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Lead Care Manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted Experts

Susan Belliston Ph.D.,

Dr. Catherine Stubin Ph.D.

Below we've compiled a list of the most critical lead care manager skills. We ranked the top skills for lead care managers based on the percentage of resumes they appeared on. For example, 12.2% of lead care manager resumes contained patients as a skill. Continue reading to find out what skills a lead care manager needs to be successful in the workplace.

15 lead care manager skills for your resume and career

1. Patients

Here's how lead care managers use patients:

Demonstrated expert skill and sensitivity in establishing relationships with patients, their family members, medical professionals and the community.
Dispensed necessary supplies, completed daily documentation on symptomatic progress and regress of the patients, facilitated therapeutic living activities.

2. Quality Care

Here's how lead care managers use quality care:

Provide quality care to residents in an environment that promotes their rights, dignity, freedom of choice and individuality.
Developed relationships with families to ensure quality care is given to their family member and update them on their status.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how lead care managers use customer service:

Maintain a focus on the customer service through policy and program decisions and consider impact of these activities on the members.
Provide excellent customer service to members by responding to and resolving problems or complaints and escalating issues as appropriate.

4. Good Judgment

Here's how lead care managers use good judgment:

Demonstrate good judgment, problem solving, and decision-making skills acting in the best interest of the resident.
Demonstrated good judgment, problem solving and decision making skills.

5. Senior Care

Here's how lead care managers use senior care:

Served as a practice manager for six Senior Care programs focused on low-income older adults.
Provide services to elderly adults eligible for Senior Care Act and Older American Act programs.

6. State Regulations

State regulations are the rules made by the state authorities under a specific Act. When a government intervenes in the private market to implements policies, they are known as state regulations. These policies help in achieving the economic, political, and social targets which might not be able to achieve otherwise.

Here's how lead care managers use state regulations:

Utilize medical administration records per all state regulations.
Adhered to state regulations, and participated in sponsored continuing education courses to stay abreast of changes.

7. OSHA

Here's how lead care managers use osha:

Reviewed OSHA regulations and company policies, and pinpointed/minimized potential risks for residents and employees.
Prepared patient for dental treatment by welcoming, comforting and seating patient Performed infection control according to OSHA standards.

8. Home Health

Here's how lead care managers use home health:

Worked with providers to set hospice, home health care, medical supplies, and more.
Communicated with Home Health and Hospice Agencies.

9. Medication Management

Here's how lead care managers use medication management:

Lead CNA for second shift, responsible for staff, residents, medical emergencies and, medication management.
Assisted clients with adult living skills, medication management, etc.

10. Role Model

A role model is a person with desirable qualities who inspires other people to emulate their example.

Here's how lead care managers use role model:

Supervised youth, served as positive role model and ensured save work environment for consumers and staff.
Trained in behavior management, role modeling, CPR, First Aid, and medication administration.

12. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how lead care managers use cpr:

Assisted with patient daily care Administered medication, first Aid, CPR, taking blood sugar and vital sign.
Have over 100 hours of trainings including CPR and MANDT.

13. Local Standards

Here's how lead care managers use local standards:

Provide an outstanding quality of life while maintaining federal, state, and local standards.
Adhered to extensive organization, federal, state and local standards, processes and procedures.

14. ADL

ADL is a clinical shorthand for "activities of daily living." It includes tasks such as feeding, dressing, bathing, and caring for one's self and personal hygiene.

Here's how lead care managers use adl:

Respect privacy of clients and maintain professionalism when assisting with ADL's, job assignments or tasks.
Served as a care manager providing assistance with ADL's to Assisted Living Residents.

15. Resident Care

Here's how lead care managers use resident care:

Implemented primary resident care and assistance with daily living activities.
Directed daily living activities and attended to individual resident care needs including personal care, hygiene, and unique individual preferences.

What skills help Lead Care Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Lead Care Manager resumes?

Susan Belliston Ph.D.

Clinical Assistant Professor, Idaho State University

The best skills for a stand out resume:
-Evidence of critical thinking skills - the ability to solve complex problems.
-Customer service skills - experience working with the public and dealing with difficult people.
Helpful on a resume or in interviews:
-Enthusiasm - Evidence of interest in the job and in the company for which the person is applying.
-Humility - Even if you are the best student, you do not know everything. As a new graduate, you are just entering a new profession. You have a good foundation, but you look forward to improving by gaining experience and working with other professionals.
-Evidence of stability or a plan for stability - No one wants to hear that you only plan to work here for a year or two.

What soft skills should all Lead Care Managers possess?

Dr. Catherine Stubin Ph.D.

Assistant Professor, Rutgers University - Camden

Nursing is a complex profession that requires continuous interaction with a variety of individuals in a high-stress environment. The COVID-19 pandemic has increased nurses' psychological distress, which could leave the U.S. with an unstable nurse workforce in years to come.
Priority consideration must be given to the psychosocial needs of nurses, as preparing nurses to persevere through adversities is essential for maintaining their physical, mental, and emotional health throughout their careers. We need skilled, caring, competent nurses who can cope with the physical and psychological demands of the nursing profession. Resilience is a core value and fundamental theme that must be addressed in the nursing workforce. Research demonstrates that there is a correlation between a healthcare professional's resilience and well-being in the workplace. Access to or engagement with social resources can activate self-care and resilient attributes, and resilience training can positively impact nurse stress, mindfulness, and resilience. Resilient nurses can better manage their response to stress and adversity, which will contribute to patient safety and promote positive patient outcomes.

What hard/technical skills are most important for Lead Care Managers?

Dr. Catherine Stubin Ph.D.

Assistant Professor, Rutgers University - Camden

What Lead Care Manager skills would you recommend for someone trying to advance their career?

Wrennah Gabbert Ph.D.

Professor - Tenured, Angelo State University

-Timeline for taking their licensure exam - Create a specific plan to take the NCLEX-RN licensure exam. Data indicates the NCLEX-RN exam needs to be taken as soon as possible after graduation as the retention of the nursing core knowledge declines with an extended period of time. Success on the exam is improved if taken shortly after graduating their nursing program/studies. If a review course was not offered before graduation, the new graduate needs to consider investing in one. If they are unable to attend a review course, they need to dig into their previous study materials. A thorough review activity not only builds confidence and comfort with the mastery of the nursing knowledge base, but also helps identify any "weak" areas so they can seek out additional information and resources. A quick internet search will reveal the numerous excellent NCLEX-RN review courses available. Be aware many medical centers and hospitals will not employ new graduate RNs until they pass their NCLEX-RN examination.
-Taking Care of Yourself so YOU Can Take Care of Others - (i.e., Advocacy by Careful Self Assessment Process - Spend time carefully assessing your impending career and make an initial plan. Ask yourself, where do you want to work? Which areas during your clinicals did you particularly enjoy? What do you want to be doing in five to ten years? This activity helps identify your career goals, along with the nursing area/specialty you want to work in and the type of patients you want to care for. The time spent with this activity may prevent you from accepting and leaving a position within the first few months or year.
-Prepare for "Being Recruited" and the initial and follow-up interviews - Assess your confidence and comfort with "interviewing" and professionally asking questions. Inquire about resources and retention efforts (continuing education, orientation, scheduling, number of vacancies on the unit and why?). You are gathering information to determine if this position is a good fit for you.

What type of skills will young Lead Care Managers need?

Frank Schaller DNP, APRN, FNP-C

Assistant Professor of Nursing, Eastern Michigan University

The mission for nurses is not a simple task. Nurses have a mission to provide safe and quality care for the more than 8,000,000 Americans in need each day. During a single shift, a nurse will, on average, walk over 4.5 miles, safely lift over 1.8 tons, and care for nearly eight patients. Physical strength, emotional strength, and mental strength are all needed in order to be a nurse.

Do you want to know more?

List of lead care manager skills to add to your resume

The most important skills for a lead care manager resume and required skills for a lead care manager to have include:

Patients
Quality Care
Customer Service
Good Judgment
Senior Care
State Regulations
OSHA
Home Health
Medication Management
Role Model
Social Work
CPR
Local Standards
ADL
Resident Care
Medication Administration

Care Management
Child Care
PET
Leadership
Vital Signs
Mental Health
Developmental Disabilities
Direct Patient Care
HIPAA
ISP
Individual Care
Medicaid
Alzheimer
Assignment Sheets
Incident Reports
Emotional Support

Emergency Situations
Staff Schedules
Blood Pressure
Memory Care
Allergies
Meal Preparation
Medical Appointments
Oral Hygiene
Telemedicine
Bed Linens
Elderly Residents
Fish Tanks
Physical Safety
Doctor Appointments

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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