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Lead agent education requirements
Updated January 8, 2025
4 min read
There are several educational requirements to become a lead agent. Lead agents usually study business, criminal justice, or communication. 41% of lead agents hold a bachelor's degree, and 23% hold an associate degree. We analyzed 2,607 real lead agent resumes to see exactly what lead agent education sections show.
The most common colleges for lead agents are the University of Phoenix and the University of Phoenix.
There are also many online lead agent courses to help get the education required to be a lead agent.
What education do you need to become a lead agent?
What degree do you need to be a lead agent?
- Bachelor's, 41%
- Associate, 23%
- High School Diploma, 21%
- Diploma, 6%
- Other Degrees, 9%
What should I major in to become a lead agent?
- Business, 30%
- Criminal Justice, 9%
- Communication, 5%
- Other Majors, 51%
Most common colleges for lead agents
| Lead agent common college | Percentages |
|---|---|
| University of Phoenix | 17.93% |
| Miami Dade College | 10.34% |
| Arizona State University | 7.59% |
| Florida International University | 6.90% |
| DeVry University | 4.83% |
Best majors for lead agents
| Rank | Major | Percentages |
|---|---|---|
| 1 | Business | 29.8% |
| 2 | Criminal Justice | 8.9% |
| 3 | Communication | 5.4% |
| 4 | Hospitality Management | 5.0% |
| 5 | General Studies | 4.7% |
Best colleges for lead agents
The best colleges for lead agents are University of Pennsylvania, Stanford University, and Northwestern University.
A lead agent with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for lead agents. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become lead agents.
1. University of Pennsylvania
Philadelphia, PA • Private
In-state tuition
$55,584
Enrollment
10,764
2. Boston University
Boston, MA • Private
In-state tuition
$53,948
Enrollment
17,238
3. University of Minnesota - Twin Cities
Minneapolis, MN • Private
In-state tuition
$14,760
Enrollment
31,451
4. Howard University
Washington, DC • Private
In-state tuition
$26,756
Enrollment
6,166
5. SUNY College at Oswego
Oswego, NY • Private
In-state tuition
$8,440
Enrollment
7,039
6. Stanford University
Stanford, CA • Private
In-state tuition
$51,354
Enrollment
7,083
7. Baylor University
Waco, TX • Private
In-state tuition
$45,542
Enrollment
14,159
8. University of Louisiana at Lafayette
Lafayette, LA • Private
In-state tuition
$9,912
Enrollment
14,245
9. Ball State University
Muncie, IN • Private
In-state tuition
$9,896
Enrollment
15,529
10. Butler University
Indianapolis, IN • Private
In-state tuition
$41,120
Enrollment
4,553
20 best online courses for lead agents
Advertising disclosure
1. Adding a Phone Gateway to a Virtual Agent
This is a self-paced lab that takes place in the Google Cloud console. In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent...
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Learn how to use all available options of Zendesk and manage your tickets like a real PRO. This is a complete training...
4. Your Customer Service Toolbox: Best Practices for Beginners
Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...
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This is a self-paced lab that takes place in the Google Cloud console. In this lab, you will continue working on your Pigeon Travel chat agent and add context as well as setup fulfillment to lookup and store reservations entries in Firestore...
6. Zendesk for Customer Service Agents Training Course
How to provide great customer support using Zendesk, a course for beginners...
7. Getting Started with Call Center Training
Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...
8. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
9. Customer Service Foundation
An introductory course about understanding the foundations of Customer Service...
10. Customer Service
How to Approach New Customers and Maintain Existing Ones...
11. Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course...
12. Lead Auditor Tools for a Professional Internal Audit
Be a Pro Internal Auditor. This is the only course with 1-on-1 online meeting with the instructor & e-mail support...
13. Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
14. Dealing With Angry Customers
Skills and Techniques for Handling Most Customer Situations...
15. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
16. Customer Service Fundamentals: Putting People First
Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...
17. [2023] Customer Service 2.0: Learn Digital Customer Service
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18. Cold Calling Mastery
Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...
19. Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!...
20. The Customer: Build a Customer Service Strategy (BITE SIZE)
For you and your team to be successful in providing great customer service, start by putting your customer first...
Top 10 most affordable universities for lead agents
The most affordable schools for lead agents are SUNY Farmingdale, california state university - bakersfield, and baruch college of the city university of new york.
If the best universities for lead agents are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for lead agents.
1. SUNY Farmingdale
Farmingdale, NY • Private
In-state tuition
$8,306
Cost of attendance
16,091
2. California State University - Bakersfield
Bakersfield, CA • Private
In-state tuition
$7,309
Cost of attendance
16,714
3. Baruch College of the City University of New York
New York, NY • Private
In-state tuition
$7,262
Cost of attendance
14,046
4. Florida State University
Tallahassee, FL • Private
In-state tuition
$5,656
Cost of attendance
21,623
5. California State University - Dominguez Hills
Carson, CA • Private
In-state tuition
$6,942
Cost of attendance
14,469
6. Florida Atlantic University
Boca Raton, FL • Private
In-state tuition
$4,831
Cost of attendance
19,559
7. Brooklyn College of the City University of New York
Brooklyn, NY • Private
In-state tuition
$7,240
Cost of attendance
13,991
8. SUNY Polytechnic Institute
Utica, NY • Private
In-state tuition
$8,238
Cost of attendance
21,567
9. Brigham Young University
Provo, UT • Private
In-state tuition
$5,620
Cost of attendance
18,136
10. USF Sarasota-Manatee
Sarasota, FL • Private
In-state tuition
$5,587
Cost of attendance
13,043
Top 10 hardest universities to get into for lead agents
The hardest universities for lead agents to get into are University of Pennsylvania, Stanford University, and Northwestern University.
Some great schools for lead agents are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for lead agents based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.
1. University of Pennsylvania
Philadelphia, PA • Private
Admissions rate
8%
SAT average
1,492
2. Stanford University
Stanford, CA • Private
Admissions rate
4%
SAT average
1,497
3. Northwestern University
Evanston, IL • Private
Admissions rate
8%
SAT average
1,508
4. Boston University
Boston, MA • Private
Admissions rate
22%
SAT average
1,420
5. New York University
New York, NY • Private
Admissions rate
20%
SAT average
1,419
6. University of Southern California
Los Angeles, CA • Private
Admissions rate
13%
SAT average
1,445
7. Villanova University
Villanova, PA • Private
Admissions rate
29%
SAT average
1,407
8. Southern Methodist University
Dallas, TX • Private
Admissions rate
51%
SAT average
1,395
9. Bentley University
Waltham, MA • Private
Admissions rate
43%
SAT average
1,338
10. SUNY at Binghamton
Vestal, NY • Private
Admissions rate
40%
SAT average
1,376
Top 10 easy-to-apply-to universities for lead agents
The easiest schools for lead agents to get into are Oklahoma Wesleyan University, notre dame de namur university, and holy names university.
Some schools are much easier to get into. If you want to start your career as a lead agent without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for lead agents.
1. Oklahoma Wesleyan University
Bartlesville, OK • Private
Admissions rate
68%
SAT average
964
2. Notre Dame de Namur University
Belmont, CA • Private
Admissions rate
82%
SAT average
983
3. Holy Names University
Oakland, CA • Private
Admissions rate
70%
SAT average
849
4. University of Houston - Downtown
Houston, TX • Private
Admissions rate
83%
SAT average
1,012
5. Notre Dame College
Cleveland, OH • Private
Admissions rate
90%
SAT average
994
6. LIM College
New York, NY • Private
Admissions rate
83%
SAT average
1,061
7. Presentation College
Aberdeen, SD • Private
Admissions rate
97%
SAT average
1,050
8. Nyack College
New York, NY • Private
Admissions rate
98%
SAT average
999
9. D'Youville College
Buffalo, NY • Private
Admissions rate
100%
SAT average
1,072
10. Life University
Marietta, GA • Private
Admissions rate
94%
SAT average
979
Average lead agent salary by education level
| Lead agent education level | Lead agent salary |
|---|---|
| Master's Degree | $55,944 |
| High School Diploma or Less | $42,737 |
| Bachelor's Degree | $56,103 |
| Doctorate Degree | $51,276 |
| Some College/ Associate Degree | $42,536 |
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Updated January 8, 2025
Updated January 8, 2025