Top Lead Agent Skills

Below we've compiled a list of the most important skills for a Lead Agent. We ranked the top skills based on the percentage of Lead Agent resumes they appeared on. For example, 16.4% of Lead Agent resumes contained Customer Service as a skill. Let's find out what skills a Lead Agent actually needs in order to be successful in the workplace.

The six most common skills found on Lead Agent resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Lead Agent jobs:
  • Managed operations and productivity for multiple locations to ensure that quality customer service is provided to clients.
  • Initiated and executed plans to provide on-time departures, baggage performance reliability and excellent customer service.
  • Provided customer service and satisfaction while keeping a positive attitude in fast-paced and stressful environment.
  • Assisted with Management calls and escalated issues while maintaining and performing excellent customer service.
  • Rendered first class customer service while maintaining pleasant atmosphere in a fast-paced environment.
  • Supervised productivity of two full-time customer service agents and various temporary associates.
  • Provided excellent customer service to passengers in need of special accommodations.
  • Provide excellent customer service when answering incoming calls, including emergencies.
  • Performed customer data entry and was praised for exemplary customer service.
  • Led a team of customer service representatives to increase customer satisfaction.
  • Provided customer service to passengers at arrival and departure areas.
  • Monitored the daily activities of over 20 customer service representatives.
  • Work Closely with related departments to ensure excellent customer service.
  • Analyze calls between Customer Service Representatives and Resolution specialist team.
  • Partnered with Supervisors to surpass customer service expectations and goals.
  • Received a promotion from customer service representative to lead agent/supervisor
  • Administered direction and training to other customer service agents.
  • Received numerous awards for outstanding customer service and achievements.
  • Provide support/assistance to Customer Service Call Center Representatives.
  • Provided customer service for a wireless internet company.

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2. Phone Calls

high Demand
Here's how Phone Calls is used in Lead Agent jobs:
  • Supervised reservation agents and monitored phone calls.
  • Handled phone calls explaining the time sensitive loan modification documents to help clients not have their homes mature to foreclosure.
  • Assisted in all in-bound and out-bound phone calls and maintaining a positive attitude while assisting each guest.
  • Managed training of phone calls, and overseeing the quality of calls made by representatives.
  • Respond to emails and phone calls in timely manner to clients addressing concerns and solutions.
  • Answer numerous phone calls and emails from customers and customs brokers regarding air freight.
  • Monitored phone calls and alerted supervisor as to quality scores for the agents.
  • Take incoming phone calls from potential customers and advise them on vacation plans.
  • Provide contact with customers through phone calls, emails, and chats.
  • Assist on phone calls for fellow employees.
  • Answer and make numerous phone calls.
  • Managed all escalating phone calls.

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3. Supervisor Calls

high Demand
Here's how Supervisor Calls is used in Lead Agent jobs:
  • Handle escalated supervisor calls and resolve to both the customers' and client's satisfaction.
  • Handle supervisor calls when a customer demanded to speak with someone other than the representative.
  • Assisted Research Coordinator with finding answers, handling difficult consumers, and taking Supervisor calls.
  • Addressed and took supervisor calls, compromising and dealing with escalated issues.
  • Intercepted supervisor calls upon request to speak with a manager.
  • Backfilled for supervisors, taking supervisor calls, assisted supervisor in tracking daily productivity per rep.
  • Answer questions from agents *Take supervisor calls *Quality Assurance *Emails *Data input from mail

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4. Data Entry

high Demand
Here's how Data Entry is used in Lead Agent jobs:
  • Lead Data Entry rep, charged with training, implementing and executing on data entry strategy to reduce call times.
  • Involved in data entry and reporting activities to forecast and record revenue generation.
  • Assist department with data entry of physician and patient information.
  • Verify data entry, alarm events and audio records.
  • Maintained export data entry using variety of systems.
  • Performed data entry duties with Excel and Access.
  • General office Manager Administrative/Clerical work Data Entry

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5. Company Policies

high Demand
Here's how Company Policies is used in Lead Agent jobs:
  • Provided a friendly and positive work environment while following company policies.
  • Supervised staff and enforced company policies.
  • Interpreted and applied company policies for the travel public, operations, and agents.
  • Maintained up-to-date knowledge of company policies regarding guest payments and check- in procedures.
  • Assist specialists with questions pertaining to a customer's account and company policies/procedures.
  • Maintained a safe work environment by monitoring all company policies and procedures.
  • Meet with offending agents to review company policies and discuss best practices.
  • Train new employees on POS system and Gander Mountain company policies.
  • Support and promote company policies, procedures and standards.
  • Ensured lounge agents complied with all company policies Applied resources available to resolve job related employee conflicts and clarify concerns.

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6. Customer Complaints

high Demand
Here's how Customer Complaints is used in Lead Agent jobs:
  • Handled Customer complaints requiring supervisory assistance.
  • Register customer complaints and follow up with customers on action plans.
  • Collaborated with HTC corporate employees to investigate and resolve customer complaints.
  • Key player in resolving customer complaints to ensure customer satisfaction.
  • Resolved customer complaints and boarding issues.
  • Handle customer complaints and/or issues.
  • Coordinated with maintence and housekeeping to resolve customer complaints.
  • Handle all customer complaints Assisting all Spanish-speaking clientele.

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7. New Agents

high Demand
Here's how New Agents is used in Lead Agent jobs:
  • Convinced customers to leave competitors Transfer calls to correct departments Deescalated frustrated customer Mentor new agents.
  • Aided with the company transition and trained the new agents with shipping needs, supervisor roles and responsibilities.
  • Mentored new agents by peer coaching and offering guidance to ease the transition into the work environment.
  • Lead Agent on international desk and trained new agents on travel software products and selling techniques.
  • Trained new agents and helped rest of the team to resolve passenger reservation.
  • Assisted in new hire process and panels for twenty new agents quarterly.
  • Traveled to established stations to train new agents.
  • Coach new agents and help improve sales goals.
  • Trained new agents and leased apartments/condos.
  • Trained new agents and support staff.
  • Develop and mentor new agents.
  • Trained all the new agents.
  • Lead agent for Atlantis and Paradise Island Airlines Trained all new agents on software, booking procedures and quality customer service
  • Train new agents on positon duties, policies and procedures.

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8. Computer System

high Demand
Here's how Computer System is used in Lead Agent jobs:
  • Maintain and configure VM96 Lynx computer system and multiplexer units.
  • Trained new-hire employees on policies and procedures - also operations including computer system.
  • Utilized TWA PARS computer reservation system and the Deutsches Bundesbahn computer system using the German language.
  • Updated two different computer systems daily with accurate and timely flight information that was utilized system-wide at DFW International Airport.
  • Processed all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer systems.
  • Navigate through computer systems to access customer information and then perform troubleshooting using procedures that optimize customer devices.

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9. TSA

high Demand
Here's how TSA is used in Lead Agent jobs:
  • Resolved passenger complaints and conflicts between airlines and TSA related to boarding pass screening operation.
  • Clarify federal changes with TSA, as federal and company policies may differ.
  • Worked with TSA to provide information on flight load reports.
  • Communicate with airport maintenance, TSA and other other airlines.
  • Collaborated with TSA leadership to complete simulation exercises that prepared team members for various security breaches or natural disasters.
  • Served as Ground Security Coordinator, responsible for passenger safety and liaison for TSA, FAA and all law enforcement agencies.

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10. VIP

high Demand
Here's how VIP is used in Lead Agent jobs:
  • Selected Contributions: Responsible for supervising the VIP call center which handles 9 separate divisions of government agencies.
  • Arranged special assistance for incapacitated, VIPs and to all other special case passengers.
  • Filled Booth Reservations for VIP members.
  • Lead international Sales Counselor responsible for working frequently with VIP's in order to create both International and Domestic travel itineraries.
  • Handled VIP passengers (First class, business class, and celebrities).
  • Assisted VIP guests in concierge lounge as a secondary concierge.

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11. International Flights

high Demand
Here's how International Flights is used in Lead Agent jobs:
  • Boarded and secured international flights.
  • Experience with customs documents for international flights.

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12. Ticket Counter

high Demand
Here's how Ticket Counter is used in Lead Agent jobs:
  • Supervised the ticket counter operation resolving operational and passenger issues.
  • Manage and coordinate all aspects of airport gate/ticket counter operations.
  • Gate agent Trainer and operations Ticket counter
  • Lead Agent for ticket counter, gate, baggage service, and ops duties in New Orleans.
  • Created and distributed a manual for ticket counter, baggage claim and weight and balance procedures.
  • Served as the first line supervisor for agents at the ticket counter and departure gates.
  • Secure gates by communicating with aircraft and relaying messages to ramp and ticket counter.
  • Lead ticket counter agents in knowledge, customer satisfaction, and making decisions.
  • Assure good communication between ramp, ticket counter, and gate agents.
  • Crossed trained as above wing lead agent at the ticket counter.
  • Gate & ticket counter agent.
  • Worked ticket counter/gate, ramp.

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13. Dangerous Goods

high Demand
Here's how Dangerous Goods is used in Lead Agent jobs:
  • Get special training on security aspects of transportation such as dangerous goods and secure flight training.
  • Obtained Dangerous Goods certification, responsible for checking all dangerous goods that enter the facility.
  • Managed and handled dangerous goods, ensuring safety of contents and crew.
  • Administer annual training including Hazard Awareness, Dangerous Goods, and Ground De-icing/Anti-icing Procedures.
  • Completed and received Dangerous Goods License and certification Studio Plus
  • Administered multiple forms of training including Hazard Awareness and Dangerous Goods.
  • Certified in handling Dangerous Goods shipments and Hazmat products.
  • prepared oxygen bottles, made the "Dangerous Goods" paperwork, and repaired wheelchairs for both major airports.

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14. Daily Operations

high Demand
Here's how Daily Operations is used in Lead Agent jobs:
  • Researched and updated all required materials needed for daily operations.
  • Prepare and modify schedules to ensure effectiveness of daily operations.
  • Processed daily reports and oversaw daily operations of agency.
  • Maintained sufficient supplies necessary to run daily operations.
  • Supervised and monitored daily operations.
  • Managed the daily operations for the company's tour desk at Mandalay Bay Hotel & Casino.
  • Analyze records of daily operations to maintain knowledge of activities.
  • Coach and train agents for daily operations and safety procedures.
  • Worked closely with the senior staff in daily operations.
  • Plan, direct and evaluate daily operations.
  • Assist the station manager in daily operations.

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15. FAA

average Demand
Here's how FAA is used in Lead Agent jobs:
  • Ensured FAA, JetBlue and airport regulations are followed enforced safety/security measures to protect sensitive areas throughout airport.
  • Supported the FAA by disseminating and enforcing security regulations on a daily basis.
  • Ensured that Atlantic Southeast Air Lines and FAA safety regulations were followed at all times.
  • Ensured agents were in compliance with company and FAA mandated safety and re-current training.
  • Ensured that all FAA security regulations were followed by securing all doors until the proper time to board passengers.
  • Send and receive cargo shipments in accordance with DOT regulations, FAA standards, and Airline Protocol.

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16. Flight Crew

average Demand
Here's how Flight Crew is used in Lead Agent jobs:
  • Coordinated flight information with agents, operations, ramp and flight crew to ensure a smooth operation and on-time departure.
  • Coordinate with Operations, Flight Crew personnel and other ground personnel to facilitate the on time departure of the aircraft.
  • Prepared and provided flight crew members with General Declaration, Cargo manifest, and NOTOC.
  • Provide payload information to flight crew.
  • Provided accurate cargo information through written and verbal communications to the flight crew ensuring proper aircraft weight & balance calculations.
  • Collect passenger LOAD DATA and pass to Flight Crew for Load Manifest when performing Gate Operations.

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17. Troubleshoot

average Demand
Here's how Troubleshoot is used in Lead Agent jobs:
  • Provided troubleshooting support for team members regarding questions, discrepancies and irregularities.
  • Handled all aspects of arranging and troubleshooting travel reservations.
  • Initiate noise cancellation and perform basic troubleshooting.
  • Assisted customers with questions concerning MSN Internet Access software and use advanced troubleshooting steps to achieve a resolution.
  • Demonstrated success working in 24x7 technical call center by rapidly diagnosing, troubleshooting and resolving client issues.
  • Facilitated training for newly hired employees regarding equipment handling, signal flow, and troubleshooting problems.
  • Worked with on duty field agents to navigate satellite positioning and troubleshooting.
  • Provide technical assistance and advanced troubleshooting for Audio, Navigation and Entertainment concerns.
  • Performed basic troubleshooting to resolve technicial issues.
  • Assisted company IT staff in movement and troubleshooting of hardware.
  • Train new employees and troubleshoot Apollo computersystem.Onsite at Hewlett Packard/Agilent

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18. Travel Arrangements

average Demand
Here's how Travel Arrangements is used in Lead Agent jobs:
  • Planned all travel arrangements and logistics for domestic and international travel for Executive Vice President.
  • Assisted customers with travel arrangements, vacation packages, airline/sailing tickets and hotel reservations.
  • Planned and coordinated special events, travel arrangements, corporate agendas and itineraries.
  • Secured training and travel arrangements ensuring allocated budget was not exceeded.
  • Coordinated departmental meetings, studio screenings, conferences and travel arrangements.
  • Coordinated travel arrangements and daily calendars for senior management staff.

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19. High Volume

average Demand
Here's how High Volume is used in Lead Agent jobs:
  • Ensured even distribution of a high volume of requests for air travel between 11 air agents.
  • Place, track and document track high volume LTL and truckload orders.
  • Process high volume of reservations, client confirmation and payment verification.
  • Qualify leads received through very high volume/high pace position.
  • Process reservations in a high volume call center.
  • Provided results-orientated customer service as an energetic customer service professional with solid experience in high volume call center environment.

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20. Sales Agents

average Demand
Here's how Sales Agents is used in Lead Agent jobs:
  • Answer a high number of inbound calls from customers, local cartage agents, sales agents, and carriers.
  • Provide feedback to management on issues sales agents or call representatives may have that would reduce customer satisfaction.
  • Coach and train sales agents struggling with performance to bring their performance up to standard.
  • Assisted manager with overrides, helping other sales agents, and occasional credit checks.
  • Assisted sales agents in finding information about hotels, groups and local attractions.
  • Handled calls escalated from sales agents to process requests for special needs passengers
  • Communicate directly with customers and sales agents on specifics of shipments.
  • Lead team in expediting quote requests from sales agents and customers.

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21. Outbound Calls

average Demand
Here's how Outbound Calls is used in Lead Agent jobs:
  • Performed outbound calls for debt reduction organization.
  • Critiqued outbound calls for improvement of quality and prepared Excel reports, which reflected results.
  • Performed outbound calls to complete Sales and Service Touch & Go Surveys.
  • Managed and trained temporary employees on outbound calls for Seminar attendance.
  • Performed outbound calls to complete Road Side Assistance follow up calls.
  • Provide outbound calls as needed for follow up situations.
  • Performed outbound calls for national VOIP company.
  • Perform outbound calls to Internet inquiries.
  • Handled inbound and outbound calls efficiently.

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22. Hotel Reservations

average Demand
Here's how Hotel Reservations is used in Lead Agent jobs:
  • Secured hotel reservations for meetings and conferences using a number of different applications.
  • Booked transportation and hotel reservations using computer terminal or telephone.
  • Trained new personnel, booked transportation and hotel reservations, computed cost of travel and accommodations.
  • Provided air transportation, car rental and hotel reservations.

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23. Customer Care

average Demand
Here's how Customer Care is used in Lead Agent jobs:
  • Managed current and newly requested articles that provided technical guidelines to Customer Care Agents with assisting customers.
  • Collaborated with Customer Care Manager to create strategic plans to enhance customer satisfaction.
  • Completed responded to over 100 Roadside Assistance/Customer Care inquiries per day without escalation.
  • Provided expert customer care by expediting service requests with great efficiency.
  • Solicited cross-selling and up-selling opportunities within the customer care experience.
  • Provided customer care Assisted with bills Customer Service

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24. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Lead Agent jobs:
  • Supervised contractor personnel to ensure compliance with International arrival flights.
  • Monitor and access safety to ensure compliance with federal regulations.
  • Audit of files cleared to ensure compliance.
  • Reviewed applications, paperwork submitted, requested and tracked verifications to ensure compliance.
  • Provide extensive relocation advisory services for displaced residential and commercial property owners to ensure compliance with Federal Uniform Act of 1970.
  • Reviewed the sharing of intelligence information with numerous recipients to ensure compliance with intelligence oversight authorities.

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25. US Customs

average Demand
Here's how US Customs is used in Lead Agent jobs:
  • Managed National Hotel accounts Reconciled corporate sales and casino revenues Produced daily US Customs and Immigration documentation Served onboard as relief purser
  • Prepared US Customs entry and other government agency documentation.
  • Analyzed all provided documentation for compliance with FTN policies and procedures as well as US Customs compliance.
  • Interacted with trace agent to obtain required documents for shipments awaiting clearance for US Customs.
  • Coordinated US Customs exams: Intensive Exams, Tailgate Exams, and CET Exams.
  • Worked with US Customs and Border Patrol for shipments that needed more review.

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26. Customer Relations

average Demand
Here's how Customer Relations is used in Lead Agent jobs:
  • Practice customer relationship management skills by assisting customers with purchase decisions, returns, and closing sales.
  • Respond to every customer travel related request efficiently to maintain good customer relations at all times.
  • Collected customer feedback as needed to help improve customer relations.
  • Assist Customer Relations, Shore Ops, and Risk Management in regards to interrupted services.
  • Administered Customer Relations, Problem Solving, and telephone Etiquette Trainings.
  • Performed customer relations management to promote sales opportunities related to loans and insurance products.

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27. Customer Accounts

average Demand
Here's how Customer Accounts is used in Lead Agent jobs:
  • Provide customer service and answer inquiries relating to customer accounts in accordance with specific guidelines and procedures.
  • Assisted Agents with questions regarding policy and procedure, and researched resolutions for escalated customer accounts.
  • Leveraged opportunities to upgrade customer accounts by up-selling/cross-selling additional services or incentive programs.
  • Received written accommodation from four major customer accounts for exemplary customer service.
  • Managed and upgraded/downgraded customer accounts at request.
  • Assist agents with maintaining a manageable case load and provided coaching for agents to ensure proper handling of customer accounts.
  • Resolved as a resolution specialist, customer accounts entering their information with the resolution onto a spreadsheet for clients review.
  • Assisted with all aspects of setting up and disconnecting customer accounts and billing concerns.
  • Research customer accounts and create new accounts.

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28. Sales Goals

average Demand
Here's how Sales Goals is used in Lead Agent jobs:
  • Attended and participated in weekly meetings, met sales goals set by management.
  • Lead Reservations Agents to reach sales goals, monitoring calls remotely.
  • Lead entry-level and intermediate agents toward sales goals.
  • Enticed potential customer with current promotions in to order to meet monthly sales goals.
  • Analyzed budgets and various financial statements to ensure achievement of office sales goals and overall profitability.
  • Meet monthly and weekly sales goals, sell individual supplemental health insurance policies to prospective policy-holders

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29. Special Projects

average Demand
Here's how Special Projects is used in Lead Agent jobs:
  • Assist with special projects given by upper management.
  • Managed all special projects and trips.
  • Assist Loss Prevention Manager with internal investigations and other special projects as necessary.
  • Created and delivered account presentations, and participated in special projects.
  • Communicate with leaders from related organizations to collaborate on special projects/events throughout the 4-H year.
  • Researched various topics, story analysis and assisted agents with special projects.

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30. AMS

low Demand
Here's how AMS is used in Lead Agent jobs:
  • Supported senior executives, analyzed office programs, and made recommendations for improvement of productivity and effectiveness.
  • Collaborated with customers and delivery teams to drive timely order changes and ensure order accuracy.
  • Coordinated and provided consulting on various projects to support the execution of security programs.
  • Implement company initiated programs to maximize profits while reducing shrink.
  • Created and administered exams to surveillance officers.
  • Assisted in the development of plans, programs, systems and strategies to realize the objectives of the Ticketing Department.
  • Lead agent for the TAMD, SUW, NSFS Fleet Collaborative teams for Sea Shield and Sea Strike Operational Agents.
  • Used company computer software programs as well as Microsoft Office to control the daily ramp operation of the airline.
  • Well informed Customer with their freight related issues, like current status, charges, AMS and custom hold.
  • Train Command Center Leads on after-hour processes, to answer technical issue questions and troubleshoot computers and programs.
  • Developed and maintained a full understanding and working knowledge of departmental and client programs, policies and procedures.
  • Handle call center and speak to customers regarding cargo arrival information, booking, AMS information and issues.
  • Consulted with airline management system project team on development and implementation of new AMS system for Lufthansa.
  • Supervised, guided and developed teams of 8-17 staff, including Live Chat and Phone Travel Consultants.
  • Monitor my teams' calls and make sure they make their sales percentage for the day.
  • Assist customers through emails, faxes or phone calls with their issues using the AMS system.
  • Analyze & Delegate achievement of time sensitive Flight Manifest to AMS Agents for CBP clearance.
  • Call out inquiries and see if they qualify for any refinancing programs that are available
  • Assist agents with new and existing procedures; help implement any new training programs.
  • Respond to associate questions regarding reward programs, any/all Ritz-Carlton and Marriott owned properties.

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31. Ticket Sales

low Demand
Here's how Ticket Sales is used in Lead Agent jobs:
  • Audited tickets, maintained ticket inventory, and researched missing tickets, and prepared reports on ticket sales.
  • Increased ticket sales for the Dallas market, and grew client base in Texas.
  • Control and process ticket sales, excess baggage and upgrade sales promotions.
  • Manage money from ticket sales and transactions.
  • handle ticket sales, shipped and released packages to customers.
  • Promote ticket sales Provide software, equipment, safety, and dangerous goods training Order fuel and aircraft needs

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32. Ramp Area

low Demand
Here's how Ramp Area is used in Lead Agent jobs:
  • Oversee day to day operations of the Fleet Service control room, ramp area, and bag chute.

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33. Travel Agents

low Demand
Here's how Travel Agents is used in Lead Agent jobs:
  • Developed guidelines and reporting strategies to assist travel agents achieve performance goals.
  • Provided high quality reservations, ticketing and related support services to internal and external customers including travel agents.
  • Support group of 10-15 Corporate Travel Agents by assisting with questions and trouble shooting various problems.
  • Developed relationships with travel agents and interfaced with sales, hotel and air departments.
  • Worked with travel agents pursuing and holding group contracts.
  • Solved problems with the public and travel agents.

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34. Reservation Agent

low Demand
Here's how Reservation Agent is used in Lead Agent jobs:
  • Reviewed reservation agent's daily bookings for problems and documented errors when necessary.
  • Shore excursions calls assisted reservation agent in problem solving and system operation.
  • Supervised a staff of reservation agents booking vacation packages & Chalks Airline reservations to Paradise Island, Bahamas
  • Supervised a staff of reservation agents booking vacation packages all over the world.
  • Supervised a team of 30 reservation agents.

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35. Telephone Calls

low Demand
Here's how Telephone Calls is used in Lead Agent jobs:
  • Answer incoming telephone calls and assist travel agents as well as direct passengers in making cruise reservations.
  • Handled customer service and sales telephone calls for Entertainment Publications LLC.
  • Screened telephone calls & inquiries and directed them as appropriate.
  • Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages.
  • Respond to telephone calls and electronic messages to and from customers daily .
  • Processed third party personal and business telephone calls between hearing and hearing impaired individuals.

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36. Cctv

low Demand
Here's how Cctv is used in Lead Agent jobs:
  • Managed the shrinkage program for the store Trainer for newly hired agents Involved in the installation of CCTV cameras
  • Observe all parts of the Casino via use of CCTV.
  • Assist APDM in investigating internal dishonest activity by reviewing all resources including CCTV.
  • Install and/or troubleshoot CCTV system.

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37. Twic

low Demand
Here's how Twic is used in Lead Agent jobs:
  • Represented Call Center on IT information and tools necessary for operations at twice-weekly meetings.
  • Enroll Transportation Workers in the TWIC Program, verifying their documents, take finger prints and photo for credential.
  • Developed training materials and trained all personal stationed at Mid-West TWIC region office.
  • Led all TAs in supporting enrollment process for the Transportation Workers Identification Credentials (TWIC) program sponsored by Homeland Security.
  • Managed and ran both offices of the Connecticut branch of TWIC.

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38. Crew Members

low Demand
Here's how Crew Members is used in Lead Agent jobs:
  • Serve as lead agent assigning duty assignments to crew members.
  • Obtain flight numbers, airplane numbers, and names of crew members from dispatchers, recording data on airplane flight papers.
  • Account Manager for Prestige Cruise Holdings Immigration specialist for proper documentation needed for passengers and crew members traveling on vessels.

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39. Special Needs

low Demand
Here's how Special Needs is used in Lead Agent jobs:
  • Coordinated staffing to ensure proper handling of high-value customers, oversells, unaccompanied minors and customers with special needs.
  • Handle high-valued customers, oversells, unaccompanied minors, and customer with special needs.
  • Handle high-value customers, oversells, unaccompanied minors, and customers with special needs.
  • Take care of every flight that needs assistance with passengers that have special needs.

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40. Osha

low Demand
Here's how Osha is used in Lead Agent jobs:
  • Assure all customers and employees follow OSHA safety protocols and Department of Transportation regulations while on and off of company premises.
  • Advanced from Lead Agent to Training Coordinator and OSHA Compliance in Administration Office.
  • Served as part and OSHA Safety Committee.
  • Verified that agents followed all the FAA mandated ramp safety rules as well as OSHA for their safety.

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41. Product Knowledge

low Demand
Here's how Product Knowledge is used in Lead Agent jobs:
  • Develop learning materials to support product knowledge development for team.
  • Assist the reservations staff by maintaining thorough product knowledge and answering questions about services and company policy on a daily basis.
  • Established a successful agency through excellent customer service, integrity, product knowledge, and financial responsibility.
  • Helped develop curriculum which include product knowledge, sales presentations and professional sales development.
  • Demonstrated excellent public relation skills and product knowledge resulting in sales increase and distribution.
  • Provided timely and accurate information for customer order status and product knowledge requests.

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42. Bank Deposits

low Demand
Here's how Bank Deposits is used in Lead Agent jobs:
  • Managed employees, made bank deposits, balanced cash, trained employees, rented out cars.
  • Handled daily office operations of bank deposits, cash journal and petty cash fund.
  • Maintained cash on hand and daily bank deposits.
  • Count and verify bank deposits daily.
  • Cash handling/bank deposits * Calculated time cards/filing/reports * Facilitated repairs/assessed and reported damages * Billing/ordered-received parts/inspected completed repairs
  • Prepared bank deposits and reconciled bank statements.

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43. Flight Information

low Demand
Here's how Flight Information is used in Lead Agent jobs:
  • Supervised and encouraged ticket agents to provide customers with itineraries and flight information while at a fast and efficient pace.
  • Assist with ticketing, flight information, seating arrangements, and passengers with special needs.
  • Help passengers with tickets, flight information, and seating arrangements.
  • Assisted operations department with gate control, flight information, and ground to air radio communications.

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44. Customer Information

low Demand
Here's how Customer Information is used in Lead Agent jobs:
  • Set up and input of lender and customer information for purchase, refinance, and new construction loans.
  • Support and provide superior service via phones, e-mails, and faxes while securing customer information.
  • Audited invoices to ensure proper rates were listed based on customer information.
  • Execute administrative duties including updates and maintenance of appropriate reporting/ database systems management, customer information, and prospecting.
  • Provided technical assistance for all software packaged with products and maintained customer information and call history in company database.
  • Entered customer information into specific programs from recorded material, while comparing the data submitted while detecting errors.

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45. Quality Standards

low Demand
Here's how Quality Standards is used in Lead Agent jobs:
  • Reviewed work performed by 7 subordinates ensuring timeliness and quality standards were achieved.
  • Ensured service levels met or exceeded departmental quantity and quality standards by monitoring daily production and quality.
  • Follow up with customers to ensure the phone interaction they had with a Samsung representative met internal quality standards.
  • Ensured the company's quality standards were met or exceeded.
  • Worked closely with management to ensure quality standards were met.
  • Participate in design of call monitoring formats and quality standards.

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46. Credit Card Transactions

low Demand
Here's how Credit Card Transactions is used in Lead Agent jobs:
  • Evaluated debit and credit card transactions to unblock the card or resolve any card issues.
  • Preformed credit card transactions, transferred calls to other divisions.
  • Assisted guests with their check-in and check-out process to include processing of payments in cash and credit card transactions.
  • Assisted customers calling in on reviewing their credit card transactions and closing account if fraud was detected.
  • Process check and credit card transactions and scan card batches received and stored in safe.
  • Answered telephone lines, placed reservations, credit card transactions, provided excellent customer service,

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47. Powerpoint

low Demand
Here's how Powerpoint is used in Lead Agent jobs:
  • Experience with Microsoft Office suites including Word, Excel, Outlook, and PowerPoint.
  • Complete post flight reports using excel, PowerPoint, and word.
  • Prepared written reports and gave oral PowerPoint presentations of investigative findings.
  • Performed market research and drafted PowerPoint presentations.
  • Developed PowerPoint presentations for clients.
  • Created a new hire orientation briefing PowerPoint presentation.

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48. DOT

low Demand
Here's how DOT is used in Lead Agent jobs:
  • Maintained paperwork as required by the FAA and DOT.

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49. Monthly Reports

low Demand
Here's how Monthly Reports is used in Lead Agent jobs:
  • Ordered fuel, prepared monthly reports related to fuel usage and inventory.
  • Prepare the departement's monthly roster, monthly reports and departmentperformance indicators.

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20 Most Common Skill for a Lead Agent

Customer Service22.3%
Phone Calls14.9%
Supervisor Calls13%
Data Entry4.5%
Company Policies4.5%
Customer Complaints4.3%
New Agents4.2%
Computer System3.4%

Typical Skill-Sets Required For A Lead Agent

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
16.4%
16.4%
2
2
Phone Calls
Phone Calls
10.9%
10.9%
3
3
Supervisor Calls
Supervisor Calls
9.6%
9.6%
4
4
Data Entry
Data Entry
3.3%
3.3%
5
5
Company Policies
Company Policies
3.3%
3.3%
6
6
Customer Complaints
Customer Complaints
3.2%
3.2%
7
7
New Agents
New Agents
3.1%
3.1%
8
8
Computer System
Computer System
2.5%
2.5%
9
9
TSA
TSA
2.2%
2.2%
10
10
VIP
VIP
2.1%
2.1%
11
11
International Flights
International Flights
2%
2%
12
12
Ticket Counter
Ticket Counter
2%
2%
13
13
Dangerous Goods
Dangerous Goods
2%
2%
14
14
Daily Operations
Daily Operations
2%
2%
15
15
FAA
FAA
1.9%
1.9%
16
16
Flight Crew
Flight Crew
1.5%
1.5%
17
17
Troubleshoot
Troubleshoot
1.4%
1.4%
18
18
Travel Arrangements
Travel Arrangements
1.4%
1.4%
19
19
High Volume
High Volume
1.4%
1.4%
20
20
Sales Agents
Sales Agents
1.3%
1.3%
21
21
Outbound Calls
Outbound Calls
1.3%
1.3%
22
22
Hotel Reservations
Hotel Reservations
1.3%
1.3%
23
23
Customer Care
Customer Care
1.3%
1.3%
24
24
Ensure Compliance
Ensure Compliance
1.2%
1.2%
25
25
US Customs
US Customs
1.2%
1.2%
26
26
Customer Relations
Customer Relations
1.1%
1.1%
27
27
Customer Accounts
Customer Accounts
1.1%
1.1%
28
28
Sales Goals
Sales Goals
1.1%
1.1%
29
29
Special Projects
Special Projects
1.1%
1.1%
30
30
AMS
AMS
1%
1%
31
31
Ticket Sales
Ticket Sales
1%
1%
32
32
Ramp Area
Ramp Area
0.9%
0.9%
33
33
Travel Agents
Travel Agents
0.9%
0.9%
34
34
Reservation Agent
Reservation Agent
0.9%
0.9%
35
35
Telephone Calls
Telephone Calls
0.9%
0.9%
36
36
Cctv
Cctv
0.8%
0.8%
37
37
Twic
Twic
0.8%
0.8%
38
38
Crew Members
Crew Members
0.8%
0.8%
39
39
Special Needs
Special Needs
0.8%
0.8%
40
40
Osha
Osha
0.8%
0.8%
41
41
Product Knowledge
Product Knowledge
0.8%
0.8%
42
42
Bank Deposits
Bank Deposits
0.7%
0.7%
43
43
Flight Information
Flight Information
0.7%
0.7%
44
44
Customer Information
Customer Information
0.7%
0.7%
45
45
Quality Standards
Quality Standards
0.7%
0.7%
46
46
Credit Card Transactions
Credit Card Transactions
0.7%
0.7%
47
47
Powerpoint
Powerpoint
0.7%
0.7%
48
48
DOT
DOT
0.7%
0.7%
49
49
Monthly Reports
Monthly Reports
0.7%
0.7%

14,295 Lead Agent Jobs

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