Lawson Products jobs in Chicago, IL

**City:** Chicago **State/Province:** IL **Country:** United States **Division:** Corporate **Job ID:** 13962 Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams. Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. The hours will be 10:30-7 Monday-Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package. **Responsibilities:** + Responds to a minimum of 40 calls per day in an inbound call center. + Maintain a strong performance against established key performance indicators. + Input and modify customer orders in SAP system. + Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests. + Track order shipments and provide proof of delivery upon request. + Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments. + Process document requests. + Process credit and debit memo requests that fall within department policy. + Answer common product questions as first line of response. + Resolve transactional discrepancies and customer complaints. + Other duties as assigned. **Qualifications & Requirements:** + High School Diploma or GED. + Minimum 1 year experience in an inbound call center, preferred. + Effective verbal and written communication skills. + Basic computer skills and the ability to navigate company internal and external websites. + Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel. + Basic maintenance, repair and operational (MRO) product knowledge is preferred. + SAP experience, a plus. + Possesses entry-level problem solving kills. + Previous manufacturing/distribution and sales experience a plus. + Ability to maintain customer-focus and multi-task in a fast-paced environment. The hourly rate for this role is $21.50. Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We're looking for a Field Sales Trainer responsible for leading the development and delivery of educational materials to our sales team and leaders in the MRO (maintenance, repair, and operations) industry. Responsible for driving sales employee engagement and retention by improving the effectiveness of sales representatives and managers throughout their employment journey with the Company. This role will work from a home office and will travel up to five days per month. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package. Responsibilities: * Works with Subject Matter Experts to deliver highly engaging and interactive sales training programs across various media, including in person and virtual/digital methods of engagement. * Responsible for the execution of the sales employee onboarding program, working with sales and corporate stakeholders to ensure on time execution and quality standards of all onboarding components are met. * Delivers educational classes and programs in an in-person or virtual atmosphere. * Assesses aptitude and provides instant feedback and overall coaching feedback to sales representatives and managers. * Employs best-in-class adult learning facilitation and engagement strategies to ensure comprehension and retention of educational materials and skills. * Collaborates with various stakeholders from instructional design, field sales, sales operations, marketing, product management, and engineering to craft thoughtful and effective educational content in alignment with the Company's go-to-market and sales strategies. Qualifications & Requirements: * Bachelor's degree (B.A.) in business, education, or communications is preferred, combined with three or more years of experience working in a corporate or academic education capacity. Past sales experience in the MRO industry is preferred. * Willingness to travel for up to 5 days per month * Highly literate in all aspects of business technology with in-depth knowledge of MS office products (Windows, Excel, Word, PowerPoint, SharePoint), virtual training/education platforms, and business intelligence systems (Microsoft BI preferred) * Exceptional knowledge of producing live events using web-based presentation platforms (Teams, Zoom) as a means to collaborate and deliver highly effective virtual training * Experience using audio/visual production equipment * Exceptional project management skills; ability to plan and sequence work for oneself and other content/design contributors * Highly engaging oral and written communication skills * Superior ability to facilitate interactive engagements with learners and peers * Superior ability to present and impart knowledge with groups of all sizes * Highly collaborative; gains alignment across stakeholders to achieve a common goal or vision * Familiarity teaching and/or executing a consultative sales process * Self-motivated with the ability to inspire excitement and passion in others * Committed to continuously improving one's skills and staying current with best practices in the field of adult and sales education Our salary range for this role is $71,300 - $85,540 including a full benefits package. Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

**City:** McCook **State/Province:** IL **Country:** United States **Division:** Distribution **Job ID:** 13945 Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We're looking for an Intermediate Quality Associate responsible for performing quality control inspections using inspection equipment to ensure products are correctly identified and meet established specifications. Our distribution center is located in McCook, IL. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package. Responsibilities: + Ensures all products being accepted and inventoried are correctly identified and meet quality standards according to established specifications. + Performs quality control inspections, including visual inspection and measuring of parts, to monitor and evaluate the quality of product received from suppliers. + Uses inspection equipment to record and analyze product and identify non-compliant or non-conforming product. Notes any relevant deviations from existing standards. Returns non-conforming product. + Understands regulatory compliance, ensuring regulatory compliance with federal and state laws, as well as company standards and specifications. + Performs core and non-core chemical inspections to ensure correct labelling, proper label placement and naming requirements. + Communicates quality or compliance concerns with urgency. + Prepares and maintains inspection reports, recording observations and documenting quality issues for management review. + Performs stock audits to monitor product quality. + May perform other inventory control duties, including confirmation of barcoded content, input of spreadsheet data, cycle counts of inventory, making adjusting as necessary. + Other duties as assigned. Qualifications & Requirements: + High school diploma or general education degree (GED) with 3 years of experience in one or more of the following roles: Production / Manufacturing, Inventory Control, QC Inspection, or an equivalent combination of education and experience. + Able to work within a structured environment with strong attention to detail + Experience with Microsoft Office applications, including competency in Outlook, Word and Excel. + Experience with an ERP system. + General office skills. + Strong analytic skills, including problem solving and organization. + Effective communication with colleagues. + Ability to work independently and multi-task. + While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. + The employee frequently is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. + While performing the duties of this job, the employee frequently works near material handling equipment. The noise level in the work environment is usually moderate. This compensation range is $42,200-$48,400. Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

**City:** Chicago **State/Province:** IL **Country:** United States **Division:** Corporate **Job ID:** 13950 _This role will be remote, but this person must reside in the Chicagoland area. As part of the interview process, you will be required to provide a link to your portfolio._ Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We're looking for a Senior LMS Administrator/Learning Experience Designer who will play a key role in supporting and enhancing the Lawson Products learning ecosystem. This position blends technical administration, learning experience design, and data analytics to deliver innovative, learner-centric experiences that drive performance, compliance, and sales success across the organization. This role will work from a home office. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package. **Responsibilities:** + Provides support for the setup, operation and administration of the Learning Management System, including review, setup, configuration and maintenance of: + People, content and collaboration administration + Management of courses, classes, registrations and catalogues + Data definitions (standard and custom fields across all LMS objects) + User definition and access (Administrator, Management, End-user) + Instructor-Led Training item definitions + Setup of Self-Paced Online content including internally-developed and vendor-acquired + Track and report metrics + Troubleshooting + Provides support for the setup, operation and administration of the Learning Management System and the development of interactive learning experiences, applying instructional design principles, using Articulate and Storyline, to create blended learning programs that align with business goals and sales performance objectives. + Designs and develops interactive eLearning, micro-learning, and video based learning experiences that are SCORM/xAPI compliant. + Ensures learning solutions are relevant, impactful, measurable, and aligned with organizational standards, in collaboration with subject-matter experts and Sales Education team members. + Integrates and leverages AI development tools and platforms to enhance learning experiences. + Manages projects within project requirements and timelines. + Other duties, responsibilities, and qualifications may be required or assigned. **Qualifications & Requirements:** + Bachelor's degree required, master's degree in a specialized learning field preferred, with a minimum of 5 years' experience in a related field, such as Instructional Design, Learning Experience Design, Communications, or Educational Technology and at least 3 years developing educational programs, or an equivalent combination of education and experience. Education certification preferred. + Experienced and dynamic eLearning professional with in-depth writing, editing and learning experience design skills + Proven track record of designing transformative eLearning content, representing appropriate learning theories and strategies, and utilizing the most current instructional design techniques + Experience with cloud-based, computer-based and adult learning principles + Strong problem solving and planning skills with the ability to work independently and manage multiple projects in a deadline-oriented, fast-paced environment + Highly computer literate with in-depth knowledge of MS office products (Windows, Excel, Word, PowerPoint) + Excellent written and oral communication skills + Excellent creative and conceptual thinking abilities Our salary range for this role is $79,600 - $95,520 including a full benefits package. Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

To lead, mentor and direct customer success teams to ensure optimal customer experiences, drive customer satisfaction and ensure timely and effective CS processes. Our Director, Customer Success must manage all major order channels and processes, such that they can effectively understand KPIs, budget planning and management, necessary resource allocations, recommend process improvements, identify, plan and execute automation initiatives, and effectively and directly perform triage for process failures and escalations. This technology-driven role must also balance deep departmental knowledge with a broader understanding of cross-departmental operations and business goals, to effectively drive change across the organization. Being customer-centric, technologically innovative and assertive with a strong interpersonal skillset is critical for success in this role. Benefits Health Insurance Dental & Vision Insurance Life Insurance Medical & Childcare Flexible Spending Accounts Education Assistance 401(k) with Matching Fitness Bank Pre-tax Transit Program PTO Bank Paid Holidays Paid Diversity Days Volunteer Time Off Referral Bonus Program Competitive wage ($95,000 - 105,000 annually) Hybrid work schedule Core Responsibilities & Principle Accountabilities Partner collaboratively & build health relationships with individuals across the organization. Keep up-to-date on the latest technology and CS trends. Responsible for CS service expansions, including new CS support programs, new business plans and/or domains. Responsible for sufficiently understanding and project managing technology and automation implementations. These must include system integrations through EDI, CXML and APIs, as well as automations through intention based chatbots, ERP workflows, AI/Agentic studios or other automation technologies for data processing, customer experience & triage. Responsible for leading system upgrades and conversions, where they impact CS processes or resources. This includes directing test plans, reviewing new processes and providing effective direction for optimization-it is critical to understand and plan initial implementations that have clear end-states, to avoid sub-optimization long-term. Ongoing data analysis, statistical analysis & reporting of CS metrics. Effective budget management & managing reasonable operational costs. Define and implement team objectives. Develop specific short-term and long-term plans and programs, together with supporting budget requests. Responsible for all resources and business performance of Customer Success, including effective hiring, training oversight and planning, incident resolution, attendance adherence, and throughput of all virtual and human resources. Provide coaching to direct reports regarding management skills, motivational and accountability techniques, and effective process and automation development. Develop plans for new technology. Develop and implement corporate policy regarding customer initiatives. Consult with all segments of management responsible for policy or action. Ensure compliance within area of responsibility. Analyze data on a continual and ongoing basis for process improvement. Implement ISO & QA processes & improvement efforts. Responsible for all resources and business performance of Customer Success, including effective hiring, training oversight and planning, incident resolution, attendance adherence, and throughput of all virtual and human resources. Provide coaching to direct reports with regard to management skills, motivational and accountability techniques & effective process and automation development. Develop new short-term and long-term business initiatives for CS, for continuous improvement (CI). Personal review of every escalation and determination of additional CI requirements. Regularly reviews team performance and reporting. Work Travel when required, up to 10% of work availability. Knowledge/Skills/Competencies Effective budget management skills & budgets. Ability to draft proposals and statements of work Ability to understand, plan and direct automations that depend on technologies commonly used in Customer Relationship Management Ability to work overtime when needed. Ability to work as an individual contributor as well as a strategic leader Ability to support sales efforts that include CS support services Ability to manage multiple projects simultaneously Account management skills Excellent presentation skills Proven track record in Customer Service Success in developing, motivating and leading a high-performance CS team Strong customer focus Strong focus on automation and technology Ability to manage change Team oriented Excellent verbal communication skills Problem solving skills Ability to see the “big picture” Ability to set goals and meet them Ability to handle pressure and meet deadlines Ability to analyze complex operational problems, develop innovative solutions, and align them with the organization's strategic objectives. Strong critical thinking skills. Ability to read & interpret documents Ability to read & understand financial statements. Good organizational skills. Project management skills Education/Training/Experience High School Diploma or equivalent experience. 10+ years progressive CS or operations experience. 5+ years experience managing CS Teams. ISO experience. Technology Must have advanced computer use skills Highly proficient key board kills Highly proficient with MS Office suite General familiarity with PC triage, low-level troubleshooting, research, etc Highly proficient with CRM and ERP systems Some exposure to automation technologies EDI, CXML, APIs, Scripting CRM-based SLA notifications AI/Agentic studios, Workflows, etc Some exposure to analytics Power BI Jet Reports Platform dashboards Other Reporting tools Supervisory Responsibilities CS Team Leads CS Representatives #zip EEO Employer - Veterans and IWD are strongly encouraged to apply Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing ************************. Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Acknowledgements & Consent American Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is: Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; and Conditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, satisfactory references, and other obligations ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing. I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal. I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause. I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doing so. If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at ************ x2300

**City:** Chicago **State/Province:** IL **Country:** United States **Division:** Sales **Job ID:** 13931 WILL BE REMOTE BUT MUST BE LOCATED IN THE CHICAGOLAND AREA** Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity, and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. Emergent Safety Supply, a Lawson company, brings relationship-based business to the safety industry. We're looking for a Sales Specialist who will maximize sales of safety products in the assigned territory through direct selling to and servicing of identified customers within targeted markets. This individual will identify opportunities to gain new customers, while expanding existing business, to achieve planned sales volume. This role will work from a home office and will travel approximately 50% of the time to customers located primarily in the Chicago metropolitan area. Living in the assigned geographic region is required. We offer 401k plus vision, dental and medical benefits, as well as paid holidays. **Responsibilities:** + Responsible for profitable revenue growth through new targeted customer growth, further penetration of existing customers and customer retention. Sustains high sales achievement. + Ensures high customer satisfaction, positive long-term relationships and repeat business. + Executes the "Sales Process" to determine and meet customer's wants and needs. + Communicates directly with customers, using persuasive sales techniques, to provide information about ESS and our full line of safety products. + Ensures clients are satisfied with the organization's product and services, resolving escalated issues. + Identifies new customer opportunities and key decision-makers. + Makes presentations to key decision-makers using the appropriate tools to develop an understanding of the value proposition, focusing on quality, productivity and profitability. + Answers customers' questions, making appropriate referrals where required. Resolves customer complaints by investigating problems, developing solutions, and making recommendations. Following a sale, becomes the primary point of contact for the client. + Develops broad general knowledge of ESS' policies and safety products. + Works closely with internal support teams (operations, marketing, finance, etc.) to develop required solutions for prospects and customers. + Identifies and escalates cross-selling or upselling opportunities. + Maintains professional and technical knowledge by attending educational training, reviewing professional publications, establishing personal networks, and participating in professional societies. + Other duties as assigned. **Qualifications & Requirements:** + High school diploma, GED, or equivalent, with at least 5 years of experience in the sales field or a related area, or a combination of education and experience. Requires a broad knowledge of Safety industry policies and products, and familiar with the standard concepts, practices, and procedures within the Safety industry. Stable work history. + Strong interpersonal communication, active listening, customer focus, and solid problem-solving skills. + Ability to sell at all levels in a customer organization. + Proven experience in developing new business, building repeat business, and managing a sales territory. + Excellent relationship-building skills. Ability to establish and create relationships at all levels with customers and prospect organizations. + Knowledge of safety products, pricing, Lawson programs, and market competitors. + Excellent customer service skills. High-level presentation and communication skills, with the ability to provide demonstrations to customers and prospects. + Proven sales closing skills. + Ability to self-start and work independently. + Proficiency with personal computers, with appropriate skills to meet administrative needs: PowerPoint and other Microsoft Office products. + Desire to develop skills to support growth in the role. + Willingness to work from a home-office environment and travel 50% of the time. + Ability to lift 50 pounds. + Must possess a valid driver's license, a clean driving record, and the ability to obtain and maintain vehicular insurance as required by policy. Our total compensation amount (which is inclusive of a base salary and your variable incentive opportunity) for this role is $110,000 - $120,000 including a full benefits package. Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

**City:** McCook **State/Province:** IL **Country:** United States **Division:** Distribution **Job ID:** 13943 Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We're looking for a motivated individual to join our inventory control team in our McCook IL warehouse! This individual is responsible for maintaining overall accuracy of our inventory, including managing all records pertaining to out-of-stocks and inventory levels. The hours are Monday-Friday; 3:00 pm - 11:30 pm. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package. Responsibilities: + Conducts daily cycle counts. + Traces missing product. + Makes adjustments to inventory in our ERP (Prelude) system. + Closes out "Discontinued When Out" (DWO) products. + Performs internal and external audits. + Obtains resolutions on all inventory dispositions. + Profiles new items. + Reconciles non-conformance. + Assigns and relocates products into pick zones based on volume. + Other duties as assigned. Qualifications & Requirements: + High school diploma or general education degree (GED) with six months of related warehouse experience and/or training, or an equivalent combination of education and experience. + Ability to use power equipment, such as order selector, reach truck, and sit-down lift. + Ability to learn warehouse ERP (Prelude) and Microsoft Office (Word, Excel). + While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. + The employee frequently is required to stand and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. + Specific vision abilities required by this job include close vision, ability to read small print as on an RF device, and the ability to adjust focus. The noise level in the work environment is usually moderate. This position is $24.11/hour Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Lawson Products, Inc. has been in business for 70 years, servicing customers from a wide range of industries. As an inside sales representative, you would be responsible for developing relationships with end users and selling our extensive line of maintenance and repair products. This role would involve acquiring new customers and developing existing customers to achieve planned sales goals. Now is the time to join us as we're growing throughout North America. We are proud to be featured on Selling Power's "50 Best Companies to Sell For" List. We offer our inside sales representatives: * A base salary with a solid bonus opportunity * A competitive benefits package, which includes medical, dental, life insurance and a retirement savings program with a Company contribution, available on day one. * Career advancement opportunities * Ongoing support and training * A team-oriented environment that fosters progressive thinking with integrity at our core. Successful candidates will have: * 1-4 year's outbound sales experience * Outstanding customer service skills * Ability to sell at all levels with excellent relationship-building skills * Strong planning and organizational skills * Proven ability to close sales * Ability to self-start, work independently and adhere to a scheduled plan * Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Apply now and make an impact! The hourly rate for this role is $21.50 - $22.75. Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Job Description Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place. At Labelmaster, we are way more than labels. We sell and manufacture products, develop software and provide services for every industry - such as manufacturing, healthcare, automotive, transportation, food and beverages and other businesses. We are looking for an experienced Customer Service Advocate who: Does not want to work in Corporate America Wants to make a difference every day at work Wants to have true work/life balance Loves to learn new things Has ideas on how to make things better Benefits Health Insurance Dental & Vision Insurance Life Insurance Medical & Childcare Flexible Spending Accounts Education Assistance 401(k) with Matching Fitness Bank Pre-tax Transit Program PTO Bank Paid Holidays Paid Diversity Days Volunteer Time Off Referral Bonus Program Competitive wage ($20-$24 hourly) Hybrid work schedule Essential Functions & Principle Accountabilities This position manages primary order channels, customer engagement, and excellent customer service. Our Core team requires familiarity with technical processes, fast data entry skills, attention to detail within complex software applications and excellent communication. This is a customer-engaging position that is expected to meet and exceed all Customer Success metrics, including team goals, calls answered, orders taken, quotes processed, and complaints resolved within acceptable guidelines. This position contributes to Labelmaster's growth by supporting internal & external customer relationships, and by understanding and clearly conveying, orally and in writing, detailed order, product, and quote information. Knowledge/Skills/Abilities Being physically present at the worksite when required Manages and supports primary order channels from phones, emails, chat, PO confirmations, and VIP/National Accounts. Meets and exceed metrics for: Number of calls handled, ASA(Average Speed of Answer), AHT(Average Handle Time - call and after-work), AR (abandoned Rate), Conversion Rate (CR) Receiving, processing, and documenting orders, product pricing requests, product availability inquiries, order status request, billing inquiries, and complaints Escalating inquiries according to their urgency Trains and mentors team members Participates in training and mentoring of more inexperienced team members for E-comm channels Produces training documentation for managing key customers accounts, including contacts and account specific order processing E-comm channels Works with internal partners, Sales, Marketing, Product Management, and Manufacturing to address Customer Opportunities, sales quotes, and complaints Works with internal partners to manage Customer requests to ensure timely and accurate delivery of quotes and products Manages Customer inquiry resolution and communication processes, including addressing Customer escalations, updates, and resolutions within established timelines Education/Training/Experience 2 Years customer service experience required MS Office Suite experience required CRM Experience preferred Customer Service peer training experience preferred Customer escalations, problem solving and triage experience preferred Technology Familiarity with ERP/CRM Systems MS Office skills Excel and Word #zip EEO Employer - Veterans and IWD are strongly encouraged to apply Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing ************************. Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Acknowledgements & Consent American Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is: Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; and Conditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, satisfactory references, and other obligations ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing. I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal. I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause. I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doing so. If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at ************ x2300 Powered by JazzHR 9ufzTVPDYg

1162 Flex Ct, Lake Zurich, IL 60047 ILLAK Public Store Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm Embark on your journey as a Full-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry leading vending program. If you thrive on being on the move, this role offers a dynamic local route, servicing customer needs daily. From making deliveries, to performing replenishments of our managed inventory programs, and maintaining equipment, you'll be at the forefront of our innovative solutions. This position is for our branch located at 1162 Flex Ct, Lake Zurich, IL 60047. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Making deliveries with a company vehicle to fulfill inventory at customer sites o Performing replenishment and general maintenance of vending equipment o Interacting with our customers while making deliveries o Placing and fulfilling orders at customer sites o Performing other duties as needed to ensure branch success REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o 18 years of age or older, due to the nature of work o Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed o Proficient written and oral communication skills o Proficient computer skills o Learn and perform multiple tasks in a fast paced environment o Demonstrate strong organization, planning and prioritizing abilities o Highly motivated, self directed and customer service oriented o Demonstrate attention to detail and strong sense of urgency o Work independently as well as in a team environment o Demonstrate our core values of ambition, innovation, integrity and teamwork o Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY) PREFERRED POSITION QUALIFICATIONS: o Previous customer service or industry related work experience TRAINING & DEVELOPMENT: Our mission within Fastenal's School of Business is to collaboratively maximize the potential of each employee by consistently providing efficient, effective, and engaging learning opportunities to drive improved work performance. The experience includes on-the-job, online, instructor led classroom and virtual trainings which will equip you with the knowledge, skills and strategies to be successful in your role and grow with the company. ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. FULL-TIME BENEFITS: Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution. COMPENSATION: The pay range for this position is $36,000 - 48,000.

**City:** Chicago **State/Province:** IL **Country:** United States **Division:** Corporate **Job ID:** 13946 Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We're looking for a Field Sales Trainer responsible for leading the development and delivery of educational materials to our sales team and leaders in the MRO (maintenance, repair, and operations) industry. Responsible for driving sales employee engagement and retention by improving the effectiveness of sales representatives and managers throughout their employment journey with the Company. This role will work from a home office and will travel up to five days per month. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package. **Responsibilities:** + Works with Subject Matter Experts to deliver highly engaging and interactive sales training programs across various media, including in person and virtual/digital methods of engagement. + Responsible for the execution of the sales employee onboarding program, working with sales and corporate stakeholders to ensure on time execution and quality standards of all onboarding components are met. + Delivers educational classes and programs in an in-person or virtual atmosphere. + Assesses aptitude and provides instant feedback and overall coaching feedback to sales representatives and managers. + Employs best-in-class adult learning facilitation and engagement strategies to ensure comprehension and retention of educational materials and skills. + Collaborates with various stakeholders from instructional design, field sales, sales operations, marketing, product management, and engineering to craft thoughtful and effective educational content in alignment with the Company's go-to-market and sales strategies. **Qualifications & Requirements:** + Bachelor's degree (B.A.) in business, education, or communications is preferred, combined with three or more years of experience working in a corporate or academic education capacity. Past sales experience in the MRO industry is preferred. + Willingness to travel for up to 5 days per month + Highly literate in all aspects of business technology with in-depth knowledge of MS office products (Windows, Excel, Word, PowerPoint, SharePoint), virtual training/education platforms, and business intelligence systems (Microsoft BI preferred) + Exceptional knowledge of producing live events using web-based presentation platforms (Teams, Zoom) as a means to collaborate and deliver highly effective virtual training + Experience using audio/visual production equipment + Exceptional project management skills; ability to plan and sequence work for oneself and other content/design contributors + Highly engaging oral and written communication skills + Superior ability to facilitate interactive engagements with learners and peers + Superior ability to present and impart knowledge with groups of all sizes + Highly collaborative; gains alignment across stakeholders to achieve a common goal or vision + Familiarity teaching and/or executing a consultative sales process + Self-motivated with the ability to inspire excitement and passion in others + Committed to continuously improving one's skills and staying current with best practices in the field of adult and sales education Our salary range for this role is $71,300 - $85,540 including a full benefits package. Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

At Labelmaster, we are way more than labels. We help both small and large businesses take the complexity out of moving and shipping hazardous materials to make the world a safer place. What are hazardous materials? They are things you deal with every day, like lithium batteries in cars and in computers, paints, varnishes, air bags, chemicals and more. And if they are shipped incorrectly, they can cause a lot of damage. How do we help the world become safer? We sell and manufacture new and innovative products, develop technology and consult for every industry - such as manufacturing, healthcare, automotive, transportation, food and beverages and other businesses. While not too many people know about dangerous goods, we think it is really cool and we think you might have fun with us as we re-invent our ourselves and expand into new markets. We are looking for an experienced Customer Service Associate who: Does not want to work in Corporate America Wants to make a difference every day at work Wants to have true work/life balance Loves to learn new things Has ideas on how to make things better Benefits Health Insurance Dental & Vision Insurance Life Insurance Medical & Childcare Flexible Spending Accounts Education Assistance 401(k) with Matching Fitness Bank Pre-tax Transit Program PTO Bank Paid Holidays Paid Diversity Days Volunteer Time Off Referral Bonus Program Competitive wage ($20-$24 hourly) Hybrid work schedule Position Purpose This position manages Electronic Vehicle, Product Recall, Specialized based customer channels, and excellent customer service. Our EV team requires familiarity with technical processes, fast data entry skills, attention to detail within complex software applications and excellent communication. This is a customer-engaging position that is expected to meet and exceed all Customer Success metrics, including performance goals, calls answered, orders taken, quotes processed, and complaints resolved within acceptable guidelines. This position contributes to Labelmaster's growth by supporting internal & external customer relationships, and by understanding and clearly conveying, orally and in writing, detailed order, product, and quote information. Essential Functions & Principal Accountabilities Being physically present at the worksite when required. Manages and supports EV and Specialized customer program order based channels Understanding complex product applicability information, such product to vehicle compatibilities Meets and exceed metrics for: Number of calls handled, ASA(Average Speed of Answer), AHT(Average Handle Time - call and after-work), AR (abandoned Rate), Conversion Rate (CR) Receiving, processing, and documenting orders, product pricing requests, product availability inquiries, order status request, billing inquiries, and complaints Escalating inquiries according to their urgency Works with internal partners, Sales, Marketing, Product Management, and Manufacturing to address Customer Opportunities, sales quotes, and complaints Skills and Attributes We'd Like You to Have Support of external and internal Customers Adept at using multiple systems and tools to support Customer engagement, including Dynamics365, Power BI reports and internally developed software applications Solid understanding of Customer Satisfaction metrics (NPS) Strong understand of Continuous Improvement practices, leveraging systems and processes to improve Customer experience and internal efficiencies Desired: Knowledge of Dangerous Goods regulatory environment and/or Automotive supply chain Experience We'd Like You to Have Customer Service experience required Customer Service training desirable MS Office Suite experience required 5 Years minimum customer service experience preferred Problem resolution and triage experience required CRM Experience required EV/Automotive parts supply chain experience preferred Technology Familiarity with ERP/CRM Systems required MS Office suite skills required (Outlook, Excel, Word, Powerpoint) Power BI report consumption skills preferred Quick learning skills for software applications preferred #zip EEO Employer - Veterans and IWD are strongly encouraged to apply Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing ************************. Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Acknowledgements & Consent American Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is: Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; and Conditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, satisfactory references, and other obligations ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing. I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal. I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause. I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doing so. If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at ************ x2300

WILL BE REMOTE BUT MUST BE LOCATED IN THE CHICAGOLAND AREA Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity, and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. Emergent Safety Supply, a Lawson company, brings relationship-based business to the safety industry. We're looking for a Sales Specialist who will maximize sales of safety products in the assigned territory through direct selling to and servicing of identified customers within targeted markets. This individual will identify opportunities to gain new customers, while expanding existing business, to achieve planned sales volume. This role will work from a home office and will travel approximately 50% of the time to customers located primarily in the Chicago metropolitan area. Living in the assigned geographic region is required. We offer 401k plus vision, dental and medical benefits, as well as paid holidays. Responsibilities: * Responsible for profitable revenue growth through new targeted customer growth, further penetration of existing customers and customer retention. Sustains high sales achievement. * Ensures high customer satisfaction, positive long-term relationships and repeat business. * Executes the "Sales Process" to determine and meet customer's wants and needs. * Communicates directly with customers, using persuasive sales techniques, to provide information about ESS and our full line of safety products. * Ensures clients are satisfied with the organization's product and services, resolving escalated issues. * Identifies new customer opportunities and key decision-makers. * Makes presentations to key decision-makers using the appropriate tools to develop an understanding of the value proposition, focusing on quality, productivity and profitability. * Answers customers' questions, making appropriate referrals where required. Resolves customer complaints by investigating problems, developing solutions, and making recommendations. Following a sale, becomes the primary point of contact for the client. * Develops broad general knowledge of ESS' policies and safety products. * Works closely with internal support teams (operations, marketing, finance, etc.) to develop required solutions for prospects and customers. * Identifies and escalates cross-selling or upselling opportunities. * Maintains professional and technical knowledge by attending educational training, reviewing professional publications, establishing personal networks, and participating in professional societies. * Other duties as assigned. Qualifications & Requirements: * High school diploma, GED, or equivalent, with at least 5 years of experience in the sales field or a related area, or a combination of education and experience. Requires a broad knowledge of Safety industry policies and products, and familiar with the standard concepts, practices, and procedures within the Safety industry. Stable work history. * Strong interpersonal communication, active listening, customer focus, and solid problem-solving skills. * Ability to sell at all levels in a customer organization. * Proven experience in developing new business, building repeat business, and managing a sales territory. * Excellent relationship-building skills. Ability to establish and create relationships at all levels with customers and prospect organizations. * Knowledge of safety products, pricing, Lawson programs, and market competitors. * Excellent customer service skills. High-level presentation and communication skills, with the ability to provide demonstrations to customers and prospects. * Proven sales closing skills. * Ability to self-start and work independently. * Proficiency with personal computers, with appropriate skills to meet administrative needs: PowerPoint and other Microsoft Office products. * Desire to develop skills to support growth in the role. * Willingness to work from a home-office environment and travel 50% of the time. * Ability to lift 50 pounds. * Must possess a valid driver's license, a clean driving record, and the ability to obtain and maintain vehicular insurance as required by policy. Our total compensation amount (which is inclusive of a base salary and your variable incentive opportunity) for this role is $110,000 - $120,000 including a full benefits package. Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We're looking for a motivated individual to join our inventory control team in our McCook IL warehouse! This individual is responsible for maintaining overall accuracy of our inventory, including managing all records pertaining to out-of-stocks and inventory levels. The hours are Monday-Friday; 3:00 pm - 11:30 pm. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package. Responsibilities: * Conducts daily cycle counts. * Traces missing product. * Makes adjustments to inventory in our ERP (Prelude) system. * Closes out "Discontinued When Out" (DWO) products. * Performs internal and external audits. * Obtains resolutions on all inventory dispositions. * Profiles new items. * Reconciles non-conformance. * Assigns and relocates products into pick zones based on volume. * Other duties as assigned. Qualifications & Requirements: * High school diploma or general education degree (GED) with six months of related warehouse experience and/or training, or an equivalent combination of education and experience. * Ability to use power equipment, such as order selector, reach truck, and sit-down lift. * Ability to learn warehouse ERP (Prelude) and Microsoft Office (Word, Excel). * While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. * The employee frequently is required to stand and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. * Specific vision abilities required by this job include close vision, ability to read small print as on an RF device, and the ability to adjust focus. The noise level in the work environment is usually moderate. This position is $24.11/hour Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

**City:** Chicago **State/Province:** IL **Country:** United States **Division:** Sales **Job ID:** 13949 Lawson Products, Inc. has been in business for 70 years, servicing customers from a wide range of industries. As an inside sales representative, you would be responsible for developing relationships with end users and selling our extensive line of maintenance and repair products. This role would involve acquiring new customers and developing existing customers to achieve planned sales goals. Now is the time to join us as we're growing throughout North America. We are proud to be featured on Selling Power's "50 Best Companies to Sell For" List. **We offer our inside sales representatives:** + A base salary with a solid bonus opportunity + A competitive benefits package, which includes medical, dental, life insurance and a retirement savings program with a Company contribution, available on day one. + Career advancement opportunities + Ongoing support and training + A team-oriented environment that fosters progressive thinking with integrity at our core. **Successful candidates will have:** + 1-4 year's outbound sales experience + Outstanding customer service skills + Ability to sell at all levels with excellent relationship-building skills + Strong planning and organizational skills + Proven ability to close sales + Ability to self-start, work independently and adhere to a scheduled plan + Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Apply now and make an impact! The hourly rate for this role is $21.50 - $22.75. Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

6291 W Howard St, Niles, IL 60714 ILNIL Public Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm Up to 28 hours/week Embark on your journey as a Part-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry leading vending program. If you thrive on being on the move, this role offers a dynamic local route, servicing customer needs daily. From making deliveries, to performing replenishments of our managed inventory programs, and maintaining equipment, you'll be at the forefront of our innovative solutions. This position is for our branch located at 6291 W Howard St, Niles, IL 60714. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Making deliveries with a company vehicle to fulfill inventory at customer sites o Performing replenishment and general maintenance of vending equipment o Interacting with our customers while making deliveries o Placing and fulfilling orders at customer sites o Performing other duties as needed to ensure branch success REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o 18 years of age or older, due to the nature of work o Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed o Proficient written and oral communication skills o Proficient computer skills o Learn and perform multiple tasks in a fast paced environment o Demonstrate strong organization, planning and prioritizing abilities o Highly motivated, self directed and customer service oriented o Demonstrate attention to detail and strong sense of urgency o Work independently as well as in a team environment o Demonstrate our core values of ambition, innovation, integrity and teamwork o Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY) PREFERRED POSITION QUALIFICATIONS: o Previous customer service or industry related work experience TRAINING & DEVELOPMENT: Our mission within Fastenal's School of Business is to collaboratively maximize the potential of each employee by consistently providing efficient, effective, and engaging learning opportunities to drive improved work performance. The experience includes on-the-job, online, instructor led classroom and virtual trainings which will equip you with the knowledge, skills and strategies to be successful in your role and grow with the company. ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. PART-TIME BENEFIT: Fastenal offers a 401(k) with an employer contribution. COMPENSATION: The pay range for this position is $15/hr -18/hr.

Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place. At Labelmaster, we are way more than labels. We sell and manufacture products, develop software and provide services for every industry - such as manufacturing, healthcare, automotive, transportation, food and beverages and other businesses. We are looking for an experienced Customer Service Advocate who: Does not want to work in Corporate America Wants to make a difference every day at work Wants to have true work/life balance Loves to learn new things Has ideas on how to make things better Benefits Health Insurance Dental & Vision Insurance Life Insurance Medical & Childcare Flexible Spending Accounts Education Assistance 401(k) with Matching Fitness Bank Pre-tax Transit Program PTO Bank Paid Holidays Paid Diversity Days Volunteer Time Off Referral Bonus Program Competitive wage ($20-$24 hourly) Hybrid work schedule Essential Functions & Principle Accountabilities This position manages primary order channels, customer engagement, and excellent customer service. Our Core team requires familiarity with technical processes, fast data entry skills, attention to detail within complex software applications and excellent communication. This is a customer-engaging position that is expected to meet and exceed all Customer Success metrics, including team goals, calls answered, orders taken, quotes processed, and complaints resolved within acceptable guidelines. This position contributes to Labelmaster's growth by supporting internal & external customer relationships, and by understanding and clearly conveying, orally and in writing, detailed order, product, and quote information. Knowledge/Skills/Abilities Being physically present at the worksite when required Manages and supports primary order channels from phones, emails, chat, PO confirmations, and VIP/National Accounts. Meets and exceed metrics for: Number of calls handled, ASA(Average Speed of Answer), AHT(Average Handle Time - call and after-work), AR (abandoned Rate), Conversion Rate (CR) Receiving, processing, and documenting orders, product pricing requests, product availability inquiries, order status request, billing inquiries, and complaints Escalating inquiries according to their urgency Trains and mentors team members Participates in training and mentoring of more inexperienced team members for E-comm channels Produces training documentation for managing key customers accounts, including contacts and account specific order processing E-comm channels Works with internal partners, Sales, Marketing, Product Management, and Manufacturing to address Customer Opportunities, sales quotes, and complaints Works with internal partners to manage Customer requests to ensure timely and accurate delivery of quotes and products Manages Customer inquiry resolution and communication processes, including addressing Customer escalations, updates, and resolutions within established timelines Education/Training/Experience 2 Years customer service experience required MS Office Suite experience required CRM Experience preferred Customer Service peer training experience preferred Customer escalations, problem solving and triage experience preferred Technology Familiarity with ERP/CRM Systems MS Office skills Excel and Word #zip EEO Employer - Veterans and IWD are strongly encouraged to apply Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing ************************. Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Acknowledgements & Consent American Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is: Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; and Conditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, satisfactory references, and other obligations ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing. I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal. I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause. I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doing so. If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at ************ x2300

**City:** Chicago **State/Province:** IL **Country:** United States **Division:** Corporate **Job ID:** 13956 Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams. Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. The hours will be 10:30-7 Monday-Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package. **Responsibilities:** + Responds to a minimum of 40 calls per day in an inbound call center. + Maintain a strong performance against established key performance indicators. + Input and modify customer orders in SAP system. + Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests. + Track order shipments and provide proof of delivery upon request. + Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments. + Process document requests. + Process credit and debit memo requests that fall within department policy. + Answer common product questions as first line of response. + Resolve transactional discrepancies and customer complaints. + Other duties as assigned. **Qualifications & Requirements:** + High School Diploma or GED. + Minimum 1 year experience in an inbound call center, preferred. + Effective verbal and written communication skills. + Basic computer skills and the ability to navigate company internal and external websites. + Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel. + Basic maintenance, repair and operational (MRO) product knowledge is preferred. + SAP experience, a plus. + Possesses entry-level problem solving kills. + Previous manufacturing/distribution and sales experience a plus. + Ability to maintain customer-focus and multi-task in a fast-paced environment. The hourly rate for this role is $21.50. Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

**City:** Chicago **State/Province:** IL **Country:** United States **Division:** Corporate **Job ID:** 13957 Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams. Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. The hours will be 10:30-7 Monday-Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package. **Responsibilities:** + Responds to a minimum of 40 calls per day in an inbound call center. + Maintain a strong performance against established key performance indicators. + Input and modify customer orders in SAP system. + Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests. + Track order shipments and provide proof of delivery upon request. + Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments. + Process document requests. + Process credit and debit memo requests that fall within department policy. + Answer common product questions as first line of response. + Resolve transactional discrepancies and customer complaints. + Other duties as assigned. **Qualifications & Requirements:** + High School Diploma or GED. + Minimum 1 year experience in an inbound call center, preferred. + Effective verbal and written communication skills. + Basic computer skills and the ability to navigate company internal and external websites. + Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel. + Basic maintenance, repair and operational (MRO) product knowledge is preferred. + SAP experience, a plus. + Possesses entry-level problem solving kills. + Previous manufacturing/distribution and sales experience a plus. + Ability to maintain customer-focus and multi-task in a fast-paced environment. The hourly rate for this role is $21.50. Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.