Landscape manager job description

Looking for an opportunity where success comes naturally? Then you may have found your crew. We're looking for an Enhancement Manager to join our team.
Here's what you'd do:


The Enhancement Manager (EM) schedules and directs personnel and resources towards providing quality, cost-effective enhancement services to clients. EMs also support the Account Manager(s) in estimating, design and client meetings as needed as well as sell enhancement services to clients, with or without base maintenance contracts, on their own. The EM will oversee a commercial landscape portfolio and multiple service teams. The EM will be responsible for training and developing these individuals by providing day-to-day operational scheduling and guidance.


You'd be responsible for:


Understanding client needs via regular communication with the Account Manager(s) Managing all landscape enhancement services, including the coordination of all materials, people, equipment and subcontractors required to produce quality work Inspecting properties prior to scheduled service in order to properly prepare a specific action plan for service Understanding irrigation systems, identify necessary repairs or adjustments, and communicate recommendations to the appropriate party After services, monitoring all aspects of the landscape and identify insect or disease problems As necessary, performing hands-on work with crews to meet work and scheduling demands Implementing and enforcing BrightViewpolicies and procedures related to proper upkeep and maintenance, storage, use, and training required for branch equipment Working with the Branch Manager to identify staffing needs, hire new crew, and prepare daily crew schedules Ensuring proper paperwork is completed for all employee changes and hires Communicating with, counsel, train, discipline, review, and develop growth plan for employees Hands-on training and supporting of crew members, including proper operation of equipment, pruning techniques, safety, and quality standards Focusing on safety and monitor safety records Maintaining and managing all required administrative systems, including but not limited to time sheets, job databases, and service schedules Ordering materials as needed and monitor costs and deliveries Requesting purchase orders and use in accordance with company guidelines Assisting the Branch Manager in the performance of enhancement sales tasks as required


You might be a good fit if you have:


A minimum of a 2 year degree in a business related field or equivalent experience required Minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace, including at least 1 year supervisory experience Obtain and maintain a PLANET Certification (Installation of Hard and Softscapes)


Here's what to know about working here:


At BrightView, we're a tight-knit crew who are as passionate about caring for our clients as we are about each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.

If you're looking to join a crew of talented go-getters who tackle big vision projects other companies could only dream of, you might just have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.

In addition to industry-leading development opportunities, you'll also have benefits and perks like:

Competitive salary Paid time off Medical, dental, and vision insurance


Think you've found your crew?


BrightView is an Equal Employment Opportunity and E-Verify Employer.

**WHO IS ANNCO?**

Annco is an Aspen Grove Company. Aspen Grove provides world-class commercial landscape maintenance services to local, regional, and national customers through its network of expert local service providers. We encourage our local teams to maintain their individuality, grow their regional businesses, and focus on providing safe, quality landscape services to their clients. With Aspen Grove, you get the support and resources of a national organization with the personal touch and regional expertise of a local company.

**WHAT DOES IT TAKE TO JOIN THE ANNCO MANAGEMENT TEAM?**

Are you a self-motivated, driven, team player that thrives on getting the win? If so, look no further because these are the qualities, we look for to join our Annco Management Team.

**ANNCO** **CULTURE**

We at Annco work together to ensure we achieve all individual and team goals. Every Annco employee is essential to the company's success and future. Annco's core values include Safety, Client Focus, Destination Workplace, and Innovation. We live and breathe these values to guarantee we never over-promise, but always over-deliver!

**Position Title: Client Relationship Manager**

If you are looking for an opportunity that focuses on owning relationships while getting to do a wide variety of activities, then our Client Relationship Manager is the position for you! The Client Relationship Manager has a high level of influence on the team's overall success by developing and maintaining successful relationships with clients which support the goals for renewal, retention, growth and profitability. Client Relationship Managers work in tandem with the operations teams to ensure that jobs are delivered in accordance with the company's standard for high quality. While owning the client relationship, you will get to problem solve and create new sales opportunities through good networking. We value transparency, information, and want to invest in the right people.

**Principal** **Responsibilities:**

+ Develops and owns client relationships.

+ Communicates directly with clients to ensure expectations are met.

+ Monitors and manages account profitability to drive retention and growth of contract business.

+ Identifies, estimates, and presents opportunities for both new business and landscape improvements.

+ Partners with business development staff to achieve branch sales goals through referrals and generates sales opportunities within client portfolios.

+ Effectively manages and completes the client transition from the Sales Team to the Operations Team.

+ Ensures familiarity with each job's specifications so that each account has a solid communication plan in place and that it is administered successfully. Communicates with production staff daily on schedules for work on all jobs and assists in prioritizing work.

**Education & Experience Qualifications:**

+ Minimum of a high school diploma or GED.

+ Must have 3-5 years of experience in operations, customer service, customer relations, or related field.

**Skills & Abilities Qualifications:**

+ Must be able to attend after hours events when necessary (board meetings, networking events).

+ Must demonstrate excellent accountability as this position has authority to initiate actions and make decisions within established guidelines.

+ Must be familiar with operational concepts, practices, and procedures with the ability to identify and sell landscape improvements

+ Must possess and demonstrate excellent interpersonal and conflict resolution skills with the ability to negotiate

+ Must possess and demonstrate exceptional oral and written communication skills.

+ Must be able to maintain appropriate confidentiality.

+ Must represent Company in a positive and professional manner at all times.

+ Highly organized with great follow up abilities.

+ Excellent computer skills.

+ Valid driver's license with adequate driving record.

**Benefits:**

+ Benefits available on day 1

+ Vacation available after 90 days

+ Medical, Dental, Vision, Term Life Insurance

+ 401K Savings Plan

+ Employee appreciation events

+ Management and Skills Training

**PHYSICAL REQUIREMENTS:**

**Rarely:** Crawling, climbing on/off the truck, climbing poles, gripping, color vision, pushing, pulling, climbing ladders, balancing, lifting up to 50lbs.

**Occasionally:** Kneeling, squatting, sense of touch, manual dexterity, reaching, range of motion, lifting, carrying, lifting over 10lbs to 50lbs.

**Frequently:** Standing, walking, stooping, climbing stairs.

**Continuously:** Sitting, body twisting, speaking clearly, seeing distant, seeing, reading, hearing - speech range, depth perception, lifting up to 10lbs.

_Rarely_ = less than 10%

_Occasionally_ =up to 33%

_Frequently_ = up to 66%

_Continuously_ = 67% to 100%

Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.

The Landscaping Manager will provide the day-to-day direction to landscaping staff and operations of the site on behalf of Medxcel throughout the assigned working locations of St. Vincent's Birmingham- Birmingham, AL. Coordinates the procurement and scheduled use of resources, including labor, equipment and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. Promotes the growth and development of field staff and assists them in carrying out their responsibilities as needed. This position supervises 10 - 25 employees, possibly more seasonal employees as needed, and may be called upon to lend support to landscaping activities for the entire Company.

As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.
Administrative & Training:

+ Manages and schedules labor, equipment and materials to accomplish production schedules within established budgets. Maintains strict adherence to established schedules and budgets

+ Understands Medxcel Facilities Management Landscaping Handbook and the SOW (Scope of Work) and ensures services are completed and maintains customers complete satisfaction

+ Ensures all work is completed in adherence to safety policies and guidelines

+ Investigates any accident or safety violation, prepares appropriate reports, takes action steps to correct and prevent future occurrences. Defines and implements solutions to reoccurring accidents or most common hazards

+ Order materials, equipment and supplies as needed within purchasing limits

+ Overall human resource management of landscaping staff within the division

+ Includes hiring, firing, training, coaching, mentoring and developing staff to reach potential and established goals for the individual and division. Identify and develop Leaders

+ Maintains sufficient staff to accomplish production schedules and analyzes future needs, forecasting staff and material needs to complete future jobs

+ Conducts timely performance reviews of direct reports and takes corrective actions when appropriate

+ Coordinates the use of labor, equipment, materials and other resources with other facilities within the division when appropriate

+ Respond to customer complaints ensuring proper handling to achieve excellent customer satisfaction

+ Maintain day-to-day working knowledge of all contracts in progress, including field completion status

+ Maintains costs within all assigned budgets

+ Plans and organizes snow removal during the winter months

+ Participates in meetings, workshops, training, and seminars, as assigned for the purpose of conveying and/or gathering information required to perform job functions

+ Provides additional support and training to Landscaping Technicians as needed

General Landscaping:

+ Visit job sites on a regular basis, observing organization of work, identifying and resolving training issues, and taking necessary actions to ensure quality

+ Operates a variety of mechanical equipment including but not limited to mowers, back hoes, bobcats, dingos, tillers, sod cutters, weed eaters, plant augers, chain saws, and drills

+ Operates non-CDL automatic and manual vehicles, such as dump trucks and truck and trailer combinations

+ Maintains a high level of good housekeeping and care of company assets in the field, vehicles, shop, field offices and customer work sites

+ Stay aware of Best Practices. Develop and recommend improved work methods and standards

+ Other duties as assigned

Chemical Treatments:

+ Diagnoses pest issues, makes recommendations, and/or takes remedial action as directed by standard company policy or management. Diagnoses other site problems and makes recommendations for their improvement

Special Projects:

+ Assist and participate in special projects as assigned

+ Assist and support the Facilities Maintenance staff on projects as assigned

Education:

+ Bachelor's degreein Horticulture or related field OR at least eight (8) years landscaping experience in lieu of degree required

License/Certification:

+ Valid state driver's license required

+ Commercial Driver's License (CDL) preferred

+ Pesticide certification preferred

Experience:

+ Five years' experience in the Landscaping field required

+ Three years' supervisory experience required

+ Three years' experience in business management, including basic accounting skills required

+ Ten years' experience in the Landscaping field preferred

#MFMBM

ID: 2022-12526

External Company URL: www.medxcelfm.com

Telecommute: No