Front Office Agent
Cleveland, OH jobs
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
Front Desk Agent | Towneplace Suites Upper Arlington
Upper Arlington, OH jobs
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Auto-ApplyPart-Time Receptionist
Ohio jobs
Receptionist (Environmental Learning Center) Rate: $12.00 Hourly | Part-Time (Non-Exempt) Pay Grade: PT |
Starting salary based on prior experience and education.
Location: Environmental Learning Center, Concord Twp., OH 44077 Position Description: Under the supervision of the Facilities Manager, the Receptionist is responsible for greeting visitors, answering phones, providing clerical support, assisting volunteers, and supporting daily operations at the Environmental Learning Center. This position assists with calendar management, mailings, rentals, supply ordering, and special event preparation. Must be flexible to work up to 28 hours per week, including weekends, weekdays, some evenings, and holidays.
Additional responsibilities include but are not limited to:
Greeting visitors and assisting callers and guests.
Answering phones, taking messages, and checking voicemail.
Training, coaching, and scheduling volunteers assisting with visitor services.
Preparing mailings and maintaining appointment calendars.
Assisting with booking and facilitating rentals.
Ordering and maintaining supplies.
Assisting with special event preparation.
Performing all other duties assigned by supervisor.
Minimum Qualifications:
High school diploma or equivalent required.
Associate degree in business, marketing, travel & tourism, parks & recreation, or related field preferred.
Experience in administrative, customer service, or visitor services roles preferred.
Some knowledge of native Ohio wildlife preferred.
Position Requirements:
Must be able to work an irregular schedule, including weekends and holidays.
Must be able to work independently and as part of a team.
Must be able to operate Park District vehicles and remain insurable under agency policy.
Pre-employment background check required.
Proficient with computers, web-based programs, email, and Microsoft Office.
Experience with database and point-of-sale systems preferred.
Benefits: Lake Metroparks offers a generous, comprehensive benefits package for part-time employees, including:
OPERS membership (Ohio Public Employees Retirement System)
Northeastern Ohio Inter-Museum Council Membership
Agency Discounts
Hotel Front Desk Agent
Troy, OH jobs
Join the Marriott Hotels & Resorts team as a Front Desk Associate for a career in hospitality. The brand-new SpringHill Suites is looking for Friendly and Energetic Front Desk Associates to join our hotel operations team in Troy, Ohio! Full-Time & Part-Time positions are available for 1st shift (7am-3pm), 2nd shift (3pm - 11pm), and 3rd shift (11pm-7am).
SpringHill Suites is looking for individuals with previous Marriott experience, familiar with FOSSE and the Marriott standards.
FRONT DESK GENERAL JOB DESCRIPTION:
Aggressive negotiating skills and creative selling abilities to close on business.
Ensures a high level of customer satisfaction.
Answering Phones.
Making, Changing, Assisting w/ Reservations.
Looking Up Directions on the Internet.
Promoting Rewards Program.
Creative Thinking.
Assisting Sales.
Creating Good Customer Relations.
Problem Solving.
Filling In Others Shifts As Needed.
Qualifications
FRONT DESK GENERAL JOB REQUIREMENTS:
Exceptional Customer Service Skills.
Strong communication skills, written and verbal.
Strong organizational skills.
Must be self-motivated and results-oriented.
Be comfortable working independently.
Excellent time management skills.
Able to have a flexible time schedule.
FOSSE Experience a Plus / Not Required.
Prior experience from Marriott hotels preferred / Not Required.
Basic Computer Skills.
Knowledge of Emailing a Plus / Not Required.
Energetic / Capable of Multi-Tasking.
Good with Following Up/Following Through.
Have Own Transportation / Be on Time.
Good Problem-Solving Skills.
This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.
Additional Information
WHAT WE CAN OFFER YOU:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Vision insurance
Marriott, Hilton, and IHG Hotel Discounts
Schedule:
8 hour shift
Monday to Friday
Nights as needed
On call
Rotating weekends
Hotel Front Desk Agent
Troy, OH jobs
Join the Marriott Hotels & Resorts team as a Front Desk Associate for a career in hospitality. The brand-new SpringHill Suites is looking for Friendly and Energetic Front Desk Associates to join our hotel operations team in Troy, Ohio! Full-Time & Part-Time positions are available for 1st shift (7am-3pm), 2nd shift (3pm - 11pm), and 3rd shift (11pm-7am).
SpringHill Suites is looking for individuals with previous Marriott experience, familiar with FOSSE and the Marriott standards.
FRONT DESK GENERAL JOB DESCRIPTION:
Aggressive negotiating skills and creative selling abilities to close on business.
Ensures a high level of customer satisfaction.
Answering Phones.
Making, Changing, Assisting w/ Reservations.
Looking Up Directions on the Internet.
Promoting Rewards Program.
Creative Thinking.
Assisting Sales.
Creating Good Customer Relations.
Problem Solving.
Filling In Others Shifts As Needed.
Qualifications
FRONT DESK GENERAL JOB REQUIREMENTS:
Exceptional Customer Service Skills.
Strong communication skills, written and verbal.
Strong organizational skills.
Must be self-motivated and results-oriented.
Be comfortable working independently.
Excellent time management skills.
Able to have a flexible time schedule.
FOSSE Experience a Plus / Not Required.
Prior experience from Marriott hotels preferred / Not Required.
Basic Computer Skills.
Knowledge of Emailing a Plus / Not Required.
Energetic / Capable of Multi-Tasking.
Good with Following Up/Following Through.
Have Own Transportation / Be on Time.
Good Problem-Solving Skills.
This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.
Additional Information
WHAT WE CAN OFFER YOU:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Vision insurance
Marriott, Hilton, and IHG Hotel Discounts
Schedule:
8 hour shift
Monday to Friday
Nights as needed
On call
Rotating weekends
Hotel Front Desk Agent
Independence, OH jobs
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - FRONT DESK AGENT
Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.
A TYPICAL DAY:
Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.
Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Support the goals of the hotel through teamwork and collaboration with all departments.
REQUIREMENTS:
Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
POTENTIAL CAREER PATH:
Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Auto-ApplyFitness Desk Rep (PT)
Hamilton, OH jobs
Job DescriptionDescription:
The Fitness Desk Representative is responsible for offering outstanding customer service, as well as monitoring of the strength and cardiovascular areas of the Fitness Center by providing safe and appropriate fitness information to Spooky Nook Sports members and guests. Position will include both weeknight (3-10pm) and weekend (7:00-7:00) shifts.
NOTE: Because this position will involve routine interaction with children, all candidates must successfully obtain the following clearances PRIOR to beginning employment:
Ohio BCI
FBI Fingerprint-based criminal history clearance.
If you do not already have these, please follow this link to begin the process of obtaining your clearances: ************************************************************** We recommend obtaining these as soon as possible to ensure your employment can begin promptly, as results may take up to 4 weeks to arrive. You must possess the “Employment” versions of each clearance and not the “Volunteer” versions.
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed.
As a Part-Time team member of the Nook, you will enjoy:
Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
1.5x your hourly rate of pay for holiday hours worked
35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
50% discount on Tuesdays at the Forklift and Palate Restaurant
35% off all Nook apparel
Discounts on birthday parties, personal training, event space rental, and more!
Discounts at participating local restaurants and businesses
Essential Job Functions
Welcome, assist and interact with members using the fitness center
Scan in members to the Fitness Center and verify membership
Demonstrate the proper technique on how to use the cardiovascular and strength training equipment
Test all cardiovascular and strength training equipment daily
Perform daily, weekly, and quarterly cleaning of member desk, cardiovascular, and strength training equipment
Take prospective members on facility tours and assist in the sale of memberships
Schedule member orientations and program design appointments for new members
Know and enforce all Fitness Center policies, procedures and rules in a consistent, fair and firm manner
Answer calls and emails directed to the Fitness Center
Maintain proper level of clean and folded towels, and other supplies such as water for fitness center members
All other duties as assigned
Requirements:
Basic Qualifications
Ohio BCI and FBI Fingerprint Criminal History Clearance: Must be dated within the past 5 years and specifically for employment (not volunteer). o NOTE: If you do not have already these clearances, you will be provided with instructions when an offer of employment is made. Results can take up to 4-6 weeks. Both clearances must be presented before employment can begin.
Must be 18 years of age or older
Minimum 6 months of experience in a customer service role
Current CPR/AED and First Aid Certifications
Dependable transportation to and from work
Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
Authorized to work in the United States
Preferred Qualifications
Fitness industry experience including working knowledge of fitness center equipment
Previous fitness sales experience
Highly dependable with a history of consistent attendance and punctuality
Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
Self-starting and motivated with the ability to work independently and take initiative
Ability to multi-task and balance multiple projects/duties at once
Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
Integrity: Trustworthy and honest; takes accountability when appropriate
Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
Ability to remain calm in tense or stressful situations
Integrity to safeguard confidential information
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
Experience communicating with individuals of diverse demographics
Demeanor to remain calm in tense or stressful situations
Initiative to work efficiently with minimal supervision
Working Conditions
Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 50 lbs occasionally.
Noise Level: The noise level in this environment is typically variable.
Hotel Front Desk Agent (PT - 2nd Shift)
Hamilton, OH jobs
Job DescriptionDescription:
The Hotel Front Desk Associate is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while always upholding a professional demeanor. Demonstrate good teamwork, working alongside of other front desk associates. This position reports to the Front Desk Supervisor and Front Office Manager.
This position will primarily work 2nd shift from 3pm-11pm. Weekend availability is a requirement for this position.
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed.
As a Part-Time team member of the Nook, you will enjoy:
Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
1.5x your hourly rate of pay for holiday hours worked
35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
35% off all Nook apparel
Discounts on birthday parties, personal training, event space rental, and more!
Discounts at participating local restaurants and businesses
Essential Job Functions
Greet, register, and assign rooms to guests
Issue room keys
Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.
Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions
Keep records of room availability and guest accounts
Compute bills, collect payments, and make change for guests
Make and confirm reservations
Post charges (such as room, food, telephone) to ledger
Make restaurant, transportation, or entertainment reservations, as well as arrange for tours
Sell a variety of seasonal tickets
Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
Answer, screen, and route outside calls
Supply information to callers and record messages
Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests
Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes
Record and set up all wake-up calls
Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests
All other duties assigned
Requirements:
Basic Qualifications
18 years of age or older
High School Diploma or equivalent
Dependable transportation to and from work
Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
Availability to work a flexible schedule that can include evenings, weekends, and/or holidays as needed
Integrity to safeguard confidential information
Authorized to work in the United States
Preferred Qualifications
Previous experience in a guest-focused environment
Highly dependable with a history of consistent attendance and punctuality
Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
Self-starting and motivated with the ability to work independently and take initiative
Ability to multi-task and balance multiple projects/duties at once
Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
Trustworthy and honest; takes accountability when appropriate
Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
Ability to remain calm in tense or stressful situations.
Experience communicating with individuals of diverse demographics
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
Bilingual in English and Spanish is a plus
Working Conditions
Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs occasionally.
Noise Level: The noise level in this environment is typically moderate.
Hotel Front Desk Agent
Beachwood, OH jobs
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - FRONT DESK AGENT
Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.
A TYPICAL DAY:
Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.
Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Support the goals of the hotel through teamwork and collaboration with all departments.
REQUIREMENTS:
Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
POTENTIAL CAREER PATH:
Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Auto-ApplyFront Desk Agent
Madison, OH jobs
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep front desk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of one (1) year in Front Desk Operations
In-depth knowledge of hotel Front Desk operations
Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
Front Desk Agent
Madison, OH jobs
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
* Greets guests as they arrive, focus on personal recognition
* Reviews arrival lists daily and assists in preparing and assembling welcome amenities
* Escort VIPs to room and check them in prior to arrival
* Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
* Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
* Keep front desk area clean and organized.
* Assisting with lobby activation as needed.
* Utilize proper procedures when handling guest PPI data.
* Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
* Attends promptly to guest needs and inquiries
* Perform various other duties as assigned
* Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
* Minimum of one (1) year in Front Desk Operations
* In-depth knowledge of hotel Front Desk operations
* Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
* Basic computer skills
* Ability to communicate effectively verbally and in writing
* Ability to exceed expectations of guests and team members
* Excellent time management skills
* The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
* Schulte Companies is an Equal Opportunity Employer.
Front Desk Agent | Hamilton Courtyard
Ohio jobs
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Auto-ApplyFront Desk Agent
Youngstown, OH jobs
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Poker Clerk - Part Time
Cleveland, OH jobs
Pay: $13.50 + tips (average tips rate is $5.00-$6.00/hour)
Role Responsibilities:
Acknowledges, greets and converses in English with customers who are actively playing Poker. Maintains a constant survey of tables and fills, as needed.
Takes set-ups to dealers as they are called for.
Seats customers on available Poker tables as directed by the Floor Supervisor.
Fills out appropriate paperwork.
Wipes down Poker tables and picks up dirty glasses and ashtrays from empty seats.
Performs other related duties as assigned.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:
Free Parking
Generous Paid Time Off Plan
Discounted Team Member Meals
Education Assistance up to $3,600 a year
401(k) Savings Plan and Match
Paid Breaks
Knowledge, Skills, & Abilities:
Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English.
Education & Experience Requirements:
High school diploma or GED
A minimum of one-year customer service experience in a position where there is direct customer contact preferred.
Must possess excellent customer relations and communication skills.
Must be mathematically inclined and able to pass a basic math assessment.
Must be willing to work any day of the week and any shift.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
Must be 21 years of age.
License Requirements:
Ability to obtain a Gaming Occupational License within the State of Ohio.
JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)
Front Desk/Host
Cleveland, OH jobs
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
* Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
* Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
* Reviews the cleanliness and organization of the Front Desk and Host station.
* Ensures all menus are stocked and properly cleaned and maintained.
* Checks for restocking of necessary supplies.
* Brings all areas up to standard.
* Discusses problem areas with Manager
* Conducts merchandise inventory during and after shift, if applicable.
* Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
* Notifies Manager of any Guest that is perceived to be unhappy.
* Assists other Team Members as needed or as business dictates
* Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
* Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
* Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
* Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
* Delivers silverware as Guests are seated.
* Makes timely and accurate calculations of bill transactions.
* Greets and assists Guests efficiently and with a smile while processing transactions.
* Is responsible for the reconciliation of any monies from their banks.
* Completes "To Go" order transactions for Guests and ensures accuracy.
* Sells merchandise from the Front Desk, if applicable.
* Must be friendly and able to smile frequently.
* Restaurant, retail, or cashier experience preferred, but not required.
* Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
* Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
* Must demonstrate ability to read and communicate in English.
* Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
* Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
* Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
* Work days, nights, and/or weekends as required.
* Work in noisy, fast paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
10.7
* 14.5
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyFront Desk & Reservations
Akron, OH jobs
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!
Job Summary
The Front Desk Staff is responsible for providing exceptional customer service and supporting front desk operations. This may include handling inquiries, checking in/out members and guests, as well as completing administrative tasks. The Front Desk Staff is dedicated to offering a warm welcome and a fond farewell to all members and guests, ensuring a positive and professional experience.
Reporting Structure
• Reports to the Front Desk Supervisor or other position(s) depending on the structure of the club
Day to Day
• Greet members and guests with a warm, professional demeanor upon arrival and departure.
• Handle inquiries and provide information about club amenities, services, and events.
• Assist with special requests, ensuring a positive experience for all members and guests.
• Manage the check-in and check-out process for members and guests efficiently.
• Verify membership status, collect fees, and issue access cards or keys as needed.
• Maintain accurate records of member and guest visits.
• Monitor and ensure that the front desk area and lobby are clean, organized, and wellmaintained.
• Report any maintenance or safety issues to the appropriate personnel.
• Ensure that all club policies and procedures are followed by members and guests.
• Answer and direct phone calls, emails, and other communications to the appropriate departments.
• Schedule and confirm appointments or reservations for club facilities and services.
• Process payments and handle cash or credit transactions accurately.
Additional Duties
• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.
About You
Required
• High school diploma or equivalent.
Preferred
• Previous experience in customer service or front desk role in a golf and country club or fitness center setting.
• Strong interpersonal and communication skills, with a friendly and professional demeanor.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Proficiency in using office equipment, such as computers, telephones, and reservation systems.
• Basic knowledge of club operations and amenities is a plus.
Physical Requirements
• General Activity: Frequent sitting, standing, walking, and driving
• Environmental Exposure: Occasional exposure to temperature changes, dust, fumes, or gases
• Physical Actions: Squatting, kneeling, reaching, grasping, twisting, and bending
• Lifting: Ability to lift, carry, push, or pull up to 100 lbs. on occasion • Sensory Requirements: Talking, hearing, and seeing
Primary Tools/Equipment
• Computer
• Office Supplies
Work Schedule
• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.
What We Offer
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (
time off as required by applicable law is also provided for part time team members
)
Want to learn more? Visit *********************** for full details.
Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
Auto-ApplyFront Desk/Host
Cincinnati, OH jobs
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
* Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
* Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
* Reviews the cleanliness and organization of the Front Desk and Host station.
* Ensures all menus are stocked and properly cleaned and maintained.
* Checks for restocking of necessary supplies.
* Brings all areas up to standard.
* Discusses problem areas with Manager
* Conducts merchandise inventory during and after shift, if applicable.
* Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
* Notifies Manager of any Guest that is perceived to be unhappy.
* Assists other Team Members as needed or as business dictates
* Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
* Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
* Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
* Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
* Delivers silverware as Guests are seated.
* Makes timely and accurate calculations of bill transactions.
* Greets and assists Guests efficiently and with a smile while processing transactions.
* Is responsible for the reconciliation of any monies from their banks.
* Completes "To Go" order transactions for Guests and ensures accuracy.
* Sells merchandise from the Front Desk, if applicable.
* Must be friendly and able to smile frequently.
* Restaurant, retail, or cashier experience preferred, but not required.
* Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
* Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
* Must demonstrate ability to read and communicate in English.
* Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
* Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
* Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
* Work days, nights, and/or weekends as required.
* Work in noisy, fast paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
* Compensation is from $10.45 - $11.95 per hour
Salary Range:
10.45
* 11.95
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyHost / Front Desk
Toledo, OH jobs
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
* Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
* Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
* Reviews the cleanliness and organization of the Front Desk and Host station.
* Ensures all menus are stocked and properly cleaned and maintained.
* Checks for restocking of necessary supplies.
* Brings all areas up to standard.
* Discusses problem areas with Manager
* Conducts merchandise inventory during and after shift, if applicable.
* Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
* Notifies Manager of any Guest that is perceived to be unhappy.
* Assists other Team Members as needed or as business dictates
* Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
* Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
* Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
* Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
* Delivers silverware as Guests are seated.
* Makes timely and accurate calculations of bill transactions.
* Greets and assists Guests efficiently and with a smile while processing transactions.
* Is responsible for the reconciliation of any monies from their banks.
* Completes "To Go" order transactions for Guests and ensures accuracy.
* Sells merchandise from the Front Desk, if applicable.
* Must be friendly and able to smile frequently.
* Restaurant, retail, or cashier experience preferred, but not required.
* Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
* Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
* Must demonstrate ability to read and communicate in English.
* Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
* Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
* Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
* Work days, nights, and/or weekends as required.
* Work in noisy, fast paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
10.7
* 14.5
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyFront Desk Supervisor
Port Clinton, OH jobs
Catawba Island Club (CIC) is a full service private Club resort with hotel rooms, 18 hole golf course, tennis courts, marina, retail shop, fitness center, dining rooms, banquet rooms, patio dining, indoor and outdoor bars, pools. CIC has been a family owned business since 1967 and has earned a strong reputation for creating outstanding experiences for our members and guests. If you are looking for a place to learn and grow while demonstrating your great customer service and management skills, we want to hear from you!
Position Summary: This position is one within a team of staff which provides accurate and detailed information efficiently for members and their guests concerning all aspects of club amenities and events. The first priority is guest happiness and satisfaction through customer service. This position requires you to be mobile and have a great phone presence to assist members and guests of CIC. You will work alongside various different staff members so being a team player is a must! 3-5 years of experience in Administrative roles or Front Desk Customer Service rolls is required.
Front Desk/Host
Niles, OH jobs
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
* Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
* Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
* Reviews the cleanliness and organization of the Front Desk and Host station.
* Ensures all menus are stocked and properly cleaned and maintained.
* Checks for restocking of necessary supplies.
* Brings all areas up to standard.
* Discusses problem areas with Manager
* Conducts merchandise inventory during and after shift, if applicable.
* Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
* Notifies Manager of any Guest that is perceived to be unhappy.
* Assists other Team Members as needed or as business dictates
* Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
* Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
* Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
* Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
* Delivers silverware as Guests are seated.
* Makes timely and accurate calculations of bill transactions.
* Greets and assists Guests efficiently and with a smile while processing transactions.
* Is responsible for the reconciliation of any monies from their banks.
* Completes "To Go" order transactions for Guests and ensures accuracy.
* Sells merchandise from the Front Desk, if applicable.
* Must be friendly and able to smile frequently.
* Restaurant, retail, or cashier experience preferred, but not required.
* Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
* Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
* Must demonstrate ability to read and communicate in English.
* Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
* Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
* Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
* Work days, nights, and/or weekends as required.
* Work in noisy, fast paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
* Compensation is from $10.45 - $12 per hour
Salary Range:
10.45
* 12
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-Apply