Customer Service Representative
Remote job in Brandon, FL
We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Pay $18/HR (Monday-Friday Day Shift)
Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.
Additional Info:
Must have reliable transportation and home internet access
Must have Long Term Care, Medicare, or Medicaid experience for this role
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Excellent communication skills and Microsoft Office Suite
Remote Online Product Support - No Experience
Remote job in Lakeland, FL
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Remote STEM Expert - AI Trainer ($50-$60 per hour)
Remote job in Lakeland, FL
Mercor is looking for a STEM Expert with experience in biology / physics / chemistry theory and problem-solving to develop and refine high-quality reasoning questions that evaluate AI models. Your knowledge in biology / physics / chemistry will ensure the accuracy, rigor, and instructional quality of these test items.
* * * ### **Job Details:** - **Design and Optimize STEM-Based Prompts**: Create detailed prompts with multiple constraints and scientific instructions. - **Define and Document Evaluation Standards**: Establish high-level expectations for correct responses in STEM contexts, and develop comprehensive rubric. - **Conduct Model Testing and Grading**: Run prompts through models and assess preliminary outputs against expectations. - **Support Benchmarking and Quality Assurance**: Collaborate in QA review processes to ensure prompt tasks and rubrics meet scientific rigor, maintaining consistency and reliability before integration into official benchmarks. ### **Minimum Qualifications:** - BS or BA in Biology / Physics / Chemistry - Familiarity with undergraduate-level biology / physics / chemistry topics - Strong writing and critical thinking skills. - Ability to work independently and meet deadlines. ### **Preferred Qualifications:** - 2+ years of experience in teaching, research, or applied STEM discipline field. ### **Application & Onboarding Process:** - Complete an AI-led interview, this should take around 15 minutes. - Complete a 45-minute written assessment that will guide you through writing rubrics. - If selected, you will be invited to work on the project. ### **More Details About This Role:** - This is a **remote and asynchronous** role - work on your own schedule. - Expect to contribute at least **20 hours per week**. - Expect a commitment of around 1 month. - You'll be working in a structured project environment with clear goals and tools. * * * ### **About** [**Mercor**](************************* - Our team is based in San Francisco, CA - We [ in recruiting experts for top AI labs - Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey
Work From Home -Remote Flexible Writer
Remote job in Lakeland, FL
Earn up to $15/hour + performance bonuses. Work remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for.
Evaluate AI outputs by reviewing and ranking responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Pay & Logistics
Base Rate: Up to $15/hour USD, depending on experience.
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Remote Japanese Language Consultant - AI Trainer ($32-$37 per hour)
Remote job in Lakeland, FL
\*\*Role Overview\*\*Mercor is partnering with a leading AI startup to engage a **Japanese-language expert** for a project focused on improving AI-generated content through **image and video generation**. As a Linguistic Expert, you will help refine the model's understanding and production of visual output based on Japanese language prompts, ensuring outputs are accurate, natural, and culturally aligned.
This opportunity is ideal for someone excited to experiment with **frontier AI systems such as Gemini's image and video tools**, exploring how they interpret complex linguistic and cultural inputs.
You'll contribute to identifying and documenting failure modes and edge cases that help improve future model performance.
**Key Responsibilities** - Review, evaluate, and refine AI-generated images and videos based on Japanese prompts for fluency, accuracy, and contextual relevance.
- Provide linguistic and cultural feedback to enhance model understanding.
- Detect and correct subtle linguistic issues and cultural inconsistencies in outputs.
- Experiment with Gemini and other multimodal AI tools to evaluate prompt-response behavior.
- Document observed failure modes, inaccuracies, and areas for model improvement.
- Collaborate with AI researchers and engineers to improve system behavior on Japanese-language tasks.
**Ideal Qualifications** - Full professional fluency in Japanese and English.
- Strong knowledge of Japanese culture, social norms, idiomatic language, and regional nuances - Experience working with or analyzing Japanese media, literature, or creative content.
- High attention to detail and linguistic accuracy.
- Interest in generative AI tools and curiosity about how models visualize language prompts.
- Excellent written communication and feedback documentation skills.
**More About the Opportunity** - Start Date: Immediate - Duration: 5 weeks (with potential extension) - Commitment: Part-time, at least 10 hours/week - Schedule: Fully remote and asynchronous - work on your own time **Compensation & Contract Terms** - Hourly Rate: $32-$37/hr (USD), depending on experience and background - Status: Independent Contractor - Payment: Weekly via Stripe Connect **Application Process** - Submit your resume or profile outlining relevant linguistic and cultural expertise.
- Shortlisted candidates may be asked to complete a brief evaluation or language sample.
- Expect to hear from Mercor within a few days regarding next steps.
**About Mercor** Mercor is a San Francisco-based talent marketplace that connects top experts with leading AI labs and research organizations.
Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey.
We help leading AI labs accelerate progress by bringing in top-tier human expertise.
We consider all qualified applicants without regard to legally protected characteristics.
Work from Home - Need Extra Cash??
Remote job in Haines City, FL
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
Appointment Setter - Work From Home - 60k/Year
Remote job in Lakeland, FL
We're looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.
Duties:
• Distributes all benefit enrollment materials and determines eligibility.
• Handle incoming customer service calls
• Dispatch incoming customer phone calls
• Accept customer calls and return customer
• Respond to client requests for coverages while representing their best interests.
• Create and explain individualized policies via our Needs Analysis system.
• Work and learn from management teams to stay up to date on new products, services, and policies.
Job Benefits:
• Full training provided
• 100% work from home.
• Competitive compensation.
• Paid weekly along with earned bonuses.
• Career advancement opportunities.
• Full benefits after 3 months.
• Values a healthy work-life balance
Remote Machine Learning Researchers(PhD) - AI Trainer ($120-$120 per hour)
Remote job in Lakeland, FL
Mercor is driving a leading AI research initiative focused on benchmarking and enhancing model performance across a range of machine learning tasks. We are seeking Machine Learning Researchers and PhDs. This is a remote, short-term engagement with flexible hours and opportunities to contribute to frontier AI evaluation and research. ## **Key Responsibilities** - Compile external ML competitions into challenging tasks that reflect real-world responsibilities. - Validate implementations against original plans and mark discrepancies. ## **Ideal Qualifications** - 5+ years of experience in applied machine learning or a PhD in machine learning or related fields. - Strong understanding of ML research methodologies, experimental design, and evaluation practices. - Excellent analytical and technical writing skills. - Experience with reproducibility or benchmarking in ML research preferred. - Detail-oriented and able to deliver high-quality, structured feedback independently. ## **Engagement Details** - **Type:** Independent contractor - **Mode:** Fully remote and asynchronous - work from anywhere, on your own schedule. - **Commitment:** 20-40 hrs/week (Can go upto 80hrs/week depending on your performance) ## **Compensation & Contract Terms** - **Hourly Pay Rate:** Up to $120/hour - **Payment:** Weekly via Stripe Connect - **Contract Type:** Independent contractor engagement - **Structure:** Remote, milestone-based evaluation with flexible scheduling - **Application Process** - Submit your resume or CV highlighting relevant ML research or engineering experience. - Complete a short AI-based interview and a brief questionnaire about your experience. - Selected candidates will receive detailed onboarding materials and access to the project environment. ## **About Mercor** Mercor is a global talent marketplace connecting exceptional professionals with leading AI labs and research organizations. Our mission is to empower experts to contribute directly to the most influential and technically advanced AI projects worldwide. Mercor is backed by investors including Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey. Thousands of professionals across disciplines - from research and engineering to law and design - have joined Mercor to build the next generation of artificial intelligence systems.
Pharmacy Relationship Manager
Remote job in Lakeland, FL
Job Description
Whether you are working in a Pharmacy, a seasoned healthcare sales expert, or aspiring to break into the Medical Sales industry, Healthcare Marketing Group, LLC provides an excellent opportunity for you.
As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans.
Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry!
We are now seeking Pharmacy Relationship Managers in your area!*
What does a Pharmacy Relationship Manager do?
Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions
Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications
Create, build, and retain relationships with Pharmacy Staff and Healthcare Providers
Requirements
What you need to qualify:
Pharmaceutical/medical sales experience is preferred but not required
Sales skills with a proven track record
Exceptional interpersonal skills (building strong relationships)
Excellent verbal and written communication skills
Ability to work independently to oversee accounts and increase revenue
Reliable transportation (this position is partially remote and you will be visiting medical professionals in your area)
*We are currently hiring Pharmacy Relationship Managers in the San Antonio metropolitan area. Please only apply to one city; your desired territories will be discussed during the interview.
Benefits
Training and compensation:
We include comprehensive training and ongoing coaching
Monthly Bonuses
Great Commission!
Remote Visual Storytelling Expert - AI Trainer ($45-$65 per hour)
Remote job in Lakeland, FL
Mercor is seeking experienced visual storytelling experts - including storyboard artists, cinematographers, animators, editors, and motion designers - to collaborate on creative projects with leading AI research groups. These engagements focus on shaping narrative-driven visual content with cinematic pacing and authenticity. This is a unique opportunity to apply your creative expertise toward developing frontier AI systems that understand and generate compelling visual stories. ### **Key Responsibilities** - Develop storyboards, visual concepts, and narrative structures for AI training data. - Caption video content with an emphasis on capturing storytelling elements, visual detail, and camera techniques. - Evaluate AI-generated visual narratives and provide feedback for improvement. - Ensure authenticity, coherence, and cinematic quality. ### **Ideal Qualifications** - 3+ years of professional experience in film, animation, motion design, or related creative fields. - Strong portfolio demonstrating expertise in storytelling, pacing, and cinematic techniques. - Ability to distill abstract ideas into clear, engaging visual narratives. - Excellent attention to detail and creative problem-solving skills. ### **More About the Opportunity** - Remote and asynchronous - flexible scheduling on your own terms. - Expected commitment: 30-40 hours/week. - Project-based engagements, typically ranging from 2-3 months with potential extensions. ### **Compensation & Contract Terms** - $45-$65/hour depending on experience and geography. - Payments issued weekly via Stripe Connect. - Independent contractor engagement. ### **Application Process** - Complete a short interview to discuss your creative background and areas of expertise. - Selected applicants may be asked to complete a brief sample task. ### **About Mercor** - Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations. - Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey. - Thousands of professionals across domains like law, creatives, engineering, and research have joined Mercor to work on frontier projects shaping the next era of AI. * * *
Distillation Supervisor
Remote job in Lakeland, FL
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
As a Distillation Supervisor, you will provide support to the Operations Manager by controlling and coordinating the production operations within Distillation area to ensure that intermediate or finished products are delivered according to established production specifications, schedules and quality standards
You will report to the Operations Manager and be based in our Lakeland, Florida site working on-site during the 1st shift.
Responsibilities:
Production Management
* Perform the assigned production area to meet the production schedules and targets.
* Control inventory to ensure the availability of materials required for the operation.
* Monitor the volume and quality of output and adjust tasks, timing, equipment set-up, so that production specifications are met and resources are used.
* Protect plant assets and the implementation of internal control regulations.
* Prepare production reports so that performance problems can be identified and resolved.
Production Processes
* Define manufacturing procedures for the area following safety, EHS standards and efficiency/productivity requirements.
* Propose ideas for the continuous improvement program in the area.
* Take care on necessary capacity improvements to fulfill the demand evolution and prevent new asset investments.
* Owner of Lean program roll out and Team Board/meetings.
People Management
* Manage staff to ensure that all production tasks are performed, and all machines and equipment operated, safely. Document performance and provide ongoing feedback (e.g., conducting mid-year and end-year reviews), addressing behavior and job performance issues, recommending hiring, firing and annual salary increases.
* Train new workers in our operating procedures and standards.
Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come and join us - and impact your world.
Your professional profile requires:
* Chemical Engineering or Engineering background required.
* 8+ years of experience in similar roles.
* 2 to 5 years of experience in people management.
* Experience in chemical industry.
* SAP background.
* Knowledge of project management principles.
Benefits include comprehensive medical, dental, vision plans, tuition reimbursement, high matching 401k
#LI-Onsite
#ZR
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.
Remote working: On-site
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
Remote Customer Service
Remote job in Kathleen, FL
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Project Engineer III - Drainage
Remote job in Lakeland, FL
At RK&K, we are currently hiring a Licensed Project Engineer to join our Transportation Division Lakeland or Tampa, Florida. As a Stormwater Engineer at RK&K you will support local and statewide efforts in stormwater management and drainage design with an emphasis on scour, hydrology and hydraulics for transportation related projects. You will be responsible for the planning, designing, and implementation of effective drainage systems to ensure efficient conveyance and management of stormwater.
Essential Functions
Develop and deliver industry leading stormwater management strategies for transportation projects, ensuring compliance with applicable regulations and guidelines
Conduct drainage design activities, including the analysis of existing drainage systems, designing new drainage systems and ditches, and creating appropriate plans
Utilize hydraulic modeling software such as ICPR4, SWMM, and HEC-RAS
Prepare technical reports, documentation, and presentations related to drainage design and stormwater management
Prepare permit sketches, construction documents, specifications and cost estimates as needed
Perform scour analysis
Perform field investigations to collect data, take field measurements, photographs, sketches, and verifying surveys
Required Skills and Experience
Minimum of Eight (8) years of experience as a Civil Engineer supporting transportation projects
Professional Engineer (P.E.) License in Florida
Bachelor's degree in civil engineering or related field
Advanced knowledge of drainage design, H&H modeling and stormwater management
Proficient with industry software: MicroStation, HEC-RAS, Civil3d, ICPR, FDOT Connect/OpenRoads Designer
Excellent written and verbal communication skills to convey technical concepts and collaborate effectively with multi-disciplinary teams
Ability to work as part of a team and independently
Experience supporting Florida Department of Transportation and other local Florida agencies
Preferred Skills and Experience
Fifteen (15) plus years of experience in water resources
Other Duties
This job description indicates the general nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under ADA). It is not designed to cover or contain a comprehensive listing of all activities and duties required by the employee. Other duties are assigned as required
.
What We Offer
RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including:
Paid time off
Hybrid work (home and office)
Tuition reimbursement
Health, dental, vision, life and disability insurances
Paid parental leave
Wellness programs and employee resource groups
Career Development
Matching 401(k) plan
Paid Holidays
Much Much more!
Why RK&K?
As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.
Design your career at RK&K, Apply Today!
Service Delivery Quality Assurance Specialist-2
Remote job in Winter Haven, FL
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
SUMMARY/OBJECTIVE:
The Service Delivery Quality Assurance Team (QA Team) conducts monitoring of all interactions with requests serviced by the various teams in the Support areas through The Source. The QA Team will Support Tickets for Loan Operations, Deposit Operations, VIP, IT, Card Services, etc. Quality monitoring is completed to measure the exceptional customer service standards set forth by the Bank and to ensure expectations are met and any coaching opportunities are identified and addressed. The Quality Assurance Specialist provides a consistent and accurate measurement of quality while producing a cycle of continuous feedback resulting in improvements. They ensure that the team members comply with the rules and regulations of SouthState contributing to improve efficiencies and cost controls through the evaluation of efficient and effective work processes.
ESSENTIAL FUNCTIONS
Responsible for ensuring that both external and internal customers receive the highest level of service by performing the following:
* Completes Monthly Quality Assurance Assessments to ensure quality standards are met.
* Completes all reporting within the assigned deadline.
* Handles the complaint portal on a monthly rotation to research and assign to the appropriate individual for coaching opportunities, callbacks to the customer. Ensuring the complaint has been resolved, documented, and closed in a timely manner.
* Communicates any tips, suggestions or guidance based on identified trends on a regular basis.
* Provides monthly reporting to capture successes and opportunities to keep the managers abreast of the trends. Including recommendations and possible resolutions.
* Ensures the security of customer information and minimizing bank losses by monitoring the customer authentication procedures used by our agents.
* Monitors activity in an unbiased, professional manner that is always in the best interest of the department, the customer, and SouthState.
* Elevates incidents needing immediate attention to the management team and provides continuous feedback to managers.
* Consistently maintains a professional, courteous, and pleasant tone regardless of the circumstances and through all communications.
* Possesses strong working knowledge of all products, services, systems, processes, and procedures as it relates to Customer Care Center operations.
* Takes an active part with the management team in designing the ticket monitoring formats and ongoing quality standards.
* Offers suggestions and develops procedures that may assist with increasing efficiency within the Support teams.
* Provides support by performing additional duties and tasks as needed or assigned.
* Promotes a harmonious work environment through a team approach.
* Reports any trends or other issues as they arise.
COMPETENCIIES
* Strong knowledge of banking policies and procedures.
* Consistently maintains a professional, courteous, and pleasant tone regardless of the circumstances.
* Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely.
The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState without advance notice to or the consent of the employee.
Accepts other duties as assigned.
Must be available to travel when necessary.
SouthState reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch.
Qualifications, Education, and Certification Requirements:
* Education: High School diploma required, College or Associate Degree preferred.
* Experience: Strong knowledge of banking operations procedures but not limited to navigating banking systems and interpreting team members and customer needs.
* Strong computer skills and ability to navigate systems for quick resolution.
* Certifications/Specific Knowledge: Must have strong knowledge of customer care techniques and processes including verbal, listening, and problem-solving skills. Must have outgoing and upbeat personality. Excellent writing skills. Knowledge of computer navigation, troubleshooting and keyboarding skills, including the ability to navigate between multiple systems. Ability to work with confidential information, both internally and externally, in a professional manner. Ability to have flexible hours when necessary. Interpersonal skills to create a positive and effective work environment, motivating, and interacting with people.
TRAINING REQUIREMENTS/CLASSES
* Annual Regulatory Compliance Training
* Successful completion of all assigned training.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
* Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers.
* This position requires a large amount of time in front of a computer.
* SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time.
* SouthState reserves the right to suspend Remote Work privileges at any time.
Equal Opportunity Employer, including disabled/veterans.
Medicaid Enrollment & Intake Specialist (Onsite) Lakeland, FL
Remote job in Lakeland, FL
Join a USA Today Top 100 Workplace & Best in KLAS Team!
Enrollment & Intake Specialist
Pay Range: $23-$25 per hour | Schedule: Sunday-Thursday 8:00am-4:30pm or Monday-Friday 8:00am-4:30pm | Location: Lakeland, FL
Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers-and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As an Enrollment Specialist, you have the unique opportunity to advocate for patients and their families, while working hand in hand with hospital personnel to determine eligibility for Medicaid, Social Security Disability, and various County programs. We are looking for you to act as liaisons between government entities and patients to secure funding for healthcare services rendered at Lakeland Regional Hospital. What You'll Do:
Determine patient's eligibility for state, federal, or county programs.
Maintain case load, uphold productivity standards.
Develop and maintain processional relationships with hospital staff, patients, and state workers.
Prepare documents, ensure accuracy and completion.
Adhere to and support organizational standards, policies, and procedures.
Perform other duties as assigned.
What We're Looking For:
Bachelor's Degree preferred.
High School Diploma or equivalent required
Exceptional customer services skills
Demonstrates problem solving and case management skills.
Proficient with technology such as phone systems, computers, Microsoft software applications such as Word, Excel, Outlook, etc.
Excellent written and verbal communication skills
Knowledge of Medicaid, Social Security Administration, and County Social Service programs
An understanding of HIPAA and HITECH patient confidentiality laws to protect the patient, client, and company.
Knowledge of major hospital systems and healthcare environment
Bilingual (English & Spanish)
Why You'll Love RSi:
Competitive pay with ample opportunities for professional growth.
Fully remote position with a stable Monday-Friday schedule.
Collaborative, performance-driven environment with expert leadership.
Mission-driven work supporting essential healthcare services.
Recognition as a nationally respected leader in healthcare revenue management.
Physical Requirements:
Requires prolonged sitting, standing, and walking.
Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
Requires lifting papers or boxes up to 15 pounds occasionally.
Work must be performed inside the hospital or facility.
Travel to other offices and/or client facilities may be required.
What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence. We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow. Ready to be part of something special? Apply now and join our team!
Customer Service Manager (Remote)
Remote job in Auburndale, FL
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Remote Utility Management Nurses (Insurance Coding & Revenue Management) - AI Trainer ($45-$75 per hour)
Remote job in Lakeland, FL
We're seeking experienced **Utility Management Nurses** to support a client's healthcare product development by leveraging expertise in **insurance coding and hospital revenue management workflows**. This role involves collaborating with hospital systems to align medical documentation with insurance policies, ensuring accurate coding and optimal reimbursement outcomes. ### **Key Responsibilities** - **Insurance Coding & Revenue Cycle Alignment:** Review, audit, and optimize insurance coding practices across hospital systems to ensure compliance and maximize reimbursement accuracy. - **Workflow Analysis:** Evaluate existing revenue management workflows and recommend improvements tailored to client's AI-driven documentation tools. - **Clinical Data Interpretation:** Translate complex clinical notes into standardized coding formats (ICD-10, CPT, HCPCS) aligned with payer policies. - **Policy Matching:** Assess coding accuracy against insurance guidelines and payer documentation requirements. - **Product Development Collaboration:** Work closely with client's engineering and product teams to refine AI models that automate or assist with medical coding and documentation. - **Compliance & Quality Assurance:** Ensure alignment with HIPAA, CMS, and payer-specific coding regulations. ### **Required Qualifications** - **Licensure:** Registered Nurse (RN) or equivalent clinical background. - **Experience:** Minimum 3-5 years in **medical coding**, **clinical documentation improvement (CDI)**, or **revenue cycle management**. - **Certifications:** CPC, CCS, or CRC certification preferred. - **Domain Expertise:** Familiarity with **hospital billing systems**, **payer policy interpretation**, and **coding audit procedures**. - **Analytical Skills:** Strong understanding of clinical documentation standards and payer logic. - **Tech Savvy:** Comfortable working with EHR systems (Epic, Cerner, Meditech) and documentation review software. ### **Preferred Qualifications** - Experience working within **hospital revenue integrity teams** or **insurance utilization management**. - Exposure to **AI-powered healthcare documentation tools** or **automated coding systems**. - Ability to identify and flag edge cases or policy exceptions in automated workflows. - Strong collaboration skills with cross-functional (engineering, compliance, and data) teams. ### **Engagement Model** - **Contract / Part-time (Remote/In person)** - Flexible hours with collaboration during U.S. business hours. In person in San Francisco is a plus
Insurance Premium Auditor - Physical - Lakeland, FL
Remote job in Lakeland, FL
This is a 'physical' auditor role, where, although you work remotely, the portions of the work require physically being on site at the insured's premises in the general geography indicated.
We ❣️ love ❣️our auditors!
At ISG, we are committed to forming a partnership with our premium auditors that is based on integrity and open, honest communication. We hire the right auditors - those focused on quality - with the right experience and the interpersonal skills required to build relationships in our industry. In turn, we offer a challenging environment, training, educational opportunities, and experience using the most current and up to date technology.
The ISG difference is the caliber of our team. Join our market-leading, insurance premium audit team!
At ISG, you can expect to:
Be challenged - We provide you with exciting, challenging, and diverse audit projects.
Grow your skills - Expand your knowledge and skills with our proprietary training and development program.
Have pride in your firm - Join a top rated, highly respected and fast growing company.
Expand your knowledge base - We serve a wide variety of clients, including policies from workers' compensation to general liability and commercial auto.
Key experience and skills required:
Minimum of three years' prior experience in auditing Workers Compensation and General Liability policies
A working knowledge of state, NCCI, and ISO guidelines
Superior communication and organization skills
Excellent computer skills (Microsoft Applications such as Excel, Word, and Outlook); experience with Visual Audit is helpful
Strong work ethic and commitment to excellence
ISG values high caliber, experienced professionals and compensates at 💰 top industry rates 💰!
Apply today if you meet the above criteria!
Executive Assistant
Remote job in Seffner, FL
Job DescriptionBenefits:
Christian Company
Helping People
Opportunity for advancement
Job Title: Executive Assistant Hourly Rate: $18 - $26 per hour, based on experience
Job Overview
Were seeking a proactive and detail-oriented Executive Assistant. This role is perfect for someone with a passion for project coordination, who thrives on making ideas happen.
Key Responsibilities
daily sending cold DM's to potential strategic alliances seeking for affiliates and potential recruits
Coordinate CEOs calendar
Organization of databases
Manage LinkedIn, Instagram, Facebook and Instagram accounts with engaging content.
Being the get it down person on the team
Qualifications
Education: Associates degree in Marketing, Communications, Business, or related field (or equivalent experience).
Experience: 1-2 years in marketing, social media management, administrative support, or project coordination.
Skills:
Strong proficiency in social media platforms, particularly LinkedIn and Instagram.
Basic graphic design and content creation skills (experience with Canva, Adobe Spark, or similar tools is a plus).
Strong organizational and multitasking abilities.
Preferred Traits
Initiative: Comfortable taking ownership of tasks and seeing them through independently.
Energetic: Enjoys working in a fast-paced, dynamic environment and traveling as needed.
Why Join Us?
This role is ideal for someone who wants hands-on experience in marketing and project management. Youll work directly with the CEO, gain valuable experience in multiple aspects of business operations, and be instrumental in implementing innovative ideas and making things happen.
Partially remote
Sales Representative Remote High Commission
Remote job in Lakeland, FL
Remote
Sales
Must
be
authorized
to
work
in
the
US
no
work
visas
offered
at
this
time
Organization
Description
We
are
searching
for
Insurance
Sales
Representatives
whom
we
can
train
to
become
a
Manager
and
lead
in
select
regions
within
the
next
year
There
has
never
been
a
better
time
to
have
complete
control
of your schedule with the ability to meet with clients virtually over the phone or in person Job Details No safety net and no ceiling Your income potential is uncapped Fully Remote This is a commission only based sales position plus bonuses NEW AGENT PERFORMANCE BONUS IN YOUR FIRST THREE MONTHS Earn up to 20 cash bonus on placed business Earn a 15 raise in your first three months 5month Raises available every two months based on your work not a bosss discretion Agents sell anywhere from 2 to 8 sales per week depending on part time full time status Responsibilities Setting appointments We schedule our own appointments with families who have requested more information regarding coverage Run the appointment Build a trusting relationship ask curious questions show affordable options and protect the family using a wide variety of coverage options from some of the top A rated companies in the industry Manage your activity applications and mindset Participate in team meetings and attend one annual conference mostly via zoom Requirements You will need a life insurance license for your state You will need a reliable computer and internet connection Self Discipline A willingness to grow yourself personally A place to set and achieve goals with a team that believes in success by putting relationships first Support to grow yourself into a leader worth following Gillum Agency Regional Sales Manager No agents success earnings or production results should be viewed as typical average or expected Not all agents achieve the same or similar results and no particular results are guaranteed Your level of success will be determined by several factors including the amount of work you put in your ability to successfully follow and implement our training and sales system and engage with our lead system and the insurance needs of the customers in the geographic areas in which you choose to work sfg0010606