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Layaway associate skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Alexander Nagel Ph.D.

Below we've compiled a list of the most critical layaway associate skills. We ranked the top skills for layaway associates based on the percentage of resumes they appeared on. For example, 20.2% of layaway associate resumes contained sales floor as a skill. Continue reading to find out what skills a layaway associate needs to be successful in the workplace.

15 layaway associate skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how layaway associates use sales floor:

Managed merchandise upkeep; reviewed inventory and layaway list to ensure all products returned to sales floor.
Stocked dress shirts and briefcases on sales floor upon management request.

2. RTS

Here's how layaway associates use rts:

Attached labels to the RTS report for Loss Prevention Manager to review.
Store paperwork at the end of the day into folders such like; agreements, refunds and RTS.

3. Customer Satisfaction

Here's how layaway associates use customer satisfaction:

Assisted customers in the patio department maximizing customer satisfaction.
Increased customer satisfaction by continuously organizing merchandise to make it easier for customers to find the products they were looking for.

4. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how layaway associates use customer care:

Assisted customers placing items into layaway, customer care, stocked shelves, priced items, unloaded trucks, ect.

5. Customer Issues

Here's how layaway associates use customer issues:

Engaged in friendly conversation with customers to build customer relationships and assisted in handling and resolving customer issues and complaints.
Assisted in handing and resolving customer issues and complaints.

6. Credit Card Transactions

Here's how layaway associates use credit card transactions:

Handled cash and credit card transactions while engaging in conversation with the customer in effort to maintain/gain customer loyalty.
Adhered to policies in the processing of check and credit card transactions.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how layaway associates use customer service:

Provided excellent customer service - Organized layaway data - Stored all layaway merchandise in correct location
Provided customer service skills by assisting customers by answering questions and quickly locating merchandise

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how layaway associates use pos:

Used POS register and computer to use E-Commerce to create online orders and pick-ups.
Completed online orders using MyGofer software along with a POS system.

9. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how layaway associates use ran:

Completed orders placed online, counted inventory and balanced transactions ran through assigned register.
Contacted customers about their escrow accounts.Did filing, data entry, ran computer reports on late and cancelled lay-aways.

10. Front End

Here's how layaway associates use front end:

Helped reset movie and game modules on a weekly basis and acted as people greeter at front end of store.
Maintain visually appealing and effective displays for the front end of the store.

11. RMU

Here's how layaway associates use rmu:

Process online orders with and RMU or LRT scanner.

12. Issues Receipts

Here's how layaway associates use issues receipts:

Received payments on account and final payments for merchandise and issues receipts, using cash register.
Received payments and issues receipts on accounts.

13. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how layaway associates use service desk:

Service Desk Enter store items into a layaway contract.
Operate registor use locator to locate items put on and away lawaway items operated service desk for opening y closing the store

14. Customer Complaints

Here's how layaway associates use customer complaints:

Guaranteed positive customer experiences and resolved all customer complaints as well as processed merchandise returns and exchanges.
Answered the phone, discussing and resolving customer complaints.

15. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how layaway associates use stock shelves:

Register contracts, purchases, returns, make telephone calls for online orders, light cleaning, and stock shelves.
Stock shelves and maintain a neat department.

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What skills help Layaway Associates find jobs?

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What soft skills should all layaway associates possess?

Alexander Nagel Ph.D.

Assistant Professor, Assistant Chair, Art History and Museum Professions, Fashion Institute of Technology

Soft skills needed are flexibilities to adapt quickly to new opportunities, to be open to non-traditional career paths. Being organized and responsive to email correspondence, being friendly and kind, having empathy are values that will never be out of fashion. FIT is known for being home to "unconventional minds," and our students are super creative, engaged, and ready to take on challenges.

Do you want to know more?

List of layaway associate skills to add to your resume

The most important skills for a layaway associate resume and required skills for a layaway associate to have include:

Sales Floor
RTS
Customer Satisfaction
Customer Care
Customer Issues
Credit Card Transactions
Customer Service
POS
RAN
Front End
RMU

Issues Receipts
Service Desk
Customer Complaints
Stock Shelves
Customer Orders
Customer Inquiries
Cash Drawers
Stock Room
Bin Audits
Customer Merchandise
Customer Accounts

Quality Customer Service
Customer Transactions
Customer Assistance
Sales Transactions
Store Policies
Cash Registers
Product Assistance
Store Merchandise
Stock Merchandise

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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