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Lead associate skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Timothy Edwards,

Jaunelle Celaire

Below we've compiled a list of the most critical lead associate skills. We ranked the top skills for lead associates based on the percentage of resumes they appeared on. For example, 31.2% of lead associate resumes contained pet as a skill. Continue reading to find out what skills a lead associate needs to be successful in the workplace.

15 lead associate skills for your resume and career

1. PET

Here's how lead associates use pet:

Promoted from associate to lead associate, filled in for grooming department pet bather for three months.
Provided excellent customer service by phone, in person and via email with pet owners.

2. Leadership

Here's how lead associates use leadership:

Provided in-depth analysis of defense and intelligence-related capabilities funding levels for NGA senior leadership decision-making governing resource shifts between major programs.
Communicated team challenges and supported strategic project management plans during daily leadership meetings; disseminated strategies and information to the team.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how lead associates use pos:

Processed reimbursements, invoices, credit card statements and supervised payments for product and services using POS business system.
Complete cash, credit, and debit sale transactions using a POS system.

4. Cleanliness

Here's how lead associates use cleanliness:

Arranged merchandise on display and maintained department cleanliness.
Maintain warehouse safety, cleanliness and organization.

5. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how lead associates use sales floor:

Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
Challenged associates to increase their sales and numbers by getting actively involved on the sales floor to lead by example.

6. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how lead associates use hr:

Collaborate and integrate service delivery with HR enterprise counterparts to ensure consistency in philosophies and alignment with business goals.
Developed several mobile applications like banking app, insurance app, HR app and cloud computing engine for mobile apps.

7. Patients

Here's how lead associates use patients:

Leveraged superior service, care and assisted patients with mental retardation and other related disorders.
Recognized strengths in facilitating communications with both physicians and patients.

8. Project Management

Here's how lead associates use project management:

Acknowledged capability expert in facilitation, process improvement, project management, risk management, strategic planning, and organizational development.
Task Lead - Operational Integration Supported Operational Integration and Project Management for a Defense client's classified information dissemination product.

9. Store Appearance

Here's how lead associates use store appearance:

Maintained store/restaurant facilities, responsible for employee work scheduling, and overall store appearance/cleanliness.
Make certain that inventory is properly shelved and communicate any issues with current stock or store appearance.

10. Quality Customer Service

Here's how lead associates use quality customer service:

Provided quality customer service by effectively communicating with customers to answer questions.
Provided quality customer service in a fast paced food-service environment.

11. Client Facing

Here's how lead associates use client facing:

Created a User s Guide to assist the client facing staff for their customer demonstration.
Ensured that client facing in associates were met and assisted in coaching for improvement.

12. Stock Room

A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.

Here's how lead associates use stock room:

Cashier, Store opening/closing, cash drops, customer service, stock room, and filling the floor with product.
Followed company practices by maintaining the standard of the stock room by ensuring a neat, clean and organized room.

13. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how lead associates use windows:

Lead software engineer on a telephone call center Windows application development.
Developed applications for Windows mobile devices using C and the IDA PRO reverse engineering tool.

14. Math

Here's how lead associates use math:

Utilized math in all aspects of making of products.

15. PowerPoint

Here's how lead associates use powerpoint:

Designed, developed, and tested VBA code targeting Access, Excel, PowerPoint, and Word applications.
Updated and created PowerPoint and Excel presentations for XP governance meeting weekly.

What skills help Lead Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on lead associate resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What lead associate skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

Do you want to know more?

List of lead associate skills to add to your resume

The most important skills for a lead associate resume and required skills for a lead associate to have include:

PET
Leadership
POS
Cleanliness
Sales Floor
HR
Patients
Project Management
Store Appearance
Quality Customer Service
Client Facing
Stock Room
Windows
Math
PowerPoint

Business Development
Excellent Guest
Bank Deposits
Stock Shelves
Business Process
Product Knowledge
Inventory Management
Pallet Jack
Process Improvement
Management System
Troubleshoot
Store Operations
Infrastructure
Loss Prevention
SQL

Inventory Control
R
Customer Orders
Medicaid
Retail Store
Customer Complaints
QA
SME
Direct Reports
Inventory Counts
SharePoint
Customer Issues
Cash Drawers
Customer Inquiries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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