What is a Lead Agent

A lead agent is one who provides exemplary service to customers, ensuring that they receive the best type of experience with their company. Similar to regular agents, they provide basic customer care to customers, but typically perform higher-level duties in that regard.

For example, they may be the ones to deal with complicated client issues and placate irate customers when other agents cannot. They may also perform supervisory tasks, such as monitoring agent performance, conducting training sessions, and providing guidance to other agents. Furthermore, they typically work closely with supervisors and managers to ensure the optimal performance of the team.

A high school diploma or GED is the general requirement for this role. Employers tend to focus more on applicants' experience levels and skills instead of educational attainment. Hence, anyone who aspires to be a lead agent must display exemplary communication skills (both written and verbal), customer service skills, and people management skills. An aptitude for leadership and operational strategy is also a plus.

A lead agent makes around $40,000 a year, which may not include incentives and commissions. In terms of job progression, lead agents usually strive for higher positions on the sales team, such as supervisors and managers.

There is more than meets the eye when it comes to being a lead agent. For example, did you know that they make an average of $14.46 an hour? That's $30,085 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 48,300 job opportunities across the U.S.

What Does a Lead Agent Do

There are certain skills that many lead agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, initiative and self-confidence.

How To Become a Lead Agent

If you're interested in becoming a lead agent, one of the first things to consider is how much education you need. We've determined that 41.4% of lead agents have a bachelor's degree. In terms of higher education levels, we found that 4.0% of lead agents have master's degrees. Even though some lead agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a lead agent. When we researched the most common majors for a lead agent, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on lead agent resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a lead agent. In fact, many lead agent jobs require experience in a role such as customer service representative. Meanwhile, many lead agents also have previous career experience in roles such as agent or sales associate.

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Average Salary for a Lead Agent

Lead Agents in America make an average salary of $30,085 per year or $14 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $22,000 per year.
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Lead Agent Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Lead Agent. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Lead Agent Resume

At Zippia, we went through countless Lead Agent resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Lead Agent Resume Examples And Templates

Lead Agent Demographics

Lead Agent Gender Statistics


51.5 %


43.5 %


5.0 %

Lead Agent Ethnicity Statistics


70.2 %

Hispanic or Latino

15.2 %

Black or African American

8.1 %

Lead Agent Foreign Languages Spoken Statistics


64.5 %


11.8 %


3.2 %
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Lead Agent Education

Lead Agent Majors

29.8 %

Lead Agent Degrees


41.4 %


23.0 %

High School Diploma

21.2 %

Top Colleges for Lead Agents

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

2. Boston University

Boston, MA • Private

In-State Tuition

3. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition

4. Howard University

Washington, DC • Private

In-State Tuition

5. SUNY College at Oswego

Oswego, NY • Private

In-State Tuition

6. Stanford University

Stanford, CA • Private

In-State Tuition

7. Baylor University

Waco, TX • Private

In-State Tuition

8. University of Louisiana at Lafayette

Lafayette, LA • Private

In-State Tuition

9. Ball State University

Muncie, IN • Private

In-State Tuition

10. Butler University

Indianapolis, IN • Private

In-State Tuition
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Top Skills For a Lead Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 50.8% of lead agents listed communication on their resume, but soft skills such as analytical skills and initiative are important as well.

  • Communication, 50.8%
  • Outbound Calls, 11.7%
  • Procedures, 8.2%
  • Customer Care, 5.2%
  • Customer Service, 4.4%
  • Other Skills, 19.7%
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Updated August 18, 2021