Lead barista job description

This is a full time position. Assist to manage and supervise up to 12 associates in the Starbucks Department. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of this department. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities may include: ordering and receiving product; completing paperwork; interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY SKILLS Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in training and team orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with associates and customers.

EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three year's related experience and/or training; or equivalent combination of education and experience.

PERSONAL SKILLS Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.

LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English.

MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customer service network, safety, food safety, and department manager training. Must be AST-certified.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle,

or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds, occasionally lift up to 60 pounds, and reach from 6-72 inches. Specific vision abilities required by this job include close vision, plus color and depth perception.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and
moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.

$500 signing bonus after 90 days!

This position is responsible for assisting guests in the Courtyard Bistro and all Catering Outlets in an efficient and courteous manner. Effectively promotes the Bistro, takes orders, and prepares/delivers food and beverage orders. Adheres to all health regulations, and follows CSM/Marriott's high standards of quality to ensure guest satisfaction.

• Greets all guests in a courteous and friendly manner.
• Accurately and quickly takes, enters, prepares and delivers guest orders according to standards.
• Responds to guest needs and provides the highest level of quality service.
• Assists other associates as needed to meet guest's needs.
• Effectively operates micros operating system and cash register.
• Follows all CSM/Marriott cash handling/POS procedures to ensure accurate closing of all guest checks.
• Responsible for answering all questions about menu items, specials, and prices.
• Familiar with preparation methods and ingredients to meet guest's dietary/allergy questions.
• Actively up-sells food and beverage items to maximize revenue.
• Monitors and replenishes stock of prepared menu items.
• Prepares all food in a timely manner, and operates the Turbo Chef according to standards.
• Brews coffee and prepares coffee/other drinks according to the specific recipes.
• Assists Bartender when necessary with serving alcoholic beverages, and follows local liquor laws.
• Dispenses appropriate levels of alcohol; prepares drinks to recipe and CSM/Marriott standards.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Consistently checks guests' identification and monitors guests consumption of alcoholic beverages to ensure compliance with state and local liquor laws.
• Assists Bistro Attendant as needed.
• Responsible for disposal of garbage, picking up trays, re-stocking dishes on the line, and clearing/wiping down tables and counter.
• Transfers full dish tubs to the dish room, and assists as needed with washing dishes.
• Completes all required paperwork in an accurately and timely manner.
• Assists with inventory, completes inventory par sheets, and other responsibilities as needed.
• Maintains a clean and safe work area, and handles all food/beverage in compliance with CSM/Marriott, brand, local, state and federal regulations.
• Assists in maintaining sanitation and cleanliness of the Bistro, kitchen, and dish room.
• Follows all CSM/Marriott procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM/Marriott grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings and adheres to CSM attendance policy.
• Completes all required side work, and takes initiative to assist wherever necessary.
• Works as a team player and actively contributes to the success of the Bistro experience.
• This position also may be responsible for the set-up, maintenance, and take down of banquet areas according to function specifications.
• Also provides food and beverage service to clients in a business of social function in a friendly manner.

Competencies/Skills Required: One year prior serving/customer service and bartending experience required. Attention to detail, customer focused and the ability to perform job duties in a repetitious and fast paced environment. Must have the ability to speak, understand, and write English in order to meet guest's needs and complete required paperwork.

Education: High school diploma/GED or equivalent experience required. TIPS or CARE beverage service training and certification, or the ability to obtain local certifications as required by law.

Physical Requirements: Ability to lift, push and pull up to 50 pounds on a consistent basis throughout shift. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.

Competencies/Skills Preferred: Prefer two or more years of previous serving and bartending experience in a fast-paced restaurant environment.

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

In this role, you will prepare and craft a variety of refreshing beverages for our guests. This position is ideal for someone who has worked previously in a juice bar or coffee house, as a barista or bartender preparing coffee drinks, fresh drinks, or cocktails. You'll act as an advocate for the hotel/restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

* You'll greet and serve drinks guests in a warm, approachable, and hospitable manner.
* Manage cash and credit transactions accurately and with ease.
* Operate standard bar, coffee, and juice equipment.
* Take pride and be passionate about your product, upselling when possible.
* You'll ensure that all health code standards are followed to prevent the spoiling of food and beverages.
* Maintain clean and sanitary work area, including tables, barista equipment, refrigerators etc.
* Unpack deliveries, stock items, and complete comprehensive inventory for juices, spices and fresh ingredients.
* We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

What You Bring

* 1 year of experience in a similar or supportive role is preferred.
* Food Handler Certificate (if applicable).
* Able to prioritize multiple tasks in a dynamic environment.
* Able to learn, retain, and present product, menu, and allergy information to guests.
* Restaurant inventory and/or software proficiency is a plus.
* You're hardworking and dedicated with a real passion for hospitality.
* You've got a flexible schedule, able to work weekends and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.