Lake City Bank jobs

Salary Range: Starting at $17.50 (pay is reviewed after 90 days) Are you a friendly, customer service-oriented individual interested in working for a company that cares about your future? Do you have excellent listening skills and an ability to refer services to meet your client's needs? As a Retail Banker for our Medaryville Office, you will: Provide courteous and professional service to your clients. Process teller transactions such as deposits, withdrawals, payments, and cashing checks. Discern the needs of your clients and match them with the products and services that serve them best. Open and provide maintenance on your client's accounts. As a new employee you will be provided with extensive training at our Lake City University located in Warsaw, Indiana. Our Retail Banker Schools set a foundation for success and equip you with the knowledge and skills necessary for you to thrive in your career. Basic Qualifications Include: High school diploma or equivalent required. Basic PC and general office skills required. Basic understanding of bank accounting transactions required. One year banking experience preferred. Hours: Monday & Tuesday: 8:30-4:00 Wednesday: 8:30-12:00 Thursday: 8:30-4:00 Friday: 8:30-5:00 Saturday: 8:30-12:00 (work 3 Saturdays per month) Lake City Bank is proud to be an equal opportunity employer committed to a diverse, inclusive workplace. Employment at Lake City Bank is based solely on business needs, a person's merit, and qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, protected veteran status, or any other characteristic protected by law. Lake City Bank will not tolerate discrimination or harassment based on any of these characteristics. Applicants have rights under Federal Employment Laws

*INVESTMENT CONSULTANT - Remote based in TX* WHAT IS THE OPPORTUNITY? Expand and deepen the network of Independent Financial Advisors, CPA's & attorneys referring clients to Royal Bank of Canada (RBC) Rochdale and to communicate and meet high net worth investors who have expressed an interest in RBC Rochdale investment services. Develops "partnering" relationships with Independent Financial Advisor, accounting firms, and estate planning firms with the objective of providing the highest level of investment management services to their clients. Performance in the role is based on the acquisition of new assets under management. WHAT WILL YOU DO? * Develop and implement programs designed to increase the quality and quantity of Independent Financial Advisors, accounting and law firms referring clients to RBC Rochdale. * Ensure that Independent Financial Advisors are kept abreast of firm and industry developments. * Ensure that the transition from the sales process to portfolio management is smooth and accurate. * Facilitate the new accounts and account transfer process. * Handle Independent Financial Advisor and client communication. * Prepare client presentations. * Communicate regularly with centers of influence to ensure that products and services are meeting their needs, expectations and specifications. * Facilitate and conduct individual meetings and presentations in assigned territory. * Generate new assets to the firm using a highly professional consultative sales approach. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree * Minimum 5 years of financial experience preferably in Investment Management * 2 years of experience in the High Net Worth or Ultra High Net Market markets * 2 + years delivering formal client presentations * FINRA Series 7 and 63 or 66 licenses * Ability to travel 40-50% of the time *Additional Qualifications* * CFA - Chartered Financial Analyst (or in process of becoming CFA Charterholder) * Highly competitive and goal-oriented * A focus on sales and new business development * Masters Degree preferred * Working knowledge of portfolio management, including knowledge of investment techniques and asset allocation, investment research, capital market behaviors, and financial instruments generally acquired through years of investment and /or HNW related experience. * Experience in the High Net Worth or Ultra High Net Market markets * Working knowledge of financial planning, investment and/or HNW economic issues (aka "continual learner") and the ability to apply principal techniques of portfolio management, along with excellent communication skills to effectively interface with clients and investment colleagues. * Prior success in the HNW or UHNW market * Excellent communication skills * Self-motivated and self-disciplined * Strategic thinker, able to assess and recommend a course of action * Highest level of both personal and professional demeanor and ethical behavior *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. \#LI-DN1 \#CA-DN1

Director of Communications and Community Development Reports To: Chief Growth Officer Position Type: Exempt Manages: Community Engagement Manager, Marketing Content Manager, Regional Marketing Manager Pay: $92,250/yr - $133,250/yr ***Note - Pay is dependent on pay and experience, with the top of the pay range reflecting someone who has held a similar position with a similar title and responsibilities for 10+ years. Variable Incentive Pay / Merit: This position is eligible for variable incentive pay based on individual and credit union performance. In addition, the position is also eligible for merit-based pay adjustments after the completion of one year of service, based on personal performance. The Director of Communications and Community Development leads the development, measurement, and continuous improvement of internal communication strategies to ensure organizational alignment and prove ROI on all communication and engagement initiatives. This role also oversees external community development initiatives, ensuring they are strategically aligned and demonstrate measurable value. Knowledge Requirements Communication Skills: Excellent written and verbal communication skills, including public speaking and presentation abilities. Strategic Thinking: Ability to develop and implement strategic plans that align with organizational goals. Relationship Management: Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders. Project Management: Ability to manage multiple projects simultaneously, meet deadlines, and work effectively under pressure. Digital Literacy: Proficiency in using various digital communication platforms and tools. Crisis Management: Experience in developing and implementing crisis communication plans. Leadership Skills: Ability to lead and motivate a team of communication professionals. Strong community presence and ability to interact with the public in a manner that promotes the interests of the Credit Union. Knowledge of markets, competitor activities, problems, and developing trends within the assigned location. Strong knowledge of all electronic delivery products, other credit union products, and services. Knowledge of the organization's structure and the functions of each area. Understanding of media cost and value, and ways to use it to increase membership and product use Vendor management skills Adheres to all federal, state, and credit union regulations and policies. Education and Experience Bachelor's degree, preferably in communications A minimum of 5 years of internal and external communications experience in a financial institution. Experience in a position involving contact with the community Activity & Work Environment Requirements Normal Core Values Commitment- Be all in. Consistency- Be all in EVERY DAY. Innovation- Think (UYH) and ASK WHY. Integrity- Do the RIGHT thing, not the easy or quick thing. Quality - Do an OUTSTANDING job, don't run out of GAS. Trust- Hold trust and be trustworthy. Value- Make members lives better, easier, safer; help them fulfill dreams; help them do what they don't know how to or think isn't possible even if it's not here (see integrity above); make them wiser; help them build wealth (beyond saving $$)

WHAT IS THE OPPORTUNITY? The IT Risk Senior Analyst is a subject-area specialist with specialized training, methods and analytic techniques to create recommendations and directions for cyber risk mitigation in a complex technical environment. ITRM Security Senior Analyst will conduct fit for purpose review and challenges of internal IT controls to ensure consistency with internal policies and standards. Additionally, conduct process/risk/control (PRC) reviews to evaluate and overall control program effectiveness in mitigating risk. The ITRM Senior Analyst's goal is to create actionable information for IT and business leadership, and to provide objective assessment of cyber security controls for auditors, regulators and external parties. This requires routinely performing review and challenge reviews against 1LOD testing practices specific to T&I controls, authoring detailed reports and gathering metrics ensure stakeholders receive accurate and complete information. The ITRM Senior Analyst keeps abreast of external cyber security trends, technologies and cyber risk management approaches, and often works with other teams on cyber risk-related initiatives to provide subject-matter recommendations and guidance to achieve a posture within the bank's overall risk appetite. This is an advanced senior professional with wide range of experience who uses professional concepts and to resolve complex issues in creative and effective ways. Serves as an expert in own discipline or area of specialization, works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors WHAT WILL YOU DO? * Perform fit for purpose review and challenges specific to IT (T&I) controls tested by 1LOD Testing team against Governing Principles and applicable Policies and Standards. Reviews are specific to Test of Design (ToD) and Test of Effectiveness (ToE). * Provide guidance to 1LOD colleagues to ensure testing practices meet internal standards. * Conduct Process/Risk and Control (PRC) reviews against IT control descriptions to ensure they meet requirements. * Support regulatory requirements and deliverables as needed. * Define analysis objectives, collect data from internal and external sources, and evaluate/analyze data to provide objective information on cyber risks for IT and business management with both summary and detailed reporting * Participate in other projects and duties as needed or requested WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * Minimum of 12 years' experience in Information/Cyber Security field * Minimum of 6 years' experience in cyber security operations, incident response, IT risk management or investigations *Additional Qualifications* * Demonstrated experience analyzing IT control testing attributes and evidence to properly evaluate and conclude control effectiveness * Prior IT Control Audit experience is strongly preferred * Experience in banking/financial industry specific to technology is strongly preferred * Demonstrated knowledge of financial regulation and control frameworks applicable to cyber security or IT risk * Demonstrated experience with Industry or subject specific analysis or assessment frameworks is highly desired (FAIR, NIST CSF, etc.) * Demonstrated knowledge of cyber security landscape -- threats, trends, technologies * Excellent communication and interpersonal skills. Including a strong ability to create positive and professional business relationships with internal clients. * Strong commitment to working as a team and providing excellent customer service. *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. \#CA-DK \#LI-DK

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities We have an ambitious Community Bank Data Office and we're building a class-leading data team that works to solve complex business challenges and provide insights to improve our business and customer experience. We are looking for an innovative data analytics developer who has a knack for seeing solutions in sprawling data sets across loan and deposit products, a flair for building consistent business user experiences, and the business mindset to perform detailed analysis to produce genuine business insights that will find and fuel strategic opportunities. You will work directly with lines of business peers and leaders to assess and interpret their reporting needs. You will identify and design reporting solutions based on their requirements. You will use various data query and visualization tools (SQL, Python, Power BI, SAS, etc.) to access multiple data sources and design insightful products for our business partners. You will work with various teams, each with unique backgrounds and perspectives, to develop solutions that will have a real impact for the bank and for our customers. Salary Range The salary range for this position is $51,700 - $101,500 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Key Accountabilities Fulfill core data analytics developer accountabilities: Building and maintaining dashboards, reports, and data models. Proactively evaluate data & trends to guide business partners on emerging opportunities Ensure data accuracy and consistent reporting by designing and creating optimal analytics code with data controls defined as defined within the policy, procedure, and standards Tasks and deliverables are often time-sensitive and require a proactive approach to ensure deadlines are consistently met Develop and implement Power BI Reports: Creates a consistent dashboard, reporting, and analytics experience for the business users Understand business requirements of BI context and design a data model to transform raw data into meaningful insights Convert business requirements into technical specifications and implement them through reports that support decision-making Perform DAX queries and functions in Power BI Develop data extracts & ad-hoc reporting: Partner with business users to derive requirements, identify data sources, wrangle data and/or transform data via SQL and/or SAS to produce file extracts for use within PowerBI Dashboards or distribution to other systems Drive efforts on ad hoc, time-sensitive exploratory data analysis and/or qualitative analysis to provide insights on trends, client behaviors, system troubleshooting or non-recurring reporting needs. Creating customized diagrams and user-defined calculations as needed Design, develop and deploy business intelligence solutions with SQL queries for best results, filters, and graphs to better understand your data at all levels for performance improvements and suggestions Qualifications and Education Requirements Bachelor's degree is required Thorough knowledge of the retail bank business line 5+ years' experience in banking and finance 5+ years' experience programming skills with querying languages: SQL, SAS, R, Python, etc. 3-5 years' experience in developing analytics reports and dashboards, preferably PowerBI 3-5 years' experience working with and creating data extracts 3+ years' experience in Data visualization and dashboard/report development Experience integrating multiple components of the Microsoft BI Stack, with specific emphasis on Power BI, Power Apps, Power Automate and Azure services Experience with both on-prem SQL server and Azure Databricks cloud data environments Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes Knowledge of industry leading practices in Analytics Solid written, verbal, and interpersonal skills Strong project management skills and experience with agile methodologies preferred Demonstrated ability to communicate and support data culture change initiatives Client-centered approach to working with line of business stakeholders Demonstrated ability to engage directly with C-level executives when sharing data, reports and presentations Strong banking domain expertise preferred Working knowledge of banking systems and tools (MeridianLink/LoansPQ, Encompass, Velocify, Fiserv Signature, Marquis Executrax MCIF) preferred Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities The Counsel role will focus on providing legal services to Old National Bancorp and its wholly owned subsidiary, Old National Bank (“Company”). This role will have a primary focus on labor and employment law matters, offering comprehensive day-to-day support for the Company's People Team. In addition, this role will serve as a trusted, valued and strategic legal partner and advisor to the Company's business leaders and management teams. We are a 5 day in-office business culture. This position can be based at any of the following locations: 900 E. 96th Street Indianapolis, 8750 West Bryn Mawr Chicago IL (near Rosemont and the Cumberland Blue line station), St. Louis Park MN, 380 St. Peter Street in St Paul MN, the Capella building at 225 6th Street, Suite 4700, Mnpls MN, or 1 Main Street Evansville IN. Salary Range The salary range for this position is $77,900 - $153,000 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Key Accountabilities Takes a leading role to advise Company's People Team on various labor and employment topics, including employment handbooks, policies and procedures, background screening, team member relations, performance management, workforce reductions and terminations, internal investigations, leaves of absence and disability accommodations, compensation and benefits, discrimination, and harassment and retaliation. Monitor significant labor and employment regulations, legislation, court decisions, and government enforcement activities and provide strategic recommendations for changes to Company practices. Advise Company's business leaders and management teams regarding labor and employment lawsuit avoidance strategies as well as risk management, compliance, and operational inquiries. Handle employment litigation, including conducting investigations and preparing responses to claims arising under Title VII, the ADEA, the ADA, as well as claims filed with the EEOC and state agencies. Assist with the development and implementation of employment policies, procedures, agreements, and separation strategies that support workforce planning, talent retention, and organizational objectives. Oversee the Company's response to employment-related disputes by developing strategic resolutions that minimize risk and litigation costs. Manage outside counsel on employment litigation matters. Coordinate and work on various legal projects as determined by senior legal leadership. Support other areas of the Company as needed or requested. Qualifications and Education Requirements Five + years' experience practicing law full-time working in a legal department of a medium or large financial institution, or with a major law firm. Admitted to practice, and in good standing with the bar of one of the states in our footprint, with preference given to Illinois, Indiana or Minnesota, or qualified to be registered to practice as in-house counsel in the applicable state. Ability to apply sound legal analysis and practical business judgment to legal matters. Ability to consult with and advise Company's management at all levels. Strong written, oral and interpersonal communication skills. Ability to deliver timely, high quality work product. Ability to work within a team environment. Ability to work in-office within Company's footprint and preferably in our Chicago, Evansville, Indianapolis, or Minneapolis/St. Paul markets. DESIRED EXPERIENCE Knowledge of federal and applicable state laws and regulations relating to labor and employment Familiarity with claims filed with the EEOC and state agencies Experience with complex multi-state labor and employment issues Experience with compensation and benefits at the team member and executive level Ability to develop strategic resolutions that minimize risk and litigation costs Ability to effectively communicate legal advice and engage with lines of business consistent with the Company's culture and business strategy Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)

Responsible for providing coordination support with procurement activities, furniture installations, inventory management, employee relocations, and the overall efficient operation of the Purchasing Department. This position works closely with internal departments and external vendors. ESSENTIAL REQUIREMENTS Manages furniture requests using work order software. Manages furniture inventory onsite and at offsite storage facilities. Obtains quotes to purchase new furniture or repair existing furniture. Provides coordination support for employee relocations. Provides project coordination support for furniture installations and furniture moves. Manages artwork inventory and requests. Processes invoices for furniture repairs, furniture purchases, and furniture projects. Submits key orders as required. Provides month end reporting. Provides backup coverage for Purchasing Admin Assistant as necessary. Regular and predictable attendance is an essential requirement of the position. Responsible for the completion of all compliance training related to the position. Must understand all applicable laws and regulations that apply to the position and complies with the requirements. NON-ESSENTIAL FUNCTIONS Performs all other duties as assigned. EXPERIENCE/SKILLS Two (2) or more years of experience in an office environment preferred. Proficiency in MS Office software (Excel, Word) is essential. Good organizational skills. Analytical and problem-solving skills with attention to detail. Able to prioritize workload and handle multiple competing tasks and demands. Ability to meet deadlines. Ability to handle multiple tasks in a fast-paced environment. Good written and verbal communication skills. EDUCATION High School Diploma/GED required. TRAVEL REQUIREMENTS Regular travel required for meetings, projects or training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds. EQUIPMENT MS Office PC, fax, phone and standard office equipment.

WHAT IS THE OPPORTUNITY? This position is responsible for attracting and expanding upon relationships with Royal Bank of Canada (RBC) Rochdale's high and ultra-high net-worth (U/HNW**) clients by collaborating with Senior Wealth Strategists, Wealth Strategists, and other colleagues in the development of U/HNW client facing materials and deliverables. The ideal candidate should have experience with client discussions/presentations, proficiency in financial planning software (eMoney), and demonstrable knowledge in advanced planning areas such as Estates and Trusts, Income Taxation, Philanthropy, and Asset Protection, with an emphasis on business owner wealth and succession planning. *WHAT WILL YOU DO?* * Work in tandem with Senior Wealth Strategists and Wealth Strategists to analyze a client's current financial situation, identify appropriate planning strategies and techniques, and educate clients with advanced modeling through the Comprehensive Wealth Assessment. * Support the Wealth Strategy team by participating in external meetings, taking notes, and developing sophisticated, custom planning models using eMoney, Excel, Powerpoint, and Word programs. * Work directly with independent financial advisors and clients to understand their specific goals and objectives to provide solutions to meet their needs. * Participate in and/or lead client meetings and work within a team environment to deliver integrated planning services to clients. * Partner with the Wealth Strategy team to create understandable, customized strategy explanations that are consistent across the enterprise and of high quality. * Assist Wealth Analyst with preparation of reports/dashboards and making other changes to support their business reporting and other operational needs using Salesforce (within the permission allowed by the Salesforce COE). * Partner with the marketing team to develop comprehensible explanations of sophisticated wealth planning strategies in areas of interest to UHNW clients. * Assist in preparation of written and oral presentations to support educational programs for colleagues, clients and prospective clients. * Write articles on timely topics of wealth planning that can be distributed to clients or marketing materials to CNR's clients, prospects, and COIs. * Keep abreast of legislative and tax changes. * Enhance existing relationships and reduce attrition by participating in designing integrated wealth plans that enhance the value that banking colleagues bring to their relationships. * Participate in routine third-party audits of all material subject to peer review. * Raise awareness of proper channel alignment when confronted with a client/prospect that is more appropriately served by another line of business. * Cultivate and maintain relationships with COI's directly and in partnership with colleagues. * Participate in client and community events. * Participate in the preparation for sponsored events regarding wealth planning information and issues that are relevant and compelling for that particular audience. *WHAT DO YOU NEED TO SUCCEED?* *Required Qualifications** * Bachelor's Degree * Minimum 5 years of financial planning or related experience * Minimum 5 years of experience within Banking, Brokerage, or Insurance culture * Demonstrable expertise in the use of financial modeling systems such as eMoney * CFP - Certified Financial Planner credential or the ability to obtain within 24 months of employment * CEPA - Certified Exit Planning Advisor credential, or the ability to obtain within 18 months of employment *Additional Qualifications* * Advanced Degree (JD or CPA or Masters in Tax/Accounting/Business) helpful * Ability to travel up to 20% * Stay current on cutting edge wealth planning solutions while retaining the ability to explain and implement those solutions in an easy to understand manner * Demonstrable expertise in Team-Based (multi-disciplinary) wealth planning * Demonstrable expertise in multiple wealth planning issues (e.g., portfolio construction, life insurance, transfer taxation, business succession, etc.) * Demonstrable expertise at easily explaining complex strategies to clients and COIs; and quickly identifies and pursues to a successful sale Bank product or service solutions that align with the best interest of the client. Presentation skills * Outstanding written and verbal communication skills * Outstanding Microsoft Excel, PowerPoint, and Word creation abilities * Demonstrable expertise in multiple areas such as: Portfolio design; transfer tax; life insurance; income tax; retirement funding (qualified and non-qualified); captive insurance; legacy trusts * Demonstrable proficiency in Salesforce *WHAT'S IN IT FOR YOU?* *Compensation* Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. \#LI-DN1 \#CA-DN1

Mortgage Underwriter Reports To: Mortgage Underwriting Manager Location: Onsite Position Type: Non-Exempt Pay: $63,450- $92,250/yr ***Note - Pay is dependent on pay and experience, with the top of the pay range reflecting someone who has held a similar position with a similar title and responsibilities for 10+ years. Variable Incentive Pay / Merit: This position is eligible for variable incentive pay based on individual and credit union performance. In addition, the position is also eligible for merit-based pay adjustments after the completion of one year of service, based on personal performance. Reviews, analyzes, and underwrites 1st and 2 nd mortgage loan requests utilizing sound lending decisions. Measures expectations for fraud, delinquency and loss. Utilizes approved lending and credit evaluation guidelines adopted by the Credit Union. Assists in supervising the system of checks and balances associated with pricing, rates, fees, and rate-locks for lending requests. Maintains communication with the mortgage team members working with the membership. Obtains and evaluates credit information on applicants to render sound credit lending decisions. Enters and processes assigned internal software applications in a timely and accurate fashion. Supports reasons for denials and follow-up with required regulatory adverse action notifications to applicants. Responsible for the Credit Union's consumer credit granting decisions. Examines current credit history and member relationship to suggest additional products and services (cross-sell). Recommends lending products that would better suit the member's needs at the time of the request. Knowledge Requirements Extensive experience and thorough knowledge of the 1st mortgage lending industry FHA underwriting experience and endorsement Working knowledge of lending practices and procedures. Knowledge of office procedures and equipment. Computer knowledge with exposure to Microsoft Excellent verbal and written communication skills. Exceptional organizational skills. Ability to maintain composure and positive attitude at all times. Good knowledge of loans, types and purposes Must be able to use sound judgment at all times Exercises judgment with management team to make decisions based on data and process knowledge. Ability to analyze work flow and develop procedural modifications. Focused on quality and problem resolution. Adheres to all federal, state and credit union regulations and policies. Work Environment & Physical Effort Required Normal Education and/or Experience Minimum of 5 to 7 years of mortgage lending experience 3-5 years' history of underwriting 1st mortgage loans at a pace of 5 to 8 per day High School diploma or equivalent Bachelor's Degree in a related field Core Values Commitment - Be all in. Consistency - Be all in EVERY DAY. Innovation - Think (UYH) and ASK WHY. Integrity - Do the RIGHT thing, not the easy or quick thing. Quality - Do an OUTSTANDING job, don't run out of GAS. Trust - Hold trust and be trustworthy. Value - Make members lives better, easier, safer; help them fulfill dreams; help them to do what they don't know how to or think isn't possible even if it's not here (see integrity above); make them wiser; help them build wealth (beyond saving $$)

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities The Mortgage Disclosure Desk Coordinator position is responsible for ensuring that all Initial and Re-Disclosure Loan Disclosure packets are completed and delivered to the applicants in accordance with all regulatory and secondary market requirements and within Service Level Agreements. The Mortgage Disclosure Desk Coordinator works closely with various members of the Mortgage Team to verify accuracy of data and resolve any issues/discrepancies to prevent non-compliance with Federal and State Regulations and avoid tolerance cures. Key Accountabilities Review initial loan submission from the Mortgage Loan Originators for accuracy. Make any necessary changes to avoid tolerance cures or other regulatory violations. Prepare and deliver a final Loan Estimate along with all other required documentations to the applicant(s) Work with Mortgage Loan Originators, Processor and Underwriters to review any change circumstances that are presented. Once a valid changed circumstance is identified, the Disclosure Desk Coordinator will prepare a revised Loan Estimate and deliver this to the applicants in a timely manner to avoid delays in closing dates or any tolerance cures. Review all documents included in an initial disclosure and re-disclosure package to ensure accurate completion. Track all new applications within the loan processing system to ensure timely delivery of all disclosures. Track all existing applications within the loan processing system and provide timely re-disclosure through identification of loan changes within the pipeline. Assist with answering questions regarding initial or re-disclosures Participate in any compliance related projects pertaining to regulatory disclosures Assist in any disclosure compliance related training for mortgage associates Ensure accuracy of all HMDA related information pertaining to information collected from the initial application and disclosures Salary Range The salary range for this position is $17.00/hr. - $27.50/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location. Key Competencies for Position Operational Knowledge and Organizational Skills Demonstrates a sound understanding of applicable Federal and State Regulations, including TRID, RESPA, HMDA, ECOA, etc; and the ability to apply this knowledge to individual situations. Ability to accurately identify valid changed circumstances Great attention to detail, ability to prioritize and function accurately under the pressure of deadlines. Working knowledge of all loan types/loan programs offered by Old National Bank, including FHA, VA, USDA, and Construction-to-Permanent loans. Communication Skills Ability to clearly communicate information to Mortgage Loan Originators, Sales Managers, Processors, and Closers Promptly respond to questions from other departments Effectively work as part of a team Qualifications and Education Requirements High School graduate or equivalent. 5+ years of previous mortgage experience including an in-depth knowledge of regulatory requirements for loan disclosures Experience with Ellie Mae Encompass preferred Key Measures of Success/Key Deliverables: Disclosures delivered within regulatory requirements and Service Level Agreements Minimize losses to the bank by accurately completing required disclosures and properly analyzing valid change circumstances Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities Job Summary The Equity Research Analyst position is primarily responsible for contributing to a collaborative research process for actively managed equity strategies within the Registered Investment Advisory division, 1834 Investment Advisors. The research process involves quantitatively screening the equity universe, deep qualitative equity research & financial analysis, continual monitoring of investments and investment theses for current and potential investments, regular idea generation, team collaboration & debate, and formal presentation of research conclusions. This position plays a role in all portions of the process and requires intellectual curiosity, consistency, and a focus on comparability of investment opportunities. Salary Range The salary range for this position is $77,900/yr. - $153,000/yr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Key Accountabilities Independent generation of actionable investment ideas. * Conduct continual bottom-up fundamental equity research & analysis primarily within the US domestic large-cap equity universe * Compose written, formal investment research reports and recommendations * Communicate investment ideas, recommendations, and processes in a format appropriate for specific audiences, including peer equity analysts, other 1834 Investment Advisors research teams, portfolio managers, wealth advisors, and regulators Ongoing examination of equity strategies and their current holdings. * Monitor daily news flow and regular company financial reports for equities held in current investment strategies. Identify pertinent information contained within company updates which may impact valuation estimates or the investment thesis * Maintain documentation outlining the process, philosophy, portfolio construction, and performance of each individual equity strategy for distribution to clients and client-facing personnel Construction and development of quantitative models. * Build and manipulate dynamic quantitative screens using third party data integrated with excel for multiple investment strategies * Manage 1834 Investment Advisors' multifactor models through extensive data manipulation; perform statistical analysis and interpret results of quantitative output to aid decision making * Accurately manage equity investment strategies' constituent and weighting changes and coordinate with the operations team to implement model updates to be seamlessly traded upon Meritocratic collaboration with analyst team. * Ability to give and receive feedback concerning investment ideas, maintaining a high level of intellectual honesty Key Competencies for Position * Drive and Execution * Planning and Organizing * Problem Solving / Decision Making * Adaptability * Collaboration Qualifications and Education Requirements * Bachelor's degree in finance, economics, accounting, mathematics, or another related field * 5-10 years' experience related to investment analysis; equity analysis experience preferred * Advanced MS Excel skills required; VBA experience preferred * Bloomberg or FactSet familiarity; excel coding in either application preferred * CFA designation preferred Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities We are currently seeking a Portfolio Manager that will collaborate with other disciplines within Wealth Management to develop and retain high net worth client relationships through the delivery of an exceptional and cohesive client experience. The Portfolio Manager manages investment activities for fee revenue producing accounts. They provide investment expertise and oversight on accounts that require decision making and implementation. Portfolio Manager takes into consideration the sensitivity due to the nature of the relationship, size/type of assets managed, fiduciary requirements, comprehension of tax considerations, multi-generational structures, and coordination with outside attorneys, trustees and consultants. Salary Range The salary range for this position is $77,900 - $153,000 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Key Accountabilities Management of investment portfolios: Develops and recommends a client centric investment portfolio leveraging all of Wealth Management's investment solutions to achieve client's investment objectives. Reviews and analyzes investment portfolios to develop the appropriate asset allocation and select underlying investment strategies with an understanding of the client's preferences. Provide ongoing oversight, recommending and implementing changes to the holdings and asset allocation to maintain compliance with strategies and policies. Ensure assigned portfolios are managed consistently, including maintaining the proper asset allocation, portfolio rebalancing, implementing investment changes, and raising cash. Analyzes and plans the overall investment strategy with continuous revision as goals and objectives change and in the context of client needs working closely and proactively with the broader client service team to identify and execute on areas of opportunity. Transition non-compliant portfolios to approved strategies. Manage account liquidity to provide for ongoing cash demands and distributions and risk management. Performs annual Reg 9 Investment reviews for assigned accounts and ensures full compliance with regulations. Relationship management and development: Partners with Wealth Management client team in client presentations, review of portfolio structure and investment performance reporting. Serves as the relationship expert in the areas of 1834 a Division of Old National investment capabilities, portfolio performance, the economy, and market environment. Prepares and presents detailed investment information to clients. Participates in business development efforts with Wealth Advisors, Trust Officers and other relationship managers. Collaborates with internal partners to deliver an exceptional and cohesive client experience. Maintains an integral and influential presence within the local client facing team, clients, co-trustees, consultants, the bank's legal area and outside attorneys to ensure communication of client requirements and coordinate portfolio activity. Meet with clients to review investment performance and forecast market changes based on economic and industry analysis, including objectives and asset allocation models, and ensuring current allocations are appropriate. Respond to client requests for information, advice, and service, including proactive client outreach and creating and building investment content for prospect and client presentations, client investment reviews, prospecting events, thought leadership articles and investment updates, and documenting account activities and client interaction. May provide leadership through interaction and mentoring of other investment associates. Participate in weekly Portfolio Manager meetings. Work individually or with a team on assigned projects. Develops and maintains current industry knowledge and expertise Engages in thought leadership publications, educational opportunities, and practice hosted symposiums and events. Accountable for personal execution of initiatives, new capability rollouts, and required training. Consistently demonstrates expertise with new investment strategies, tools and capabilities, and portfolio research and investment methodologies. Provides feedback on areas for improvement to leadership on national initiatives, changes, and expectations. Stays current with current general economic data, equity and credit markets, specific company coverage, active and passive mutual funds/exchange traded funds and tactical asset allocations investment decisions. Key Competencies for Position Critical Thinking and Decision Making - Maintain an in-depth knowledge of current economic and financial market conditions. Influencing Others - Maintain in-depth knowledge of the company's investment strategies and the ability to present and explain the use of appropriate strategies to clients and team members. Communicating with Impact - Special projects and presentations as assigned. Key Measures of Success/Key Deliverables: Compliance with Old National's investment Strategies and policies. Client retention. Business development and increasing share of client wallet assets. Qualifications Bachelor's degree - Business, finance, economics or relevant degree. Minimum 5 years of investment experience, which may include research, in which consistent long term investment performance has met objectives. May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Knowledge of investment and portfolio management theory, accounting and financial principles, associated investment strategies and instruments, and characteristics of various marketplaces, usually acquired through formal education and work experience, is required to manage portfolios. Decision making, sales, and negotiating skills are required to contribute to the market's revenue generation and guide sensitive or difficult situations through agreement. Requires specialized depth and/or breadth of expertise in own job discipline or field. Interprets internal/external business challenges and recommends best practices to improve products, processes, or services. Communicates difficult concepts and negotiates with others to adopt a different point of view. CFA or other advanced designation such as CPA or CFP Graduate degree such as MBA or JD preferred Technical experience in investment software (IE: FIS, Charles River, Morningstar, Factset, First Rate, Salesforce and Microsoft Office.) 5+ years of investment decision making and financial consulting experience working with high-net-worth clients. Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)

Provides clients with friendly service and meets financial needs by completing transactions and uncovering other opportunities to promote additional services. ESSENTIAL REQUIREMENTS Processes banking center transactions, safety deposit, cash machine and vault balancing activities, following bank policies and procedures. Greets clients as they enter the banking center, identifies client needs, promotes bank products and services, and refers clients to the appropriate business colleague, if needed. Opens personal accounts, CD's and cross-sells bank services. Answers client inquiries and resolves less complex issues. Builds client loyalty; establishes client relationships, including addressing each client by name. Consistently delivers exceptional customer service to each and every client. Adheres to established bank policies, procedures and guidelines. Participates in retail sales programs to help meet personal and banking center goals. Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position. Provides transaction overrides and other assistance to less experienced CSRs on transaction processing and balancing as necessary. Assists Manager with audits, reporting and scheduling as requested. Regular and predictable attendance is an essential requirement of the position. Responsible for the completion of all training related to the position. Understands all applicable laws and regulations that apply to the position and complies with the requirements. NON-ESSENTIAL FUNCTIONS Demonstrates appropriate levels of interpersonal skills for clients and staff members. Performs all other duties as assigned. EXPERIENCE/SKILLS Four (4) or more years of retail banking experience preferred. Customer service and sales oriented. High degree of attention to detail. Good written and verbal communication skills. Good PC skills - proficiency in Microsoft word and Excel essential. Ability to cross-sell bank products and services. Highly motivated. Ability to work in a team atmosphere. Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records. Ability to handle multiple tasks in a fast-paced environment. EDUCATION One (1) - three (3) years college preferred. TRAVEL REQUIREMENTS Ability to travel to all locations as needed for meetings, projects, training, seminars, etc PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds. EQUIPMENT MS Office PC, fax, phone and standard office equipment.

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities Position Summary The IT/Operations Manager for the Contact Center is responsible for managing the technology infrastructure, operational workflows, and business processes that support customer service delivery. This role ensures the reliability of contact center systems, drives operational efficiency, and leads BPM initiatives to continuously improve service quality and performance. Salary Range The salary range for this position is $81,700 - $165,100 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Key Accountabilities IT Management: * Oversee the implementation, maintenance, and optimization of contact center technologies (e.g., Genesys, PinDrop). * Collaborate with IT teams and vendors to ensure system performance, uptime, and compliance. * Lead technology upgrades, integrations, and migrations with minimal disruption. * Monitor system health and resolve technical issues proactively. Operations Leadership: * Manage daily contact center operations to meet service levels and KPIs. * Partner with workforce management and QA teams to optimize staffing and performance. * Support agent training on systems and operational procedures. * Implement operational best practices to enhance customer experience. Business Process Management (BPM): * Lead BPM initiatives to analyze, design, and improve contact center workflows. * Map current-state processes and identify inefficiencies or bottlenecks. * Collaborate with stakeholders to define future-state processes aligned with strategic goals. * Use BPM tools and methodologies to document, automate, and monitor processes. * Track and report on process performance metrics and continuous improvement efforts. Strategic Initiatives: * Analyze operational and customer data to identify trends and improvement opportunities. * Contribute to long-term technology and operational strategy planning. * Lead cross-functional projects focused on innovation and transformation. Compliance & Security: * Ensure adherence to data privacy, security, and regulatory standards. * Maintain documentation and audit readiness for systems and processes. Key Competencies for Position Promotes Change - Drives change within team. * Communicates what needs to change, why and impact of change. * Demonstrates agility while engaging team members to gain insight and ensure acceptance while deploying others to implement new solutions. * Proactively recognizes a need and takes accountability for implementing an improvement and/or change. Drives changes by encouraging team to think creatively and act differently to enhance client, community and shareholder value. Strategy in Action - Fosters strategic capability in self and others. * Connects work to the broader goals (i.e., team, line of business) and communicates team member's role in contributing to Old National's strategy and goals. * Demonstrates awareness and understanding of environmental factors influencing their role. * Anticipates, identifies, and articulates potential issues and opportunities and effectively responds. * Identifies immediate, near-term opportunities required for business impact while exploring multiple viewpoints to generate and implement new ideas improving performance. * Inspires others to personally contribute to the organization's success for the long term. Makes Decisions & Solves Problems - Seeks deeper understanding, identifies alternative solutions, and drives sound decisions. * Identifies, evaluates, and owns problems and opportunities along with possible solutions through effective collaboration. * Collaborates and seeks to identify what caused the issue, comparing data from different sources within Old National to draw conclusions. * Uses effective approaches for choosing a course of action or developing appropriate solutions resulting in sound decisions. * Implements appropriate solutions and evaluates results within team. Personifies ONB Culture - Leads by example and influences team to exemplify what it means to live ONB Culture. * Holds team and self accountable to demonstrating Old National's culture * Holds self and team member accountable to model our values. * Places the organization's goals before individual or team goals * Focuses team's efforts towards common good and connects them to the broader organization by investing time, heart, and expertise to help clients and communities thrive. Qualifications and Education Requirements * Bachelor's degree in Information Technology, Business Administration, or related field. * 5+ years of experience in IT or operations management, preferably in a contact center. * Strong understanding of contact center technologies and BPM methodologies. * Proven leadership and project management experience. * Excellent communication, analytical, and problem-solving skills. Key Measures of Success/Key Deliverables: System Uptime & Reliability: * Maintain 99.9% uptime across all contact center platforms. Operational Efficiency: * Achieve cost savings through process automation and technology optimization. Customer Satisfaction (CSAT/NPS): * Improve customer satisfaction scores by ensuring seamless technology support and ongoing enhancements Employee Engagement: * Improve team engagement scores through leadership and development initiatives. Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!

Responsible for all aspects of Mortgage Default Servicing including Collections, Loss Mitigation, Foreclosures and Reporting. ESSENTIAL REQUIREMENTS Works with borrowers, investors, insurers, attorneys, and real estate agents to process loss preventative options and identify strategies including repackaging debt and rescheduling payments. Makes outgoing collection calls and takes inbound collection calls. Sends all applicable notices related to Mortgage Collections, Loss Mitigation and foreclosure. Responsible for all aspects of Loss Mitigation. Provides loss mitigation options with borrowers pursuing alternatives to foreclosures. Responsible for daily and month-end reporting of loss mitigation, foreclosure and delinquency activity for 1st Source Bank and investors. Handle Government Mortgage Insurance Reporting. Prepares and transmits required monthly reports to investors. Process foreclosures in accordance with investor guidelines within the required time frame from attorney referral to final loan loss. Works with designated attorneys regarding bankruptcy and foreclosure, establish and confirm sheriff sales, provide proper sheriff sale bidding instructions, and complete the required notices of completed sheriff sales to investors and insurers. Uses the foreclosure tracking system and loan prompts, maintains proper status tracking on all assigned foreclosure files. Maintains proper security and maintenance on all assigned foreclosure properties. Orders and follows up with property inspections and repairs as needed. Reviews all payments and cash advances of real estate taxes, hazard insurance and property maintenance on assigned foreclosure accounts. Order's appraisals to determine valuations on properties referred for foreclosure and any other time required. Works with the Collections Manager to liquidate community investors properties and works with Workout on the liquidation of Portfolio loans. Works with accounting to handle processing of funds on properties sold at sheriff sale. Works with government agencies (Indiana Hardest Hit Fund and Michigan Step Forward). Ensures bank policies, procedures, and regulations are adhered to for proper documentation. Prepares required monthly mortgage default reporting. Effectively works individually and in a team environment across the bank and with the entire Mortgage Servicing Group, knowledge sharing when applicable. Works with Management to update and document bank and investor guidelines, policies and procedures when applicable. Compliance of all investors (FHA, VA, FNMA, GNMA, Freddie Mac) guidelines and servicing requirements. Regular and predictable attendance is an essential requirement of the position. Responsible for completion of all applicable compliance related training. Understands all applicable laws and regulations that apply to the position and complies with the requirements. NON-ESSENTIAL FUNCTIONS Performs all other duties as assigned. EXPERIENCE/SKILLS One (1) - three (3) or more years of mortgage banking or banking experience preferred. One (1)- three (3) years mortgage servicing experience preferred. Ability to use Ice Mortgage Technology (formerly Black Knight), Lender X, MERS, Newcourse Communications, USDA.gov, Ginniemae.gov, FHA Connection/FHA Catalyst, Property 360, Yardi P260, Webgly/VA, HUD.gov. Good verbal and written communication skills. Good PC skills--proficiency with Microsoft products Excel is essential. Good organizational and time management skills. Ability to multi-task in a fast-paced environment. EDUCATION One (1) - three (3) years college preferred. TRAVEL REQUIREMENTS Ability to travel upon request, as needed for customer meetings, projects, seminars, etc. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand, and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds. EQUIPMENT MS Office PC, fax, phone, and standard office equipment.

The Electronic Banking Intern will support the Bank's digital strategy by conducting primary and secondary research on Gen Z client behaviors, preferences, and expectations. This intern will analyze how younger clients (and potentially more importantly those that are not yet clients) interact with digital banking tools, identify usability and communication gaps, and present actionable recommendations that support future design and engagement improvements. In addition to their individual project work, the intern will gain direct exposure to the core disciplines within Electronic Banking, including Support Operations, Harvester Optimization, Reporting and Analytics, and Enterprise Projects. This rotational experience will provide a holistic understanding of how digital banking functions as an integrated operation serving both clients and internal partners. Essential Requirements * Conduct qualitative and quantitative research on digital banking experiences among Gen Z users (e.g., peer surveys, focus groups, app reviews). * Benchmark other community banks and fintechs to identify best practices for mobile and online banking engagement. * Summarize findings and present actionable recommendations to the Electronic Banking leadership and Marketing teams. * Regular and predictable attendance is an essential requirement of the position. * Responsible for the completion of all compliance training related to the position. Internship Basics * 10-to-12-week summer duration desired, flexible start and end dates. * 40-hour anticipated work week, Monday through Friday. * On-Site in South Bend, IN. * Paid opportunity. * Program Activities: Orientation Kick-off and networking opportunities with other Interns, Colleagues and Senior Management. Intern Program Activities (anticipated, subject to change) * Orientation Kickoff. * Networking opportunities to connect you with other Interns, Colleagues and Senior Management. * Exposure to Digital Banking operations, reporting, and client experience initiatives * Hands-on Gen Z research project: develop and execute peer insights survey, summarize key findings * Capstone presentation of recommendations to the Electronic Banking leadership team Experience/Skills * High School Diploma/GED required. * Pursuing bachelor's degree in Business, Marketing, Data Analytics, Management Information Systems, or related field. * Interest in banking, digital user experience, financial technology, or customer behavior research. * Experience or coursework in survey design, data visualization, or UX research preferred. * Strong communication and storytelling skills - ability to translate data into actionable insights. * Proficiency in MS Office software (Excel, Word) is essential. * Good organizational skills. * Analytical and problem-solving skills with attention to detail. * Able to prioritize workload and manage multiple competing tasks and demands. * Ability to meet deadlines. * Good written and verbal communication skills. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

Transitions through departments on a specified curriculum designed by the department to provide an overview of the Commercial Banking Development role, meets with department managers and staff throughout the curriculum, and observes and learns new skills. ESSENTIAL REQUIREMENTS Completes all assigned training, receiving a passing score on all exams. Completes assigned reading assignments. Learns line and staff functions, operations, management viewpoints and company policies and practices that affect each phase of business. Observes experienced staff to acquire knowledge of methods, procedures, and standards required for performance of departmental duties. Works with the Manager, Employee Engagement and Talent Development to set goals and objectives for first year. Regular and predictable attendance is an essential requirement of the position. Responsible for the completion of all compliance training related to the position. Must understand all applicable laws and regulations that apply to the position and comply with the requirements. NON-ESSENTIAL FUNCTIONS Monitors performance progress with management and key trainers. Performs all other duties as assigned. EXPERIENCE/SKILLS Prior banking experience preferred. Strong written, verbal, analytical and presentation skills. Ability to interact effectively with a wide range of staff throughout the company. Good PC skills--proficiency in Microsoft Word and Excel essential. EDUCATION Bachelor's Degree required. TRAVEL REQUIREMENTS Ability to travel to all locations as well as ability to travel overnight, as needed for meetings, projects, seminars, etc. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds. EQUIPMENT MS Office PC, fax, phone and standard office equipment.

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities We are currently seeking a Treasury Management Analyst (TMA) role that will be partnered with the Treasury Management Consultant (TMC) and focused on developing strategies for revenue growth, client retention, and client experience. The TMA will assist and provide focus on new and cross-sell opportunities, supporting all activities from sales through implementation, ongoing client relationship management, and contribute to the attainment of established TM revenue goals (both individual and team). Key Accountabilities Partner with assigned TM Consultants in all aspects of the sales process Proficiency in knowledge of all TM solutions and their benefits to our clients Must be able to persuasively communicate ONB's value-add proposition to both internal and external clients to influence the outcome within the sales process. Engagement and involvement in client call preparation, business process reviews (BPRs), proposal generation, presentations, relationship reviews, client, and industry trend analysis, working capital analysis and interpretation, and pricing proformas. Monitor and drive portfolio growth by reviewing key financial indicators and monthly trends. Identify solutions that will improve revenue recognition through new, cross-sell, and price rationalization opportunities. Will serve as quality control of current client charges to identify and resolve revenue leakage. Responsible for outbound client contact on various initiatives of the TM division as required from time-to-time such as service change communication (pricing event), annual due diligence events, etc. Analyze client's financials and industry to provide the relationship team insight regarding the client/prospect Cash Flow/Cash Conversion Cycle to help develop the Relationship Strategy Responsible for submitting all forms and information required to set-up and onboard TM products/services. Assist with all pricing functions such as new pricing requests, exception pricing, pricing inspections, pricing documentation and annual pricing reviews. Coordinate the appropriate implementation resources and assists with the implementation meetings (internal/external) Manage Annual TM Review - prepare Review docs, schedule review, complete follow-up tasks. May conduct TM Review individually. Work jointly with cross-functional team and assist in overall solution development and value proposition. Review and analyze existing portfolio of assigned TMCs for revenue enhancement opportunities. Proactively identify and communicate new, cross-sell and price rationalization opportunities w/TM Consultants and/or directly w/the client as appropriate to drive portfolio growth. Research, identify and resolve missing revenue situations. Assist with all pricing functions such as new pricing requests, exception pricing, pricing inspections, pricing documentation and annual pricing reviews. Ensure complete client satisfaction through proactive partnership and providing timely responses to requests. Work collaboratively w/front-end and back-end partners to ensure excellent service and/or product implementation for new/existing client requests. Coordinate and participate with TMC client events to drive pipeline and sales (Round Tables, Lunch & Learns, Receptions) Periodic travel required for training, internal and external sales meetings. Other duties as requested. Key Competencies for Position Compelling Communication - Openly and effectively communicates with others: Effectively and transparently shares information and ideas with others Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain Unites others towards common goal Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction Develops Talent - Strengthen your abilities for today and beyond: You Own You - you own your development and career Actively assesses self by leveraging feedback to enhance knowledge, skills and behavior Leverages own strengths and those of team members to meet individual and team goals supporting both internal and external client needs Continuously develops self for current and future roles Makes Decisions & Solves Problems - Seeks deeper understanding and acts: Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency Collaborates and seeks to understand the root causes of problems Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time Takes action that is consistent with available facts, constraints and probable consequence Delights Clients - Continuously seeks and applies knowledge leading a best-in-class client experience: Passionately serves internal/external clients with excellence Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value Qualifications and Education Requirements BS/BA degree in Business/Finance or equivalent education & experience Comprehensive knowledge of Treasury Management products and services An understanding of the TM sales process; sales, implementation & service functions Ability to work under minimal supervision, and work well under pressure. Critical thinking and project management experience. Initiative and ability to work independently while solving problems and managing multiple tasks. Strong organizational, analytical and communications skills. Ability to effectively communicate internally and externally. Ability to cope with complexity, uncertainty, and adapt to new and different circumstances, including collaborating with team members and partners with different work styles. Advanced proficiency in Microsoft Word, Excel, PowerPoint, and unique TM solution-based systems Demonstrated willingness to learn, implement feedback, and take action. Ability to develop strong working relationships with clients and associates. Demonstrated client service experience required (phone and face-to-face) Possesses knowledge and understanding of numerous Treasury Management products in conjunction with Bank's Risk and Compliance environment. Preferred Qualifications: Certified Treasury Professional Designation (CTP) Accredited ACH Professional Designation (AAP) 2-5 year's banking experience 1 year TM Operations, Training, and/or Implementation Experience 2 years sales experience; interest in consultant career path Ability to interpret and analyze Financial Statements Salary Range The salary range for this position is $18.75/Hr. - $42.25/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. TM Analyst roles may vary - this position may be filled at a different level depending on the candidate's qualifications and relevant experience. Factors may include but are not limited to: Number of years of progressive or multi-faceted Treasury Management or Sales experience with TM support, TM sales, and/or Commercial, Wealth or Community Bank support or sales Depth and breadth in successful experience with providing high quality customer service by responding to telephone and email inquiries, other requests and resolving problems for both internal bank partners and/or external Commercial (including Treasury Management), Wealth or Community Bank clients Excels and demonstrates effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service Possesses thorough working knowledge of concepts, practices, policies and procedures of ONB banking products and services (or other prior financial institution or related industry) Utilizes and relies on demonstrated knowledge and/or proficiency products, services, rates, terms, fees, applicable regulations and systems and procedures Effectively ensures that each ONB client or interment partner has appropriate support focused on increasing product penetration and gaining customer longevity which is demonstrated by consistently going above and beyond to keep our clients at the center Confidence and proven success in making decisions/resolving (complex or unique) situations as matters may be escalated Traveling to and presenting/actively engaging at client sites Aptitude to assist in the training of new team members within and outside of Treasury Management (or within Commercial, Wealth or Community Banking) Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities The Counsel role will focus on providing legal services to Old National Bancorp and its wholly owned subsidiary, Old National Bank (“Company”). This role will have a primary focus on labor and employment law matters, offering comprehensive day-to-day support for the Company's People Team. In addition, this role will serve as a trusted, valued and strategic legal partner and advisor to the Company's business leaders and management teams. We are a 5 day in-office business culture. This position can be based at any of the following locations: 900 E. 96th Street Indianapolis, 8750 West Bryn Mawr Chicago IL (near Rosemont and the Cumberland Blue line station), St. Louis Park MN, 380 St. Peter Street in St Paul MN, the Capella building at 225 6th Street, Suite 4700, Mnpls MN, or 1 Main Street Evansville IN. Salary Range The salary range for this position is $77,900 - $153,000 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Key Accountabilities Takes a leading role to advise Company's People Team on various labor and employment topics, including employment handbooks, policies and procedures, background screening, team member relations, performance management, workforce reductions and terminations, internal investigations, leaves of absence and disability accommodations, compensation and benefits, discrimination, and harassment and retaliation. Monitor significant labor and employment regulations, legislation, court decisions, and government enforcement activities and provide strategic recommendations for changes to Company practices. Advise Company's business leaders and management teams regarding labor and employment lawsuit avoidance strategies as well as risk management, compliance, and operational inquiries. Handle employment litigation, including conducting investigations and preparing responses to claims arising under Title VII, the ADEA, the ADA, as well as claims filed with the EEOC and state agencies. Assist with the development and implementation of employment policies, procedures, agreements, and separation strategies that support workforce planning, talent retention, and organizational objectives. Oversee the Company's response to employment-related disputes by developing strategic resolutions that minimize risk and litigation costs. Manage outside counsel on employment litigation matters. Coordinate and work on various legal projects as determined by senior legal leadership. Support other areas of the Company as needed or requested. Qualifications and Education Requirements Five + years' experience practicing law full-time working in a legal department of a medium or large financial institution, or with a major law firm. Admitted to practice, and in good standing with the bar of one of the states in our footprint, with preference given to Illinois, Indiana or Minnesota, or qualified to be registered to practice as in-house counsel in the applicable state. Ability to apply sound legal analysis and practical business judgment to legal matters. Ability to consult with and advise Company's management at all levels. Strong written, oral and interpersonal communication skills. Ability to deliver timely, high quality work product. Ability to work within a team environment. Ability to work in-office within Company's footprint and preferably in our Chicago, Evansville, Indianapolis, or Minneapolis/St. Paul markets. DESIRED EXPERIENCE Knowledge of federal and applicable state laws and regulations relating to labor and employment Familiarity with claims filed with the EEOC and state agencies Experience with complex multi-state labor and employment issues Experience with compensation and benefits at the team member and executive level Ability to develop strategic resolutions that minimize risk and litigation costs Ability to effectively communicate legal advice and engage with lines of business consistent with the Company's culture and business strategy Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)