Lead audio visual technician job description

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers - small, medium and large - have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We're a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we're building a great company that is laser focused on three core values:
1. Ensure Customer Success - Obsessive and unwavering commitment to making customers successful.
2. Focus On Results - Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence - Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

How You Will Make An Impact:You will provide first line AV client support and will be the initial contact for customers and field technicians for AV/VC services This is a hands-on manager role that will provide direct support to customers while also managing the team This role will support collaboration meetings using both remote and onsite AV systems Meetings include All Hands events, webcasts, and smaller sessions, globally This role will also require a solid understanding of collaboration tools such as ZoomThis position will also be responsible for properly troubleshooting, escalation resolution and making recommendations to maintain optimal Event and Conferencing experiences Daily task reporting, scheduling, and staff reports are included duties Provide performance reviews and reports for team members Provide weekly communications and metrics to next level management Escalate any foreseeable problems to the Service Delivery Manager and/or Stakeholder at the earliest opportunity Diagnose infrastructure problems impacting one or many internal platform activities Provide white-glove onsite or offsite event support with the client's representatives Liaison with cross-functional teams and internal users regarding the exact audio-visual requirements for events Oversee planning and execution of events from large events to small user groups Carry out pre-event checks, ensuring all show elements are working correctly Provide technical audio, video, video conferencing, and live streaming support for events Audits Ticket data to ensure ticket handling quality meets or exceeds expectations Observes and reports on service trends across individuals and team as a whole Operate and monitor equipment during meetings, such as sound levels, remote cameras, video playback, and webcasting Communicate with users regarding requirements for upcoming meetings Document/update standard operating procedures
What You Will Need To Succeed:Bachelor's degree from an accredited institution OR 5+ years of relevant work experience in event coordination Strong verbal and written communication skills Proven leadership ability Proven success in event coordination and production and project coordination Work independently and autonomously Excellent time management skills Excellent self-motivation and energy with passion about the job and tasks at hand Understand signal flow in both audio and video installations Strong understanding of Zoom, Crestorn, NeatBoard, DTEN, Kaltura ,MS TeamsProcess improvement minded individual with ability to streamline and improve workflow Strong customer service skills with the ability to communicate effectively Experience as operating technician, as well as planning and execution of live audio visual special events Ability to work under pressure with a high sense of urgency

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today's dynamic businesses. It's our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!
As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.

Our client, a global audio visual and technology services company is expanding and has an immediate opening for a Lead Audio Visual Field Technician.
If you're looking for a great career read on:

Join a company that works with cutting edge experiential and immersive technologies! They've won many industry awards for the following industries: gaming/hospitality, museums, sports arenas, theatres and performance spaces as well as theme parks and attractions.

Overview:

In this role, you will provide technical and installation support for custom audio, video, and control system projects. It will be important for you to understand customer requirements and, as part of a project team, ensure that the delivered system fulfills the order expectations in a timely and cost-effective manner.

What you will be doing?

Lead and commission mid-level projects with control and/or audio DSP technology.
Aide the Project Management team in the development of project plans and milestones.
Execute project plans within the time constraints specified while adhering to quality standards.
Lead teams of 6-8 technicians effectively in accordance with Company Standards.
Load and commission control systems (including Crestron, AMX, Extron, Medialon, Alcorn McBride, etc.).
Load DSP projects, implement and configure (DSP includes: QSC, BIAMP, Polycom Sound Structure, ClearOne, Shure, etc.).
Review, markup, and communicate issues with schematic diagrams and building drawings.
Train client employees and stakeholders on controlled room systems.
Display proficiency in the structured cabling of projects which includes: pulling, terminating, and testing all cable and wiring associated with audio/video cables.
Adhere to and follow CAD elevations and system schematics.
Competently document daily project status reports and deliver/communicate status reports to project management on a daily basis or in a frequency agreed upon by the project team.
Perform tasks, including rack assembly, equipment placement, and equipment mounting, in accordance with CAD elevations and system schematics Company Standards.
Complete system cabling & terminations are in accordance with system diagrams & AVIXA standards.
Follows and maintains proper safety practices in accordance with OSHA, Site safety requirements, and/or company standards.

What Experience, Skills, and Attributes you will need to be successful?

Proficient in all installation best practices in accordance with both AVIXA & Company standards.
Basic understanding of networking & networking terminology.
Ability to analyze customer situations, make decisions, and solve problems under pressure.
Ability to work with a high degree of accuracy and detail.
Ability to maintain positive working relationships with management, co-workers, clients, and vendors.
Ability to communicate effectively face-to-face, in groups, via telephone and written communication.
Proficient with computers and standard office programs (e.g. Windows, Excel, Word).
Ability to safely and regularly lift up to 50 pounds, and occasionally lift 75 pounds.

What qualifications are required?

OHSA 30 Hour Online Construction Course
AVIXA CTS-I certification or ability to possess within 90 days of hire
4+ years of AV industry experience
Audio DSP1 Certificate preferred
Ability to travel up to 75%+
Project experience range: $150k - $1m

What are the benefits?

This role is full-time permanent and offers a competitive salary with excellent benefits that include medical, dental, disability insurance, flex spend, Health Insurance Savings Account (HSA), Life Insurance and Vision, generous paid time off and much more.

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.
Key Job Responsibilities

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.

• Be a leader, mentor and coach for other Technicians on Encore's Delivering World Class Service philosophy.

• Maintains a positive relationship with all clients through effective communication.

• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

• Monitors events and checks in on customers throughout the day.

• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.

• Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

• Interacts with other staff and outside vendors for equipment.

• Increases revenue by utilizing floor up-selling techniques.

• Work with clients to finalize invoices.

• As needed, work within Encore systems and applications

Job Qualifications

• High school diploma required. Associate's degree is preferred.

• Encore Technical Level 3 Certification is required. New Encore team members must be certified by their location within 30 days.

• 1 - Encore Technical Level Two Core Certification is required (Audio, Lighting, Projection, Video, Scenic). New Encore team members must be certified by a qualified proctor within 60 days.

• 2-3+ years of customer service or hospitality experience is preferred.

• 2-3+ years of audio visual experience is required.

• A valid driver's license is required for team members in positions that may operate Company vehicles

• Additional DOT requirement may need to be met if applicable.

Competencies

• Ownership

• Hospitality

•Professionalism

•Responsiveness

• Safety Conscious

• Decision Quality

• Tech Savvy

• Communicates Effectively

• Drives Results

•Instills Trust

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.