Lead agent job description
Updated March 14, 2024
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Example lead agent requirements on a job description
Lead agent requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in lead agent job postings.
Sample lead agent requirements
- Bachelor’s degree in related field.
- Minimum 5 years of experience in customer service.
- Proficient in Microsoft Office.
- Strong understanding of customer service processes.
- Excellent verbal and written communication skills.
Sample required lead agent soft skills
- Ability to work in a fast-paced environment.
- Strong problem-solving skills.
- Excellent multitasking abilities.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Lead agent job description example 1
Colliers Engineering & Design lead agent job description
Qualifications
• Minimum of 3-5 years of Right of Way Acquisition experience
• Minimum of 2 year of Relocation experience
• NCDOT experience a must
• Active NC Real Estate License a must
• NC Notary
• Must have utilized the Uniform Act guidelines previously on a project
• Ability to read and interpret project plans
• Excellent written and verbal communication skills. Should be comfortable interacting with diverse groups of people
• Able to work efficiently and effectively under tight deadlines, as well as balance multiple projects by prioritizing effectively
• Demonstrated organizational, planning, and negotiation skills
• Can work independently
• Analytical and able to problem solve
• Must be proficient with MS Office Suite, specifically Excel, Word and Outlook, and databases such as SharePoint or equivalent
• English language proficient
• Valid Driver's License
• Must possess “team player” attitude and ensure all projects are completed by let schedule
• Responsible for providing weekly updates to management
• May require weekend hours
• Be able to think out of the box when confronted with challenging situations or conversations
At Colliers Engineering & Design, our people are our most important resource. That's why we are committed to providing all our employees with a safe, comfortable work environment, potential for career advancement, and the ability to impact society through their projects as well as Company sponsored activities.
This dedication begins with supporting a work life balance through a generous compensation package that includes: company paid medical, dental, and vision coverage; paid pregnancy disability leave; short- and long-term disability insurance; life insurance; a company-matched 401(k)/Roth; paid time off that includes parental and military leave; employee referral and professional license bonuses and a straight time policy that compensates exempt employees for billable hours worked in excess of 40 billable hours within a work week.
We have also created an internal culture that provides the resources and technology needed to encourage personal and professional growth opportunities through reimbursement for education; a free in-house resource for hundreds of educational and self-enrichment courses; mentorship program; wellness program; Women's Organization and ongoing philanthropic opportunities.
Apply today to learn how you can join our team of professionals, so we can help you Accelerate Your Success!
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Lead agent job description example 2
CVS Health lead agent job description
As an Application Development (Salesforce), Lead Director, you will be a thought leader responsible for leading multiple development teams delivering enterprise application capabilities in the Pharmacy Benefit Management business utilizing the Salesforce Platform as well as other technologies. The Application Development (Salesforce), Lead Director will partner with technology & business teams, and relevant cross functional representatives to ensure initiatives adhere to and deliver within the waterfall/ Scrum / Agile model. The Application Development (Salesforce), Lead Director position is responsible for responsible for technology planning, estimation, resource management, and providing day-to-day technical/managerial leadership across a spectrum of capabilities in the Pharmacy Benefit Management (PBM) area.As part of the Salesforce Development team, you will primarily lead the buildout of a new holistic CRM solution built on the Service Cloud. This is a key initiative for CVS's mission critical platform supporting our business. This team will be accountable to deliver the new functionality aligned to the business case and ensure it is delivered on time and with high quality. This is an exciting opportunity to leverage your experience to lead a team at the start of a major development effort.
Pay Range
The typical pay range for this role is:
Minimum: 120,000
Maximum: 265,000
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
Required Skills for the Application Development (Salesforce), Senior Manager:• 8+ years of experience in Application development or related and equivalent experience• 4+ years of experience working in a Waterfall, Scrum or Agile delivery model• 4+ years of experience working with Salesforce.com and other CRM technologies• 4+ years of experience managing and monitoring onsite/offshore technical teams
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
Preferred Skills for the Application Development (Salesforce), Senior Manager:• Experience developing applications in Health or Pharmacy domain• DevSecOps / CICD (GIT, Graddle, Jenkins, Maven) experience
Education
• Bachelor's degree or equivalent in Management, Engineering, Computer Science, Information Systems, or IT
Business Overview
Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Pay Range
The typical pay range for this role is:
Minimum: 120,000
Maximum: 265,000
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
Required Skills for the Application Development (Salesforce), Senior Manager:• 8+ years of experience in Application development or related and equivalent experience• 4+ years of experience working in a Waterfall, Scrum or Agile delivery model• 4+ years of experience working with Salesforce.com and other CRM technologies• 4+ years of experience managing and monitoring onsite/offshore technical teams
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
Preferred Skills for the Application Development (Salesforce), Senior Manager:• Experience developing applications in Health or Pharmacy domain• DevSecOps / CICD (GIT, Graddle, Jenkins, Maven) experience
Education
• Bachelor's degree or equivalent in Management, Engineering, Computer Science, Information Systems, or IT
Business Overview
Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Lead agent job description example 3
Air Methods lead agent job description
Blue Hawaiian Helicopters is looking for a lead join our team. We offer competitive pay and commission for this position. Additionally we offer helicopter and airline flight perks, benefits, 401k, and more. Apply today to learn more!
Working team leader that offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following, ramp operations and oversee building maintenance. This person will help his/her team grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest.
Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relations Agent Lead is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System.
Essential Functions and Responsibilities include the following:
+ Provide each guest with a professional and courteous greeting and extraordinary guest service
+ Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
+ Meet or exceed established sales targets in a commissioned environment
+ Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to improve their experience
+ Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
+ Confirmed ability to sell in person and occasionally, on the phone
+ Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
+ Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
+ Other duties as assigned
Additional Job Requirements
+ Availability Required: Sunday - Saturday
+ Generally 3 - 5 days per week, with one day being on a Saturday or Sunday
+ Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm)
+ Indicate the percentage of time spent traveling - 0%
Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians' employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
+ High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience
+ 1-2 years of sales (or upselling) experience in a performance driven environment
+ Extraordinary guest service skills
+ Expert-level knowledge of the local area and attractions
+ Knowledge of travel and/or ticket industry and concierge experience preferred
+ Operational experience preferred
+ Ability to lead highly motivated sales team
Skills
+ Adaptable and able to support change within the business
+ Ability to overcome objections and offer alternate solutions
+ Timeliness and a professional appearance
+ Excellent written and verbal communication skills (fluent English required, bilingual a plus)
+ Strong listening skills to be able to identify customer need
+ Self-motivated with the ability to work independently in a sales driven environment
+ Ability to occasionally lift to 25 pounds and to stand for long periods of time
+ Proven ability to juggle multiple duties and prioritize
+ Team scheduling, training and support
Computer Skills
+ Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
+ Demonstrated ability to type 30-40 wpm
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Working team leader that offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following, ramp operations and oversee building maintenance. This person will help his/her team grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest.
Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relations Agent Lead is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System.
Essential Functions and Responsibilities include the following:
+ Provide each guest with a professional and courteous greeting and extraordinary guest service
+ Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
+ Meet or exceed established sales targets in a commissioned environment
+ Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to improve their experience
+ Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
+ Confirmed ability to sell in person and occasionally, on the phone
+ Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
+ Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
+ Other duties as assigned
Additional Job Requirements
+ Availability Required: Sunday - Saturday
+ Generally 3 - 5 days per week, with one day being on a Saturday or Sunday
+ Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm)
+ Indicate the percentage of time spent traveling - 0%
Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians' employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
+ High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience
+ 1-2 years of sales (or upselling) experience in a performance driven environment
+ Extraordinary guest service skills
+ Expert-level knowledge of the local area and attractions
+ Knowledge of travel and/or ticket industry and concierge experience preferred
+ Operational experience preferred
+ Ability to lead highly motivated sales team
Skills
+ Adaptable and able to support change within the business
+ Ability to overcome objections and offer alternate solutions
+ Timeliness and a professional appearance
+ Excellent written and verbal communication skills (fluent English required, bilingual a plus)
+ Strong listening skills to be able to identify customer need
+ Self-motivated with the ability to work independently in a sales driven environment
+ Ability to occasionally lift to 25 pounds and to stand for long periods of time
+ Proven ability to juggle multiple duties and prioritize
+ Team scheduling, training and support
Computer Skills
+ Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
+ Demonstrated ability to type 30-40 wpm
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Updated March 14, 2024
Updated March 14, 2024