Lay health advocate job description

Calling all health and fitness advocates; we have a new store coming soon to Fife, WA! The top 3 most common comments we hear from our applicants is 1. I have always wanted to work here, 2. I love the positivity I feel from your employees, and 3. I love what this company is all about. Well if you've ever felt this way too, now is your chance! We are looking for 6 friendly, energetic and fast paced individuals for full-time and part-time positions to fill various shifts including mid-day and evening shifts on weekdays and weekends. Any employee hired prior to the store opening will be required to begin training promptly, which is expected to be conducted at another ECS location in surrounding areas therefore applicants are encouraged to have reliable transportation. Eligible applicants must be 18 years old or older and able to work 4-5 days per week. Please read below for further information on this position and how to apply.

As a Smoothie Barista you will be making delicious, high-quality, nutritious smoothies. We are also a health food / nutrition store therefore all employees are responsible for providing excellent retail service of nutrition supplements and health food snacks. You will also be responsible for maintaining a healthy and clean work environment, managing the cash register, and providing quality customer service. Desirable candidates will have a strong interest in health and fitness and the ability to promote healthy options to our customers. Candidates must also have the ability to engage in positive communication with customers and participate in keeping the workplace a positive and healthy environment for all employees. Barista experience is not required but is preferred. Applicants must be ready and available to begin working promptly upon job offer or within a 2-week period and must be available to complete our mandatory 2-week training period.

Applicants must be able to provide proof of eligibility to work in the United States, have a valid photo-identification card, and will be responsible for obtaining a valid Food Workers Card upon hire. Strongly desired candidates will have experience as a Barista or a Food & Beverage server. All candidates must be able and willing to work at least 4 days per week, and must be available for weekends and evenings, and some holidays. Monday-Friday and morning positions are not available at this time. Those hired will be provided with paid on-the-job training.

Interested applicants are encouraged to submit a letter of interest AND resume describing all work experience, why health and fitness is important to you, and your hours available for work. Please note, if your hours are strictly limited you may be overlooked if it appears you will be unavailable to work our regularly scheduled shift times. We encourage you to be reasonable and flexible with your availability. You may also apply in person by downloading and completing one of our employment application online at www.emeraldcitysmoothie.com. Completed applications may be dropped off at ECS locations at S. 38th St. in Tacoma, Bridgeport Way in Lakewood, or either location in Puyallup WA however please be sure to write "Fife" at the top of your application. Please do not call or email with additional questions regarding this position. Additional questions may be asked during interviews.

We also encourage all interested applicants to follow us on one of our Instagram accounts as this is likely where will be posting future hiring or opening interviews announcements: emeraldcitysmoothie\_fife, emeraldcitysmoothie\_lakewood, emeraldcitysmoothietacomasouth, emeraldcitysmoothie\_lacey, emeraldcitysmoothie\_meridian, and emeraldcitysmoothie\_puyallup - we do not hire for other emerald city smoothie locations.

Job Types: Full-time, Part-time
Pay: $14.75 - $17.00 per hour

Benefits:
* Employee discount
* Flexible schedule
* Paid sick time
* Paid training
Restaurant type:
* Fast casual restaurant
Shift:
* 4 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Every weekend
* Monday to Friday
* Rotating weekends
* Weekend availability

Work Location: One location

**OVERVIEW OF POSITION:**

**Responsible for welcoming and orienting prospective patients to care management services and coordinating delivery of quality services through appropriate data gathering and resource referrals. Acts as the primary point of contact to facilitate effective patient communication in support of the care management team to ensure continuity of care across the care continuum and improve patient outcomes.**

**____________________________________________________________________________________________________**

**ESSENTIAL FUNCTIONS:**

Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

**Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.**

**Serves as a primary point of contact between patient and health care team to anticipate and appropriately address patient questions and concerns.**

**Confirms patient understanding of primary care physician (PCP) assignment and educates patient on available tools, resources, appropriate and new services available.**

**Conducts patient outreach to facilitate patient understanding of healthcare systems and services through the use of standardized scripts including mailings of welcoming packages, needed materials and thank you letters.**

**Initiates data gathering through record review and telephonic outreach to complete timely and accurate documentation of appropriate care management forms for selected patient population.**

**Ensures timely outreach to selected patient population and provides hand-off to care manager.**

**Utilizes motivational interviewing techniques, facilitates communication with patient / caregiver for program engagement.**

**Ensures ongoing coordinated management of patient care with appropriate resource allocations, referrals and notifications that are purposeful, supportive and interconnected with team members.**

**Notifies care management team of patient requests, need for referral and facilitates referrals.**

**Facilitates the identification, recommendation and appropriate enrollment to care management programs, patient transportation and other community-based assistance or support programs for selected patient population.**

**Assists in care delivery through the provision of scripted health education and monitoring.**

**Expedites completion of necessary forms and paperwork, confirms mailings, receipt of pertinent mailed materials, coordinates and tracks outstanding government / plan obligations and notifies appropriate team members for follow ups.**

**Meets or exceeds productivity targets.**

**Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.**

**Performs additional duties as assigned.**

**EDUCATION:**

**One or two years of post-high school education or a degree from a two-year college.**

**Certified Medical Assistant (CMA) preferred.**

**EXPERIENCE:**

**_Minimum:_**

**Over 1 year and up to and including 3 years of experience in a healthcare setting.**

**_Preferred:_**

**Over 1 year of experience as a medical assistant or clinical administrative capacity with the organization.**

**KNOWLEDGE, SKILLS, ABILITIES:**

**Computer literate.**

**Basic Microsoft Office skills.**

**Ability to work with multiple computer platforms simultaneously.**

**Outstanding customer service skills.**

**Excellent verbal and written communication skills with ability to read, write, speak and understand English clearly.**

**Good critical thinking skills and resourcefulness.**

**Ability to problem-solve to effectively assist patient with issues and challenges.**

**Health literacy and cultural awareness skills to effectively coordinate patient centric care.**

**Basic understanding of managed care principles.**

**Understanding of Medicare and MediCal / Medicaid benefits.**

**Ability to concurrently perform multiple tasks.**

**Ability to manage workload and complete assigned tasks within designated timeframes.**

**Bilingual in English and needed language (based upon demographic needs of panel).**

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.

Welcome to The Jane Pauley Community Health Center! We are seeking professionals to join our *Outreach & Enrollment* team!
Our competitive employment offerings include:

*Have Balance: Investing in YOU*
* Office hours M-F, 8 a.m.-5 p.m.
* Medical, vision, and dental plans
* Generous vacation time
* 401K plan and match at 6%
* Paid life insurance plans
* Work anniversary recognition

*Be Supported: A Team-Based Approach*
* A support structure to care for diverse patient populations
* Opportunities to grow your skills, while improving our organization
* Direct access to and communication with executive leadership

*Change Lives: Caring for Our Communities*
* Federal and grant funding to help those who need it most
* Key partnerships with major health systems and local groups
* Commitment to diversity, equity, and inclusion in meeting needs of our patients and employees

*Job Summary: Health & Outreach Advocate*

The Health and Outreach Advocate will serve as a primary point of contact for patients and the
communities we serve in an ambulatory care setting.

Essential Duties and Responsibilities: Essential Duties include, but are not limited to the following:
* Work outreach events during traditional and non-traditional hours and locations
* Work collaboratively with all the different departments of the JPCHC organizations
* Meet with self-pay patients to discuss payment options and complete Sliding Fee Scale agreement
* Maintains high level of confidentiality while interacting with patients and clients with empathy and respect
* Research and resolve patient or client issues, including consulting with providers, plan administrators, and insurance companies
* Educate members on issues related to using the healthcare system and their specific government assistance plan
* Maintain HIPAA standards and confidentiality of protected health information
* Follow up with clients/patients who request in-person government assistance
* Follow through with Tele-Visit appointments (appointments where the consumer is at a separate location from where you are located)
* Answer the call center phones when needed to schedule clinical appts along with POC appts as needed
* Assist patients with applications for Medicaid programs and Marketplace coverage
* Process income information for the JPCHC Sliding Fee Scale applications
* Follow-Up with patients who miss scheduled appointments and offer to reschedule
* Assist patients with applications for various Prescription Assistance Programs
* Participate in outreach and education programs for the community, such as health fairs, screenings, and other events
* Assist with special projects and other duties as necessary and required

*Education and/or Experience: *
* High School Diploma or Equivalent required.
* Two years of previous experience in outreach navigation preferred
* Customer service experience required
* Must be willing to travel 50% of the time to different site locations
* Bi-Lingual/Multi-Lingual a plus
* Valid Indiana Driver's License and proof of auto insurance required
* Certified Indiana Navigator certification required within 90 days(s) of employment
* Certified Application Counselor certification required within 90 day(s) of employment

*_More about The Jane Pauley Community Health Center: _*

Join a rewarding place to make a difference.

Working at The Jane Pauley Community Health Center (JPCHC) is more than a job. It is a place to achieve work-life balance and join a collaborative team that makes a direct impact on our local communities in Central Indiana.

Our mission as a Federally Qualified Health Center (FQHC) is to promote a healthy community through the provision of accessible, respectful, and integrated healthcare with local partners to any and all individuals and families, regardless of insurance status. It is for this reason Indy's own Emmy-winning TV news personality Jane Pauley lends her name to our organization. Today, we are experiencing exciting growth to which you can lend your talents!

Invest your skills in changing lives and let us invest in you! Thank you for considering being part of our passionate team.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* No nights
* No weekends

COVID-19 considerations:
As a condition of employment, The Jane Pauley Community Health Center requires our staff to receive the COVID-19 vaccine or submit COVID-19 exemption request form and submit required documentation per JPCHC protocols.

Ability to commute/relocate:
* Shelbyville, IN 46176: Reliably commute or planning to relocate before starting work (Required)

Education:
* High school or equivalent (Required)

Work Location: One location