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Lead agent resume examples from 2025

Zippi

Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
6 min read
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How to write a lead agent resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the lead agent role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in lead agent-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some lead agent interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
  2. Put all relevant hard and soft skills in your skills section.
  3. Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
  4. Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
  5. Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
These five steps should give you a strong elevator pitch and land you some lead agent interviews.

Here are example skills to include in your “Area of Expertise” on a lead agent resume:

  • Inbound Calls
  • Customer Care
  • Customer Service
  • Outbound Calls
  • Computer System
  • VIP
  • Customer Complaints
  • Baggage Service
  • Customer Issues
  • Customer Inquiries
  • FAA
  • Product Knowledge
  • Annuities
  • TSA
  • Troubleshoot
  • Hotel Reservations
  • Dangerous Goods
  • Telephone Calls
  • Travel Arrangements
  • Customer Calls
  • Manpower Utilization
  • Customer Accounts
  • Quality Standards
  • TWIC
  • International Flights
  • US Customs
  • AMS
  • Ticket Sales
  • Call Monitoring
  • De-icing

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

  1. With your most recent roles first, followed by earlier roles in reverse chronological order.
  2. Job title, along with company name and location on the left.
  3. Put the corresponding dates of employment on the left side.
  4. Keep only relevant jobs on your work experience.

How to write lead agent experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are effective examples from lead agent resumes:

Work history example #1

Marketing Coordinator

Tampa Bay Lightning

  • Created a fully digitized and interactive marketing manual that allowed for easy analytics tracking and analysis.
  • Monitored tweets, responded to Facebook posts and engaged with consumers by responding to comments, answering questions and addressing issues.
  • Managed internal communications, including the creation of a quarterly digital magazine and an intranet homepage updated weekly.
  • Increased Facebook and Twitter fans/followers through engagement.
  • Monitored and engaged guests through social media - increased Facebook fans by 182%, Twitter following by 42%.

Work history example #2

Title Agent

Stewart Information Services

  • Helped escrow officer with title questions and wherever they needed help and assistance.
  • Examined title and wrote title commitments for large mortgage lenders.
  • Retrieved and recorded property documents and bankruptcy documents for inclusion with Datedown instructions.
  • Drafted Foreclosure Complaints utilizing Perfect Practice software.
  • Worked directly with escrow, attorneys, realtors, engineers, buyers/sellers.

Work history example #3

Lead Agent

iQor Holdings

  • Educated customers on internet account management access.
  • Provided excellent customer service to customers having problems with their mobile devices serviced through Verizon wireless.
  • Operated remote telecommunications using applications and secure computer communications to troubleshoot and resolve issues on customer Samsung devices.
  • Created PowerPoint presentations used for business development.
  • Answered numerous emails immediately and at a fast pace.

Work history example #4

Travel Agent (Part-Time)

Apple Vacations

  • Specialized in Caribbean, Mexico, and Ski Resorts.
  • Assisted callers with VIP, Executive, and Complex International travel using SABRE CRS.
  • Parlayed competitive spirit into the business arena with a $7B NYSE multimedia communications conglomerate and owner/operator of multiple TV/radio stations.
  • Provided emergency after-hours corporate travel management, domestic/international, for hundreds of VIP accounts.
  • Maintained all customer accounts, payments, billing, or other service issues for over 10 AAA Travel agencies.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Bachelor's Degree in general studies

American University, Washington, DC

2005 - 2008

Highlight your lead agent certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your lead agent resume:

  1. Certified Travel Associate (CTA)