LCI Holdings, Inc jobs in Durham, NC

ABOUT LCI The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE Perform daily customer service functions. LOCATION AND SCHEDULE Monday-Friday 7:30 AM - 4 PM KEY RESPONSIBILITIES Provide excellent customer service to customers and partners. Assist department in meeting customer service goals and service level agreements. Processing incoming orders for the department. Track and issue credits for customer returns. Answer and manage incoming emails and calls while being able to respond to customer requests and/or complaints in a professional manner. Maintain accurate records of customer interactions and service. Utilize reference materials to assist and resolve any inquiries. Assist the team with projects. Maintain the strictest confidentiality and privacy of customer and agency information. All other duties as assigned by Manager or Supervisor. QUALIFICATIONS High School graduate with additional training in customer service or one-year equivalent work experience. Two years of experience in customer service, customer support, or a related field. Must be proficient with Windows 10 and the Chrome browser and have basic computer skills. Able to multitask and use multiple computer programs at the same time. Excellent interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management, verbally and in writing. Demonstrated proficiency with Microsoft Office skills, especially Excel. Customer-focused with the ability to actively listen, utilize critical thinking, problem-solving and reading comprehension skills to effectively resolve issues. Strong time management and prioritization skills. If applicable, demonstrated proficiency in use of Assistive Technology required with either JAWS and/or Zoom Text for visual adaptation. Why LCI? Purpose-driven company driven by principles, not profit Reach your highest potential: upward mobility, rewarded through hard work Competitive salary and compensation Basic Life Insurance at no cost to the employee 401(k) with match and Surplus-Sharing Plans Health, Dental, and Vision Insurance Ten paid holidays annually Paid Time Off (PTO) On-site Health and Wellness program Employee Assistance Program (EAP) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) #CustomerService #AbilityOne #BVI

ABOUT LCI The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE The Specialist, Quality Assurance is responsible for performance of Batch Record Review and Disposition function for LCI. Within that function, assure compliance with laws and regulations and in a manner consistent with best practices and applicable guidance. Responsible for performing and managing activities related to GMP document review and disposition of commercial products. This includes related activities at third-party contractors including the oversight of validation, change control, investigations and CAPA activities related to LCI products. LOCATION AND SCHEDULE Durham, NC Monday-Friday 8:30 AM - 5 PM KEY RESPONSIBILITIES Batch Review and disposition: Act as primary point of contact with third-party contract manufacturers, laboratories, suppliers, etc. to coordinate completion of all third-party records (deviations, CAPA, Change Controls, Complaints, Validation, QC test results, etc.) associated with release of LCI batches. Review and approve Master Batch Records. Perform the review of records and determine disposition of: Medical Devices Packaged/Labeled Medical Devices Clinical Product Investigations and CAPAs. Perform the review of Testing Specifications. Validation Coordinate and monitor validation activities. Provide support during regulatory inspections of GMP Contractors and LCI facilities. Assist in performing inspection readiness activities. Review Quality Agreements. Maintain current understanding of laws & regulations applicable to the pharmaceutical/biotechnology industry. Provide updates to Manager, BioMed Operations. QUALIFICATIONS Bachelor's Degree in a life science-related discipline or equivalent work experience. Minimum of 3 years of GMP quality assurance experience, including hands-on experience in Quality Operations, batch record review, disposition, and/or validation. Experience in working with third-party contract manufacturers, laboratories, and packagers. Knowledge of pharmaceutical industry regulatory requirements. High level of familiarity with practices needed to maintain compliance in the areas of batch record review, disposition, and validation and an ability to assess risk and develop solutions. Ability to exercise strong risk-based business judgment. Ability to collaboratively with a high sense of teamwork across diverse functions, operate independently and build strong networks throughout the corporate organization. Demonstrated ability to work with high integrity and an unwavering commitment to our corporate value of Quality. Works in a transparent and open manner in all aspects of the role and in all aspects of managing partnerships and relationships both internally and externally Good investigation and monitoring skills. Current knowledge of QC testing methods. Attention to detail and implementation of good documentation and GMP processes is essential. Excellent communication skills required and must be computer literate. Ability to effectively communicate with all levels of employees and external business associates, comfortable creating and delivering presentations. Why LCI? Purpose-driven company driven by principles, not profit Reach your highest potential: upward mobility, rewarded through hard work Competitive salary and compensation Basic Life Insurance at no cost to the employee 401(k) with match and Surplus-Sharing Plans Health, Dental, and Vision Insurance Ten paid holidays annually Paid Time Off (PTO) On-site Health and Wellness program Employee Assistance Program (EAP)

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: * EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. * BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. * SERVE: Many of our products are sold directly to the federal government. We were pioneers of "base supply centers," stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. * SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE The Benefits Manager is directly responsible for the administration, searching, evaluating, and open enrollment of the benefit plans and programs. Plans, organizes and supervises the benefit administration and wellness plan. Ensures that all employee benefit programs, policies, and procedures are followed and stay within compliance with federal and local laws. LOCATION AND SCHEDULE Durham, NC- Hybrid Monday-Friday 7:30 AM - 4 PM Occasional Travel. KEY RESPONSIBILITIES * Responsible for the annual research, analysis, administration, and evaluation of our corporate benefit plans and programs. * Act as a resource and advisor to employees on all areas HR benefits and wellness activities. * Create, plan and coordinate an annual wellness calendar. * Support HR benefit processes and procedures to ensure accurate, timely and consistent customer service delivery to employees. * Ensure a smooth Open Enrollment experience annually to all eligible employees. * Responsible for the file feeds, system set up, and necessary files for Open Enrollment. * Identify process improvement possibilities and participate in improvement efforts, sharing best practices and ideas across benefits administration. * Foster teamwork and a positive work environment through frequent collaboration with other HR team members, HR Compliance Manager and Payroll department in promoting benefit best practices. * First point of contact for employees and HRGs with benefit and/or leave questions. * Recommends, implements and maintains a benefit strategy. * Manages team schedules, ensuring compliance with company policy and employee's benefit needs. * Administers employee benefits programs and leaves. * Oversee and maintain all employee leaves, including but not limited to weekly reports on leave of absence, employee leave records, processes of approval of leaves, and benefit administration during approved leaves. * Ensures compliance with all federal, state and local employment laws. * Responsible for maintaining weekly benefit reports and KPI's for the employee benefit programs. * Other duties as assigned. QUALIFICATIONS * Bachelor Degree or years of equivalent experience in HR. * HR Certification required - PHR or SHRM-CP minimum. * Two - Three years in a HR benefits role. * Training in Affirmative Action, EEOC Guidelines, FLSA, USERRA, etc. * Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping. * Excellent communication skills required. * Interpersonal and coaching skills and practice a high level of confidentiality. Why LCI? * Purpose-driven company driven by principles, not profit * Reach your highest potential: upward mobility, rewarded through hard work * Competitive salary and compensation * Basic Life Insurance at no cost to the employee * 401(k) with match and Surplus-Sharing Plans * Health, Dental, and Vision Insurance * Ten paid holidays annually * Paid Time Off (PTO) * On-site Health and Wellness program * Employee Assistance Program (EAP)

LC Industries Production Supervisor The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: * EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. * BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. * SERVE: Many of our products are sold directly to the federal government. We were pioneers of "base supply centers," stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. * SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE Supervises and coordinates activities of production workers. Determines work procedures, prepares work schedules, and expedites workflow. Issue written and oral instructions to production workers and maintain attendance records and appropriate product/production records. LOCATION AND SCHEDULE Durham, NC - Onsite Monday- Friday 7:00 AM 4:00 PM KEY RESPONSIBILITIES * Determine work procedures, prepare work schedules, and expedite workflow. * Issues written and oral instructions to production workers and ensures that employees have clear goals and responsibilities. * Examines work for exactness, neatness, and conformance to policies and procedures. * Maintain attendance and production records. * Study and standardize procedures to improve the efficiency of subordinates. * Maintain harmony among workers and resolve grievances. * Work with Plant Manager to ensure that orders are completed accurately and on time. * Must be able to meet safety/housekeeping, quality, and production goals. * Direct training and indoctrination of workers to improve work performance and acquaint workers with company policies and procedures. * Prepare composite reports from individual reports of subordinates. * Requisition tools and supplies required for operations. * Maintain reasonable inventory control on raw materials, work in process, and finished goods. * Interpret company policies to workers and enforce safety regulations. * Interpret specifications and job orders to workers, and assign duties. * Maintain time worked records and submit to payroll weekly. * Estimate, requisition, and inspect materials. * Report machine and equipment malfunctions to maintenance personnel. * Work overtime as required. * Maintains a regular and reliable level of attendance. * Interacts with co-workers cooperatively and professionally. * Adheres to company policies and procedures. * Other duties may be assigned. QUALIFICATIONS A minimum of 2 to 5 years of manufacturing supervision experience and a working knowledge of Microsoft Office Excel, Word, and Outlook Why LCI? * Purpose-driven company driven by principles, not profit * Reach your highest potential: upward mobility, rewarded through hard work * Competitive salary and compensation * Basic Life Insurance at no cost to the employee * 401(k) with match and Surplus-Sharing Plans * Health, Dental, and Vision Insurance * Ten paid holidays annually * Paid Time Off (PTO) * On-site Health and Wellness program * Employee Assistance Program (EAP)

ABOUT LCI The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE The Coordinator, AP under general direction, serves as liaison with departments and vendors to provide timely processing and quality assurance of voucher disbursements; verifies supporting documentation; coordinates print cycles, follow-up activities, and problem resolution; maintains and files voucher records and files. LOCATION AND SCHEDULE Durham, NC- Hybrid Monday-Friday 7:30 AM - 4 PM KEY RESPONSIBILITIES Verify invoices by matching item descriptions, quantities and prices to original purchase orders, confirming receipt of goods and posting into the accounting system for payment. Processing invoices in a timely manner in order to take advantage of all vendor discounts. Review daily/weekly exception reports and work closely with Purchase Order user group to resolve issues. Processing checks for payment, including matching invoices to the checks prior to signature and disbursing checks after they have been signed. Significant communication with LCI vendors and suppliers to resolve purchasing/shipping/receiving issues related to inventory. Research vendor/supplier issues including credit memos and outstanding balances for monthly statements. Maintain files for A/P Records. Perform other duties as assigned. QUALIFICATIONS Bachelors degree; equivalent combination of education and experience may be substituted for the degree. Two years work experience in a related position. Knowledge of accounting and purchasing. Ability to interpret accounts and records. Ability to manage multiple tasks and maintain schedules. Knowledge of automated ERP systems and MSOffice. Good verbal and written communication skills. Why LCI? Purpose-driven company driven by principles, not profit Reach your highest potential: upward mobility, rewarded through hard work Competitive salary and compensation Basic Life Insurance at no cost to the employee 401(k) with match and Surplus-Sharing Plans Health, Dental, and Vision Insurance Ten paid holidays annually Paid Time Off (PTO) On-site Health and Wellness program Employee Assistance Program (EAP)

MANUFACTURING OPERATIONS ANALYST ABOUT LCI The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE Responsible for analyzing data to improve the manufacturing operations. Will work with the Director of Manufacturing and the Plant Managers to implement changes to improve Manufacturing's financial and performance results defined by LCIs mission. LOCATION AND SCHEDULE Durham, NC Monday-Friday 7:30 AM - 4 PM KEY RESPONSIBILITIES Work with Plant Managers to ensure smooth operations of Manufacturing, instilling LCI's mission and mindset to constantly improve. Review Margin Reports daily/weekly to identify areas for manufacturing improvement and also areas where selling price needs review. Work with various departments to do Product Development Plans (PDP) to analyze the overall cost. Through this process, review current BOMs and Routes for any modifications and for new items, structure the new BOMs and Routes per the PDP. Review information with the Plant Manager. Ensure consistent structure throughout all plants. Ensure weekly cost rolls are being done so managed cost is being updated when deemed necessary, due to significant price or labor changes. Analyze product lines for proper set up for employees, ensuring that LCI's Mission is considered, profitable, and recommend improvements. Champion for continuous improvement. Schedule and assist with annual inventories and all necessary documentation. Provide results to Director of Manufacturing. Identify potential problem areas based on the results. Assist with improving accuracy of inventory through investigation of BOM usage, damage, and scrap. Assist with training supervisors on inventory and production planning. In conjunction with site designees review prepared Analysis Reports to determine slow moving or obsolete inventory. Review items and recommend best disposition, disposition being, working with Sales for other opportunities, repurpose, sell as is at a reduced price, or discard. Assist with Capital Budgeting and also with justifications for CEPs throughout the year. Work with Director of Manufacturing and Plant Managers to improve Standard Operating Procedures. Monitor reports such as inventory, adjustments, margin, sales orders, aging transfers, production orders, ensure all sales are allocated to the correct location, etc. AX super user, understand and assist with training various area, such as shipping, receiving, production order entry and review, and various other daily tasks needed to successfully manage a facility. Assist with special projects and assist when gaps arise. All other duties as assigned. QUALIFICATIONS Five to seven years manufacturing experience, college graduate preferred. Good time management skills, engineering/technical background a plus. Written and oral communication with Director of Manufacturing, Plant Managers, Sales, Product Development, Pricing and Contracts, QSE and various corporate managers and employees. Extensive manufacturing knowledge. Advance computer skills (especially Excel). Attention to detail. Strong cognitive skill, including problem analysis, decision making, financial and quantitative analysis, and inventory management expertise. Why LCI? Purpose-driven company driven by principles, not profit Reach your highest potential: upward mobility, rewarded through hard work Competitive salary and compensation Basic Life Insurance at no cost to the employee 401(k) with match and Surplus-Sharing Plans Health, Dental, and Vision Insurance Ten paid holidays annually Paid Time Off (PTO) On-site Health and Wellness program Employee Assistance Program (EAP)

ABOUT LCI The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE Facilitate the performance of the major production functions in assigned department. LOCATION AND SCHEDULE Durham, NC Monday-Friday 7:30 AM - 4 PM KEY RESPONSIBILITIES Must be able to communicate with manager and co-workers. As specifically directed by Dept. Supervisor. Direct supervision consists of checks by the Department Supervisor during each shift. QUALIFICATIONS Some education with basic reading and math skills. Ability to collect and electronically enter production numbers. Perform and train others to complete all tasks in the assembly side of assigned department. Assist as needed to meet production goals. Ensure work instructions and other company policies are adhered to. Cover any areas necessary during employee absences. Work with Supervisor to verify quality product is produced in efficient manner. Will cover for supervisor in his/her absence, excludes disciplinary actions and time approval. Requires the ability to stand and walk for the entire shift. Requires the ability to perform all jobs in the assigned area. Requires the ability to bend from the waist to retrieve raw materials from pallets at ground level. Must be able to lift up to 75lb. repeatedly throughout shift. Must be able to reach high enough to carry product overhead as necessary. Must be able to effectively communicate standard methods to complete all area tasks. Must be able to gather and report production numbers and other data for system entry. Other duties as assigned. Why LCI? Purpose-driven company driven by principles, not profit Reach your highest potential: upward mobility, rewarded through hard work Competitive salary and compensation Basic Life Insurance at no cost to the employee 401(k) with match and Surplus-Sharing Plans Health, Dental, and Vision Insurance Ten paid holidays annually Paid Time Off (PTO) On-site Health and Wellness program Employee Assistance Program (EAP)

Material Handler I, Distribution The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: * EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. * BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. * SERVE: Many of our products are sold directly to the federal government. We were pioneers of "base supply centers," stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. * SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE To perform assigned duties that supports the warehouse goals. LOCATION AND SCHEDULE Durham, NC Monday-Friday 6:00 AM - 2:30 PM No Travel Required KEY RESPONSIBILITIES * Receive & put-away of inventory * Pick, pack, and process orders * Stage & load orders * Inventory & order auditing; including cycle counts * Operate powered and manual material handling equipment. * Maintain a clean & safe work environment inside and outside of the facilities * Perform Quality Assurance Audits * All other duties as assigned QUALIFICATIONS * Must be able to effectively communicate with supervisor and other team members. * High School Graduate or equivalent. * Forklift Certification, RF and pick to voice experience preferred. * One year work experience in a warehouse environment and intermediate computer skills to include internet. * While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel or crouch. Bi-manual dexterity required. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 75 pounds. Why LCI? * Purpose-driven company driven by principles, not profit * Reach your highest potential: upward mobility, rewarded through hard work * Competitive salary and compensation * Basic Life Insurance at no cost to the employee * 401(k) with match and Surplus-Sharing Plans * Health, Dental, and Vision Insurance * Ten paid holidays annually * Paid Time Off (PTO) * On-site Health and Wellness program * Employee Assistance Program (EAP)

ABOUT LCI The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE Facilitate the performance of the major production functions in assigned department. LOCATION AND SCHEDULE Durham, NC Monday-Friday 7:00 AM - 4 PM KEY RESPONSIBILITIES Must be able to communicate with manager and co-workers. As specifically directed by Dept. Supervisor. Direct supervision consists of checks by the Department Supervisor during each shift. QUALIFICATIONS Some education with basic reading and math skills. Ability to collect and electronically enter production numbers. Perform and train others to complete all tasks in the assembly side of assigned department. Assist as needed to meet production goals. Ensure work instructions and other company policies are adhered to. Cover any areas necessary during employee absences. Work with Supervisor to verify quality product is produced in efficient manner. Will cover for supervisor in his/her absence, excludes disciplinary actions and time approval. Requires the ability to stand and walk for the entire shift. Requires the ability to perform all jobs in the assigned area. Requires the ability to bend from the waist to retrieve raw materials from pallets at ground level. Must be able to lift up to 75lb. repeatedly throughout shift. Must be able to reach high enough to carry product overhead as necessary. Must be able to effectively communicate standard methods to complete all area tasks. Must be able to gather and report production numbers and other data for system entry. Other duties as assigned. Why LCI? Purpose-driven company driven by principles, not profit Reach your highest potential: upward mobility, rewarded through hard work Competitive salary and compensation Basic Life Insurance at no cost to the employee 401(k) with match and Surplus-Sharing Plans Health, Dental, and Vision Insurance Ten paid holidays annually Paid Time Off (PTO) On-site Health and Wellness program Employee Assistance Program (EAP)