Top Lead Assistant Manager Skills

Below we've compiled a list of the most important skills for a Lead Assistant Manager. We ranked the top skills based on the percentage of Lead Assistant Manager resumes they appeared on. For example, 29.7% of Lead Assistant Manager resumes contained Customer Service as a skill. Let's find out what skills a Lead Assistant Manager actually needs in order to be successful in the workplace.

The six most common skills found on Lead Assistant Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Lead Assistant Manager jobs:
  • Performed regular shipment inventory, quality control, payroll, schedule organization, and customer service administration.
  • Managed shift employees and coordinated company procedures while establishing standards for personnel performance and customer service.
  • Provided excellent customer service, which included proactive interaction and immediate resolution of customer service issues.
  • Guaranteed that management assured attentive customer service and customer complaint was addressed properly and resolved.
  • Performed customer service functions, including resolving occasional problems and protecting valuable customer relationships.
  • Develop and maintain customer relationships/manage related customer service responsibilities Occasional travel to industry conferences.
  • Modeled excellent customer service resulting in satisfied customers and motivated teammates.
  • Received multiple acknowledgments my level of dedication to excellent customer service.
  • Follow company merchandising and customer service guidelines; received shipments.
  • Provided excellent customer service by consistently maintaining a positive attitude.
  • Prioritized customer service and inventory awareness at all times.
  • Provided excellent customer service by assisted customers with orders.
  • Provided exceptional customer service to confirm customer satisfaction.
  • Maintained excellent customer service and ensured customer satisfaction.
  • Provided outstanding customer service while establishing long-term clientele.
  • Exercise excellent customer service and manage customer conflicts.
  • Prioritized exceptional customer service to effectively increase sales.
  • Monitor performance/customer service and morale of store employees.
  • Maintained high-level customer service satisfaction for different companies.
  • Account reconciliation of customer service orders.

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2. New Merchandise

high Demand
Here's how New Merchandise is used in Lead Assistant Manager jobs:
  • Managed inventory budgets, select and order new merchandise, liquidate overstocked items and recommended policies designed to maximize profits.
  • Performed management duties including receiving/inventory of new merchandise, bank deposits, visual merchandising, and loss prevention.
  • Participated with receiving new merchandise and worked diligently to succeed in new company promotion efforts.
  • Maximized sales by obtaining new merchandise and moving under performing merchandise.
  • Supported sales strategies by followed new merchandise set-up instructions and determined current merchandise set-up.
  • Supervised the unloading and disbursement of new merchandise to designated areas.

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3. Food Safety

high Demand
Here's how Food Safety is used in Lead Assistant Manager jobs:
  • Practiced and monitored food safety and sanitation practices in compliance with OSHA/HACCP standards.
  • Ensured food safety, product preparation, and cleanliness standards were maintained.
  • Oversee day to day food and food safety operations.
  • Certified as a Food Safety Manager (2005).
  • Practice excellent food safety and sanitation practice standards; monitor compliance with safety guidelines, build awareness about safety.
  • Trained new employees in product preparation, food safety customer service, financial accountability, and cash/security procedures.

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4. Food Preparation

high Demand
Here's how Food Preparation is used in Lead Assistant Manager jobs:
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food- handling practices Oversaw maintenance of equipment and repairs.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, building maintenance, and dining facilities.
  • Visited each food preparation station and observed the hygiene and taste quality of food being served ton customers.
  • Hire and train in-coming staff- store policies, food preparation and handling, safety procedures.
  • Assist others in food preparation and service functions as directed Supervise a number of employees.
  • Started as a crew member - food preparation, customer service, cleaning, etc.
  • Adhered to safety and sanitation standards during food preparation, service and clean up.
  • Supervised staff and ensured proper food preparation, kitchen clean-up and proper shut down.
  • Trained the team on food preparation and sanitation of equipment and dining areas.
  • Monitor and train other team members on customer service and food preparation.
  • Preformed customer service, quality control, deposits, inventory, food preparation
  • Monitored procedures for food preparation and compliance with health and fire regulations.
  • Respond to inquiries about food preparation and service.
  • Executed initial start-up food preparation in a timely manner.
  • Managed and supervised crews up to 25 people Food safety, food preparation, and service within a customer oriented environment.
  • Job Responsibilities included: Food preparation, menu planning and overseeing of sanitation standards.
  • Open and close store,make bank deposits,train workers in food preparation.

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5. Bank Deposits

high Demand
Here's how Bank Deposits is used in Lead Assistant Manager jobs:
  • Followed all security guidelines (including opening and closing store) and made nightly bank deposits.
  • Managed teams of sandwich makers, completed all closing duties including balancing registers, bank deposits.
  • Balance and assign cash registers, total safe, and make bank deposits daily.
  • Balanced all drawers at night and made bank deposits for the next morning.
  • Bank Deposits, profit and loss, drawer count down on each shift.
  • Bank deposits, rent collection, marketing, budgeting, leasing vacant units.
  • Open procedures, cash audits, customer service, schedules, bank deposits
  • Checked inventory daily, closed out registers and made bank deposits.
  • Receive payments, balance cash, and prepare daily bank deposits.
  • Count tills, make bank deposits, clean and close business.
  • Prepared and organized reports such as daily sales and bank deposits.
  • Inventory, computer work, bank deposits, and Leadership.
  • Check in safes and make bank deposits as needed.
  • Prepared bank statements; made bank deposits and withdrawals.
  • Filled and filed bank deposits and shipping documentations.
  • Prepare, deliver & document daily bank deposits.
  • Managed bank deposits as well as customer service.
  • Counted cash drawers and prepared daily bank deposits.
  • Prepared bank deposits and delivered to bank.
  • Examined daily sales and made bank deposits.

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6. Inventory Control

high Demand
Here's how Inventory Control is used in Lead Assistant Manager jobs:
  • Monitored daily inventory product levels, and produced inventory control documentation to support the purchase of additional stock.
  • Participated in event coordinating as well as inventory control and selection.
  • Performed inventory control and reconciliation, realizing 100% inventory accuracy.
  • Maintained and oversaw inventory control and supervised inventory support teams.
  • Coordinate inventory control, receiving merchandise and store maintenance.
  • Manage and maintain inventory control and administer banking responsibilities.
  • Organized projection processes and coordinated inventory controls.
  • Controlled a department budget and inventory control.
  • Labor management and inventory control.
  • Follow inventory control procedures and guidelines
  • Promoted 2 years after previous promotion to Assistant Management with additional experience in accounting, inventory control, and leadership skills.
  • Inventory control management of furniture and electronic items valued up to $1 million leveraging seasonal trends and product rotation methods.
  • Ensured that the proper inventory controls, merchandising, cash controls and customer issue resolution procedures were in place and followed.
  • Perform daily duties to include: cash handling, inventory control and maintaining cleanliness standards.
  • Managed 5 team members, rental accounts, inventory controls and cash.
  • Maintain inventory control levels in areas of product replenishment and re-stocks.
  • Reduced overhead costs when tasked with inventory control and purchasing.
  • Inventory control of bus maintenance, DOT records and inspections.
  • Monitored Scheduling, payroll processes, and inventory control.
  • Inventory Control specialist for store and special order product.

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7. Customer Complaints

high Demand
Here's how Customer Complaints is used in Lead Assistant Manager jobs:
  • Preserved satisfaction and turned around potential problems by proactively responding to customer complaints and resolving negative situations.
  • Provided and ensured consistent customer service, identifying and resolving customer complaints.
  • Assisted customers with unique shopping needs and handled customer complaints professionally.
  • Handled any customer complaints to customers satisfaction.
  • Investigated and rectified customer complaints and concerns.
  • Interacted with all levels of management to gather, analyze, and prepare recommendations regarding customer complaints and other store issues.
  • Managed 10+ employees, scheduling, ordering, inventory, calculate production, baked goods, handled customer complaints, bank deposits
  • Handled customer complaints and concerns in a caring and understanding manner, defusing issues and seeing that the customer was satisfied.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and resolve customer complaints.
  • Assist manager with schedule's, employee and customer complaints, arrange weekly meetings and safety information instructions.
  • Handled customer complaints or concerns whether in person or called in daily and excellent customer service skills.
  • Manage shift, schedule tasks/chores for scheduled employees, handled customer complaints, managed registers and cash
  • Maintain store absentee records, communicate employee concerns, and resolve customer complaints and requests.
  • Position Profile: Instrumental in leading employees and handling customer complaints with a win-win approach.
  • Serve as a point of contact for customer complaints and report to the manager.
  • Train, monitor and coach new crews and assist in resolving customer complaints.
  • Provide customer service and handle customer complaints and concerns as they arise.
  • Resolved customer complaints to customer satisfaction in a quick and efficient manner.
  • Take care of customer complaints and do returns and refunds.
  • Shift Leader Cash Handling Cooking Cashier Dealing with customer complaints Inventory

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8. Retail Store

high Demand
Here's how Retail Store is used in Lead Assistant Manager jobs:
  • Promoted to Head Floor Sales Lead/Assistant within 4 months for specialty retail store.
  • Assumed full operational control of retail store during manager's extended leave.
  • Managed thirty retail store employees and supervisors.
  • Retail store management, including opening /closing.
  • Managed inventory and conducted planogram resets Assisted with the logistics of recruitment, hiring and development of retail store staff.
  • Supervised the preparation and accountability of retail store physical inventory and for developing action plans to achieve expected results.

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9. Sales Goals

high Demand
Here's how Sales Goals is used in Lead Assistant Manager jobs:
  • Established sales goals and maximized performance via execution of company standards.
  • Managed a successful sales team of 10 members who consistently exceeded sales goals by 20% each month.
  • Managed staff, handled daily financial operations, visual marketing, merchandising, frequently succeeded in surpassing sales goals
  • Trained new servers, set sales goals and communicated with management on behalf of service employees.
  • Configured daily sales goals for each person on staff for day, week, and month.
  • Examined performance data to assess sales goals, manage inventory, and evaluate employee performance.
  • Projected and enforced sales goals based on the company's expectation for our store.
  • Managed daily sales goals by monitoring hourly readings for the store and individual associates.
  • Obligated to achieving sales goals during my assigned hours as the customer experience leader.
  • Developed team of employees who achieved established sales goals and customer service objectives.
  • Implemented marketing objectives of the store with impulse buying and setting sales goals.
  • Help meet certain sales goals and restaurant franchisee expectations on a consistent basis.
  • Rewarded stylist upon sales goals and resolved any client complaints or concerns.
  • Meet sales goals, cross-sell, and identify customers' financial needs.
  • Direct reporting of daily sales goals to the store manager.
  • Communicate to customers to reach and improve sales goals.
  • Surpassed individual sales goals with 92% consistency.
  • Maintained and exceeded sales goals set by home office
  • Gained sales experience and met sales goals.
  • Maintained a high standard for sales goals.

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10. Staff Members

high Demand
Here's how Staff Members is used in Lead Assistant Manager jobs:
  • Recruited, interviewed and hired staff members, motivated staff to meet store goals and comply with policies and procedures.
  • Conduct ongoing training for staff members on any changes in AP, expenses and monitor regular vendor reconciliation.
  • Supervised daily business operations for two dental office staffs comprised of 2 dentists and 11 staff members.
  • Supervised and trained 28 staff members on the operation of machinery, computers and general warehouse operations.
  • Managed and directed large shifts of over 20 staff members.
  • Educate and train staff members and schedule their shifts.
  • Establish working schedules for other school staff members.
  • Certified trainer for new staff members.
  • Train other associates and staff members.
  • Cross-trained over 20 staff members.
  • Provided oversight in auditing of daily store financials including the direct supervision of over 15 staff members.
  • Circle kAssisted in managing a convenience store; recruited, trained and coached staff members.
  • Hired and trained 20 new staff members in scooper and shift leader responsibilities.
  • Direct Workflow of 10-15 staff members in both retail and service areas.
  • Acted as the voice between top-level management and staff members !

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11. Sales Floor

high Demand
Here's how Sales Floor is used in Lead Assistant Manager jobs:
  • Observe and coach customer service representatives in developing selling skills, implementing plan-o-grams and sales floor re-arrangements.
  • Provided knowledge to associates in need of support when handling customer issues and concerns that may arise on the sales floor.
  • Hired and trained new employees, maintained employee schedule and payment, organized and maintained sales floor and inventory.
  • Set up sales floor for promotions and send invitation letters for customers inviting them to the store.
  • Organize product on the sales floor in a way that is appealing to customers.
  • Helped maintain sales floor and warehouse with particular emphasis on jewelry and guns.
  • Maintained product inventory both on the sales floor and placed back stock orders.
  • Maintained sales floor organized, free of clutter and potential hazards for customers.
  • Make sure the sales floor stays neat, organized and well stocked.
  • Make sure product is properly censored before it reaches the sales floor.
  • Managed 2 floor employees and set up sales floor for yearly sales.
  • Process garment shipments and place new product on the sales floor.
  • Maintained store standards by rotating, moving merchandise on sales floor.
  • Changed and labeled marketing when need in stock-room and sales floor.
  • Assisted manager with sales floor and inventory - reducing theft.
  • Provide leadership on the sales floor during the shift.
  • Support of Store Leadership in overall sales floor operations.
  • Maintained a clean and organized stockroom and sales floor.
  • Completed training and oversaw all sales floor operations.
  • Managed the Sales Floor and Stock Room.

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12. Loss Prevention

high Demand
Here's how Loss Prevention is used in Lead Assistant Manager jobs:
  • Created high loss prevention awareness within store by enforcing security policies and creating trusting relationships.
  • Lead investigator of the loss prevention department
  • Ensured proper inventory, cash controls, and loss prevention procedures were in place and adhered to by all employees.
  • Audited all cash register transactions and ensured that they were completed to company's loss prevention standards.
  • Greeted people as they entered, assisted in loss prevention, and handled cash exchanges.
  • Supported management with administrative functions, loss prevention, and training.
  • Managed and tracked store inventory for loss prevention.
  • Cash Controls up to $20,000 Handling Loss prevention in store, with employees and client situations.
  • use cameras for loss prevention accidents or thief.
  • Headed the quarterly purges of all paperwork; customer's kept information and Loss Prevention compliances, etc.
  • Staff scheduling Cash deposits and balances Daily sales audits Monthly inventories Profit and loss accountability Loss prevention Merchandise ordering and stocking

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13. Daily Operations

high Demand
Here's how Daily Operations is used in Lead Assistant Manager jobs:
  • Managed and developed daily operations of 14 sales personnel while promoting positive and productive working environments within car dealership departments.
  • Assisted production workshop manager in the daily operations of production workshops consisting of 120 developmentally disabled employees.
  • Job description: Responsible for everything involved in daily operations.
  • Coordinated and performed daily operations that were kitchen oriented.
  • Executed daily operations of salon opening and closing.
  • Collaborated with spa director to oversee daily operations.
  • Managed daily operations, created employees' schedules, promoted marketing material for the business, and analyzed daily sales.
  • Manage daily operations of branch, resolve account service issues and respond to client inquiries promptly and effectively.
  • Manage route between 60-100 customers and ran store daily operations properly to insure profit and revenue growth.
  • Supervised a staff of twenty-five cashiers and food service cast members for efficient daily operations.
  • Train new workers in warehouse, on delivery routes, and on daily operations/company functions.
  • Assisted store manager with all daily operations, manage staff and assist with projects.
  • Managed daily operations and maintenance, maintaining accurate records for all business supplies.
  • Executed daily operations of what it takes to run the store.
  • Assist the management on daily operations such as scheduling the staff.
  • Support the manager in the daily operations of the store.
  • Managed the daily operations of the store and its employees.
  • Executed daily operations of the front counter and dining room.
  • Train new employees in daily operations and sandwich making.
  • Motivate team members to ensure smooth running daily operations.

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14. POS

high Demand
Here's how POS is used in Lead Assistant Manager jobs:
  • Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service automotive repair facility.
  • Reviewed code compliance and safety considerations and performed post-installation testing, documentation and certification of the system.
  • Direct daily store management operations including store deposits, balancing of cash registers, and daily/monthly reporting.
  • Provided grant proposal development and completed documentation for the State of California Employment Training Panel.
  • Handled financial transactions, maintained proper drawer amount, and calculated bank deposit before depositing.
  • Developed budget proposals and financial plans, and performed back testing on portfolio management strategy.
  • Assist with yearly reviews, emphasizing positive performance while encouraging improvement in struggling areas.
  • Provide initial positive encounter for customers while maintaining a professional and courteous demeanor.
  • Reconcile register drawer daily and perform closing procedures making necessary bank deposits.
  • Cultivated positive relationships with participants by interacting with them during group classes.
  • Develop a professional relationship with others in the industry for networking purposes
  • Presented proposal to managing partner for improvements to venue and operations.
  • Bank deposits, product ordering, daily/weekly/monthly profit projections.
  • Interacted positively with customers while promoting new menu items.
  • Reconciled cash tills daily and processed bank deposits routinely.
  • Counted and deposited safe money and confidential paperwork.
  • Displayed positive and consistent customer support/service orientation.
  • Organized office paperwork and prepared banking deposits.
  • Assured accuracy and deposited nightly sales.
  • Completed necessary paperwork and bank deposits.

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15. Company Policies

average Demand
Here's how Company Policies is used in Lead Assistant Manager jobs:
  • Addressed customer service inquiries in a timely and accurate fashion ensuring company policies were upheld while simultaneously accommodating customer's requests.
  • Used active listening & resolution skills to obtain customer satisfaction within company policies & retention within a competitive market.
  • Document violations of company policies/procedures by bakery associates and conduct appropriate corrective action, up to and including termination.
  • Delivered superior service to customers within framework of established company policies.
  • Completed opening, daily and closing procedures/checklists according to company policies/procedures.
  • Assist manager to Over see daily functions of property and staff in to company policies and section 42 laws.
  • Created a training guide to ensure each new employee understood all job responsibilities and duties and company policies.
  • Supervised and trained other staff for following protocols regarding company policies, food rotation and cleaning food stations.
  • Provided general management of all activities within the store consistent with company policies and RAC mission statement.
  • Conducted monthly training with employees to ensure they were knowledgeable of all company policies and procedures.
  • Initiated program that standardized employee training in company policies and procedures.
  • Enforced all company policies and procedures along with monitoring compliance.
  • Implement corporate strategy and maintain company policies rules & regulations.
  • Comply with company policies, procedures, standards and specifications.
  • Adhere to facility/company policies and procedures at all times.
  • Manage and guide employees to ensure company policies.

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16. Crew Members

average Demand
Here's how Crew Members is used in Lead Assistant Manager jobs:
  • Monitored and trained crew members and managers* Handled register and completed financial transactions.
  • Managed and mentored entry-level crew members at job sites to guarantee quality work was completed in a safe and timely manner.
  • Operated and trained crew members on service, handling large-volume cooking equipment and verified orders met requirements for quality and quantity.
  • Trained, monitored and coached crew members, carhops and skating carhops in performing all Basic Station functions.
  • Train new crew members, assist the general manager in the store, open and close the store
  • Open, setup and operate entire store location and crew members from prep to functioning hours.
  • Attained Health Certification for safe food handing to work on the line with other crew members.
  • Oversee the crew members to ensure that all company policies and procedures were being properly followed.
  • Managed staff of 15 crew members, 2 Shift leaders and 1 assistant managers.
  • Conduct and/or supervise training and evaluate performance of new employees and established crew members.
  • Assist the general manager in the hiring of new crew members.
  • Managed staff of 10-15 crew members and 5 team leaders.
  • Trained, and Motivated Crew Members during the shift.
  • Interviewed, hired and trained new crew members.
  • Developed and trained new crew members.
  • Managed a department of crew members.
  • Managed crews of up to five crew members Assisted store manager with other various managerial tasks.
  • Oversee crew members and operations to ensure excellence Manage all deposits Establish inventory intake and organization
  • Trained and instructed crew members Responsible for stocking and managing inventory Insured the overall cleanliness of the store
  • Write alcohol beverage orders/stock beer Operate cash register Second in command Train new crew members Maintain a safe clean work environment

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17. Inventory Management

average Demand
Here's how Inventory Management is used in Lead Assistant Manager jobs:
  • Assisted the Salon Manager by overhauling current franchise inventory system and developing a more streamlined system of inventory management.
  • Analyzed and executed inventory management based on various business services and store reports.
  • Inventory and inventory management including ordering new product and inventory service.
  • Specialized in transportation deliveries, customer transactions and inventory management.
  • Inventory management including ordering food/beverage, supplies, uniforms.
  • Inventory management, vendor ordering and quality control responsibilities.
  • Inventory management of donated merchandise.
  • Help manage profits by following and enforcing policies which included work schedules, cash and inventory management and order verification.
  • Lead team to achieve excellent levels of speed and friendliness, maintaining a clean environment, cash and inventory management.
  • Included in this was inventory management, scheduling, tech repair, and adapting to changes in upper-management.
  • Inventory Management System (OLTP) The system is integrated with PRODUCTION and FINANCIAL ACCOUNTING SYSTEM.
  • Oversee the Photo Department, responsible for Photo inventory management and improving customer service processing times.
  • Worked closely with the general manager and owner on customer service issues and inventory management.
  • Inventory management, protection of all Rent A Center properties within the store.
  • Assist with inventory management and ordering needs for behind the bar.
  • Assisted store manager with inventory management and training of multiple employees.
  • Inventory management and security of allstore assets.
  • Inventory management such as receiving merchandise, making orders and claims to vendors and warehouse using Telxon device.
  • Supervised employees and provided leadership Managed financial activity with opening and closing the store Responsible for Inventory management

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18. Data Entry

average Demand
Here's how Data Entry is used in Lead Assistant Manager jobs:
  • Job responsibilities: Billing, answering phones, data entry, handling cash, checking in customers who came in for service
  • Conduct data entry in company system in the form of payment transactions, correspondence with clients, and merchandise sales.
  • Conducted daily cash deposits duties & accurate data entry of client information.
  • Performed data entry such as documenting fuel numbers, and ship reports.
  • Performed daily data entry, filing, answering phones and cleaning.
  • Trained new employees on multiple program and data entry software.

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19. Weekly Schedules

average Demand
Here's how Weekly Schedules is used in Lead Assistant Manager jobs:
  • Created weekly schedules for employees while also dealing with club member complaints.
  • Supervised up to fifteen employees managing weekly schedules and payroll budgets.
  • Organized and developed weekly schedules for 30+ employees.
  • Created weekly schedules for store employees, Earned reputation for being passionate, enthusiastic, and exceeding the customer's expectations.
  • Maintained operations including writing weekly schedules and receiving shipment into the system.
  • Developed and maintained Training ProgramAssisted with weekly schedules Interviewed and hired new employees

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21. Customer Relations

average Demand
Here's how Customer Relations is used in Lead Assistant Manager jobs:
  • Interacted with Client Management and Implementation Management and maintained effective client and customer relations at all levels with client organization.
  • Developed customer relations by taking the time to answer questions and provided advice that encouraged other employees to get involved.
  • Handled customer relations including point of sale transactions and customer issues in a professional and diplomatic manner.
  • Monitor customer relations including addressing, responding to and resolving customer needs, questions and/or complaints.
  • Scheduled employees and trained them in the importance of providing superior customer relations.
  • Handled all customer relations and concerns.
  • take orders, take money, make drinks, bag orders, customer relations, expedite orders.
  • inventory control,* Customer relations.

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22. Company Standards

average Demand
Here's how Company Standards is used in Lead Assistant Manager jobs:
  • Perform marketing and promotional activities as appropriate to grow overall financial service business and meet company standards for growth.
  • Assisted store manager with daily store operations while maintaining all company standards and numbers.
  • Provided guidance and direction to team members in order to maintain company standards.
  • Communicate account activities, so that all account meets company standards.
  • Maintain proper personal attire and branding to reflect company standards.
  • Manage and assign tasks appropriately based on Company standards.
  • Maintained company standards for overdue billing collection goals.
  • Assist and/or direct implementation of operations Inspect and package outgoing orders Complete maintenance work to company standards.

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23. Product Knowledge

average Demand
Here's how Product Knowledge is used in Lead Assistant Manager jobs:
  • Transformed customer complaints into sales with product knowledge and excellent communication.
  • Conduct in-store product demonstrations by assisting customers in areas of product knowledge, pricing and availability, and special orders.
  • Established and maintained an excellent standing with all merchants, instilled product knowledge and education to customers and employees.
  • Drive sales, Lead, motivate and train a team on product knowledge, conversion and customer service.
  • Attend training seminars, trained new hires in customer service, product knowledge, maintain inventory.
  • Trained new associates on policies, procedures, product knowledge, sales and customer service.
  • Trained and evaluated on associates on selling skills and product knowledge.
  • Perform product knowledge in preparing and sending out menu items.
  • Provided excellent product knowledge to all customers.
  • Coordinated and executed events and trainings to develop stronger product knowledge and brand awareness.
  • Demonstrate advanced product knowledge; Maintain awareness of new products and educate employees on products.

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24. Phone Calls

average Demand
Here's how Phone Calls is used in Lead Assistant Manager jobs:
  • Make sure all orders were completed and answer all phone calls and emails sent to me via telephone or email.
  • Answered phone calls from customer with question and concerns.
  • Answered telephone calls and scheduled appointments for clients.
  • Answer phone calls and answered general questions from potential customers Kept the showroom clean and maintained neat, orderly product displays.
  • Assist customers in a fast-paced environment by providing superb customer satisfaction while answering inbound phone calls and completing photo orders.
  • General retail responsibilities-assisting customers and answering questions, running cash register, working merchandise, answer phone calls.

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25. Safety Procedures

average Demand
Here's how Safety Procedures is used in Lead Assistant Manager jobs:
  • Monitor attendance, meal break policy and Safety procedures at work, responsible for weekly inventory of all supplies.
  • Completed Daily Inspections for Safety Procedures on Opening and Closing the facility.
  • Make sure all food safety procedures are followed.
  • Administered company safety programs, safety meetings, safety inspections, and safety procedures regarding maintenance practices within the caster department.
  • Manage under the assistant manager 10-20 employees* Train incoming personnel* Implement safety procedures* Inventory of supplies* Evaluating cash drawers* Making daily deposits
  • Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by company safety procedures.

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26. Customer Accounts

average Demand
Here's how Customer Accounts is used in Lead Assistant Manager jobs:
  • Managed the customer accounts representatives to ensure work was done effectively and efficiently.
  • Reviewed customer accounts to uncover hidden sales opportunities.
  • Handled customer accounts as a customer account representative made changes to account info, handled some collections.
  • Review customer accounts to identify liabilities and contact clients to improve status.
  • Analyzed customer accounts and statements to overcome billing and payment issues.
  • Manage over 300 customer accounts on daily, weekly, monthly basis.

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27. Food Cost

average Demand
Here's how Food Cost is used in Lead Assistant Manager jobs:
  • Utilized previous sales and cost data to determine staffing needs while maximizing revenue and minimizing labor and food costs.
  • Help keep accurate cash, sales, food cost, payroll and inventory control records and accounts for variances.
  • Monitored and maintained inventory levels and food cost as well as maintain files, records and all required documentation.
  • Delegate and lea processes to control labor costs, food costs, and cash on daily basis.
  • Reduced the food cost by over 20%.
  • Keep track of food cost.

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28. Customer Orders

average Demand
Here's how Customer Orders is used in Lead Assistant Manager jobs:
  • Expedite customer orders and ensure order accuracy and timely delivery.
  • Placed, prepared and delivered customer orders
  • Pull customer orders out of stock and package correctly for shipment, and (or) on pallets for distribution.
  • Worked closely with Inside Sales personnel to increase speed and reliability of response to customer orders and handling of complaints.
  • Listen, Apologize, Satisfy, Thank) Accurately taking customer orders and delivering food Managing till Utilizing C.H.A.M.P.S.
  • Open and close store * Train employees * Accounts payable/receivable duties * Cashier * Handled customer orders, inquiries, and complaints

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29. High Volume

average Demand
Here's how High Volume is used in Lead Assistant Manager jobs:
  • RETAIL: Managed up to 5 personnel per given shift in a high volume, fast paced convenient store setting.
  • Managed a high volume restaurant with staff exceeding 100 Team Members and 3 Assistant Managers.
  • Greet, direct and serve airport customers in high volume fashioned restaurant.
  • Greeted a high volume of guests and offered an enhancement of services.
  • Managed high volume orders and donations by scheduling workload of workforce.
  • Cook to order and prep for high volume breakfast/lunch restaurant.
  • Performed all aspects of managing a high volume convenience store.
  • Enter and maintain inventory status of high volume sales environment.
  • Scheduled routes always for the next business day for the Delivery Teams Answer high volumes of calls from Delivery Teams.

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30. Weekly Inventory

low Demand
Here's how Weekly Inventory is used in Lead Assistant Manager jobs:
  • Assisted management with weekly inventory control and weekly stock ordering.
  • Completed and calculated weekly inventory counts and ordered stock.
  • Restructured weekly inventory procedure, reduced task labor by 2/3 and increased accuracy by an average of 4%.
  • Counted weekly inventory to ensure no store loss, and maintained store inventory by ordering new products each week.
  • Cashier, receiving and stocking merchandise, daily till balancing, weekly inventory Audits.
  • Managed weekly inventory orders of goods and services.
  • Helped with preparation, set-up, and service for catering events Assisted in weekly inventory and receiving of orders.
  • Order weekly inventory, monitor daily use/waste within store.Most customers want products on a need to know basis.
  • do daily and weekly inventory.
  • Conduct nightly cash audits Conduct daily and weekly inventory Adhere and enforce all policies, procedures and laws.

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31. Ensure Accuracy

low Demand
Here's how Ensure Accuracy is used in Lead Assistant Manager jobs:
  • Administrative-Conducted quarterly file audits to ensure accuracy of lease to own contracts and consumer information.
  • Reviewed and verified employee paperwork and timekeeping records to ensure accuracy and completeness.
  • Monitor inventory, place orders and ensure accuracy of ordering and transfers.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.

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32. Cycle Counts

low Demand
Here's how Cycle Counts is used in Lead Assistant Manager jobs:
  • Conduct regular cycle counts, inventory adjustments and solves inventory discrepancies to sustain an accurate product inventory.
  • Shift supervisor -making weekly labor schedule -delegating tasks-inspecting and checking in orders-daily sales reports-cash management -cycle counts/inventory checks
  • Restocked inventory daily and performed cycle counts weekly to assure accuracy of store inventory; analyzed any variances.
  • Assisted with routine Inventory Control includes cycle counts, inventory moves and accountability for all warehouse inventory accuracy.
  • Facilitated inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager.
  • Maintained timely and accurate inventory counts including Cycle Counts and complete physical inventory.

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33. New Associates

low Demand
Here's how New Associates is used in Lead Assistant Manager jobs:
  • Involved in the recruiting, hiring and developing of new associates.
  • Assisted in the on site training of new associates.
  • Pack line leader and training of new associates.
  • Managed applicants using Taleo Talent Management System, executed interviews, and onboarded new associates.
  • Completed background checks including criminal checks and employment checks Trained new associates and managers following company training standards.
  • Developed strategic displays and produce placement techniques recruiting and training new associates.

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34. Performance Reviews

low Demand
Here's how Performance Reviews is used in Lead Assistant Manager jobs:
  • Develop employees by providing positive and negative feedback, establishing performance expectations by conducting performance reviews.
  • Direct staffing and administrative functions including performance reviews, promotions, salary recommendations, and terminations.
  • Interviewed prospective employees and prepared and conducted bi-annual performance reviews for Case Management Support Staff.
  • Performed regular evaluations and annual performance reviews to provide appropriate, constructive feedback to ensure quality standards are met.
  • Assisted the store manager with human capital management operations, which included performance reviews and employee development.
  • Assist with scheduling employees, assigning duties to store employees and providing input to performance reviews.
  • Conduct performance reviews, new-hire interviews, and administer corrective actions.
  • Conducted performance reviews, and processed administrative human resources paperwork.
  • Prepare and administer performance reviews in a timely manner.

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35. Truck Orders

low Demand
Here's how Truck Orders is used in Lead Assistant Manager jobs:
  • Cashier, Customer Service, Inventory, Truck orders, Supervise, Etc.
  • Place truck orders, rotate stock, keep accurate inventory.
  • Truck orders, employee meetings,
  • Oversee and organize truck orders.
  • Manage and order truck orders for future bussiness.
  • File invoices and place mclane truck orders with handheld.

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36. Ice Cream

low Demand
Here's how Ice Cream is used in Lead Assistant Manager jobs:
  • Worked in every area, including kitchen, front registers, ice cream area, and performed truck duty.
  • Make ice cream treats and provide people with fast, friendly service.
  • Prepared ice cream request for customers3.
  • ice cream, milkshakes, smoothies, cakes for customers, and making the ice cream.
  • Order candy,ice cream etc.
  • Cleaned and refill food and preparation stations for coffee, ice cream, donuts, etc.

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37. Corporate Office

low Demand
Here's how Corporate Office is used in Lead Assistant Manager jobs:
  • Assisted corporate offices in improving and implementing new and updated local requirements.
  • Assisted the Director in documents preparations as well as correcting the opening or closing paperwork before submitting to corporate office.
  • File and manage all paper work, and money that's sent to corporate office for completed jobs.
  • Report all paper work, money, and completed jobs to corporate office after job completion.
  • Created daily and weekly cash reports, reporting information to Corporate Office upon creation.
  • Prepare and file productivity reports and visual setups to present to corporate offices.
  • Review daily sales and report to the corporate office.
  • Enforce protocols from corporate office Assisted customers Trained salon coordinators and support staff

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38. Computer System

low Demand
Here's how Computer System is used in Lead Assistant Manager jobs:
  • Trained new employees on computer systems, policy and procedure, reservations, condo-owner relations and customer service.
  • Verified and audited all information in the computer system to verify accuracy for all tellers and cash systems.
  • Enter safe and cash drawers into computer system and report all sales activities to corporate office.
  • Loaded event files to the arena master computer system to coincide with daily curriculum.
  • Keep up to date with announcements on the main website and computer system.
  • Trained and coached employees in using store computer systems and technology.
  • Entered information about parents and children into our computer system.
  • Figure daily sales and log on to radiant computer system.

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39. Greeting Customers

low Demand
Here's how Greeting Customers is used in Lead Assistant Manager jobs:
  • Cashier duties include: greeting customers, completing sales transactions, completing refunds and exchanges.
  • Perform customer service, including greeting customers, taking food orders, serving food, and cash register operations.
  • Managed customer service duties, planning menus, greeting customers, and taking complaints.
  • Handled promotions (Letters, post cards, daily sales calls and immediately greeting customers as they walked in.)
  • Provided customer service while greeting customers and serving soup using preferred sales techniques.
  • Delivered excellent customer service by greeting customers and assisting them with their shopping experience.

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40. Entire Store

low Demand
Here's how Entire Store is used in Lead Assistant Manager jobs:
  • Managed the entire store location confidentiality and leave record.
  • Refresh entire store; stock and covert store.
  • Managed entire store and staff.
  • Clean restrooms and sweep an mop the entire store make sure the back room and office are clean.
  • Controlled inventory and managed the entire store operation Completed multiple tasks to exceed expectations daily Supervised and trained in-store team members
  • Advanced to increasingly responsible positions, culminating in management role with oversight for entire store operations.

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41. Front Desk

low Demand
Here's how Front Desk is used in Lead Assistant Manager jobs:
  • Facilitated communication between departments and lead the front desk in company promotions.
  • Maintain organization in front desk.
  • Run the front desk, check-ins and check outs.
  • Have some experience with Quickbooks, working at the front desk in a motel.
  • Perform daily administrative tasks in a cutting-edge startup environment Facilitate customer engagement at the front desk
  • Managed front desk responsibilities; Managed eleven employees answering phones, booking tour Created employee schedules.
  • Eagle Crest Resort Redmond, OR Supervisor Manage Staff at hotel front desk.

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42. Labor Costs

low Demand
Here's how Labor Costs is used in Lead Assistant Manager jobs:
  • Mentored/coached a management team of 25, developed marketing and sales strategy, and managed budgeting, food and labor costs.
  • Cut labor costs in half by implementing new processes to effectively and efficiently accomplish closing duties.
  • Conducted nightly close-of-business bookkeeping to manage labor costs, material costs, and inventory on hand.
  • Stabilized labor costs by properly staffing the labor force and regulating employee hours.
  • Monitored monthly purchasing budget and labor costs, remaining within budget constraints.
  • Analyzed and reduced food and labor costs to consistently exceed monthly goals.
  • Utilized different strategies to reduce item and labor costs.
  • Monitor and maintain service levels and labor costs.
  • Executed customer orders within strict time-constraints Supervised and Trained employees Managed cash flow Maintained labor costs

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43. Product Quality

low Demand
Here's how Product Quality is used in Lead Assistant Manager jobs:
  • Monitor cooler and freezer temperatures to ensure product quality, report refrigeration failure immediately.
  • Maintained critical standards for product quality, speed and accuracy, cleanliness and sanitation.
  • Ensured compliance of the store s highest standard operating procedures and product quality.
  • Enforce company's standards for customer service and product quality.
  • Ensured cleanliess, hospitality, product quality, and customer service was maintained.
  • Resolve customer complaint issues Know and uphold standards for product quality Promote sales by following the shops marketing plan

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44. HR

low Demand
Here's how HR is used in Lead Assistant Manager jobs:
  • Promoted rapidly through a series of increasingly responsible management positions based on strong financial, sales and operating performance.
  • Directed team to consistently achieve positive results and customer return through maintaining friendly and consistent customer service efficiency.
  • Recognized company-wide for success in bottom-line profit performance through efficiency improvements, service enhancements and cost reductions.
  • Reduce overhead costs, adhering to budget limits through verification and approval of incoming inventory.
  • Maximized company profits and growth through precision debt collection as well as customer service/advisement.
  • Developed communication skills through customer service and team development while prioritizing and delegating tasks.
  • Managed cinema through operational activities in accordance with company policies to ensure functional efficiency.
  • Communicate business activities with sister facilities through travel, teleconference or WebEx.
  • Performed financial and operational tasks including ensuring state compliance through audits.
  • Evaluate store financial statements to drive profitability through goal-setting and attainment.
  • Coordinated curriculum updates to be utilized throughout Navy training sites.
  • Directed business development through telemarketing and referral-building activities.
  • Improved customer relations through thoughtful and personalized service.
  • Generated repeat business through excellent customer service.
  • Developed a customer base through business-to-consumer sales.
  • Worked closely with shrinkage management.
  • Obtained certification through suntan supply.
  • Managed credit team to six consecutive top three finishes (for Quality, Accuracy and Production) out of 12 teams.
  • Welcome customers assist with problems and write up and monitor staff for audits, Data Entry, HR policies and procedures.
  • Guide sales associates through market plan moves, stocking the store, cash/credit card refunds, and all customer service matters.

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45. Weekly Basis

low Demand
Here's how Weekly Basis is used in Lead Assistant Manager jobs:
  • Completed product inventory on weekly basis.
  • Delegated daily priorities, field marketing and telemarketing sales opportunities and attained delivery goals and standards on a weekly basis.
  • Created and implemented highly successful training program, saving company four man hours on a weekly basis.
  • Completed, compiled and turned in paper work on a weekly basis.
  • Managed collections assuring it stayed under 5.9% on a weekly basis.
  • Helped update the layout of the store on a weekly basis.
  • Ordered supplies and did store reports on a weekly basis.
  • Promoted from customer service representative to shift lead Performed inventory reconciliation on a bi-weekly basis Responsible for opening and closing store

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46. Credit Card Transactions

low Demand
Here's how Credit Card Transactions is used in Lead Assistant Manager jobs:
  • Opened and closed store; additionally ensured a clean work and dining environment Handling money and credit card transactions.
  • Processed credit card transactions, balanced receipts, and calculated daily balancesheets.
  • Tabulated charges, collected monetary payments and processed credit card transactions.
  • Participated in daily financial interactions, along with credit card transactions.
  • Supervised daily operations, uploaded daily credit card transactions.
  • Operated a cash register for cash, check and credit card transactions with accuracy.

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47. Monthly Inventory

low Demand
Here's how Monthly Inventory is used in Lead Assistant Manager jobs:
  • Compile and maintain non-monetary reports and records on cigarette counts and monthly inventory counts.
  • Manage daily and monthly inventory.
  • Supervised the daily operations of the restaurant Assisted management with monthly inventory control and weekly stock ordering.
  • Handled monthly inventory and purchasing to insure adequate inventory levels to meet business demands.
  • Organized product inventory including ordering, receiving, pricing, distributing and taking monthly inventory counts.
  • Conducted monthly inventory counts including purchasing/ordering, restock and confirmation of on-hand merchandise and minimized loss.

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48. Large Amounts

low Demand
Here's how Large Amounts is used in Lead Assistant Manager jobs:
  • General checkout duties to include handling of large amounts of cash on hand and operation of credit card billing systems.
  • Handled large amounts of money, accounted for safe and all registers, and prepared large bank deposits.
  • Work with a cash register and handle large amounts of cash.
  • Maintained accountability of large amounts of copper wire and heavy machinery.
  • Handled and deposited large amounts of money safely and accurately.
  • Managed team of employees Acting manager when store manager was not present Handled safe, deposits, and large amounts of money

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49. Delinquent Accounts

low Demand
Here's how Delinquent Accounts is used in Lead Assistant Manager jobs:
  • Establish and maintain communication with delinquent accounts.
  • Document delinquent accounts to be presented in court filing for criminal or civil proceedings.
  • Worked with collections to secure on time payments and collect on delinquent accounts.
  • Called delinquent accounts to make collections.
  • Processed Paperwork for Rental Customers Collected Payments Dispatched Pick-up/Delivery Drivers Conducted Inventory Control Resolved Delinquent Accounts
  • Retail Call Center Representative-Evansville, IN Solicited loan applications to current customers while making arrangements to bring their delinquent accounts current.

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50. Powerpoint

low Demand
Here's how Powerpoint is used in Lead Assistant Manager jobs:
  • Designed and presented a PowerPoint slide show to introduce customers to digital photography, thereby enhancing photo department sales.
  • Created PowerPoint presentations, assembled information packets, and edited or revised existing policies and procedures.
  • Prepared and delivered semi-annual sales meetings for lab staff utilizing PowerPoint presentations and other mediums.
  • Organized documents using different programs including but not limited to Microsoft Excel and PowerPoint.
  • Compiled data from Data Center Audits into Excel and PowerPoint for executive presentation.
  • Prepared and reviewed presentation materials by proofing, formatting and enhancing PowerPoint presentations.

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20 Most Common Skill for a Lead Assistant Manager

Customer Service36.2%
New Merchandise7.6%
Food Safety6.4%
Food Preparation6%
Bank Deposits5.8%
Inventory Control4.3%
Customer Complaints3.8%
Retail Store3.7%

Typical Skill-Sets Required For A Lead Assistant Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
29.7%
29.7%
2
2
New Merchandise
New Merchandise
6.2%
6.2%
3
3
Food Safety
Food Safety
5.2%
5.2%
4
4
Food Preparation
Food Preparation
4.9%
4.9%
5
5
Bank Deposits
Bank Deposits
4.8%
4.8%
6
6
Inventory Control
Inventory Control
3.5%
3.5%
7
7
Customer Complaints
Customer Complaints
3.1%
3.1%
8
8
Retail Store
Retail Store
3.1%
3.1%
9
9
Sales Goals
Sales Goals
2.7%
2.7%
10
10
Staff Members
Staff Members
2.6%
2.6%
11
11
Sales Floor
Sales Floor
2.5%
2.5%
12
12
Loss Prevention
Loss Prevention
2.2%
2.2%
13
13
Daily Operations
Daily Operations
1.9%
1.9%
14
14
POS
POS
1.8%
1.8%
15
15
Company Policies
Company Policies
1.7%
1.7%
16
16
Crew Members
Crew Members
1.4%
1.4%
17
17
Inventory Management
Inventory Management
1.3%
1.3%
18
18
Data Entry
Data Entry
1.2%
1.2%
19
19
Weekly Schedules
Weekly Schedules
1.1%
1.1%
20
20
Menu Items
Menu Items
1%
1%
21
21
Customer Relations
Customer Relations
1%
1%
22
22
Company Standards
Company Standards
0.9%
0.9%
23
23
Product Knowledge
Product Knowledge
0.9%
0.9%
24
24
Phone Calls
Phone Calls
0.9%
0.9%
25
25
Safety Procedures
Safety Procedures
0.8%
0.8%
26
26
Customer Accounts
Customer Accounts
0.8%
0.8%
27
27
Food Cost
Food Cost
0.8%
0.8%
28
28
Customer Orders
Customer Orders
0.8%
0.8%
29
29
High Volume
High Volume
0.7%
0.7%
30
30
Weekly Inventory
Weekly Inventory
0.7%
0.7%
31
31
Ensure Accuracy
Ensure Accuracy
0.7%
0.7%
32
32
Cycle Counts
Cycle Counts
0.6%
0.6%
33
33
New Associates
New Associates
0.6%
0.6%
34
34
Performance Reviews
Performance Reviews
0.6%
0.6%
35
35
Truck Orders
Truck Orders
0.6%
0.6%
36
36
Ice Cream
Ice Cream
0.6%
0.6%
37
37
Corporate Office
Corporate Office
0.5%
0.5%
38
38
Computer System
Computer System
0.5%
0.5%
39
39
Greeting Customers
Greeting Customers
0.5%
0.5%
40
40
Entire Store
Entire Store
0.5%
0.5%
41
41
Front Desk
Front Desk
0.5%
0.5%
42
42
Labor Costs
Labor Costs
0.4%
0.4%
43
43
Product Quality
Product Quality
0.4%
0.4%
44
44
HR
HR
0.4%
0.4%
45
45
Weekly Basis
Weekly Basis
0.4%
0.4%
46
46
Credit Card Transactions
Credit Card Transactions
0.4%
0.4%
47
47
Monthly Inventory
Monthly Inventory
0.4%
0.4%
48
48
Large Amounts
Large Amounts
0.4%
0.4%
49
49
Delinquent Accounts
Delinquent Accounts
0.4%
0.4%
50
50
Powerpoint
Powerpoint
0.4%
0.4%

166,254 Lead Assistant Manager Jobs

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