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Lead assistant skills for your resume and career
15 lead assistant skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Maintained updated knowledge on programs and services for parental inquiry and provided optimal customer service to youth participants and parents.
- Demonstrated excellent customer service, organization and facilitation skills greeting and leading visitors in a professional and friendly manner.
2. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Received new merchandise into computer system, priced items, & placed in appropriate locations on sales floor.
- Assist Management in providing excellent service to Target guests, both face-to-face and by supporting sales floor teams.
3. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Provide administration support: Maintain electronic and hard copy payroll file reports and manage off-storage inventory.
- Facilitate semiannual Training and Procedure guides for the organization to reinforce policies and procedures payroll related.
4. PET
- Answered phones and assisted pet owners during stressful and often unforeseen circumstances.
- Maintained Copy and Image for customer facing website for Pet Specialty products.
5. Employee Engagement
- Assisted in development of training modules geared toward employee engagement and empowerment.
6. Leadership
- Recognized by senior management with the 2012 Respect Award for providing outstanding leadership in motivation management and peer-to-peer collaboration.
- Communicated efficiently with multiple levels of leadership ensuring the successful completion of refit preventative and corrective quality maintenance.
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Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.
- Followed food safety procedures according to company policies and health and sanitation regulations
- Followed company safety procedures and ensured all personnel under my lead followed the procedures as well.
8. Develop Team
- Develop team schedules on a daily basis.
9. Eagle
- Earned the rank of Eagle Scout.
10. Store Operations
- Manage store operations including performance of all positions.
- Lead CSR, Office and Computer Data Entry, Banking duties, and all store operations on a daily basis
11. Ladders
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Pick and fill orders in a timely and accurate manner, using hand truck and ladders when necessary.
12. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Combined product knowledge with customer knowledge and care to respond to frantic customer inquiries about intended purchases.
- Assisted outside sales reps in making product recommendations to customers and resolving product knowledge questions.
13. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Design and implement promotional campaigns for products and services - seasonal and holiday themed d cor for windows and sales displays.
- Secure homes, including locking doors and windows, and activating alarms, without letting pets out.
14. Brand Awareness
- Expand services into new target markets using mix marketing strategies to increase brand awareness.
- Represented and promoted Monster Energy Drink through guerrilla marketing programs to build brand awareness.
15. Quality Standards
Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.
- Work with Nike contracted manufacturers and supplier/vendors to ensure Nike footwear quality standards are implemented and uphold into the mass production.
- Worked very closely with the quality department as needed to be certain that products were up to quality standards.
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List of lead assistant skills to add to your resume
The most important skills for a lead assistant resume and required skills for a lead assistant to have include:
- Customer Service
- Sales Floor
- Payroll
- PET
- Employee Engagement
- Leadership
- Safety Procedures
- Develop Team
- Eagle
- Store Operations
- Ladders
- Product Knowledge
- Windows
- Brand Awareness
- Quality Standards
- Bank Deposits
- Exceptional Guest
- Groceries
- CPR
- Inventory Control
- Patient Care
- Food Preparation
- Administrative Tasks
- Customer Complaints
- Front Desk
- Mathematics
- Vital Signs
- Classroom Management
- PowerPoint
- POS
- HR
- Outdoor Play
- Travel Arrangements
- Gross Profit
Updated January 8, 2025
