Client Relations Associate II

Lannett Co
Philadelphia, PA
The Client Relations Associate II will continue to perform the tasks of the CRA I, and in addition will be responsible for supporting the Sales Operations Analyst in reviewing orders to help in determining if we have sufficient inventory levels to ship.
Job Responsibilities Process EDI (electronic) orders submitted by the customer and work with our EDI support to team address any issues preventing orders from being received. Print manual POs sent by customers via email or fax, confirm receipt with the customer and manually enter each line ensuring accuracy with product, quantity and price. For controlled product POs, review the 222 form that is required in order to ship controlled substances, to ensure all required licenses and documentation are accounted for. Review orders to determine what lines can be processed as is, and what lines need to be held for review by order monitoring. Upon review, either run the line, edit the line, or cancel the line by setting it to the appropriate Lost Sales category within SAP. Notify the customer of any changes to their order. Relay requests for invoice by the customer to the Finance team and respond accordingly Address customer packing slip requests by pulling up the slip in SAP, printing, scanning and emailing back to the customer All manual POs, once processed, need to be scanned and filed in the Sales drive, and also the physical document filed in the appropriate file cabinet by date Run the open order report in SAP by customer on a weekly basis, export it to excel, format it according to customer requirements and email every Friday Upon request of new customer or new ship to for an existing customer, create the new account in SAP based on the information provided by the customer as well as confirming valid licensing is received prior to creation. Update customer master records in SAP upon request by either the customer, the account rep or the Finance department. Respond to all documentation requests from Audit Add to and update the Client Relations Manual, the manual used for all directions and processes within Client Relations, as needed for training and reference Request updated, valid state and DEA licenses from customers and enter the required information into SAP to allow for efficient order processing. Receive customer supply requests through Client Relations and contact Supply Chain to see if the product can be supplied. All requests are then entered on the Request for Quote Log and the customer is notified of the availability. If Supply Chain approves the request, the CRA II tracks the receipt of the PO and updates the status in the RFQ log. There are ongoing changes in supply conditions for our products. A “watchlist” is maintained in Client Relations as a reference point for orders that should be held for review. The CRA II is responsible for updating the watchlist and maintaining its accuracy on a daily basis. Recommend to manager which orders/quantities to ship each day based on the following criteria below following: Customer/product level month to date orders vs. customer/product level monthly forecasts Customer/product level month to date shipments vs customer/product level monthly forecasts Historical order trends Customer Inventory levels (ABC, McKesson, Cardinal) Current Lannett inventory levels with insight into future inventory batch releases Customer allocation decisions during circumstances of backorder and limited inventory Failure to supply risk Review of RFQ log to account for changes in volume expectations As part of the cross-functional responsibilities, the CRA II assists the Pricing team in preparing P&L (Profit & Loss) analyses for pricing decisions. Within Order Management there are specialty orders such as: SHDT (short-dated), PART (partials), FOC (Free of Charge) and OTB (One Time Buys) which the CRA II will enter, with the assistance from the Pricing team to enter the specialty pricing, and send to the warehouse for picking. Review the inventory report sent out by Supply Chain to determine any changes that may need to be made to the watchlist or to order management strategy Participate in weekly Backorder & Shortage meetings with Supply Chain for updates on inventory positions Communicate product updates to the Client Relations team in order to help prepare the weekly Customer Backorder reports Pull and review ABC and Cardinal orders on Thursdays for review and quicker processing Education/Qualifications Bachelor's degree required or 2-4 years related job experience minimum Must have strong organizational skills as well as attention to detail Must be able to multi-task effectively Working knowledge of Microsoft Office, strong skill set specifically in Excel Must have strong time management skills Possess a high level of comfort interacting with a variety of people at different levels and in different departments within the organization Work is performed in office environment

Manager Accounts Receivable

Lannett Co
Philadelphia, PA
Our Manager Accounts Receivable (AR) will be a part of the accounting shared service group and will be responsible for performing accounts receivable functions.

We are looking for a result-driven accounts receivable manager to ensure the accurate invoicing of customers and the collection of payments on behalf of the company. The accounts receivable manager supervises the accounts receivable department and works closely with customers to ensure that payment deadlines are met. In addition to managing collections, the AR manager will oversee customer returns, chargebacks, and rebates. In total the AR manager will manage a team of 5-6 individuals.
Responsibilities: Conducting credit checks on new and potential customers. Implementing debt collection policies and regulations of the company. Monitoring the invoicing and money collection processes. Ensuring the timely collection of payments. Assist with IA SOX audit procedures Provide relevant flux explanation for month-end/quarter-end. Provide payment support for interim and year-end procedures. Address comments and questions form auditors as needed. Ensure SOX compliance. Manage the processing of chargebacks and rebates: Ensure that chargebacks are processed, validated and reconciled in accordance with Customer contracts and Lannett's policies and procedures. Review and approve Commercial Rebates. Update process and systems to ensures ensure complete and accurate processing of payment. Lead information systems change, systems change. Education/Qualifications: Bachelor's degree in Accounting, Finance or a related field from an accredited school. 7+ years of Accounting/Account Receivable experience including significant supervisory experience. Excellent communication, leadership, and interpersonal skills. assigning tasks to the accounts receivable team in agreement with the accounting department's goals Overseeing timely collection of payments, Monitoring invoicing procedures, Performing credit checks Interacting with customers in non-payment cases Overseeing the accounts receivable team performs in agreement with accounting principles Providing support to Accounts Receivable Associate on their daily tasks. Training new team members. ERP system experience and the ability to utilize Excel v-lookup/pivot tables to help summarize and analyze data. Strong written and verbal communication skills to effectively communicate with different stakeholders, including management and staff. High attention to detail and accuracy. Outstanding time management skills. Employees are regularly required to sit; talk or hear, in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 20 pounds or less.

Senior Financial Analyst

Lannett Co
Philadelphia, PA
Responsible for creating and maintaining accurate financial analysis models and delivering critical data and observations to business leaders to assist in making strategic business decisions. Responsible for a variety of analyses including forecasting, trends, annual budgeting, operational performance, and long-range planning. In addition, this position will be relied on to make recommendations to help improve the Company's overall financial performance. To be successful this person must be capable of work closely with all functional areas of the organization and develop a strong understanding of the Company's accounting methodologies including revenue recognition (i.e. - Gross to Net sales)
Responsibilities Develop and maintain consistent procedures to ensure accurate reporting and analysis Provide robust analytics to assist with meeting corporate goals as well as improving the Company's overall financial position Effectively analyze P&L results using financial data from several IT systems and qualitative information from functional leads across the organization Ensure timely, efficient cross-functional collaboration with key stakeholders in order to provide the most accurate, clear and up-to-date information possible Develop, prioritize and execute on financial projects and models Timely analysis of revenues, expenses and cash flows to meet corporate goals Maintain consistent management reporting for leadership team and Board of Directors presentations Work cross-functionally to ensure projects are developed and executed timely and accurately Play a key role in performing various monthly and quarterly analyses to achieve a deep understanding of the business factors impacting the results of operations Improve financial position by analyzing results and variances, identifying trends and recommending actions Work independently and cross-functionally to achieve Finance initiatives as needed throughout the year Mentor and provide guidance to other financial analysts in the Finance organization as needed. Assist with long-range planning Requirements Bachelor's degree in related field required 4-7 years of experience finance experience Preferred experience in pharmaceutical industry Strong analytical skills Knowledge of GAAP accounting Advanced Microsoft excel skills (vlookups, databases, pivot tables, etc.) Experience with SAP preferred Ability to identify, measure, evaluate, and improve, if necessary, the effectiveness of accounting, financial, managerial, and operational controls Work independently without direct supervision Ability to travel as needed roughly 10%

Senior Financial Analyst

Lannett Company, Inc.
Philadelphia, PA

Accounting & Finance Philadelphia, Pennsylvania

Responsible for creating and maintaining accurate financial analysis models and delivering critical data and observations to business leaders to assist in making strategic business decisions. Responsible for a variety of analyses including forecasting, trends, annual budgeting, operational performance, and long-range planning. In addition, this position will be relied on to make recommendations to help improve the Company's overall financial performance. To be successful this person must be capable of work closely with all functional areas of the organization and develop a strong understanding of the Company's accounting methodologies including revenue recognition (i.e. - Gross to Net sales)

Responsibilities

  • Develop and maintain consistent procedures to ensure accurate reporting and analysis
  • Provide robust analytics to assist with meeting corporate goals as well as improving the Company's overall financial position
  • Effectively analyze P&L results using financial data from several IT systems and qualitative information from functional leads across the organization
  • Ensure timely, efficient cross-functional collaboration with key stakeholders in order to provide the most accurate, clear and up-to-date information possible
  • Develop, prioritize and execute on financial projects and models
  • Timely analysis of revenues, expenses and cash flows to meet corporate goals
  • Maintain consistent management reporting for leadership team and Board of Directors presentations
  • Work cross-functionally to ensure projects are developed and executed timely and accurately
  • Play a key role in performing various monthly and quarterly analyses to achieve a deep understanding of the business factors impacting the results of operations
  • Improve financial position by analyzing results and variances, identifying trends and recommending actions
  • Work independently and cross-functionally to achieve Finance initiatives as needed throughout the year
  • Mentor and provide guidance to other financial analysts in the Finance organization as needed.
  • Assist with long-range planning

Requirements

  • Bachelor's degree in related field required
  • 4-7 years of experience finance experience
  • Preferred experience in pharmaceutical industry
  • Strong analytical skills
  • Knowledge of GAAP accounting
  • Experience with SAP preferred
  • Ability to identify, measure, evaluate, and improve, if necessary, the effectiveness of accounting, financial, managerial, and operational controls
  • Work independently without direct supervision
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Client Relations Associate I

Lannett
Philadelphia, PA
The Client Relations Associate (CRA) is the entry level position in the Sales department. In this position the CRA will learn and master how to process manual and electronic orders, service customer requests for order status, tracking, return authorizations and various other tasks.
Job Responsibilities

* Process EDI (electronic) orders submitted by the customer and work with our EDI support to team address any issues preventing orders from being received.
* Print manual POs sent by customers via email or fax, confirm receipt with the customer and manually enter each line ensuring accuracy with product, quantity and price. For controlled product POs, review the 222 form that is required in order to ship controlled substances, to ensure all required licenses and documentation are accounted for.
* Review orders to determine what lines can be processed as is, and what lines need to be held for review by order monitoring. Upon review, either run the line, edit the line, or cancel the line by setting it to the appropriate Lost Sales category within SAP. Notify the customer of any changes to their order.
* Relay requests for invoice by the customer to the Finance team and respond accordingly
* Address customer packing slip requests by pulling up the slip in SAP, printing, scanning and emailing back to the customer
* All manual POs, once processed, need to be scanned and filed in the Sales drive, and also the physical document filed in the appropriate file cabinet by date
* Run the open order report in SAP by customer on a weekly basis, export it to excel, format it according to customer requirements and email every Friday
* Upon request of new customer or new ship to for an existing customer, create the new account in SAP based on the information provided by the customer as well as confirming valid licensing is received prior to creation.
* Update customer master records in SAP upon request by either the customer, the account rep or the Finance department
* Respond to all documentation requests from Audit
* Add to and update the Client Relations Manual, the manual used for all directions and processes within Client Relations, as needed for training and reference
* Request updated, valid state and DEA licenses from customers and enter the required information into SAP to allow for efficient order processing.

Education/Qualifications

* High school diploma and 0-2 years work experience required.
* Bachelor's degree preferred.
* Must have strong organizational skills as well as attention to detail
* Must be able to multi-task effectively
* Working knowledge of Microsoft Office, strong skill set specifically in Excel
* Must have strong time management skills
* Possess a high level of comfort interacting with a variety of people at different levels and in different departments within the organization
* Work is performed in office environment

Manager Accounts Receivable

Lannett
Philadelphia, PA
Our Manager Accounts Receivable (AR) will be a part of the accounting shared service group and will be responsible for performing accounts receivable functions.

We are looking for a result-driven accounts receivable manager to ensure the accurate invoicing of customers and the collection of payments on behalf of the company. The accounts receivable manager supervises the accounts receivable department and works closely with customers to ensure that payment deadlines are met. In addition to managing collections, the AR manager will oversee customer returns, chargebacks, and rebates. In total the AR manager will manage a team of 5-6 individuals.
Responsibilities:

* Conducting credit checks on new and potential customers.
* Implementing debt collection policies and regulations of the company.
* Monitoring the invoicing and money collection processes.
* Ensuring the timely collection of payments.
* Assist with IA SOX audit procedures
* Provide relevant flux explanation for month-end/quarter-end.
* Provide payment support for interim and year-end procedures.
* Address comments and questions form auditors as needed.
* Ensure SOX compliance.
* Manage the processing of chargebacks and rebates:
* Ensure that chargebacks are processed, validated and reconciled in accordance with Customer contracts and Lannett's policies and procedures.
* Review and approve Commercial Rebates.
* Update process and systems to ensures ensure complete and accurate processing of payment.
* Lead information systems change, systems change.

Education/Qualifications:

* Bachelor's degree in Accounting, Finance or a related field from an accredited school.
* 7+ years of Accounting/Account Receivable experience including significant supervisory experience.
* Excellent communication, leadership, and interpersonal skills.
* assigning tasks to the accounts receivable team in agreement with the accounting department's goals
* Overseeing timely collection of payments, Monitoring invoicing procedures, Performing credit checks
* Interacting with customers in non-payment cases
* Overseeing the accounts receivable team performs in agreement with accounting principles
* Providing support to Accounts Receivable Associate on their daily tasks.
* Training new team members.
* ERP system experience and the ability to utilize Excel v-lookup/pivot tables to help summarize and analyze data.
* Strong written and verbal communication skills to effectively communicate with different stakeholders, including management and staff.
* High attention to detail and accuracy.
* Outstanding time management skills.
* Employees are regularly required to sit; talk or hear, in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms.
* Employees are occasionally required to walk and stand and lift and move records and documents weighing 20 pounds or less.

Client Relations Associate II

Lannett
Philadelphia, PA
The Client Relations Associate II will continue to perform the tasks of the CRA I, and in addition will be responsible for supporting the Sales Operations Analyst in reviewing orders to help in determining if we have sufficient inventory levels to ship.
Job Responsibilities

* Process EDI (electronic) orders submitted by the customer and work with our EDI support to team address any issues preventing orders from being received.
* Print manual POs sent by customers via email or fax, confirm receipt with the customer and manually enter each line ensuring accuracy with product, quantity and price. For controlled product POs, review the 222 form that is required in order to ship controlled substances, to ensure all required licenses and documentation are accounted for.
* Review orders to determine what lines can be processed as is, and what lines need to be held for review by order monitoring. Upon review, either run the line, edit the line, or cancel the line by setting it to the appropriate Lost Sales category within SAP. Notify the customer of any changes to their order.
* Relay requests for invoice by the customer to the Finance team and respond accordingly
* Address customer packing slip requests by pulling up the slip in SAP, printing, scanning and emailing back to the customer
* All manual POs, once processed, need to be scanned and filed in the Sales drive, and also the physical document filed in the appropriate file cabinet by date
* Run the open order report in SAP by customer on a weekly basis, export it to excel, format it according to customer requirements and email every Friday
* Upon request of new customer or new ship to for an existing customer, create the new account in SAP based on the information provided by the customer as well as confirming valid licensing is received prior to creation.
* Update customer master records in SAP upon request by either the customer, the account rep or the Finance department.
* Respond to all documentation requests from Audit
* Add to and update the Client Relations Manual, the manual used for all directions and processes within Client Relations, as needed for training and reference
* Request updated, valid state and DEA licenses from customers and enter the required information into SAP to allow for efficient order processing.
* Receive customer supply requests through Client Relations and contact Supply Chain to see if the product can be supplied. All requests are then entered on the Request for Quote Log and the customer is notified of the availability. If Supply Chain approves the request, the CRA II tracks the receipt of the PO and updates the status in the RFQ log.
* There are ongoing changes in supply conditions for our products. A "watchlist" is maintained in Client Relations as a reference point for orders that should be held for review. The CRA II is responsible for updating the watchlist and maintaining its accuracy on a daily basis.
* Recommend to manager which orders/quantities to ship each day based on the following criteria below following:
* Customer/product level month to date orders vs. customer/product level monthly forecasts
* Customer/product level month to date shipments vs customer/product level monthly forecasts
* Historical order trends
* Customer Inventory levels (ABC, McKesson, Cardinal)
* Current Lannett inventory levels with insight into future inventory batch releases
* Customer allocation decisions during circumstances of backorder and limited inventory
* Failure to supply risk
* Review of RFQ log to account for changes in volume expectations

* As part of the cross-functional responsibilities, the CRA II assists the Pricing team in preparing PL (Profit Loss) analyses for pricing decisions.
* Within Order Management there are specialty orders such as: SHDT (short-dated), PART (partials), FOC (Free of Charge) and OTB (One Time Buys) which the CRA II will enter, with the assistance from the Pricing team to enter the specialty pricing, and send to the warehouse for picking.
* Review the inventory report sent out by Supply Chain to determine any changes that may need to be made to the watchlist or to order management strategy
* Participate in weekly Backorder Shortage meetings with Supply Chain for updates on inventory positions
* Communicate product updates to the Client Relations team in order to help prepare the weekly Customer Backorder reports
* Pull and review ABC and Cardinal orders on Thursdays for review and quicker processing

Education/Qualifications

* Bachelor's degree required or 2-4 years related job experience minimum
* Must have strong organizational skills as well as attention to detail
* Must be able to multi-task effectively
* Working knowledge of Microsoft Office, strong skill set specifically in Excel
* Must have strong time management skills
* Possess a high level of comfort interacting with a variety of people at different levels and in different departments within the organization
* Work is performed in office environment

Accounts Receivable Associate

Lannett
Philadelphia, PA
The Accounts Receivable (AR) Associate will report to the AR Manager and will be responsible for researching and reconciling customer's accounts, related to pharmaceutical chargebacks, shortages, pricing, trade related and miscellaneous deductions. He/she will obtain necessary backup documentation from customers, analyze accounts in Excel using Pivot Tables & Vlookups. Contact customers via email or phone, to resolve and obtain payment of open deductions and past due invoices. Offset credits and debits to resolve open deductions. Prepare credit memo requests or write-offs, as necessary and maintain database. Send invoices, credit memos and statements to customers.
Responsibilities

* Prepare, post, verify, and records customer payments and transactions related to accounts receivable.
* Research customer discrepancies and past-due amounts with the assistance of the Accounts Receivable Manager and other staff.
* Collaborates with the Accounts Receivable Manager to reconcile accounts receivable on a periodic (at least bimonthly) basis.
* Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment
* Analyze and determine root cause of unmatched customer deductions, process credit memos and resolve unapplied cash in accordance with policies and procedures. Maintain accurate record of accounts receivable. Identifies and communicates problem accounts or issues to management and teammates to foster timely correction and teamwork.
* Support larger, more complex customer accounts. Reconcile variances and trends to resolve customer issues, including collection of customer deductions. Research and determine root causes of variances to eliminate continuing issues.
* Work with Revenue Accounting and Sales team to document and review customer contracts.
* Assist with quarterly and annual audit requests.
* Review customer claims pertaining to ensure that credits taken are within company policy.

Education/Qualifications:

* 0-5 years of experience in a related field.
* As solid understanding of bookkeeping and accounting functions is necessary.
* Excellent verbal and written communication skills.
* Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
* Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
* Ability to work independently and in a fast-paced environment.
* Ability to anticipate work needs and interact professionally with customers.
* Excellent organizational skills and attention to detail.
* Work is performed in an office environment.

Senior Financial Analyst

Lannett
Philadelphia, PA
Responsible for creating and maintaining accurate financial analysis models and delivering critical data and observations to business leaders to assist in making strategic business decisions. Responsible for a variety of analyses including forecasting, trends, annual budgeting, operational performance, and long-range planning. In addition, this position will be relied on to make recommendations to help improve the Company's overall financial performance. To be successful this person must be capable of work closely with all functional areas of the organization and develop a strong understanding of the Company's accounting methodologies including revenue recognition (i.e. - Gross to Net sales)
Responsibilities

* Develop and maintain consistent procedures to ensure accurate reporting and analysis
* Provide robust analytics to assist with meeting corporate goals as well as improving the Company's overall financial position
* Effectively analyze PL results using financial data from several IT systems and qualitative information from functional leads across the organization
* Ensure timely, efficient cross-functional collaboration with key stakeholders in order to provide the most accurate, clear and up-to-date information possible
* Develop, prioritize and execute on financial projects and models
* Timely analysis of revenues, expenses and cash flows to meet corporate goals
* Maintain consistent management reporting for leadership team and Board of Directors presentations
* Work cross-functionally to ensure projects are developed and executed timely and accurately
* Play a key role in performing various monthly and quarterly analyses to achieve a deep understanding of the business factors impacting the results of operations
* Improve financial position by analyzing results and variances, identifying trends and recommending actions
* Work independently and cross-functionally to achieve Finance initiatives as needed throughout the year
* Mentor and provide guidance to other financial analysts in the Finance organization as needed.
* Assist with long-range planning

Requirements

* Bachelor's degree in related field required
* 4-7 years of experience finance experience
* Preferred experience in pharmaceutical industry
* Strong analytical skills
* Knowledge of GAAP accounting
* Advanced Microsoft excel skills (vlookups, databases, pivot tables, etc.)
* Experience with SAP preferred
* Ability to identify, measure, evaluate, and improve, if necessary, the effectiveness of accounting, financial, managerial, and operational controls
* Work independently without direct supervision
* Ability to travel as needed roughly 10%

Technical Writer II - ARD

Lannett
Philadelphia, PA
Coordinates and performs a variety of technical ARD writing projects. Coordinate technical liaison services within the RD department, between Regulatory Affairs, Quality Analytical RD, and other departments that may apply.
Job Responsibilities

* Prepare draft methods of testing and analytical reports by researching Technical Packages, USP, EP, and/or BP.
* Responsible for initiation of change control processes and collaboration with Regulatory Affairs and Quality Assurance on the documentation requirements to support proposed change.
* Responsible for the preparation, revision and finalizing of analytical methods of testing and certificates of analysis.
* Work with ARD management and teams, RA and QARD, to obtain approval for the appropriate documents and provide signed documents for use by ARD.
* Ensure correct format and technical content including appropriate calculations.
* Review all analytical reports for accuracy and format.
* Work on the implementation of new electronic systems for ARD documents, MasterControl Documentation systems.
* In charge of the distribution, filing, and archiving of all ARD notebooks.
* Work on developing Method validation protocols/reports templates, as well as reformatting all ARD documentations to be in compliance with ANDA submissions-eCTD Considerations posted by FDA
* Assist Lead Scientist in writing and revising Method Validation protocols/reports of analytical procedures, as well as ensuring compliance with SOPs and Industry practices/Guidelines.
* Work with lead scientist and/or management in writing and revising Standard Operating Procedures (SOP).
* Ensure complete and accurate documentation is prepared according to industry, FDA/ICH CMC guidelines, as well as establishing timelines for deliverables.
* Collaborate with lead scientists and Management to prepare appropriate Modules, QOS and other documents for ANDA submissions; such as standalone documents for drug substances, analytical method validation reports, summary stability reports, comparative dissolution reports, residual solvents justification reports, Elemental Impurities Risk Assessment reports, Extractables and Leachables reports and others, as required
* Assist Teams in timely documentation support for various FDA information requests, such as IR/CRL letters and during FDA inspections.
* Coordinates and performs a variety of technical ARD writing projects
* Assist in special projects or other tasks as deemed necessary based on individual's qualifications, business needs and laboratory operations management's discretion.
* Other duties as assigned.

Education/Qualifications

* 3-5 years of experience in the pharmaceutical industry with BS
* Experience with writing and editing technical documentation
* Excellent writing and communication
* Experience working in pharmaceutical industry and/or analytical laboratory is highly desirable
* Knowledge of Industry Guidelines, e-CTD submissions and ANDA submissions
* Good knowledge and experience in Finished Product (FP), Raw Material (API) and Excipient testing (Wet chemistry) including all Physical
* Maintains confidentiality
* Comply with all cGMP requirements and Company policies, procedures, rules and regulations
* Possesses sound documentation and writing skills
* Communicates effectively
* Demonstrates ability to prioritize conflicting demands
* Executes assigned tasks within established schedule
* Competency with MS Word and Excel
* Knowledgeable with MS Office
* Ability to work in a general office environment.

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