A lead agent is one who provides exemplary service to customers, ensuring that they receive the best type of experience with their company. Similar to regular agents, they provide basic customer care to customers, but typically perform higher-level duties in that regard.
For example, they may be the ones to deal with complicated client issues and placate irate customers when other agents cannot. They may also perform supervisory tasks, such as monitoring agent performance, conducting training sessions, and providing guidance to other agents. Furthermore, they typically work closely with supervisors and managers to ensure the optimal performance of the team.
A high school diploma or GED is the general requirement for this role. Employers tend to focus more on applicants' experience levels and skills instead of educational attainment. Hence, anyone who aspires to be a lead agent must display exemplary communication skills (both written and verbal), customer service skills, and people management skills. An aptitude for leadership and operational strategy is also a plus.
A lead agent makes around $40,000 a year, which may not include incentives and commissions. In terms of job progression, lead agents usually strive for higher positions on the sales team, such as supervisors and managers.
There is more than meets the eye when it comes to being a lead agent. For example, did you know that they make an average of $14.46 an hour? That's $30,085 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 48,300 job opportunities across the U.S.
There are certain skills that many lead agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, initiative and self-confidence.
If you're interested in becoming a lead agent, one of the first things to consider is how much education you need. We've determined that 41.4% of lead agents have a bachelor's degree. In terms of higher education levels, we found that 4.0% of lead agents have master's degrees. Even though some lead agents have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a lead agent. When we researched the most common majors for a lead agent, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on lead agent resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a lead agent. In fact, many lead agent jobs require experience in a role such as customer service representative. Meanwhile, many lead agents also have previous career experience in roles such as agent or sales associate.