Lead Agent Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 2,607 Lead Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Five Key Resume Tips For Landing A Lead Agent Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Lead Agent Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
When it comes to the proper resume format, career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Lead Agent CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand lead agent skills. Below we have listed the top skills for a lead agent. The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Lead Agent
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. To avoid going over one page, only include the most important examples from your work history that would be relevant to the employer, and keep them in chronological order. Here are some examples from different Lead Agents:

Work History Example # 1

Lead Agent

American Express Global Business Travel
  • Lead international Sales Counselor responsible for working frequently with VIP's in order to create both International and Domestic travel itineraries.

Work History Example # 2

Lead Agent

Assurance Group
  • Provide technical helpdesk support for AT&T/Bellsouth Internet Service Clients.
  • Trained multiple teams on new evolving methods of troubleshooting.
  • Work at the help desk as a liaison between customer and customer service care rep.
  • Reviewed accounts in regards to billing and troubleshooting services.
  • Provide troubleshooting to assist in resolving all customer issues.

Work History Example # 3

Travel Consultant

American Express Global Business Travel
  • Booked reservations for CEO's VIP's, etc.
  • Planned and booked all details of travel for VIPs and Executives.
  • Created and changed limo reservations through Saturn.
  • Worked the VIP phone lines.
  • Worked with vendors for VIP requirements and waivers on policy when required.

Work History Example # 4

Leasing Agent

Equity Residential
  • Process monthly billing charges into MRI.
  • Authored a program improvement to the MRI interface, called Benchmarks, which was later implemented company wide.
  • Posted community availability and information on Craigslist and other social media.
  • Posted daily on Craigslist via Rent Sentinel.
  • Direct web-based marketing initiatives and implemented social media strategies to increase Facebook traffic through increased resident participation.

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Write your work experience section in a way that embraces your lead agent skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from lead agent resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a lead agent, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Lead Agents have a 4-year degree as the highest education level.
Overwhelmingly, those applying to lead agent positions majored in Business. Some of the other common majors that appear on lead agent resumes include Criminal Justice, Hospitality Management, and Accounting.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained
Updated May 18, 2020