and participates in meetings as required. b. Assists, supports, and replaces Business Services personnel as needed. c. Develop and maintain strong working relationsip with all branch staff to assist with any needs d. Keeps management informed of area activities and of any significant problems. 4. Assumes responsibility for related duties as required or assigned; a. Completes special projects as assigned. b. Ensures that work area is clean, secure, and well maintained. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE: Basic knowledge of business account services and procedures, helpful not Familiarity with business loan programs and service requirements. Familiarity with general loan documentation helpful. EXPERIENCE REQUIRED: Prior experience helpful, particularly in a financial environment. SKILLS/ABILITIES: Accurate and attentive to detail. Project management skills and well organized. Strong typing abilities. Ability to assist, direct and coordinate others. Able to use computer, adding machine, copy machine, and basic business equipment. Maintains high degree of confidentiality. Good interpersonal and public relations skills. Solid analytical, creative, and problem-solving abilities. Able to work well independently. Use of Excel, Word and Adobe acrobat

Responsible for analyzing and reconciling detailed general ledger accounts as assigned. Researches and resolves discrepancies and accounting errors. Completes related reports, summaries, and records. Performs related clerical duties. Posts and balances various accounts. Processes Share-to-Share transfers, Daily ACH Postings, and Share Draft Postings. Assists with processing wire transfers. Keeps accounts, reports, and records accurate, updated and timely. Responsible for performing a variety of accounts payable and related clerical duties. Receives, sorts, and proofs accounting documents, and posts totals. Prepares reports and maintains records and files as needed. Maintains accounting document files, including daily work and accounts payable. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the accurate and timely completion of assigned accounting functions. a. Reviews source documents and records daily transactions. Balances and posts daily write-ups and journals. b. Computes figures and prepares recurring account statements. c. Posts a number of transactions to the appropriate general ledger account. d. Reconciles general ledger accounts as assigned. e. Performs miscellaneous filing/sorting of checks, journals, daily write-ups, etc. f. Completes required records and reports and maintains files. g. Completes accounting functions in accordance with established policies and procedures. h. Posts, balances, charges returned ACH fees, and returns ACH items. i. Assists in adding or verifying wires through the Federal Reserve. j. Reviews invoices to ensure they are correctly coded, properly authorized, and there are no overpayments or repeat payments. Ensures that approval authority is in accordance with purchasing policies. k. Processes payments and obtains authorized signatures. 2. Assumes responsibility for effectively researching, tracking, and resolving accounting problems and discrepancies. a. Researches and resolves vendor problems and billing discrepancies. b. Maintains and projects the Credit Union's professional reputation. 3. Assumes responsibility for establishing and maintaining effective communication and coordination with area personnel and with management. a. Maintains regular contact with other departments to obtain information and/or to correct transactions. b. Assists accounting personnel as needed. c. Keeps management informed of area activities and of any significant problems. d. Attends and participates in meetings as required. 4. Assumes responsibility for related duties as required or assigned. a. Ensures that work area is clean, secure, and well maintained. b. Performs general accounting duties as needed. c. Maintains confidentiality. d. Completes special projects as assigned. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE : Knowledge of basic accounting concepts. Knowledge of related computer applications. EXPERIENCE REQUIRED: Previous Credit Union or financial institution experience useful. SKILLS/ABILITIES: Well organized and detail oriented. Good math skills. Good attention to detail and accuracy. Cooperative and willing to assist others. Able to use PC, calculator, and other basic business machines.

Employee Status: Full-Time Workplace Type: Hybrid Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: The Senior Media Production Specialist role reports to the Manager of Media Productions and is charged with helping plan, produce, edit, and execute various multimedia/video content for use in, but not limited to, broadcast TV, OTT, retail-in-branch, radio, podcasts, corporate/business unit videos, and social media. Additional duties include, taking, point/supporting various digital marketing initiatives, organizing and maintaining studio/resources, and ensuring final approved media is delivered timely, efficiently, and correctly. Responsibilities: * Partner with and support the social media strategy and goals of the eConnect department, by executing on the production of creative video content for LMCU's social media platforms. In addition, the work will also extend to other digital platforms that support business unit marketing campaigns. Collaborate and maintain communication with Media Production Manager regarding project details, concepts, technical requirements, and production resources. * Assist on other Media Production department projects by providing support with concept creation, filming, editing, and technical/creative recommendations regarding talent, locations, audio, lighting, camera settings, shooting angle, and motion animation. * Collaborate on the production of instructional videos for use both with internal staff, as well as external member-related content. * Participate in brainstorming and concept development by providing innovative ideas. * Present ideas with confidence and proactively seek to incorporate feedback from key stakeholders. * Stay current and keep up to date on new technologies, equipment and techniques. * Provide recommendations for multimedia equipment and general upkeep of LMCU's production studio. Preferred Education and Experience: * Five years to eight years of similar or related experience, including preparatory experience. * Bachelor's Degree in Marketing, Video Production or a related field of study. * Experienced with high-level creative productions and non-linear editing systems (NLE). * Strong proficiency with the Adobe Create Suite (primarily Adobe Premier, After Effects, Photoshop, and Illustrator) and Microsoft office (Outlook, Work, PowerPoint, and to a small degree Excel). * Confident in shooting with various camera equipment and shooting styles, as well as a strong understanding of core lighting and production principles. * Knowledgeable in social media marketing and current marketing strategies/trends. What you'll get: * All Employees: weekly pay and retirement savings options. * Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. * To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: ****************. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316. LMCU is an Equal Opportunity Employer

Lake Michigan Insurance Agency (LMIA), part of Lake Michigan Credit Union, is seeking a motivated and relationship-driven individual for the Personal Lines Insurance Sales position to support the growth of our personal insurance portfolio. This role focuses on building trusted relationships with members and prospects, providing tailored insurance solutions, and delivering exceptional service that aligns with LMIA's commitment to helping members protect what matters most. The ideal candidate enjoys consultative sales, values long-term relationships over transactional selling, and thrives in a collaborative environment with strong referral partnerships. What you'll do: Sales & Business Development * Develop and maintain relationships with prospective members through self-generated leads and referrals from local LMCU branch partners. * Network with community professionals and referral sources to expand LMIA's presence and generate new business opportunities. * Utilize LMIA and LMCU marketing resources to support lead generation and brand awareness. * Prepare and present personalized insurance proposals that clearly demonstrate the value of LMIA and its coverage options. * Establish LMIA as a trusted insurance advisor for LMCU members and community clients. Client Relationship Management * Serve as the primary insurance point of contact for assigned LMCU branch(es). * Maintain and grow an existing book of business by providing proactive, high-quality service. * Identify cross-sell and coverage review opportunities to ensure clients' insurance needs are met as life circumstances change. * Ensure timely follow-up, policy servicing, and client communication to support retention and satisfaction. Collaboration & Compliance * Work closely with agency leadership and LMCU branch teams to support shared goals. * Ensure all sales and service activities comply with insurance regulations and agency standards. * Accurately document client interactions, policies, and changes within agency management systems. What You'll Bring: You'll like this position if you are... * A minimum of one year up to three years of insurance sales, financial services, or related customer-facing experience. * College degree is preferred; equivalent work experience will be considered. * Attendance at sales, relationship-building, or professional development seminars is a plus. * Active Property & Casual license required, or willingness to obtain within a specified timeframe. * Experience with AMS360 or similar agency management systems is a plus. * Strong interpersonal and relationship-building skills. * Consultative sales mindset with a focus on client needs * Excellent verbal and written communication skills * Ability to network and build referral partnerships * Strong organizational skills and attention to detail * Self-motivated with the ability to work independently and collaboratively What You'll Get: * Weekly Pay * Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision * Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA) * Retirement options like 401 (k) with company match. * Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time. * Tuition reimbursement * To see a full list of our benefit offerings - check out this helpful guide! Who We Are: We're proud of our past, thrilled with our present, and couldn't be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan. As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success - benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don't exist at traditional banks. It's about always doing what's best and right for our members - it guides everything we do. From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members. Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members' lifetime financial needs. You'll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals. Have additional questions about the role? You may email us at: ****************. If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance: Call us at: ************** Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316 Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU's online application LMCU is an Equal Opportunity Employer

More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include: * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life balance Job Summary Position is responsible for working with the Quality Control Team to review loan and deposit account documents for compliance with both procedural and regulatory requirements. Helping to identify areas of improvement. Additionally, making documents and information available electronically for staff to provide member service. Provide research for time sensitive staff requests sent through the ticketing system. What You'll Do * Process Support Tickets by verifying document integrity, storing documents in the imaging system and fulfilling surface level research requests. * Verify that all forms are accounted for as listed on the Records Transit logs. * Prepare, scan and index documents into the imaging system. * Verify integrity of record images stored in the imaging system. * Ensure necessary deposit and loan account requests are fulfilled for the Credit Union in a timely manner. * Process transaction receipts and input into the imaging system. * Manage incoming records and disposition them according to record retention guidelines. * Organize and maintain incoming documents according to record management guidelines. * Perform quality assurance review of Membership Applications to ensure that necessary documentation has been provided. What You'll Bring * High School Diploma (GED) is required. * One (1) years' Financial Institution or similar experience. * One to two (1-2) years' experience with quality review and audit of documents is preferred. * Experience with account opening and/or originating and servicing loans is required. * Understanding of Credit Union policy and procedures related to deposit and lending products. * Knowledge of Credit Union regulatory requirements for deposit and lending services. * Experience with scanning and indexing documents into an enterprise record storage system is preferred. What You'll Get * Ability to collaborate and build a sense of togetherness that contributes to a positive work environment. * Being open to change and embracing new opportunities can lead to diverse experiences and career advancement. * By prioritizing member wellbeing, which leads to increased engagement, improved team dynamics, higher levels of motivation and a stronger community culture.

Employee Status: Full-Time Salaried Estimated Hours/Week: 38 hours/week Remote: Hybrid Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About This Position: LMCU is looking for a Network Administrator III who will be responsible for the maintenance, troubleshooting, and administration of the organization's production voice, video, and data network infrastructure. This includes LAN, WAN, VLAN, WLAN, wireless bridging, VoIP, QoS, firewall, telephony systems, telecommunications, DR connectivity, and network security systems. The individual in this position will work closely with members of the IT staff to ensure very high levels of network availability, security and efficiency with 99.9% uptime for LMCU systems. What You'll Do: * Installs, configures, and maintains LANs and WANs, physical and virtual servers, UPS, network cabling, and Ethernet networks allowing for optimal operation * Performs network address assignment * Performs Cisco hardware upgrades and maintenance * Configures Cisco switches, routers, firewalls, and access points * Assigns routing protocols and routing table configuration * Designs WAN and LAN infrastructure layouts * Designs and configures network security (perimeter and edge firewalls) * Assists in developing system strategies and policies * Monitors and maintains firewalls and intrusion detection systems * Manage Cisco VoIP phone system * Designs and implements IP telephony solutions * Performs as backup and high-level resource for Desktop Support Technicians * Implements network and infrastructure related projects * Assist with on-call for network outages * Configures and manages network monitoring tools * Addresses end-user help requests as necessary through ticketing systems * Trouble-shoots higher-level errors and issues What You'll Bring: * Five or more years of similar or related experience, including preparatory experience. * Experience with the following is highly preferred: * Vendor (Cisco, F5), Layer 2 and 3, BGP, load balancing traffic and engineering for automatic failover, multiple methods for equal-cost load balancing, routing policy to manipulate BGP attributes, and flow analysis. * Microsoft Windows Server, MS Exchange, and Active Directory/GPO operations including hardening strategies and techniques. * Firewalls, VPN,SSL remote access, LAN/WLAN configuration and maintenance. * Writing and using scripting tools for automated deployment of system changes and software applications. * Organizing and/or managing projects and producing documentation for all staff levels including non-technical staff. What you'll get: * All Employees: weekly pay and retirement savings options. * Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. * To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: ****************. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316. LMCU is an Equal Opportunity Employer

Reporting to the President/CEO, the Vice President of Lending is responsible for all lending related activities including, but not limited to, budget planning and preparation, risk management, asset liability management, strategic planning, loan origination, loan servicing and overall portfolio management. Assigns, directs and appraises staff in the business lending, mortgage lending, consumer lending and member insurance sector along with their respective functions and governing policies, as well as for loan promotion, pricing, production, underwriting, compliance, delinquency, recovery, and overall portfolio performance. Ensures that lending operations are in accordance with established policies, procedures and legal requirements. Analyzes and evaluates the effectiveness of lending services. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the development and implementation of effective lending planning. Assists CEO with long and short-term planning for the Mortgage, Business and Consumer Lending departments. Participates in developing lending policies and procedures and ensures that they complement organizational goals. Executes established operational goals and coordinates their implementation with other departments and with your team members. Lead, evaluate, implement, launch, monitor and improve various loan origination systems, vendor changes or product launches Review credit union vendor due diligence packages to ensure risk is properly managed with third-party service providers. Supports efforts related to portfolio management and pursues loan growth initiatives Oversees the completion of a variety of departmental based budgets from both a revenue and expenditure perspective Ensures the effective performance of lending related services. Ensures that lending activities are conducted in accordance with established policy guidelines and standards, and are properly documented. Conducts periodic reviews of existing policies to ensure effectiveness. Ensures that policies are updated and are in accordance with evolving regulations, legal requirements, and industry trends. Ensures the maintenance of statistics relative to loans issued, report data, delinquency follow-up, etc. Ensures that insurance functions support member needs and are well coordinated with lending operations. Ensures that mortgage and business loans, accounts and property management are managed effectively to meet the needs of borrowers and the Credit Union. Monitors and evaluates work quality, efficiency, and productivity. Ensures that optimal efficiency is maintained in lending related activities. Assumes responsibility for the effective administration of lending functions. Ensures the availability of adequate services and materials to support lending activities. Manages and oversees expenses. Pursues cost-saving measures. Keeps Service Team informed of loan activities, progress toward established objectives and of any significant problems. Ensures required reports and related documents are completed promptly and accurately, and in compliance with Credit Union guidelines and policies. Ensures the maintenance of department records. Interact and support Federal and State examiners across annual examinations Participates as a member of the Business and Mortgage Loan Committee's Ensures that completed work is of the highest quality. Leads initiatives towards improved service delivery and management of the various aspects of the Credit Union's loan portfolio segments. Effectively supervises personnel, ensuring optimal performance. Provides leadership to assigned personnel through effective objective setting, delegation and communication. Conducts staff meetings as required. Assigns, directs and coordinates work. Ensures that personnel are well trained, effective and optimally used. Instructs personnel regarding policy, procedure and program changes and ensures that they are well informed regarding related legal and regulatory developments. Conducts performance appraisals as required. Formulates and implements corrective actions as needed. Ensures that staffing levels are appropriate and human resources are effectively utilized. Conducts interviews and assists with hiring as needed. Mentor's Credit Union personnel across the organization Works closely with Marketing, Audit, Compliance, Information Systems, Operations, Resolutions and Accounting to ensure deliverables and various initiatives related to lending are pursued and achieved Assumes responsibility for ensuring that professional business relationships are established and maintained with members, vendors, the business community, and trade organizations. Ensures that members, vendors, the business community and trade organizations are properly informed of Credit Union loan policies and procedures. Ensures that requests, problems and questions are properly resolved. Ensures that the Credit Union's professional reputation is maintained throughout lending and business related transactions with members. Represents the Credit Union in contacts with business and trade professionals. Handles and diffuses escalated member, vendor, business or dealer partner related concerns Assumes responsibility for related duties as assigned. Ensures that work area and various locations are clean, secure and well maintained. Stays informed regarding developments and changes in lending services. Cross-sells credit union services through participation in community events, organizations and board of presence throughout the community Keeps the President/CEO informed of area activities and of any significant problems Completes special projects as assigned. PERFORMANCE MEASUREMENTS Lending services are efficiently and effectively provided in accordance with established Credit Union policies and standards and with applicable laws and regulations. Lending activities result in maximum volume, appropriate profit and delinquency ratio's in line with strategic goals Strong relationships exist with members and businesses and their financial and lending needs are properly assessed and met. Department personnel are well trained and efficient, and their activities are well directed and coordinated. Required reports and records are accurate and timely. President/CEO and the Board of Directors are appropriately informed of area activities and of any significant problems. Suggestions for improved efficiency are provided. QUALIFICATIONS EDUCATION/CERTIFICATION: Bachelor's degree in business/related field. Advance degree strongly preferred. REQUIRED KNOWLEDGE: Through knowledge of loan products and applicable policies and standards. Understand of government regulations and legal requirements involving lending, collections, insurance and related functions. Thorough knowledge of credit risk, business lending, consumer lending and mortgage lending EXPERIENCE REQUIRED: Five to ten years of progressive lending experience in a financial institution. Supervisory experience required. SKILLS/ABILITIES: Strong leadership, supervisory and interpersonal skills. Good organizational, managerial and problem-solving skills. A high level of analytical skills. Ability to operate related computer applications and business equipment.

General Information Primary Location: Grand Rapids Employee Status: Full-Time Workplace Type: Fully On-Site Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: LMCU is currently looking for Call Center Specialists to join our team. You'll be supported by our Call Center Managers, Team Leaders and Trainers to use your skills to assist members and potential members with their telephone requests. This is an exciting opportunity to positively impact our members and be a part of an organization with an unmatched culture. What you'll do: Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Identifies opportunities to cross sell products and services based on member needs. Articulate the features and benefits of products to callers. Collaborate with other departments to resolve member issues when necessary. Prevents fraud by correctly identifying members using call identification procedures. Report any suspicious activities or potential security breaches to the appropriate personnel. Identify and report any data discrepancies regarding member account information to management. Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals. Performs other related duties as assigned. Your New Environment: Our Call Center is the best of both worlds, fun and functional. Our Specialists have their own space and have the option to sit or stand throughout the day. We empower Specialists to be in charge of their development with monthly employee led coaching. We love to recognize hard work, success, and growth with employee of the week, employee of the month, and fun Fridays. A paid 4 to 6 week training is provided upon hire to ensure that all Specialists are equipped with the knowledge and tools needed to meet their full potential. You'll Like This Position If You Are… Someone who has passion for customer service, problem solving, and being able to take ownership of solutions. Our Call Center Specialists are able to make a positive impact on our members, processing their transactions from start to finish and ensuring the safe and sound fulfillment of their financial needs. What you'll get: All Employees: weekly pay and retirement savings options. Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: ****************. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316. LMCU is an Equal Opportunity Employer

Responsible for planning, organizing, and directing consumer loan servicing and consumer lending activities including secured consumer loans, unsecured consumer loans, home equity loans, credit bureau reporting/dispute processing, collateral protection insurance, loan corrections, escrow accounts, system upgrades and enhancements, and budgeting/accounting processes. Ensures that loan servicing operations and lending loan decisions are in accordance with established policies, procedures, legal requirements, and result in maximum volume, appropriate profit, and minimum delinquency ratios. Ensures that all subordinate areas of responsibility support Credit Union objectives and goals. Hires, trains, directs, and appraises assigned personnel and implements corrective actions as necessary. Responsible to develop and maintain quality indirect lending relationships with auto dealers and merchant lenders within the assigned market. Meets with dealership management to explain loan programs, generate loan volume and promote the credit union. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the development and implementation of effective Lending and Loan Servicing policies, procedures, and planning. a. Assists the VP of Lending in developing short and long-term goals and plans for the lending and loan servicing departments. b. Completes department budgets. c. Makes suggestions and recommendations as appropriate. d. Develops policies and procedures for loan activities. e. Conducts periodic reviews of existing systems and procedures to ensure maximum efficiency and legal compliance. f. Leads and/or assists in conversions associated with system changes, vendor changes, product changes that relate either to loans and loan products, card products, credit bureaus, etc. Researches proposed new vender, product and contract. Works with support staff to ensure transition is as smooth as possible. g. Develops training material for staff on new product and ensures affected staff is prepared for new product. h. Reviews all documents associated with consumer lending, credit cards, credit bureaus to ensure compliance and credit union safety and soundness. i. Reviews loan/card regulation changes and proposes solutions to verify the Credit Union is in compliance. j. Track and review underwriting decisions to ensure compliance with policy/procedures/guidelines. Coordinates and assists the Resolutions department in collection of questionable loan decisions and presents at loan review meeting. k. Processes loans for employee and official family. l. Reviews contracts and performs annual contract due diligence review of outside vendors to ensure the Credit Union's objectives are protected. m. Coordinates with outside vendors (Fiserv, Originate Loans, Title Insurance Companies, Allied Solutions, CUNA, Tax Tracking Providers, E-Oscar, Experian, TransUnion and Others) to ensure products and systems are working properly. n. Develops training programs for personnel inside and outside of lending and loan services areas. Assists Trainer in presenting programs and editing to make programs more effective. o. Monitors competitors and provides timely updates. Coordinates market research to ensure the Credit Union is in line with the competitive market. Analyzes research and makes suggestions to improve products and the Credit Unions profitability. p. Assists Resolutions Department with loan workout arrangements and refinances. Works to ensure proper documentation and procedures are followed. q. Evaluates and recommends changes on the automatic loan decision matrix. r. Oversees Indirect Lending and regulations. s. Oversees processing of, loan corrections, loan payoffs, release of liens, skip a payment requests, credit report disputes, indirect loan packets, automatic loan payments, collateral protection insurance, letter of guarantee requests, storage requests, subsequent actions, dealer chargebacks, credit life, disability, and involuntary unemployment claims t. Oversees dealer relations manager to ensure creative, effective communication between credit union and dealerships exist. Ensures proper onboarding for new indirect lending partnerships. Market's CASE's Indirect Lending Program through personal solicitation and presentations. Assists dealership on the use of the Credit Union loan documents, maintaining compliance to credit union guidelines. u. Develops and maintains quality indirect relationships within the assigned market. Builds business by identifying new opportunities and demonstrating value to the dealer management and finance directors. v. Interfaces directly with DIFS, NCUA, Internal and External examination personnel to support consumer lending area during times of examination w. Other duties as assigned 2. Assumes responsibility for the effective and efficient completion of Lending, Mortgages and Loan Servicing functions. a. Monitors and evaluates work quality, efficiency, and productivity. Ensures that optimal efficiency is maintained in lending and loan services activities. b. Tracks work flow and ensures that deadlines are met. c. Coordinates, schedules, and directs department's functions. d. Ensures that lending and loan services functions are completed in accordance with established policies and procedures and related legal requirements. f. Assists staff in counseling members whose loan requests were denied, explaining reasons while offering alternatives. 3. Effectively supervises department staff, ensuring optimal performance. a. Provides leadership to personnel through effective objective setting, delegation, and communication. Conducts staff meetings as required and informs personnel of policy and procedure changes. Discuss areas needing improvement. b. Ensures that personnel are well-trained, effective, and optimally used. Identifies training needs and develops appropriate training programs. Conducts training sessions and cross-trains as appropriate. c. Ensures that staffing levels are appropriate. d. Conducts performance appraisals as required. 4. Assumes responsibility for ensuring that professional business relations exist with members, vendors, and trade professionals. a. Ensures that members' requests and questions are promptly and courteously resolved. b. Ensures that members are properly informed of Credit Union loan policies and procedures. c. Ensures that the Credit Union's professional reputation is maintained both internally and externally. d. Represents the Credit Union in contacts with business and trade professionals. 5. Assumes responsibility for related duties as required or assigned. a. Ensures that work areas are clean, secure, and well-maintained. b. Stays informed regarding developments and changes in the credit field. c. Completes special projects as assigned. QUALIFICATIONS EDUCATION/CERTIFICATION: Associate degree or equivalent work experience. Bachelor's degree preferred. REQUIRED KNOWLEDGE: Thorough knowledge of Credit Union loan products and applicable policies and standards. Excellent understanding of government regulations and legal requirements involving consumer lending, VISA rules, indirect lending, loan servicing and credit reporting. Strong knowledge of accounting and able to skillfully apply all related computer applications. EXPERIENCE REQUIRED: Skills acquired on the job. At least three years of experience in lending related positions. At least two years of administrative and supervisory experience. SKILLS/ABILITIES: Strong leadership and supervisory skills. Good project management abilities. Strong public relations and telephone skills. Well organized. Attentive to detail. Efficient. Willingness to assist others. Strong analytical and problem solving skills. Solid communication abilities. Able to meet deadlines.

The Financial Services Specialist role is responsible for providing superior member experience that leads to increased member engagement and satisfaction with the Credit Union. The Financial Services Specialist will deliver personalized service, making product and service recommendations after a thorough review of each member's unique financial position. Financial Services Specialists respond to member requests while recommending additional products and services that elevate the member's financial wellbeing and perform these tasks with accuracy and efficiency. Financial Services Specialists are responsible for problem solving to find the optimal solution for the member while mitigating risk to the member and Credit Union. Work Arrangement: This position is scheduled for an onsite presence at the Traverse City Branch. Schedule: * This position requires working a standard 40 hour week during Branch hours of operations * Monday - Thursday 8:45am - 5:45pm * Friday 8:00am - 6:15pm * Rotating Saturdays 8:45am - 1:15pm * Employees work every other Saturday and receive a consistent day off during the week to offset their hours * Scheduled hours could change based on business need and future department growth. An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment. Compensation & Benefits: * Starting at $18/hour dependent on experience * 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums * Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays * 401(k) with a company match * Tuition Reimbursement * Up to 12 Weeks of Paid Parental Leave * Learn more about our benefits here Essential Duties and Responsibilities Financial Services Specialist * Provide superior member service by responding to members' inquiries with urgency, process transactions accurately and with proficiency, personalizing interactions with recommendations of products and services specific to members' unique needs. * Identify and sell products and services, provide financial education to enhance the member experience, and achieve individual and departmental goals. * Utilize outbound calling and cross-selling tools to further develop relationships with current members. * Utilize department and Credit Union procedures to mitigate risk, ensuring that member requests and transactions are processed with accuracy, protecting both members and the Credit Union from loss. * Manage time effectively while demonstrating initiative within the branch, consistently seeking opportunities for personal development and expanding knowledge to better serve members and the Credit Union. * Utilize a variety of communication channels (e.g., in-person, email, team collaboration tools) to ensure clear, effective, and timely communication within the team and across the Credit Union. * Actively promote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence. * Demonstrate proficiency in Credit Union product knowledge, services, and fintech partners. * Effectively handle escalations by taking ownership, de-escalating concerns with empathy and professionalism, and resolving issues to achieve superior service. * Apply fraud detection strategies, taking steps to mitigate risks, protecting members and the Credit Union. * Complete required departmental activities and trainings to ensure compliance with state and federal regulations, and Credit Union policies. * Adhere to safety and security procedures regarding emergency situations, third party access to secure areas, and promptly communicate suspicious activity to leadership. * Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations, adapting to new information, technology platforms, handling ambiguity and adapting to change. * Display adaptability and flexibility in meeting business needs based on member volume patterns at a branch or throughout the branch network. * Consistently meet or exceed established performance metrics, contributing to the Credit Union's goals and delivering a high standard of service. Knowledge, Skills and Abilities Financial Services Specialist: * High School Diploma or Equivalent required. * Follow proper balancing and cash handling procedures * Regular and predictable attendance * Demonstrate company core values * Ability to work scheduled hours including, weekend and overtime, when applicable * Receptiveness to accepting and applying feedback * Attention to detail * Proficiency in member service * Excellent listening skills * Clear and effective communication skills * Professional business etiquette and presentation skills, including maintaining a professional workspace * Strong sales skills with identifiable results * Critical thinking and problem-solving skills * Effective use of fraud detection and prevention techniques * Effective written and verbal communication skills * Skills in de-escalating and resolving escalating member situations * Adaptability and flexibility * Analytical skills and the ability to work independently * Math and general clerical aptitude * Ability to multitask and prioritize * Reliable and dependable * Error free typing skills with emphasis on accuracy * Functional knowledge of Credit Union or other financial institution systems, products, services, and procedures preferred * High School Diploma or GED Competencies * Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Physical Demands and Work Environment * May be required to remain in a stationary position for an extended period * Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage * Ability to move about inside of office area * Exposure to potentially hazardous conditions, i.e., robbery, and follows detailed instructions and procedures to minimize the exposure * The working arrangement for this position is onsite * Ability to safely lift, carry, and move items as required for branch operations Disclaimer * Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate. * MSUFCU is an affirmative-action, equal-opportunity employer. * To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Responsible for providing clerical support for loan and other business services activities. Prepares and files a variety of documents. Processes member business loan requests, and opens new member business accounts. Opens mail and performs miscellaneous clerical functions as needed. Provides high quality and professional service to members, and acts in support of the Commercial Portfolio Service Team ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective performance of assigned clerical, secretarial, and account processing functions. Opens business accounts. Monitors and compiles adequate supplies of business service offerings for branches. Orders checks for businesses. Sends out merchant supplies and mails merchant statements. Tracks and ensures appropriate business account opening information is received from branches in a timely manner. Orders checks for businesses, sends out merchant supplies, Processes invoices and GL reimbursements Scan, organize and file various forms of documentation Maintains, organizes, updates and prepares files for internal audit business files. Prepares appropriate vendor reviews Processes flood certification, 4506-T requests, business credit report requests, Sends out adverse actions for loan denials 2. Assumes responsibility for establishing and maintaining effective business relations with members. Assists with questions and problems courteously and promptly. Obtains and conveys information as needed. Maintains the Credit Union's professional reputation. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Credit Union personnel and with management. Attends and participates in meetings as required. Assists, supports, and replaces Business Services personnel as needed. Develop and maintain strong working relationsip with all branch staff to assist with any needs Keeps management informed of area activities and of any significant problems. Assumes responsibility for related duties as required or assigned. Completes special projects as assigned. Ensures that work area is clean, secure, and well maintained. PERFORMANCE MEASUREMENTS Business accounts are opened in accordance with established policies and procedures. Document preparation is accurate, neat, and timely. Files are accurate and well organized. Miscellaneous clerical functions are efficiently and effectively completed. Professional working relations exist with members. Assistance is provided as needed. Questions are answered courteously and promptly. Good working relations and communications exist with Credit Union personnel and with management. Assistance and support are provided as needed. Management is appropriately informed. QUALIFICATIONS Education/Certification: High school graduate or equivalent. Required Knowledge: Basic knowledge of business account services and procedures, helpful not required Familiarity with business loan programs and service requirements. Familiarity with general loan documentation helpful. Experience Required: Prior experience helpful, particularly in a financial environment. Skills/Abilities: Accurate and attentive to detail. Project management skills and well organized. Strong typing abilities. Ability to assist, direct and coordinate others. Able to use computer, adding machine, copy machine, and basic business equipment. Maintains high degree of confidentiality. Good interpersonal and public relations skills. Solid analytical, creative, and problem-solving abilities. Able to work well independently. Use of Excel, Word and Adobe acrobat

More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include: * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life balance Job Summary Assist with completion of the internal audit plan for the credit union by performing operational and compliance audits of various Credit Union functions and departments. Identify related risks and verify mitigating controls in place. Assist in internal audit planning and report writing. Identify areas for process improvement and efficiencies. Provide guidance in the development of alternative solutions or implementation of corrective actions. Maintain all organizational and professional ethical standards and complete all internal audit work in compliance with The IIA's International Standards for the Professional Practice of Internal Auditing. What You'll Do * Assist with completion of risk based internal audit plan by performing fieldwork, evaluating the effectiveness of controls, assisting with planning and wrap up activities. * Review credit union controls, document processes, identify areas needing improvement, and suggest solutions for process efficiencies. * Assist with audit completion and report writing. Participate in exit interviews and walkthroughs with audited departments. * Develop and maintain an understanding of all aspects of credit union operations and related risks and controls. * Act as a consultant for internal departments related to risk and control and process efficiency. * Provide assistance with monitoring outstanding audit/exam findings * Complete review notes in a timely manner. * Remain current on internal audit standards and guidance, as well as financial institution regulations. * Pursue professional development opportunities, including external and internal training and professional association memberships. * Maintain objectivity and independence. * Assist with special projects as needed. * Perform other duties and responsibilities as required or assigned. What You'll Bring * Previous work experience in a financial institution preferred. * Bachelor's degree in business administration, Accounting or Finance OR equivalent in work experience (3-4 years of internal audit related experience) * Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or working towards a CIA is a plus. * Able to manage and execute multiple complex projects within required timelines and expectations. * Understanding of both Credit Union policies and procedures as well as a working knowledge of regulatory requirements for both deposit and lending products. * A record of strong communications, analytical, organizational, project management and planning skills. * QUALITY AND CONTINUOUS IMPROVEMENT: Committed to high quality outcomes. Uses formal and informal tools and techniques to achieve operational excellence. Maintains a constant focus on efforts to improve quality and efficiency of work processes. Challenges the status quo to identify new possibilities. * PURSUING SELF-DEVELOPMENT: Continuously seeks new ways and different ideas/points of view. Committed to high quality outcomes. * COMMUNICATING OPENLY AND HONESTLY: Proactively provides information and resources to other departments and other levels. Shares useful information with the team in an open and honest manner. Confidently expresses own opinions and beliefs. Provides insight and offers knowledge and experience. Presents things in a balanced and constructive way. Asks good questions. Listens to understand the other point of view. Promotes two-way dialogue. * COLLABORATION: Contributes to team performance by collaborating on projects with team members and across organizational boundaries. Creates team spirit and supports team members. * DEMONSTRATES SUPPORT OF THE LAKE TRUST VALUES, STRATEGY, AND BRAND PROMISE: Actively promotes and aligns actions with Lake Trust strategic goals, values and Brand Promise; participates in setting and achieving team goals that contribute to the overall goals of Lake Trust What You'll Get * Ability to collaborate and build a sense of togetherness that contributes to a positive work environment. * Being open to change and embracing new opportunities can lead to diverse experiences and career advancement. * By prioritizing member wellbeing, which leads to increased engagement, improved team dynamics, higher levels of motivation and a stronger community culture.

Facilities Project Manager More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include: * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life integration What You'll Do The Facilities Project Manager II manages the work activities for the successful construction and renovation of credit union properties and other department projects. Develop and maintain project budgets, communication plans, detailed schedules and oversee resource allocation to ensure optimal execution. Visit construction sites, evaluate construction progress and contractor performance, and coordinate efforts between the owner, architect, and contractor teams. Participate in the construction planning and design process. Identify potential risks, implement proactive measures to mitigate them and ensure the work is performed to the highest quality standards. * Concurrently manage multiple projects of varying scope and complexity with general supervision. * Handles moderately complex issues and problems, referring only complex issues to higher-level team members. * Plan, coordinate and manage all phases of construction projects, including project initiation, planning, execution, monitoring, and closeout. * Develop project objectives, scope and deliverables in collaboration with stakeholders, ensuring alignment with organizational requirements. * Manage project schedule, budgets and resource allocations to ensure cost efficiency and timely delivery. * Manage construction procurement processes, including participating in bid evaluations, contract negotiations, and vendor selection. What You'll Bring * Excellent knowledge of construction practices, building codes, and safety regulations is required. * Excellent knowledge of construction management methodologies is required. * Excellent leadership and communication skills to manage project teams and stakeholders are required. * Excellent project management skills, including effective planning, organizing, and prioritizing tasks are required * Proficient reading and interpreting technical documents, including construction drawings, and schematics in electronic and physical formats is required. * Proficient using construction management software, project scheduling tools, and cost estimation software is required. * Thorough understanding of construction finance, project budgeting, and cost control. * Moderate experience with construction contract negotiations, bid process, and vendor management. * Familiarity with lean construction principles and methodologies and sustainable construction practices. * Ability to be pragmatic in applying processes, methods, and procedures. * An associate's degree in applied sciences, 2 years' experience in engineering, interior design, construction, or technology field, and 2 years' experience in construction management is required. * 2-4 years of relevant experience in construction project management is required. * A valid driver's license and ability/willingness to travel with overnight stays is required. What You'll Get * Ability to collaborate and build a sense of togetherness that contributes to a positive work environment. * Being open to change and embracing new opportunities can lead to diverse experiences and career advancement. * By prioritizing member wellbeing, which leads to increased engagement, improved team dynamics, higher levels of motivation and a stronger community culture.

General Information: Employee Status: Full-Time Workplace Type: Fully On-Site Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: LMCU is looking for a Personal Banking Advisor who will serve as a financial consultant and advocate for LMCU's members including both new and existing consumer and business clients. This role focuses on meeting members' financial needs by providing expert guidance, actively cross-selling LMCU products, and delivering exceptional service. Personal Banking Advisors are responsible for setting up new accounts, processing loans, and assisting with a variety of financial products while building long-term relationships with members to help all members achieve their dreams for a lifetime. The role requires strong consultative skills, a commitment to service excellence, and the ability to meet individual and branch goals. This role requires excellent attention to detail, superior verbal and written communication skills and the ability to provide solutions through exceptional critical thinking abilities. What you'll do: Member Experience * Promote strong member interactions by establishing trust and rapport with members, ensuring a personalized and consultative approach to addressing their financial needs. * Educate and inform members on LMCU products and services that meet their financial goals, identifying opportunities to cross-sell relevant products, such as loans, credit cards, second mortgages, and other banking services. * Demonstrate critical thinking and problem-solving skills to identify solutions that meet members' needs while mitigating risks to both LMCU and its members. * Build relationships with members, ensuring high-quality service that encourages member retention and satisfaction. * Resolve conflicts and de-escalate unfavorable situations, maintaining a high level of professionalism, empathy, and care in every interaction. * Self-manage prioritization and organization of tasks, ensuring timely follow-ups and ensuring accuracy in all dealings with members. * Ensure compliance with LMCU's policies and regulatory requirements when processing financial transactions, managing sensitive member data, and maintaining security standards. Product Promotion/Growth * Consult with both consumer and business members, demonstrating the ability to accurately process new consumer accounts, loans, credit cards, second mortgages, HSA or IRA accounts, and business account products. * Actively contribute to branch goals by meeting individual sales and customer service targets, promoting LMCU products that meet the financial needs of members. * Represent LMCU in the community by participating in sponsored events or on-site business employer group sessions, building brand awareness and promoting LMCU services. * Identify opportunities to refer members to other LMCU departments, such as Mortgage, Wealth, Premier, Insurance, Treasury, and Commercial services, to enhance member satisfaction and branch growth. Leadership & Development * Mentor and coach peers recognizing opportunities to share best practices for referrals, product knowledge, and sales techniques. * Actively participate in LMCU projects, initiatives, and culture, promoting core values such as PRIDE, I AM LMCU, and upholding LMCU's service standards. * Adapt to changing branch needs, maintaining composure and effectiveness in a dynamic work environment, and contributing to problem-solving when faced with new challenges. * Assist in various aspects of branch operations as needed, including processing transactions, handling vault responsibilities, and taking on supervisor duties during Saturday shifts or other peak times. What you'll bring: * Three years to five years of similar or related experience, including preparatory experience. * High school diploma or equivalent (required), with additional coursework or banking experience preferred. * Michigan Resident Producer Credit Insurance License required for all Michigan-based employees. External candidates without current licensure must successfully complete the licensing examination and provide proof of certification within 90 days of hire. * Ability to become registered through NMLS and achieve notary certification through the county. * Strong interpersonal and communication skills to effectively engage with members and provide personalized financial solutions. * In-depth knowledge of LMCU products and services, with the ability to process consumer and business accounts and loans accurately. * Proven ability to meet sales targets and contribute to branch goals in a results-driven environment. * Exceptional problem-solving and conflict resolution skills, with the ability to handle challenging situations calmly and professionally. * Adaptability and a flexible approach to meeting changing needs and demands in the branch. What you'll get: * All Employees: weekly pay and retirement savings options. * Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. * To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: ****************. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316. LMCU is an Equal Opportunity Employer

General Information Primary Location: Grand Rapids South Region Employee Status: Part-Time Workplace Type: Fully On-Site Must be available to work Saturdays on a rotational basis Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: The Teller is the face of LMCU, responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. This position requires a strong focus on service excellence, member retention, and promoting LMCU's products and services to help all members achieve dreams for a lifetime. Tellers serve as the first line of defense to mitigate fraud and protect LMCU and our members. Tellers are key contributors to the success of the branch by providing exceptional service, maintaining accuracy in transactions, and driving the growth of the organization by utilizing their broad knowledge of LMCU products and services to best position our members to meet their financial needs and dreams. Travel: More than 50% within assigned region What you'll do: Member Experience Promote a positive member experience leading to member retention through proactive engagement, building trusting relationships with members. Identify and address member needs, offering information and guidance about products and services that align with their financial goals. Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction. Resolve conflicts and de-escalate adverse situations, ensuring positive outcomes for both members and LMCU. Transaction Processing and Cash Handling Accurately perform basic and advanced teller transactions in accordance with LMCU's policies and procedures. Transactions include deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests. Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for. Consistently demonstrate accuracy and attention to detail when processing transactions to ensure smooth daily operations. Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures. Utilize resources, best practices and consultative conversations to identify red flags for risk and fraud prevention. Ensure compliance with LMCU policies, procedures, and regulatory requirements, including handling cash, processing transactions, and managing member data and monitoring for fraudulent activity. Adhere to all security protocols, ensuring the safety of both members and employees in the branch environment. Product Promotion/Growth Demonstrate and apply in-depth knowledge of all LMCU products and services, including their benefits and features. Ability to compellingly present solutions to members' financial needs that are uncovered through consultative conversations. Actively identify opportunities to refer members to appropriate products and services based on their financial needs. Contribute to branch goals by meeting individual referral and service targets, driving the growth of the organization through member education and product promotion. Learning & Development Continuously improve knowledge of LMCU products, services, policies and systems through regular training and self-development. Identify opportunities to educate members on the features and benefits of LMCU's digital platforms helping them leverage technology to meet their banking needs, keeping members up to date on emerging technology. Responsible for staying up-to-date on all branch systems, operations, and technology to provide accurate and efficient service. What you'll bring: A minimum of one year up to three years of similar or related experience, including preparatory experience. Previous cash handling experience and knowledge of financial products and services preferred. High school diploma or equivalent (required); some college coursework or banking experience is a plus. What you'll get: All Employees: weekly pay and retirement savings options. Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: ****************. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316. LMCU is an Equal Opportunity Employer

Pay Range: Band B - MRP 9 More Than A Job Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include: * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life integration Job Summary Effectively manages Lake Trust's Financial Wellbeing Program. Leverages key insights from a multitude of member feedback methods and partners with leaders across the Credit Union to improve members' overall experiences. Cultivates a strong partnership with vendor partners to manage program development, implementation, and analysis. Utilizes strong communication skills and cross-functional coordination to proactively work with business stakeholders to drive sustainable member engagement and wellbeing through the creation of new processes, enhancement of existing processes, and enablement of robust reporting What you'll do * Manages and contributes to the development and execution of a comprehensive Member Wellbeing Strategy focused on key outcomes, including increased member engagement through the lens of financial wellbeing. * Develop and execute a roadmap including program progression and socialization, reporting, financial wellbeing management (admin/analytics/reporting) platform, and integration of concepts into all aspects of Lake Trust business. * Act as a champion for the Financial Wellbeing Program, subject matter expert, and primary point of contact for leaders across the organization. * Establish and foster cross-functional relationships with appropriate stakeholders across different departments/groups to ensure the FWB Program is fully aligned across the organization. * Continually monitor and identify insights and key drivers of both negative and positive member experiences based on analysis of surveys and other quantitative and qualitative feedback sources. What you'll bring * Bachelor's degree, preferably in marketing, economics, or a research/business related field is required. * 3 - 5 years of progressive responsibility for Customer/Member Experience program methodologies. * Experience in the financial services industry, including familiarity with loan and deposit products, is preferred. * Experience managing in-depth analytics including combining survey research with transactional data to perform analysis. * Proficient in analyzing data, reaching conclusions, and making relevant recommendations. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

Responsible for providing administrative support for all mortgage loan closing activities and clerical support for all mortgage loan processing activities which include first mortgages and home equity loan products. Schedules closing appointments with title companies, and assists members with questions. Performs final preparation and audit of all documents needed for closing. Provides support to mortgage operations personnel and distributes loan files to related departments within the Credit Union. Reviews closed files and forwards documents to shipping and funding personnel. Obtains and verifies necessary information and prepares documents for underwriting submission and closing review. Arranges flood zone certification as required. Communicates loan status to all involved parties including buyer, seller, realtor, and title company representatives. Obtains proof of insurance as required on mortgage loans. Assists or refers members as necessary. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for providing effective administrative support for mortgage loan closings including first mortgages and home equity mortgages. a. Responsible for all escrow related duties including escrow analysis, escrow set-up, and escrow payments for insurance, taxes, and PMI. b. Prepares and reviews annual escrow analysis. Ensures any ongoing escrow accounts are tracked and reported to Allied. c. Obtains appropriate documentation and signs off closing conditions. d. Orders appraisals, credit reports, and title reports. Logs dollar amounts received and verifies employment, salary, assets, and liabilities. e. Resolves loan application problems. Assists applicants with addressing credit report problems, payoffs, verification of mortgage and meeting documentation requirements. f. Reviews information for completeness and accuracy. Clarifies missing or questionable information. Follows up with outside sources of outstanding documents. Ensures that all necessary items are available for underwriting. Tracks development of information to ensure compliance with underwriting guidelines. Resolves conditions of underwriting. Submits loans for final approval. g. Prepares files for closing. Obtains records for homeowner's insurance and flood certification. h. Completes monthly PMI Reporting. i. Completes appraisal review checklists for all appraisals. j. Completes monthly tax tracking through Capital Tax as well as monitors and updates paid off loans for removal from tax tracking. k. Completes monthly HMDA reporting for CASE Credit Union. l. Reviews all paid off mortgages for discharge monthly and completes in accordance to discharge policy and procedures. m. Acts as liaison for all mortgage loan sale related initiatives including the sale, servicing and audit requests. n. Monitors all delinquent tax reports and notifications and works with member to ensure any delinquent tax is paid before foreclosure proceedings. Notifies Management of all delinquent tax accounts. 2. Assumes responsibility for establishing and maintaining effective and professional business relationships with members. a. Addresses members' requests and questions promptly and courteously. b. Informs members of Credit Union loan policies and closing procedures. c. Researches and retrieves information from closed loans. d. Maintains the Credit Union's professional reputation. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE: General knowledge of mortgage loan services and procedures. EXPERIENCE REQUIRED: Previous experience with a full-service financial institution helpful. SKILLS/ABILITIES: Good organizational skills and attentive to detail. Good communication abilities. Cooperative and works well with others. Able to use computer related applications and basic business equipment. Good math skills. Able to work effectively under time constraints.

Employee Status: Full-Time Workplace Type: Hybrid Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: The Senior Mortgage Underwriter's responsibilities include analyzing and verifying complex loan applications, evaluating risks, and making loan eligibility decisions. A successful Senior Mortgage Underwriter should be able to exercise sound judgment based on detailed analysis and ensure that all documentation is in compliance with the relevant regulations for more complex loans. What you'll do: * Underwrites more complex mortgage loan applications including review of credit and collateral for all loan applications, income, and assets (including self-employment income). As part of the process, the Underwriter will approve, counteroffer, or decline residential loan applications within delegated lending authority, ensuring that files are fully underwritten to applicable guidelines including those of the secondary market. * Analyzes and reviews appraisal reports and requests clarifications or corrections from vendor. * Works as a team with the Loan Processors and Sales in regards to questions on loan structure and guideline adherence. * Maintains a working pipeline while ensuring productivity levels are met and credit quality meets all defined standards. * Updates information on loan origination systems to verify, add, and satisfy conditions. * Stays current with various industry and organizational trends and changes including changes with underwriting guidelines, mortgage products, and PMI updates, while also serving as a subject matter expert in various areas related to mortgage underwriting. * Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. * Consistently demonstrates a commitment to the culture of Lake Michigan Credit Union. They exhibit the core values of Curious Minds, Collaborative Hearts, and Continuous Excellence, and contribute to helping all members achieve dreams for a lifetime. What you'll bring: * 5+ years of similar or related experience, including preparatory experience. 3+ years' experience of mortgage underwriting required. * A high school diploma is required; higher education is strongly preferred. * Understanding of current mortgage loan interest rates, commitment/rate lock/relock fee procedures, and consumer loan products including Execulines, second mortgage products, swing loans, and land loans * Proficiency with CollateralUnderwriter application and loan origination software systems. Experience with Empower/BlackKnight, LoanBeam, and DataVerify preferred. * Understanding of Adverse Action guidelines and HDMA-related functions * What you'll get: * All Employees: weekly pay and retirement savings options. * Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. * To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: ****************. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316. LMCU is an Equal Opportunity Employer