Lead applications analyst job description

Functional Title - Lead Analyst, Production Services Application Support

TECHNOLOGY SERVICES GROUP (TSG) leverages BNY Mellon's modern technology infrastructure to enable powerful business solutions while vigorously prioritizing our stability and resiliency.

TSG Production Services - We ensure reliable service delivery through industry best practices, as well as warranting a controlled, secure, and regulatory-compliant production environment with greater stability and resiliency. We deliver enhanced flexibility, scalability, and responsiveness to support dynamic client demands with improved quality

Role Description:

* Assists in maintaining and supporting applications and their operating environments.
* Responds to alerts and follows standard procedures and documentation for issue resolution.
* Monitors applications and respond to incidents.
* Perform routine health checks and validations after changes or significant incidents.
* Perform diagnostics and troubleshooting for more complex issues.
* Escalate to second level application or infrastructure support when necessary.
* Implement automation for routine tasks.
* May mentor or provide guidance for junior team members.
* Contributes to the achievement of related teams' objectives.

Requirement:

* Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
* 4-6 years of experience in applications support or production environment required.
* Experience in the securities or financial services industry is a plus.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities / Females / Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Lead Application Analyst (Lead Developer) - (22010627) Description The Lead Application Analyst develops and revises complex applications requiring extensive analysis to meet current and future customer and corporate objectives. The Lead Developer consults with IT programming staff and the user community on programming issues that will meet business and corporate objectives, and prepares detailed specifications from which applications will be written. The Lead Developer is also responsible for program design, coding, testing, debugging, and documentation. Instructs and checks the work of other application analysts, and is responsible for ensuring standards and methodologies are followed and quality assurance review is met.

1. Under general supervision, collects, analyzes, and interprets data to be used in program development to meet the defined user requirements. Prepares detailed specifications for programs of all levels of complexity, estimates hardware/software/human resource requirements, prepares development time estimates for assigned tasks and is responsible for meeting those estimates. Updates or creates technical and user documentation.

2. Codes programs of difficult complexity, using the most effective techniques. Is capable of using all functions/options of multiple programming languages. Creates test data to execute all functions of the coded programs and performs integrated testing of all components in a large computer system or subsystem. Executes program testing and is responsible for its accuracy and effectiveness. 3. Communicates system concepts and provides user training. Assures user requirements are satisfied and that development occurs according to specifications. Coordinates with other IT areas to maintain efficiency of application systems and ensure that they have ample time to prepare. Collaborates with users to obtain feedback on effectiveness of the system.

4. Researches and responds to user questions about procedures, program functions or interdependencies/interrelationships of large systems or subsystems. Works with users to improve their understanding, operating, or interdependencies/interrelationships for systems.

5. Develops and educates the basic concepts and techniques for planning, organizing, and controlling all phases of a project. Organizes, directs, and assists programming efforts of others as needed. Under some supervision, would plan, organize and control small or medium sized development projects or programs.

6. Troubleshoots operating problems from a business perspective. Resolves problems using processes of problem definition and identification, fact gathering, alternate suggestion, solution recommendations and feasibility studies. Derives computer solutions and computer design based on the business solutions for projects of medium to large complexity.

7. Understands and utilizes the techniques for the successive phases of problem analysis. Performs the analysis, research, and resolution of production program problems. Responsible for maintaining, debugging, and modifying programs.

Qualifications 1. Bachelor's or Associate's degree in Information Systems or Business Administration.
2. Minimum of four to six year Programming/Analysis experience.
3. Excellent oral and written communication skills.
4. Thorough knowledge of Big Lots technologies.
5. Full technical knowledge of all phases of applications systems analysis and programming.
6. Solid understanding of the business or function for which application is designed.
7. General knowledge of several business functions from the company operations perspective.
8. Specified technologies may include Java 8+, J2EE, Spring Framework, Spring Boot, Hibernate, JPA, JAX-WS(SOAP Webservice), JAX-RS(RESTful Webservice), JAXB, JSON, SQL, Angular 2+

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We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
Primary Location: US-OH-COLUMBUSWork Locations: GO~910_BL CORPORATE HEADQUARTERS 4900 E Dublin Granville Rd COLUMBUS 43081-7651Job: Information TechnologySchedule: RegularShift: StandardJob Type: Full-time Day JobJob Posting: Sep 30, 2022, 6:47:49 PMEmployee Referral Bonus: US Dollar (USD) Refer a friend for this job Refer a friend

SUMMARY: Accountable for leading cross-functional team(s) across applications and collaborates across other teams and projects, including coordinating resources across Information Systems, Operations, Vendor(s) and/or other system related functional resources required to implement and support IS projects at the enterprise level.

DUTIES & ESSENTIAL JOB FUNCTIONS: Following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Acts as a team leader; directs all or portions of the implementation and support activities of their assigned application suite; manages project tasks.
2. Responsible for assigning resources to various areas (testing, optimization efforts etc.)

3. Analyzes systems compatibility in terms of business and technical issues.

4. Maintains contact with the vendor to resolve any user issues, support program fixes, install application and software upgrades, identify modifications and implement software enhancements.

5. Establishes, conducts, and participates in user groups to enhance communications between users.

6. Monitors and evaluates support levels, customer service, and satisfaction, makes adjustments where needed and develops recommendations.

7. Collaborates with Operations to prioritize projects/initiatives.

8. Leads forums involving users to plan and promote understanding of both the complexity of issues and the benefits of system standardization.

9. Performs other duties as assigned.

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

MINIMUM QUALIFICATIONS:

Required Education: High School diploma or equivalent

Preferred Education: Bachelor's degree or MBA in business, information systems, healthcare, and/or other related field.

Required Experience: Five years of information systems, project management and/or equivalent management experience in the use of standard project management and office automation tools to support effective documentation and communication; experience overseeing teams and implementing and supporting business and/or clinical applications that require coordination of resource, budget development, and project planning; experience in leading small to large scale project-driven results; experience in development, coordination, and implementation of large, complex projects.

Preferred Experience: Experience within a healthcare environment.

Required Licenses/Certifications: If position is for Epic, certification required in the application being supported.

Preferred Licenses/Certifications: Project Management Professional certification.